Hire the best Conflict Resolution Specialists in Nigeria

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$10 hourly
Ibukun O.
- 5.0/5
- (9 jobs)
Hi, I'm a Project management professional PMP (PMI CERTIFIED), a passionate, smart, and agile team builder you have been searching for, I promise you your search has just ended. With my 5+ years of experience in managing projects from their initiation phase to the closing phase I always endeavour to completely elimate or mitigate stress for CEOs and founders and help them stay off operations. I can fully control internal business processes, do strategic workload planning, and ensure team productivity. What I can do: 1. Take ownership of tasks & projects 2. Advice on which tools best suit your project. 3. Problems solver to your business 4. Implementing the basics of scrum & Agile project management techniques 5. Add structure to your business 6. Risk mitigation 7. Proficient in; -Slack - Trello - Asana - Airtable - Smartsheet Hiring me will guarantee PROFESSIONALISM in Organization, Communication, Team productivity & project management skills needed to support/lead projects, reducing risk, cost, and time.

Conflict Resolution
Project Management
Administrative Support
Communications
Critical Thinking Skills
Property Management
Quality Assurance
Resolves Conflict
Scrum
Airtable
Project Plans
Agile Project Management
Trello
$15 hourly
Stephanie Ifeanyichukwu C.
- 4.8/5
- (16 jobs)
I don't just resolve customer inquiries; I transform them into opportunities. With over 4 years of experience as a top-performing Customer Success Specialist, I've consistently delivered exceptional service that exceeds expectations. I turn routine interactions into memorable experiences, and customer satisfaction into unwavering loyalty. With me on your team, exceptional customer support is not just a standard, but a hallmark of excellence. My expertise includes: ✅ Handling customer inquiries ✅ Resolving issues ✅ Trouble shooting ✅ Proactive communication ✅ Maintaining detailed records ✅ Utilizing multiple communication channels My 4-year journey as a Customer Support Representative has included: ☑️ Improving customer satisfaction through effective problem-solving and personalised service ☑️ Increasing customer retention by building strong relationships and ensuring positive experiences ☑️ Gathering customer feedback to help improve products and services ☑️ Efficient handling of customer inquiries and complaints ☑️ Excellent communication skills, both written and verbal ☑️ Strong interpersonal skills to build and maintain customer relationships ☑️ Organised record-keeping and documentation ☑️ Problem-solving and conflict resolution ☑️ Data entry and management ☑️ Familiarity with CRM systems and support software I'm proficient in a range of tools and software, including: ✅ Customer Relationship Management: Gorgias, Salesforce, HubSpot, Zendesk, GoHighLevel ✅ Communication: Slack, Microsoft Teams, Zoom, Google Chat ✅ Email Management: Outlook, Gmail, Mailbird, Front ✅ Support Platforms: Freshdesk, Intercom, LiveChat ✅ Data Management: Google Sheets, Microsoft Excel I pride myself on being highly responsive and committed to delivering service that consistently meets or exceeds customer expectations. By entrusting your customer support needs to me, you'll ensure a positive experience for your clients and a stronger reputation for your business. Interested in learning more about how I can contribute to your success? Click the "Hire Me" button to schedule an interview and explore the possibility of working together.

Conflict Resolution
Email Support
Sales & Marketing
Email Marketing
Stress Management
Organizational Background
Continuous Improvement
Communications
Resolves Conflict
Multitasking
Problem Solving
Active Listening
Gorgias
Technical Support
Customer Support
Customer Relationship Management
$12 hourly
Agbo A.
- 5.0/5
- (11 jobs)
Struggling with low bookings, guest complaints, or bad reviews? Or need a property manager for your rental property? I help Airbnb, STR, and long-term rental owners boost occupancy, manage guests and tenants seamlessly, and increase revenue without the stress. As an expert property manager with a 100% job success score on Upwork, I will help you manage your long-term rentals and STR, maximize revenue, streamline operations, and deliver 5-star ratings. I’ve successfully managed long-term rental properties, Airbnb, VRBO, and Booking.com properties, ensuring top-tier guest experiences, 5-star ratings, and higher revenue for property owners. Whether you need full-service co-hosting, mid-term rental solutions, or long-term property management, I provide seamless support tailored to your needs. What I offer: ✔ Guest Communication & 5-Star Hosting: Quick responses, seamless check-ins, and review management. ✔ Pricing Optimization: Using PriceLabs & Airbnb Smart Pricing to maximize revenue and occupancy. ✔ Listing Optimization & Review Management: Crafting high-converting listings and handling reviews to improve your Airbnb ranking. ✔ Long-Term Rental Property Management: Lead to tenant conversion, tenant screening, lease coordination, and property maintenance oversight. ✔ Airbnb Arbitrage Property Sourcing: Finding profitable properties for rental arbitrage. 💻Tools I Use ⚜️ Airbnb ⚜️Booking.com ⚜️VRBO ⚜️Furnished Finder ⚜️Hospitable ⚜️Turno ⚜️PriceLabs ⚜️Monday.com ⚜️Trello, Asana ⚜️Apartments.com ⚜️ Zillow ⚜️ Inago ⚜️Trulia ⚜️Realtor.com ⚜️Xero ⚜️ Doorloop ⚜️ Coho.life ⚜️Advanced communication and organization tools; Dochub, Google Workspace, Microsoft Office Suite, Otter.ai, Eisenhower matrix, Slack, and Todoist. Let’s make your property rental business more profitable and hassle-free! Send me a message, and let’s discuss your needs. Abele

