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  • $50 hourly
    • 5.0/5
    • (4 jobs)
    Looking for a seasoned and well-rounded finance professional to help support your business without investing in a full-time resource? I provide virtual financial and accounting services to businesses that need to transform/strengthen their finance function. In addition, I help business owners and leaders achieve organisational goals by providing strategic finance and business support. My goal is to help businesses simplify and strengthen their finance operations shifting the business focus to maximizing overall business value. I am an agile and hands-on leader with extensive experience in strategy, planning, directing, and improving business and financial operations. With over 20 years of experience (mostly with multinationals) in an array of industries including audit, logistics, consumer products, and real estate, some of my specialties include - • Finance function transformation • Strategic business review and turnaround • Profitability/shareholder wealth maximisation • ERP systems implementation & improvement • Process implementation and optimisation Other areas of expertise • Strategic business planning • Financial planning analysis and management • Internal control management • Data analytics and visualisation • Performance management • Tax and working capital management • Enterprise risk management Some of my key achievements • Turned around 3 finance functions within 6 months and within 1 year if a system implementation is involved. Key focus areas are leveraging on digital technologies, improving work/process flows, improving the quality of financial and business information, and people development. • Delivered two ERP system projects (SAP and Oracle) on time and in full within 6 months – from project initiation to the end of post-implementation support. • Jointly analysed and executed a 3-country regional organizational restructuring plan boosting savings worth of € 4.5m in the first year. • Spearheaded restructuring and re-organizing of regional inbound logistics that resulted in savings of € 800k. Please feel free to contact me for a consultation. I look forward to working with you.
    Featured Skill Process Improvement
    Digital Transformation
    Performance Optimization
    Financial Reporting
    Enterprise Risk Management
    Enterprise Resource Planning
    Business Analysis
    Business Management
    Strategic Planning
    Business Transformation
    Performance Management
    Data Analytics
    Internal Control
    Big Data
    Financial Accounting
  • $100 hourly
    • 5.0/5
    • (11 jobs)
    I help businesses design and implement end-to-end automation systems that unlock growth, improve customer engagement, and ensure critical communications reach the inbox. I've been fortunate to partner with clients on projects exceeding $200,000 here on Upwork, maintaining a 100% Job Success Score along the way. I specialize in building smart, scalable solutions that save time, reduce manual work, and deliver measurable business results. I collaborate with founders, operations teams, and growth-focused businesses to automate workflows, integrate advanced AI capabilities, and optimize email deliverability — because the best systems work quietly and reliably in the background, supporting your growth without added complexity. Key areas where I can be of service: 🔹 Automation Architecture — Streamlining complex processes with Python, Django, and automation tools. 🔹 AI Integrations — Deploying ChatGPT and AI workflows to automate decision-making and customer service. 🔹 Twilio Solutions — Automating SMS alerts, voice communications, and two-factor authentication for better customer experiences. 🔹 Email Deliverability — Diagnosing and improving inbox placement, warming up domains, and ensuring your messages avoid spam folders. 🔹 System Integrations — Connecting APIs and platforms to create seamless, automated business pipelines. I view every project as a partnership, working closely with you to understand your goals and design solutions that align with your long-term growth. If you're exploring ways to improve efficiency, automate workflows, or enhance communication in your business, I'd be glad to explore solutions together.
