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If there’s one thing I’ve learned from years of supporting customers and teams across tech, eCommerce, and education- it’s that people remember how you make them feel. That’s why I approach client support and success as more than just solving problems, it’s about building trust and creating smooth, human experiences that make people feel seen, heard, and valued. I’ve spent the last 6+ years managing client communication and customer operations for eCommerce brands, US-based fintech companies, SaaS companies etc-- handling everything from onboarding and CRM updates to resolving hundreds of customer tickets daily, all with empathy, clarity, and professionalism. Here’s what I bring to your team: ⏩Client Success & Communication: I ensure clients feel supported and informed, managing inquiries, follow-ups, and feedback with warmth and precision. ⏩Customer Support Operations: Skilled with tools like Zendesk, HubSpot, Freshdesk, Intercom, and Gorgias, I maintain high satisfaction scores and quick resolution times. ⏩Onboarding & Retention: I guide new clients through smooth onboarding processes, set clear expectations, and track progress to improve retention. ⏩Systems & Organization: I keep CRMs clean, data accurate, and workflows efficient through tools like ClickUp, Notion, and Monday.com. ⏩Community Coordination: At AceAfrica, where I train and mentor women in digital skills, I manage group engagement, live sessions, and client progress tracking, keeping motivation high and communication consistent. I’m known for staying calm under pressure, communicating clearly, and thinking ahead,whether it’s catching small issues before they grow or crafting thoughtful messages that strengthen client relationships. If you’re looking for someone who brings heart to customer support and structure to client success, I’d love to help you build a system where every client feels cared for, every task runs on time, and nothing slips through the cracks. Proficient with; ✅Woo Commerce Expert ✅MS Office Fundamentals ✅Google Workspace ✅ Zoho CRM ✅ Hubspot ✅ Slack ✅ Zoom ✅Google Meet ✅Odoo ✅ Zendesk ✅Asana ✅Monday.com ✅ MX ✅ persona ✅ Atomic ✅ QuickBook ✅ Clickup Let’s create an experience your clients will remember for all the right reasons. Send me a message- I’d love to hear about your project!

Trust & Safety and customer support specialist with 5+ years of remote experience helping digital platforms manage users safely, professionally, and at scale. At Yubo, a global youth-focused social platform, I handled identity verification, fraud detection, CSAM investigation, and harmful content enforcement. I reviewed thousands of cases weekly while maintaining 97%+ accuracy under strict SLA conditions. I was recognized as a platform SME for child safety and identity security, consulted on 150+ complex escalations, and contributed to policy updates that improved team-wide enforcement. Alongside that, I bring 7+ years of customer support and remote operations experience across multiple industries; managing high-volume queues, resolving complex queries, and maintaining quality under pressure. I help platforms with: ✦ Trust & Safety operations and content moderation ✦ Identity verification and fraud detection ✦ Customer support and inbox management ✦ Virtual assistance and remote operations ✦ AI safety review and human-in-the-loop tasks If you need a professional for part-time, ongoing projects send a message; LET'S WORK TOGETHER.

Hi there! I’m a Real Estate Virtual Assistant, IT Support Specialist, and Customer Service Pro with over 5 years of experience. I’m passionate about helping businesses streamline operations and deliver excellent client experiences, and I bring a unique blend of real estate, tech, and customer service skills to the table. In real estate, I help agents and brokers manage their listings, organize CRM systems, generate leads, and handle administrative tasks that allow them to focus on closing deals. I have experience with MLS, property research, transaction coordination, and more. In customer support, I provide top-notch service through email, live chat, and phone support. I’m great at solving problems and ensuring clients have a positive experience, which helps businesses retain customers and improve satisfaction. When it comes to IT, I’m your go-to for troubleshooting, system administration, and providing seamless tech support. I can handle everything from basic software issues to complex network troubleshooting, always ensuring smooth operations for your team. What makes me different is my ability to communicate clearly and manage a diverse range of tasks. I’m detail-oriented, reliable, and flexible, and I pride myself on delivering results efficiently. I’d love to start with a small task so you can see the quality of my work firsthand. Let’s get started!

