Hire the Best AccountAbility Specialists
in the Philippines

Focusing on E-Commerce management, product listing, product research, AI generation (3 years of experience) Shopify, EBay and Vinted. More than 5 years of experience in Loan servicing and Quality analyst for 2 years in the same field. Transcriptionist for more than a year and 5 years of Data Entry and Lead Generation experience.

You have the vision. But when you are the one holding the team follow-ups, unfinished priorities, client work, hiring decisions, admin, and personal responsibilities, it can get hard to see what actually needs your attention first. That is where I can help. I work with founders, business owners, operators, creatives, and professionals who have a lot moving at once and need someone steady beside them to help sort through the noise, make clearer decisions, and follow through on what matters. My approach is calm, practical, and structured. I am not here to add more pressure to your plate. We look at what is currently feeling scattered, heavy, or unclear, then turn it into a realistic plan you can actually move on. At the same time, I have hands-on experience supporting business operations, organizing moving parts, building simple systems, and helping founders and teams keep priorities moving. So our work is not just reflective. It is practical, grounded, and focused on real follow-through. 𝗛𝗼𝘄 𝗜 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂: • Weekly 1:1 sessions to review progress, clear your backlog, and set priorities • Goal clarification and realistic action planning • Decision support when you feel stuck or pulled in too many directions • Simple execution boards and follow-through systems • Support with hiring clarity, onboarding plans, SOPs, and team operating rhythms 𝗪𝗵𝗮𝘁 𝘂𝘀𝘂𝗮𝗹𝗹𝘆 𝗰𝗵𝗮𝗻𝗴𝗲𝘀 𝘄𝗵𝗲𝗻 𝘄𝗲 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿: • You feel less mentally scattered • Your priorities become clearer • Your work becomes easier to organize and act on • You stop relying only on memory or urgency to move things forward • You build steadier momentum without unnecessary self-pressure If this sounds like the kind of support you need, send me a message and tell me what feels most scattered or heavy right now. We can start there.

I have 6 years of hands-on experience in executive support, operations, sales, and digital marketing. I’ve helped 40+ clients from the US, Canada, Australia, and Europe streamline their businesses, boost efficiency, and drive growth. From managing operations for agencies like Social On Fire (growing from 3 to 15 clients) to building agencies from scratch, I bring proven systems that deliver results. Clients often describe me as a “rockstar operations assistant” with a knack for “spotting inefficiencies and implementing solutions.” I’ve successfully helped 3 marketing agencies grow from 0 to 10+ retainer clients, without capital, and closed over $200,000 in deals since 2023. As one client put it, “Incredible sales and marketing experience… Best VA ever!” Another shared, “I found a great VA and I’m so excited to see how it helps me.” My services include: 💻 Operations Management 💻 Project Management 💻 Admin Assistance 💻 Lead Generation & Appointment Setting 💻 Sales Closing 💻 Social Media Management & Marketing 💻 Graphic Design & Video Editing 💻 Human Resources If you’re looking for: ✅ Proactiveness ✅ Fast turnaround ✅ Stellar communication ✅ Accountability ✅ Genuine care and passion Then you’ve found the real deal on this profile. Can’t wait to work with you! Abby 🌟

I help founders and growing businesses improve how work gets done by simplifying operations and building systems that scale. Most clients already have SOPs, tools, and documentation—but execution is still messy. Tasks fall through the cracks, ownership is unclear, and processes exist on paper but don’t work in practice. That’s where my approach is different. The Strategy: I don’t start with SOP documentation—I start by fixing the system.I take a top-down view of how work actually flows, identify constraints and decision bottlenecks, and redesign workflows so execution is clear and ownership is explicit. Once the process works in practice, I document it into lean, repeatable systems that reduce manual effort, improve accountability, and support long-term growth. What I specialize in: Business process improvement & workflow optimization Operations management for startups and small businesses Process mapping, gap analysis, and bottleneck identification SOP documentation and process standardization Systems building using tools like ClickUp, Airtable, and automation platforms OBM-style operational support for scaling teams My work emphasizes operational clarity and disciplined execution—without adding unnecessary layers. Best fit clients: Business owners scaling operations or teams Companies with undocumented or inconsistent processes Founders who feel busy, overwhelmed, or operationally stuck If you need someone who can see the whole system, improve it, and then document it properly, I can help. 📩 Send me a message and tell me where your operations feel stuck—I’ll help you identify what’s slowing things down and how to fix it.

