Hire the Best QA Managers
in Jamaica

I am a Support Manager with over 10 years of experience in the said field. I provide unique and exceptional service that guarantee growth and development for businesses and myself.

I lead complex projects and operations from chaos to clarity, whether a project is starting from zero or already in motion and off track. Over 10+ years in project and operations management, I have delivered high stakes implementations end to end: scoping, planning, stakeholder communication, risk tracking, and keeping teams accountable from kickoff through close. I build and customize project environments in Jira and ClickUp so they reflect how a team actually works, not an out of the box setup nobody uses. On the operations side, I build the infrastructure that keeps a business running consistently: SOPs, process documentation, reporting structures, and administrative systems. I identify where time and effort are being lost, redesign workflows to fix it, and automate repetitive tasks using Zapier, Pipedream, and AI tools so teams can focus on work that needs human attention. One place this shows up clearly is ERP. I have served as lead project manager on full Epicor Kinetic implementations across AP, AR, GL, budgeting, bank reconciliation, and end-user training, from configuration through go-live and post go-live stabilization. This includes full project delivery: charters, implementation plans, status reports, risk logs, and change orders. On one recent engagement, I trained 50+ end-users across departments and led a go-live with zero critical post-launch issues. I also managed a 7-segment chart of accounts build covering over 11,000 GL accounts. I also support HR functions and handle the execution work that keeps projects moving: documentation, contract prep, and client onboarding. Tools: Jira, ClickUp, Monday, Epicor Kinetic, Zapier, Pipedream, Make, N8N, Salesforce, HubSpot, Google Workspace, Microsoft 365, QuickBooks I work remotely and travel when a project requires it. I work best with teams that need someone to own delivery, not just advise on it. If that is what you need, let's talk about what you're working on.

If your marketing agency is growing but operations feel disorganized, deadlines are slipping, and your team spends too much time chasing updates, I help bring structure and clarity to the way your agency operates. I specialize in building operational systems for marketing agencies using ClickUp, SOPs, workflows, dashboards, and automation systems that improve accountability, visibility, and execution. My goal is simple: Build systems your team can actually follow so your agency can scale without chaos. Here’s how I help marketing agencies: ClickUp Workspace Design & Optimization I build and optimize ClickUp workspaces that organize client delivery, internal operations, recurring tasks, and team workflows into one scalable system. This includes dashboards, automations, templates, workload management, and operational visibility. Project Management & Agency Operations I help agencies improve project flow, team coordination, accountability, and communication so projects move smoothly without leadership constantly following up on tasks and deadlines. SOP Documentation & Workflow Design I create clear SOPs, process maps, playbooks, and operational documentation that standardize execution across your agency. I also link SOPs directly into workflows so your team can access processes exactly where work happens. Remote Team Management & Accountability I implement systems that help agencies manage remote teams more effectively through structured workflows, KPI tracking, task ownership, and operational reporting. Workflow Automation & Efficiency Using tools like Zapier and Make, I automate repetitive processes, notifications, task creation, status updates, and reporting workflows to reduce manual work and improve efficiency. Systems I’ve Built Include: • Monthly sprint operating systems for agencies • Client onboarding workflows • Content production workflows • QA and approval systems • Client portal structures • KPI dashboards and reporting systems • Team workload and capacity tracking • SOP and knowledge base systems What you can expect working with me: ✅ Cleaner operations and clearer workflows ✅ Better visibility into projects and team performance ✅ Reduced bottlenecks and missed deadlines ✅ Improved onboarding and process consistency ✅ Scalable systems that support growth I’ve served as Operations Manager for multiple marketing agencies and have built full operational systems inside ClickUp for teams managing SEO, Paid Media, CRO, content production, social media management, and client delivery. If you need someone to organize your operations, improve workflows, and build scalable systems for your agency, send me a message.

My goal in working for a company is to be an outsourced customer support. After being hired, I make it a point to research the industry or product I'm assigned to. So, when I communicate with your customers, they'll feel like I have been with the company since it started. I believe that my ability to solve a customer's issue directly reflects your image to the public. When you hire me, you will be confident that customer service issues are being handled the very best they could be. I have 8-years of experience with phone, email and chat customer service altogether. An excellent communicator in both verbal and written English. My goal is to provide quality service to every client. Skills set: - Sales / Business Development - Customer Service & Support - Email Support - Recruitment - Chat Support - Social Media Marketing - Appointment Setting Experienced using: - Microsoft Office applications such as Outlook, Excel, Word, PowerPoint - CRM tools such as Asana, Dropbox, Salesforce, Pipedrive, Freshdesk, Intercom, Gorgias, HubSpot, and Zendesk - Communication tools such as Slack, WhatsApp, Skype, Google Hangouts - Google tools such as Gmail, Google Docs, spreadsheets, Google Drive and Calendar My goal is to help companies and clients save their time, make their life easier and help them in achieving their business goals. Thank you for taking the time to read my profile and contacting me. I am positive that we will enjoy working together.

Top Rated Customer Support Specialist | Zendesk Certified | 10+ Years | Jamaica I help US-based businesses deliver fast, professional, and empathetic customer service, remotely from Jamaica with zero time zone issues. With 10+ years in high-volume support environments, I handle 100–150+ daily customer interactions across live chat, email, and phone while consistently maintaining 95%+ CSAT scores. I don't just answer tickets, I resolve issues, retain customers, and protect your brand reputation on every interaction. What you get when you hire me: → Fast response times — I'm available more than 30hrs/week and respond to clients within an hour. → Zendesk Certified — I set up, manage, and optimize your helpdesk from day one → E-commerce experience — order management, Shopify pipelines, returns, and fulfilment issue resolution → Quality-focused — I maintained SLA-aligned scorecards as a QA lead and know what good support looks like → No handholding needed — I work independently, communicate proactively, and take full ownership Tools: Zendesk | HubSpot | Freshdesk | GoHighLevel | Shopify | Slack | Asana | Google Workspace Available now. Let's talk.

As an international worker, I have been able to adapt quickly and efficiently to my working environment. My exceptional interpersonal skills have enabled me to interact with my colleagues and customers, resulting in valuable partnerships. Positive and keen to succeed, I pick skills up quickly and apply them successfully, through both the use of initiative and the ability to comprehend instructions. I am an effective communicator who will inspire confidence in any employer. Over the years, I have educated myself on different business practices and entrepreneurship. Armed with experience, drive and pizzazz, I consider myself the best candidate for all of your business needs!