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  • $15 hourly

    • 4.6/5
    • (9 jobs)
    Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Technical Documentation
    Zendesk
    Ticketing System
    Desktop Support
    Hardware Troubleshooting
    Order Tracking
    Freshdesk
    Microsoft Office
    Helpdesk
    Administrative Support
    Technical Support
    Microsoft Active Directory
    Customer Support
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Hardware Troubleshooting
    Customer Support Plugin
    Incident Management
    Troubleshooting
    Logo Design
    Email Support
  • $15 hourly

    • 4.9/5
    • (103 jobs)
    Experience is the best teacher, as they say - 15 years of solid experience in the challenging but fun world of IT. My career started from humble beginnings. From Computer Teacher to IT Department Head - this is how I gained my experience and skills. I did not stop learning new things. I kept on pushing my limits and comfort zones. I want to end my brief overview with, "If you chase excellence, success will chase you." Hire me and you will never regret it :)
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Computer Network
    User Manual
    Computer Maintenance
    Microsoft Office
    Information Security Awareness
    Software Documentation
    Video Editing & Production
    Computer Hardware Installation
    Hardware Troubleshooting
    Adobe Premiere Pro
    Website Content
    Content Writing
    User Guide Writing
    Article
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Hardware Troubleshooting
    Technical Support
    Troubleshooting
    Online Chat Support
    Helpdesk
    System Administration
  • $25 hourly

    • 4.9/5
    • (59 jobs)
    I am working as a ConnectWise Automate (Labtech) Administrator. I have been worked with Managed Service Provider over 6 years and familiar with MSPs process and products for MSP. I have worked with more than 45 MSPs and helped them in streamlining their ConnectWise Automate (LabTech) to make it more stable and profitable. I have developed lots of Script, Monitor sets for Connectwise Automate to automate day to day tasks.. . I am worked in following: 1. ConnectWise Automate Administrator:-  Setup for Startup MSPs  Alerting and automation  Customized Monitoring : Monitor creations as per requirements for different issues.  Automate/LabTech Scripting : Advance Level Scripting for automating.  Automate/LabTech Patching : Patching setup via Automate. I always make sure that machines are getting patched by schedule, Patches are getting approved or deny according to policies. I always keep my eyes on faulty patches and then deny them immediately to avoid any issue on machines.  Automate/LabTech Reports : Creating report and modifications  Migrations : Automate/LabTech, Control/ScreenConnect , Antivirus, Backup Migrations.  Plugin Integrations : Integrate Automate/LabTech with various available plugins. Connectwise Manage Integration.  Antivirus Management, Integrations (webroot, Sophos, Symantec, ESET , Trend Mirco) and custom infection definitions  Virtualization Manager arrangement  Backup Integration and Monitoring (Acronis, Datto, Symantec and Veeam and so on)  Customized alerting  User permissions and groups permission , security  Windows Server 2008/R2,2012,2016 2. ConnectWise Control Administrator: -  Setup for Startup MSPs  Machine access permission according to users and groups.  Control Portal Branding, Set your company logo on Screenconnect, give service name  Install SSL and Redirect http to https  Upgradation and migrations. 3. Desktop Support: -  Desktop Support  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.  Participate in varied computer platforms in multi-layered client server environment.  Train and guide staff hardware and software usage.  Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.  Update and maintain computer inventory and surplus equipment.  Ensure desktop computers interconnect seamlessly with diverse systems.  Maintain passwords, data integrity and file system security for computing environment.  Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.  Recommend and implement upgrades on systems to ensure longevity.  Identify and repair hardware and network connectivity issues.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems. I have worked with following projects: - 1. Continuum to Automate migrations 2. Kaseya to Automate migrations 3. Symantec to Webroot migrations, 4. Sentinel migrations 5. Upgrade Windows to 11. Thank you,
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Microsoft Hyper-V Server
    Hardware Troubleshooting
    Automated Monitoring
    Backup Administration
    ConnectWise Automate
    Helpdesk
    System Administration
    Microsoft Active Directory
    Microsoft Windows PowerShell
    DHCP
    System Monitoring
    Microsoft Azure
    Windows Server
  • $50 hourly