Conflict Resolution
Customer Support
Hospitality
Lease
Real Estate
Document Management System
Hospitality & Tourism
Rental Agreement
Maintenance Management
Real Estate Virtual Assistance
Resolves Conflict
Property Management Software
Property Management
Administrative Support
Virtual Assistance
Communication Skills
$20 hourly
Kate O.
- 5.0/5
- (1 job)
Are you overwhelmed with administrative tasks and need someone reliable to streamline your workflow? Struggling with email management, calendar scheduling, or project coordination? You're in the right place! As a seasoned virtual assistant, I offer top-tier customer service and a comprehensive range of administrative services to help you stay organized and focused on your core business. Whether you need meticulous email management, seamless calendar scheduling, or project management, I am here to provide high-quality, timely, and efficient support. What My Clients Say About Me: ✅ “Working with Kate has been a game-changer for our business operations.” ✅ “Her organizational skills and attention to detail are unmatched. Highly recommend her services!” ✅ “Exceptional customer service and administrative support. A true professional.” Why Choose Me? I have a keen eye for detail and a passion for helping businesses thrive. With years of experience, I have served clients from various industries, ensuring their administrative and customer service needs are met with excellence. We’d make a great fit if you’re thinking: "I need someone who can efficiently handle my administrative tasks." "I want a reliable virtual assistant who can improve my workflow." "I need expert customer service to enhance client satisfaction." Working with Me, You Will: ⭐ Receive top-notch administrative support, including email management, calendar scheduling, and project management. ⭐ Benefit from exceptional customer service, enhancing client satisfaction and retention. ⭐ Enjoy a seamless workflow with proficient use of productivity tools like Microsoft Office Suite, Google Workspace, and Trello. My Core Skills: Administrative Tasks: 📍Email Management 📍Calendar Scheduling 📍Project Management 📍Social Media Account Setup 📍Data Entry 📍Document Writing 📍Editing and Proofreading 📍Transcription 📍Research Customer Service: 📍Problem-Solving 📍Conflict Resolution 📍Customer Satisfaction 📍Customer Retention Technology Proficiency: 📍Microsoft Office Suite 📍Google Workspace 📍Trello 📍Mailchimp 📍HubSpot 📍Jira/Confluence Why Should You Hire Me? An Eye for Detail: I understand the importance of accuracy and consistency in administrative tasks. I meticulously handle each task to ensure your specific requirements are met. Prompt Delivery: I prioritize deadlines and strive to deliver tasks promptly without compromising quality. You can rely on me to meet your project deadlines efficiently. Skillful Communication: Clear communication is essential for a successful collaboration. I am responsive to messages and open to feedback, ensuring a seamless workflow throughout the project. Competitive Rates: I offer competitive pricing without sacrificing the quality of my services. You can trust that you’re receiving excellent value for your investment, with transparent pricing that fits within your budget constraints. Sounds Like a Good Fit? Hit the “Message” button, and we can get started right away!

Conflict Resolution
Resolves Conflict
Problem Solving
Google Workspace
Microsoft Office
Email Management
Calendar Management
General Transcription
Trello
Virtual Assistance
Customer Support
Editing & Proofreading
Writing
Legal Research
Essay Writing
Data Entry
$10 hourly
Justina E.
- 5.0/5
- (1 job)
Hello! Thank you for visiting my profile! I am a detailed oriented and self-driven customer Support Specialist and relationship manager with over 8 years experience who consistently goes overboard in delivering quality customer service, support, engagement, and retention. I specialize in developing and nurturing productive client relationships. I am very meticulous, goal-oriented, hardworking, sales-driven, a strong and dedicated team player familiar with handling email, phone, live chat, and technical support. I have had experience working with an electronics manufacturing company, the Education sector, a Financial institution and an e-commerce businesses. I am proficient in various CRM tools such as Zendesk, Gorgias, Freshdesk and CapsuleCRM, also excellent in the use of Microsoft Office Tools and Google Suite. I am also comfortable working with live chat software such as ZendeskChat, Tidiochat, Livechatinc, shiphero and Intercom. I am available for the following tasks/projects: 1) Social media management (Instagram, Facebook, Linkedin, and Twitter) 2) Customer Support (Phone support, email communication, ticketing systems, order fulfillment, disputes, chat support, technical support, etc) 3) Lead generation and data entry 4) Administrative assistance (Calendar management, internet research, email support, scheduling, Google docs, Google sheet, etc) 5) Virtual assistant duties (VA) 6) Telemarketing and Telesales (Cold calling, outreach, sales) I look forward to working with you.

Conflict Resolution
Customer Experience
Google Sheets
Customer Engagement
Customer Support
Customer Relationship Management
Resolves Conflict
Management Skills
Customer Retention
Microsoft Office
Customer Service
Sales
$20 hourly
Adaora N.
- 5.0/5
- (4 jobs)
Many companies struggle to create and maintain thriving online communities. Without clear engagement strategies, the right tools, and consistent management, communities often become inactive or disengaged. This is where I come in. I am a Tech-Savvy Community Manager with several years of experience building engaging, active, and successful communities. Whether it's through WhatsApp, Slack, Reddit, Telegram, Discord, or Facebook Groups, I have mastered the art of connecting people, fostering meaningful interactions, and driving community growth. My background in finance, customer success, and legal expertise gives me a well-rounded understanding of user needs and the importance of building strong, supportive relationships within communities. I specialize in community management tools like Slack, Discord, WhatsApp, Telegram, Reddit, Asana, Trello, and Notion, which I use to organize, engage, and communicate with community members effectively. I excel in data analysis, growth strategies, and enhancing user experience, all crucial elements for building active and loyal communities. As a Community Manager for an NGO, I successfully increased member participation by 30% by implementing engagement strategies and using the right mix of tools to create seamless communication. 🎓 My AI Career Essentials Certification highlights my commitment to leveraging cutting-edge technology and tools to foster deeper connections within communities and deliver measurable results. Let's connect! Hard skills: Google Suite | Microsoft Office Suite | Asana | Notion | Mailchimp | Trello | Slack | Canva | Discord | WhatsApp | Reddit | Telegram Soft skills: Data Analysis | Growth Strategies | User Experience | Customer Success | Relationship Building | Organizational Skills | Project Management | Reporting | Leadership | Collaboration | Communication

