Hire the Best Account Managers in Caloocan, PH

For more than a decade working in Customer Service and Virtual/Executive Assistance, I’ve built my career around a genuine passion for helping people and businesses. Excellence, integrity, and ensuring every client feels valued aren’t just goals for me—they’re the principles that guide what I do.

I bring 7 years of experience in customer service and virtual assistance, with a background in call center, e-commerce, and real estate environments. My career spans over six years in after-sales support for a London-based PPE and medical supplies company, where I handled both pre- and post-shipping inquiries to ensure a smooth and satisfying customer experience. I also spent over a year and a half supporting leasing operations with Virtually Incredible, where I handled inbound and outbound calls, pre-qualified rental leads, scheduled appointments, and provided lockbox code support for property viewings through phone, email, and chat support. Additionally, I was a Customer Service Representative and later promoted to Subject Matter Expert for one of the largest U.S. online shopping platforms. I was responsible for resolving product inquiries, handling returns and exchanges, managing escalated issues, and processing refunds and replacements—all while maintaining high performance metrics and supporting team members. Throughout my career, I’ve developed a strong understanding of the importance of customer satisfaction in building long-term client loyalty. I take pride in exceeding expectations, resolving concerns efficiently, and providing dependable service. I am proactive, detail-oriented, and thrive in fast-paced, dynamic environments. I also work well under pressure and with minimal supervision, always eager to take on new challenges and learn continuously.

Core Skills - Customer Support Excellence: Omnichannel communication (email, chat, social), conflict resolution, empathy, and maintaining high CSAT scores . - Order & Fulfillment Management: Processing orders, handling refunds, returns, exchanges, and tracking shipments efficiently . - Shopify Technical Proficiency: Store navigation, product management, shipping setup, discount creation, and troubleshooting common issues. - Business Operations: Inventory control, workflow optimization, and process improvement. - Problem-Solving: Quick resolution of customer and technical issues with minimal supervision. - Data Literacy: Interpreting sales reports, customer behavior, and KPIs to make informed decisions. - Communication: Clear written and verbal English, able to coordinate with teams, suppliers, and customers. Key Knowledge - Shopify Platform: Deep understanding of features, settings, apps, and integrations. - E-commerce Fundamentals: Customer journey, conversion optimization, and online retail best practices. - Shipping & Logistics: Domestic/international rates, zones, profiles, and 3PL integration - Policies & Compliance: Returns, refunds, privacy, and terms of service. - Customer Service Standards: SLAs, response time targets, and personalized service strategies. Tools & Software - Shopify Ecosystem: Shopify Admin, Shopify Inbox, Shopify Markets, Reports . - Helpdesk & Support: Zendesk, Gorgias, Freshdesk - Productivity & Organization: Microsoft Office, Asana, Excel - Communication: Slack, Zoom, Email

Hi, I'm Donna 👋 I help e-commerce businesses run smoother — faster responses, cleaner operations, and less manual work. With 10+ years in customer service and 2.5+ years specifically in e-commerce support, I've worked simultaneously across multiple UK and US brands managing daily CS operations, order management, multi-channel support, and fulfillment coordination. My current clients include brands on Shopify, eBay, TikTok Shop, Walmart, Tesco, Onbuy, and Etsy. What I bring to your store: 📧 E-Commerce Customer Service Reamaze, Freshdesk, Shopify — daily inbox management, order tracking, returns, refunds, escalations, Recharge subscriptions, and review platforms (Trustpilot, Lipscore) 🛍️ Store & Product Operations Shopify product uploads, variant setup, SEO listings, catalog management across Etsy, Amazon, eBay, Walmart, Tesco, Superdrug, and Onbuy 🤖 Automation & Workflow Building Built a Google Apps Script CS reply tool that cut response time from 3 minutes to under 10 seconds. Also build n8n and Zapier workflows for e-commerce operations — no paid APIs needed. 🎨 Graphic Design & POD Print-ready designs and mockups using Photoshop, Affinity Designer, Canva, and Placeit. Supported brands including Birdy Boutique (multi-million-dollar POD), BaileyDesignedCo (320k+ Etsy sales), and YellowBird Art (Amazon best seller). 🎥 AI Content & UGC AI-generated product videos, UGC-style content, and social media visuals using Veo3, Sora, HeyGen, Hedra, Midjourney, and Ideogram. 100% Job Success | 8 completed jobs | Available 30+ hrs/week Let's work together 👇

Over 8 years of customer service, business analytics, process improvement experiences, I have developed the following core competencies: • Business process solutions • Sales process and decision support • Exposed in reports preparation and provide recommendation • Data and business analysis and evaluation • Good communication skills with proper escalation procedures • Manage to work under pressure with multitasking and analytic abilities • Facilitate lectures, seminars and training • Very good in interpersonal relationship and leadership skills I am currently looking for data entry, web research and alike.

I have a strong foundation of expertise in providing phone, email, and chat support. Client account management, order processing and fulfillment, healthcare, account reviews & identity verification, data annotation, policy enforcement, scam detection and prevention, sales and appointment setting, survey administration, lead generation, and data encoding and analysis are just a few of the wide range of tasks I have experience with.