Hire the Best Managed Services Freelancers
in the Philippines

Tickets piling up? Customers waiting too long? Sales slipping through the cracks? I'm the person businesses bring in to fix that — and keep it fixed. 10+ years of experience delivering IT support, dispatch, sales, and customer service for U.S., Australian, German, Israeli, New Zealand, and Singaporean companies, with a consistent 5.0-star track record across every role. I adapt quickly, require minimal training, and take ownership from day one. 💻 IT Service Desk / MSP Dispatcher Ticket triage, SLA monitoring, and technician scheduling using ConnectWise Manage, IT Glue, Datto RMM, and CIPP — plus full Microsoft 365 admin (Azure/Entra ID, Exchange Online, Teams). I keep service boards moving and SLAs on track. 🔧 HVAC Customer Service & Dispatch End-to-end client support via phone, email, and chat — scheduling, permit processing, home warranty coordination (American Home Shield, First American, Cinch, and more), work orders, and payment processing in Housecall Pro. 📞 Sales & CRM Lead qualification, inbound/outbound calls, quote assistance, and upselling — with a track record of turning conversations into closed business and repeat customers. 📋 Virtual Assistant Calendar and inbox management, data entry, scheduling, and coordination across Google Workspace, Microsoft Office, and Teams/Zoom — the behind-the-scenes support that keeps your day running. 🛒 eCommerce & Social Media Shopify and WooCommerce store management, order/return processing, HubSpot/GoHighLevel/Freshdesk, plus social content creation, scheduling, and influencer outreach across Facebook, Instagram, TikTok, and LinkedIn. Clients describe me as reliable, detail-oriented, and easy to work with under pressure — someone who figures things out instead of asking for hand-holding. If you need someone who can step in and make an immediate impact, let's talk.

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

I am a Senior IT Support Engineer, Service Desk Analyst, and Network Specialist with over 15 years of experience providing technical support to businesses, enterprise environments, and Managed Service Providers (MSPs). I specialize in Level 1 and Level 2 technical support, Microsoft 365 administration, Active Directory, Windows Server, Microsoft Exchange, VPN, VDI, networking, and remote desktop support. I have extensive experience troubleshooting hardware, software, user accounts, email, printers, and network connectivity while consistently meeting SLA targets and delivering excellent customer service. I am proficient with industry-standard platforms including ConnectWise Manage, ConnectWise Automate (LabTech), ServiceNow, Remedy, and Amdocs CRM. I am comfortable supporting users through phone, email, chat, and remote sessions, and I take pride in resolving technical issues efficiently while maintaining a positive customer experience. My strengths include problem-solving, communication, attention to detail, and the ability to remain calm under pressure. I quickly adapt to new technologies, work well independently or as part of a team, and am committed to providing reliable, high-quality IT support. If you're looking for a dependable IT professional who can hit the ground running and provide exceptional technical support to your team or clients, I'd be happy to help.

IT and Office 365 Support Engineer specializing in Office 365 Applications like Exchange, Sharepoint and OneDrive Setup and Migration, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Security/Hardening Specialist under Microsoft 365 environment including setting up DNS records like DKIM, DMARC and SPF. Email Migration (IMAP, PST, Google Workspace to M365 Migration, GoDaddy to M365 and others) Sharepoint/OneDrive migration limited to cloud-to-cloud migration. Sharepoint/OneDrive file organization, permissions management Sharepoint Intranet Site setup with no coding. Technical Knowledge Manager handling business solutions and analysis. Experienced in knowledge-based document creation, change and update with documents. Creation and update of actual document in different platforms. Implementation, handling feedback from stakeholders and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk/IT topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management, onboarding/offboarding

Hey there!!! 👋🏼, what are you looking for? 👀 Looking for a IT Administrator? Well I’ m here😎🤝 Please check below for your reference; ⬇️👇🏻⤵️ 💎 Microsoft 365 Administrator 🔸Manage 365 Admin Center 🔸Manage User Accounts 🔸Manage SharePoint Admin 🔸Manage Exchange Admin Center 🔸Managed Intune Admin 🔸Manage Teams Admin Center 🔸Manage Licenses 🔸Install and configure MFA 🔸Setup and configure Passkey (Yubikey and Smartcard) 💎 SOC Analyst 🔸Monitoring and Analyze the alert 🔸Manage to blocked/quarantine/disabled unusual activities, malicious activity and other potential risk 💡Tools ✔️Darktrace Threat Visualizer ✔️Darktrace/ IDENTITY Console ✔️Darktrace/ EMAIL 💡Tools ✔️Knowledgeable of using Remote Tool ▪️Anydesk ▪️Teamviewer ▪️Microsoft Quick assist ▪️Microsoft Remote Help ✔️Knowledgeable for Ticketing system ▪️Service Now ▪️Jira ▪️Positive App (PAPP)

I’ve got hands-on experience managing HMO and Single-Let properties in the UK 🇬🇧, handling everything from listings and booking viewings to coordinating with landlords and contractors for maintenance requests. I make sure tenants are happy, properties stay compliant, and everything runs smoothly. On top of that, I have a degree in Accountancy and Business Management, and I know that at the core of any business is its FINANCE💲. I’ve managed the books of account for both an S Corp and an LLC, keeping things organised, accurate, and stress-free for business owners, like YOU! 🫵 Almost anything can be done online, you just need the right person who is committed and capable of handling the role effectively, professionally, and with real dedication. Let’s make things happen!