Do you need someone who will make your customers feel valued from inquiry stage to advocate stage and achieve success? You just found me. I help coaches, founders, wellness brands, healthcare brands, SaaS companies, agencies, startups, and product & service-based businesses deliver exceptional customer experiences through proactive customer service, customer support, customer success, sales support, and community management. With over 10 years of onsite and remote experience, I have built my career around helping customers feel heard, valued, supported, and confident in their decision to work with a business. Every customer interaction is an opportunity to build trust, strengthen relationships, and increase retention. I don't just answer emails, calls and messages. I help businesses improve customer satisfaction, increase retention, support sales conversations, reduce response times, and create experiences that keep customers coming back. Results I Have Helped Clients Achieve ✔ Helped scale a wellness coaching company from $20K+ monthly revenue to a consistent $80K–$100K monthly revenue through customer success, customer support, and sales support systems ✔ Cleared 500+ unattended lead inquiries which resulted in 70 closed sales within 2 months ✔ Re-engaged inactive leads and converted additional customers, helping increase monthly revenue by 5X ✔ Improved customer onboarding processes and increased course completion rates by 75% ✔ Improved customer response times by up to 80% ✔ Supported upsell strategies that converted low-ticket customers into $4,000–$6,000 premium program clients ✔ Successfully migrated 266 community members from Slack to Circle within 2 weeks ✔ Onboarded 200+ new community members within 3 months ✔ Supported 28 international brands across wellness, coaching, education, technology, nonprofit, consulting, podcasting, finance, and publishing industries How I Can Support Your Business Customer Service & Customer Support ✔ Email Support ✔ Live Chat Support ✔ Customer Communication ✔ Customer Relationship Management (CRM) ✔ Ticket Management ✔ Complaint Resolution ✔ Customer Satisfaction Support ✔ Social Media Customer Support ✔ Help Desk Support ✔ Knowledge Base Management ✔ Customer Follow-Ups ✔ Escalation Management Customer Success ✔ Customer Onboarding ✔ Client Onboarding ✔ Customer Retention ✔ Customer Engagement ✔ Customer Experience Management (CX) ✔ Client Relationship Management ✔ Upsell & Cross-Sell Support ✔ Account Support ✔ Customer Journey Management ✔ Renewal Support ✔ Churn Reduction Support ✔ Success Plan Implementation Sales Support ✔ Inbound Sales Support ✔ Outbound Sales Support ✔ Lead Qualification ✔ Lead Follow-Up ✔ Appointment Setting ✔ Appointment Scheduling ✔ Demo Call Coordination ✔ Pipeline Management ✔ CRM Updates ✔ Customer Nurturing ✔ Sales Administration ✔ Client Communication Community Management ✔ Community Setup & Management ✔ Circle Community Management ✔ Mighty Networks Community Management ✔ Discord Community Management ✔ Telegram Community Management ✔ Skool Community Management ✔ WhatsApp Community Management ✔ Member Onboarding ✔ Community Engagement ✔ Community Moderation ✔ Event & Webinar Coordination ✔ Member Retention ✔ Course & Resource Management ✔ Weekly & Monthly Check-Ins ✔ Community Growth Support Why Clients Enjoy Working With Me ✔ Proactive ✔ Reliable ✔ Organized ✔ Responsive ✔ Professional ✔ Detail-Oriented ✔ Easy to Work With ✔ Solution-Focused ✔ Confidential Tools I Work With HubSpot, Zendesk, Freshdesk, Intercom, Help Scout, GoHighLevel, ChurnZero, Circle, Mighty Networks, Skool, Discord, Slack, Trello, ClickUp, Asana, Monday dot com, Airtable, Google Workspace, Microsoft Office Suite, Zoho Workspace, Stripe, Shopify, WooCommerce, MemberPress, Kajabi, Mailchimp, ConvertKit, MailerLite, Calendly, Zoom, Loom, Zapier, Make, Canva, ChatGPT, Dropbox, Google Drive and other tools that help businesses deliver outstanding customer experiences. If you're looking for a Customer Service Representative, Customer Support Specialist, Customer Success Manager, Community Manager, or Sales Support Professional who genuinely cares about your customers and your business growth, I'd love to support you. Send me a message and let's discuss how I can help. Keywords Customer Service Representative | Customer Support Representative | Customer Success Manager | Customer Success Specialist | Community Manager | Community Engagement Manager | Client Success Manager | Customer Experience Specialist | Customer Care Representative | Client Relationship Manager | Sales Support Specialist | Sales Representative | Appointment Setter | Inbound Sales | Client Onboarding | Customer Onboarding | CRM Management | Help Desk Support | Email Support | Live Chat Support | Community Management | Virtual Assistant | Virtual Assistance

