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Professional Summary Healthcare professional with 20 years of diverse experience as a Registered Nurse, Licensed Medical Technologist, and Clinical/Virtual Healthcare Support Specialist. Recent expertise includes health coaching, patient communication, medical documentation, and staff training in US-based telehealth and preventive medicine practices. Skilled in charting, EHR systems, auditing, and workflow optimization. Recognized for adaptability in both clinical and remote environments, with strong contributions in patient care, compliance, and team development. Professional Experience PrevMed Health – Remote Health Coach & Documentation Specialist | Feb 2024 – Aug 2025 • Provided preventive health coaching and direct patient communication. • Managed chart documentation, charting accuracy, and patient intake coordination. • Trained new health coaches and employees on workflow, EHR use, and patient engagement strategies. • Supported providers with patient follow-ups, lab/imaging requests, and communication protocols. Bright Heart Health – Remote Team Leader, Laboratory Support | Sep 2022 – Dec 2023 • Led team workflow for uploading and reviewing laboratory results. • Coordinated with partner labs to resolve missing/incomplete results. • Reported and interpreted in-house drug screen results for providers. Wellness Coach | Feb 2020 – Sep 2022 • Guided patients in creating personalized wellness plans. • Strengthened provider–patient relationships to improve outcomes and retention. WRS Health – Remote Clinical Support (QA Specialist) | Oct 2015 – Dec 2019 • Conducted EHR testing and troubleshooting; created compliance reports for MIPS clients. • Trained and provided support to providers on EHR and documentation standards. CVH Care – Remote Clinical Auditor (Medical Charts) | Jul 2015 – Oct 2015 • Audited medical records for ICD coding accuracy and compliance with home health protocols. Freelance / Upwork – Remote Freelancer | Jan 2015 – Present • Delivered virtual assistant, medical transcription, medico-legal summaries, and research support for healthcare and legal clients. • Supported providers with ICD/CPT coding, claims summaries, and paralegal research for injury cases. Earlier Career Experience (2005 – 2014) • Instructor, University of Immaculate Conception – Medical Laboratory Science Department • Medical Technologist & Nurse, Community Health & Development Cooperative Hospital • Insurance Agent, Philam Life Core Competencies • Electronic Health Records (EHR) & Chart Documentation • Patient Communication & Health Coaching • Staff Training & Onboarding • Clinical Documentation & Chart Auditing • Telehealth & Preventive Medicine Support • Workflow Optimization & Team Leadership • Medical Transcription & Scribing • Paralegal/Medicolegal Case Support Education Teacher’s Certification – University of Immaculate Conception, 2015 BS Nursing – Brokenshire College, 2005 BS Medical Technology – San Pedro College, 2002 Certifications & Licenses • Registered Nurse – Philippines (2005) • Licensed Medical Technologist – Philippines (2003) • HIPAA Awareness for Healthcare Providers (valid until Jan 2026) • Screening, Brief Intervention, and Referral to Treatment (SBIRT), UCLA ISAP (2020)

⭐Medical Billing Specialist & 𝗛𝗜𝗣𝗔𝗔 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝘁 | You're losing revenue if 𝗰𝗹𝗮𝗶𝗺𝘀 𝗮𝗿𝗲 𝗱𝗲𝗻𝗶𝗲𝗱, credentialing is delayed or no one’s following up on aging AR. I help healthcare providers 𝗿𝗲𝗰𝗼𝘃𝗲𝗿 𝗰𝗮𝘀𝗵 𝗳𝗹𝗼𝘄, 𝗳𝗶𝘅 𝗯𝗿𝗼𝗸𝗲𝗻 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 and 𝗴𝗲𝘁 𝗰𝗿𝗲𝗱𝗲𝗻𝘁𝗶𝗮𝗹𝗲𝗱 without confusion or delay. With 7+ years of experience in medical billing, credentialing and healthcare administration. I specialize in full-cycle RCM support and provider onboarding. I have completed over 35 projects across solo practices, behavioral health, primary care and specialty groups always focused on results, not just tasks. Medical Billing Services: ✅CPT & ICD-10 Coding (Clean Claims) ✅Claim Submission (CMS-1500, UB-04) ✅Payment Posting, ERA/EOB Reconciliation ✅Denial Management & Appeals ✅Aged AR Follow-Up & Recovery ✅RCM Workflow Setup & Audit Credentialing & Enrollment Services: ✅CAQH Profile Setup & Maintenance ✅PECOS, NPPES, and NPI Management ✅Medicare, Medicaid and Commercial Enrollment ✅Insurance Paneling (Aetna, UHC, BCBS, Cigna, etc.) ✅Payer Contracting & Negotiation Support ✅Recredentialing & Status Follow-Up Tools & Tech: ✅EMRs: Kareo, AdvancedMD, PracticeSuite, DrChrono ✅Verification: Availity, Zocdoc, Payer Portals ✅Admin: Google Workspace, Trello, ClickUp, Excel Why Clients Hire Me: ⭐98% Claim Acceptance Rate ⭐HIPAA Certified, Detail-Driven, Fast Turnaround ⭐Fluent in Billing, Credentialing and Operational Strategy ⭐US Healthcare Experience + Global Client Results Let’s work together if you’re ready to reduce denials, accelerate credentialing and clean up your revenue cycle.