Conflict Resolution
Content Creation
Organic Traffic Growth
Social Media Engagement
Resolves Conflict
Community Management Software
Community Promotion & Growth Hacking
Community Management
Virtual Assistance
Email Communication
Administrative Support
Communication Skills
Management Skills
Writing
Active Listening
Customer Relationship Management
$25 hourly
Chinyere O.
- 5.0/5
- (8 jobs)
As a seasoned Curriculum Developer, Educator, and Mental Health Counselor with a Ph.D. in Educational Psychology, I specialize in designing transformative programs that foster growth, resilience, and meaningful learning. With over six years of experience, I’ve mastered the art of integrating education with mental health strategies to create inclusive, empowering experiences for individuals and organizations alike. My work goes far beyond curriculum design, it's grounded in mentorship, advocacy, and a deep commitment to equipping others with tools for long-term success. From supporting youth through critical life transitions to coaching professionals with empathy and insight, I bring a holistic, human-centered approach to everything I do. With a strong foundation in counseling, conflict resolution, and content development, I offer tailored strategies that help clients confidently navigate challenges and unlock their potential. My ability to craft engaging content and foster seamless communication ensures lasting impact in every project I undertake. If you’re looking for a collaborator who brings creativity, expertise, and heart to the table, I’m ready to help. Let’s work together to drive meaningful change.

Conflict Resolution
Coaching Session
Lesson Plan Writing
Communications
Resolves Conflict
Academic Content Development
Diversity & Inclusion
Workshop Facilitation
Teaching
Instructional Design
Career Coaching
Curriculum Development
Content Writing
Mental Health
Training & Development
Counseling Psychology
$5 hourly
Emmanuel O.
- 5.0/5
- (1 job)
Hello, If you're looking for a virtual assistant with Shopify management experience, or a customer service manager to support and engage with your customers, I'd love to work with you. I'm Emmanuel Odeh, with over 4 years of experience in customer support, virtual assistance, and back office management. Over the years, I've had the pleasure of assisting clients, leveraging my diverse skill set to achieve remarkable results. I've handled tasks such as responding to customer inquiries, data entry, inventory management, updating product descriptions and prices. My hands-on experience has equipped me with a deep understanding of the digital landscape. I believe that empathy is the cornerstone of exceptional customer service. Having been in situations where I felt unheard and frustrated, I understand the importance of being truly listened to and receiving personalized solutions. That's why I'm committed to putting myself in my customers' shoes, acknowledging their concerns, and providing thoughtful, tailored responses that exceed their expectations. By doing so, I aim to turn frustrating experiences into positive, memorable ones. I SPECIALIZE IN⬇️: ✅ Live Chat Software: Chat with online customers when they are visiting our website. ✅ Customer Care Specialist: Handling customer requests, inquiries, and complaints using a compassionate yet firm approach. ✅ Product Specification Knowledge: Guide Customers about the specified Product. ✅ Back Office: Order processing, order fulfillment, shipping and tracking, Returned & Refund. ✅ E-mail Communication: Resolve customer queries and ensure customer satisfaction on the Email. ✅ Records: keep Records for Future opportunities and threats. ✅ Additional: Creative Problem Solving skills, Google Suite, MS Office proficiency, Good Professional Relationships with Team. PROFICIENT WITH: ✅MS Office Fundamentals ✅Google Workspace ✅ Zoho CRM ✅ HubSpot ✅ Slack ✅ Zoom ✅Google Meet ✅Odoo ✅ Zendesk ✅Asana ✅Monday.com I am available for the short or long term and pride myself on delivering high quality, fast and accurate services. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands.

Conflict Resolution
Resolves Conflict
Social Media Management
Calendar Management
Data Entry
Shopify
Zendesk
Zoho CRM
Active Listening
Problem Solving
Google Workspace Administration
Communications
Scheduling
Time Management
Virtual Assistance
Customer Service
$5 hourly
Josephine O.
- 5.0/5
- (6 jobs)
The dream of every Airbnb Investor is to find a perfect short-term rental property and maximizing their Airbnb income. I’m Josephine, and as a trained Airbnb Property Finder, Cohost and Virtual Assistant, that is what I’m here to help you achieve!💯 I offer a comprehensive suite to streamline your Airbnb experience, allowing you to focus on what matters most-growing your business and creating exceptional guest experiences. My Services include: 1. Airbnb Co-Hosting: Guest Communication and Management: I am very fluent in English Language with a great customer satisfaction skill; therefore, ✅ I will ensure a seamless and positive guest experience that would lead to positive reviews and repeat bookings. ✅ Streaming check-in and out. ✅ I will help you Optimize your listings to attract more bookings and standout from competition. ✅ Optimize pricing strategies to maximize revenue and occupancy rates. ✅ Coordinating and collaborating with a professional cleaning and maintenance team to keep your property in pristine condition. 2. STR Property Finder: ✅ I will help you to search for ideal properties with high rental potential and Airbnb approved in your choice location , while sticking to your budget and preferences. ✅ Conduct thorough market research and negotiate favorable lease agreements with landlords. ✅Link you up with landlords for tour and lease signing. 3. Virtual Assistant: ✅ I will help in handling administrative tasks, guest communication, and calendar management. ✅ I will generate reports and analyze data to identify areas for improvement. ✅ Maintain a positive online reputation through guest review management. Benefits of working with me: ✅ Increased Revenue and Occupancy rate: My knowledge in listing optimization, pricing strategies and excellent guest communication leads to more bookings and higher rental income. ✅ Streamlined Operations: I’ll effortlessly handle all the day-day tasks, freeing up your time to focus on other aspect of your business. ✅ Excellent Communication and Customer Service: I provide clear and consistent communication with clients as well as promptly resolve any arising issues brilliantly and amicably. Let’s Discuss Your Needs! I have completed a training in Airbnb Short-Term Rentals Management and this course has helped me to gain essential insights and hands-on experiences. I’m enthusiastic in putting the skills I have acquired to work and provide exceptional services to you. I’m committed to helping you achieve your Short-Term Rentals goals and I’m optimistic I’ll make a great valuable impact in your business. I have a comprehensive understanding of Airbnb platform and its various functionalities. Perhaps you are trying to start your Short -Term Rentals business, or you are already a Host and needs a Virtual Assistant Co-host, I’m here to work with you. My main purpose is to help you attain financial success in your Airbnb business!💯 Working with me can be likened to fun because I’m open minded and always ready to learn new skills on the job. I hope to build a long-term relationship with you and provide an ongoing support to help you to successfully navigate the dynamic world of Short- Term Rentals! I’m confident I can help you achieve success in the Airbnb and STR market. Contact me today to discuss your specific needs and how I can create a customized solution JUST FOR YOU!💯