    Featured Skill Process Improvement
    OpenAPI
    Zoom Video Conferencing
    CRM Software
    Automation
    Business Process Automation
    Real Estate
    CRM Development
    Business Applications Development
    API Integration
    PostgreSQL
    Django
    Python
    JavaScript
    Twilio API
  • $40 hourly
    • 4.9/5
    • (58 jobs)
    As a dynamic virtual assistant & project manager with a constant thirst for knowledge, I specialize in: ✅ 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 & 𝗔𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Expert in internet research and integrating AI tools to enhance business processes and decision-making. ✅ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗔𝗱𝗺𝗶𝗻 𝗧𝗮𝘀𝗸𝘀: Skilled in overseeing projects and handling various administrative duties, ensuring thorough attention to detail. ✅ 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Proficient in identifying inefficiencies and leveraging technology, including AI solutions, to boost productivity and profitability. Key strengths include: ✅ 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴: Excellent at adapting to change and resolving issues, with a strong foundation in utilizing AI for creative solutions. ✅ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Strong communication skills, ensuring clear and effective collaboration. ✅ 𝗧𝗶𝗺𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Adept in prioritizing tasks and managing time effectively to meet all deadlines. Technical Skills: Technical Skills: - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Docs, Sheets, Slides) - Project Management Software (e.g., Asana, Trello, Monday.com, ClickUp) - CRM Management (e.g., HubSpot, Salesforce) - Data Entry and Analysis - Report Preparation - Spreadsheets Management - Content Writing & Blogging My commitment to you: ✅ Delivering top-quality results with precision and innovation. ✅ Employing a strategic, AI-informed approach to enhance project outcomes and business efficiency. ✅ Maintaining organized and prioritized workflows to adapt seamlessly to any changes. I am dedicated to leveraging my extensive knowledge of AI tools and technologies to bring value to your projects. If you require a partner who is well-versed in modern tech and can deliver both quality and efficiency, please don’t hesitate to contact me :)
    Featured Skill Process Improvement
    Google Docs
    Asana
    Trello
    Project Management Office
    Information Literacy
    Data Extraction
    Critical Thinking Skills
    Qualitative Research
    AI Consulting
    Business Management
    Virtual Assistance
    Administrative Support
    Digital Project Management
    Project Management
  • $15 hourly
    • 4.8/5
    • (29 jobs)
    If you score 3/3 you need a virtual assistant ✅ You are a business leader juggling endless tasks, working long hours but at the end of the day, you haven’t ticked everything off your to-do list. ✅ You are drowning in a sea of emails, constantly putting out fires, and you’re behind on deadlines. ✅ You feel like there aren’t enough hours in a day. You barely have time to work on scaling your business. You need a partner to help you reclaim your time and freedom. Someone who will implement your ideas, and take care of the day-to-day so you can focus on high-impact tasks that drive growth and revenue. I am a type-A organizational rockstar who thrives in turning chaos into structure. I help business owners and Executives stay organized and optimize their productivity. As a seasoned C-suite Executive Assistant, I’ve cultivated a diverse skill set providing support to busy professionals across the globe. My expertise lies in organization, strategic planning, anticipating needs, and innovative problem-solving. Here are some of the ways I can help your business: ‣ Executive Assistance & Operations Management: Managing calendars, coordinating meetings, preparing reports, and handling high-level correspondence. ‣ Strategic Partner: A second brain to bounce ideas off. ‣ Email Management: I am proactive and I excel at inbox management, prompt communications, and ensuring timely client follow-ups and reporting ‣ Systems & Workflow Optimization: Implementing and optimizing systems in Notion and Go High Level. ‣ Business Process Improvement: Identifying inefficiencies and creating solutions to enhance productivity ‣ Process documentation: I’m skilled in developing Standard Operating Procedures (SOPs), building repeatable processes, and ensuring that teams have clear, actionable steps to follow. ‣ Content Planning & Social Media Management: Developing content calendars, scheduling posts, and managing your social media presence to ensure consistent brand messaging. ‣ Project Management: Coordinating projects and tasks ensuring nothing slips through the cracks using tools such as Asana, Trello, Monday, ClickUp, and Notion ‣ Course Creation: Developing course materials like slides and promotional content, setting up sales funnels, running marketing campaigns, building email lists, managing CRM systems, streamlining the process, and maximizing the course's reach and success. Tools I use: Notion, Go High Level, ClickUp, Asana, Trello, Monday, Canva, Google Workspace, Microsoft Suite, Buffer, Zoho, Pipedrive, Salesforce, Zendesk, Hubspot, Zapier, Apollo, Klaviyo, Mailchimp, Aweber, Convertkit, Kajabi, Teachable, Thinkific, tally, Airtable, Dubsado My goal is to be more than just an admin – I'm a strategic partner who helps executives breathe easier. Whether I’m managing complex schedules, coordinating cross-functional teams, or spearheading brand-building efforts, I am committed to delivering exceptional results and contributing to the overall success of the businesses I serve. I’m excited to connect, shoot me a message, and let’s talk shop or chat about the weather :)
    Featured Skill Process Improvement
    Google Workspace
    Process Documentation
    Notion
    Executive Support
    Copywriting
    Business Operations
    Email Management
    Calendar Management
    Appointment Setting
    Scheduling
    Presentations
    Pitch Deck
    Project Management
    Content Writing
  • $40 hourly
    • 5.0/5
    • (2 jobs)
    I am a dynamic Project Manager with expertise in Business Process Management and Customer Experience. Over the past two years, I have also worked as a freelance consultant for eCommerce and fintech companies, helping streamline operations and enhance digital workflows. I hold a PMI-ACP Certificate, a PRINCE2 Agile Certificate, and an MBA in Business Management from the University of Nicosia. Notably, I played a key role in harmonizing over 700 business processes and policies during the NIC Group - CBA Group merger in 2019. Before my current role, I worked as a BPM and Project Implementation Coach at NCBA Group in Nairobi, Kenya, following my tenure as an Assistant Contact Centre Manager at NIC Bank Kenya Limited.
