Hire the Best Central Reservation Systems Specialists in Paranaque City, PH

I’m all about helping you level up and get the extra results you deserve. With 5+ years of hands-on experience as a Guest/Reservation Specialist and Property Manager in the dynamic world of short-, mid-, and long-term rentals, I bring expertise that drives success. I’ve also spent 5+ years ensuring top-notch Quality Assurance in industries like hotel reservations and background checks, fine-tuning every detail for excellence. In the past 2 years, I’ve worked as a Healthcare/Home Care Scheduler in a multi-state agency, coordinating care across the USA. And I’ve got 1 year of experience as a Scheduler and Admin in the fast-paced Cleaning Business. Here’s where I can help you shine: ✅ Travel/Hospitality/Booking - Manage Check-ins and check-outs - Send guests check-in information and ensure they are prepared for their trip - Update rates or listing details following the clients' preference - Quick response to guest queries - Managed client reservations from booking their travel needs, assisting mid travel and handling post travel concerns and requests. - Worked on escalation cases for compensation requests - Manned email/chat/call queues and made sure all email requests were attended to. Tools: Voyager, Oracle, Navigator, Eureka, Cisco Websites: Expedia.com, Hotels.com, Booking.com ✅ Quality Assurance - Monitor a statistically significant sample for establishing levels of quality - Provide feedback on all monitors - Ensure all frontline staff are monitored regularly - Attend calibration sessions to ensure common language among the team - Improve quality monitoring processes to improve the overall quality of the organization - Coach or train individuals that need to improve their level of quality - Perform Audits to ensure quality standards - Conducting 101 Feedback, Team Huddles/Briefings, Ops/Quality Meetings - Conduct detailed RCA (Root cause analysis) for continuous Process Improvement - Act as a POC for stakeholders and team members - Adhere to Updating Trackers on time and as required - Cross Check -Validation & ATA ✅ Home Care Scheduler - using various Healthcare CRMs (Generations, Wellsky, Axiscare & Kantime) - Scheduling: Creating and managing work schedules for medical staff, ensuring appropriate coverage for different shifts and departments. - Shift Confirmation and Coordination: Confirming staff availability and coordinating shifts to ensure smooth and continuous operations. - Cancellations and Replacements: Managing staff absences and cancellations by arranging suitable replacements and ensuring minimal disruption to patient care. - Communication: Facilitating communication between medical staff and management, relaying important updates, changes, and instructions. - Collaboration: Working closely with various departments to align schedules, optimize resource allocation, and address any staffing challenges that may arise. Tools: Generations, Wellsky, Kantime, Axiscare, CareAcademy, Slack, Sandata EVV, Chronotek EVV, Relias Training. ✅ Scheduler & Admin for Cleaning business - Scheduling: Coordinate and schedule cleaning appointments for residential and commercial clients. Manage scheduling software or systems to ensure efficient use of cleaning staff time. Adjust schedules as needed due to cancellations, rescheduling, or staff availability. - Customer Communication: Respond to customer inquiries via phone, email, or online platforms. Provide clients with information about services, pricing, and availability. Handle follow-ups on feedback or issues regarding services provided. - Administrative Support: Maintain and update client records, service history, and invoices. Process booking charges through BookingKoala. - Support the management team with day-to-day administrative tasks as needed. - Staff Coordination: Ensure cleaning staff are informed of their daily tasks and locations. Maintain clear communication with staff about changes in schedules or special instructions. Monitor and report on staff performance or any operational challenges. Tools: Booking Koala, Calendly, BreezeWay, Turno, Hospitable, Google Leads, Slack, and Indeed.

I’m a Tourism Management graduate with a specialization in Aviation and hands-on experience in the vacation rental industry. Since December 2023, I’ve been working with SmartStay in Dubai, managing guest communications, bookings, and daily operations for 80+ properties in a fast-paced environment. I’m highly organized, detail-oriented, and known for quick response times and reliable customer support. I thrive in roles that require multitasking, problem-solving, and delivering smooth, positive guest experiences. A fast learner with a strong service mindset, I’m passionate about helping businesses run efficiently—especially in customer-focused and property-related operations.

Hi, I’m Danica! 👋 A dedicated Property Manager and Virtual Assistant with 5+ years of experience helping property owners, real estate companies, and businesses streamline their operations while delivering excellent service. I specialize in: • Property & Guest Management – overseeing daily operations, tenant/guest communications, lease agreements, move-ins/outs, conflict resolution, and ensuring top-rated guest experiences. • Financial & Administrative Support – managing rent collection, budgeting, vendor payments, expense reports, and performance reporting to keep businesses running smoothly. • Operations & Vendor Coordination – handling cleaning schedules, property inspections, maintenance requests, and vendor relationships to maintain high standards. • Customer Service Excellence – maintaining 4.8+ guest ratings, achieving 100% response rates, and resolving issues quickly to ensure client satisfaction. 🛠️ Tools & Platforms I Work With: • Property Management Systems (PMS): Guesty, Hospitable, Airbnb, Booking.com, VRBO • Communication & Support: Slack, Zoom, Microsoft Teams, Gmail, WhatsApp • Project & Task Management: Notion, Trello, Asana • Finance & Reporting: Microsoft Excel, Google Sheets, Stripe, QuickBooks (basic) • Operations Monitoring: Ring, smart lock systems, and camera monitoring platforms 🌟 Key Achievements: • Managed residential and commercial properties with strategies that boosted occupancy and revenue. • Delivered rapid guest support (avg. response <10 mins) while maintaining 100% inquiry response rate. • Consistently recognized for top performance in both property management and customer-facing roles. With a background in Economics (B.S. from PUP) and professional experience spanning property management, virtual assistance, and client relations, I bring both the strategic and hands-on skills needed to support your business. If you’re looking for someone proactive, detail-oriented, and committed to providing outstanding support, I’d love to help you reach your goals.

🏡 Guest Services Specialist | Airbnb, Guesty, VRBO Expert | Virtual Assistant | Customer Service Professional I am a highly experienced Guest Services Specialist and Customer Support Virtual Assistant with over 9 years of professional experience in Administrative Support, Customer Service, and Short-Term Rental Management. I specialize in managing platforms such as Airbnb, Guesty, Host.ai, VRBO, and iTrip—supporting hosts and businesses in providing seamless guest experiences and exceptional customer care. With a strong foundation as a freelance Virtual Assistant and 3 years of experience as a Customer Service Representative and Account Associate in the BPO industry, I bring reliability, professionalism, and a deep understanding of client needs to every role. I’m committed to continuous growth and always eager to expand my skills. ✅ Here’s how I can support you: Guest & customer communication: Timely, friendly, and professional responses to inquiries, concerns, and complaints Reservation & booking management: Calendar updates, coordination, and booking confirmations Listing optimization: Creating and managing listings to maximize visibility and occupancy Operations support: Coordinating cleanings, maintenance, check-in/check-out instructions Dispute handling & refunds: Managing escalations through Airbnb or other platforms Back-office tasks: File management, basic accounting (Xero, QuickBooks), reporting, email and inbox support 📞 I’ve also supported major companies like Amazon, Western Union, and DirecTV, providing world-class customer service across phone, email, and chat channels.