Conflict Resolution
Property Management
Critical Thinking Skills
Resolves Conflict
Time Management
Problem Solving
Communication Skills
Presentations
Hospitality
Administrative Support
$40 hourly
Chidera Kingsley P.
- 0.0/5
- (0 jobs)
I'm a copywriter, experienced in writing persuading words to enable you get to your target audience. weather your brand is new or old, give your list of target audience, we will get them rushing to your dm through ads copywriting/ email copywriting. . Quality advertisement is necessary to any brand, I'm here to offer that to you . Quality knowledge is necessary, so i study to give you the best . let's keep in touch, communication is a great necessity for every business.

Conflict Resolution
Freelance Marketing
Finance
Resolves Conflict
Presentations
Ad Copy
Business Presentation
Account Reconciliation
Presentation Design
Copywriting
$5 hourly
Oluwaseun T.
- 5.0/5
- (3 jobs)
As a dedicated Airbnb Co-Host and listing optimization expert, I specialize in enhancing guest experiences, Lead generation, research and travel itineraries and maximizing property visibility. With extensive experience in managing short-term rentals, I understand the nuances of the hospitality industry and what it takes to stand out in a competitive market. ► Guest Communication: Ensuring timely and professional interactions to enhance guest satisfaction. ► Listing Optimization: Crafting compelling property descriptions and utilizing high-quality photography to attract more bookings. ► Market Analysis: Conducting thorough research to set competitive pricing and improve occupancy rates. ► Operational Support: Streamlining check-in/check-out processes and managing guest inquiries efficiently. I am passionate about helping property owners succeed in their rental ventures. Let’s collaborate to elevate your Airbnb business! My services include: ✅ Guest Communication ✅ Listing Optimization ✅ Market Research ✅ Pricing Strategy ✅ Customer Service ✅ Conflict Resolution ✅ Property Management ✅ Social Media Marketing ✅ Data Analysis ✅ Data Entry ✅ Google Workspace (Docs, Sheet, Slides, etc) ✅ Check-in/Check-out Coordination ✅ Photography Skills ✅ Content Creation ✅ Research and Travel Itineraries ✅ Lead Generation ✅ Time Management ✅ Problem Solving ✅ Virtual Assistant ✅ Email and Calendar Management

Conflict Resolution
Regulatory Compliance
Google Workspace
Communications
Problem Solving
Time Management
Lead Generation
Data Analysis
Social Media Marketing
Property Management
Resolves Conflict
Customer Service
Booking Management System
Administrative Support
Virtual Assistance
$5 hourly
Blessing T.
- 5.0/5
- (1 job)
Are you overwhelmed with the everyday tasks of running your business and need someone you can trust to help you stay on top of things? Let me step in as your go to Virtual Assistant, and together, we’ll keep everything running like a well-oiled machine! With 5+ years of experience as a Customer Support Representative, combined with my telemarketing expertise, I’ve developed a keen sense of what businesses need to succeed behind the scenes. I understand how time-consuming administrative tasks, customer inquiries, and day-to-day management can be, and that’s where I come in. From handling emails, scheduling meetings, and managing your calendar, to data entry, research, and customer support, I’ve got you covered! Here’s what I can do for you: Email and Calendar Management: Keeping your inbox organized, responding to client inquiries, and ensuring you never miss an important meeting. Customer Support: Providing topnotch service to your customers, resolving issues quickly, and making sure they feel valued every step of the way. Data Entry and Research: Whether it's organizing data or conducting in-depth research, I ensure accuracy and detail in every task. Telemarketing and Outreach: If you need someone to reach out to prospects, make calls, or follow up with leads, I have the experience and confidence to get it done effectively. Task Management: Helping you prioritize tasks, stay organized, and ensure nothing slips through the cracks. Why choose me? I’m not just here to complete tasks — I’m here to become an extension of your team, to understand your business, and to take on the daily tasks so you can focus on what really matters. I take pride in clear communication, attention to detail, and most of all, dependability. You can count on me to get things done right and on time. What sets me apart? Genuine passion for helping businesses grow. A problem solving mindset to tackle any challenges that come my way. A friendly, approachable attitude that makes working together enjoyable! I understand that trust is key when it comes to handing over important tasks, and I’m here to show you that you can depend on me. I’m committed to ensuring your business runs smoothly, and I’ll always go the extra mile to see that your expectations are not just met but exceeded. If you’re ready to free up your time and partner with someone who truly cares about your business, feel free to reach out! Let’s start making things easier for you right away.

