Hire the Best Operations Managers
in Jamaica

If your marketing agency is growing but operations feel disorganized, deadlines are slipping, and your team spends too much time chasing updates, I help bring structure and clarity to the way your agency operates. I specialize in building operational systems for marketing agencies using ClickUp, SOPs, workflows, dashboards, and automation systems that improve accountability, visibility, and execution. My goal is simple: Build systems your team can actually follow so your agency can scale without chaos. Here’s how I help marketing agencies: ClickUp Workspace Design & Optimization I build and optimize ClickUp workspaces that organize client delivery, internal operations, recurring tasks, and team workflows into one scalable system. This includes dashboards, automations, templates, workload management, and operational visibility. Project Management & Agency Operations I help agencies improve project flow, team coordination, accountability, and communication so projects move smoothly without leadership constantly following up on tasks and deadlines. SOP Documentation & Workflow Design I create clear SOPs, process maps, playbooks, and operational documentation that standardize execution across your agency. I also link SOPs directly into workflows so your team can access processes exactly where work happens. Remote Team Management & Accountability I implement systems that help agencies manage remote teams more effectively through structured workflows, KPI tracking, task ownership, and operational reporting. Workflow Automation & Efficiency Using tools like Zapier and Make, I automate repetitive processes, notifications, task creation, status updates, and reporting workflows to reduce manual work and improve efficiency. Systems I’ve Built Include: • Monthly sprint operating systems for agencies • Client onboarding workflows • Content production workflows • QA and approval systems • Client portal structures • KPI dashboards and reporting systems • Team workload and capacity tracking • SOP and knowledge base systems What you can expect working with me: ✅ Cleaner operations and clearer workflows ✅ Better visibility into projects and team performance ✅ Reduced bottlenecks and missed deadlines ✅ Improved onboarding and process consistency ✅ Scalable systems that support growth I’ve served as Operations Manager for multiple marketing agencies and have built full operational systems inside ClickUp for teams managing SEO, Paid Media, CRO, content production, social media management, and client delivery. If you need someone to organize your operations, improve workflows, and build scalable systems for your agency, send me a message.

I help businesses manage marketing and software projects from start to finish, streamline operations and team workload, and implement AI-powered workflows that save time and reduce errors. With close to 10 years of experience in project management and digital marketing, I bring both strategic oversight and hands-on execution. ✔️ Project Management: Experienced with Asana, ClickUp, Teamwork, and Notion, I create structured systems, manage deadlines, and ensure smooth delivery of client projects. ✔️ Client Success Management: Excellent at building rapport, managing client relationships, and maximizing growth opportunities. ✔️ Operations Management: Skilled at creating SOPs, optimizing processes, and implementing tools to improve team efficiency. ✔️ AI Workflow Automation: I design smart automations using Zapier, Make, Claude, and AI tools to eliminate repetitive tasks and scale productivity. Clients choose me because I’m proactive, solutions-oriented, and excellent at bridging the gap between teams, tools, and goals. If you’re looking for someone who can step in, organize chaos into clarity, and drive measurable results, I’d love to help.

