Hire the Best Chat Support Specialists
in Jamaica

Customer Support Specialist with over 5 years of experience delivering exceptional customer service through email, live chat, and phone support. Skilled in resolving customer inquiries, troubleshooting issues, managing escalations, and maintaining high customer satisfaction levels in fast-paced remote environments. I am committed to providing professional, empathetic, and efficient support while building positive customer relationships and strengthening brand loyalty. My experience includes customer onboarding, order management, dispatch coordination, CRM management, and administrative support. Core Skills: • Email Support • Live Chat Support • Phone Support • Customer Onboarding • Ticket Management • CRM Systems • Conflict Resolution • Order Processing • Dispatch Coordination • Data Entry and Administrative Support • Customer Retention • Problem Solving I pride myself on being reliable, detail-oriented, and responsive, with a strong ability to communicate effectively and create positive customer experiences. Whether assisting customers, managing support tickets, or coordinating operations, I am dedicated to helping businesses deliver outstanding service and achieve their goals.

I help businesses run smoother, respond faster, and execute better. I don’t just complete tasks — I make sure things are organized, tracked, and finished with a high level of efficiency. Available for occasional travel to the U.S. for onboarding, executive planning sessions, conferences, company retreats, client meetings, and/ or business meetings. With experience across operations, project coordination, events, and customer success, I act as the person who keeps everything moving. I’ve worked in fast-paced environments handling: Client Communication Scheduling, Coordination, & dispatch-style Workflows Customer Success & Issue Resolution Data Entry, Validation, and Quality control Marketing support and Content execution Event Planning and Coordination Supported sales processes and customer journeys This is not the full scope of the tools I have used, only the ones I have extensive experience and/ or training for: Zoho (CRM, Project, Forms & Analytics) Microsoft (Office, PowerPoint & Excel) Google (Doc, Drive, Sheets & Slides) Canva SalesForce Slack Monday. com Five9 Quo Avaya RingCentral

I have been working in the telemarketing industry for approximately eight (8) years, I am a self-motivated individual who possesses excellent communication skills. I am a customer service supervisor/virtual assistant who provides various services to entrepreneurs or businesses from a remote location and takes great pride in doing so. I am a kind, gentle and honest individual who always goes above and beyond to have my tasks completed, I am very easy to learn, I am a tech-sav, quick problem-solver, capable of prioritizing and managing complex projects with proficiency and top-level customer service. In my previous role, I exercised customer service, decision-making, and event management. I am also a person who loves to challenge myself to be the best at whatever I do and promise to deliver nothing less than exceptional service to any organization I will be working with. I have successfully completed my Bachelor of Science Degree in Financial Management. I am looking for more opportunities to use my skills to assist organizations in being effective and efficient. Strengths: Strong communicator, written and verbal - Fluent in English. Computer literate, proficient in Microsoft Office and others. Excellent team leadership skills - Capable problem solver - Work well under pressure. Honest, trustworthy, responsible, respectful, and working at a fast pace.

I’m a dedicated Customer Support Specialist and Administrative Assistant with over 6 years of experience delivering exceptional service and operational support to businesses and their customers. I specialize in providing seamless customer experiences while ensuring backend administrative tasks are handled efficiently. My approach combines strong communication skills, attention to detail, and the ability to stay calm under pressure, allowing me to resolve issues quickly and maintain customer satisfaction. I have a proven track record of improving response times, maintaining accurate records, and supporting teams with day-to-day operations. Whether it's handling high volumes of customer inquiries or organizing workflows behind the scenes, I bring structure, reliability, and professionalism to every task. What I Bring to Your Business: ✔ 95%+ Customer Satisfaction Rate through timely and empathetic support ✔ Fast response times and efficient ticket resolution ✔ Strong multitasking and organizational skills ✔ Clear, professional, and brand-aligned communication ✔ Proactive problem-solving and attention to detail Core Skills & Expertise: Customer Support (Email & Live Chat) Order Processing & Tracking CRM Management (Salesforce, Freshdesk, D365) Data Entry & Database Management Calendar & Email Management Administrative Support Documentation & SOP Testing Conflict Resolution & De-escalation Tools & Platforms: Google Workspace | Slack | Zoom | ClickUp | Canva | RingCentral | Acuity | CRM Systems I pride myself on being dependable, detail-oriented, and easy to work with. I also have a reliable internet connection, backup power, and a quiet workspace, ensuring consistent productivity and availability. If you’re looking for someone who can support your customers while keeping your operations organized and running smoothly, I’m ready to help. Let’s work together to elevate your customer experience and business efficiency.

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone, and Ticket Support), Virtual Assistant who is willing to go above and beyond every time. With more than 7 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the Top Virtual Assistants on the platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Lets identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

For almost a decade, I have been utilizing my superb customer service skills in the Business Process Outsourcing (BPO) industry. I view myself as a responsible, reliable and competent worker. Good interpersonal and strong organizational skills are some of the other competencies I possess, in addition to excellent oral and written communication skills and internet savvy with the ability to multitask. I am very punctual with a positive attitude and work ethic. Having used a myriad of CRMs and platforms including but not limited to ZenDesk, FreshDesk, Gorgias, Big Commerce, WooCommerce, MindBody, Seller Central, Salesforce, Mojo Dialer, RingCentral, Shopify, Microsoft Suite, Shipstation, Shipping Easy, Loop, Instagram, Facebook, Zoiper, Google Calendar Trello and Asana. Feel free to send an invite at your earliest convenience.