Hire the Best VIA Information Systems Specialists

You don’t need basic IT support. You need someone who understands how business infrastructure actually works. I’m a Systems Analyst with over 10 years of experience operating inside a multi-client MSP environment, managing Microsoft 365 tenants, Exchange Online, Entra ID (Azure AD), and Windows infrastructures across multiple organizations simultaneously. I specialize in: • Microsoft 365 administration (multi-tenant environments) • Exchange Online mail flow troubleshooting (NDRs, SMTP relay, forwarding restrictions) • Conditional Access, MFA, and security hardening • Azure AD / Entra ID account lifecycle management • PowerShell automation • Windows 10/11 endpoint management via RMM • VPN & firewall troubleshooting (SonicWall) • Active Directory & hybrid environments I have supported 10+ client environments at the same time while maintaining SLA-driven performance and executive-level communication. If you’re running an MSP, managing multiple tenants, or struggling with complex Microsoft 365 issues, I can step in and stabilize your environment quickly. I don’t just close tickets, I solve root causes.

IT Expert with 8+ years of experience in Managing Windows and Linux-based server infrastructures, Network security and administration, and software solutions. Here are some major services on which I am working: ☑️- Server Administration : ✔️ Windows server : Intune , ADDC, DNS, DHCP, WSUS, Group Policy Management, RDP Server, WDS Server, IIS Server, MS Exchange Server, MS SharePoint, MS Office 365, MS One Drive, MS Teams, File Server (NAS & SAN) , FTP, NTP and many more ✔️ Linux Server : SAMBA ADDC LDAP, SAMBA File Server, DNS, DHCP, Mail Servers (Zimbra, PMTA, Send grid, Squirrel mail, Roundcube). Web Servers (Tomcat, apache, nginx, light speed), MySQL, MariaDB, Postgres, FTP, NTP, Ticketing tools (Manage engine, OS ticket, OTRS Ticket, Citrix XenApp, JIRA, Service now), Monitoring Tools ( Check_mk, Syslog, Nagios, Cacti, ELK Stack, Zabbix, PRTG), IDS Server ( OSSEC, WAZUH, SNORT, Suricata, BRO, Tripwire, Security Onion), DLP/Encryption/ Threat Prevention Server ( Symantec, Sophos, McAfee), Threat Intelligence server (MISP, Mitre, OpenCTI), The Hive with Cortex, ArcSight Server, Dialer Server ( VCdialer, go autodialer, ViciBox, Altitude Dialer), Virtaul Hypervisor ( VMware ESXi, Proxomox, Virtual Box, VMware Workstation), GenieACS TR-069 remote management server, Vulnerability Assessment Scanner Tools (OpenVAS, Nessus Professional, Wireshark, Comodo cWatch, Tripwire IP360) , SonarQube Code analysis Tool, NXfilter URL Filtering tool and Many More.. ☑️- Network Administration: Key Network Skills & Security Products Experience: o Firewall – Checkpoint, Cisco ASA, Palo Alto, Fortigate, Sophos, o Router & Switches : Cisco, Mikrotik, Ubiquiti, Netgear, Aruba o Intrusion Detection & prevention – Cisco, Checkpoint, Sophos o Switching: Vlan, Inter Vlan, Stp, Vtp, EtherChannel, Switch Port o Configuration and troubleshooting of routing protocols OSPF, RIP, EIGRP, BGP o Setup of security implementations (Filtering Tool ACL, route map, port security.) o Well versed in the operations, configuring, and troubleshooting of various issues in Checkpoint and Cisco, Mikrotik, Ubiquiti, Netgear & and Aruba Devices. o Checkpoint IPSec VPN Blade, Application & URL filtering Blade, IPS Blades, o Configuration & troubleshooting of IPSEC and S2S VPN ☑️- Information Security I help organizations stay compliant with all the important standards like PCI DSS, HIPPA, ISO 27001, GDPR, FISMA, and GLBA. In addition to these compliances, I also help companies with Information Security Assessments and Penetration and vulnerability Testing for identifying loopholes in their security infrastructure and BCP/DR consulting for building programs to stay ahead of future security incidents. ☑️- Cloud Solutions: I Help organizations to deploy their services on AWS, GCP, and Microsoft Azure cloud & Freshservices. Projects not for me: ✖Asking to hack/crack/access someone else accounts, systems, social media, etc

I help small-to-mid-sized businesses keep their Microsoft 365 environment secure, their staff unblocked, and their systems running with minimal downtime. I have delivered IT infrastructure and support to over 70 client organizations across banking, healthcare, education, fintech and NGO sectors including supporting network environments for 30,000 users. What I handle: ✅ Microsoft 365 administration (Exchange Online, Teams, security & compliance) ✅ Windows Server & Active Directory / Azure AD management ✅ MFA setup, user provisioning & access management ✅ Network setup, troubleshooting & remote help-desk support ✅ VoIP, CCTV & infrastructure consulting Why clients keep me on: ✔ Fast response times and clear communication ✔ Track record resolving critical issues under pressure (banking & healthcare environments) ✔ Currently completing Microsoft 365 Certified: Administrator Expert (MS-102). I enjoy solving problems that others cannot easily identify. Although my Upwork profile is still growing, my professional experience extends well beyond the platform. If you're looking for someone who communicates well, works independently, and takes ownership of technical issues from diagnosis to resolution, I'd be happy to help.

