Hire the Best Logistics & Shipping Specialists
in Kenya

Hi, I am Florence 😊 Thanks for visiting my profile. I help Shopify D2C brands deliver exceptional, consistent support that retains customers and protects every dollar invested in your brand. I specialize in beauty, skincare, health, and wellness supplement brands, particularly subscription-based stores focused on retention and building lasting customer relationships, not just resolving the moment in front of them. We might be a great fit if you're thinking: ✔ "I need someone who can handle my tickets, refunds, and returns with professionalism and care." ✔ "Our support is growing faster than our process can handle." ✔ "I'm losing revenue to refunds and churn I know is preventable." ✔ "I want my customers to feel cared for, not just handled." ✔ "I need someone who can run this without me managing them." When working with me: ✔ Every inquiry is handled with speed, accuracy, and genuine care. ✔ Refund and return requests are managed within clear, revenue-protecting policies. ✔ Chargeback threats get de-escalated, and disputes are resolved before they cost you. ✔ Order tracking and shipping issues are resolved with accurate, confident communication. ✔ Upsell and cross-sell opportunities are identified and we go for it. ✔ Escalations are resolved completely. No loops, no unresolved threads. What you get in the background that makes all of the above consistent: ✔ A full audit of your current support interactions and gaps. ✔ SOPs your team can follow without supervision. ✔ A structured template library covering every common customer scenario. ✔ Revenue protection policies built around your specific business model. ✔ Clear escalation paths so nothing falls through. What my clients have said me: 🥇 Shopify founder. Niche - Health & Wellness and Skincare: "She is proactive, reliable, and consistently looks for ways to improve processes and customer experience. Her attention to detail and ownership of her work make her a valuable asset." 🥇Itsuki Kenko. ecommerce, health & wellness. Review 5★ 🥇 Email management client. Review 5★ Tools I work with daily: Shopify Admin · Gorgias · Zendesk · Gmail · Slack · 17Track · Loop. Skio. Reamaze. 📩 If this sounds like your business, Press the 🟢button in the top right-hand corner to Send me a Message or Invite me to your Job, I am happy to chat further on how I can support your brand in meeting its goals.

"Truly intelligent, insightful and exactly the person I needed" - Robert (Former client) I am a triple threat professional with extensive experience in Supply Chain Management, Operations and Marketing. With 7000+ hours logged on Upwork on a range of contracts, i am experienced enough to add permanent value to your business. My procurement skills range from developing business cases, product development, sourcing of products (supplier relationship management), inventory management/planning and handling the logistics of the finished products. My Amazon Seller Center has a speciality in managing operations. I am well experienced in inventory management, logistics management and amazon advertising management. My academic training lies in Supply Chain Management and a bit of operations where i am graduate with a Bachelors in Purchasing and Supplies Management, a professional procurement diploma (CIPS), an MBA (International Business and Marketing) and an Msc. in Service Management (Supply Chain Management). My training gives me a unique understanding of the supply and demand functions of businesses. I am, therefore, confident that I can offer an inclusive perspective that will make your project a success. Please get in touch with me through Upwork and I’d be delighted to accept an interview.

I help brands reduce fulfillment issues, improve supplier communication, and maintain smooth inventory flow across Warehouse, Shopify and Amazon FBA. I am a results-driven logistics and supply chain professional with hands-on experience in transportation coordination, warehouse operations, inventory management, and supply chain support across fast-paced logistics and e-commerce environments. I bring practical experience from working with companies such as Lotte Global Logistics (South Korea), Jumia (Kenya), and Bitsimba Technologies, where I developed strong operational, analytical, and coordination skills that help businesses improve efficiency, reduce delays, and maintain accurate inventory control. I currently specialize in remote logistics support, freight coordination, warehouse administration, inventory reporting, and supply chain operations. I am highly skilled in managing logistics workflows, coordinating with suppliers, carriers, warehouses, and customers while ensuring smooth communication and timely execution of operations. My expertise includes: • Logistics Coordination & Supply Chain Operations . Fulfillment by Amazon (FBA) . Amazon Market Operations . Amazon Seller Central . Amazon Seller Analytics (Helium 10, Jungle scout, Seller App and ZonGuru. • Warehouse Management & Inventory Control • Freight Dispatching & Transportation Support • 3PL Coordination & Fulfillment Operations • Tariff Classification & Shipping Documentation • ERP & Warehouse Systems (Odoo, SAP, Warehouse ERP) • Inventory Reporting & Data Analysis • Google Sheets, Microsoft Excel & Advanced Reporting . Cross-border Ecommerce Logistics • Order Processing & Shipment Tracking • Stock Audits, Reconciliation & Inventory Accuracy . SOP Development & Process Documentation • Data Entry & Administrative Support • Vendor, Carrier & Customer Communication • KPI Tracking & Operational Reporting I am highly organized, detail-oriented, and capable of working independently in remote environments while maintaining professionalism and strong communication with teams across different time zones. I quickly adapt to new systems and processes and continuously seek ways to improve operational efficiency and supply chain performance. If you are looking for a dependable remote logistics professional who can support your warehouse, transportation, inventory, or supply chain operations with accuracy and efficiency, I am ready to help your business grow. 💬 Message me anytime — I’m ready to start immediately!

