Hire the Best Central Reservation Systems Specialists

I have two years of experience as a Ticketing Specialist (Vending Team), where I was responsible for monitoring the progress of customer orders from placement to fulfillment. My role included verifying the legitimacy of customer orders and identifying potential fraudulent transactions using internal fraud detection tools. I coordinated with warehouse teams to obtain shipment updates and tracking information, as well as inspected returned items to determine whether they met the required conditions for processing. This role strengthened my analytical skills, attention to detail, and ability to manage multiple tasks efficiently. I also have two years of experience as a Client Support Specialist in a Property Management After-Hours campaign, where I primarily handled maintenance-related concerns. I communicated daily with international clients, tenants, property owners, and vendors through inbound and outbound calls. My responsibilities included dispatching vendors, coordinating maintenance requests, following up on work orders, processing invoices, and handling non-voice administrative tasks. In addition, I supported leasing inquiries and HOA-related concerns while ensuring timely and professional customer service. Throughout my tenure, I became proficient in using industry-standard tools such as RingCentral, Honeybadger, Propertyware, AppFolio, ShowingHero, and PropertyWizard. I was also responsible for preparing, organizing, and submitting reports, as well as responding to urgent client requests with accuracy and efficiency. In November 2022, I was promoted to Senior Client Support Specialist in recognition of my performance and leadership abilities. In this role, I mentored and trained new team members, provided guidance on daily operations, and helped maintain the quality of service within the team. Additionally, I have five months of experience in a Cold Calling campaign, where I contacted foreign expatriates to introduce our firm's services. I professionally presented our offerings, generated interest, and sent company brochures and other relevant information via email to prospective clients. These experiences have helped me develop strong customer service, communication, problem-solving, leadership, and organizational skills, allowing me to thrive in fast-paced, customer-focused environments.

I provide bilingual client service support with 18 years of experience in banking, financial services, and hospitality. My expertise encompasses complex transaction processing, SLA monitoring, and high-risk case review, ensuring operational accuracy in diverse environments. I possess strong analytical skills and excel in communicating effectively in both English and conversational Spanish. My background includes roles as a Bilingual Business Analyst and Client Support Specialist, where I successfully managed client needs and escalations. I am adept at developing strategies that enhance customer satisfaction and streamline processes. If you need a professional who can deliver high-quality support and clear communication in a bilingual setting, let's discuss how I can contribute to your project.

Hello there! Are you seeking a reliable Virtual Assistant with hands-on experience in Short-Term Rental (STR) management, customer service, and bookkeeping? Look no further! With over 10 years of experience in customer service and leadership roles, coupled with nearly 2 years managing STR operations, I excel in providing efficient, detail-oriented support across multiple channels and platforms. Here’s how I can add value to your team: 📞 Customer Service & STR Manager: I specialize in delivering exceptional service to guests and clients, resolving issues promptly, and ensuring smooth operations for short-term rental properties. From coordinating bookings to handling guest inquiries, I ensure every interaction leaves a positive impression. 💬 Multi-channel Support: Experienced in managing customer communications across phone, email, and live chat, I maintain consistent and professional engagement in dynamic support environments. 📧 Email & Communication Management: Crafting clear, concise, and professional messages is second nature. I prioritize prompt responses and proactive updates to keep clients and guests informed. 🖼️ Bookkeeping & QuickBooks Support: With three years of experience, I provide assistance in QuickBooks, managing A/R, A/P, reconciliations, and resolving discrepancies efficiently. 🏡 STR Operations & Dispatching: Skilled in coordinating property maintenance, vendor and technician dispatch, and handling out-of-warranty issues. I ensure smooth day-to-day operations and high guest satisfaction. Let’s collaborate to streamline your STR operations, enhance customer support, and manage bookkeeping processes efficiently! I’d love to discuss how I can contribute to your team’s success. Warm regards, Mary Jane Sierra

Dedicated and results-driven property manager with a passion for delivering exceptional support and ensuring the smooth operation of short-term rental properties. I specialize in guest communication, property management, booking coordination, and day-to-day operational support, helping hosts provide outstanding guest experiences while maximizing efficiency. With strong organizational skills, exceptional attention to detail, and the ability to manage multiple tasks in fast-paced environments, I consistently deliver reliable, high-quality results. I take pride in my professionalism, proactive communication, problem-solving abilities, and commitment to exceeding expectations. My goal is to help hosts and property managers streamline their operations, increase guest satisfaction, and achieve long-term success. MY SPECIALIZATIONS: •Guest Communication: Deliver exceptional, proactive, and personalized communication to ensure every guest enjoys a seamless, comfortable, and five-star experience. •CCTV Monitoring & Review: Proactively monitor security footage to maintain property safety, identify potential issues, and respond promptly to incidents. •File Claims & Dispute Reviews: Submit and manage claims while professionally disputing unfair reviews to maintain your property's standing. •Scheduling and Coordination: Organize and oversee cleaners and contractors to maintain property standards. •Order STR Supplies: Ensure properties are well-stocked with essential supplies. •Filing Transient Occupancy Taxes: Manage tax filings accurately and timely. •Guest Reviews: Provide honest and insightful feedback on guests. •Virtual Turnover Inspections: Conduct virtual inspections of turnover pictures to ensure property readiness. •Listing Creation and Optimization: Create, integrate, and optimize listings on Airbnb, VRBO, and Booking(dot)com for maximum visibility. •Automated Messaging: Develop and implement automated messages for streamlined communication. •Basic Bookkeeping: Manage basic financial records to keep accounts in order. PROFICIENCIES: •Microsoft Word •Microsoft Excel •Gmail •Outlook •Dropbox •Google Drive •Slack •Pumble •Airbnb •VRBO •Booking(dot)com •Rankbreeze •Airdna •Monday(dot)com •Ooma Office •Spokephone •Ring Central •Turno •Hospitable •Hostaway •IGMS •Enso connect •ClickUp •Mirage ID •Zoho •Asana •Remote Lock •Quickbooks Online.

