Hire the Best QA Managers
in Jamaica

I am a Support Manager with over 10 years of experience in the said field. I provide unique and exceptional service that guarantee growth and development for businesses and myself.

Hey there! I'm Shanece Grant, a Marketing Specialist on a mission to captivate and inspire audiences through compelling content. With over 8 years of experience as a Certified Freelance Writer, Editor, and Social Media Manager, I've mastered the art of crafting engaging website content, captivating copies, gripping blogs, intriguing stories, shareable social media posts, and thought-provoking articles. I'm not your typical marketer—I'm a history and plant enthusiast with an insatiable curiosity for languages. Besides being fluent in English, I've actively immersed myself in the worlds of French and Spanish, and I'm currently diving headfirst into the complexities of the German language. This passion for languages fuels my creativity and enables me to bring a unique perspective to every project I tackle. When it comes to content creation, I'm a wizard of words, transforming ideas into compelling narratives that leave a lasting impact. I'm an expert in conducting thorough research, ensuring the accuracy and credibility of every piece I produce. With an eagle eye for grammar and an obsession for impeccable writing, I refine and polish my work until it shines. My skill set extends beyond the realm of content creation. I'm well-versed in managing Google Ads campaigns, leveraging SEO strategies to boost visibility, and skillfully handling social media accounts to drive engagement. I'm no stranger to tools like Google Search Console, SEMrush, and project management platforms such as Notion, Monday.com, and Asana, which help me stay organized and ensure seamless execution of projects. Throughout my professional journey, I've honed my marketing prowess in various roles. Currently, I'm the Head of Marketing at Gray Group International, where I orchestrate impactful campaigns that leave a mark. Prior to this, I served as a Growth Hacker and SEO specialist within the same organization, harnessing data-driven insights to achieve outstanding results. Additionally, my experience includes crafting persuasive copy, managing social media ads, and creating compelling internal and external communications that resonate with diverse audiences. While I thrive in the corporate world, my true passion lies in the freedom and creativity of freelance writing. For over a decade, I've immersed myself in the world of creativity, providing exceptional writing services across a broad spectrum—from crafting captivating stories to ghostwriting, business writing, and academic prowess. Beyond my professional accomplishments, I've had the privilege of interning with Live Well Jamaica, where I dabbled in journalism, wrote compelling articles, mastered email marketing, created catchy radio jingles, produced radio shows, and even honed my public speaking and social media management skills. I'm a firm believer in continuous growth and learning. I hold a recent SEO Certification from Hubspot Academy, adding another feather to my cap of expertise. With every new project, I push myself to deliver exceptional results, constantly raising the bar and exceeding expectations. When I'm not weaving words or conquering marketing challenges, you might find me exploring historical sites, immersing myself in different cultures, or losing track of time with a captivating book. I bring this zest for life, passion for storytelling, and insatiable hunger for knowledge to every project I embark on. If you're seeking a Marketing Specialist who can infuse your brand with a touch of magic, look no further. Together, let's create captivating campaigns that inspire, engage, and leave a lasting impression.

I build predictable outbound systems that generate qualified meetings using expert human agents and AI appointment setters.

