Hello! I’m a bilingual Customer Success Manager with experience supporting SaaS, EdTech, and enterprise clients across the U.S. I specialize in client onboarding, relationship management, retention, LMS support, and cross-functional coordination to help customers stay engaged and successful long-term.
I have experience supporting Blackboard environments, virtual learning operations, customer communication, issue resolution, and high-touch client support. My background combines Customer Success, account management, and education, allowing me to communicate effectively with both technical and non-technical stakeholders.
Here’s how I can help your team:
✔️ Customer onboarding & adoption
✔️ Client retention & relationship management
✔️ Account coordination & customer communication
✔️ LMS support (Blackboard & Moodle)
✔️ Zoom, Microsoft Teams & remote collaboration
✔️ English-Spanish bilingual support
✔️ Training sessions and customer guidance
✔️ Issue escalation and cross-team follow-up
Clients appreciate me for being proactive, organized, calm under pressure, and highly responsive. I genuinely enjoy building strong client relationships and helping customers feel supported and confident throughout their experience.
If you are looking for someone who can combine professionalism, empathy, communication skills, and strong customer management experience, I’d love to support your team.
Let's connect!
Customer Experience Management Software
Customer Retention
Account Management
SaaS
B2B Marketing
Compliance
Stakeholder Management
Customer Onboarding
Process Improvement
KPI Metric Development
Risk Management
Team Management
Customer Experience
Customer Engagement
Customer Relationship Management
Laura V.
Maracaibo, Venezuela
$9/hr
5.0
7 jobs
Lawyer with 10 years of experience in the field of criminal law, compliance regulations and human rights defense which has been recognized by Zulia’s Legislative Council, the Municipal Council and Zulia State’s Board of Lawyers (Professional Association). The work in Foro Penal has allowed me to develop leadership abilities in addition to gaining specialized experience on the subject of project management and knowledge on the subject of strategic litigation, handling of sensible data, humanization, emotional and digital safety, digital forensics, international law, children law and business law.
Project Management
Criminal Law
Management Skills
Business Management
Legal Consulting
Human & Civil Rights
Motivational Speaking
Problem Solving
Litigation
Critical Thinking Skills
Leadership Skills
Resolves Conflict
Data Entry
Digital Forensics
Digital Marketing
Bianca W.
Pembroke Pines, Florida
$40/hr
5.0
16 jobs
I help founders and growing teams stay organized, hire efficiently, and keep operations running smoothly.
I bring hands-on experience supporting both recruiting pipelines and day-to-day operations, and I’m comfortable stepping into fast-moving environments where structure, follow-through, and communication matter.
I also support clients as an accountability partner, helping maintain structure, priorities, and consistent progress across ongoing work.
🔹 Recruiting & Onboarding Experience
I’ve managed full hiring pipelines, including:
- Sourcing and screening candidates (Indeed and other platforms)
- Conducting structured screening calls
- Scheduling interviews and coordinating with hiring managers
- Managing onboarding workflows end-to-end
- Guiding new hires through documentation, background checks, and training steps
- Ensuring a smooth, professional first experience for new team members
🔹 Operations & Client Coordination
Beyond recruiting, I’ve supported ongoing business operations by:
- Managing client communication and follow-ups
- Coordinating schedules, calendars, and internal tasks
- Tracking workflows and keeping teams aligned
- Creating and maintaining CRM systems and organized records
- Auditing and rebuilding SOPs to optimize systems and improve workflows
- Supporting day-to-day execution so leadership can focus on growth
In previous roles, I’ve acted as a key point of contact between clients, internal teams, and leadership, ensuring communication stays clear and organized.
🔹 How I Work
I bring structure and consistency to fast-moving environments where priorities can shift quickly.
Alongside execution, I naturally support teams as an accountability partner, helping keep tasks, priorities, and deadlines clear and on track. I’m proactive with follow-ups, organize work into simple, manageable systems, and help maintain steady progress across ongoing responsibilities.
Whether it’s tracking progress, keeping communication aligned, or reinforcing priorities, I focus on creating clarity and reliable execution.
- Strong organization and prioritization
- Clear task tracking and deadline management
- Proactive follow-ups and status check-ins
- Simple, effective systems to keep work organized
- Reliable execution with minimal supervision
🔹 Tools I've worked with
Trello, Asana, Airtable, Google Workspace, Microsoft Office, Slack, Zoom, Senja, Calendly, Grammarly, Claude, Zapier, Indeed for Employers, Checkr, Bullhorn CRM, Jobber, LaunchBay
I adapt quickly to new tools and workflows and communicate clearly while supporting clients in both internal and client-facing roles.
I’m available during U.S. business hours and open to long-term roles where I can provide consistent support.
*My hourly rate reflects executive-level support and may vary depending on scope and responsibility.
Spanish
Virtual Assistance
Translation
Business Operations
Customer Engagement
Client Management
Customer Support
Communication Etiquette
Data Curation
Data Management
Editing & Proofreading
Administrative Support
Recruiting
Project Workflows
Project Management
System Administration
Process Optimization
Hiring Strategy
Candidate Interviewing
Den H.
Lviv, Ukraine
$40/hr
5.0
3 jobs
You have a product to build — or one that needs serious work. You don't want to coordinate three different specialists or explain the same context five times. You need one developer who understands the full picture and can execute across the stack.