    Featured Skill Process Improvement
    Agile Project Management
    Figma
    Miro
    Atlassian Confluence
    Jira
    Team Management
    Ecommerce
    Business Analysis
    Risk Management
    Project Planning
    Business Management
    Microsoft Project
    Project Management
  • $40 hourly
    • 4.6/5
    • (92 jobs)
    I perform process evaluation, documentation, procedure writing, process mapping, Process Improvement testing and implementation of Strategic as well as BAU Business Process Solutions that will enable Business areas to function more effectively, manage process risk, process costs, productivity, process improvement and customer service. I also do project management. I am proficient in MS application like Word, Excel, PowerPoint, Access, Visio, Publisher, Project Plan I have 8 years of experience in various profile as Customer services, Data Entry, Typing Work, Project Management Officer etc. I will do whatever is necessary to help you manage and accomplish project/task needed for your business. I take pride in my work and therefore, I try to show good levels of initiative and integrity through accomplishing my duties effectively and efficiently. I will feel happy to assist you in your project/task. Please contact me to discuss the project/task. This is to ensure that both parties have made an agreement.
    Featured Skill Process Improvement
    Process Design
    Business Process Management
    Business Analysis
    Process Engineering
    PRINCE2
    Project Plans
    Lean Consulting
    ProcessMAP Document Management
    Business Process Modeling
    Customer Support
    Six Sigma
    Project Management
    User Acceptance Testing
    Data Entry
  • $30 hourly
    • 4.9/5
    • (10 jobs)
    Scale & Inform your operations with Data & Automation! As a Data Scientist & Workflow Automation Consultant, I am bridging the gap between data insights and action. Crafting hybrid data and automation solutions that free your team from repetitive tasks and empower smarter decision-making with your data insights. Look at what clients had to say at my work approach: "Andrew is very professional and was very patient with us, when we changed our requirements several times. He worked well with several people from our company, always answered quickly any of our questions and the program he developed for us is working perfectly and saves us a lot of time." - Mwingi Kenya Ltd, Kenya "Highly personable and easy to work with, always finds solutions to problems" - Paul Campbell, UK I can break my data & automation approach into three different sections: 1. The Data Approach: - Actionable Insights: I transform raw data into valuable insights that shape your strategic decisions. - Data Cleanup and Analysis: I ensure your data is clean, structured, and ready for analysis. - Custom Reports and Dashboards: I create visually engaging reports and dashboards for easy interpretation. - Data Driven Strategies: Together, we'll formulate strategies based on data insights to maximize your success. - Real Time Analysis: For businesses needing real-time data analytics, I provide timely and accurate solutions. 2. The Automation Approach: + Process Mapping: I dissect your processes, map them, and identify areas for improvement. + Data Mining: I work with data logs to mine the necessary information for automation. + Workflow Automation: I automate standard operating procedures, reducing human intervention. + Tool Proficiency: I'm well-versed in a variety of automation tools such as n8n, Perceptif, Zapier, Python, Pabby, various systems’ internal automation flows, etc. 3. As part of helping clients scale for success, I have: + Digitized operations like setting up Google My Business, Google Analytics, TripAdvisor for clients. + Designing and setting up websites on platforms like GoDaddy and Wix. Whether you seek advanced data analytics, seamless process automation, or a combination of both, I'm here to guide you. My approach is results-oriented, emphasizing problem-solving and tailored solutions for your specific needs. Reach out with your questions or requirements, you can DM me here on Upwork or you can schedule a Free Discovery Call with me.
    Featured Skill Process Improvement
    Dashboard
    Data Analysis
    Data Visualization
    Data Wrangling
    Airtable
    Project Management
    No-Code Development
    Problem Solving
    Business Process Automation
    SQL
    Looker Studio
    Python
    Data Science
  • $17 hourly
    • 4.9/5
    • (11 jobs)
    As an experienced Operations and Project Manager, I specialize in streamlining processes and leading projects that drive growth and efficiency. With a proven track record in startups, short-term rental companies, Mergers and Acquisition ventures, and CPA firms, I offer:​ 1. Strategic Planning & Execution: Aligning operational initiatives with business goals.​ 2. Process Optimization: Enhancing workflows to improve productivity.​ 3. Cross-Functional Leadership: Coordinating teams across various departments.​ 4.Data Analysis and Reporting 5. Project Lifecycle Management: From initiation to successful completion.​ 6. Client communication and stakeholder management I am proficient in tools like Asana( certified), slack, google suite, power BI, - Airbnb, Booking.com, PriceLabs, Hostfully, Vrbo (for STR management), Ignition and ClickUp Let's collaborate to elevate your business operations to the next level.
