Hire the Best Information & Communications Technology Freelancers
in the Philippines

I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional hardware and modern cloud environments, ensuring your tech stack runs seamlessly without downtime. From managing virtual servers to configuring enterprise workspaces and troubleshooting hardware bottlenecks, I handle your IT operations so you can focus on scaling. 🛠️ Direct Services & Expertise Cloud & Infrastructure: Provisioning Virtual Machines (VMs), firewalls, Linux Server Administration (CLI maintenance), and Web/App Deployment. Workspace & Identity: Full tenant setup and migrations for Microsoft 365 and Google Workspace, including user provisioning and access control. Domain & DNS Management: Expert configuration via Cloudflare, nameserver routing, and vital email authentication (SPF, DKIM, DMARC) for flawless deliverability. Desktop & Peripheral Support: Advanced hardware troubleshooting, network connectivity, and driver configuration for specialized/large-format enterprise printing. 🌟 Why Work With Me? Full-Stack IT Support: I provide end-to-end technical coverage—from high-level cloud architecture and workspace administration to hands-on desktop software configuration and hardware troubleshooting. Clear Communication: I deliver fast, reliable updates, translating complex technical infrastructure and hardware issues into clear, actionable terms for non-technical clients and executive teams. 🎯 Client Focus I act as your complete, on-demand IT department for growing businesses and digital agencies. Let's optimize your technology and operations today. Click "Invite to Job" to get started!

Hello there! I am Jonalyn Monis. As a graphic designer, I can help you improve your brand image, boost your brand engagement and drive traffic to your website on different social media platforms through graphics design. To develop your brand’s visual identity you need a creative, dependable, and hardworking freelancer that can assist and help you succeed in your financial industry journey. By creating dependable content and graphics, I assist businesses in building a stable customer base made up of satisfied clients and driving traffic to their websites. I can create creative and effective designs to increase followers and utilize consumer insights to spot familiar trends and predictable patterns. I commit to a comforting response to social customer service and nurturing an engaged community I recently completed a six-week Intensive Graphic Design with PSD and AI training conducted by the Department of Information and Communications Technology. Aside from improving my graphic design skills, the training also helped me improve my time management skills which resulted in a more effective and organized process flow. I've learned how to plan out social media posts and create graphics in order to generate more leads and sales during training. Here are the Graphic Design services I offer: Develop the brand’s visual identity Design a website in both aesthetic and intuitive Social media graphics & digital marketing ads Design logos, posters, brochures, booklets Provides an end-to-end print and packaging design I have extensive knowledge of the following tools and technologies: ✓ Communication tools: Slack, Skype, Zoom, ManyChat ✓ Social Media Platforms: Facebook, Instagram, Twitter, LinkedIn, Youtube ✓ Project Management tools: Trello, Zoho, Toggl, Calendry ✓ Deep Web Research and Fact-finding ✓ Image processing tools: PhotoShop, Canva, Adobe Illustrator ✓ Screen recording tools: Loom, Zoom, iMovie ✓ CMS technology - WordPress, Strikingly ✓ eCommerce - WooCommerce ✓ Storing tools - Google Drive, Dropbox ✓ Doc tools - Google suite, MS Office, iOS The goal of any and every business is to succeed in the long run, allow me to help you as you pursue success. I am looking forward to working with you, helping to achieve your graphic design needs, and increase your brand awareness.

Struggling to keep up with the growing demand for video content? Whether you're a brand, business owner, agency, or content creator, producing high-quality videos consistently can quickly become overwhelming. Unused raw footage, slow production, low-performing videos, and unrealistic AI-generated content can hold your brand back. If you're tired of obvious AI avatars, lifeless AI models, unnatural voices, or videos that fail to keep viewers engaged, you're in the right place. Here's how we can solve that: ✔ AI-powered workflows combined with professional human editing ✔ Turn unused raw footage into engaging short-form content ✔ Eliminate production bottlenecks and maintain a consistent posting schedule ✔ Create realistic AI visuals, natural-sounding voiceovers, and high-quality video content ✔ Faster turnaround times with clear communication ✔ Retention-focused editing and content strategies designed for today's social media platforms Services include: 🎬 Video Editing • Short-form videos for TikTok, Instagram Reels, Facebook Reels, and YouTube Shorts • Talking-head videos • Promotional videos • Repurposed content • Motion graphics and animated graphics • Captions, subtitles, sound effects, and color enhancement 🤖 AI Content Creation • AI-generated visuals and product imagery • Consistent AI models for brands and creators • UGC-style AI ads • AI avatars and talking videos • AI voiceovers and voice cloning • Hyperrealistic imagery and AI-assisted video production 🤖 Tools & AI Workflow • Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Capcut, Canva Pro • Geimine, Claude, ChatGPT for script and hooks • ElevenLabs for Ai voiceovers and voice cloning • Higgsfield for video production, AI image generation • Seedance 2.0 for AI video generation

