Hire the Best Business Process Managers

Over the past decade, I have worked in a handful of industries; each has taught me invaluable experience and skills. I am currently working in the capacity of Project Management Senior Analyst in the Global Delivery department at Fidelity National Information Information Services - an IT Services and IT Consultancy Incorporation offering industry-leading financial services and products. I am working with cross-functional experts and leaders in the industry. I work towards improving the company processes, client experience, and banking experience for the end user. I am an IIFT graduate with proven experience in Project Management, Operations Management, and Community Management. My other skills are (but are not limited to): Account Management, People Person, Attention to detail, Capacity Planning, Inventory Management, Delivery Scheduling, Gap Analysis, Budgeting, Resource Planning, Workforce Management, Change Management, Reporting, Stakeholder Management, Time Tracking

🚀 Messy Business Processes & Workflows are quietly costing you time, money, and sanity. I fix that, end to end. ✨ 9+ years in Business Process Management & Operations, including Traveloka's highest team recognition (Godwit Award) for leading cross-functional launch execution. Experience across tech, e-commerce, finance, HR, IT, product, and data teams. Why hire 3 people when 1 does it all? I handle process, systems, and automation myself, so you get one person who understands the full picture, not three people who only see their piece of it. 📊 Process Improvement - Process mapping & workflow redesign - SOPs & operational documentation - OKR, KPI & performance governance systems - Requirements gathering & solution design 🗂️ System Design - Monday board setup & architecture - Dashboards & reporting - Request management & approval workflows 🤖 Automation - Power Automate, Zapier, Make & n8n - System integration & process optimization - End-to-end workflow automation 🌎 One system, fully connected, from strategy to automation, built by someone who sees the whole picture. 💬 Tell me what's chaotic, repetitive, or hard to scale in your operations, and I'll tell you exactly how I'd fix it, from process to automation.

TOP RATED PLUS | TOP 1% FREELANCERS | 100% SUCCESS RATE | MBA - CPIM® - Lean Six Sigma Black Belt - PMP® - FMVA® certified | Workflow, Productivity & Control-System Builder (ClickUp · Notion · ERP) ✅ I help founders and operators stop firefighting their supply chain and finance. I build the workflows, ERP logic, and controls that keep cost, inventory, and decisions under control, so the business runs without heroics. For 10+ years across manufacturing, e-commerce, and finance, I've turned fragmented operations into structured execution: clear workflows, real ownership, and a tracking layer that shows what's actually happening. The deliverable isn't a slide deck. It's a system that still runs after I leave. WHAT I OFFER: ✅ Supply chain strategy: make/buy/outsource, sourcing, inventory, cost-risk trade-offs ✅ Retail & e-commerce operations: Shopify, Amazon, marketplace workflows, SKU setup, order-to-fulfillment processes, returns, replenishment, and channel performance tracking ✅ ERP design & config (SAP S/4HANA, Business Central, Odoo): order-to-delivery-to-reporting workflows with controls and clear handoffs built in ✅ Planning & forecasting: demand forecasting, safety stock and reorder logic, S&OP alignment across sales, ops, and finance ✅ Costing & margin: landed-cost models, SKU/channel margin, pricing-impact scenarios ✅ Operating systems: ClickUp and Notion builds — SOPs, dashboards, weekly cadence, decision logs ✅ Automation: cut manual planning and reporting with UiPath, Power Apps, Zapier, n8n RESULTS: 📌 Reduced inventory errors by 35% 📌 Saved 120+ hours/month via automation 📌 Increased forecast accuracy by 20% RECOGNITION: 🏆First Prize of 10000 USD in the DUKE Business Case Competition 🏆First Prize of 3000 USD in the Whitman Business Case Competition 🏆Third Prize of 3000 USD in the DEAN SDG (Sustainable Development Goals) Challenge 🏆Awarded Perplexity AI Business Fellowship of 9 months 🏆Second Prize in Nationwide Amazon Global Selling Case Challenge 2025 - for Herbal Tea 🌏 YSEALI (Young Southeast Asian Leaders Initiative) Fellow — building strong professional and cross-border networks across Southeast Asia 🛠️ TOOLS I WORK WITH: - E-commerce & Retail: Shopify, Amazon Seller Central, marketplace operations, SKU management, inventory planning, order fulfillment, returns, and replenishment worktlows - ERP: Microsoft Business Central, SAP S4/HANA, Odoo - Finance: Excel, Power BI, FP&A, Costing Models - Automation: UiPath, Zapier, Power Apps, n8n, Google AppScript - Knowledge Systems: Notion, SharePoint - Project Management: ClickUp, Notion, PMP® certified, experienced in cross-functional team alignment 🎯WHO I WORK BEST WITH: • Founders, operators, retail brands, e-commerce sellers, and SMEs •. Shopify stores, Amazon sellers, marketplace brands, and omnichannel teams • Teams dealing with cross-functional, cross-border, supplier, inventory, or fulfillment complexity. Let’s talk about your project and how we can improve performance and reduce waste.

