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Hire the best Call Center Managers in Jamaica

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  • $16 hourly
    • 5.0/5
    • (5 jobs)
    Good Day prospective client, I Currently work in a call center for Teleperformance ac a Assistant Contact Center Manager. I believe i have the required qualifications for this job as i have several years hands on experience with Voice assistance and Chat services. currently i am outsourced with Comcast/Xfinity as leading operations with a team of 7 supervisors. Please provide any specifications to complete your task. Good interpersonal and leadership skills Understanding of what makes effective customer service delivery Excellent monitoring of customer service staff to ensure compliance with standards Able to effectively problem solve, answer questions and resolve issues. Strong development of training programs for customer service professionals. Experience: March 3rd 2014 to April, Bookit.com Customer service Agent (1 month) Knowledgeable of Customer service work flow for both sales and service calls April 2014 to November 2016 Bookit.com Operations support analyst ( 1 year 8 months) November 2016 – 2019 Comcast Central Supervisor September 2019- present Comcast Central ACCM 2 Years Leadership in Comcast Central Line of Business Expert in Bookit.com multiple lines of Business Handling critical task and Complaints Expert at advanced Bookit.com system navigation Expert navigating Microsoft office tools (Word,Excel,Powerpoint, Oulook) Participated in training and development programs Reports to senior management when required
    Featured Skill Call Center Management
    Leadership Skills
    Supervision
    Problem Resolution
  • $10 hourly
    • 5.0/5
    • (18 jobs)
    I have worked with companies across various industries including eCommerce, legal, real estate, software and technology, and health. With a proven track record of helping eCommerce companies scale to 7 figures and generating over 12 million in revenue for clients in 2022 alone. One of my standout achievements is my experience in setting up customer support departments from scratch. I have a keen eye for identifying pain points in the customer journey and designing strategies that lead to increased customer satisfaction and retention. My expertise in management has been honed through years of experience in the industry, and I have worked with numerous companies to develop strategies that increase revenue while maintaining a focus on the customer experience. My approach to the industry is centered on building long-term relationships with clients and driving sustainable growth. Throughout my career, I have demonstrated a commitment to excellence, consistently delivering results for my clients. I am a strategic thinker with a strong work ethic, always willing to go above and beyond to ensure success.
    Featured Skill Call Center Management
    BPO Call Center
    Call Center Software
    CRM Software
    Team Management
    Phone Support
    Zendesk
    Online Chat Support
    Zendesk API
    Customer Support
    Technical Support
    Intercom
    Operations Management Software
    Gorgias
    Staff Recruitment & Management
  • $12 hourly
    • 5.0/5
    • (3 jobs)
    A Customer Service and Success Expert freelancer adept at elevating customer experiences. 5+ years of experience in customer service, management, technical support and data organization. Proven track record in problem-solving and client satisfaction. Committed to optimizing processes for outstanding service delivery, fostering success at every interaction.
    Featured Skill Call Center Management
    Data Entry
    Technical Support
    Business Management
    Management Skills
    Microsoft Excel
    Inbound Marketing
    Audio Transcription
    Email Management
    Customer Experience
    Community Management
  • $10 hourly
    • 5.0/5
    • (10 jobs)
    Having been previously employed in a few organizations Such as Sutherland Global Services, Accent Marketing Jamaica and Xerox as Customer Service Representative. Over the past 7 years I have demonstrated competency to work independently and with a high degree of self motivation in demanding and challenging environments. I have unsurpassed interpersonal, teambuilding, and multi-tasking skills. I am a solid communicator and a results-driven achiever with an adept ability to master new concepts quickly. I have as a result of my years in customer service a sound knowledge of customer relations and excellent customer service techniques and practices. I assisted customers via phone, emails and live chats with their query in regards to issues such as billing, troubleshooting internet and cable along with their phones. I am currently at the University of the West Indies pursuing my Bachelors in Social Sciences. I will be a great asset to your company.
    Featured Skill Call Center Management
    Microsoft Office
    Customer Support
    Email Support
    Email Communication
    Salesforce CRM
    Customer Service
    Freshdesk
    Intercom
    Zendesk
  • $40 hourly
    • 4.8/5
    • (63 jobs)
    My belief is that effective communication and trust should be the driving force of every great business relationship. I have blended experience in customer service, education, sales/marketing,events planning, content generation and administrative duties. My goal is to provide a service that meets and exceeds the expectations of my clients, to better ensure that they get value for their money. My ability to learn at a fast pace and interest in learning new things makes each challenge a fulfilling opportunity. I am a trained educator who holds a Bachelor of Education in Business & Computer Technology.