    • 4.7/5
    • (36 jobs)
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Hardware Troubleshooting
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Technical Support
    Computer Maintenance
  • $25 hourly

    • 4.8/5
    • (22 jobs)
    I have the ability to make complex processes simple. Learning new things is a passion of mine and I can definitely be depended upon right from the get go. I can get the work done with minimal supervision. My previous business ventures would prove that I am a self-starter and a goal-driven person. I have always been a team player and I've also had the privilege to be in leadership positions since college.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Software Licensing
    Communication Etiquette
    Word Processing
    Gorgias
    Project Management
    Hardware Troubleshooting
    Microsoft PowerPoint
    Interpersonal Skills
    DSL Troubleshooting
    Microsoft Excel
    Shopify
    Zendesk
    Team Management
  • $60 hourly

    • 4.9/5
    • (21 jobs)
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Hardware Troubleshooting
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • $85 hourly

    • 5.0/5
    • (12 jobs)
    Practical electronics engineer with 8 years experience taking specs and ideas and turning them into working prototypes and eventually products. Persistence and analytical thinking is a must, but when your hobby is your profession you are personally invested in every project. That's my mindset. Taking full ownership of the project combined with effective customer communication, so we can the best results! Here is a list of my technical skills: Simulation & Analysis ------------------------------------------------------------------- LT spice, Microcap, Matlab, FEMM PCB Design ------------------------------------------------------------------- Analogue, digital, mixed signal design, schematic capture and pcb layout, EMC testing, IPC-2221, signal integrity, high voltage rules Power electronics topologies ------------------------------------------------------------------ LLC, Full Bridge, Half bridge, Buck, Boost, Phase shifted full bridge, PFCs, Flyback, DC:DC, AC:DC converters, SMPS design, feedback control loops Magnetics Design ------------------------------------------------------------------ Simulation - calculations and winding of transformers and inductors at my facility. Programming Languages ------------------------------------------------------------------ Embedded C, C#, Assembly, Java, SQL Microcontrollers ------------------------------------------------------------------ AVR AtMega series, PSOC4, PSOC5 MCUs, Arduino Communication protocols ------------------------------------------------------------------ I2C, RS232, RS485, SPI, 1-WIRE, UART, MODBUS Software ------------------------------------------------------------------ Altium Designer, Atmel Studio, PSOC Creator, Visual Studio, Simulink, Mathcad, MS Office Lab equipment ----------------------------------------------------------------- Oscilloscopes, LCR meters, multimeters, PSUs, electronic loads, dynamic signal analyzers, soldering irons, power-tools, mechanical equipment, high voltage psus
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Hardware Design
    Circuit Design
    C#
    Product Design
    Microcontroller Programming
    Power Electronics
    Hardware Troubleshooting
    C
    PCB Design
    App Design
    Altium Designer
    Analog Electronics
  • $27 hourly

    • 4.9/5
    • (17 jobs)
    I have more than 15 years of experience with multiple skills. I worked as a Technical Support Expert with a BMW software company. My job is 100% remote. I assist customers via email and remote desktop. I help customers with installing our BMW diagnostic and programming software in the Windows environment. I also extend support with LAN/WLAN connectivity and Windows errors encountered during the installation. I was an Amazon Retail account Customer Service Representative for three months and was promoted to Quality Assurance Apprentice. Three months after that, my band level was upgraded and I became a Quality Assurance Specialist. My goal was to make sure that the quality of calls from our customer care agents meet Amazon standards to maintain Amazon's title as the company with the best customer service experience. I used to work with Fairchild Semiconductor as an IT Remote Specialist - Global Helpdesk for 2 years. My tasks were to do technical support for our Fairchild employees worldwide. I catered Phone, Chat, Skype, Email & Remote desktop support altogether if the queue is very high. Due to my performance, I was appointed as an Admin for the System's Monitoring (Philippine Site). I managed our mini teams composed of 12 agents. I also created and maintained our Helpdesk’s websites (Google Sites). These websites contain troubleshooting steps for technical issues, updates, downtime schedules, and links to useful tools. The company I've worked with before Fairchild is a Call Center. I worked for 7 years with Dell computers account (Team Management). My resume shows my journey from a Technical Support Representative 1 to 5 and to a Resolution Specialist. I love art and I am proficient in Photoshop. I also know how to work with Google Apps, especially with Google Docs, Sheets, Slides, and Sites. I am active in Facebook Marketing and I am familiar with other social media sites. I am knowledgeable with Microsoft Office Applications like Word, PowerPoint & Excel. I know how to manage formulas and pivots in excel as well. Based on my job history, I strongly believe that I can meet or even exceed your expectations and I can provide a great customer experience for your clients.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Office 365
    Helpdesk
    Hardware Troubleshooting
    Email Support
    Phone Support
    Tech & IT
    Online Chat Support
    Technical Support
  • $50 hourly