Behind every creative person, every small and growing business, is an Alfred. There comes a point in the development of every business where if an organizational overhaul doesn't take place, scaling isn't possible. That's where I come in. You might know exactly what you want, or you might have a general sense of unease. Many business owners know there are things that can be done better, but they aren't sure where to start and don't have the time to figure it out. I've spent years honing a carefully curated (but extensive) list of skills by working with small business teams and as a freelancer. These various experiences have given me invaluable insights into different industries, processes, tools and departments. I've had my hands in dozens of different projects and this has allowed me to analyze businesses and develop custom solutions. I've also worked really hard to become acclimated to as much technology as possible. I'm certified in Asana, Notion, Make.com, Quickbooks, Trainual and Gorgias. I'm expert-level in Clickup, Trello, Monday, Processstreet, Jira, Confluence, Hubspot, Hubstaff, Harvest, Front, and many more. Some of my specialty areas include: - Day to day direct executive support, project management or operations management - Acting as team communication leader and project manager ensuring efficient information sharing - Process development - Analyzing, streamlining and automating workflows - Tool recommendations, data migration, set up and training - Financials (Quickbooks, data transfers, budgets, action plans) I am a certified Quickbooks Pro Advisor! I am certified to help you optimize your usage of Quickbooks. - I specialize in choosing, setting up and executing project management software. I am well versed in all major options. I am also an Asana Together Certified Pro and Notion Certified. - Developing, launching and leading initiatives regarding efficiency, organization, team building, marketing, hiring, and more. - Resource management including HR, payroll and employee engagement - Long term goal planning, and breaking down those goals into achievable projects with specific steps and due dates - Putting out fires, reducing bottlenecks, and keeping things from falling through the cracks Certified in: Asana, Notion, Gorgias, Make.com, Trainual and Quickbooks Experienced in: Airtable Calendly Canva Clickup Clockify Confluence Dubsado Etsy Google Data Studio Google Products Harvest Hector Hexnode Highlevel Hive Hootsuite Hubspot Hubstaff Insightly Loomly Monday.com Office/Microsoft Products Paymo Post Affiliate Pro Processstreet Reclaim Shopify Sortly Sunsama Todoist Trello Various form tools (google forms, tidyform, notionforms, etc.) Verious email marketing tools (Mailchimp, infusionsoft, constant contact, keap, etc.) WordPress Wrike Zendesk Zoho And even more industry specific software (NutriAdmin, ServiceNow, ConnectWise, etc.)

If your business only works because certain people make it work… you don’t have a system yet. That’s where I come in. I’m Amanda, Founder of Imagine8. I help founders and leadership teams turn how their business actually operates into structured systems their teams can run without constant input, translation, or guesswork. What I Do I don’t just write SOPs. I design the operational system behind your business. The kind that: removes reliance on key people creates consistency across teams and locations improves onboarding and performance and allows the business to scale, franchise, or run without you Think of it as building your Business Google. A searchable system where your team can find exactly how things are done and execute with clarity. What We Build End-to-end operational systems SOP and workflow frameworks that actually get used Business and department-level playbooks Knowledge hubs and internal “source of truth” systems Role-based documentation and ownership structures Day 1–90 onboarding and training pathways Trainual, TalentLMS, and LMS platform builds Internal rollout and adoption strategies Who This Is For We work with growing businesses, franchises, SaaS teams, and L&D leaders who are done with: tribal knowledge bottlenecks inconsistent performance rebuilding processes every time someone leaves Why Clients Choose Imagine8 Because this isn’t documentation. It’s infrastructure. We build systems, not documents We design for real-world use, not theory We embed clarity, ownership, and accountability We ensure your team actually uses what we build We create systems that last, not ones that get ignored Credentials 300+ clients supported 4,500+ learners trained 31+ industries Certified Trainual Partner & Expert Administrator The Outcome A business that: runs with clarity and consistency onboards faster performs better scales without breaking and doesn’t rely on one person holding everything together Client Feedback "We're now over halfway through the contract, and Amanda is all that and then some. Her communication is always clear and timely, and her skills are exactly what we were looking for. Amanda's knowledge of CSM and SaaS has been a huge asset to our team, and her friendly, approachable demeanour makes working with her a great experience. Her contributions have been invaluable to our success so far and we’re excited to continue working together moving forward." – Amie L. If this sounds familiar… Your team is asking the same questions Things are being done differently across people You’re still the fallback for how things work Then you don’t need more documents. You need a system. Let’s build one your team can actually run.

You're doing everything yourself. Tools are scattered, processes leak, your team has drifted from the vision — and that's on you for not building the Operating System your business needed. That's the gap I close ⸻ I will serve as your Virtual COO and install a Business Operating System (BOS) — the operational backbone that lets your company scale without chaos or founder dependency. I don't hand over a deck and disappear. I understand the painpoint, implement the full system and create discipline for your team, then hand you a business that runs without you as the bottleneck. Over 8 years, I've done this work across real estate, SaaS, e-commerce, IT and cybersecurity, healthcare, construction, hospitality, and education — different industries, same operational path. I've carried founders from 3 to 30 employees without the wheels coming off. On Upwork alone: 57 completed engagements, 3,200+ hours, $100K+ earned, 95% Job Success Score, Top Rated Plus. The framework I implement rests on six pillars 🧭 Vision & Strategic Clarity — long-term direction and quarterly priorities 🏗 Organizational Structure — clear accountability so everyone knows what they own ⚙️ Systems & Processes — SOPs, workflows, and operational infrastructure 🚀 Execution Cadence — leadership rhythms (Rocks, L10 meetings, Scorecards) 🎯 Leadership Accountability — leaders aligned around ownership and results 📊 Performance & Metrics — dashboards and KPI tracking that surface reality The result is a company that runs on systems, not stress. My Implementation runs on the tools your team already uses (I dont reinvent the wheel): ClickUp, Notion, Google Workspace, or Microsoft 365 — integrated through Zapier or Make, and AI-enhanced (Claude, ChatGPT) where it removes real drag, not just for show. By the end of our engagement, you'll have clear priorities, accountable leaders, scalable workflows, and dashboards that surface reality — not the version of it you want to see. Open to a 15-minute call this week to map out what your first 90 days would look like.