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I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot

💻 Microsoft 365 Expertise: Microsoft 365 Administration Microsoft 365 Migration (Exchange, SharePoint, OneDrive, Teams) Exchange Online Configuration SharePoint Online Customization & Permissions Microsoft Teams Setup & Governance OneDrive for Business Management Azure Active Directory (AAD) Integration Microsoft 365 Security & Compliance Center Microsoft 365 Licensing Advisory 🛠 Technical Skills: PowerShell Scripting (for M365 automation) Azure AD Connect / Hybrid Identity MFA / Conditional Access Policies Intune / Endpoint Manager Microsoft Defender for Office 365 Microsoft Purview (Data Loss Prevention, Compliance) Email Security & Spam Filtering (Microsoft Defender) M365 Backup & Disaster Recovery Planning 🌐 Collaboration & Productivity: Microsoft Planner / To Do / Viva Insights Teams Telephony / Phone System Configuration Microsoft Bookings / Forms 📈 Project & Consulting Skills: Microsoft 365 Tenant-to-Tenant Migration End-user Training & Support Documentation & SOP Development ITIL-aligned Support and Ticketing

With a robust background spanning 10 years in the BPO/ITO industry, I have cultivated extensive expertise in customer-centric roles. Over the past 6 years, I have honed my proficiency in Microsoft 365, navigating its suite of tools to optimize productivity and foster collaborative work environments. As a highly trainable and motivated professional, I am committed to ongoing learning and poised to contribute my diverse skill set to drive organizational success and achieve excellence. Microsoft Certifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified Teams Administrator Associate (MS 700) Microsoft Certified M365 Fundamentals (MS 900) Microsoft Certified Azure Fundamentals (AZ 900) Microsoft Certified Security, Compliance and Identity (SC 900) * Specializes in Exchange Online * Intune Management * Security and Compliance * Microsoft subscriptions that fits the business needs * SharePoint online * Microsoft Teams * DNS setup to office 365 * Azure fundamentals * Data migration * Troubleshooting office 365 apps and Windows 10, 8 and 7, MAC OSX. * Mobile Device Management * Identity and Access Management * DLP / Labelling Experienced with the following tools commonly used by MSPs or MSSPS: • KaseyaOne products • ConnectWise PSA • AutoTask • Datto RMM • NinjaOne • LogMeIn • Quick Assist • ServiceNow • Dynamics 365 • Zendesk • Gorgias • Salesforce • ThreatLocker • EasyDMARC • EncryptTitan/ArcTitan/SpamTitan • Senteon

🏆 Top Rated 💯 Job Success 💯 Experience level 💼 13+ yrs 🕒 Available ✅ Computer Repair ✅ IT Support ✅ Technical Support ✅ OneDrive support ✅ Windows Expert ✅ Outlook Expert✅ Fix any issues on your PC & Mac LET'S MEET ME AND DISCUSS YOUR ISSUE. 🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 14+ years of troubleshooting experience. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Dell Support 🔥Lenovo Support 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥Windows and Microsoft Office Support 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin

🚀 Cloud Migration Expert | Microsoft 365 | Google Workspace | Email Migration | Cybersecurity Are you planning a Microsoft 365 migration, Google Workspace migration, or email migration? I help businesses migrate, secure, and optimize their cloud environments with zero downtime and maximum reliability. I’m a Cloud Migration Specialist with 9+ years of experience, certified as a Microsoft 365 Enterprise Administrator Expert, Cybersecurity Architect Expert, and Google Workspace Specialist. 🔑 What I Can Help You With Microsoft 365 Migration / Office 365 Migration Google Workspace Migration (G Suite Migration) Email Migration (IMAP, Exchange, Hybrid, Cross-platform) Tenant-to-Tenant Migration (M365 to M365) Google Workspace ↔ Microsoft 365 Migration BitTitan MigrationWiz Expert DNS Setup (MX, SPF, DKIM, DMARC) Email Deliverability & Security Optimization Microsoft Teams Phone System Setup Google Workspace & Microsoft 365 Administration Cloud SaaS Setup (HubSpot, ClickUp, Miro, CRM tools) ⭐ Why Clients Hire Me ✔ Specialized in Cloud Migration – fast, secure, and seamless transitions ✔ SEO-focused expertise – aligned with best practices for modern cloud systems ✔ Security-first approach – protecting your data with proper configurations ✔ Fast troubleshooting & support – minimal downtime, quick resolutions ✔ Clear communication & reliability – always responsive and transparent I only take on projects where I’m confident I can deliver 100% success—no wasted time, no guesswork. 💼 Keywords (Expertise Areas) Microsoft 365 Migration | Office 365 | Google Workspace | G Suite | Email Migration | Cloud Migration | Exchange Online | BitTitan | DNS | SPF | DKIM | DMARC | Email Security | Cybersecurity | Teams Phone System | SaaS Setup 🤝 Let’s Get Started If you’re looking for a reliable cloud migration expert to handle your project smoothly and securely, send me a message. I’m ready to help you migrate, optimize, and scale your business in the cloud. Let’s talk!

IT Engineer and Technical Project Manager | Automation Specialist | Azure & Microsoft 365 Solutions Architect Profile Summary: echnical Project Manager with over 10 years of experience in IT transformation and Microsoft environments. I transitioned from a technical role (Active Directory, Exchange, Microsoft 365) to positions managing complex programs, combining technical expertise with high‑visibility project management. At Avanade, I worked on large‑scale migrations to Office 365, notably as Migration Lead for Exchange Online, coordinating multidisciplinary teams and international stakeholders. Today I focus on leading cloud programs and digital transformation initiatives, where I can bring: - a strong technical understanding - the ability to structure and deliver complex programs - excellent communication with technical teams and business stakeholders I am particularly interested in remote opportunities around cloud transformation, the modern workplace, and Microsoft environments.