Conflict Resolution
Resolves Conflict
CRM Software
Multitasking
Data Analysis
Enhanced Detailing
Problem Solving
Active Listening
Time Management
Product Knowledge
Customer Service
Customer Support
Communication Skills
HubSpot
Zoho CRM
Email Support
$25 hourly
Miriam O.
- 5.0/5
- (4 jobs)
Expertise • Eye for details, editing, proofreading, In-depth research and exceptional writing • Ability to identify gaps in contents and presentations with problem-solving capacity and addressing such gap to suit client's expectation • Professional assistance in writing theses, research papers and articles with client's preferred formatting/style guide • Grade A in university undergraduate and graduate research projects and theses • Translation of complex documents and ideas to concise and clear user manuals for target audience and easy understanding • Use of virtual elements for reader-appeal documents and to illustrate complex ideas • Exploring Google Scholar, JSTOR and other academic research databases for verified literatures. • Application of technical writing tools for editing and proofreading to achieve coherence, completeness and appropriateness in contents. • Over-13years experience in academic research and analysis • Writing to attract grants from government and funding organizations • Articulating academic papers, strategic recommendations, policy briefs (translation of security intelligence reports and guides on Proliferation of Small Arms and Light Weapons for the National Peace and Security Forum) • Collaborations and paper publications on various research areas in local and international journals • Conference paper presentations, workshops, seminars meetings' facilitations, focus group discussions, KII and development of research instruments Personal Skills • Excellent command of English and communication skills (written and oral) • High Intelligent Quotient (IQ) • Creativity and ability to adapt to contextual and cultural requirement • Attention to detail • Great team player • Ability to meet deadline • My capacity is 100% void of Artificial Intelligence Previous Work/Training and Achievements • Social Change project on the Impact of Climate Change and Gender-Based Violence in Nigeria (2023) • Articulated the IPCR recommendations for policy briefs on Strategies for Peaceful Elections in Nigeria. Presented to the Independent National Electoral Commission (INEC), Nigeria (2023) • World Bank Training on Social Standards and Environmental Impact Assessment in Nigeria (2023) • World Bank Training on Gender Mainstreaming (2023) • IEP/Rotary International (Activator, West and Central Africa Cohort) 2023 • Conference attendance and paper presentation on Dialogue as a Tool to Addressing Ethno-Religious Conflict in Nigeria. At the ICERMediation International Conference, New York (2022) • Rotary Peace Fellow, Makerere, Uganda. (Study on Conflicts in Africa and discussions on global conflict) 2022 • Coordination of workshop on Addressing the Proliferation of Small Arms and Light Weapons in Nigeria, in collaboration with Nigeria Security Agencies (2018) • Workshop and Training on Climate Change, Water and Sanitation, (2019) • Coordinated the National Peace and Security Forum, (NPSF) Abuja, Nigeria that influenced policies through advocacy, interventions, trainings, strategic and key stakeholders’ meetings with recommendations, action plans and implementations. (2014 – 2017) • Facilitated a Technical Committee that reviewed and validated the draft National Reports on the Strategic Conflict Assessment across the 36 states and the Federal Capital Territory, Abuja, Nigeria (2017). • Coordinated a Technical Committee on Kaduna State Draft Legislative Bill on Peace Committee (2017) • Co-team leader that attracted grant and funding for the Strategic Conflict Assessment of all the 36 states and the FCT in Nigeria from the UNDP, British Council and other partners (2016). The project entailed research, field work, Focus Group Discussions, Key Informant Interviews, Reviews, Technical and Validation Meetings and Report Writing. The outcomes were published. • Led and participated in technical committees and meetings to articulate policy documents, working documents for government institutions and Associations (at various levels) • Facilitated a Technical Committee on Resolving the Herders/Farmers Conflict in Nigeria (2016) • SME in Peacebuilding, Conflict Resolution, Climate Change, Disaster Risk Management and Gender. Matters • Publications cited in international journals • Best graduate in Linguistics, University of Benin, Nigeria. (2005) • CGPA 4.0+ in all academic records • Two master's degrees and presently a Ph.D. candidate With my expertise, I will help address the gap in your project. With my capacity in academic research and writing. I am able to deliver high quality job. And I will ensure regular update on the progress and taking your ideas, so your expectations are met. My passion drives me, so I deliver the best result. Feel free to contact me for questions/inquiries/problem-solving. I am available to your calls and interviews. Looking forward to that! Best regards, Miriam Oguike adaezeujumimi@gmail.com

Conflict Resolution
Academic Writing
Academic Research
Analytics
Editing & Proofreading
Technical Writing
Disaster Recovery Plan
Gender Analysis
Resolves Conflict
Focus Group Moderation
Facilitation
$12 hourly
Precious A.
- 5.0/5
- (1 job)
PROFESSIONAL SUMMARY Certified Customer Service Representative with a transferable experience in providing resolution-centric customer support to anticipate and meet the needs of customers, ensure excellent service standards, and maintain high customer satisfaction on the phone, in writing, and in person. Proven track record of investigating customer complaints, providing appropriate solutions and alternatives and following up on resolutions, which increased customer retention rating by 15%. Completed Remote Customer Service Professional Certification from RecruitTech, and also earned Introduction to CRM with HubSpot. REVELANT SKILLS Customer Service/ Customer Satisfaction Enhancement: * Improved customer satisfaction by 25% through excellent customer service by answering and directing all incoming calls in a professional and courteous manner. * Demonstrated expertise in communicating a compelling brand message to targeted customers to improve customer