    Featured Skill Process Improvement
    Data Analytics
    Strategic Planning
    Project Management
    Business Operations
    Mergers & Acquisitions
    Real Estate Virtual Assistance
    Scheduling
    Customer Support
    Personal Administration
    Executive Support
    Project Planning
    Light Project Management
    Calendar
  • $65 hourly
    • 0.0/5
    • (0 jobs)
    PROFESSIONAL PROFILE A determined and result oriented procurement and logistics professional with a proven track record in leading complex negotiations, with well-developed skills in strategy, policy and process development, handling conflict, issues and opportunities locally and Internationally. Excellent financial understanding including budget planning, development and execution, with end result in mind. Highly effective in establishing rapport and credibility with diverse groups ranging from governmental partners and suppliers to customers and other crossfunctional teams, through identification and analysis to drive change and deliver results. Extensive not for profit sector experience, while applying business methodologies in the international development sector, advising and implementing best practice sustainable procurement approaches across private-public and NGO sectors.
    Featured Skill Process Improvement
    Supplier Search
    Government Procurement
    Procure-to-Pay
    Procurement
    Supply Chain & Logistics
    Supply Chain Management Software
    Ecommerce Purchase Tracking
    Product Sourcing
    Logistics Coordination
    Purchasing Management
  • $35 hourly
    • 0.0/5
    • (0 jobs)
    Peter Ndubi Achoki - Certified QBO ProAdvisor & CPA-K Certified QBO ProAdvisor, CPA-K, and MBA with 10+ years in accounting. From Kenya, I deliver precise bookkeeping, reporting, and compliance globally. I’ve optimized $2.7B financials, cut payment times 200%+, and resolved $178K in QBO errors. Hire me for a $50 QBO consultation to streamline your finances! What I Offer: Precise bookkeeping (A/R, A/P, reconciliations), financial reporting, tax support, and process audits. My Edge: I combine QBO, Sage, Navision, and MBA-level strategy to streamline finances and drive growth. Proven Results: Standardized SOPs, ensured QMS compliance, and empowered stakeholders with actionable insights. Message me for a $50 QBO consultation to transform your accounting!
    Featured Skill Process Improvement
    Tax Law Compliance
    Financial Analysis
    Process Development
    Microsoft Excel
    Tax Preparation
    QuickBooks Online
    Financial Reporting
    Bookkeeping
    Accounting
  • $20 hourly
    • 5.0/5
    • (39 jobs)
    Diverse background working with U.S. finance and retail institutions which include Capital One (formerly ING Bank), PNC bank, Havaianas and currently Solo Stove. Expertise in AP, AR, asset management closely working with IT in project and budget management. Recognized in automation of processes to reduce man hours and improve efficiency. Recognized in ability to research and clean up reconciliations. This has enhanced my skill sets in working with Netsuite, SAP, working knowledge of GAAP, Concur Expense, Asana, G-Suite, timely and effective communication, creative problem solutions, proven process improvements, budget management and Microsoft Word, Excel and PowerPoint. Recent work experience: Havaianas U.S. as Key Accounts AR Supervisor for the past 4 years using SAP and 1 year within AP. Here on Upwork: Expense Reporting, AP, AR
    Featured Skill Process Improvement
    Accounting
    Accounts Payable Management
    Microsoft Excel
    Bank Reconciliation
    Payment Processing
    Accounts Receivable Management
    Accounts Payable
    Writing
    Bookkeeping
    English
  • $35 hourly
    • 5.0/5
    • (11 jobs)
    I am a native Swahili speaker with vast experience as an English-Swahili translator and editor. I am also an advanced English speaker who has worked in the corporate world for over 7 years and use my expertise in administration and project management to support executives and businesses on Upwork.
