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At A Glance: VICIdial

The Internet and the advent of social media in recent years has taken center stage, with chat rooms and emails supplementing the tried-and-tested role of the telephone. Nevertheless, phone services for a company still remain a vital and relevant, if not overlooked, tool that can be implemented even more effectively as communications technology increases. Phone services and call centers encompass direct phone marketing and voice tech support; they can even act as internal phone systems for a company or group that has no centralized physical office or work space. VICIdial is an online software suite that can be set up and managed as a fully functional inbound/outbound call center without the requirement of a centralized physical call center. VICIdial specialists are dynamic professionals with experience working with the VICIdial suite and the elements it is made up of.

VICIdial specialists have expert and intimate knowledge of the system, which is an open source project that interacts with the PBX phone system through scripts written in PERL and PHP. This experience and knowledge means that not only are VICIdial specialists capable and experienced call center managers, but they oftentimes possess adequate coding skills that allow them to customize the VICIdial system to meet your specific needs. Hiring a freelance VICIdial specialist gives you access to a highly customizable software platform that can be turned into the ideal phone system solution for your business as well as a flexible and powerful ally to navigate new technologies involved in modern phone system solutions.

Customer Support

6 Bonus Tips for Choosing the Best Customer Service Representatives

According to C. Britt Beemer, an authority on customer service, “A good customer service person is born, not taught.” Based on experience from several industry experts, these six tips can help you consistently identify talented customer service representatives.

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October 28, 2016

For Clients

How to Prepare the Perfect Bookkeeper Job Description

A freelance bookkeeper can step in and handle many of the organizational aspects of the business such as generating financial reports, handling payroll, and dealing with accounts payable/receivable. Here’s how to write the perfect bookkeeper job description to land the best professional for the job.

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October 27, 2016

Mobile Development

7 Common Mistakes That Could Affect Your Android App’s Performance

Mobile development is much different than desktop programming—there are UI elements, battery usage, bandwidth, and operating system support to account for. Any of these aspects can hurt your Android app’s performance, and your user experience. For Android developers, here are tips on a few common mistakes to avoid when designing and building a mobile app.

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October 26, 2016

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