Hire the Best Peoplesoft Professionals

I'm a ServiceNow Developer and Trainer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, CIS-Data Foundation, and CIS-Discovery certified, with many micro-certifications as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following ServiceNow-related areas (but not limited to): creating new modules and providing support for an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) CMDB Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) ITSM (Incident, Problem, Change & Requests) ITAM (HAM & SAM) REST APIs (Outbound & Inbound) Chatbot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration Agentic AI, Now Assist

Microsoft Certified Professional 9+ years IT consulting 10+ years programming (, C#, SQL, Javascript) 10+ years Dynamics CRM Implementation, Architecture, Development and Administration 9+ years leading technical teams at the enterprise level 3+ years government consulting 10+ years large volume ETL 10+ years systems integration 1+ years AI Implementation and Integration Source Control: Azure DevOps, TFS, IBM Rational Backend: SQL Server, MySql, SQL, PostGres Reporting: SSRS, Power BI ETL: SSIS, Scribe, Azure Data Factory Client Side: Javascript, HTML, CSS Server Side: C# Cloud: Azure AI: Chat GPT. Copilot Certifications: MS MB2-707 Dynamics CRM, ICAgile Certified Professions, Scribe Insight Security Clearances: NACI, VAHBI (Public Trust - High)

SUMMARY Certified and accomplished ServiceNow Developer with 6+ years of proven experience designing, developing, and managing scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITAM, SPM, and CSM modules. Known for blending strong technical skills with business acumen to automate workflows, optimize service delivery, and improve customer and employee experiences. Deeply committed to continuous learning and leveraging emerging technologies to solve complex enterprise challenges. PROFESSIONAL SUMMARY ServiceNow Development and Administration * Strong hands-on experience in ServiceNow platform configuration and administration including core modules: Incident, Problem, Change, Knowledge, Request, CMDB, and SLA Management. * Proficient in scripting (JavaScript, Glide Script, Glide Ajax), Flow Designer, Business Rules, UI Policies, Script Includes, Scheduled Jobs, and Notifications. * Designed custom applications and automated workflows tailored to client requirements

I help startups, SMEs, and growing organizations across the US, UK, India, and APAC build structured, scalable, and compliance-driven HR systems that support business growth, operational clarity, governance, and audit readiness. With 9+ years of experience across HR consulting, organizational development (OD), HR operations, and compliance frameworks, I specialize in HR transformation — helping businesses move from chaotic, reactive HR environments to structured, process-driven systems aligned with business goals. Many growing organizations struggle with: - Unstructured HR processes - Lack of SOPs and documentation - Compliance risks and audit gaps - Unclear roles and accountability - Scaling and operational inefficiencies I help solve these challenges through strategic HR frameworks, process optimization, organizational effectiveness, and compliance architecture — including ISO 27001:2022 and ISO 9001 aligned systems. What I Help Businesses With: HR Setup, Transformation & Process Optimization - HR department setup from scratch - HR audits & gap analysis - HR process restructuring - Workflow optimization & scalable HR systems HR Policies, SOPs & Compliance - HR policies & employee handbooks - SOP development & process mapping - Compliance documentation & governance support - Offer letters, contracts & HR templates Performance Management & Organizational Development - KPI/KRA framework design - Performance management systems - Organizational structure & role clarity - Employee lifecycle design Compliance & Workforce Systems - ISO 27001:2022 HR compliance support - ISO 9001 process alignment - HRMS implementation support - HR analytics, onboarding & workforce systems Industries & Experience: I have worked with startups, SMEs, manufacturing companies, healthcare organizations, and service-based businesses to build scalable HR systems that improve accountability, strengthen compliance, and support sustainable growth. I have also supported organizations aligned with DBHDD and GVRA requirements for the State of Georgia. Why Clients Work With Me - Strategic yet execution-focused approach - Expertise in HR + ISO compliance integration - Structured, scalable, and practical HR solutions - Strong focus on operational excellence and governance - Experience supporting scaling organizations and transformation projects If your organization needs structured HR systems, compliance-ready processes, or organizational development support, I can help build frameworks that scale efficiently and reduce operational risk.