    Featured Skill Call Center Management
    Microsoft Office
    Content Development
    Training & Development
    Education Presentation
    Accounting Basics
    Data Entry
    Article Writing
    Customer Service
    Event Management
    Business Proposal Writing
    Sales Promotion
    Proofreading
    Economics
    Education
  • $10 hourly
    • 4.6/5
    • (20 jobs)
    I am a self-motivated individual who takes pride in contributing to society by using my knowledge and experience to help advance my country’s economy. I believe that my strong technical experience and education will make me a very competitive candidate in this establishment. I graduated from high school with five CXC subjects. I’m a fluent English speaker and am computer literate. I am a dedicated and committed worker. I take my responsibilities seriously. I take a keen interest in the ‘bigger picture’ and will always go above and beyond to ensure the job is done. I am highly self-oriented. I am a peoples person and I always have a positive attitude towards everything. I am a very trustworthy individual and I can think objectively. I have great critical thinking and am always coming up with new ideas. I am open to learn anything new and learn as much as possible because as I grow there always room for improvement and something new. Am very punctual, determined and a hard worker. I have 5-6 years of experiences within the call center BPO. I have experience as a sales representative, customer care rep, real estate agent, reservation agent, appointment setter, virtual assistant, work force agent, trainer, technical support agent and I am also a call center manager where I have hire and manage more than 30 call center agents for clients to work on campaign. I have sold many different types of services to customers, I would say am a hard core sales agent and I have also been through many type of scenarios with customers within the customer care department. I enjoy working with customers because at the end of the phone conversation there’s this type of connection that is built over the phone as you have known them for a long time so you want to ensure they leave your line feeling satisfied. I have work with agent by providing training and preparing them to go on the floor to take calls and do their duty. I have trained and teach multiple pass agents. I have also worked with recruiting team, by doing interview with individual to see if they are qualify for the role a job provides. I have manage more than 20 call center agents and do have a list of more 20 call center agents active and fully experienced that can get any task done.
    Featured Skill Call Center Management
    Warm Leads
    Staff Recruitment & Management
    BPO Call Center
    Customer Service Training
    Recruiting
    Virtual Assistance
    Real Estate Cold Calling
    Email Communication
    Sales
    Outbound Sales
    Customer Support
    Inbound Marketing
    Customer Service
  • $10 hourly
    • 5.0/5
    • (14 jobs)
    Welcome to my Profile!!😊 I’m a Bubbly Virtual Administrative Assistant that can make your life easier managing different tasks related to your business, I will take care of all the task you just don't have time for. I also do recruiting if you do need someone to hire talent for you. I also worked in the customer service field for more than four years with experience in handling Calls, Chats & Emails. Why me? • I will take time to learn about you and your business so I can be of great help & I am available at all times if you do need support. • I can communicate effectively. • I am a native English-speaking VA, which means you won't have to worry about language barriers. • I have great critical thinking skills. • I am trustworthy. • I can think objectively. • I am a people person & I always have a positive attitude. Below is a list of services I can do for you: • Email & Call Management • Social Media management which includes scheduling, photo editing, hashtag research, posting & more. • Data Entry and Internet Research • Organize files in Google Drive & Dropbox • Project Management • Google Sheet Data Entry • Google Docs • Invoicing • Google Meets • Google Calendar Organizing • Appointment Setting • Asana • Canva • JazzHR • Go High Level I am versed with using software such as; •Shopify •Zendesk •Citrix •Atlas •Cisco •Fresh-desk •Anydesk I’m also an advanced user of Microsoft Office and Google Suite. If you are looking for a creative, friendly, hardworking, responsible freelancer with great attention to details and very authentic - Lets Work Together! Please send me a message or invitation for a faster turn around time. I do appreciate you taking a portion of your valuable time to review my profile. I would be a Great Asset to your business, and You won't regret it!!
