Hire the Best Freshdesk Specialists in Marikina City, PH

🚀 Proactive. Detail-Oriented. Results-Driven. As a Virtual Assistant, Customer Service Specialist, and Web Researcher, I bring a dynamic blend of efficiency, organization, and problem-solving to every project. With a strong background in customer support, digital operations, and market research, I thrive in fast-paced environments, ensuring seamless communication, data accuracy, and top-tier client satisfaction. 🔹 Customer-Centric: Skilled in handling inquiries, resolving issues, and delivering exceptional service through live chat, email, and CRM tools. 🔹 Tech-Savvy & Resourceful: Proficient in managing website content, performing in-depth web research, and utilizing various digital tools to streamline business processes. 🔹 Highly Organized & Adaptive: Adept at multitasking, meeting deadlines, and anticipating client needs to enhance productivity and workflow. Let’s connect—I’m ready to help your business stay organized, engaged, and ahead of the competition!

Welcome to my profile! In need of exceptional customer support that guarantees satisfaction? Look no further! With over 10 years of dedicated experience, I specialize in delivering exceptional customer experiences. If you're seeking the assurance of working with a Top Rated professional on Upwork, rest assured, you're in capable hands. Here's why you should consider choosing me: Services Offered: 🟢 Customer Support: Expert assistance via email, live chat, and social media platforms, utilizing tools like Gorgias, InterCom, FreshDesk, Facebook Messenger, and Instagram Direct Messages. 🟢 E-commerce Management: Proficient in Shopify platform, offering comprehensive services including product listing, inventory management, order processing, customer account management, and more. Why Choose Me: 🟢 Efficiency and Dedication: Known for my efficiency, honesty, and unwavering dedication, I always go the extra mile to ensure project success. 🟢 Quick Learner: I adapt swiftly to new systems, programs, and processes, enabling me to work autonomously and effectively. 🟢 Extensive Experience: With a diverse clientele across the USA, UK, EU, and Australia, I guarantee professional and friendly interactions tailored to your needs. 🟢 Timely Updates: Your project's progress is my priority. Expect regular updates and seamless communication throughout. 🟢 Fluent English: Ensure seamless communication without any language barriers. If you're looking to improve your customer support experience and ensure utmost satisfaction for your customers, let's connect and explore how I can customize my services to suit your needs!

Customer support professional who genuinely enjoys creating smooth and positive experiences for customers while helping businesses stay organized behind the scenes. With almost 6 years of experience across eCommerce, logistics, and service-based businesses, I’ve supported customers through email, chat, and phone by resolving order concerns, shipment issues, refunds, exchanges, cancellations, and escalations with empathy, patience, and efficiency. I’ve worked with both startups and growing online brands where fast response times, clear communication, and attention to detail are essential. I’m comfortable managing high ticket volumes while maintaining a warm and professional customer experience. I’m experienced with: • Shopify • Gorgias • Freshdesk • Salesforce • Airtable • Google Workspace • Sprout Social • Slack What I can help you with: ✔ Email & Chat Support ✔ Order Tracking & Shipping Updates ✔ Refunds, Returns & Exchanges ✔ Ticket & Inbox Management ✔ Customer Escalation Handling ✔ Shopify Order Support ✔ Social Media Inbox Support ✔ Administrative & VA Tasks ✔ SOP & Workflow Support I do my best work in environments where there are many moving parts, customers need quick and thoughtful support, and staying organized makes a real difference to the overall customer experience. Whether it’s tracking down a lost shipment, calming down a frustrated customer, or handling day-to-day support operations, I focus on creating solutions that make customers feel heard and valued. Beyond customer support, I enjoy improving workflows, keeping things organized, and helping businesses maintain a strong customer experience as they grow. If you’re looking for someone who can confidently support your customers and become a dependable part of your operations, I’d love to connect.