Professional Overview I am a versatile virtual operations and administrative professional with over a decade of experience supporting nonprofits, government-funded programs, healthcare systems, and corporate environments. My background includes procurement, contract management, HR and recruiting support, AP/AR, data management, program administration, and high-volume customer service. I have successfully managed and supported large community programs—including rental assistance, youth worker well-being initiatives, workforce development services, and nonprofit program operations. My work ensures organizations stay compliant, organized, and running smoothly while improving service delivery for the people they serve. In addition to my operations work, I provide consulting services for nonprofits and small businesses, helping them streamline processes, create documentation, build financial systems, and ensure compliance with federal requirements such as 2 CFR 200. Clients appreciate my reliability, problem-solving skills, attention to detail, and ability to take ownership of complex tasks with minimal oversight. ⭐ What I Do (Virtually) Administrative & Operations Support Calendar, inbox & document management SOP development, workflow mapping & process improvement Program administration & reporting Project coordination across multiple teams HR support, onboarding and staff documentation Meeting minutes, summaries & executive support File digitization & records management Finance & Accounting Support Accounts Payable / Accounts Receivable Invoice processing, reconciliation & payment tracking Deposit logging, revenue tracking & expense alignment Financial file organization & audit readiness Budget tracking & federal reimbursement documentation Bill.com, QuickPay & similar systems Procurement, Contracts & Vendor Management RFP drafting, sourcing & competitive quote analysis Contract drafting, redlining & execution workflow Vendor onboarding & performance monitoring ERP purchasing workflows & procurement documentation Spend tracking, cost analysis & purchasing compliance Federal grant procurement support, including Uniform Guidance (2 CFR 200) Data & Systems Support Data entry, cleanup, verification & quality control CRM & ERP support, testing & workflow documentation System updates, user support & process mapping Report creation, dashboards & data summaries Customer Service & Communications High-volume call center operations & QA oversight Phone, email & chat-based customer support Issue resolution & escalation management Script writing, training materials & coaching Client service for government-funded and nonprofit programs ⭐ Program & Nonprofit Experience I bring extensive real-world experience managing and supporting programs that impact communities, including: Rental Assistance Programs Managed applications, documentation, eligibility reviews, vendor payments, and customer inquiries for high-demand housing support programs. Youth Worker Well-Being Initiatives Coordinated youth-focused program delivery, created workflows, monitored performance data, and supported partner organizations. Workforce Development & Community Programs Assisted with training programs, employer outreach, participant tracking, reporting, and service coordination. Nonprofit Consulting Helped organizations build systems for compliance, documentation, procurement, reimbursement, financial tracking, and operational efficiency. This background allows me to navigate complex, fast-moving environments with professionalism and accuracy. ⭐ Strengths & Skills Core Strengths Detail-oriented and accurate Highly organized and proactive Strong multitasker in high-volume environments Excellent written & verbal communication Skilled at breaking down complex processes Confidentiality-focused and dependable Specialized Skills Federal compliance (including 2 CFR 200) Contract drafting & procurement negotiation Subrecipient monitoring support Audit readiness & documentation review Workflow design & SOP creation Technical writing & meeting documentation Systems & Software ERP & Procurement: SAP, PeopleSoft, Agiloft, Microix, MIPPS Financial Platforms: Bill.com, QuickPay Productivity: Microsoft Office Suite, Google Workspace CRM & Call Center: Multiple CRM and support platforms Digital Tools: Adobe Sign, SharePoint, Workflow tools ⭐ How I Can Help You I provide reliable, high-quality virtual support that helps organizations: ✔ Stay organized and compliant ✔ Reduce administrative burden ✔ Improve financial accuracy ✔ Streamline purchasing and contract workflows ✔ Strengthen customer service and communication ✔ Enhance program operations ✔ Keep projects moving forward Whether you need daily operational support, financial processing, procurement and contract work, program administration, data entry, or customer service, I am here to make your workload lighter and your processes smoother.

Hi! I am Shanique a Human Resource Administrator with 10 years of progressive experience streamlining HR operations across multinational organizations. Proven expertise in HRIS systems, applicant tracking systems (ATS), and global employment law compliance, delivering strategic HR solutions that drive organizational efficiency and employee satisfaction. I am available to start immediately. I specialized in end-to-end recruitment processes, comprehensive onboarding programs, payroll administration, benefits coordination, and performance management systems. Demonstrated success in managing employee data integrity, conducting employment screening, and implementing HR policies that align with international labor standards and regulatory requirements. I am a specialist in talent acquisition, employee records management, workforce analytics, training coordination, and cross-functional collaboration with leadership teams. Proficient in advanced HR technologies including Workday, BambooHR, SAP SuccessFactors, and Microsoft Office Suite, enabling seamless integration of HR processes with business objectives. I wholeheartedly believe in fostering positive workplace cultures through strategic employee engagement initiatives, conflict resolution, and comprehensive support for organizational development. I am experienced in managing complex HR projects, conducting data analysis for informed decision-making, and maintaining strict confidentiality standards while serving as a trusted advisor to both management and employees. I am ready to leverage extensive international HR experience to optimize human capital management and contribute to sustainable business growth in dynamic global environments.