Hire the Best Kaizen Specialists
in the Philippines

I have seven years of history working in the BPO industry. Two years of experience as a Customer Service Agent (phones) and got promoted to a higher position. During that time, I've developed my skills on how to deal politely with irate customers. Treating them as a friend and build a connection while setting proper expectations is one of the most important for me as a customer service agent. When I got promoted as a Quality Analyst, I was able to share my knowledge in terms of proper handling and giving customer's satisfaction by conducting one on one coaching with my agents. Ive been working as a freelancer here in upwork for five years now. I've been an inbound email and chat support for an online supplement and health-related business for more than a year. Assisting customers by answering their queries about their fitness programs. Processing cancellation and refund of their monthly subscription, like for example if they have customized diet plan and other membership. I also assist customers with the tracking of their supplements orders and assist them with the returns and refunds as well. I create a reshipment if there were missing products. I also worked as an onboarding officer for an online Coaching Certification School. My task includes the onboarding of newly enrolled students via Zoom, answering their queries via email/chat, preparing their exams, follow up the submission of their exams, posting the results, and creating certificates. Same task with Anova Culinary company. I've been an email specialist under the order management team during the holiday season. We do tracking of orders, modify orders, and process refunds and replacements in Shopify as well. I also worked as a Customer Service Agent for a rental company. I processed the customer's orders and returned the Ski and Camping kit that the customer rented. Modifying and tracking orders, and processing refunds and returns are my basic tasks. I handled admin task, chat, email, inbound and outbound calls. I have experience with the following tool: Zendesk Freshdesk Gorgias Go HighLevel Laravel Shopify Gladly Shipstation Infusionsoft Calendly Slack Google Docs Google Sheets Google Calendar Notion Oscar BigCommerse Asana Stripe (for Invoicing) Workplace

Hi, I'm Arnold — an E-commerce & Social Commerce Operations Specialist with 10+ years of experience helping brands grow revenue across Shopee, Lazada, TikTok Shop, Amazon, and Shopify. I combine marketplace growth strategy, live commerce optimization, and fulfillment operations to turn online stores into predictable revenue channels. Recent results include: • 142% sales target achievement for health brand during peak campaigns • 50% MoM revenue growth for beauty brand through live commerce optimization • 603% increase in livestream impressions reaching 2.1M viewers • 10%+ conversion rate across multiple social commerce accounts • 3.4x GMV growth for a client in 9 months • 15,800% increase in organic traffic through SEO and listing optimization My background includes working with companies such as Intrepid Asia, Shopee, Grab, Etaily, and Edamama, giving me deep operational experience in both enterprise e-commerce and high-growth brands. What I Can Help You With Marketplace Growth • Shopee & Lazada store optimization • TikTok Shop strategy and live commerce operations • Amazon listing optimization and keyword research • Product listing SEO Revenue & Campaign Optimization • Campaign management • Ads optimization • GMV growth strategy • Conversion rate optimization Operations & Fulfillment • Inventory management • Warehouse operations • 3PL coordination • Order fulfillment systems Platforms & Tools Shopee Lazada TikTok Shop Amazon Seller Central Shopify Helium10 BigSeller Anchanto Unicommerce ClickUp Google Workspace If you're looking for someone who can grow your store while optimizing operations, feel free to send me a message. Let’s scale your e-commerce business.

