Hire the Best ServiceNow Freelancers
in the Philippines

✅ Senior Manual QA Tester / Test Lead with deep, hands-on experience in banking, fintech, payments, SaaS, and enterprise platforms. Actively performs manual testing while leading QA efforts for online banking, digital payments, and credit card systems, ensuring secure, stable, and compliant releases. 💬 I personally execute and lead testing across core banking systems, payment gateways, online and mobile banking platforms, credit card processing systems, SaaS & PaaS solutions, POS, ATM, and CRM environments. My strength lies in hands-on manual testing, early defect detection, and end-to-end quality ownership in high-impact financial systems. 👩‍💻 As a Senior Manual QA, I balance hands-on testing and leadership, collaborating closely with developers and business stakeholders to align QA execution with functional, regulatory, and business requirements. I thrive in Agile and hybrid environments, mentor team members, and continuously improve testing processes while staying directly involved in testing activities. ✨ Senior Manual QA Expertise (Hands-On) ✔️ Manual, functional, regression, smoke, exploratory, integration, API, and end-to-end testing ✔️ Hands-on test execution, test planning, test case design, reporting, and sign-off ✔️ SaaS, PaaS, web, mobile (iOS & Android), and enterprise system testing ✔️ Banking & fintech domain expertise: Online & mobile banking, Payment systems & gateways, Credit card processing & transaction flows, POS, ATM, CRM, and core banking systems ✔️ Defect lifecycle management, root-cause analysis, and quality risk assessment ✔️ Agile, Waterfall, and Hybrid methodologies Tools & Technologies: Jira, Confluence, Zephyr, TestRail, Redmine, ServiceNow, Postman, WinSCP, MS Office, Google Workspace Basic exposure: JMeter, Playwright (Python) ✨ Strengths & Value I Bring ✔️ Strong communicator and team collaborator, working closely with developers and stakeholders ✔️ Detail-oriented and highly organized, ensuring accurate and complete test coverage ✔️ Agile team experience, active in ceremonies and cross-functional collaboration ✔️ Fast learner, able to work independently with minimal supervision ✔️ Comfortable supporting UAT, documentation, and release processes ✔️ Consistently on top of project timelines and QA tasks, ensuring timely deliveries 🏆 Why Banking & Fintech Teams and Clients Trust Me ✅ Hands-on testing with early issue and risk detection ✅ Strong focus on security, accuracy, usability, and customer trust ✅ Clear and proactive communication across technical and non-technical teams ✅ Effective in both individual contributor and QA leadership roles ✅ Reliable in fast-paced, regulated banking and fintech environments 📩 Let’s connect to discuss how I can support your team as a hands-on Senior Manual QA and help deliver secure, high-quality banking and fintech software with confidence.

HIGHLIGHTS OF QUALIFICATIONS ● Extensive knowledge in Web Development ● Years of experience in Java Programming with an MVC Architecture ● Skilled in using Spring, Hibernate, JSP, Java EE, Node.js, Angular, and MySQL ● Certified ServiceNow ITSM Professional, Application Developer and System Administrator ● Experienced in using Git version control EDUCATION 2012-2016 DE LA SALLE UNIVERSITY-SCIENCE AND TECHNOLOGY COMPLEX Bachelor of Science degree in Computer Science, Major in Software Technology. Dean’s List: 3rd Term, AY 2013-14; 2nd Term, AY 2014-15. 2007-2012 DE LA SALLE CANLUBANG March 2012. Awards: Academic Excellence, 2007-2012;

Hi I’m JP and I’m currently working an experienced IT Service Desk Trainer with a strong background in technical support, customer service, and IT service management. Skilled in designing and delivering effective training programs, coaching teams, and optimizing IT service desk operations. Proficient in troubleshooting, ITSM tools (ServiceNow, Jira), process improvement, and knowledge management. Passionate about mentoring professionals, enhancing service quality, and implementing best practices to improve response times and customer satisfaction. Continuously driven by problem-solving, technology advancements, and fostering career growth in IT support teams.

I help teams reduce downtime, improve support operations, and automate repetitive tasks by combining IT Support, Service Coordination, and Automation. Here’s how I can help you: Resolve technical issues quickly (remote IT support, troubleshooting, onboarding) Manage and improve ticket workflows (SLA tracking, escalations, reporting) Set up and optimize Microsoft Intune and device management Build CRM automations (GoHighLevel, HubSpot, Zoho) Automate repetitive tasks using Zapier, Make, and integrations Improve processes and documentation for long-term efficiency Tools I work with: Intune, Office 365, Active Directory, ServiceNow, Zendesk, GoHighLevel, Zapier, Make, HubSpot, Zoho, Halo PSA, Connectwise, NinjaRMM, Zoom, Cisco Meraki, Ubiquiti and more MSP tools. Results I’ve delivered: Managed 80+ tickets daily with 95% SLA resolution Improved response time and workflow efficiency across support teams Helped teams reduce manual work through automation I don’t just fix issues, I help you build systems that prevent them. If you’re looking for someone who can support your team and improve your operations, send me a message.

Experienced Service Desk Specialist for 11 years with a demonstrated history of working in the information technology and services industry. Dedicated service desk professional currently providing technical support in a 1000+ user environment. Skilled problem-solver and able to communicate with users at all levels of technical proficiency.

Senior Technical Process Executive About me, I am a customer-focused Service Desk professional with strong problem-solving skills and a passion for helping users resolve technical issues efficiently. I have experience handling tickets, troubleshooting hardware and software concerns, supporting end users remotely, and following SLA and escalation procedures. I communicate clearly, stay calm under pressure, and make sure users feel supported and understood. I am reliable, detail-oriented, and always willing to learn new tools and technologies to improve support quality and response time. User support and customer service Ticket handling and documentation Remote troubleshooting Active Directory / account support Basic network and system troubleshooting Clear communication and patience SLA and escalation awarenes 🔧 Main Responsibilities: Incident Management Fix login issues Troubleshoot internet or network problems Resolve printer and hardware issues Email problems (e.g., Outlook not syncing) Service Requests Create new user accounts Reset passwords Install software Grant system access User Support Assist via phone, chat, email, or ticketing system Guide users step-by-step in solving issues Ticket Management Log incidents in systems like ServiceNow, Jira, Zendesk Escalate complex issues to Level 2/3 support Documentation Create knowledge base articles Document troubleshooting steps 🎫 1. Ticketing Systems (For Logging & Tracking Issues) ServiceNow Used for: Creating tickets Assigning issues Tracking SLA Escalating problems