    Featured Skill Call Center Management
    Email Support
    Customer Experience
    Customer Satisfaction
    Social Media Marketing
    Recruiting
    Social Media Management
    Instagram
    Customer Support
    Invoicing
    Online Chat Support
    Google Docs
    Microsoft Office
  • $10 hourly
    • 5.0/5
    • (4 jobs)
    My name is Regyeam Ellis. I have a bachelor's degree in Banking and Finance, a Bachelor's in Economics, and 3 years of experience in accounting 5 years of experience in Customer Service and virtual assistance. My clients range from small businesses to big companies. I am very skilled and efficient in doing data entry, payrolls, auditing, Customer service, Networking and financial planning payroll processing and everything that has to do with the finances and budgeting of a business entity. As an accountant and Virtual assistant, I always try to improve my skills and abilities to meet the demands of my Customer service and accounting procession. I can efficiently work with a wide range of programs like EXCEL, Microsoft word, OMEGA, DOLPHINS, SILCON, Quickbooks Wave, and Jamlite just to name a few, Moreover, I am open to working in groups and appreciate others‘ opinions and contributions to a group project. I also work hard to use my time efficiently and meet my deadlines. Finally, I look forward to being a member of your team. I have the experience to manage transfers, payrolls, petty cash, budgeting, and everything that the position in question entitles. I am very organized and will be able to give feedback and clear information on the accounting tasks that I deliver to your company.
    Featured Skill Call Center Management
    Email Communication
    BPO Call Center
    Customer Service
    Scheduling
    Customer Support
    Sales
    Sales Management
    Cold Calling
    Phone Support
    Real Estate
    Online Chat Support
  • $20 hourly
    • 4.9/5
    • (7 jobs)
    Career overview: With 18 years of expertise in Logistics Coordination, Disbursement Billing, and Customer Service, I bring a wealth of experience to contribute to your team. A seasoned professional with a track record of success, I am eager to bring my skills and dedication to enhance operational efficiency and customer satisfaction within your organization. In my previous role as a Supervisor in the Disbursement Department at Maritime and Transport Services Limited, exclusively as the agent for Maersk Line from 2011 to 2020, I led a team of seven. My responsibilities included organizing, assigning, verifying, and approving daily tasks, as well as providing support, encouragement, and ensuring a positive work environment. I implemented incentive programs, such as birthday clubs and Christmas gift exchanges, to foster team cohesion and contribute to the overall success of the department aligned with the company's vision. I've collaborated with different shipping agents, including NVOCCs, Freight Forwarders, and Mainline carriers, throughout my career. *Experienced - In Import documentation, creating and uploading manifest to Customs, POD, and various government bodies. *Track and trace - Tracking of FCL / LCL/ LTL by container numbers or bill of lading, providing milestone updates to receiver/ consignee to inform them of the status of their Cargo. * Process/ calculate local or terminal charges based on tariffs and rates. Calculating berthing fees using the vessel's NRT for charters/ owners on behalf of their agents and creating a final invoice through a provided system or Excel. *Provide updates regarding and liaise with the CFS team regarding the Devanning of containers and providing an overall customer experience. My skill set is as follows: *Problem-solving skills my ability to listen to the client to gain valuable insight, analyze discrepancies, and find a quick and unique solution to the problem. * Strong communication skills - Excellent ability to communicate verbally and written in English, providing a transparent, respectful, and professional tone through all channels (phone, email, chat). * organizing, assigning, and creating Proforma / Final invoices( FDA) to charters, owners, and vessel managers and follow-up to ensure that quotes align with tariffs. Follow-up and dispatching Final invoices via e-mail and international post to their respective principals. * Providing a harmonious environment for all team members and sub-members, providing them with confidentiality, transparency, fairness, and adaptability. * I am proficient in Microsoft applications (Word, Excel, Access, and Outlook) and am a fast learner as I can quickly understand concepts and apply my general knowledge to them. *Leadership and Social Skills: Good ability to delegate daily tasks and ensure execution, provide subordinates with confidentiality while applying emotional intelligence. Build team confidence with incentive programs such as monthly team meetings and birthday clubs to celebrate team and individual successes. Proficient in using: *Monday - Project Management Software * 3CX - VOIP system *Pipedrive - CRM * Freshwork - CRM *Purechat - Chat Software * Grasshopper - VOIP software * Microsoft Suites (Word, Excel, Outlook, Teams) * Google (SHeets, Meet, Calendar) *RMIS *NEXTIVA *DAT Load Board *Truckstop *EZ Loader *Slack *Openphone *Twilio *Intercom *Shopify *Circuit *Manychat
    Featured Skill Call Center Management
    Third-Party Logistics
    Customer Service
    Phone Communication
    Data Entry
    Shipping & Order Fulfillment Software
    Administrative Support
    Logistics Management
    Freight Forwarding
    Customer Support
    BPO Call Center
    Supply Chain Management
    Email Support
    Phone Support
  • $14 hourly
    • 5.0/5
    • (2 jobs)
    I am a professional Operations manager who has amassed 10 years of experience in the Business Process Outsourcing (BPO) sector and have worked with a variety of clients in Sales, reservations, customer service, E-commerce, and Technical Support. I have created and uptrained multiple sales teams, the knowledge, and skills acquired previously were employed to effectively liaise with other departments to drive upticks in several Key Performance Indicators (KPIs). With added autonomy, I took charge of the On-the-Job Training (OJT) period for all training classes and initiated and executed a training plan for all new hires.