    • 5.0/5
    • (110 jobs)
    Experienced Hardware Modeling Engineer with a strong background in the computer hardware/software industry. Skilled in High-Level Synthesis, VHDL, C++, SystemC, and TLM. Having high passion of wide-range understanding complex systems/solutions from the very high level of OSes and software applications down to the very low level of IC design.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    C++
    Cache Management
    C
    ARM Microcontroller
    Embedded System
    Assembly Language
    X86 Assembly Language
    SystemVerilog
    CPU Design
    Verilog
    Computer Engineering
    Computer Hardware Design
    Computer Assembly
  • $130 hourly

    • 5.0/5
    • (3 jobs)
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Cloud Computing
  • $50 hourly

    • 4.8/5
    • (71 jobs)
    Hi, I'm a very experienced hardware design engineer with 12+ years of experience in Electronics Design. I have an expertise knowledge on follwoing fileds: - SCH/PCB designs - EMC consultancy - SCH/PCB designs review - EMC review - Board Bringups, testing and debugging - High-speed Electronic Design - Analog-Mixed Signal and RF Designs
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Internet of Things Solutions Design
    RF Design
    Microcontroller Design
    Hardware Troubleshooting
    Multilayer PCB
    Circuit Design
    Digital Electronics
    PCB Design
    OrCAD
    Altium Designer
    CAD
  • $58 hourly

    • 4.1/5
    • (24 jobs)
    "I have known Jaco Louw of Impact IT for over a 15 year period. Jaco initially worked for me in IT support at Discovery and, due to his IT acumen, soon took over the running of the IT division for the Discovery Coastal regions. Jaco and I started our own ventures and if I have an IT requirement, Impact IT is who I recommend. Jaco goes out of his way to deliver the best service at the best price, always with a humble attitude which makes delivering turnkey projects so much more stress-free. He has exceptional leadership skills and a high level of integrity which is pivotal when dealing with clients. I would not hesitate to recommend Jaco and his company for IT solutions and project management. " Sara Kew Hire a resource with the following proven values; - Excellent Service - Integrity - Value - Trustworthy - Detailed - Passionate - Ethical I have been involved in the IT industry for over 25 years, in various positions, from Student Engineer to Regional IT & Facilities Manager for one of the biggest Corporate Financial Services companies in South Africa, supporting IT & Facilities over 350 staff in 3 regional and satellite offices; My responsibilities included: - All IT Support across all regional offices within an 85% SLA - All IT Infrastructure and ensuring 99.9% Uptime across all regions - All Facilities across all regions including Data Centres, Power and UPS's - Customer Service and Business liaison - Staff Management, Coaching & Leadership I received a leadership award in 2005 for outstanding leadership and service capabilities. I started my own IT business in 2007 and migrated it to a full MSP in 2012. I'm part of a Boutique IT team that recently moved into the International market and assisted international IT companies and MSP's in moving to a 24/7 support environment by outsourcing their "After Hours Support, Security and Project" work to us. I regard myself as a Professional Senior IT Systems Administrator specializing in Microsoft Infrastructure as an Expert who comprehends most disciplines within the IT industry. I'm able to use this knowledge with an urgent sense of service delivery and leadership with an acute business acumen. Currently, I'm busy with an International Microsoft, Cloud (AWS and Azure) as well as Security Expert certifications. I have attached some testimonials as reference. "Jaco took over our IT infrastructure in November 2015 and assessed our network that was not stable to guarantee 98% uptime. He recommended and implemented upgrades to accommodate our future expansions and plans. Our network is now more stable and reliable than ever before, with no downtime and options to expand easily. His service and IT knowledge is very good, and with the remote administration on the server and desktops, we save time and have instant response if needed. We are planning a long-term partnership with Jaco who has a personal interest in our business. " Henk van der Watt (Pr Tech Eng), Associate - NWE Engineering "Jaco has been our trusted IT provider with a long-standing relationship to our various operation centers through South Africa with reachable and quick support under our international pressures. He has proven a valued partner in terms of our project implementations and advice." Rishen Mahabeer – VFS Global "Trustworthy, excellent" Adriaan van der Merwe – Tim du Toit Attorneys "You get 24/7 assistance as well as complete ongoing analysis on the latest malware and programs to best suit your company. The personal and accurate service designed specifically for your company needs leaves such an impact that you wonder how you ever worked without him before." Elanza le Roux - Lingro Trading "Jaco Louw has been maintaining and servicing our IT for the last 5 years. Most of the work is done remotely. We have had no major problems since we started working with Jaco. According to reports drawn, we have been virus-free, due to work being done at the backend. Jaco is willing to assist with any additional issues and always readily available to handle support. " Deidre Lombaard - Kovacs Investments "Jaco is a very detail-orientated man, and I have the pleasure of working with him. He has a passion for his business and his staff. His business and work ethics are strong points that contribute positively to the growth of his Companies. Jaco is definitely worth contacting and doing business with." Lana de Brugge - Marketing Manager - Aluman Cape I Sincerely look forward to hearing from you on how I can assist in achieving your business goals by unlocking additional opportunities and adding value. Regards Jaco Louw Cape Town South Africa
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Microsoft Hyper-V Server
    Information Technology Operations
    IT Service Management
    Microsoft Certified Information Technology Professional
    Amazon ECS
    Microsoft Exchange Server
    Microsoft Server
    Technical Support
    Amazon EC2
    Microsoft Certified Professional
  • $18 hourly

