Hire the Best ServiceMax Specialists

I help remote teams in the U.S. Canada and Europe keep their operations organized, clients satisfied, and daily workflows running smoothly. I am a bilingual English-Spanish Operations Coordinator with experience supporting service-based businesses, healthcare teams, and customer-facing operations. I specialize in scheduling, dispatch coordination, CRM management, client communication, follow-ups, and administrative workflows. My focus is simple: reduce operational gaps, improve communication, and make sure every task moves forward. What I can help you with: ✓ Operations Coordination & Dispatch Support * Manage daily workflows and service requests * Coordinate schedules, tasks, and priorities * Communicate with teams, clients, and field staff * Track job status and ensure timely follow-ups * Maintain accurate operational records ✓ Scheduling & Customer Success * Appointment scheduling and calendar management * Customer communication via phone, email, and chat * Client follow-ups and issue resolution * Lead qualification and customer retention support ✓ CRM & Administrative Management * Update CRM records and databases * Maintain reports, spreadsheets, and documentation * Organize workflows and improve processes * Support invoicing and administrative tasks Tools I work with: * Jobber * CallRail * eClinicalWorks (ECW) * Availity * Service Autopilot * Slack * Google Workspace * Microsoft Office * Zoom Why clients choose me: ✔ 1,600+ successful Upwork hours ✔ Top Rated freelancer with 100% Job Success Score ✔ Experience supporting U.S. and Canadian companies remotely ✔ Strong English and Spanish communication skills ✔ Detail-oriented, reliable, and proactive I am available for long-term collaborations and can adapt quickly to new systems and processes. Let’s improve your operations and customer experience.

I specialise in SaaS implementation and customer success, bringing 16 years of diverse experience in customer service roles, both face-to-face and remote. I have a proven track record of onboarding clients and leading implementation projects, ensuring seamless integration and satisfaction. My expertise in Microsoft Office applications, experience with CRM platforms and project management software, allows me to manage tasks efficiently. After five years of remote work in Australia, I am excited to explore new opportunities that leverage my skills in a global context. If you need a results-oriented professional to help your business thrive, let’s connect and discuss how I can add value to your team.

🚀 Need someone who can generate business, build relationships, coordinate operations, and still wear multiple hats? That's where I come in. 🙂 Hi, I'm Mojee! I'm a Business Development Representative | MSP IT Dispatcher | Senior IT Recruiter with 10+ years of experience supporting international companies in sales, operations, staffing, customer service, and technical support. I enjoy connecting with people, creating opportunities, and helping businesses grow. Whether it's identifying new clients, generating qualified leads, coordinating consultants and technical resources, supporting MSP operations, or recruiting top talent, I bring a proactive and results-driven approach to everything I do. I thrive in fast-paced environments where communication, organization, and relationship-building are key. My diverse background allows me to bridge the gap between clients, candidates, technical teams, and business stakeholders. 🎯 What I Can Help With ✅ Business Development & Lead Generation ✅ Client Outreach & Relationship Management ✅ Cold Calling & Email Marketing ✅ Market Research & Prospecting ✅ MSP Operations & IT Dispatching ✅ Resource Scheduling & Coordination ✅ Account Management & Customer Success ✅ IT Recruitment & Talent Acquisition ✅ Customer Service & Technical Support 🛠️ Tools & Platforms • LinkedIn Sales Navigator • LinkedIn Recruiter • Salesforce • Apollo • ZoomInfo • ServiceNow • GovNavi • TechTarget • Pipedrive • Microsoft Office & Google Workspace • ATS, CRM, VMS & MSP Platforms Why Work With Me? Because I don't just complete tasks—I create value. I understand how to find opportunities, build relationships, support operations, and keep projects moving forward. Whether you need help growing your business, managing MSP operations, coordinating resources, or supporting your recruiting efforts, I'm ready to contribute from day one. 📩 Let's connect and talk about how I can help your team succeed! Cheers, Mojee 🙂