    Featured Skill Call Center Management
    KPI Metric Development
    Deep Analysis
    Management Skills
    Sales
    Team Building
    Customer Satisfaction
    Strategic Planning
    Customer Service
    Employee Onboarding
    Training Plan
    Email Communication
    Email Support
    Phone Support
    Zendesk
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Objective To secure a career opportunity with hopes of being fully utilized while making a significant impact to the success of the company.
    Featured Skill Call Center Management
    Transaction Data Entry
    Quality Assurance
    File Documentation
    People Management
    Call Scheduling
    Microsoft Office
    General Transcription
    Business Management
    Computer
    Management Skills
    Data Entry
    Data Management
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    ChatGPT Log in You said: A bio for upwork virtual assistant ChatGPT said: Sure! Here’s a professional Upwork bio tailored for a Virtual Assistant: Virtual Assistant | Admin Support | Reliable & Detail-Oriented Hi! I’m a highly organized and dependable Virtual Assistant supporting entrepreneurs, small businesses, and busy professionals. I specialize in administrative support, email management, data entry, research, customer service, and social media assistance. Here’s what I can help you with: Data entry & database maintenance Internet research Customer support Inbound and outbound calls Social media scheduling
    Featured Skill Call Center Management
  • $12 hourly
    • 5.0/5
    • (7 jobs)
    Hi there! I am a Call Center Recruiting and Training specialist with over three years of experience. I have experience in the BPO industry, Insurance Sales, SEO and Real Estate Sales with clients in the U,S. Canada, Australia and the UK. My specialties include Recruiting, Training and Strategic Planning, I have managed campaigns with various clients for both Inbound and outbound agents. How I can serve your business; Create Recruiting/Screening and Training Processes Create and manage Cold Calling Campaigns Create and manage Customer Service Campaigns Create and manage Technical Support Campaigns Create functional business strategies to streamline business processes My goal is maintaining a consistent flow of quality candidates who work remotely to suit your business needs in terms of fluency and speech quality, experience and disposition, all while building a strategic operation that brings positive results to your clients. My passion and experience will assist you in building and maintaining a first rate Call Center business!
    Featured Skill Call Center Management
    Staff Recruitment & Management
    Operations Management Software
    Phone Communication
    Administrative Support
    Online Chat Support
    Candidate Interviewing
    Bank Reconciliation
    Bookkeeping
    Candidate Sourcing
    Technical Support
    BPO Call Center
    Customer Support
    Sales
    Customer Service
  • $6 hourly
    • 5.0/5
    • (1 job)
    I am an enthusiastic, reliable, and hardworking individual with over 8 years of experience giving professional, efficient, high-quality service to various call center companies. I am skilled in communicating with clients over the phone and email. I have experience with Live Chat Support and Zendesk and am eager to learn to use any new tools that get the job done well. I meet deadlines and don't make promises I can't keep. I'm a team player, but I can't steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with!