    • 5.0/5
    • (5 jobs)
    I'm a System Technical Lead with a lot of experience as a Service Desk agent, working on the ticketing system (Freshservice and Jira), JAMF, Azure, Microsoft exchange, etc.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Microsoft Windows PowerShell
    Adobe Inc.
    IT Procurement
    Automation
    Microsoft Endpoint Manager
    Directory
    Azure App Service
    ITIL
    JAMF
    Office 365
    Administrate
    Troubleshooting
    Freshdesk
    Single Sign-On
    IT Asset Management
    Active Directory Federation Services
    Computer Network
  • $40 hourly

    • 5.0/5
    • (28 jobs)
    ### Hardware and PCB Design Expertise My core competencies lie in hardware engineering and PCB design. I have extensive experience working with a range of microcontrollers and embedded systems, specializing in creating efficient, reliable circuits for a variety of applications. ### PCB Design and Layout I excel in designing printed circuit boards (PCBs), from simple single-layer designs to complex multi-layer boards. I use industry-standard tools like Altium Designer and KiCAD to create schematics and PCB layouts, ensuring optimal component placement and signal integrity. My skills include designing for manufacturability, ensuring that the boards are not only functional but also cost-effective to produce. ### Prototyping and Assembly I'm skilled in prototyping and PCB assembly, with expertise in both surface-mount (SMD) and through-hole (THT) soldering techniques. I create prototypes to test and refine designs, conducting rigorous hardware simulations to ensure reliability in real-world scenarios. My experience with CNC machining and 3D printing allows me to create custom enclosures and test fixtures for comprehensive hardware validation. ### Troubleshooting and Testing I have a strong background in troubleshooting and testing PCBs. I use a variety of diagnostic tools, such as oscilloscopes, logic analyzers, and multimeters, to identify and resolve hardware issues. My approach to testing is thorough, ensuring that each design meets industry standards for quality and reliability. ### Integration and Connectivity I specialize in integrating various hardware components into a cohesive system. This includes experience with a wide range of communication protocols like I2C, SPI, UART, and USB. I can design interfaces for wireless communication, leveraging Bluetooth, Wi-Fi, and other technologies to ensure seamless connectivity between devices. ### Collaboration and Project Management In addition to my technical skills, I have experience leading cross-functional teams and managing project timelines. I collaborate with software engineers, industrial designers, and other stakeholders to ensure that hardware designs align with project goals and deliverables. My focus on clear communication and attention to detail helps drive successful outcomes for hardware and PCB design projects.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    pandas
    Eagle
    Data Analysis
    Altium Designer
    PCB Design
    Hardware Troubleshooting
    Autodesk AutoCAD
  • $13 hourly

