Hire the Best Chat Support Specialists
in Jamaica

Hello! I’m Shanequa Williams, a Customer Support Specialist and Sales Professional with 10+ years of experience delivering exceptional service, driving customer satisfaction, and boosting revenue through effective communication and problem-solving. I specialize in high-volume customer environments and bring a strong background in live chat support, email support, phone support, inbound/outbound sales, retention, and CRM management. My approach is professional, empathetic, and solutions-focused ensuring every customer feels heard, valued, and supported. I am known for: ✔️ Strong multitasking and time-management skills ✔️ Consistently meeting and exceeding KPIs (AHT, CSAT, QA scores, conversion rates) ✔️ Calm, clear communication even under pressure ✔️ A proactive approach to solving customer issues ✔️ Building rapport and driving sales through value-based conversations Whether you need ongoing customer service support or someone who can upsell, convert, and nurture leads, I bring both the service mindset and the sales drive needed to elevate your customer experience.

Excellent customer service can turn first-time customers into loyal customers—and that’s exactly what I aim to deliver. I’m a dedicated Customer Support Specialist and Virtual Assistant who helps businesses provide fast, friendly, and professional support through email, live chat, and phone communication. I understand that every interaction with a customer reflects your brand. That’s why I focus on clear communication, problem-solving, patience, and creating positive customer experiences. I can help you with: ✔ Email Support ✔ Live Chat Support ✔ Phone Support ✔ Customer Care ✔ Order Processing & Tracking ✔ Appointment Scheduling ✔ Google Docs & Google Sheets Why clients enjoy working with me: * Professional and friendly communication * Quick learner who adapts to new systems * Reliable and detail-oriented * Organized and efficient * Committed to meeting deadlines * Focused on delivering excellent customer experiences Whether you need a dependable customer support representative or a virtual assistant to keep your business running smoothly, I’m ready to help. Let’s work together to provide exceptional service to your customers.

Hello, I’m Sasha, a Client Success, Executive Support, and Admin Operations professional with 14+ years of experience across hospitality, IT administration, sales support, digital support, and project coordination. I worked as a recruiter, screening candidates, conducting interviews, assessing suitability, coordinating next steps, and maintaining accurate candidate records. I help busy executives, small businesses, and growing teams stay on top of client communication, follow-ups, inbox/admin tasks, scheduling, vendor coordination, reporting, and daily operations. My background includes handling inbound and outbound communication, resolving customer concerns, supporting executives and departments, tracking requests, coordinating projects, preparing reports, following up with vendors, and keeping business operations organized. I also have experience supporting IT and business teams with SaaS-related requests, Oracle EBS support coordination, vendor follow-ups, payment tracking, user communication, and documentation. 📌Core strengths: - Client communication and relationship management - Executive and administrative support - Calendar, inbox, and document management - Customer success and complaint resolution - Sales support and lead follow-up - Candidate screening and interviewing - Recruitment coordination and applicant tracking - Candidate assessment and interview documentation - Onboarding support and confidential records management - SaaS support coordination - Oracle EBS support coordination - Project coordination and task tracking - Vendor communication and purchase order follow-up - CRM, data entry, reporting, and workflow organization If you need someone who communicates clearly, follows through, keeps things organized, and can support your clients or team without constant hand-holding, I can help!

I’m a Customer Support Specialist with 4+ years of experience supporting global customers through email, live chat, and CRM systems including Zendesk, Gorgias, LiveAgent, and Shopify. I help businesses deliver smooth, professional customer experiences by resolving inquiries efficiently, managing escalations, and keeping CRM records clean and accurate, especially in remote, high-volume environments. What I bring to your team: Email & live chat customer support Escalation handling and complex case resolution Billing issues, refunds, and order inquiries CRM management and documentation (Zendesk, Gorgias, LiveAgent) Shopify order support and customer workflows Healthcare and compliance focused customer support Cross-team collaboration with operations and sales I’ve worked in healthcare, ecommerce, and service based environments, consistently meeting KPIs, maintaining customer satisfaction, and improving internal workflows through better documentation and communication. I’m reliable, detail oriented, and comfortable working independently in fully remote roles. If you’re looking for a support professional who can represent your brand with empathy, accuracy, and professionalism, I’d love to help.

Providing the best Customer Service experience that one has to offer!🏆 With over eleven (11) years of experience working with different organizations, I have garnered the necessary skills needed to impress your clients and leave them with a memorable experience! What do I bring to the table? ✔️Excellent Written and Verbal Skills ✔️Effective Communication and Problem-Solving Skills ✔️Analytical and Critical Thinker ✔️Fast Learner and Open-Minded ✔️50+wpm Typing Speed ✔️Google Suite and Microsoft Office Suite Expertise ✔️Team Player and Team Builder ✔️Experience with Live Chat, Inbound Telemarketer, Email Management ✔️Experience with Social Media Sites (Facebook, Instagram, TikTok, LinkedIn) ✔️Experience with Teams, Slack, Google Meet, and Zoom ✔️Experience with CRMs (Zendesk, Gorgias, Salesforce) ✔️Experience with Shopify, GoHighLevel, and Hubspot ✔️Background in eCommerce, Online Notarization, Airbnb/Property Management, Recruitment and Sales

Customer Support Specialist with over 8 years of experience delivering exceptional customer service through email, live chat, and phone support. Skilled in resolving customer inquiries, troubleshooting issues, managing escalations, and maintaining high customer satisfaction levels in fast-paced remote environments. I am committed to providing professional, empathetic, and efficient support while building positive customer relationships and strengthening brand loyalty. My experience includes customer onboarding, order management, dispatch coordination, CRM management, and administrative support. Core Skills: • Email Support • Live Chat Support • Phone Support • Customer Onboarding • Ticket Management • CRM Systems • Conflict Resolution • Order Processing • Dispatch Coordination • Data Entry and Administrative Support • Customer Retention • Problem Solving I pride myself on being reliable, detail-oriented, and responsive, with a strong ability to communicate effectively and create positive customer experiences. Whether assisting customers, managing support tickets, or coordinating operations, I am dedicated to helping businesses deliver outstanding service and achieve their goals.