I build the operational backbone that lets founders scale without breaking. Proven Scalability & Impact: - Team Growth: Scaled a global workforce from 20 to 1,000+ international contractors across 14+ countries. - Infrastructure: Built 6 complete departments from zero, including an international contractor payroll system. - Service Excellence: Scaled a service operation from concept to 4.9 stars across 190+ verified reviews. If your business is growing faster than your infrastructure can handle, or your client experience is falling apart under the weight of that growth, that is exactly where I work. I partner directly with Founders and CEOs who need elite operational leadership without the full-time overhead. I do not manage tasks. I architect the systems, teams, and processes that make your entire operation run with precision and accountability. What I build for you: Operations Architecture and Business Scaling - End-to-end operational systems designed for growth - Workflow design, SOP development, and process documentation - Organizational structure for remote and global teams - KPI dashboards, performance tracking, and reporting frameworks Department Creation and Team Development - Full department builds from zero including structure, roles, SOPs, and onboarding - Recruitment, hiring, screening, and training systems - Cross-functional coordination and accountability frameworks Client Experience and Service Operations - Client journey design and communication standards - Booking, scheduling, and dispatch systems - Quality assurance frameworks and service consistency standards - Customer retention, subscription models, and reputation systems - Feedback collection and review workflows HR, Recruitment and Payroll Operations - Full cycle recruitment and talent acquisition systems - Onboarding documentation and HR process design - International contractor payroll administration - Time tracking systems and payroll workflow management C-Suite and Executive Support - Calendar management, inbox triage, and leadership communications - Executive reporting, briefings, and meeting preparation - Confidential project support and special initiatives - Coordination across departments on behalf of the CEO The difference: Most operators wait to be told what to fix. I see what is broken before it becomes a crisis, build the system to prevent it from happening again, and hand you infrastructure that outlasts my engagement. Top Rated | 100% Job Success Score | 10+ Years Experience | Available Worldwide

For the past 6+ years, I’ve helped Shopify store owners and agencies build, customize, and troubleshoot Shopify stores through clean theme development, Liquid customization, and strong HTML, CSS, and JavaScript work. My main focus is Shopify theme development, theme customization, storefront fixes, custom sections, product page updates, collection page edits, mobile responsiveness, app display issues, and general Shopify troubleshooting. I can help with both smaller store fixes and more involved theme work, including setting up new sections, adjusting theme functionality, improving layouts, and making sure the store works properly across desktop and mobile. I currently work in Shopify theme technical support and have supported merchants using premium Shopify themes such as Baseline, Pipeline, Label, Cascade, Exhibit, Broadcast, and Shapes. That experience has given me a strong understanding of how Shopify themes are structured, how merchants use them, and how to optimize stores for varying niches. Here’s what I can help with: ✔ Shopify theme development ✔ Shopify theme customization ✔ Liquid, HTML, CSS, and JavaScript updates ✔ Custom Shopify sections ✔ Product page and collection page edits ✔ Store setup and theme configuration ✔ Mobile responsiveness fixes ✔ Storefront bug fixing and troubleshooting ✔ App display issues and theme conflicts ✔ Page speed and layout improvements ✔ Ongoing Shopify support for agencies and store owners. I also have over 9 years of WordPress and frontend development experience, including work with WP Buffs, WP Tech Support, Elementor, WooCommerce, PHP, HTML, CSS, and JavaScript. That background supports the Shopify work I do now by helping me troubleshoot quickly, communicate clearly, and handle ongoing technical requests professionally. If you need help with Shopify theme development, Liquid customization, store setup, theme fixes, or ongoing Shopify support, send over the details and I’ll let you know the cleanest way to approach it.

I am a young, vibrant female who has over 10 years of experience in the Customer Service field, with 3 out of that 10 in a Supervisor role. I have acquired knowledge in Quality Assurance, Customer Experience, Team Management/Leadership and successfully taught Customer Service agents how to maneuver various systems and processes needed to deliver effective and clear communication to both internal and external customers, sharpened my problem solving, leadership and training skills. I have always been the person to tackle the “Elephant in the room” spot on. I like to resolve personal issues before it escalates into something else and that is the same attitude I bring to my job as a Customer Service Supervisor.

I am an experienced virtual assistant with competent skills in working in administration, customer service, data entry, social media marketing/management, and E-commerce mainly Amazon and Walmart. I have experience in working in Management as well as in Sales. I have worked as an Operations Manager in a distribution/sales company, a social media marketer, an events coordinator, and an E-commerce team member. I have completed my education at a university level. I am a dedicated and hardworking individual who takes my work seriously. I always strive for excellence in my work which allows me to complete my work with accuracy. I am detail-oriented, and I pay close attention and follow instructions. I am very versatile, and I am always willing and able to learn new skills. I am always seeking the opportunity to learn new skills and enhance my skills in all areas of competence. I am available to work daily.