    • 5.0/5
    • (145 jobs)
    An IT Technician/IT Remote Support Technician who has a can-do attitude and takes pride in providing great customer service. Can do: - Take support requests from our clients via telephone and chat. - Diagnose and resolve technical, hardware and software, issues. (Windows & Mac OS) - Helps customers with internet connectivity issues no WiFi/LAN connection, intermittent connection through a phone. - Diagnose and resolve computer problems through phone or remote connection by using LMI (LogMeIn Rescue), TeamViewer, GoToAssist, etc.. - Use diagnostic utilities to help with troubleshooting. - Provide and process information in response to inquiries, concerns, and requests - Access software updates, drivers, knowledge bases, forums, and FAQs on the internet to assist in problem-solving. Open to learning new things. Accomplishments: - TESDA NCII National Certificate in Hardware Servicing. - MCP - Microsoft Certified Professional. - MTA - Microsoft Technology Associate: Windows Operating System Fundamentals.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Windows Administration
    Hardware Troubleshooting
    Network Administration
    PDF Conversion
    Desktop Support
    General Transcription
    Office 365
    Helpdesk
    Microsoft Outlook
    Incident Management
    Computer Maintenance
    Email Communication
    Customer Support
    Microsoft Windows
    Technical Support
    English
  • $35 hourly

    • 5.0/5
    • (87 jobs)
    GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Project Management
    Laravel
    Communications
    Java
    Angular
    PHP
    Administrative Support
    React
    Technical Support
    Zoom Video Conferencing
    Time Management
    Customer Support
    Tech & IT
  • $50 hourly

    • 4.9/5
    • (24 jobs)
    MSc. Network & Information Security | MBCS | CIPS | CEH | ITILv4F | AWS Certified Solutions Architect | MCSA | CCNA | MCTS - Microsoft Exchange Server | 3CX Advanced Certified
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Technical Support
    Managed Services
    AWS Systems Manager
    Cisco Certified Network Associate
    Linux System Administration
    Windows Administration
    Cloud Architecture
    Web Server
    3CX
    ITIL
    Network Planning
    PfSense
    Business with 1-9 Employees
    Office 365
  • $100 hourly

    • 5.0/5
    • (25 jobs)
    I am Certified Microsoft Cetified: Azure Security Engineer AZ-500, AWS Solution Architect Professional, JAMF 100, JAMF 200 Certified Tech, CCNA, CCNP, VMware VCP, Datto Certified Deployment Specialist (DCDS) and working as Architect and Senior Server and Network Administrator for small to large organizations over 13+ years. Technology Worked :- Active directory Server 2003, 2008, 2012, 2016, 2019 Deployment, Migration, Troubleshooting and daily maintenance.(Includes every Role and features) Exchange Server 2003, 2007, 2010, 2013, Office 365 Deployment, Migration, Troubleshooting and maintenance. Firewall (Cisco ASA, Firepower, Fortigate, Sonicwall) Configuration, Patch management, troubleshooting, creating custom policies and maintenance. VMware Vcenter, Xenserver, KVM, Vitualbox, VMware workstation, any client installed or bare metal hypervisor configuration, network management, migration from one platform to another. Lync Server deployment and configuration for unified communication. Cisco Routers Switches configuration, management, troubleshooting and custom policy creation and network planning. SCCM (system center configuration manager) configuration, troubleshooting for DP, Primary Site server, Secondary site server and Central Administration Site. Linux (any distribution) configuration, management, troubleshooting and management and deployment of any open source tool with all dependencies. Windows Desktop (any OS) configuration, management, troubleshooting. Scripting expertise on BASH Powershell Expect Python DevOPS experience of over 6+ years on multiple projects which include technologies like Docker Ansible Chef Jenkins etc. Cloud Expertise of over 9+ Years on AWS and Azure.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Terraform
    JAMF
    Windows Administration
    Mac OS X Administration
    VMware Administration
    Bash Programming
    Mobile Device Management
    Linux System Administration
    Bash
    Business with 1000+ Employees
    Microsoft Windows PowerShell
    Microsoft Azure
    System Administration
    Windows Server
    Amazon Web Services
  • $30 hourly