    Featured Skill Call Center Management
    Supervision
    Dropshipping
    Product Listings
    Data Entry
    Customer Service
    Amazon Listing Optimization
    Quality Assurance
    Online Chat Support
    Email Support
    General Transcription
  • $15 hourly
    • 5.0/5
    • (5 jobs)
    High-performing professional with 4 years of experience delivering high-impact work in operations and training development. Skilled in developing strong internal and external relationships to facilitate the collaborative achievement of high-priority goals. Confident in my ability to thrive in a fast-paced setting and leverage skills in process development, project management, operations management (HR management: KPI Development, HR policy creation, Employee action plan, Recruiting), customer escalations, training development, Quality Analysis, Social Media Content Creation, Email and Live Chat management, SOP documentation, Excel, G-Sheets, Phone. My collective skills will enable you to leverage team success. Committed to lifelong learning and going the extra mile to contribute to facilitating continuous improvement. My skill set encompasses: - Team management and supervision - Administrative work - Recruitment - Virtual assistance - Appointment setting - Sales and telemarketing - Dropshipping - Customer service support - Email support and transcription - Data entry -Project Management -Quality Assurance -Analytical Skills -Lead Automation
    Featured Skill Call Center Management
    Quality Assurance
    Employee Training
    Recruiting
    Project Management
    Analytics
    Customer Retention Strategy
    Cross Functional Team Leadership
    Slack
    Email Communication
    Dropshipping
    Google Docs
    Shopify
    Intercom
    Zendesk
  • $10 hourly
    • 4.0/5
    • (3 jobs)
    Hello and good day, welcome with warm greetings! Being a vital member of any marketing and sales team is what I do best. Getting consistent results with high sales turnover is what makes me an asset. I am here to provide you with cost effective quality work that's above standard. I value information and knowledge which is the backbone to enlightenment. I have extensive experience in marketing/sales and public relations which entails a lot of communication and interactions via telephone, email and/or social media. I've drafted and edited sales and follow up scripts for marketing teams I've managed for overseas clients. Lead generation, drafting/editing contracts for business agreements (services rendered) between client and vendor and closing sales at a high turnover rate. In the BPO sector (call center), I've successfully managed an Amazon KFB (Key for Business) account on behalf of Industry Solutions (IT company) for installations of the free security entry system for the Amazon drivers. I was the manager and team leader of the account with Industry Solutions who is subcontracted by Amazon to install their free service, Key for Business (KFB) which is a key fob entry system for the drivers to gain access to the building and track packages delivered. With our CRM system, we contacted property managers via phone call and/or email to explain the technical aspects, features and benefits of the service. Get written approval (E-signature) for Amazon to install the free key fob entry system at the access point. Once approved, we use our CRM system to set up appointments with Industry Solution technicians to install key fob devices at the entry points of residential complexes (apartments, condominiums, etc.). We also do follow up calls to inquire about the progress of the system and if there are any concerns or issues, we communicate with Amazon, property manager and technician to deliver superb customer service to alleviate the problem. To see more details of my marketing/sakes experience, read my attached resume for additional information which includes a lot more experience in lead generation and sales turnover in different industries like insurance and credit repair. I also understand the value of teamwork and affiliating yourself with like minds to accomplish a common goal. I love to read a variety of books and enjoy observing life directly and vigorously through our stories, beliefs, lives, perceptions and perspectives. Getting incentives to do what I love and enjoy is even more enticing (Icing on the cake to be exact!). I will be honored if I can become a part of your team, granted your permission. Your acceptance of my proposal will be greatly appreciated, thank You!
    Featured Skill Call Center Management
    Social Media Marketing Strategy
    Sales
    Desktop Application
    Communications
    Social Media Management
    General Transcription
    Business Writing
    English
    Web Design
    Affiliate Marketing
    Public Relations
    Lead Generation
    Social Media Marketing
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    , I’m a certified web researcher and data entry worker. Here at Upwork , I am offering my service on work related to data entry, data collection, virtual assistance, and data analysis. High attention to detail and being punctual are my specialty. I always focus on building long-term relationships with all my clients by delivering the work as requested at a competitive price. I have very good experience in data entry, admin, finance, and accounting. In general, I enjoy doing admin tasks and deliver error-free work. If you are looking for cooperative administrative assistance, someone with an eye for detail, then I am the candidate for you. Got a question, feel free to contact me.
    Featured Skill Call Center Management
    eRecruit
    Sales
    Recruiting
    Workforce Management
    Customer Service
    Quality Assurance
    Testing
    Software QA
    Test Results & Analysis
  • $12 hourly
    • 5.0/5
    • (1 job)
    Objective: To gain a solid foundation in a private cooperate environment where my experience in customer service or marketing would highly contribute to the company's goals and objective.