SUMMARY OF QUALIFICATIONS * With 6 years' experience working in a travel agency. * Experienced in handling domestic and international group tours. * Knowledgeable on the following GDS systems: ABACUS and AMADEUS * Experienced in ticket issuance (domestic and international) * Experienced in handling tour packages (domestic and international) * Computer Literate especially on Microsoft applications (Word, Excel, Power point) * Good customer relations * On the job training at Cebu Parklane International hotel I am seeking a company where I can continue to learn, as well as impart my knowledge and contribute to success. I want to build my career by using my capabilities, expanding my knowledge, and growing in the profession.

🏆 100% Job Success | Upwork Plus | 10+ Yrs STR Experience | Airbnb Superhost Support | Hospitable & PriceLabs Pro 🚀| Direct Booking Website Overview: I am a multi-talented professional with a comprehensive skill set that covers all aspects of short-term rental (STR) and Airbnb management. As a seasoned Guesty Property Management System (PMS) expert, I excel in streamlining operations, maximizing revenue, and ensuring top-notch guest experiences. My abilities extend beyond property management—I'm also a creative SuperHost Listing Content Creator and a dedicated 24x7 Customer Support Specialist. With me, you get the complete package to elevate your short-term rental business. I am dedicated to securing a long-term position where I can not only exhibit exceptional job performance and work values but also leverage my extensive skills and experience in Airbnb management, customer service, and effective team collaboration to drive success and growth for the organization. PLUS 🔥 Limited-Time Offer: My Business Partner Yuvraj Chavan & I Will Build You a Direct Booking Website (SEO-Optimized) — You Make $6K–$8K Before We Charge! Use Code “JUVYA5” for 5% Off Education: Bachelor of Science in Computer Engineering Experience: Short Term Rental Management ⭐Managed a diverse portfolio of accounts using Property Management Systems (PMS) and channel manager tools, including Guesty For Hosts, Guesty For Pro, Hostfully, Smoobu, Hospitable, and Fantastic Stay. ⭐Successfully created and managed over 100 listings across multiple booking platforms such as Airbnb, Booking.com, VRBO, and others. ⭐Utilized advanced revenue management techniques, including Pricelabs and dynamic pricing software, to optimize property earnings. ⭐Maintained consistently high 5-star ratings and achieved Superhost status for all managed properties. ⭐Led local marketing and sales efforts, resulting in increased bookings and revenue. Proactively identified and resolved issues, providing guests with a seamless and enjoyable stay. ⭐Actively engaged with guest reviews, responding promptly and professionally. ⭐Coordinated and scheduled cleaning services and addressed maintenance-related concerns. ⭐Performed data entry and conducted web research tasks to support property management operations. ⭐Leveraged creative writing skills to craft compelling property descriptions and communication with guests. Skills: ⭐Expertise in Airbnb management, encompassing account setup, listing creation, revenue optimization, and outstanding customer service. ⭐Proficient in various Property Management Systems (PMS) and channel manager tools, including Guesty For Hosts, Guesty For Pro, Fantastic Stay, Smoobu, Hostfully, and Hospitable. ⭐Experienced in dynamic pricing strategies using Pricelabs to maximize property earnings while remaining competitive. ⭐Exceptional communication skills, both written and verbal, with a strong focus on providing top-notch customer experiences. ⭐Committed to maintaining high-quality standards and continually seeking process improvements. ⭐Proven ability to collaborate effectively within a team environment. ⭐Demonstrated exceptional job performance and a dedication to upholding company values. SuperHost-Level Listing Content Creation: ⭐Crafted compelling property descriptions, designed eye-catching visuals, and maintained high-quality content for Airbnb listings. ⭐Employed data-driven insights to continuously enhance listing content, leading to [X%] higher booking conversions. 24x7 Customer Support Excellence: ⭐Provided round-the-clock customer support, responding to guest inquiries, requests, and emergencies promptly and professionally. ⭐Achieved a 100% response rate and garnered positive reviews for outstanding service. ⭐Elevating Guest Messaging: AI-Powered Precision or 24/7 Human Support—Your Choice.