    Featured Skill Process Improvement
    English to Swahili Translation
    Proposal Writing
    Google Calendar
    Editorial Writing
    Microsoft PowerPoint
    Travel Planning
    Translation
    Ghostwriting
    Microsoft Excel
  • $50 hourly
    • 0.0/5
    • (1 job)
    Experienced Management Systems Consultant | Lead Auditor | Published Author Hello, I’m Julius Muraguri, a seasoned Management Systems Consultant, Lead Auditor, and Published Author with practical experience helping organizations streamline their processes, enhance efficiency, and achieve operational excellence. My expertise spans ISO standards, quality management systems, and sustainability—all focused on enabling businesses to reach their highest potential. Key Achievements & Expertise ✅ Published Author of ISO 9000 Secret: Unlocking World Markets – A highly-regarded guide on implementing quality management systems, available on Amazon. ✅ ISO Management Systems Specialist ✅ Certified Lead Auditor with Global Experience ✅ Technical Assistance and Consultancy: Academic and Professional Qualifications: ✅ Bachelor of Science (Hons) ✅ IRCA Certified ISO 9001 (Quality Management Systems) Auditor ✅ Advanced Diploma in HACCP Training: University of Greenwich, UK ✅ Training of Trainers in ISO 9001, HACCP, ISO 26000, by KEBS, COLEACP, and ISO respectively ✅ Certified Automation Architect ✅ Certified Business Analyst ✅Services Offered: Julius will help streamline your processes and develop easy-to-follow documentation, including: Process Documentation Policies and procedures (SOPs) Technical writing of quality manuals User manuals Document review Document workflow automation Julius will train your staff and offer related advisory to help you to implement process documentation certification including: Gap analysis Training in ISO 9001 requirements Internal auditor training Management review Closure of nonconformities Contact: Feel free to reach out to Julius at any time to discuss how he can assist with your quality management and process documentation needs.
    Featured Skill Process Improvement
    Instruction Manual
    ISO 14001
    Robotic Process Automation
    Procedure Development
    Sustainability
    Quality Management System
    Quality Assurance
    Quality Audit
    Document Review
    ISO 9001
    Process Documentation
    Technical Writing
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    Experienced payments and fintech professional with expertise in customer service, business development, and data analysis. I specialize in delivering tailored solutions that drive growth and optimize client satisfaction. With a deep understanding of industry trends and proven results, I’m dedicated to helping businesses thrive in competitive markets.
    Featured Skill Process Improvement
    Data Entry
    Administrative Support
    Point of Sale & Payment Systems
    Sales Presentation
    Account Management
    Sales
    Customer Relationship Management
    Stakeholder Management
    Market Research
    FinTech Consulting
    Data Analysis
    Customer Experience
    Payment Gateway Integration
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    Personal Profile An accomplished and results-driven professional with over 10 years of experience in high-level administrative operations including finance, HR, and administration. Proven track record of success in leading teams and managing budgets, streamlining processes, and enhancing productivity. Skilled in creating and implementing financial strategies, managing HR initiatives, and overseeing administrative operations. Experienced in managing and leading teams, streamlining processes, and implementing cost-saving measures. Strong leadership skills and ability to effectively communicate with stakeholders at all levels. Critical thinker who strives to find solutions to every problem.
    Featured Skill Process Improvement
    Management Accounting
    Budget
    Financial Reporting
    Accounting Basics
    Management Skills
    Cost Management
    Business Management
    Cost Accounting
    Cash Flow Analysis
    Budget Management
    Accounting
    Financial Report
  • $13 hourly
    • 5.0/5
    • (1 job)
    Hi there! Are you looking for a dedicated and adaptable professional with a passion for data analysis and client success? I'm Rachel, based in Kenya, and I'm eager to bring my unique blend of skills to support your business needs. Why Choose Me? Here's how I stand out and how I can benefit your team: Data Analysis Aspiration: I'm on a journey to become a Data Analyst, with a commitment to mastering the art of extracting valuable insights from data using tools like SQL, Excel, and Google Sheets to drive informed decision-making. Client Success Expertise: With a strong foundation in client success management, I excel at building relationships, understanding business needs, and delivering tailored solutions for client satisfaction and growth. Versatile Skill Set: My skills extend to project management, employee onboarding, CRM, process improvement, and proficiency in various software tools, including Asana, Zendesk, Salesforce, Google Suite, and more. Financial Services Background: Having worked in a leading financial institution, I have gained insights into financial products, client engagement, and risk management that complement my data analysis journey. Multilingual Communication: Proficient in English and Kiswahili, I can effectively communicate with clients in the East African Community and beyond. Commitment to Excellence: I'm dedicated to delivering exceptional customer service, resolving issues promptly, and ensuring a seamless client experience. Continuous Learning: My learning journey includes certifications in Python, cloud computing, and generative AI, which enhance my analytical capabilities. Collaborative Approach: I thrive on collaboration and have experience coordinating projects across locations and teams. Let's Collaborate! If you're seeking a versatile freelancer who is passionate about data analysis and has expertise in Google Sheets, SQL, Excel, and more, let's connect. I'm eager to discuss your specific requirements and explore how I can bring data-driven insights to your business. Thank you for considering me as your potential data analysis partner. I look forward to the opportunity to work with you and contribute to your data-driven success. Best regards, Rachel
