Hire the Best Freshdesk Specialists in Marikina City, PH

I help businesses solve technical problems quickly and efficiently. With experience in IT support, incident management, and team leadership, I deliver reliable solutions that keep operations running smoothly. I’m passionate about problem-solving, innovation, and continuous learning, and I adapt fast to new challenges. ◦ Clients can count on me for: ◦ Clear communication ◦ Strong perseverance under pressure ◦ Consistent delivery of results Skills ◦ Computer software & hardware basics ◦ Online research & customer service ◦ Inbound/outbound call handling ◦ Troubleshooting & incident management ◦ Data analysis & problem solving ◦ Conflict resolution & workload management ◦ Web research & team collaboration Tools & Expertise ◦ ServiceNow, Autotask, Datto RMM, ConnectWise, Ninja ◦ MS Office 365, Azure Directory, Google Admin ◦ Active Directory, Okta, Duo, Halo, M365 Enterprise ◦ VMware, Infrastructure & Network Administration ◦ FreshService, ADM Plus Manager, POS, Opera ◦ Google Workspace, Microsoft Entra ID ◦ Onboarding & Offboarding processes

🚀 Proactive. Detail-Oriented. Results-Driven. As a Virtual Assistant, Customer Service Specialist, and Web Researcher, I bring a dynamic blend of efficiency, organization, and problem-solving to every project. With a strong background in customer support, digital operations, and market research, I thrive in fast-paced environments, ensuring seamless communication, data accuracy, and top-tier client satisfaction. 🔹 Customer-Centric: Skilled in handling inquiries, resolving issues, and delivering exceptional service through live chat, email, and CRM tools. 🔹 Tech-Savvy & Resourceful: Proficient in managing website content, performing in-depth web research, and utilizing various digital tools to streamline business processes. 🔹 Highly Organized & Adaptive: Adept at multitasking, meeting deadlines, and anticipating client needs to enhance productivity and workflow. Let’s connect—I’m ready to help your business stay organized, engaged, and ahead of the competition!

Credit and Collections Professional with over 12 years of expertise working with High Profile Clients with a focus on: 1. End-to-End Accounts Receivable 2. Bookkeeping, (A/R, A/P, Bank Reconciliation, Cash Application) 3. Disputes Management & Resolution 4. Project Management with Compliance on Budget Management and Reconciliation Tools Used: Accounting Software Quickbooks (Desktop & Online) Xero Odoo ERP Oracle E-Business Suite Netsuite Bill.com CRM: Freshdesk Fishbowl Inventory Salesforce Oracle Sales Cloud Hubspot Productivity & Time Tracking Tools: Google Suite (Docs, Sheet, Slides) Asana Trello Teamwork Teamviewer Microsoft Office Tools Previous Clients: Philips (Lighting & Ballasts Division) Pacific Market International (Makers of Stanley Vacuum Flask) Packnwood IQVIA Horkans Group (Pet Food Depot, Petworld and Horkans Garden Centre)

Customer support professional who genuinely enjoys creating smooth and positive experiences for customers while helping businesses stay organized behind the scenes. With almost 6 years of experience across eCommerce, logistics, and service-based businesses, I’ve supported customers through email, chat, and phone by resolving order concerns, shipment issues, refunds, exchanges, cancellations, and escalations with empathy, patience, and efficiency. I’ve worked with both startups and growing online brands where fast response times, clear communication, and attention to detail are essential. I’m comfortable managing high ticket volumes while maintaining a warm and professional customer experience. I’m experienced with: • Shopify • Gorgias • Freshdesk • Salesforce • Airtable • Google Workspace • Sprout Social • Slack What I can help you with: ✔ Email & Chat Support ✔ Order Tracking & Shipping Updates ✔ Refunds, Returns & Exchanges ✔ Ticket & Inbox Management ✔ Customer Escalation Handling ✔ Shopify Order Support ✔ Social Media Inbox Support ✔ Administrative & VA Tasks ✔ SOP & Workflow Support I do my best work in environments where there are many moving parts, customers need quick and thoughtful support, and staying organized makes a real difference to the overall customer experience. Whether it’s tracking down a lost shipment, calming down a frustrated customer, or handling day-to-day support operations, I focus on creating solutions that make customers feel heard and valued. Beyond customer support, I enjoy improving workflows, keeping things organized, and helping businesses maintain a strong customer experience as they grow. If you’re looking for someone who can confidently support your customers and become a dependable part of your operations, I’d love to connect.

