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I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional hardware and modern cloud environments, ensuring your tech stack runs seamlessly without downtime. From managing virtual servers to configuring enterprise workspaces and troubleshooting hardware bottlenecks, I handle your IT operations so you can focus on scaling. 🛠️ Direct Services & Expertise Cloud & Infrastructure: Provisioning Virtual Machines (VMs), firewalls, Linux Server Administration (CLI maintenance), and Web/App Deployment. Workspace & Identity: Full tenant setup and migrations for Microsoft 365 and Google Workspace, including user provisioning and access control. Domain & DNS Management: Expert configuration via Cloudflare, nameserver routing, and vital email authentication (SPF, DKIM, DMARC) for flawless deliverability. Desktop & Peripheral Support: Advanced hardware troubleshooting, network connectivity, and driver configuration for specialized/large-format enterprise printing. 🌟 Why Work With Me? Full-Stack IT Support: I provide end-to-end technical coverage—from high-level cloud architecture and workspace administration to hands-on desktop software configuration and hardware troubleshooting. Clear Communication: I deliver fast, reliable updates, translating complex technical infrastructure and hardware issues into clear, actionable terms for non-technical clients and executive teams. 🎯 Client Focus I act as your complete, on-demand IT department for growing businesses and digital agencies. Let's optimize your technology and operations today. Click "Invite to Job" to get started!

I’m an experienced Jira Administrator and IT Service Management Professional with a strong background in building efficient support systems, managing teams and improving workflows in fast-paced environments. I specialize in Jira Service Management, ITSM processes and SaaS support, helping teams streamline operations, reduce ticket resolution time and create scalable systems that actually work in production. Over the years, I’ve handled end-to-end support operations including ticket triaging, SLA management, incident handling and system transitions. I’ve also led teams in hybrid environments, ensuring smooth day-to-day operations while maintaining high service quality. What I bring to the table: * Jira Service Management setup and optimization (workflows, automations, SLAs, queues) * Jira project administration (company-managed and team-managed projects) * ITSM best practices (incident, request, problem, and change management) * Process improvement and workflow design * SaaS and technical support (L1–L2) * Team leadership and escalation handling * Documentation and knowledge base creation Why clients work with me: I don’t just configure tools. I understand the operations behind them. I focus on creating systems that are practical, scalable and easy for teams to adopt. Whether you need a full helpdesk setup, workflow redesign or ongoing Jira administration, I can step in and deliver with minimal supervision.

🏆 Top Rated 💯 Job Success 💯 Experience level 💼 13+ yrs 🕒 Available ✅ Computer Repair ✅ IT Support ✅ Technical Support ✅ OneDrive support ✅ Windows Expert ✅ Outlook Expert✅ Fix any issues on your PC & Mac LET'S MEET ME AND DISCUSS YOUR ISSUE. 🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 14+ years of troubleshooting experience. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Dell Support 🔥Lenovo Support 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥Windows and Microsoft Office Support 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin

INTEGRITY, DISCIPLINE, LOYALTY These are some of my work traits that I am proud of. I am flexible, an up-starter, do my jobs and finish them as early as possible. I am also a loyal and honest worker and I always follow the company rules and policies. I also love multi-tasking, it tests how much pressure my mind can handle and my much I can navigate my work. I love working under pressure because I can feel that working under pressure helps me become a better person and a better employee. I always give the best option for my customers looking for my help and give it to them as fast as I can. I can always meet the demands and the goals given to me and always provide exemplary results. I can always do things as a team player and will always look out for the benefit of the company as a whole. I always learn things faster than other people and try to help them catch up and help themselves as well. I am very friendly and I get along with people easily. I like meeting other people and learning about their experiences and different perspective. I have almost 3 years as a customer service representative.

Over the last 15 years, I have developed my skills as a Technical Support Guru, inbound/outbound calls, troubleshooting any wireless devices, customer service, installing software programs, Sales Representative, Online Seller (eBay—Amazon—Carousel, and Etsy), a bit of video editing—Photoshop, and a lot more. I have vast experience with Fortune 500 companies and start-up companies based in the U.S. I am highly motivated, learn quickly, and am extremely task-oriented. I like to build a routine or a process and work around it. Through my years of experience, I have developed excellent customer service skills and rapport-building abilities. I give everything I do 100% commitment and dedication. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and great time management, and a positive attitude. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high-quality, fast, and accurate services.

Welcome to my profile. Built on my extensive experience supervising call center quality assurance, managing robotics teleoperation, and AI data annotation teams, my agency and I is uniquely positioned to deliver compliance-verified, precision-engineered training data through a highly efficient, scalable workforce model. We help tech companies and fast-growing AI startups eliminate management overhead. By applying rigorous, call center-level quality auditing to modern technical workflows, we guarantee data accuracy and operational consistency. I specialized in: ✅ Supervise/Manage Robotics Teleoperator Team ✅ Supervise/Manage Data Annotation Specialist Team ✅ Manage Team schedule ✅ Technical Support ✅ Evaluate Call Handling Quality ✅ Create and Generate Reports for Clients Analytics ✅ Supervise QA Team Members Others: ✅ Internet Research ✅ Data Entry ✅ Google Suits ✅ Customer Service (Call handling and Email) ✅ Lead Generation ✅ Stock Market Trading ✅ Cryptocurrency Trading ✅ Team Management ✅ Schedule Planning -Oscar Arnel B. Cadeliña