Top Rated Zendesk and HubSpot specialist with a 100% Job Success Score, 1,600+ hours, and $10K+ earned supporting B2B SaaS and ecommerce companies. I implement, optimize, and run complete customer support systems, helpdesk setup, CRM workflows, ticket automation, reporting dashboards, and customer onboarding programs that cut first response times and reduce churn. Most support problems aren't people problems, they're system problems. Slow first response times, tickets falling through the cracks, no SLA visibility, onboarding that loses customers in week one. I fix the system and run it: the helpdesk architecture, the automations behind it, and the day-to-day support itself. WHAT I DELIVER Zendesk implementation and administration, complete Suite setup, triggers, macros, SLA policies, dynamic ticket forms, views, routing, custom objects, and Guide help center configuration. Zendesk Explore reporting, custom dashboards, CSAT tracking, agent performance metrics, and calculated attributes for clean executive reporting. HubSpot Service Hub setup, help desk pipelines, ticketing workflows, custom CRM properties, live chat, and knowledge base configuration (HubSpot certified, verified by Upwork). Multi-platform helpdesk expertise, Freshdesk, Intercom, Gorgias, and Zoho Desk administration and migration. Customer support operations, email, live chat, and phone support for B2B SaaS and ecommerce, ticket triage, escalation management, and QA documentation in Jira and ClickUp. Customer onboarding, structured onboarding programs for complex B2B SaaS products, from kickoff to activation, that raise retention and reduce time-to-value. RECENT RESULTS 1,200+ hours (8 months, ongoing) as dedicated customer support and onboarding rep for a complex B2B SaaS application, owning tickets, onboarding calls, and product feedback loops Zendesk Explore reporting dashboards for a US client, rated 5.0, "5/5 work ethic and dependability. I recommend that anyone take the opportunity to work with him." 190+ hours of mobile app customer support with full QA test-case documentation, "He completed the task in time, showed great communication skills, fortitude, flexibility, and savvy." Email support workflow automation serving a 150K+ contact list with zero duplicate sends TOOLS: Zendesk, Zendesk Explore, HubSpot, Freshdesk, Intercom, Gorgias, Shopify, Jira, ClickUp, Slack, Notion, Google Workspace, Make,com, Zapier, N8N, Manychats, Microsoft 365, Teams, Automations, AI prompts, KRISP. WHO I WORK BEST WITH B2B SaaS founders, support leads, and ecommerce teams who need more than a ticket-answerer, someone who can build the support system, document it, staff it, and report on it. Fluent English, 0–4 hour response time, flexible across US time zones. Invite me to your job, and on our first call I'll review your current support setup and send you a concrete, prioritized improvement plan, before you spend anything.

⏰ 5+ Years in SaaS & eCommerce Customer Support & Success 💼 Global Experience with SaaS, B2B & eCommerce Clients ✅ 90%+ CSAT Across 500+ Monthly Tickets ⭐ Proven Track Record in High-Volume Support & Product Success I specialize in technical, product, and eCommerce support, helping businesses deliver seamless customer experiences: 1. Technical & Product Support: Tier 1 & 2 troubleshooting via email, chat, screenshare, and phone; software technical help, ensuring smooth adoption and issue resolution. 2. Customer Success: Onboarding, renewals, upsells, retention, and proactive growth strategies. 3. eCommerce Support: Live chat, email, and order management; virtual team coordination; creating frictionless online shopping experiences. 4. Virtual Assistance & Operations: CRM updates, scheduling, admin workflows, and internal coordination to optimize team efficiency. How I Deliver Value to Clients & Companies: ✅ Boost Customer Satisfaction & Retention through fast, accurate, and empathetic support. ✅ Streamline Operations & Save Time by managing CRMs, workflows, and virtual teams efficiently. ✅ Increase Revenue & Product Adoption via onboarding, upselling, and retention strategies. ✅ Optimize eCommerce Experience with smooth order management and responsive support. ✅ Implement Automation & Processes to reduce repetitive tasks and improve efficiency. Tools & Platforms: CRM & Support: HubSpot, Salesforce, Zendesk, Intercom, FreshDesk Project & Workflow: Monday.com, ClickUp, Airtable Technical/Product: GoHighLevel (GHL), Zapier, Twilio eCommerce: Shopify, WooCommerce, Magento Communication: Slack, G-Suite Remote-first, proactive, and fast learner, I focus on delivering measurable results that grow businesses, delight customers, and make teams more efficient.

I’m an experienced Customer Service Professional with a background in team leadership, ticketing, and email/chat support. Over the years, I’ve helped businesses deliver smooth, reliable, and friendly customer experiences—while keeping operations organized and efficient. 📌 What I bring to the table: 5+ years in customer service & support (phone, email, chat, ticketing) Proven team leader experience—training, mentoring, and motivating support teams Strong technical background (IT graduate) for handling tools, systems, and troubleshooting Skilled in multitasking, problem-solving, and keeping customers happy (even the tough ones 👀) ⚡ Why work with me? I combine the people skills of a customer support pro with the technical know-how of an IT graduate, meaning I can adapt quickly to tools, workflows, and unique client needs. Whether it’s resolving tickets, leading a team, or making customers feel valued—I’ve got you covered.