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At A Glance: VICIdial

The Internet and the advent of social media in recent years has taken center stage, with chat rooms and emails supplementing the tried-and-tested role of the telephone. Nevertheless, phone services for a company still remain a vital and relevant, if not overlooked, tool that can be implemented even more effectively as communications technology increases. Phone services and call centers encompass direct phone marketing and voice tech support; they can even act as internal phone systems for a company or group that has no centralized physical office or work space. VICIdial is an online software suite that can be set up and managed as a fully functional inbound/outbound call center without the requirement of a centralized physical call center. VICIdial specialists are dynamic professionals with experience working with the VICIdial suite and the elements it is made up of.

VICIdial specialists have expert and intimate knowledge of the system, which is an open source project that interacts with the PBX phone system through scripts written in PERL and PHP. This experience and knowledge means that not only are VICIdial specialists capable and experienced call center managers, but they oftentimes possess adequate coding skills that allow them to customize the VICIdial system to meet your specific needs. Hiring a freelance VICIdial specialist gives you access to a highly customizable software platform that can be turned into the ideal phone system solution for your business as well as a flexible and powerful ally to navigate new technologies involved in modern phone system solutions.

Web Development

How Cloud Computing Is Changing the Software Stack

Are sites, applications, and IT infrastructures leaving the LAMP stack behind? How have the cloud and service-oriented, modular architectures facilitated the shift to a modern software stack? Here’s a look at “site modernization,” the rise of cloud-based services, and the other ever-changing building blocks of back-end technology.

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August 30, 2016

Web Development

Trends in Cyber Security Threats & How to Prevent Them

There are a number of ways to help protect your data, systems, and customers’ information against security threats. But new types of threats are emerging that can compromise your business. Here’s a quick guide to some trends in IT security and a few ideas to safeguard yourself against them.

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August 29, 2016

Enterprise Solutions

9 Ways Agencies Can Successfully Scale with Freelancers

Agencies need to ramp up and down based on project needs. See how freelancers can help agencies deliver high-quality work for their clients and successfully scale with demand.

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August 24, 2016

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