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I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional on-premise hardware and modern cloud environments, ensuring your entire business technology stack runs seamlessly, securely, and without downtime. From deploying and managing virtual servers to configuring enterprise productivity hubs and troubleshooting hardware bottlenecks, I handle your day-to-day IT operations so you can focus on scaling your business. 🛡️ Core Expertise & Services 1. Infrastructure & Cloud Operations Cloud Platform Management: Creating, provisioning, and managing Virtual Machines (VMs), compute instances, and configuring secure network firewalls. Linux Server Administration: End-to-end deployment, configuration, and routine command-line maintenance of Linux-based server environments. Web & Application Deployment: Deploying production-ready sites and cloud systems with stable network configurations and DNS routing. 2. Cloud Productivity & Identity Management Enterprise Workspace Administration: Complete tenant setup, user provisioning, access control, and advanced email configurations for leading cloud business suites. Domain & DNS Management: Expert configuration of global domains, nameservers, and vital email authentication protocols (SPF, DKIM, DMARC) for flawless deliverability. Platform Migrations: Executing clean, organized migrations of users, mailboxes, and corporate data to unified cloud environments. 3. Desktop Support & Hardware Maintenance Hardware & Software Troubleshooting: Diagnosing and repairing PCs, laptops, and specialized peripherals to minimize business operational downtime. Network & Peripherals Support: Advanced setup, driver configuration, and deep-dive troubleshooting for enterprise printing and local connectivity issues. Remote & On-site Assistance: Providing rapid, reliable remote access support using secure remote tools and command-line interfaces. 🌟 Key Strengths Operational Efficiency: Using Command Line Interfaces (CLI) and admin scripting to audit systems and manage users quickly. Clear Communication: Highly skilled at translating complex technical issues into clear, actionable updates for non-technical clients and teams. Data & System Security: Focused on data integrity, routine backup configurations, system redundancy, and cybersecurity hardening. 🎯 Client Focus I partner with growing businesses, digital agencies, and entrepreneurs who need reliable, scalable, and secure IT operations without the overhead of a large corporate IT department. Let's optimize your IT and Cloud infrastructure today. Click "Invite to Job" to get started!

I’m an experienced Jira Administrator and IT Service Management Professional with a strong background in building efficient support systems, managing teams, and improving workflows in fast-paced environments. I specialize in Jira Service Management, ITSM processes, and SaaS support, helping teams streamline operations, reduce ticket resolution time, and create scalable systems that actually work in production. Over the years, I’ve handled end-to-end support operations including ticket triaging, SLA management, incident handling, and system transitions. I’ve also led teams in hybrid environments, ensuring smooth day-to-day operations while maintaining high service quality. What I bring to the table: * Jira Service Management setup and optimization (workflows, automations, SLAs, queues) * Jira project administration (company-managed and team-managed projects) * ITSM best practices (incident, request, problem, and change management) * Process improvement and workflow design * SaaS and technical support (L1–L2) * Team leadership and escalation handling * Documentation and knowledge base creation * Tools: Jira, Confluence, SCCM, HPDM, Microsoft Azure, Intune (learning and applying) Why clients work with me: I don’t just configure tools. I understand the operations behind them. I focus on creating systems that are practical, scalable, and easy for teams to adopt. Whether you need a full helpdesk setup, workflow redesign, or ongoing Jira administration, I can step in and deliver with minimal supervision.

🏆 Top Rated 💯 Job Success 💯 Experience level 💼 13+ yrs 🕒 Available ✅ Computer Repair ✅ IT Support ✅ Technical Support ✅ OneDrive support ✅ Windows Expert ✅ Outlook Expert✅ Fix any issues on your PC & Mac LET'S MEET ME AND DISCUSS YOUR ISSUE. 🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 14+ years of troubleshooting experience. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Dell Support 🔥Lenovo Support 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥Windows and Microsoft Office Support 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin

Are you looking for a reliable and efficient IT professional who can seamlessly handle your day-to-day tasks, support your technical needs, and deliver results promptly? Look no further! With a broad skill set and a results-oriented mindset, I am equipped to meet your IT and e-commerce needs. I bring expertise in a wide range of applications, including WordPress, Outlook, Google Calendar, Freshworks, Freshsales, Dialpad, Mailchimp, Asana, HubSpot, Bitrix24, G Suite, Calendly, and Photoshop. My technical proficiency extends to e-commerce website management, Microsoft Office, Cisco switch management, networking device configuration, hardware and software troubleshooting, Telnet, and Cisco equipment management. I am highly experienced in analysis, problem-solving, office administration, web research, and file organization. As an Amazon Seller Central Specialist, I understand the intricacies of product listings, inventory management, keyword optimization, and account health monitoring. I can assist you in optimizing your Amazon storefront, ensuring smooth operations and increased visibility for your products. I also excel in scheduling, calendar management, and email administration, and my self-driven approach ensures tasks are completed with precision and speed. Whether you need IT admin support, e-commerce assistance, or daily operational tasks, I am here to deliver high-quality results efficiently. Let’s streamline your IT operations and boost your productivity! Best regards, Leo

Over the last 15 years, I have developed my skills as a Technical Support Guru, inbound/outbound calls, troubleshooting any wireless devices, customer service, installing software programs, Sales Representative, Online Seller (eBay—Amazon—Carousel, and Etsy), a bit of video editing—Photoshop, and a lot more. I have vast experience with Fortune 500 companies and start-up companies based in the U.S. I am highly motivated, learn quickly, and am extremely task-oriented. I like to build a routine or a process and work around it. Through my years of experience, I have developed excellent customer service skills and rapport-building abilities. I give everything I do 100% commitment and dedication. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and great time management, and a positive attitude. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high-quality, fast, and accurate services.

I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.