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in the Philippines

IT Support Specialist | ITIL v4 certified | Bridging Technology & Users | Focused on Streamlining IT Operations. • Skills: Results-oriented IT Analyst with 8 years of experience in BPO and IT industries, providing expert monitoring, troubleshooting, and service management using CRM and ITSM tools. Currently responsible for critical systems and server monitoring, proactively identifying and escalating crucial events to resolution teams. • Career highlights: - Delivered consistent team SLA score of 100% in Monitoring support from 2023 Q1 to present. - Resolved massive volume of incidents/support request tickets in 2022 Q2-Q3. - 2022 Q2 top team in ProV International client. - Perseverance award in DFI Retail Group. - Extended seasonal contract in Balsam Brands for performance. - Promoted from partners support tier I to partners support II in a ride-sharing app at Telus International. - Scored 98% on Intern assessment at Securities and Exchange Commission.

Hi I’m JP and I’m currently working an experienced IT Service Desk Trainer with a strong background in technical support, customer service, and IT service management. Skilled in designing and delivering effective training programs, coaching teams, and optimizing IT service desk operations. Proficient in troubleshooting, ITSM tools (ServiceNow, Jira), process improvement, and knowledge management. Passionate about mentoring professionals, enhancing service quality, and implementing best practices to improve response times and customer satisfaction. Continuously driven by problem-solving, technology advancements, and fostering career growth in IT support teams.

👨🏻‍💻 Need someone who can build systems, automate workflows, manage data, support IT operations, and generate engaging content — all in one? I help businesses eliminate manual processes, organize their operations, improve workflow visibility, and enhance their branding with structured systems and creative digital tools. With hands-on experience in Power Platform solutions (integrated with SharePoint), Power Automate workflows, Azure DevOps task tracking, ServiceNow ticket facilitation, high-accuracy data management, Canva video editing, ElevenLabs voice projects, and AI-powered content generation using Copilot/ChatGPT, I bring both technical and creative value to your team. I don’t just complete tasks — I create organized systems and content that make your business run smoother and look more professional. 🌟 What I Bring to Your Team 💎 Power Platform Solutions & Workflow Automation ✔ Build Power Platform solutions with SharePoint integration ✔ Create automated workflows using Power Automate ✔ Automate approvals, notifications, and task assignments ✔ Replace manual trackers with digital systems ✔ Standardize and streamline internal processes ✔ Improve visibility through structured tracking tools 💎 Data Entry & Excel Management ✔ Fast and accurate data entry into spreadsheets and systems ✔ Advanced Microsoft Excel knowledge (formulas, formatting, structured tables) ✔ Clean, organize, and standardize datasets ✔ Create task trackers and reporting sheets ✔ Categorize and input high volumes of tickets or records ✔ Perform real-time updates and verification 💎 Task & Project Tracking (Azure DevOps) ✔ Manage and monitor work items in Azure DevOps ✔ Track task progress and updates ✔ Maintain structured documentation ✔ Ensure alignment of deadlines and deliverables ✔ Support workflow transparency across teams 💎 IT Service & Ticket Facilitation (ServiceNow) ✔ Facilitate and manage ServiceNow tickets ✔ Dispatch and categorize service requests accurately ✔ Track ticket progress and maintain documentation ✔ Support incident coordination and communication ✔ Ensure organized workflow handling 💎 Administrative & Operational Support ✔ Schedule and calendar management ✔ Email coordination and follow-ups ✔ Documentation and reporting assistance ✔ Process documentation and organization ✔ General administrative support 💎 Research & Process Support ✔ Conduct structured online research ✔ Summarize findings clearly and concisely ✔ Support recurring operational tasks ✔ Assist with reporting and documentation needs 💎 Creative & AI-Powered Content Support ✔ Canva video editing for presentations, social media, and branded content ✔ ElevenLabs for voice and audio projects ✔ Copilot/ChatGPT for content generation, documentation, and creative writing ✔ Enhance workflow documentation with engaging visuals and audio ✔ Support teams with professional content aligned to brand identity 🚀 Why Clients Choose Me ✔ Detail-oriented and process-driven ✔ Strong technical + creative combination ✔ Quick learner of new systems and tools ✔ Comfortable in fast-paced IT environments ✔ Focused on efficiency, accuracy, and professional results You’re not just hiring an admin. You’re hiring someone who can build systems, support IT operations, and create content that elevates your brand. ❌ Manual processes and disorganized workflows cost time and money. ✅ Let me help you automate, structure, and streamline your operations — while making them look professional. 📩 Message me — I’d be happy to discuss how I can add value to your team.