When your clients churn, your onboarding stalls, or your CRM is held together with workarounds — those are the problems I've spent 18 years fixing. I work with SaaS companies, fintech platforms, and growing businesses that need someone who can own the full client lifecycle. Onboarding, CRM setup, workflow automation, technical support, retention, renewals, and everything in between. Not as a generalist — as someone who has done all of it deeply, across real companies, for nearly two decades. At Bluroot, I onboard mortgage brokers and financial advisors onto a Zoho CRM-powered platform. I configure integrations, build workflow automations, set up triggers and scheduled actions, and stay with each client until the system actually fits their business. I don't hand over a manual and disappear. I stay until adoption is real. Before that, I spent five years as a Technical Support Analyst and Team Supervisor for Microsoft OneDrive and Office 365 at the enterprise level. I managed escalations, led root cause analysis, wrote KPI reports tracking CSAT and NPS, and implemented process changes that cut resolution time by 20 percent. I know what a broken support system looks like from the inside and I know how to fix it. At Manulife and John Hancock, I managed 150 or more corporate 401(k) plans for US-based clients inside a strict compliance environment. That trained me to handle high-stakes client relationships and sensitive conversations with precision that most customer success roles never require. I've also built and managed communities from scratch for three Web3 projects across Discord, Telegram, Twitter, and Reddit — handling pre-launch campaigns, live minting events, AMA moderation, and post-launch retention. I know how to build trust at scale. What you get when you work with me: clear communication, thorough documentation, consistent follow-through, and someone who treats your clients like they are my own. I've supported clients across six continents. Time zones are not a problem. Accountability is non-negotiable. Quick Facts 18+ years across customer success, technical support, CRM administration, and onboarding Zoho One: CRM, Workflows, WES, BluText, Bookings, Forms, Campaigns, Social Microsoft Office 365 and OneDrive at enterprise level — 5 years Lead generation, outbound prospecting, and appointment setting — B2B and B2C Community management across Web3, SaaS, and brand communities 150+ corporate 401(k) plans managed at Manulife and John Hancock 20% improvement in ticket resolution efficiency — documented result Global client base across six continents and multiple time zones Team supervisor: scheduling, escalations, performance reviews, training Upwork Top Rated | 100% Job Success Rate Certifications: Claude AI , Google Digital Marketing & E-Commerce

TOP-RATED Freelancer with a 100% job success rate!! 🥇💼 I am hoping to be able to continually practice the skills I’ve acquired while working in the BPO industry and if possible, do some writing and research gigs as well. I am very much looking forward to those opportunities. I am also open to learning new things and improving my skills to give better service and quality outputs to my clients. I also have experience in academic writing, web research, and also in administrative tasks. I have received several awards and recognition as a Data Entry Specialist as proof of my dedication. Looking forward to working with you!