Conflict Resolution
Online Chat Support
Team Building
Problem Solving
Communication Skills
Resolves Conflict
Customer Service
$10 hourly
Ti-Abasi C.
- 5.0/5
- (1 job)
I help businesses run smoother, communicate better, and stay on top of their goals. Whether it’s managing calendars, handling customer interactions, or building workflows, I thrive in taking on the tasks that ensure my clients’ success. Here’s what I’ve been working on recently: - Supported the advertising industry with efficient data organization and workflow improvements. - Worked with a data breach company, assisting with critical data processing and secure system management. - These experiences have honed my skills in administrative support, customer service, and data management, equipping me to tackle your unique challenges with confidence and expertise. Who Am I? I’m a Virtual Assistant and Customer Service Specialist with about 2 years of experience. I help business owners simplify their processes, provide administrative assistance, answer client questions so they may concentrate on what is important, and expand the company. From handling client inquiries to planning your daily chores, I guarantee the everyday operations of your company. My goal is to take over your day-to-day administrative responsibilities and customer service tasks, allowing you to focus on growing your business. Whether it’s responding to customer inquiries, managing calendars, or organizing data, I make sure that nothing slips through the cracks. Here are some of my specialties: - Customer Service: Responding to client queries via email, chat, or phone; maintaining customer satisfaction; and resolving issues. - Administrative Support: Managing schedules, email inboxes, and organizing important files. - CRM Management: Updating and maintaining customer records in CRM platforms - Task & Project Management: Keeping track of tasks, deadlines, and project progress using tools like Trello, Asana, and Notion. - Data Entry & Processing: Organizing and processing data using Excel, Google Sheets, and other administrative tools. - Process Improvement: Streamlining customer service workflows and optimizing the efficiency of administrative tasks. Let’s collaborate to simplify your operations, delight your customers, and help your business thrive. KEYWORDS Customer Support, Client Communication, Email Support, Phone Support, Live Chat Support, Customer Inquiry Management, Issue Resolution, Order Processing, CRM Management, Ticketing Systems, Zendesk, Freshdesk, Zoho CRM, Client Follow-Up, Client Retention, Customer Feedback, Virtual Assistant Services, Administrative Support, Scheduling, Calendar Management, Email Management, Data Entry, Data Processing, File Organization, Document Management, Meeting Coordination, Task Management, Project Management, Time Management, Google Workspace, Microsoft Office, Notion, Trello, Asana, Google Forms, Google Sheets, Excel, Social Media Management, Email Organization, Documentation, Process Improvement, SOP Creation, Workflow Optimization, Online Research, Web Research, Information Gathering, Data Management, CRM Systems, Database Management, Data Cleaning, Data Entry Automation, Event Management, Customer Satisfaction, Client Onboarding, Client Relations, Social Media Engagement, Administrative Tasks, Virtual Assistance, Calendar Scheduling, Travel Planning. INDUSTRIES SaaS, Real Estate, Construction, Contractor, Retail, Information Technology and Services, Human Resources, Hospital & Health Care, Financial Services, Accounting, Computer Software, Automotive, Education, Marketing & Advertising, Health, Wellness & Fitness, Oil & Energy, Food & Beverage, Mechanical or Industrial Engineering, Electrical & Electronic Manufacturing, Internet, Medical Practice, Consumer Services, Management Consulting, Civil Engineering, Design, Research, Restaurants, Logistics & Supply Chain, Architecture & Planning, Apparel & Fashion, Consumer Goods, Arts & Crafts, Wholesale, Cosmetics, Retail, Staffing & Recruiting, Veterinary.

Conflict Resolution
Customer Retention
Resolves Conflict
Customer Support
Email Communication
Customer Relationship Management
Virtual Assistance
Administrative Support
Customer Experience
Online Chat Support
Customer Satisfaction
Email Support
Communication Skills
Customer Service
Technical Support
$7 hourly
Edna N.
- 4.5/5
- (3 jobs)
Your business deserves exceptional customer service and high-converting sales strategies—and that’s exactly what I deliver. Hi, I’m Edna, a Customer Retention Specialist and Sales Growth Expert with over five years of experience in customer support, telemarketing, lead generation, and CRM optimization. I help businesses turn interactions into long-term relationships and sales opportunities. I specialize in handling inbound and outbound calls, resolving customer concerns, boosting engagement, and implementing CRM strategies that increase conversions and customer satisfaction. My approach has helped businesses reduce resolution time by 30% and improve retention rates by 25%—because great service isn’t just about solving problems; it’s about creating experiences that bring customers back. SERVICES OFFERED: ✅ Customer Support & Retention ✅ Telemarketing & Lead Generation ✅ CRM Management & Workflow Automation ✅ Email & Live Chat Support ✅ Sales Strategy & Conversion Optimization ✅ Data Analysis & Performance Reporting Tools I'm Proficient With: ✅ Microsoft Office (Excel, Word, Outlook) ✅ Google Workspace (Docs, Sheets, Meet) ✅ BPO & Call Center Management ✅ Freshdesk, Zendesk, Intercom, Live Chat Support ✅ Lead Generation & Cold Calling ✅ Zoom & Microsoft Teams ✅ JIRA, Slack, Asana, Trello ✅ Insightly, LeadSquared, Seamless AI ✅ Marketo, Klaviyo, GetResponse ✅ Mailchimp WHY WORK WITH ME? ✔ Proven ability to boost sales and customer loyalty ✔ Skilled in CRM tools like HubSpot, Zendesk, and Freshworks ✔ Strong problem-solving & negotiation skills ✔ Highly adaptable and a quick learner ✔ Committed to exceeding client expectations 📌 Let’s Elevate Your Customer Experience & Sales Growth! Send me a message or click “Invite to Job”. I’d love to discuss how I can contribute to your business success.

Conflict Resolution
Inbound Inquiry
Customer Service
Email Marketing
Resolves Conflict
Email Support
High-Ticket Closing
Outbound Sales
Customer Retention
Automated Workflow
B2B Marketing
Sales & Marketing
Customer Support
Telemarketing
Digital Marketing
Lead Generation
$5 hourly
Chiamaka D.
- 5.0/5
- (2 jobs)
Have you ever lost a customer not because your product wasn’t good enough, but because they felt ignored, unheard, or frustrated after a poor support experience? As a CEO or business owner, that can be one of the most painful parts of the job. You’ve built something great, but one bad interaction can undo months of trust. And with everything on your plate, handling customer support personally just isn’t sustainable. That’s where I come in. I help CEOs and busy entrepreneurs take care of their customers the right way. With over 3 years of experience in the banking industry, I’ve learned how to stay calm under pressure, listen carefully, and solve problems with a personal touch. I step into your brand’s voice, making sure your customers feel valued, supported, and happy to stay. Whether it’s handling inquiries, following up with clients, or resolving complaints, I’m here to make sure no one slips through the cracks. Here’s what I bring to the table: -3+ years of real customer service experience in a high-stakes industry -Excellent communication and problem-solving skills -A friendly, empathetic approach that keeps customers calm and satisfied -Ability to manage inboxes, chats, and support tickets efficiently -A strong sense of responsibility — your customers become my priority My Goal: To help CEOs and business owners retain more customers by delivering warm, reliable, and professional customer support that builds trust, strengthens relationships, and enhances the overall customer experience so they can focus on growing their business with confidence. If you’re ready to stop worrying about customer complaints and start focusing on growth, I’m here to help I don't just help I participate, strategize, and execute. Let’s work together to create a support experience your customers will remember for all the right reasons. Ready to elevate your customer support? Let’s connect and turn your customer service into a key driver of loyalty and growth.