    • 4.5/5
    • (34 jobs)
    "Excellent and professional. Completed work in timely fashion and very responsive. Will work with again." - Matthew Chang "Timothy does great work. Is very neat and organized. Follows instructions well. Plan to utilize him in the future." - Barbara Collins " Tim did a great job on this project for me. If I have more work, I will definitely contact him in the future." - Barbara Collins I've been in the IT industry since 2007. I am a passionate IT professional with more than 15 years of experience in providing customer and technical support to different Fortune 500 US-based companies like AT&T, Microsoft, Comcast, DELL, HP, Coca-cola and lot more. I've also worked as a Senior Remote Desktop support for several MSP in the US, Canada and Australia that provides technical and helpdesk support for both MAC and Windows in a consumer and business environment. I have a huge variety of MSP tools that I've used and managed before. In addition, I have an impressive background in providing Technical and Helpdesk support via email, phone and remote control I have used the following helpdesk tools: Ticketing system: - ServiceNow - ConnectWise - Syncro/Repairshopr - Zoho Desk - AutoTask - SherpaDesk RMM: - Datto RMM - Solarwinds RMM - Kaseya VSA - Pulseway - NinjaRMM Remote Control software: - LogMeIn - ScreenConnect - BOMGAR - TeamViewer - Zoho Assist - Splashtop Knowledge Management System: - IT Glue - Zoho KB - Confluence File Sharing: - Egnyte - Sharepoint - Google Drive / Drive Filestream VoIP System: - RingCentral - 3CX - Jive (GoToConnect) Backup Solutions: - DATTO - Box / Dropbox - OneDrive - Acronis - Spanning - ShadowProtect - Veeam - BackupExec My troubleshooting skills are but not limited to: - Gsuite administration / Migration - O365 administration / Migration - Azure administration - VM administration - Online/Cloud Backup Management - Image Backup - Synology NAS backups administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - make sure that antivirus threat definitions are up to date - PC Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibilty troubleshooting - File or folder permission management - Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall management - VPN Setup and management - Windows Management and Troubleshooting - creating "How-to" documents and KB articles (with screenshots) - Quickbooks setup and troubleshooting (single and multi-user setup) - ad-hoc tasks I'm looking forward to working with your company
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Tech & IT
    Technical Support
    Hardware Troubleshooting
    Microsoft Office
    LogMeIn Rescue
    Managed Services
    Helpdesk
    Remote IT Management
    Windows Administration
    Microsoft Active Directory
  • $190 hourly

    • 4.9/5
    • (495 jobs)
    Based on my 30 years of experience in the field of IT, i am able to complete complex tasks of high difficulty. Working in international corporations allowed me to have a practice with productive and expensive systems. Contracts in the banking sector has taught confidentiality and responsibility and the importance of trust. My main qualification is in system administration. From the direct assembly of the server to the configuration of the operating system. Therefore i have expert knowledge of operation systems Windows\UNIX. Server OS: Microsoft Windows server, RedHat, Ubuntu, CentOS, PopOS, Debian, other Linux.. Cloud: Amazon Web Services AWS, Google cloud GCP, Oracle cloud, Microsoft Azure, IBM cloud.. Hosters: Digital Ocean, Hetzner.. Virtualization: Hyper-V, VMWare, VirtualBox, KVM, Proxmox.. Emergency problem resolving. Web, VPN, VPS, Cloud, Virtualization. Hardware troubleshoting and repair. Security networking. Infrastructure protection. BIOS\FW recovering, updating.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Postfix SMTP Server
    Microsoft Hyper-V Server
    System Configuration
    Virtualization
    Amazon EC2
    Data Recovery
    Disaster Recovery
    Virtual Private Server
    Hardware Troubleshooting
    Linux System Administration
    System Administration
    Server Virtualization
    Windows Server
  • $60 hourly