I am having more that 6 years of experience in IT Industry and Business administration. Here below are my Skillsets: - Windows server Administration Backup administration Network Administration and Monitoring 24*7 VOIP Administration (3cx) Cybersecurity and Disaster Recovery End User Helpdesk Support Remote RMM Tools for Infrastructure Management MCSA CCNA, CompTIA Security+ Technical support Customer Support

Top Rated IT Infrastructure & Security Engineer with 700+ hours on Upwork and a 100% Job Success Score. I keep phone systems, firewalls, and servers running for small businesses and MSPs — so your team stays connected, protected, and productive. What I do: ✔ IT Support & Helpdesk — remote troubleshooting, ticket handling (Tier 1–3), user onboarding/offboarding, printer and endpoint issues, and ongoing support contracts for businesses and MSPs ✔ 3CX VoIP — new deployments, V18→V20 migrations, SIP trunk configuration (Twilio, Broadvoice), IVR, queues, DID routing, integrations, and troubleshooting ✔ FortiGate firewalls — SSL-VPN setup for remote teams, firewall policies, split tunneling, secure remote access, and web filtering ✔ VMware virtualization — ESXi and vCenter administration, VM provisioning, migrations (P2V/V2V), performance troubleshooting, and host maintenance ✔ Backup & disaster recovery — Veeam configuration, backup health checks, and restore testing for VMware environments ✔ Infrastructure & Information Security — network segmentation (VLANs), firewall hardening, VPN security, access control, MFA rollout, patch management, and security best practices to protect your business data ✔ Microsoft 365 & Intune — tenant administration, Exchange Online, device enrollment, and MDM policies ✔ Networking — network design & deployments, troubleshooting, and network optimization ✔ Server administration — Windows Server, RHEL/Linux, Active Directory, and day-to-day IT support How I work: I follow ITIL-aligned practices — structured incident and change management, proper documentation, and root-cause fixes instead of quick patches. Fast response times, clear documentation after every job, and plain-English updates — no jargon, no disappearing mid-project. I've handled everything from single urgent fixes to long-term support contracts, and my clients keep coming back because things get done right the first time. Let's talk: Message me with your issue — I'll tell you honestly whether I can fix it, how long it will take, and what it will cost. No overselling, no surprises.

Hi I'm Abel! ✅ I am a Top-rated IT Helpdesk Support Specialist. I am a self-motivated professional that thrives on innovation, overcoming challenges, learning new skills, and encouraging growth in those around me. ✅ I am searching for a job that would make use of my skill set and work experience while providing room for growth. I have over 17 years of professional expertise in enterprise infrastructure services. ✅ I'm always on the lookout for ways to increase productivity and profit. When my clients win, I win. Let's chat about how I can level up your business. Summary of Qualifications: ✅ IT Graduate ✅ Excellent English verbal and written communication skills ✅ Delivering excellent customer service ✅ Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented users ✅ Troubleshoot and resolve a wide range of issues from application support, to complex server and infrastructure issues. ✅ Phone Support ✅ Chat Support ✅ Email Support ✅ Ticket Support Comprehensive understanding of: ✅Microsoft Windows and Mac Operating Systems ✅Apple IOS and Android experience ✅Ticketing System (ConnectWise, Jira, ServiceNow, Kaseya and BMS) ✅Zoho One CRM ✅Sentinel One, Kaseya VSA,Backup Radar,MSP360 ✅RMM and Monitoring tools (Acronis,Datto,Cisco Meraki,Auvik,Cel-Fi) ✅Remote Control Assistance(ConnestWise Automate, ScreenConnect & Control) ✅Windows Server ✅Microsoft 365 and Outlook Exchange (AppRiver/Zix) ✅Email Threat Protection(AppRiver,MxDefense,M365) ✅Active Directory ✅Group Policy ✅VMware ESXi, NAS, Buffalo ✅Managed switches/VLANs ✅Firewall & Network Management ✅Understanding and Working Knowledge of DNS Certifications: ✅ Google Foundations of Cybersecurity Certification ✅ Service Management with ITIL4 Certification ✅ ET15 Sophos Central Endpoint and Server - Engineer Certification ✅ IT GLUE Technician Certification ✅ IT GLUE Deployment Guide Certification ✅ ConnectWise Manage Technician/Engineer Certification ✅ ConnectWise Automate Technician/Engineer Certification ✅ ConnestWise Endpoints_and_Networks Certificate ✅ Cloud Tech Associate Advance Security ✅ Acronis CyberFit Tech Foundation ✅ Acronis Certification Cloud Tech Fundamentals ***The rate can be negotiated according to the needs of the company***