Expertise in customer service and support for e-commerce, particularly in Shopify and dropshipping, has been demonstrated through various key roles, notably as a Customer Support Specialist 1️⃣2️⃣3️⃣. Proficient in using Help Scout and Zendesk to manage inquiries efficiently. Notable outcomes include maintaining zero chargebacks and resolving disputes effectively, showcasing strong communication skills 4️⃣5️⃣. Proven ability to adapt and enhance customer experience within diverse e-commerce platforms highlights commitment to customer satisfaction. Professional Who's Who 2021 Nominee Always Online (24 hours) I have seven years of experience in: Shopify (usage and development) ✔HelpScout ✔ZenDesk ✔ Gorgias ✔ ReAmaze ✔Freshdesk ✔Zoho ✔ GSuite ✔ Outlook ✔Groove 🟢(usage and customization) 🔥18000+ tracked hours Customer Service for Online Stores 🔥750,000+ emails responded to 🎯Dispute Specialist - PayPal/Stripe/Shopify/EBay/Klarna 🎯Response template composition, SOP documentation, KPIs , Agent training & retention, 🎯 Supplier/Shipping partner communications with MP3 Recording. Screencast video editing/tutorials. 🔥Shipment chaser - USPS, FedEx, DHL, UPS 🟢I know the basics of email marketing using Shopify Email 🟢I know the basics of Klaviyo Email Marketing using Klaviyo Email Templates What I do: ✔ Save a sale ✔ Grab a sale ✔Get orders delivered ✔Reverse chargebacks ✔Get reimbursed by suppliers Achievements: 🔥 Successfully pulling 38 shipments (from China) out of customs hold in Los Angeles, CA (March 2017) 🔥 Successfully holding complaints at bay for more than 500 customers affected by a 60 days shipping delay (only one charge back) 🔥Single- handedly managed 250- 500 emails a day on triple shift in a span of three months 🔥 Successfully coached more than 20 new hires who later became top rated freelancers as well. 🎯Obtained reimbursements from suppliers who failed to deliver. Apps I use: - Oberlo - DSers - AliExpress - Conversio (resending of receipt to alternative email address) - Aftership (monitoring shipping progress) - Return Magic (monitoring returns) - Shipstation - ShipHero - replacement shipments, returns, refund - recharge - subscriptions, autoship - Smile.io ( monitoring rewards points program) - Exportify - (Exporting of order using CV) - Massfulfill (hundreds of tracking number fulfillment in a matter of minutes) - Gobot customization - Wheel.io ( managing the Spin- a - Wheel) - Social Media monitoring - FB messenger response - FB comment response - Buffer Reply - hide negative comment - Competitor monitoring - Asana - Trello - Slack - Skype - Zoom - Email hunter - Email permutator - Contact Out - Lead411 - Linked In - Music Jam - Gravit.io - Voice to Text - Inkscape - Remove.bg - Recharge - Vimeo - Screencast - Printify - Canva - ChatGPT - Midjourney - Leonardo.Ai - Craiyon Other skills: Graphic design, music composition, data mining, transcription (image to text, voice to text), online research, podcasts creation, video editing (basic). GIF creation. Shopify Store Development with Logo Design. ENFJ-A - Ecommerce Communication Specialist #ShopifyVA #ShopifyExpert #EcommerceVA #ShopifySupport #ShopifyServices #ShopifySolutions #VirtualAssistant #EcommerceExpert #ShopifyStore #ShopifyTips #Dropshipping #CustomerService #EmailSupport #EcommerceSupport #DropshippingTips #CustomerExperience #EcommerceCustomerService #DropshippingBusiness #CustomerSatisfaction #DropshippingSuccess #Gorgias #Zendesk #Freshdesk #ReAmaze #HelpScout #Helpdesk #CustomerSupport #SupportTools #CustomerService #SupportSoftware #ChatGPT #Midjourney #AIImageGeneration

Join Forces with a Top-Rated Plus Virtual Assistant – Elevate Your Business Today! Are you looking for a reliable partner who can help you manage operations and deliver exceptional results? I am a Top-Rated Plus Virtual Assistant with more than six years of proven experience in administrative support, customer service, and e-commerce operations. My focus is on helping businesses run smoothly, improve efficiency, and create stronger connections with their customers. Why Work With Me - Flexible and Global: I work full-time with hours tailored to Australian, U.K., and U.S. business time zones. - Proven Experience: Recognized as Top-Rated Plus with a strong history of client satisfaction. - Versatile Skills: Expertise across e-commerce, project management, customer service, and marketing. - Professional Approach: Strong work ethic, quick to learn, and detail-oriented to ensure tasks are completed accurately and on time. Areas of Expertise - E-Commerce Platforms: Shopify, eBay, Amazon - Print Services: Gooten, Printful, Printify - Order Management: Oberlo, DSer, Australia Post, AliExpress - Website Management: WordPress/WooCommerce, Weebly, Wix (Elementor), DaddyGo - Productivity Tools: MS Suite, Google Suite, Slack, Zoom, TeamViewer - Customer Support Tools: Zendesk, Freshdesk, Gorgias, Gmail, Outlook, eDesk - E-Commerce Tools: Amazon FBA, Jungle Scout, PriceBlink, Amazon Scout - Seller Platforms: Amazon Seller Central, Walmart Seller Central, eBay Seller Hub, Lazada Seller Central - SEO and Research Tools: Google Keyword Planner - Project Management: Asana, Trello, Airtable, MS Teams - Accounting Software: QuickBooks - Marketing Tools: ClickFunnels, ActiveCampaign What I Can Do for You - Product Listings: Manage and optimize product catalogs. - Customer Engagement: Create responses, manage chats and emails, and build strong customer relationships. - Email Marketing: Develop campaigns with tools like Klaviyo. - SEO Research: Conduct keyword research to increase visibility. - Social Media Management: Create, schedule, and engage content to grow your brand presence. Why Choose Me I am committed to delivering high-quality results that meet your goals. With a reputation built on professionalism, adaptability, and consistent performance, I help businesses focus on growth while I handle the details. Let us collaborate and take your business to the next level. Ready to get started? Connect with me today.

Credit and Collections Professional with over 12 years of expertise working with High Profile Clients with a focus on: 1. End-to-End Accounts Receivable 2. Bookkeeping, (A/R, A/P, Bank Reconciliation, Cash Application) 3. Disputes Management & Resolution 4. Project Management with Compliance on Budget Management and Reconciliation Tools Used: Accounting Software Quickbooks (Desktop & Online) Xero Odoo ERP Oracle E-Business Suite Netsuite Bill.com CRM: Freshdesk Fishbowl Inventory Salesforce Oracle Sales Cloud Hubspot Productivity & Time Tracking Tools: Google Suite (Docs, Sheet, Slides) Asana Trello Teamwork Teamviewer Microsoft Office Tools Previous Clients: Philips (Lighting & Ballasts Division) Pacific Market International (Makers of Stanley Vacuum Flask) Packnwood IQVIA Horkans Group (Pet Food Depot, Petworld and Horkans Garden Centre)