You're building a community, a learning program, or a mission-driven online academy and you need someone who can nurture your members, support your customers, communicate with clarity, keep your people engaged, and reduce churn rate to less than 2%? That's what I do best. Online communities don’t fail because of poor tools; they fail because they lack engineering conversations, systems, and trust at scale. Not by “posting more.” Not by “answering tickets faster.” ✔ For communities I've supported, I: 🔥 Built trust-driven communities where members stay, contribute, and refer others 🔥 Implemented engagement playbooks that increased weekly active members by 2–3x 🔥 Achieved up to 89% engagement rates while keeping monthly churn under 2% 🔥 Used social listening and behavioral insights to anticipate member needs before they escalate 🔥 Helped founders and startups, scale their communities without losing safety, structure, or culture 🔥 Built and managed 8+ niche communities across education, youth development, and EdTech ✔ I help EdTech companies, online coaches, and digital products brands turn silent users into active, loyal members, while reducing support overload and increasing retention. The results I helped my clients to achieve? I: 🧑‍🎓Supported EdTech platforms serving K–12 professionals, parents, teens, and educators 🧑‍🎓Transformed passive learners into active contributors through onboarding flows, prompts, and rituals 🧑‍🎓 Managed digital learning communities, responding to student/parent inquiries, supported onboarding, and maintained engagement. 🧑‍🎓 Provided admissions communications, students onboarding, inquiry support, and handled program coordination with excellence, while maintaining institutional compliance. ✔ I Provide: 🔥 Customer Support that reduces churn 🔥 Cut repetitive support tickets by 40–60% by building clear response systems, help docs, and proactive member communication 🔥 Maintained 95%+ customer satisfaction scores by responding with clarity, empathy, and solution-first messaging 🔥 Turned frustrated users into long-term advocates through human-centered support workflows. 🧠 Why Clients Choose Me and Stay: I don’t manage communities like a social media assistant. I manage them like a systems thinker + communication strategist + human behavior expert. ✔ For communities I've supported, I: 🔥 Implemented en ✨ My Top Strengths: Community Management: Led and nurtured online communities of up to 5,000+ members. Customer Success: Helped founders reduce customer churn by up to 49%. Youth Development & Education: Trained 3,000+ teens, managed 200+ parents, and supported learning programs across countries. High-Touch Relationship Building: Build trust with students, donors, participants, and parents Structured Communication: Clear, organized, and culturally sensitive communication style Program Engagement: Monitor progress, guide members through milestones, and maintain accountability Who I Work Best With: 1. EdTech Startup Founders I help you manage your learning community, respond to student/parent inquiries, support onboarding, and maintain engagement. 2. Wellness & Personal Development Coaches I support your members, maintain a nurturing online environment, and ensure students complete your program with confidence. 3. Christian Non-profits & Mission-focused Organizations I help manage donor communities, youth outreach groups, and discipleship programs with warmth and compassion. 4. Higher-Ed Institutions Admissions communication, student onboarding, inquiry support, and program coordination handled with excellence. 5. Global Non-profits in Youth Development Engagement, beneficiary management, reporting, parent communication, and community support. Tools & Platforms I Work With: Facebook, Reddit, Circle, WhatsApp, Discord, YouTube, Instagram or Tiktok, Skool, Circle, Discord, Slack, Kajabi, Thinkific, Podia, Teachable, Zendesk, Intercom, HelpScout, Freshdesk, Notion, CRM platforms, Google Workspace, Airtable. 🔫 I use only the tools that serve the outcome. Because, tools change but outcome doesn't. 🎯 If You’re Looking For Someone Who Can: ✔ Reduce support chaos ✔ Increase community engagement ✔ Improve member retention ✔ Protect your brand voice ✔ Scale without losing humanity Then I’m already thinking about how to solve your problem. If you value warm communication, structure, and reliable support, we’ll be a great fit. Let’s partner to build a community people love to be part of. Send me a message and let’s talk about what you’re building.

Most client problems I walk into aren't really about the product. They're about a broken system somewhere upstream: a ticket that fell through, a renewal nobody flagged, a report built on data nobody verified. I fix the system, not just the symptom. Over 4 years across B2B customer success, support operations, and data work, I've done three things consistently: Kept clients from leaving. At PJEK Enterprise, I managed 200+ monthly touchpoints across US, EU, and APAC accounts that had previously experienced inconsistent support. We ran 13 straight months at 95%+ CSAT with zero churn, including through payment disputes, account holds, and compliance-flagged transactions. Built the early-warning systems that make retention possible. I built a Salesforce health-scoring model that flagged renewal risk 45 days before accounts started disengaging. That runway was what made $180K+ in retained annual revenue possible, not last-minute scrambling. Fixed the data that teams were relying on. At Sikaddi, the team was spending 20+ hours a week on manual reporting with a ~12% error rate. I replaced the whole process with Python ETL scripts and SQL stored procedures. Error rate dropped below 1%, and the team reclaimed 1,000+ analyst hours annually. I also hold a HIPAA certification from a parallel clinical documentation contract (500+ monthly patient encounters, 100% compliance using Epic EHR). The zero-error discipline from that work carries into everything I do. What I can do for you on Upwork: Manage your B2B accounts, run QBRs, build health-scoring and renewal workflows Set up or overhaul your Zendesk, Salesforce, or HubSpot support operations Build Python/SQL pipelines to clean up messy reporting and automate manual work Design onboarding playbooks, escalation protocols, and SOPs your team will actually follow Step in as a fractional CS or support lead for growing remote teams Remote-native. UTC+1, available across EST, PST, and APAC hours. Available immediately for both short contracts and long-term engagements.