    Featured Skill Call Center Management
    Life Coaching
    Biology
    Career Coaching
    Economics
    Customer Service
    Freelance Marketing
    BPO Call Center
    Coaching
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    OBJECTIVE: Seeking a role in a dynamic company to fully utilize the expertise and skills gained during the past years as a customer service specialist and Quality Analyst. I am currently in a Team Lead position which taught me a lot. I am a self-motivator and results-driven professional with a verifiable track record of achieving performance targets in all areas. Excellent problem-solving skills and a strong sense of urgency ensure customer satisfaction and improved retention levels. Able to quickly assimilate new information and become a productive team member fast and efficiently.
    Featured Skill Call Center Management
    Customer Retention
    Customer Experience Research
    Computer
    Customer Service
    Customer Experience
    Customer Retention Strategy
    Customer Support
    Company Policy
    BPO Call Center
    Customer Satisfaction
    Policy Writing
    Process Improvement
    Email Support
    Customer Feedback Documentation
  • $10 hourly
    • 5.0/5
    • (1 job)
    Hello, I'm Carlene. Are you in need of a multi-talented professional who can handle diverse tasks with finesse? Look no further! I specialize in General Virtual Assistant tasks, Customer Service, Sales, and Medical Billing assistance. One of my standout abilities is making calls to Insurance Companies for verification of claims statuses and eligibility of benefits. As a self-starter, I thrive on working autonomously and excel even with minimal supervision. My extensive training and eagerness to learn make me an efficient and proactive team member. People-Centric Approach: What sets me apart is my genuine interest in people and their needs. Trained in Customer Service, I specialize in lead generation, inbound/outbound calls, support, and conflict resolution. I'm skilled at tailoring solutions to individual needs and fostering customer loyalty and satisfaction. Analytical Excellence: My expertise shines in Insurance medical verification and the meticulous qualification of benefit documentation for claims or claim rejections, all within a virtual environment. Communication Mastery: Communication is key, and I'm fluent in both verbal and written English. My transparent, respectful, and professional tone shines through all channels – be it phone, email, or chat. Leadership & Adaptability: With strong leadership skills, I can adeptly delegate daily tasks and ensure their flawless execution. Moreover, I'm an adaptable fast learner who's always ready to embrace new challenges. MY SKILL SETS INCLUDE: Analytical Prowess: Expertise in insurance medical verification and precise qualification of benefit documentation for claims, even within virtual settings. Communication Excellence: Fluent and effective verbal and written communication in English across all channels, maintaining professionalism and transparency. Leadership & Social Skills: Adept at delegating tasks and ensuring their successful completion. Tech Proficiency: In Microsoft Suite (Word, Excel, Outlook, Teams), Google Suite (Sheets, Meet, Calendar), and Nextiva-VOIP System. Adaptability & Efficiency: A quick learner who embraces change and adapts with ease. From quick-turnaround projects to ongoing support, I'm your go-to professional. Let's kickstart success together! 📧 Email: carleeiswill@gmail.com Thank you for considering my profile. Let's connect and explore how I can be a part of your team and operations.
    Featured Skill Call Center Management
    Administrative Support
    Sales Leads
    BPO Call Center
    Phone Communication
    Data Entry
    Phone Support
    Insurance Claim Submission
    Ecommerce Support
    Customer Service
    Receptionist Skills
    Virtual Assistance
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Personal Profile To obtain a job in a sector wherein my skill will be utilized for the upliftment and enhancement of the present organization, I also seek to execute given task and duties to the best of my ability and in a manner that will be beneficial to the present organization. I'm a committed and industrious person who thinks that doing your absolute best is sufficient. I have a strong love for the customer service and collection agent roles that I play. We deal with customer service on a daily basis, so once we understand its significance and the part it plays in our lives, we will strive to give the kind of first-rate service that we ourselves would like to receive.
    Featured Skill Call Center Management
    Phone Communication
    Customer Service
    BPO Call Center
    Debt Collection
    Computer Skills
    Customer Care
    Communication Skills
    Problem Solving
    Time Management
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    PROFESSIONAL SUMMARY Results-driven and self-motivated manager with extensive experience in Sales, Customer Service, and Collections environments. Adept at collaborating with cross-functional teams to achieve organizational goals. Proven record of accomplishment of effective leadership, team development, and delivering consistent results. Possesses strong analytical and problem-solving skills, coupled with the ability to thrive in high-pressure situations. Proficient in utilizing tools such as Tableau and Microsoft Office Suites, PowerApps, Microsoft Power BI, Looker for reporting and analysis not limited to create reports, design and build dashboards.
