Hire the Best Logistics & Shipping Specialists
in Kenya

"Truly intelligent, insightful and exactly the person I needed" - Robert (Former client) I am a triple threat professional with extensive experience in Supply Chain Management, Operations and Marketing. With 7000+ hours logged on Upwork on a range of contracts, i am experienced enough to add permanent value to your business. My procurement skills range from developing business cases, product development, sourcing of products (supplier relationship management), inventory management/planning and handling the logistics of the finished products. My Amazon Seller Center has a speciality in managing operations. I am well experienced in inventory management, logistics management and amazon advertising management. My academic training lies in Supply Chain Management and a bit of operations where i am graduate with a Bachelors in Purchasing and Supplies Management, a professional procurement diploma (CIPS), an MBA (International Business and Marketing) and an Msc. in Service Management (Supply Chain Management). My training gives me a unique understanding of the supply and demand functions of businesses. I am, therefore, confident that I can offer an inclusive perspective that will make your project a success. Please get in touch with me through Upwork and I’d be delighted to accept an interview.

I help ecommerce brands reduce fulfillment issues, improve supplier communication, and maintain smooth inventory flow across Warehouse, Shopify and Amazon FBA. I am a results-driven logistics and supply chain professional with hands-on experience in transportation coordination, warehouse operations, inventory management, and supply chain support across fast-paced logistics and e-commerce environments. I bring practical experience from working with companies such as Lotte Global Logistics (South Korea), Jumia (Kenya), and Bitsimba Technologies, where I developed strong operational, analytical, and coordination skills that help businesses improve efficiency, reduce delays, and maintain accurate inventory control. I currently specialize in remote logistics support, freight coordination, warehouse administration, inventory reporting, and supply chain operations. I am highly skilled in managing logistics workflows, coordinating with suppliers, carriers, warehouses, and customers while ensuring smooth communication and timely execution of operations. My expertise includes: • Logistics Coordination & Supply Chain Operations . Fulfillment by Amazon (FBA) . Amazon Market Operations . Amazon Seller Central . Amazon Seller Analytics (Helium 10, Jungle scout, Seller App and ZonGuru. • Warehouse Management & Inventory Control • Freight Dispatching & Transportation Support • 3PL Coordination & Fulfillment Operations • Tariff Classification & Shipping Documentation • ERP & Warehouse Systems (Odoo, SAP, Warehouse ERP) • Inventory Reporting & Data Analysis • Google Sheets, Microsoft Excel & Advanced Reporting . Cross-border Ecommerce Logistics • Order Processing & Shipment Tracking • Stock Audits, Reconciliation & Inventory Accuracy . SOP Development & Process Documentation • Data Entry & Administrative Support • Vendor, Carrier & Customer Communication • KPI Tracking & Operational Reporting I am highly organized, detail-oriented, and capable of working independently in remote environments while maintaining professionalism and strong communication with teams across different time zones. I quickly adapt to new systems and processes and continuously seek ways to improve operational efficiency and supply chain performance. If you are looking for a dependable remote logistics professional who can support your warehouse, transportation, inventory, or supply chain operations with accuracy and efficiency, I am ready to help your business grow. 💬 Message me anytime — I’m ready to start immediately!

Zoho| Shopify| Zendesk| Freshdesk| Gorgias| G-Suite Experienced Customer Support and Collections Specialist with a strong background in Fintech Collections and E-commerce operations for U.S companies. I am able to handle a high volume of emails and chats in fast-paced environments, while prioritizing accuracy and confidentiality. Over the past 10 years I've enjoyed working with in different industries such as fintech, insurance and BPO helping them eliminate the small operational bottlenecks that eat up time and focus. I understand accuracy, confidentiality, and empathy because every number, report, and message affects real people and real outcomes. Here’s how I can support you: ✅E commerce Expertise: Order Management and Fulfillment Tracking. //Shipping Updates and Logistics Coordination. //Product Inquiries and Feature Clarification ✅Customer Support Excellence – Skilled in handling simple & complex inquiries, complaints, and escalations with empathy and clarity. ✅Team Collaboration & Reliability – Long-term collaborations, consistent performance, and strong communication. ✅Billing and Payment Follow-up (Tactful A/R) ✅After-Sales Support (Returns, Exchanges, Refunds) ✅Supplier Communication and Inventory Coordination ✅Process Documentation and Workflow Improvement ✅Administrative & Data Integrity: CRM data clean-up, report generation, and creating clear Process Documentation (SOPs). Tools I work with: Zoho| Shopify | Gorgias | Zendesk | Monday.com | Slack | Excel | Google Workspace | Microsoft Office If you’re looking for someone dependable, proactive, and detail-minded who keeps your operations running smoothly while you focus on growth - I'd love to support you!