1. Worked as Analyst for Proactis, Freelancer Technical Support for Vosker in Canada. Prior to this position I was a PTP Accounts Payable and OTC Collections Specialist for ACCENTURE, INC., HR Generalist for PEARSON. 2. Can manage orders and requisitions in Salesforce. 3. Can manage e-catalog and quick quotes. 4. Speak French, English, and Swahili. 5. Certified Foxtrot Specialist for Vendor Master Data Maintenance and Lean Six Sigma Yellow Belt. 6. Can create and post invoices in SAP and Coupa. 7. Can approve expenses in Coupa. 8. Can perform independent verification for vendors master data maintenance. 9. Can do contact by phone with debtors to make payment arrangements, establish payment dates and disputes. 10. Can send follow up emails base on the clients policy to meet the collection targets, ensuring that the agreed Service Levels are met or exceeded. 11. Have a good knowledge of Salesforce, SAP, ServiceNow, Coupa, Oracle ERP, Taleo, Fusion, SPSS, Ring Central, and others HR and Finance related software. 12. Translate documents from French to English and vice versa. 13. Troubleshoot hunting cameras and assist hunters with their needs. 14. Licensed Teacher. 15. Master in Business Admin. 16. Former Faculty at Enderun Colleges

👨🏻‍💻 Looking for a dependable, detail-oriented professional to support your digital workflows, IT operations, data management, and content creation tasks? I bring hands-on experience in IT operations, administrative support, data entry, digital asset management, and AI-powered content tools such as ElevenLabs and Shutterstock. 🌟 What I Bring to Your Team 💎 Data Entry & Information Management (One of My Core Strengths) I handle high‑volume, detail‑heavy data every day making data entry one of my strongest skills. Here’s what I can do for you: Fast and accurate encoding of information into spreadsheets, databases, or forms Update, organize, and clean existing datasets Maintain consistent formatting and structure for easier reporting Input and categorize large numbers of tickets, tasks, or records Real‑time data updates while monitoring ongoing activities Extract information from reports and transfer them into organized tables Review, double‑check, and verify entries to prevent errors My experience dispatching and categorizing hundreds of ServiceNow tickets daily has made me efficient, accurate, and extremely detail‑oriented perfect for clients who need reliable data handling. 💎 Monitoring & Workflow Management ✦ Monitor ticket queues and service activities in real time ✦ Track updates, progress, and escalations accurately ✦ Ensure nothing falls through the cracks during operations ✦ Handle multiple dashboards and systems at once 💎 IT Service & Operations Support (ServiceNow Expertise) ✦ Dispatch tickets to the correct engineers ✦ Categorize, swivel, and manage tickets across multiple clients ✦ Facilitate Major Incident (MI) bridges ✦ Send updates using automated or manual workbenches ✦ Handle manual GCC processes when required 💎 Communication & Coordination (MS Teams & Outlook) ✦ Create and manage Teams bridges during incidents ✦ Send structured updates to entire teams ✦ Share Microsoft/Azure health advisories and weather alerts ✦ Deliver clear and timely communication during critical events 💎 Tech & General IT Support ✦ Assist with basic troubleshooting ✦ Help set up accounts, tools, or platforms ✦ Learn new systems quickly 💎 Research & Task Assistance ✦ Conduct thorough online research ✦ Summarize findings clearly and concisely ✦ Support repetitive but essential tasks 💎 Content & Digital Asset Support ✦ Create and manage AI-generated voiceovers using ElevenLabs ✦ Generate natural-sounding narration for videos, presentations, and marketing content ✦ Source high-quality stock images, videos, and creative assets through Shutterstock ✦ Select appropriate visuals that align with project requirements and branding ✦ Organize and manage digital media assets for easy access and workflow efficiency ✦ Support content creation projects by combining research, visuals, and audio resources 💎 Dependable, Flexible & Process‑Driven ✦ Strong focus on accuracy, consistency, and timeliness ✦ Thrives in fast‑paced, structured environments ✦ Open to feedback and committed to growth ❌ Don’t let data entry, monitoring, or daily admin tasks slow you down. ✅ Let me handle them so you can focus on strategy and results. 📩 Message me anytime. I’d love to discuss how I can support you.

I'm a Professional and independent IT Support, Expert with Microsoft 365 troubleshooting and administration, Expert with MS Office Outlook email client, Excellent at Troubleshooting Microsoft Windows Operating system Windows 11 and earlier versions. I am hardworking and a fast learner with good communication skills and strong call handling skills. Worked as a Service Desk level 2 for 4 years and 10 months. Worked at Accenture as a APP/Cloud Support Senior Analyst. Certified ForgeRock Identity Access Management Professional.