    Featured Skill Process Improvement
    Customer Support
    Operations Management Software
    Virtual Assistance
    CRM Software
    Project Management
    Relationship Building
    Data Analysis
    Stakeholder Management
    Oracle NetSuite
    Google Workspace
    Zendesk
    Customer Experience Management Software
    Relationship Management
    Customer Onboarding
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    I am an accomplished Customer Experience professional with over a decade of experience in Customer Service Management across different industries. I specialize in optimizing customer interactions, improving retention, and streamlining service operations to help businesses deliver exceptional experiences. With a strong background in customer support, team leadership, and service strategy, I ensure seamless customer journeys that drive satisfaction and loyalty. What I Offer: • Customer Support and Query Handling: I provide direct support, resolving inquiries efficiently while ensuring a positive experience. • Customer Service Optimization: I refine workflows, reduce response times, and enhance service quality. • Customer Retention Strategies: I develop loyalty programs and engagement tactics that reduce churn. • Customer Experience Training and Coaching: I train teams on empathy-driven support, conflict resolution, and problem-solving. • Quality Assurance and Performance Tracking: I establish QA frameworks and KPIs to measure and improve Customer Experience. • Customer Experience Strategy and Consulting: I create tailored customer experience roadmaps for sustainable success. Why Work with Me? ✅ Proven Results: Increased customer satisfaction by 25% and improved first-contact resolution by 20%. ✅ Customer Support and Leadership Experience: Managed and trained Teams of up to 96 employees while handling direct customer interactions. ✅ Process Improvement Expertise: Developed systems that streamlined service delivery and enhanced efficiency. ✅ Tech-Savvy: Skilled in CRM tools like Salesforce, Zendesk, Freshdesk, and Avaya. ✅ Industry Expertise: Worked across different industries, enhancing both customer support and experience. If you’re looking for a dedicated Customer Experience & Support Specialist to handle customer inquiries, improve retention, and optimize service operations, let’s connect!
    Featured Skill Process Improvement
    Problem Solving
    Relationship Building
    Training & Development
    Customer Retention
    Leadership Training
    Client Management
    Administrative Support
    Report Writing
    Cross Functional Team Leadership
    Call Center Management
    Customer Engagement
    Customer Experience
    Online Chat Support
    Phone Communication
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    I’m a detail-oriented Virtual Assistant with 5+ years of experience in executive support, calendar & email management, and travel coordination. I help busy professionals stay organized, save time, and optimize workflows by handling key administrative tasks remotely. ✅ Calendar & Inbox Management – Schedule meetings, organize emails, and ensure nothing gets missed. ✅ Travel Coordination – Book flights, plan itineraries, and manage logistics. ✅ Project & Task Management – Keep workflows on track using Trello or Asana. Let me handle the details so you can focus on what matters most!
    Featured Skill Process Improvement
    Business Operations
    Data Analysis
    Decision Support System
    Meeting Scheduling
    Resolves Conflict
    Customer Satisfaction
    Administrative Support
    Event Planning
    Executive Support
    Virtual Assistance
    Project Management
    Microsoft Project
    Calendar Management
    Travel Planning
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    John Ohono is a committed Mechanical Engineer with extensive experience in maintaining and operating machinery for FMCG leading companies like Wrigley and Nestlé. He has specialized in troubleshooting, process improvement, and ensuring machinery safety. He is also skilled in data analysis, digital marketing, and SEO. He is dedicated to delivering quality results, increasing operational efficiency and offering reliable solutions to day to day challenges.
    Featured Skill Process Improvement
    Process Safety
    Data Extraction
    Mail Merge
    Problem Solving
    Autodesk AutoCAD
    SolidWorks
    PowerPoint Presentation
    Data Mining
    Microsoft Excel
    Microsoft Word
    Typing
    Data Cleaning
    Visualization
    Data Analysis
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    I’m an accomplished and results-driven Customer Service Manager with over 4 years of experience leading high-performing teams in the telecommunications, airline, and financial services industries. I specialize in customer experience management, call center operations, and performance optimization—with a proven record of exceeding KPIs, improving service delivery, and increasing customer satisfaction across international markets. I’ve successfully managed customer support operations for top brands like Metro by T-Mobile, Altice Mobile, and Spirit Airlines, where I led teams, coached staff, resolved high-volume inquiries, and introduced process improvements that led to measurable gains in efficiency and retention. What I Bring to Your Business: ✅ Exceptional communication and conflict resolution skills ✅ Strong leadership and coaching abilities ✅ Data-driven decision-making and KPI tracking ✅ Customer retention, upselling, and loyalty-building strategies ✅ Process optimization and documentation ✅ Hands-on experience with tools like Zendesk, Freshdesk, Salesforce, Excel, Power BI, Shopify, Slack, and ChatGPT Whether you're running an eCommerce business, managing customer support for a service-based platform, or need someone who can lead, train, and elevate your support operations—I'm here to help you grow. Let’s work together to build lasting customer relationships, streamline operations, and scale your business with care and precision. Feel free to reach out—I'm ready to get started!