Welcome to my profile! Let me guess 👉 You need someone who can keep your Shopify store running smoothly, handle customer inquiries, and manage operations with care and precision. 👉 You’re running an online store and drowning in customer messages, order follow-ups, and returns. 👉 You want your customers to feel heard, valued, and supported — but you can’t do it all alone. You’re in the right place. I’m Diana, an experienced E-commerce Virtual Assistant specializing in Shopify store management, customer email & chat support, order fulfillment, and product listing optimization. With over 3 years of experience supporting online brands, I help business owners deliver excellent customer experiences while keeping operations organized and efficient. ✅ Customer Support: Respond to customer emails, live chats, and social media messages on time — maintaining a warm, professional, and brand-aligned tone. ✅ Shopify Store Management: Product uploads, descriptions, pricing, app integration, bug fixes, and basic theme maintenance (CSS, HTML & Liquid adjustments). ✅ Order & Fulfillment: Track shipments, fix invalid shipping addresses, handle returns/refunds, and coordinate with suppliers or logistics teams. ✅ E-commerce Operations: Daily task updates, documentation of site changes, QA testing, and conversion-focused product page improvements. Tools: Shopify | ShipStation | Re:amaze | Gorgias | Google Workspace | Canva | ChatGPT | CRM systems If you need a dependable and detail-oriented e-commerce VA to handle customer communication, Shopify updates, and daily store operations let’s connect and make your online store run smoother than ever. 💼 What You’ll Get When You Work With Me 🔹 Prompt, Friendly & Empathetic Support: I respond quickly and handle customer issues with professionalism and warmth. 🔹 E-commerce & Shopify Expertise: From product listings to order tracking and refunds — I’ll manage your store efficiently. 🔹 Multi-Channel Communication: Email, phone, or live chat — I’ll represent your brand’s voice with consistency. 🔹 Order Management: Monitoring shipments, fixing invalid addresses, and updating fulfillment status daily. 🔹 Administrative Support: Reports, documentation, and simple systems that make your operations smoother. Platforms & Tools I Work With Shopify | ShipStation | Re:amaze | Gorgias | Google Sheets | Canva | ChatGPT | CRM Systems 📩 Send me a message today — I’d love to help your brand grow and your customers stay happy!

✅ Results-Driven Virtual Assistant & Lead Generation Specialist 🚀 Why Work With Me? ✔ Expert in B2B & B2C Lead Sourcing: Generated 5,000+ verified leads across industries like tech, healthcare, and e-commerce. ✔ Accurate & Verified Contact Information: Achieved 95%+ data accuracy, ensuring high email deliverability for outreach campaigns. ✔ In-Depth Online Research & Data Analysis: Delivered comprehensive research reports that informed strategic business decisions for 30+ clients. ✔ Fast & Reliable Communication: Fluent in English & Kiswahili, ensuring smooth collaboration. ✔ Quick Turnaround & Attention to Detail: Met 100% of project deadlines with an exceptional eye for detail. 🔍 What I Offer as a Virtual Assistant: ✅ Targeted Lead Generation – Using LinkedIn Sales Navigator, Apollo to source niche contacts. ✅ Online Research & Data Collection – market trends & industry insights. ✅ List Building & Data Mining – Customized contact lists for B2B & B2C businesses. ✅ Email Scraping & Validation – Achieved 98% email deliverability rates with advanced tools. ✅ Data Entry & Organization – Expertise in Excel, Google Sheets, CRM tools for structured datasets. ✅ Administrative Support – Inbox management, calendar scheduling & CRM updates. ✅ Customer Support & Outreach – Email & chat support to improve customer experience. 📊 Tools & Platforms I Use: 🔹 Lead Gen & Research: LinkedIn Sales Navigator | Apollo | Hunter.io 🔹 Data & Organization: Power BI | Excel | Google Sheets | Data Validation Tools 🔹 CRM & Admin Tools: HubSpot | Asana 🔹 Social Media & Content: Canva | ChatGPT 🌟 What Clients Say: 💬 “Tecla delivered 1,500+ qualified leads in record time with outstanding accuracy. Highly recommend!” – Tech Industry Client 💬 “Exceptional research skills! Tecla’s competitor analysis helped us identify key opportunities.” – E-commerce Business Owner 💬 “Fast, efficient, and professional. Tecla provided us with clean, verified data that boosted our outreach conversion rates by 20%.” – Marketing Agency Client 🚀 Let’s Elevate Your Business with High-Quality Leads, Research & Organized Data! 💌 Send me a message, and let’s get started today!