I lead Customer Success and Support for SaaS teams that want retention, adoption, and onboarding to actually work together instead of sitting in three separate silos hoping the customer figures it out. That's what I've been doing for 13+ years. I've held CSM, Onboarding, Technical Support, and Community Management seats inside high-velocity startups like Contactually, Zingage, Accomplishr, Intenxion, and MarketDing across SaaS, e-commerce, consulting, digital agencies, and online coaching communities. The pattern my clients keep coming back to: their customers feel supported, their internal teams feel less overwhelmed, and the numbers that matter (NRR, activation, CSAT, churn) start moving in the right direction. I understand how delivery, sales, and retention connect because I've sat in all three seats. What I actually do Customer Success & Retention I own account portfolios end-to-end. Health monitoring, catching churn signals early, reinforcing value across the lifecycle, and surfacing expansion at the right moment. I run QBRs, renewal conversations, and executive check-ins that customers actually look forward to, not the kind they reschedule three times. Onboarding & Adoption I design and deliver kickoffs, discovery sessions, and platform walkthroughs that get new customers to first value fast. I've built onboarding tracks from scratch and stabilized ones that were quietly leaking activation. Technical Support Integration errors, workflow blockers, data issues, setup problems. I triage fast and explain the fix in language the customer can follow. Calm, clear, no ego. This is usually where trust is won or lost, and I treat it that way. Renewals & Account Growth Health scoring, engagement analysis, catching risk before it becomes a cancellation email, and identifying expansion at moments that align with the customer's goals, not just my quarter. Community Management & Coaching I've led community management and coaching, building engagement, onboarding members, and facilitating conversations that move people forward. Community and CS share the same disciplines: catching disengagement before it becomes silence, and making people feel seen. I treat community as a retention channel, not a feed to be filled. Ops, Reporting & CRM Hygiene Clean data, useful dashboards, playbook documentation, and the small operational disciplines that make a CS or Support org scalable instead of chaotic. Digital Agency & SEO Account Management For clients who need the agency side of my experience: I've owned SEO and website retainers, managed paid media conversations, supported consultative sales motions, led onboarding systems, and stabilized churn-risk portfolios inside agency environments. I've run month-to-month retainer books where the client can walk every 30 days, which sharpens how you communicate value, pace deliverables, and stay ahead of the churn conversation. Keeping those relationships renewing month after month is a different discipline from annual SaaS contracts, and I've spent a lot of time inside it. Specifically: Led SEO and performance calls on month-to-month retainer accounts Managed Google Ads and lead flow conversations Reviewed GBP visibility strategy and local search positioning Worked directly inside SEMrush, Ahrefs, GA4, and Google Search Console Coordinated web rebuilds and migrations Tightened sales-to-delivery handoffs so retainers don't quietly churn in month three Surfaced and qualified expansion opportunities inside existing retainer relationships Tools I work with daily CRM & Account Tools: HubSpot, Salesforce, Zoho, GoHighLevel, LinkedIn Sales Navigator, Gong Support & CS: Zendesk, Intercom, Freshdesk, Pylon, Fathom Community & Coaching Platforms: Skool, Circle, Discord, Mighty Networks, Slack Ops & Project Management: ClickUp, Asana, Trello, Notion, Linear, Zapier, Google Workspace Marketing & SEO: Klaviyo, SEMrush, Ahrefs, GA4, Google Search Console, Shopify, ShipStation AI: ChatGPT, Claude, Runway ML How clients describe working with me Warm, steady, and calming under pressure Proactive, organized, and precise A clear communicator across customers, product, and internal teams Brings structure and accountability without adding friction Makes customers feel seen, supported, and genuinely valued Reliable day to day, and steady when things get complex If you're hiring You probably need one of a few things: a CSM who can hold a portfolio and reduce churn, an onboarding and support lead who can raise activation and CSAT, a community manager who can grow member engagement and support a coaching or membership program, or an agency account manager who can run SEO retainers (including month-to-month books) and keep clients renewing. I do all of it, and I do it best when the parts are connected. If that sounds like where you are, send me a message with what you're working on. I'll tell you honestly whether I'm the right fit before either of us spends time on a call.

Operations don't run on good intentions. They run on accuracy, documentation, and people who catch what others miss. Over the past 10+ years, I've built my career at the intersection of healthcare, quality assurance, and remote operations environments where precision isn't optional and detail is the job. From clinical documentation review in fast-paced medical labs to managing cross-departmental QA workflows for remote teams, I've developed a standard for accuracy that consistently delivers. I specialize in: Here’s what I bring to the table: ✔️ Clinical and administrative documentation review & quality assurance ✔️ Data auditing, clean-up, and reporting for operations teams ✔️ Remote administrative support across healthcare, BPO, and service industries ✔️Process documentation, scheduling coordination, and team communication systems ✔️ Client-facing support with a structured, professional communication standard My background is diverse by design. I've worked in phlebotomy labs where confidentiality and documentation are non-negotiable, in BPO environments managing performance and compliance, and in remote roles supporting distributed teams with data and operational continuity. If you need someone who shows up with standards, delivers with precision, and communicates like a professional, let's connect.

My goal in working for a company is to be an outsourced customer support. After being hired, I make it a point to research the industry or product I'm assigned to. So, when I communicate with your customers, they'll feel like I have been with the company since it started. I believe that my ability to solve a customer's issue directly reflects your image to the public. When you hire me, you will be confident that customer service issues are being handled the very best they could be. I have 8-years of experience with phone, email and chat customer service altogether. An excellent communicator in both verbal and written English. My goal is to provide quality service to every client. Skills set: - Sales / Business Development - Customer Service & Support - Email Support - Recruitment - Chat Support - Social Media Marketing - Appointment Setting Experienced using: - Microsoft Office applications such as Outlook, Excel, Word, PowerPoint - CRM tools such as Asana, Dropbox, Salesforce, Pipedrive, Freshdesk, Intercom, Gorgias, HubSpot, and Zendesk - Communication tools such as Slack, WhatsApp, Skype, Google Hangouts - Google tools such as Gmail, Google Docs, spreadsheets, Google Drive and Calendar My goal is to help companies and clients save their time, make their life easier and help them in achieving their business goals. Thank you for taking the time to read my profile and contacting me. I am positive that we will enjoy working together.