I build complete software products — cross-platform mobile and desktop apps with .NET MAUI, web interfaces with Blazor or React, and the backend APIs and cloud infrastructure that tie everything together. Whether you're starting from scratch, migrating legacy software, or adding major features to something existing, I can own the technical side end-to-end.
What I work with:
— Cross-platform: .NET MAUI, Blazor, Xamarin, React Native
— Backend: ASP.NET Core, Web APIs, REST, GraphQL, Entity Framework Core
— Frontend: Blazor, React, Angular, TypeScript
— Databases: SQL Server, PostgreSQL, SQLite, Azure SQL
— Cloud & DevOps: Azure, Docker, GitHub Actions, CI/CD pipelines
— Integrations: ERP systems, third-party APIs, payment systems, GPS, AI services
Some things I've shipped:
✔️ A production POS system running on handhelds and tablets, integrated with Sage 100 ERP — offline-first, barcode scanning, returns, and background sync that holds up in real warehouse conditions.
✔️ An industrial machine monitoring system for shop-floor operators and supervisors — real-time KPIs, downtime tracking, lot traceability, and automated reports integrated with Sage via GraphQL.
✔️ A cross-platform voice note app with Whisper AI transcription, timestamped to YouTube videos, synced across iOS and Android.
✔️ An MVP logistics platform matching truck drivers with freight clients — driver verification, GPS tracking, subscription payments, and a grant to prove it had legs ($5k accelerator win).
How I work:
I give you a straight answer on what's feasible, flag problems before they become expensive, and ship working software on a defined schedule. No inflated estimates, no disappearing mid-project.
If that sounds like what you need, let's talk.
C#
.NET Core
.NET Framework
ASP.NET
React
JavaScript
Microsoft SQL Server
MySQL
SQLite
GraphQL
REST API
Websockets
Python
Xamarin
C++
Trisha Anne Gil G.
Taguma, Philippines
$7/hr
4.6
62 jobs
Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩💼
I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝
📍Here’s how I can support your business:
✅• Email & Live Chat Customer Support
✅• Order Tracking, Shipping Updates & Customer Inquiries
✅• Refunds, Returns & Dispute Handling
✅• Shopify Store Support
✅• PayPal & Klarna Dispute Management
✅• Social Media Customer Messages
✅• Admin Tasks & Data Entry
📍I have experience working with tools such as:
📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling |
📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡
If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉
Customer Service
Customer Support
Gorgias
Zendesk
Customer Care
Customer Satisfaction
Data Entry
Microsoft Office
Shopify
Ecommerce Order Fulfillment
Email Support
Shopify Dropshipping
Ebay Dropshipping
Dropshipping
Online Chat Support
Alternative Dispute Resolution
Order Processing
Ecommerce Support
Virtual Assistance
Administrative Support
Terrica S.
Gaffney, South Carolina
$15/hr
5.0
7 jobs
Need a professional, mobile-responsive WordPress website that actually reflects your brand and brings in leads? I build clean, high-converting websites using WordPress and Elementor Pro delivered on time, with zero hand-holding required on your end.
In the last 30 days alone, I've redesigned websites for a mental health practice, a law firm, a healthcare clinic, and a corporate consulting firm, all rated 5 stars, all delivered ahead of schedule.
Here's what you get when you work with me:
✔ WordPress Website Design & Development
✔ WordPress Elementor Pro Custom Websites & Landing Pages
✔ WordPress WooCommerce eCommerce Store Development
✔ WordPress Website Redesign & Conversion Optimization
✔ WordPress Speed Optimization (Core Web Vitals Focus)
✔ WordPress Bug Fixing & Technical Support
✔ SEO-Friendly Website Structure (RankMath / Yoast)
✔ WordPress Customization & Plugin Configuration
✔ WordPress Website Maintenance & Performance Improvement
✔ Landing Pages for Lead Generation & Paid Traffic
✔ Pixel-perfect Elementor Pro builds responsive across all devices
✔ SEO-optimized structure (semantic HTML, fast load times, proper hierarchy)
✔ Modern, professional design matched to your brand
✔ Smooth communication throughout, no chasing, no guessing
✔ Easy-to-manage site so you're not dependent on a developer forever
Past clients say things like: "exceeded expectations," "perfectly matched our vision," and "delivered excellent work with strong professionalism."
I don't just build websites, I build websites that work for your business.
Industries I've served: Healthcare, Legal, Mental Health, Corporate Consulting
Tools: WordPress, Elementor Pro, Responsive Web Design, SEO Optimization, Website Redesign
Ready to get started? Tell me about your project and I'll let you know exactly how I'd approach it.
Wordpress, Wordpress developer, wordpress designer, wordpress website, wordpress elementor, wordpress website design, wordpress elementor, web developer, webflow, web design, web scraping, website designer, lead generation, website, website design, website designer, website developer, website copywriter, amazon webstore, website content writer, website builder, elementor, elementor, designer, elementor website, elementor woocommerce, learndash elementor, elementary teacher, graphic design, wordpress elementor designer, wordpress blog design, wordpress woocommerce designer, web development, php, wordpress theme, squarespace, claude, wordpress plugin, advanced custom fields plugin, css, javascript, html, wordpress landing page, graphic design, divi, wordpress security, wordpress customization, wordpress optimization,
WordPress
Web Design
WordPress Theme
WooCommerce
Elementor
Web Development
WordPress Development
JavaScript
WordPress Website
CSS
Graphic Design
HTML
PHP
Responsive Design
Landing Page
WordPress Plugin
Website
Website Redesign
Website Maintenance
WordPress Customization
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