𝙋𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩, 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙧, Media Buyer, 𝙀𝙭𝙥𝙚𝙧𝙩 𝘾𝙤𝙣𝙩𝙚𝙣𝙩 𝘾𝙧𝙚𝙖𝙩𝙤𝙧, 𝙍𝙚𝙚𝙡𝙨 𝙖𝙣𝙙 𝙑𝙞𝙙𝙚𝙤 𝙀𝙙𝙞𝙩𝙞𝙣𝙜, 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙧, 𝙋𝙤𝙙𝙘𝙖𝙨𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩, E-commerce VA, GoHighLevel, Claude, ChatGPT, Perplexity & AI Automations Expert. Hello! If you're seeking a versatile professional skilled in 𝙫𝙞𝙧𝙩𝙪𝙖𝙡 𝙖𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚, 𝙨𝙤𝙘𝙞𝙖𝙡 𝙢𝙚𝙙𝙞𝙖 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩, 𝙥𝙤𝙙𝙘𝙖𝙨𝙩 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩, 𝙖𝙣𝙙 𝙚-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚, you've found the right candidate. With a blend of expertise and passion, I am here to elevate your business goals! 𝙒𝙝𝙖𝙩 𝙎𝙚𝙩𝙨 𝙈𝙚 𝘼𝙥𝙖𝙧𝙩: 🎓 𝘾𝙚𝙧𝙩𝙞𝙛𝙞𝙚𝙙 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: Certified in Social Media Management, Virtual Assistance, and E-commerce. 💼 𝙀𝙭𝙩𝙚𝙣𝙨𝙞𝙫𝙚 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: 12 years of experience with over 62,000 hours on Upwork, completing more than 500 contracts and recognized as one of Upwork's TOP RATED and Top 5% Best Contractors. 🏆 𝙄𝙣𝙙𝙪𝙨𝙩𝙧𝙮 𝙍𝙚𝙘𝙤𝙜𝙣𝙞𝙩𝙞𝙤𝙣: Featured in Matt Chiera's "Digital Marketers Sound Off from 101 Digital Marketing Specialists." 🌟 𝙑𝙚𝙧𝙨𝙖𝙩𝙞𝙡𝙚 𝙎𝙠𝙞𝙡𝙡 𝙎𝙚𝙩: Enthusiastic and detail-oriented, excelling in administrative support, virtual assistance, and technical tasks. 💯 𝘾𝙤𝙢𝙢𝙞𝙩𝙢𝙚𝙣𝙩 𝙩𝙤 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚: Dedicated to delivering 100% satisfaction, characterized by responsibility, reliability, and trustworthiness. 𝘾𝙤𝙧𝙚 𝘾𝙤𝙢𝙥𝙚𝙩𝙚𝙣𝙘𝙞𝙚𝙨: 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 & 𝑫𝒊𝒈𝒊𝒕𝒂𝒍 𝑴𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈: 📈 Expert in strategy, content creation, and management across various platforms. 📝 Content Creation: Increase sales opportunities with carefully crafted posts that adhere to the right style, tone, and angle for the target audience. Whether to teach, inspire, or get them involved, I create content that fits perfectly on each social media platform using the following tools: ✧ Canva (Graphics) ✧ Da Vinci Resolve (Video Editing) ✧ CapCut ✧ ChatGPT ✧ Predis.ai ✧ Perplexity ✧ Google Workspace (Docs, Sheets, Slides) ✧ Microsoft Office 👩🏽‍💻 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: Connect with customers in a meaningful way! I specialize in engaging with the audience by responding to comments and messages. To keep the social media updated and active, I use top scheduling tools to manage the posts effectively: ✧ Meta ✧ Metricool ✧ Hootsuite ✧ Buffer ✧ Planoly ✧ Notion 🎥 Expert in producing short-form content like Instagram Reels, TikTok content, and YouTube shorts. ✍️ Copywriting, blog posts, editing, SEO content. 𝑮𝒓𝒂𝒑𝒉𝒊𝒄 𝑫𝒆𝒔𝒊𝒈𝒏 & 𝑽𝒊𝒅𝒆𝒐 𝑬𝒅𝒊𝒕𝒊𝒏𝒈: 🎨 Skilled in graphic design and video editing for social media, with expertise in Canva, Filmora, and Capcut. 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 𝑻𝒂𝒔𝒌𝒔: 📊 Experienced in data entry, internet research, WordPress, CRM, email marketing, and customer service. 🖥️ Proficient in Microsoft Office Applications and Google Workspace. 🎙️ Additional capabilities in podcast management, content writing, and sign language interpretation. 𝑷𝒐𝒅𝒄𝒂𝒔𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕: 🎧 Proficient in managing Podcasts from editing to releasing. Expert in using AutoPod, Premiere Pro, and uploading to back-end and promotion of Podcast shows. 🤝 Experienced in handling podcast guest outreach and influencer marketing. 𝑬𝒄𝒐𝒎𝒎𝒆𝒓𝒄𝒆 𝑽𝑨: 🛒 Shopify, eBay, Etsy expert in product research, order fulfillment, customer service, website, and store design from scratch. 𝑷𝒆𝒓𝒔𝒐𝒏𝒂𝒍 𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕𝒔: 🤲 Volunteering: Active volunteer in a sign language congregation at my church, teaching the Deaf about the Bible. 🎶 Passions: Avid singer, movie, and music enthusiast. 🌍 Lifestyle: My wife and I enjoy traveling, exploring culinary delights, and cooking. 🧩 Work Ethic: Known for being fun and engaging to work with, bringing positive energy to every project. 𝑻𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍 𝑷𝒓𝒐𝒇𝒊𝒄𝒊𝒆𝒏𝒄𝒚: 🛠️ Comfortable with Slack, Skype, Asana, Adobe Photoshop, Canva, Hootsuite, Oberlo, Dropified, and more. 𝘽𝙖𝙘𝙠𝙜𝙧𝙤𝙪𝙣𝙙: 🎓 Graduate in Computer Software and Hardware Servicing with National Certification. 🏆 Accomplished a 100-hour Finishing Course for Call Center Agents with honors. 🏪 Experience in managing a bakeshop, enhancing skills in staff management, and bookkeeping. 𝙈𝙞𝙨𝙨𝙞𝙤𝙣: Leveraging my skills for client success, adapting to industry trends, and ensuring mutual growth and satisfaction. Committed to quality work and continuous learning. 🟢 Sounds like what you need? 3 quick steps: 👇 1️⃣ Send me an Upwork Message 2️⃣ Click the green Schedule Meeting button 3️⃣ Choose one for 15 minutes and I'll confirm a timeslot Let's talk about how I can make your life easier. 😉 COPYRIGHT NOTE: This profile is the intellectual property of Dan Paloma. Unauthorized use, reproduction, or distribution is prohibited.