Zoho| Shopify| Zendesk| Freshdesk| Gorgias| G-Suite Experienced Customer Support and Collections Specialist with a strong background in Fintech Collections and E-commerce operations for U.S companies. I am able to handle a high volume of emails and chats in fast-paced environments, while prioritizing accuracy and confidentiality. Over the past 10 years I've enjoyed working with in different industries such as fintech, insurance and BPO helping them eliminate the small operational bottlenecks that eat up time and focus. I understand accuracy, confidentiality, and empathy because every number, report, and message affects real people and real outcomes. Here’s how I can support you: ✅E commerce Expertise: Order Management and Fulfillment Tracking. //Shipping Updates and Logistics Coordination. //Product Inquiries and Feature Clarification ✅Customer Support Excellence – Skilled in handling simple & complex inquiries, complaints, and escalations with empathy and clarity. ✅Team Collaboration & Reliability – Long-term collaborations, consistent performance, and strong communication. ✅Billing and Payment Follow-up (Tactful A/R) ✅After-Sales Support (Returns, Exchanges, Refunds) ✅Supplier Communication and Inventory Coordination ✅Process Documentation and Workflow Improvement ✅Administrative & Data Integrity: CRM data clean-up, report generation, and creating clear Process Documentation (SOPs). Tools I work with: Zoho| Shopify | Gorgias | Zendesk | Monday.com | Slack | Excel | Google Workspace | Microsoft Office If you’re looking for someone dependable, proactive, and detail-minded who keeps your operations running smoothly while you focus on growth - I'd love to support you!

Supply chain bottlenecks, procurement gaps, and operational chaos cost organisations money, I fix that. With 8+ years across humanitarian, corporate and institutional environments, I've helped organisations track 70,000MT+ of inventory, cut operational costs by 20%, and improve efficiency by 60%. I build systems that work, procurement frameworks, vendor pipelines, asset registers and project workflows, from the ground up or on top of what you already have. I work well in fast-moving, high-stakes environments: INGO and corporate level compliance, school and NGO operations, SME & Startup scale-ups and everything in between. What I can do for you: ~Design or overhaul procurement policies, SOPs and compliance frameworks. ~Manage supplier relationships, RFQ/tender processes and contract support. ~Build or improve inventory and asset management systems and registers. ~Set up project planning, tracking and reporting frameworks. ~Conduct operational audits and supply chain gap analyses. ~Optimise supply chain processes and logistics workflows. ~Support freight forwarding and shipment coordination. Tools: Microsoft 365, ERP systems, Notion, Trello, Zoho, ClickUp and AI-assisted workflows. I work independently, communicate clearly and deliver structured, audit-ready documentation, built to last beyond the engagement. If you need operational capability without the guesswork, let's talk.

Hello! 👋 I help ecommerce brands deliver exceptional customer support that keeps customers happy, strengthens customer loyalty, and gives business owners peace of mind. Whether you need help managing high-volume customer inquiries, resolving complex order issues, or improving response times, I become a reliable extension of your team and your brand. In my current role at Ponyback Hats, a fast-growing direct-to-consumer (DTC) apparel brand, I: • Manage 73+ customer inquiries daily • Maintain a 98% customer satisfaction rate • Reduce average email response times by 35% • Improve AI response accuracy by 40% I genuinely enjoy helping people and making their experience with a brand a positive one. Whether it's answering product questions, resolving order issues, tracking shipments, processing returns, refunds, and exchanges, or handling customer escalations, I treat every customer with the same care and attention I'd expect myself. My goal is simple: create happy customers, reduce your workload, and help your business grow through exceptional customer service. 😊 📍Here's how I can support your business: ✅ Email Support, Live Chat Support & Social Media Customer Support ✅ Shopify Customer Support & Order Management ✅ Order Tracking, Shipping Updates & Delivery Investigations ✅ Returns, Refunds, Exchanges & Dispute Resolution ✅ Customer Inquiries, Customer Complaints & Customer Escalations ✅ CRM & Ticket Management (Zendesk, Gorgias, Freshdesk & Salesforce) ✅ Customer Satisfaction & Customer Retention ✅ Administrative Support, Data Entry & Documentation ✅ Knowledge Base Updates & SOP Adherence 📍Tools I work with: 📌 Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal | Klarna Business | Slack | Google Workspace | Meta Business Suite 📍What you can expect from me: ✔ Excellent written and verbal communication ✔Fast response times without compromising quality. ✔ Strong problem-solving and attention to detail ✔ Reliable, organized, and proactive support ✔ Ability to work independently or as part of a remote team ✔ A customer-first mindset with a focus on delivering exceptional customer experiences I'm passionate about helping businesses build trust, strengthen customer relationships, and deliver outstanding customer support that keeps customers coming back. If you're looking for a dependable Customer Support Specialist who will treat your customers like they're my own, send me a message. I'd love to learn more about your business and discuss how I can help your team succeed. 🤝