    • 5.0/5
    • (46 jobs)
    Cloud Platforms: AWS, GCP and Azure. Services: EKS, GKE, ECS, ALB, ELB, WAF, DNS, CI/CD, Configuration Management, Automation and Scripting, Version Control System, Infrastructure as Code, Containerisation and Orchestration, Monitoring and Logging, Infrastructure Security. Experienced in: Kubernetes, Dockers, Linux, Windows, Nginx, apache, tomcat, IIS, Git, GitHub, Gitlab CI, Jenkins, ArgoCD, ELK, Splunk, Prometheus, Grafana, Zabbix, Clear understanding of Protocols: HTTP(S), SSL/TLS, SSH, DNS, S(FTP)
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Email Deliverability
    DHCP
    DNS
    Office 365
    GPO
    Microsoft Azure
    Microsoft Exchange Server
    Windows Server
    Server
    SSL
    Virtual Desktop Infrastructure
    VMware Administration
    Citrix
    Microsoft Active Directory
  • $40 hourly

    • 4.6/5
    • (264 jobs)
    ✅Circuit Design ✅ PCB design ✅ Microcontroller Programming ✅ Circuit Simulation ⭐⭐⭐⭐EXPERTISE⭐⭐⭐⭐ ✅Circuit Designing ✅Schematics Capture and PCB design using ALTIUM, ORCAD, KiCAD, EAGLE ✅PCB Design upto 10 layers with SMT+THT ✅GERBER, BOM, Pick and Place Files generation ✅Circuit Simulation and Analysis in ❇️LTSpice (Transient analysis, AC Sweep, DC Sweep, Frequency Response, Bode Plot, FFT, Temperature and Parameter Sweep, DC op point analysis) ❇️PROTEUS ❇️Multisim ❇️Keysight ADS ❇️TI Filter Pro ❇️ LTSpice ❇️CST Microwave ❇️Ansys HFSS ✅Microcontroller Programming Source and HEX Code ❇️PIC10F222 ❇️PIC12F675 ❇️PIC12F629 ❇️PIC16F84 ❇️PIC16F628 ❇️PIC16F676 ❇️PIC18F4550 ❇️ATMEGA32 ❇️ATMEGA64 ❇️AT89C2051 ❇️AT89C51 ❇️Arduino UNO ✅Product Development. PCB Fabrication PCB Assembly ⭐⭐⭐⭐SPECIFICS ⭐⭐⭐⭐ ✅Analog Circuit ✅Digital Circuits ✅Audio Circuits ✅Microwave/RF ✅Power Electronics ✅Embedded, Printed Circuit Boards, , PCB layout, ⭐⭐DISCRETE SEMICONDUCTOR DEVICES⭐⭐ Diodes, TVSD, MOSFET, IGBT, TRIACs, SCR, OPAMPs, BJT NPN/PNP and FET Transistors, Digital ICs, Counter, Timer, Latch, Frequency Divider, 7 Segment Display driver, LED driver, Serial Clock and calendar RTC DS1307 interface with memory management 24LC08 serial EEPROM ⭐⭐ AUDIO PROJECTS⭐⭐ ✅Audio Amplifier, ✅Hearing Aid loop amplifier, ✅Boomer speaker driver, ✅Power amplifier, Class A, Class B, Class AB, Class C amplifier, ✅Push Pull amplifier, ✅Electret Microphone amplifier, ✅LR phone jacks, ✅Mono stereo circuits, ✅Programmable gain, ✅Audio recording, ✅TDA7297, LM358, LM4950, Integrated Circuits based amplifier design ✅Class D power amplifier design using Texas Instruments TAS5613A, ✅MEMS microphone based acoustic direction finder, ✅ECC88 Tube amplifier, ✅Stereo/Mono amplifier, ✅Sallen Key Filter, Active Filter, ✅Tone Control Circuits ✅Active Crossover Network Design for Audio Amplifier ✅Passive Filter, ⭐⭐ ANALOG CIRCUITS PROJECTS⭐⭐ ✅EEG Circuit, ECG Circuit, ✅Instrumentation Amplifier, ✅Differential amplifier, ✅Human Proximity Sensor Design ✅Metal Detector ✅ICL-7107 display IC based voltage and current meter ✅Signal Conditioning Circuit Design ✅OPAMP Comparator Circuit for feedback control, analog voltage monitor ⭐⭐POWER ELECTRONICS PROJECTS⭐⭐ ✅Linear and Switching Voltage Regulators and Converter Circuit Design ✅Power Management IC based designs ✅Under voltage, Over voltage, transient, FET ringing, overshoot, reverse polarity protection circuits ✅Super Capacitors Chargers ✅Charge Management ✅Lithium Ion Battery Chargers ✅Automatic Voltage Stabilizer ✅SSR and Relays Circuits ✅ Inrush current protector circuit design ✅Transformerless Power supply design ✅Digital Voltmeter design ✅DC to DC buck boost converter design ✅AC-DC Converters, ✅High Power High Brightness LED lights control circuit design ✅Laser Diode driver design ⭐⭐RF/MICROWAVE PROJECTS⭐⭐ ✅Antenna Design in ANSYS HFSS, ✅RF Circuit Design and Simulation in Keysight ADS Software ✅Cree Wolfspeed CG2H40010F HEMT based X band power amplifier design at 8250MHz @ 10W based on microstrip technology , ✅Filter design ✅Directional Coupler design ✅Interfacing Bluetooth 4.0 with PIC16F676 microcontroller for wireless data transfer of android mobile GPS Coordinates ⭐⭐SENSOR ELECTRONICS PROJECTS⭐⭐ ✅Temperature PT-100, RTD, K type and T-Type thermocouple ✅LM35 temperature sensor ✅Humidity SHT-75 ✅Proximity ✅IR ✅Pressure ✅Sensor Array ✅Sensor Interface ✅Experience with sensor calibration. ✅DS18B20 based Temperature control unit with relay output to FAN and HEATER ⭐⭐MOBILE APPS⭐⭐ ✅Android and i-phone mobile application development ⭐⭐WRITING⭐⭐ ✅Technical Writing, Article, SEO, Blog, Academic writing, Assignments, Solutions, Mathematics, Physics, Literature review, programming, algebra 🔥🔥CUSTOMER SATISFACTION 🔥🔥 PLEASE FEEL FREE TO ASK ANY QUESTIONS YOU HAVE 💲💲VERY REASONABLE HOURLY RATE 💲💲 🕘🕘AVAILABLE AT YOUR SERVICE ANYTIME🕘🕘 THANK YOU AND BEST REGARDS 😊😊😊😊 MUHAMMAD FAIZAN KHALID E-TECH SOLUTIONS
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Proteus Design Suite
    PCB Design
    Analog Audio
    Electronic Design
    Microcontroller Programming
    Altium Designer
    Electrical Engineering
    Analog Electronics
    Electronic Circuit Design
    Printed Circuit Board
    Power Electronics
    RF Microwave Design
    Digital Electronics
    Circuit Diagram
    Design Simulation
    Circuit Design
    Analog Circuit
    Schematic
  • $12 hourly

    • 5.0/5
    • (18 jobs)
    Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Ticketing System
    Remote Management Software
    IT Support
    Storage Area Network
    Customer Service
    Firewall
    3CX
    IT Management
    Microsoft Active Directory
    Google Workspace Administration
    WiFi
    Office 365
    Server Virtualization
    VPN
    Network Administration
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Information Technology Strategy
    IT Service Management
    Ticketing System
    Computer Skills
    Phone Support
    Mac OS X Administration
    ServiceNow
    Online Chat Support
    Windows Administration
    Computer Network
    Customer Support
    Helpdesk
    Customer Service
    IT Support
    Technical Support
  • $20 hourly

    • 4.0/5
    • (68 jobs)
    I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.
    vsuc_fltilesrefresh_TrophyIcon Hardware Engineering
    Microsoft Outlook Development
    Software Maintenance
    ClickFunnels
    Virtual Machine
    3CX
    Computer Network
    Office 365
    Hardware Troubleshooting
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