OVERVIEW / BIO Executive Assistant and Operations Manager with 3+ years of experience helping executives and growing businesses across the US, UK, Australia, and Europe — saving clients 30+ hours weekly, creating 150+ SOPs, reducing errors by 95%, increasing team productivity by 35%+, and achieving 98% schedule accuracy with 100% team accountability. 🏆 KEY RESULTS I HAVE DELIVERED: ✅ 30+ hours saved weekly through scheduling, admin support, and AI automation ✅ 150+ SOPs created across departments with 95% reduction in errors and rework ✅ 35%+ increase in team productivity through process optimization ✅ 98% schedule accuracy and 95% on-time project and task delivery ✅ Trustpilot rating improved from single digits to 50%+ for an eCommerce brand ✅ 85%+ CSAT consistently achieved in customer service operations ✅ 100% team accountability with clear KPIs and performance reviews 💼 MY EXPERIENCE — WHAT I HAVE DONE: 🔹 eCommerce Customer Experience Transformation Led a customer experience transformation for a European pet apparel eCommerce brand — coached the support team, built QA scorecards and escalation workflows, and improved the Trustpilot rating from single digits to 50%+ with 85%+ CSAT. 🔹 eCommerce Customer Service and Operations Built customer service operations for a growing eCommerce business — SOP library, escalation playbooks, and KPI reporting that made support scalable and less dependent on management. 🔹 Cleaning Company Operations (UK and US) Managed daily operations for cleaning companies in the UK and US — cleaner scheduling, recruitment and onboarding, attendance tracking, and customer service that reduced no-shows and freed owners to focus on growth. 🔹 Healthcare Staffing and Caregiver Scheduling Ran staffing and scheduling operations for a US home care agency — matched caregivers to clients, covered last-minute shift changes, and tracked compliance, achieving 98% schedule accuracy and 95% caregiver reliability. 🔹 Operations Management and Team Leadership Served as Operations Manager for a distributed team across the US, UK, and Australia — defined roles and KPIs, ran 1:1s and performance reviews, and delivered 100% team accountability with a 35%+ productivity increase. 🔹 SOP and Process Documentation Program Designed a company-wide SOP and documentation program — 150+ step-by-step SOPs, a centralized library with version control, and training guides that cut errors by 95% and saved 40% of time. 🔹 Executive Assistant and Executive Support Supported a busy executive managing multiple businesses — complex calendars across time zones, high-volume inbox, travel, and vendor coordination with zero missed appointments. 🔹 Office Coordination and Administrative Operations Coordinated office and administrative operations for a growing US business — centralized documentation, streamlined communications, and automated recurring tasks, saving 25+ hours weekly. 🔹 Digital Marketing Agency Operations Streamlined operations for a fast-growing digital marketing agency in Australia — project management systems, standardized workflows, and client communication that achieved 100% on-time delivery. 🔹 AI Automation and Workflow Systems Build AI-powered automations with Claude AI, Zapier, and Notion — automated announcements, reports, and recurring workflows that remove repetitive work entirely. 🛠 TOOLS I WORK WITH DAILY: AI and Automation: Claude AI, Zapier, Notion Project Management: ClickUp, Asana, Trello, Monday, Airtable Communication: Slack, Google Workspace, Microsoft 365 eCommerce and Support: Shopify, Gorgias, Zendesk, HubSpot Documentation: Scribe, Confluence, Canva, DocuSign Scheduling and Finance: Calendly, QuickBooks ⭐ WHY CLIENTS HIRE ME: You are not just getting a virtual assistant — you are getting an operations partner who documents your processes, automates repetitive work with AI, and builds systems that scale with your business. My clients free up their time to focus on growth while I keep everything running smoothly behind the scenes. 📩 Let's talk about how I can save you 30+ hours a week. Send me a message and I will respond within a few hours. SKILLS Executive Assistant Operations Management Standard Operating Procedure (SOP) Process Documentation AI Automation Zapier Notion ClickUp Project Management Virtual Assistance Process Improvement Calendar Management Email Management Customer Service Workflow Automation

𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 | 𝐄𝐯𝐞𝐧𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 | 𝐖𝐞𝐝𝐝𝐢𝐧𝐠 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐕𝐀 | 𝐏𝐡𝐨𝐭𝐨𝐠𝐫𝐚𝐩𝐡𝐲 & 𝐕𝐢𝐝𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐲 𝐒𝐭𝐮𝐝𝐢𝐨 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Hi, I'm Angelea. I help business owners stay organized, save time, and deliver exceptional client experiences. With over 𝟭𝟬 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗲𝘃𝗲𝗻𝘁𝘀 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆, I bring a unique combination of administrative expertise, project coordination, client management, and operational support. What makes me different from a typical Virtual Assistant is that I've worked behind the scenes of events for years and understand the complete client journey from initial inquiry to final delivery. Throughout my career, I've supported wedding planners, event professionals, photography studios, videography teams, and business owners by managing the day-to-day operations that keep projects moving forward. While every company uses different systems and software, most event businesses follow similar workflows. Because of my industry experience, I'm able to quickly adapt to new platforms and become productive with minimal training. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐩𝐫𝐨𝐯𝐢𝐝𝐞: ✔ 𝐄𝐯𝐞𝐧𝐭 & 𝐖𝐞𝐝𝐝𝐢𝐧𝐠 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 • Vendor coordination • Client communication • Timeline creation and management • Proposal preparation • Event logistics support • Research and planning • Contract and booking administration ✔ 𝐏𝐡𝐨𝐭𝐨𝐠𝐫𝐚𝐩𝐡𝐲 & 𝐕𝐢𝐝𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐲 𝐒𝐭𝐮𝐝𝐢𝐨 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 • Inquiry management • Lead follow-up • Calendar management • CRM management • Gallery management and migration • Client onboarding • Planner and vendor communication • Timeline preparation • Invoice tracking and administrative support ✔ 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 • Inbox management • Calendar management • Data entry and reporting • SOP creation • Research projects • Process documentation • Task and project coordination ✔ 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 • Content scheduling and posting • Community engagement • Caption writing • SEO keyword optimization • Hashtag research • Instagram, Facebook, and TikTok management • Canva content creation • Influencer outreach and partnership coordination One of my strongest skills is troubleshooting and problem-solving. In the events industry, unexpected issues happen every day. Whether it's missing information, timeline conflicts, vendor delays, communication gaps, scheduling changes, or workflow bottlenecks, I take initiative to identify solutions and keep projects moving without constant supervision. 𝐖𝐡𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐞𝐧𝐣𝐨𝐲 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐦𝐞: • Proactive and dependable • Strong communication skills • Detail-oriented and highly organized • Quick learner who adapts easily to new systems • Experienced in handling client-facing responsibilities • Able to work independently with minimal supervision I am also open to paid test projects before long-term commitments. I understand that every business operates differently, and I welcome the opportunity to demonstrate my skills, communication style, and work ethic before we officially move forward. If you're looking for someone who can support your business beyond basic administrative tasks and truly become part of your operations team, I'd love to connect. 𝐋𝐞𝐭'𝐬 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞! Feel free to check out my Upwork portfolio to see examples of my work and experience. Let's discuss how I can help support your business and help run things smoothly behind the scenes.