Thank you for viewing my profile! am a customer service and administrative support professional with nearly 12 years of remote work experience. Since 2014, I have specialized in email and chat support, data entry, and virtual assistance, backed by 2 years of call center experience in Manila. I am highly skilled with exceptional reliability and honesty in every project and deliver a job well done on time. I am always committed to quality performance with an ability to learn new procedures quickly Here is a list of skills that I can offer: * Email management * Virtual assistance & data entry * Data Mining/Advanced data collection * Google Docs, Google Sheet, MS Word, MS Excel * Schedule Management using Google Calendar * Web/Data Scraping/Internet Research * Zendesk/Freshdesk/Reamaze * Shopify/Dropified/Aliexpress * Product Listing * WordPress * Canva * Trello * Accounts Payable * Fashion and beauty

Hi, I’m Jean Marie. If your customer inbox is piling up, orders need to be checked, customers need follow-ups, or you simply need someone reliable to take customer support off your plate, I can help. I’m a Customer Support and Customer Experience Specialist with 10+ years of experience working with customers and businesses across e-commerce, HVAC/home services, gaming, translation services, fintech, telecommunications, and subscription-based businesses. I’ve handled everything from everyday customer questions to the more complicated issues that need investigation, follow-up, and good judgment. What I can help you with: - Customer Support - Email and live chat support - Customer inquiries and escalations - Handling difficult or upset customers - Account management - Product and technical questions - Customer follow-ups - Customer retention E-commerce - Shopify support - Order processing and modifications - Order tracking and delivery issues - Returns, refunds, and cancellations - Subscription management - Billing and payment concerns - Product questions and recommendations - Upselling when appropriate - Supplier and fulfillment coordination Operations & Administrative Support - Appointment scheduling - Dispatch and technician scheduling - Route coordination - Invoicing and payment recording - Customer quotes - Track and trace - Data entry and account updates - General administrative support I also have experience supporting an HVAC company, where I scheduled technician routes, booked customer appointments, coordinated with dispatchers, handled customer communication through chat, SMS, and email, prepared quotes, updated invoices, recorded payments and technician reimbursements, and helped with upselling additional services. I can also help with - Billing disputes and payment issues - Fraud and suspicious account investigations - Subscription renewals and cancellations - VIP customer support - Social media customer engagement - Influencer outreach - Team coordination and support - KPI monitoring - Escalation handling Platforms I’ve worked with are E-commerce: Shopify, Dropified, Oberlo, AliExpress, Alibaba, ShipHero, Checkout Champ Customer Support: Gorgias, Zendesk, Freshdesk, Freshchat, Crisp, LiveAgent, Agile Payments: Stripe, PayPal, Klarna Project Management: Notion, Trello, Asana, Monday(dot)com Communication & Productivity: Google Workspace, Gmail, Google Docs, Google Sheets, Google Calendar, Discord, Telegram, Meta Business I’m comfortable learning new tools too. If your business uses a platform I haven't worked with before, I’m usually able to pick it up quickly once I understand your workflow. What you can expect from me I don't believe good customer support means simply copying and pasting a saved response. I take the time to understand what the customer is actually asking, check the information available to me, and give them a clear answer. At the same time, I understand that support needs to follow your policies and protect the business. I've also worked as a Customer Support Lead and Live Operations Lead, including supervising support teams, handling escalations, managing customer accounts, monitoring KPIs, supporting VIP customers, and working directly with business owners. So whether you need someone to help clear a backlog, manage your Shopify support, handle your day-to-day customer conversations, coordinate appointments, or become your long-term support person, I'm comfortable taking ownership of the work. If you're looking for someone dependable who can communicate well with your customers and actually get things done, I'd be happy to help.