    Featured Skill Call Center Management
    Client Management
    SQL Server Reporting Services
    Microsoft PowerApps
    Software Design
    Debt Collection
    Customer Care
    Sales
    Data Analysis
    Data Analytics
    Data Management
    Techno
    Community Management
    Technical Project Management
    Customer Service
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    OBJECTIVES I am a motivated, ambitious, exuberant and honest person, who has the ability to undertake any task that has been given to me in order to accomplish the company's goals, which will improve my skills and gaining new experience.
    Featured Skill Call Center Management
    Administrate
    Beverage
    Customer Service
    Food & Beverage
    Office Administration
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    With over 10 years of experience and an associate degree, I am a highly talented and detail-oriented virtual assistant and customer service advocate. My background includes providing exceptional support with a focus on ensuring projects are completed punctually and with strict confidentiality. I excel in fast-paced virtual environments, adhering to established procedures to consistently surpass customer expectations. My skill set includes creating organized environments conducive to top-tier client support, issue resolution, and fostering enduring relationships to drive loyalty and growth. I offer exceptional organizational and administrative capabilities, coupled with a commitment to ensuring 100% customer satisfaction. Throughout my career, I have attained mastery in writing, typing, proofreading, editing, and formatting across various genres. Additionally, I specialize in email handling, social media management, digital marketing, B2B sales, and cold call appointment setting. Operating as a freelancer, I prioritize Excellent Customer Care and have honed key managerial skills to effectively assist clients. With outstanding interpersonal abilities, I consistently strive to achieve client satisfaction. Noteworthy projects in my portfolio encompass blogging, transcription, story writing, graphic design, ebook creation, and enhancing social media presence. I uphold principles of honesty and clear communication to ensure each task is executed accurately and efficiently, meeting client expectations. With a commitment to excellence, dedication, and entrepreneurial spirit, I approach every project, campaign, and assignment with high expertise. You can be assured that I bring strong pride and a proactive approach to determine the best solutions for my clientele, ensuring guaranteed assurance.
    Featured Skill Call Center Management
    English
    Receptionist Skills
    Inbound Inquiry
    Sales Presentation
    Customer Support Plugin
    Resume Writing
    Cold Calling
    General Transcription
    Administrative Support
    Real Estate
    Scheduling
    Email Communication
    Data Entry
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Results-driven professional with 15 years of experience in customer service, sales, and business operations. I help companies enhance client satisfaction, streamline processes, and boost revenue through strategic problem-solving and data-driven decision-making. My expertise includes: • Customer Service: Resolving inquiries, reducing churn, and building lasting client relationships. • Sales Support: Driving conversions, managing pipelines, and upselling/cross-selling. • Operations Management: Optimising workflows, reducing inefficiencies, and implementing scalable systems. Why work with me? I combine strong interpersonal skills with analytical thinking to deliver measurable results. Whether it’s improving your CSAT score, closing deals, or refining operational processes. Let’s collaborate to grow your business!
    Featured Skill Call Center Management
    Process Improvement
    Sales Operations
    Customer Support
    Retail Sales Management
    Sales Management
    Customer Service
    Sales
    Supervision
    Business Operations
    Data Analysis
    Technical Support
    Microsoft Excel
    Online Help
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (1 job)
    I am a graduate student of the Calabar High School who has successfully completed all requirements for the customer service programme at the Tourism Development Company (TPDCo). I am multitask and a self motivated individual that has pursued success within and out of the working community. I am able to assure you I will be a great asset to your organization.
    Featured Skill Call Center Management
    Web Design
    Database Design
    Project Scheduling
    Customer Support
    BPO Call Center
    Internet Marketing
    Microsoft Office
    Lead Generation
  • $6 hourly
    • 5.0/5
    • (4 jobs)
    I am a hard working young lady who works hard and aim for what she wants. I am Dedicated,Reliable,Focus and I know that I will be an asset to your organisation. I can offer an excellent Customer Service to our Customers and I guarantee that I will definitely help the Company to grow with my Attributes and Potential towards your Company.
    Featured Skill Call Center Management
    Customer Service
    Online Writing
    Writing
    Email Etiquette
    Computer Skills
    Data Entry
    General Office Skills
    Public Relations
    Creative Writing
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