    Featured Skill Process Improvement
    Quality Assurance
    Data Analysis
    Coaching
    KPI Metric Development
    Call Center Management
    Technical Support
    Technical Project Management
    Phone Communication
    Customer Service
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    I’m an experienced operations and project management professional with 15+ years in business consulting, accounting, and maintenance management. I specialize in: • Excel-based solutions: Creating custom spreadsheets for project tracking, inventory control, and financial management. • Project tracking: Managing projects from start to finish, ensuring timelines and budgets are met. • Inventory control: Streamlining inventory processes to optimize stock management and reconciliation. • Administrative support: Providing essential back-office support for smooth day-to-day operations. I help clients achieve: • Streamlined project management: Ensuring that timelines, budgets, and resources are optimized for on-time delivery. • Improved operational efficiency: Identifying and eliminating inefficiencies in processes to reduce costs and improve workflow. • Optimized financial management: Offering solutions for accurate financial tracking, cost management, and budgeting to ensure profitability. • Custom Excel solutions: Developing tailored spreadsheets for tracking project costs, inventory, payroll, and other key metrics, reducing errors and saving time. • Enhanced inventory control: Setting up systems for efficient inventory tracking, preventing overstocking or stockouts, and improving logistics. • Administrative support: Handling back-office tasks like document management, report creation, and data entry, so clients can focus on their core business. • Improved communication and reporting: Providing regular updates, clear communication, and transparent project and financial reports. A self-starter, detail-oriented, and committed to delivering high-quality results on time and within budget. I would love to help you grow your business and bring your projects to life. Let's work together to streamline operations, maximize efficiency, and achieve your business goals.
    Featured Skill Process Improvement
    Excel Macros
    Excel Formula
    Team Management
    Payroll Reconciliation
    Payroll Accounting
    Cost Management
    Light Bookkeeping
    Bookkeeping
    Accounting Basics
    Accounting
    Recruiting
    HR & Business Services
    Management Consulting
    Analytical Presentation
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I’m Nasra, a versatile professional with over 14 years of experience in banking, customer service, operations management, and product sourcing. I specialize in helping small businesses and entrepreneurs streamline their operations and source high-quality products, especially natural wellness products like sea moss, herbs, and nuts from Kenya. I bring a strong background in admin support, customer service, and market research, with a track record of improving operational efficiency, ensuring customer satisfaction, and identifying reliable suppliers. Whether you're looking to outsource administrative tasks, improve customer service workflows, or find the best suppliers for your products, I’m here to help you succeed. I’m reliable, organized, and results-driven. I pride myself on being responsive and proactive, and I’m passionate about helping clients achieve their goals while building long-term working relationships. Let’s work together to streamline your business and take it to the next level!
    Featured Skill Process Improvement
    Oracle CRM On Demand
    Product Sourcing
    Data Entry
    Online Market Research
    Market Research
    Customer Support
    Email Management
    Administrative Support
    Virtual Assistance
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    A certified UiPath Automation Business Analyst (UiABA), RPA and Specialized AI developer. I have extensive experience working as a UiPath RPA Business Analyst, bridging the gap between business needs and automation solutions. I specialize in gathering and analyzing process requirements, identifying automation opportunities, and creating detailed PDDs and process maps. I collaborate closely with stakeholders, developers, and SMEs to ensure seamless RPA solution delivery using UiPath. I have led end-to-end automation initiatives, from initial discovery and feasibility analysis to UAT and deployment support. My work has consistently resulted in increased efficiency, reduced manual effort, and measurable ROI for clients across various industries.
    Featured Skill Process Improvement
    Document Automation
    Business Analysis
    Process Documentation
    Process Modeling
    Flowchart
    Build Automation
    AI Consulting
    Document Processing Software
    AI Development
    ML Automation
    Task Automation
    UiPath
    Robotic Process Automation
    Automation
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    👋 Hey there! Need to automate your business but not sure where to start? That’s where I come in. I'm Mercy — your go-to Workflow Automation Assistant. I help small business owners, entrepreneurs, and busy teams save time and reduce repetitive tasks by building simple, effective automations using tools like Airtable, Make.com (Integromat), Monday.com, and Google Workspace. Even if you’re just getting started with automation, I can help you create smooth, efficient systems that keep your operations organized and running without the usual hassle. 💡 What I can do for you: ✅ Build and customize Airtable databases to manage your work, clients, or content ✅ Design Make.com workflows to automate emails, forms, reports, and more ✅ Set up smart boards and automations in Monday.com to streamline teamwork ✅ Organize your data and processes across platforms like Google Sheets, Trello, and Gmail ✅ Turn manual processes into seamless workflows that save you hours 🤝 What it’s like working with me: I take time to understand your needs and goals I explain things clearly — no technical confusion I’m reliable, organized, and easy to work with You’ll always know what’s happening at every stage of the project You don’t need to spend hours on tasks that could run themselves. Let’s create a system that supports you and helps your business grow — one smart automation at a time. 📩 Send me a message and let’s get started!