🏆 VERIFIED CLICKUP POWER USER | CERTIFIED SIX SIGMA YELLOW BELT I'm Jerome, a results-driven Project Manager with 15+ years of experience transforming business operations across 7+ industries. Since 2017, I've worked exclusively remotely, mastering the art of leading distributed teams and delivering exceptional results through my passion for **Kaizen (continuous improvement)** and establishing **Single Sources of Truth (SSOT)**. ✅ MY EXPERTISE: • Project Management (Agile, Waterfall, Hybrid methodologies) • ClickUp implementation, customization, and optimization • Learning Management System (LMS) development and deployment • Business Process Improvement using Kaizen and Six Sigma principles • SSOT Implementation: Centralized documentation systems that eliminate confusion and drive efficiency • Remote team leadership and stakeholder management • Google Workspace administration and workflow automation 🎯 RECENT WINS: ✓ Led end-to-end LMS implementations for multiple clients ✓ Achieved ClickUp Verified Power User status with Advanced AI certification ✓ Earned Certified Six Sigma Yellow Belt (CSSYB) for process excellence ✓ Currently pursuing Google Project Management Professional Certificate 💼 INDUSTRIES I'VE SERVED: Business Consulting | IT Services | Telecoms | Manufacturing | Financial Services | Transportation & Logistics | Energy | Digital Media 🌟 WHY CHOOSE ME: • 8+ years of exclusive remote work experience with focus on continuous improvement • Proven track record with Canadian and international clients • Expert in creating Single Sources of Truth that keep teams aligned and productive • Strong English communication skills (C2 Proficient certified) • Cultural adaptability working across different time zones • Commitment to delivering projects on time and within budget I'm passionate about turning complex challenges into streamlined solutions through systematic process optimization. Whether you need a complete project overhaul or ongoing optimization support, I bring the expertise and dedication to make it happen. Ready to discuss your project? Let's chat about how I can help you achieve your goals!

Hello! I'm Avelyn Lucero Asuncion, an experienced Quality Assurance, Customer Service and Document Controller with a robust background in engineering and extensive skills in documentation. Throughout my career, I've honed my skills in equipment calibration, ISO standards compliance, and customer complaint resolution. With proficiency in Microsoft Office suite and a strong foundation in technical documentation, I am well-equipped to handle diverse virtual assistant tasks. Let's collaborate to streamline your administrative processes and enhance operational efficiency. 🛠️Technical Skills: With a Bachelor's degree in Electronics and Communication Engineering, I possess a solid foundation in technical skills such as equipment calibration, electronic and mechanical operations and calibration, Document Controller and proficiency in ISO standards including ISO 9001, ISO 14001, ISO 45001, IEC QC080000 and IATF 16949. 📝Document Controller Skills: With extensive experience in document lifecycle management, compliance, and cross-departmental collaboration, I bring a strong foundation as a Virtual Assistant. My expertise includes accurate record maintenance, version control, and coordinating document reviews, effectively supporting administrative tasks and operational workflows. I excel in detail-oriented organization, leveraging technology for remote document management efficiency, and am proactive in problem-solving to deliver high-quality results. 🌟Quality Assurance Skills: As a Quality Assurance professional with expertise in document control, audit, and process improvement, I bring a strong skill set to my role as a Virtual Assistant. My experience in meticulous documentation management and ensuring strict quality standards equips me with a keen eye for detail and the ability to maintain accurate records and reports. I excel in optimizing workflows and implementing efficient processes, translating seamlessly into managing administrative tasks and enhancing operational efficiency as a VA. With strong problem-solving skills and effective communication, I address client needs and ensure smooth project coordination in virtual environments. 📊Professional Journey: Throughout my career, I have held roles such as Quality Assurance Engineer, overseeing ISO Standards like the Quality Management System, focusing in controlling documents, managing customer complaints, and conducting equipment calibration and product reliability testing. I bring expertise in product inspections, documentation, and ensuring compliance with ISO standards. 🌐Global Exposure: I expanded my horizons internationally, contributing as an Office Staff at Viola Decor Contracting Co. W.L.L. and Saleh Aljubaili Management & Development of Properties in the Kingdom of Bahrain. Here, I specialized in documentation, customer assistance, and administrative operations, ensuring seamless processes and client satisfaction. 🌱Training and Development: Committed to continuous improvement, I have completed various training programs in quality management, auditing, and environmental health and safety (EHS), equipping me with advanced skills in root cause analysis, problem-solving, EHS and 6S management. 💼Proficiency in Tools: 📧 Email Management Platforms (Gmail, Outlook) 🗓️ Calendar Management Tools (Microsoft Outlook Calendar) 📞 Communication Tools (Zoom, Microsoft Teams, WeCom) 📑Compliance Documentation for Ensuring documents meet regulatory or organizational standards. 📝Documentation tools (Word, Google Docs) 📊 Data analysis tools (Excel) 🖥️Presentation Tools (Powerpoint) 📧Contact: Feel free to reach out to me at (+63) 9458601530 or via email at asuncionavy@gmail.com. ✨💼 As a dedicated Virtual Assistant, I'm enthusiastic about providing precise and efficient support for your administrative needs. With strong organizational skills and a proactive approach, I prioritize delivering top-notch results that drive your success. Let's collaborate to streamline your workload and achieve your business goals seamlessly.