Patient Services Specialist 10 years background in Outbound Sales in Telco Account English proficient Results-oriented professional Chronic Care Management Nurse Remote Patient Monitor Nurse Managed Care Nurse Answer all incoming calls from the patients. Making all/any outgoing calls to the patients Manage the physicians/doctor’s appointment calendar Manage and organize Electronic Medical Records (EMR) Record, review, and take steps to follow up on and resolve patient complaints Analyze complaints to enhance the overall quality of care Create and maintain record-keeping files and systems for both the physicians and the patients Assure confidentiality of paperwork, documents, and calls Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required Maintain timely communication with patients Represent the Client in an approachable, pleasant, and professional manner

I am a Registered Nurse in the Philippines with 9 years of experience in the US healthcare industry, specializing in insurance inquiries, administrative tasks, medication refills, claims auditing, and patient or provider scheduling. I have also worked as a virtual assistant for providers in multiple specialties including Cardiology, Orthopedics, Physical Therapy, and Mental Health. I am confident in my ability to communicate effectively with patients, providers and other healthcare professionals to ensure their needs are met professionally. - Knowledge with multiple EMR and EHR - HIPAA compliance

Hello! I am a medical virtual assistant with over 6 years of experience in providing exceptional and quality services to healthcare providers. 📋 Explore how I can assist you and your practice: ✔️ Revenue Cycle Management: • Insurance Eligibility Verification • Prior Authorization and Referral Coordination • Claims Submission • Follow-up and Denial Management • EOB analysis and payment posting • Handling Patient Account Audit and Insurance Age Report ✔️ Other administrative tasks: • Credentialing • Medical Records Management • Medication Refill • Patient Communication ✔️ EHR/EMR Proficiency: • ECW • Athena Health • TherapyNotes and SimplePractice • Practice Fusion • Office Ally, Dr Chrono and Prompt ✔️ Healthcare Specializations: • Primary care, Family medicine, Mental health • Physical therapy, Home Healthcare • Cardiology, Pain management, Orthopedics and Dermatology My goal is to provide exceptional services through my flexibility, reliability, and problem-solving skills. I’d love to connect and discuss how I can support you and your office staff in making administrative tasks easier. 😊

I am a medically trained professional and graduating medical intern with over 5 years of clinical, administrative, and healthcare documentation experience, specializing in OASIS Review, Clinical Records Review, QA/QI, EMR documentation, ICD-10 coding support, and medical transcription. I bring a unique combination of strong clinical knowledge, meticulous attention to detail, and excellent communication skills—allowing me to deliver accurate, compliant, and high-quality healthcare documentation and virtual assistance services to physicians, home health agencies, and medical organizations. What I Can Do for You ✔ OASIS Review & Correction Recommendations ✔ Plan of Care (485) Review for compliance ✔ QA/QI auditing for Home Health Agencies ✔ ICD-10 coding support to reflect accurate patient status ✔ Face-to-Face document review ✔ EMR documentation (SN, PT, OT, ST, MSW, PDN, PSA Notes, Evaluations) ✔ Medical transcription & chart summarization ✔ Clinical records organization and verification ✔ Patient communication & homebound status clarification ✔ Healthcare virtual assistance Why Clients Choose Me 🔹 Strong clinical background—MD degree with internship training at major hospitals 🔹 Home Health documentation expert—experience with multiple US-based agencies 🔹 Accurate, fast, and HIPAA-conscious work ethic 🔹 Deep understanding of Medicare guidelines, OASIS-E, and home health workflows 🔹 Exceptional organization and written communication skills Professional Background Clinical Records Review & OASIS Review Specialist (2024–2025) Quality Assessment / Quality Improvement Reviewer (2023–2025) Case Manager Assistant / QA Specialist – Home Health (2021–2023) Medical Transcriptionist (2020) Postgraduate Medical Intern – Tertiary Hospital (2019) With my combined clinical expertise and administrative precision, I help healthcare organizations improve documentation accuracy, compliance, and workflow efficiency.