    Featured Skill Process Improvement
    Database Integration
    API Integration
    Browser Automation
    Task Automation
    Google Workspace
    Email Automation
    Automation
    No-Code Development
    Virtual Assistance
    Google Sheets Automation
    Make.com
    Zapier
    Airtable
    Automated Workflow
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I’m an experienced Executive Virtual Assistant with 3 years of expertise in supporting busy professionals and entrepreneurs. I specialize in optimizing time and priorities to ensure seamless operations, allowing you to focus on growing your business. How I Can Help: • Calendar & Inbox Management: Organizing your schedule, prioritizing tasks, and managing communications to ensure nothing is overlooked. • Project Coordination: Managing timelines, streamlining workflows, and using tools like Trello, Asana, and Notion to keep everything running smoothly. • Travel Planning: Crafting detailed itineraries, handling last-minute changes, and creating a travel tracker for real-time updates and progress. • Data Analysis & Reporting: Analyzing data using tools like Power BI and Excel to provide actionable insights that drive smarter decisions. • Document Creation: Creating polished presentations, reports, and SOPs tailored to your needs.
    Featured Skill Process Improvement
    File Maintenance
    File Documentation
    Customer Relationship Management
    Travel Planning
    Data Analysis
    Administrative Support
    Project Management
    Data Entry
    Travel Itinerary
    Calendar Management
  • $4 hourly
    • 0.0/5
    • (0 jobs)
    Executive Virtual Assistant | Administrative Virtual Assistant $4.00/hr Hello! I’m an executive virtual assistant and administrative virtual assistant who also provides general virtual assistance and I'm excited that you’re here because it means you’re looking for someone who can take the pressure off your plate and make your day-to-day administrative/executive tasks and projects seamless. As an Executive Virtual Assistant with expertise in general virtual assistance, executive virtual assistance/support and administrative virtual assistance/support, I’m here to provide the solutions you need to stay organized, productive, and avoid burnout. Here’s what partnering with me looks like: Imagine waking up to an inbox that’s perfectly managed—emails sorted, important ones prioritized, and responses sent promptly. Your calendar? It’s no longer a source of stress. Every meeting, appointment, and deadline is organized and optimized for your productivity. Need help with executive support and administrative support? I excel in managing everything from project management, CRM automation and support, appointment scheduling, personal administration and assistance, data entry and document preparation to coordinating schedules and handling client communication. I specialize in ensuring the little details are never overlooked, so you can focus on the bigger picture. Looking for more? My virtual assistance services include (but not limited to): Email management, calendar management, presentations, meeting scheduling, project management with tools like Asana, trello, clickup among many others. Research and Reporting: In-depth research with clear, concise summaries to empower your decisions. Task Management: From coordinating projects to monitoring progress, I ensure everything stays on track. Creative Problem-Solving: I bring fresh ideas and innovative solutions to your challenges. What sets me apart is my approach. I don’t just handle tasks—I build a partnership. I take the time to understand your unique style, goals, and preferences, tailoring my services to align with your vision. With me, you’ll have a virtual assistant who not only supports you but truly enhances your workflow. Here’s why I’m the right fit for you: Expert in Virtual Assistance: 5 Years of experience providing general virtual assistance, executive support and administrative support to busy professionals. Detail-Oriented: I ensure no task, big or small, is left incomplete. Proactive and Reliable: I anticipate needs, solve problems, and deliver on time, every time. Clear Communication: You’ll always be in the loop with consistent updates and transparent collaboration. Let me transform your long to-do list into a series of wins. From general virtual assistance to specialized administrative support and executive support, I’m here to help you reclaim your time and focus on your priorities. Ready to lighten your workload and elevate your business? Let’s connect today! Looking forward to working together, Bridge McKenna Your Partner in Virtual Assistance, Executive support & Administrative Support.
    Featured Skill Process Improvement
    Process Documentation
    Airtable
    Trello
    Asana
    Google Workspace
    Notion
    Appointment Setting
    Scheduling
    Project Management Support
    Business Operations
    Email Management
    Travel Itinerary
    Calendar Management
    Executive Support
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