I’m a versatile Filipina Virtual Assistant with 10+ years of experience supporting businesses through high-quality, detail-driven services. I also bring over 5 years of management experience as a former Department Head at Toyota Philippines, giving me a solid foundation in leadership, process optimization, and client relations. I specialize in helping B2B, e-commerce, and service-based businesses streamline their operations, generate qualified leads, and manage back-office tasks efficiently. 🔧 How I Can Help You: ✅ Operations & Logistics Support Order management Supply chain coordination Client account support Vendor communication Analytics and reporting Cross-functional team support ✅ B2B Lead Generation Outbound & inbound strategies Tools: Apollo.io, SalesQL, hunter.io, TLO ✅ E-commerce Management Platforms: Amazon, Shopify, eBay, Walmart, Poshmark, Mercari, AliExpress Product listing, inventory updates, customer service ✅ Social Media Management Facebook, Instagram, LinkedIn Content scheduling, inbox management ✅ Admin & Data Services Web research Data entry, scraping, mining, annotation Transcription Email handling 🛠 Tools I Use Daily: CRM & Outreach: ZohoCRM, Pipedrive, Lift CRM, e-CRM, Kixie Project Management: Asana, Trello, Monday Design & Editing: Canva, Adobe, Camtasia, Content Samurai Business Suites: Google Workspace, Microsoft Office, SAP My work is guided by three key principles: 🔹 Clear and positive communication 🔹 Total commitment to the client’s goals 🔹 Attention to detail in every step of the project If you're looking for reliable support to help grow your business, feel free to send me a message—I'd be happy to connect and discuss how I can help.

I am BUSINESS INTELLIGENCE and FINANCIAL ANALYST for 10 years now. I am working consistently with Data Analytics and PROCESS IMPROVEMENTS / Kaizen and had developed and improved numerous reporting tools for the efficiency and accuracy of the report. I seek to eliminate any type of waste in processing the report which could help my clients/stakeholder on their daily business strategy. Be one of my clients and I could guarantee you that I will provide the QUALITY output that you need. Below is the list but not limited to of what I could for you: Excel & Access Database  Simple-to-Complex formulas  Conditional Formatting  Pivot table/charts/slicer for dashboard and visualization  PowerQuery and PowerPivot  Data connections and relational databases  SQL scripting from different MS product (INNER/LEFT/RIGHT JOIN etc)  User Forms, button, dropdown and other features.  Task Automation using advance macro (vba) coding. PowerBI/PowerQuery/PowerPivot  Creating DAX measures and Data Modelling  Connecting data from hundreds of supported on-premises and cloud-based sources.  Creating interactive reports, graphs and visualization for your business. SharePoint/Sharepoint Workflow/Nintex/Data Flow/PowerApps  Creating online based form using Nintex, PowerApps, and MS Form  Creating workflow such as automatic notification, approval process etc. Others - Financial Modelling, Data Scrapping, Data Mining, Web Research, Admin Support, Virtual Assistance