Conflict Resolution
Communication Strategy
CRM Software
Resolves Conflict
Feedback & Satisfaction Survey
Customer Relationship Management
Outbound Call
Inbound Inquiry
Phone Support
Online Chat Support
Email Support
Communication Skills
Customer Satisfaction
Problem Resolution
Customer Retention
Customer Support
$5 hourly
Stephnie A.
- 5.0/5
- (1 job)
When your customers face challenges, they need a support specialist who can solve problems quickly and effectively. It’s not just about responding—it’s about delivering exceptional service that leaves a lasting impression. That’s where I come in. As a dedicated Customer Service Specialist, I provide fast, reliable, and empathetic support across phone, email, and calendar management. With over 2 years of experience, I excel at managing high volumes of inquiries, resolving issues swiftly, and maintaining organized schedules. My goal is to enhance customer satisfaction by offering clear, timely, and effective solutions that make your clients feel heard, valued, and supported. Let me help your business stand out by streamlining operations and delivering the best customer service your clients deserve.

Conflict Resolution
Customer Service
Phone Communication
Upselling
Professional Tone
Persuasive Tone
Product Knowledge
Time Management
Resolves Conflict
Data Entry
Live Chat Software
Email Management
Active Listening
Technical Project Management
Problem Solving
Communication Skills
$6 hourly
Lawretta E.
- 5.0/5
- (2 jobs)
Customer Support || Admin Support || Executive Assistant ARE YOU STRUGGLING WITH DISORGANIZED OPERATIONS OR OVERWHELMED BY CUSTOMER INQUIRIES? Many businesses lose valuable time and client trust due to unanswered messages, delayed responses, or scattered administrative processes. These small inefficiencies can lead to frustrated customers, missed opportunities, and constant stress. Without dependable support, it’s easy to feel like you're always catching up — instead of moving forward. That’s where I come in. I’m a highly organized and reliable Customer Support and Administrative Assistant, specialized in streamlining daily operations, managing communications, and ensuring your customers always feel heard and valued. Whether it's email management, live chat support, calendar coordination, CRM updates, or task tracking — I help busy professionals stay on top of their game. With over Eight (8) years of expertise I help streamline operations, enhance productivity, and deliver exceptional service. My strong organizational and problem solving skills allow me to prioritize tasks efficiently, handle multiple projects seamlessly, and provide reliable support to executives and teams. 🔧 Specialization Customer Support (Email, Live Chat, Helpdesk) General Virtual Assistance Inbox & Calendar Management Data Entry & File Organization CRM & Ticketing System Management Client Follow-ups & Satisfaction Monitoring 🛒 Shopify Admin Support & Template Configuration I bring hands-on experience with Shopify admin tasks, including store setup, product uploads, and managing collections. I’ve worked with apps like Qstomizer for template configuration, ensuring product visuals and customization options meet branding standards and customer expectations. Whether you're launching a new store or maintaining an existing one, I can help streamline your backend processes for smooth, error-free operations. 🧰 Key Skills & Services I Offer as a Customer Support Professional and empathetic communication Fast, accurate data entry and transcription Task scheduling and reminders Document creation and formatting (reports, SOPs, forms) Customer issue resolution and escalation Process tracking and reporting 🛠️ Tools I Work With? Customer Support: Freshdesk, Zendesk, Intercom Admin & Productivity: Google Workspace, Microsoft Office, Trello, Slack, Notion CRM & Workflow: HubSpot, ClickUp, Airtable, Asana Communication: Zoom, Gmail, Google Meet 🌟 Why Choose Me as Your Customer Support ✅ Responsive & Reliable: I communicate clearly and meet deadlines without reminders. ✅ Detail-Oriented: Nothing slips through the cracks — I notice what others miss. ✅ People-First Approach: I treat your clients with care, patience, and professionalism. ✅ Process-Minded: I improve efficiency by documenting systems and suggesting workflow improvements. 💼 Work Style & Availability: Whether you're looking for a dependable long-term partner, need one-off project help, or want on-demand admin support, I’ve got you covered. I’m available for: ✅ Long-term contracts ✅ Short-term support ✅ Hourly or fixed-price projects Whether resolving customer concerns, optimizing administrative processes, or ensuring smooth day-to-day operations, I'm committed to delivering high quality support with a friendly and professional approach. Kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐦𝐞 𝐧𝐨𝐰” to get started—I’d love to hear about your goals and how I can support you. Let’s build something great together! Warm regards, Lawretta .E.

Conflict Resolution
Problem Solving
Multitasking
Google Workspace
Microsoft Office
Appointment Scheduling
File Management
Calendar Management
Virtual Assistance
CRM Software
Resolves Conflict
Client Management
Phone Support
Online Chat Support
Email Support
Customer Support
$100 hourly
Arowolo A.
- 0.0/5
- (0 jobs)
I’m Aanu a dedicated Customer Support Specialist with over 3 years of experience helping businesses deliver exceptional service. I specialize in handling high-volume inquiries via email, chat, and phone with empathy, accuracy, and professionalism. I’ve supported customers across different industries and time zones, consistently maintaining a 95%+ satisfaction rate. My strengths include problem-solving, de-escalating conflicts, CRM tools (like Zendesk, HubSpot, and Freshdesk), and remote collaboration. I’m also quick to learn new systems and tools. Whether you need someone to manage your inbox, respond to customer issues, or keep your operations running smoothly, I’m here to help you deliver excellent results with a friendly and reliable touch. Let’s work together to give your customers the experience they deserve!

Conflict Resolution
Resolves Conflict
Email Support
Zendesk
HubSpot
Customer Care
Customer Service Chatbot
$55 hourly
Stephanie I.
- 0.0/5
- (0 jobs)
Hi! I’m a student currently pursuing a degree in Information Technology, and I’m passionate about applying what I learn to real-world projects. I’m actively looking for remote opportunities on Upwork where I can contribute my growing skills, gain hands-on experience, and deliver value to clients. Whether it’s tech support, data entry, basic web development, or administrative tasks, I’m reliable, eager to learn, and committed to meeting deadlines. I’m looking to build lasting work relationships while expanding my knowledge in the tech field.

Conflict Resolution
Calming Tone
Communication Skills
Critical Thinking Skills
Resolves Conflict
Active Listening
Decision Making
Time Management
Phone Communication
Customer Service
$50 hourly
Dorcas O.
- 0.0/5
- (0 jobs)
I'm a seasoned Customer Value Manager with 12 years of experience in delivering exceptional customer service, driving retention, and building strong relationships. My expertise spans telemarketing, sales, problem-solving, and marketing design. Top Skills: - Customer Service & Retention - Telemarketing & Sales - Problem-Solving & Resolution - Marketing Design & Strategy - Relationship Building & Management Experience: - 12+ years in customer-facing roles, driving satisfaction and loyalty - Proven track record of resolving complex customer issues and improving retention What I Do Best: - Deliver personalized customer service and support - Develop effective retention strategies and build strong relationships - Analyze customer feedback to drive improvements - Create engaging marketing materials and campaigns Let's Collaborate! If you're looking for a dedicated professional to enhance customer satisfaction, drive retention, and build strong relationships, I'm here to help. Let's discuss how my skills and experience can support your business goals.

Conflict Resolution
Community Management
Product Knowledge
Client Management
Data Entry
Resolves Conflict
Time Management
Problem Solving
Communication Skills
$47 hourly
Onyele E.
- 0.0/5
- (0 jobs)
I'm a passionate and versatile individual with a flair for communication and creativity. I’m currently in my final year studying Chemistry Education at the University of Lagos (UNILAG), and alongside my academic journey, I thrive in the world of content creation and public speaking. I have a strong command of the English language, enabling me to connect and converse effectively with a global audience. Writing is one of my core strengths — from social media content to creative scripts and engaging posts. As a Master of Ceremony (MC), I bring life, energy, and coordination to events of all kinds. I’m also a computer expert, skilled in software installation, Microsoft Office tools, and general tech troubleshooting. Whether on stage, online, or in front of a screen, I love using my talents to inform, entertain, and inspire.

Conflict Resolution
Content Creation
Resolves Conflict
Writing
$4 hourly
Grace N.
- 5.0/5
- (2 jobs)
I’m an experienced Airbnb Guest Manager, General Virtual Assistant, and Customer Service Specialist with over 3 years of experience delivering top-tier support. Skilled in guest communication, problem-solving, and ensuring seamless experiences for both customers and Airbnb guests. Adept at handling inquiries, resolving issues efficiently, and maintaining strong client relationships through clear communication and responsiveness. Committed to providing high-quality service that enhances customer satisfaction and business success. ✅ How I Can Help You ✔ Listing Optimization & SEO – Create high-converting listings with compelling descriptions & high-quality visuals. ✔ Dynamic Pricing & Revenue Growth – Adjust pricing based on market trends & competitor analysis to maximize earnings. ✔ Guest Communication & Issue Resolution – Provide fast, professional responses to guest inquiries, ensuring 5-star reviews. ✔ Maintenance Coordination – Manage cleaning schedules, maintenance requests, and guest issues for seamless operations. ✔ Hands-Free Hosting – Automate check-ins, check-outs, and messaging, so you can earn passive income stress-free. 🎯 Results You Can Expect 🚀 Higher Occupancy & Revenue through optimized listings & pricing strategies. ⭐ Better Guest Reviews leading to more bookings & increased visibility. 🤝 Full-Service Property Management so you can focus on growth, not operations. 🛠 Tools & Platforms I Use 🔹 Booking Platforms – Airbnb | VRBO | Booking.com | Expedia 🔹 Property Management Systems (PMS) – Hostfully | Guesty | eviivo | Lodgify | Hospitable 🔹 Dynamic Pricing & Revenue Tools – Wheelhouse | PriceLabs | Beyond Pricing 🔹 Project & Task Management – Google Workspace | Microsoft Office | Trello | Asana | ClickUp Message me today to get started! 🚀

Conflict Resolution
Travel Planning
Problem Solving
Scheduling
Maintenance Management
Revenue Management
Resolves Conflict
Administrative Support
Data Collection
Customer Service
Communication Etiquette
Virtual Assistance
Hospitality & Tourism
Property Management Software
Property Management
Real Estate Virtual Assistance
$10 hourly
Oluwatoyin A.
- 0.0/5
- (0 jobs)
Results-driven customer service professional with 5+ years of experience, exceptional communication, problem-solving, and customer handling skills.

Conflict Resolution
CRM Software
Communications
Problem Solving
Online Chat Support
Resolves Conflict
Time Management
Customer Service
Active Listening
Phone Communication
Email Communication
$6 hourly
Godwin O.
- 0.0/5
- (3 jobs)
I help Airbnb hosts maximize bookings, enhance guest experiences, and maintain top-tier reviews. From optimizing listings and managing guest communications to coordinating cleaning and ensuring smooth operations, I handle it all. Let me take the hassle out of hosting and help your property stand out.

Conflict Resolution
Customer Service
Resolves Conflict
Research & Development
Academic Writing
Administrative Support
Google Calendar
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
$12 hourly
Thompson O.
- 5.0/5
- (1 job)
With years of experience in Managerial support and customer experience Solutions, I am your go-to person if you need someone who can provide high-level, end-to-end administrative and business support. I have a great deal of experience in meetings & calendar management, email handling, communications/coordination, travel & expense management, project management - technically, any admin task that can be done virtually. Multi-talented Customer Service Management consistently rewarded for success in handling escalated customer queries, leading teams and providing operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experience with the following CRM: Trello, intercom, Quickbooks, Orderdesk, Reship, help scout, Zendesk, Shopify, Gorgias, G-suites, Ring Central, Just Call and many more.

Conflict Resolution
Problem Solving
Property Management
Contract Drafting
Contract Management
Resolves Conflict
Communications
Time Management
Client Management
Customer Experience
Bookkeeping
Data Entry
Administrative Support
Scheduling
Project Risk Management
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