I WILL bring structure to your growing business by turning messy workflows into organized, scalable systems.
Is your team constantly chasing updates, missing deadlines, or relying on manual processes that waste time?
As businesses grow, operations often become scattered. Information lives in different places, onboarding becomes inconsistent, projects lose momentum, and founders end up managing the work instead of growing the business.
That's where I come in.
I'm a Workflow Specialist who helps founders, startups, agencies, and service-based businesses simplify their operations by designing workflows, improving processes, documenting SOPs, and implementing systems that keep teams organized, productive, and accountable.
I don't just manage tasks; I build the systems behind them.
How I can help
✔ Workflow Design & Process Optimization
Design efficient workflows that eliminate bottlenecks, improve collaboration, and keep projects moving smoothly.
✔ Business Operations Support
Streamline day-to-day operations so your team works more efficiently and nothing falls through the cracks.
✔ Project & Team Coordination
Keep projects on track, improve communication, and ensure priorities and deadlines stay visible.
✔ SOP Development & Process Documentation
Create clear Standard Operating Procedures (SOPs), training guides, and internal documentation that make onboarding faster and work more consistent.
✔ Workflow Automation
Reduce repetitive manual work by implementing practical automations that improve productivity and free up your team's time.
✔ Executive & Administrative Support
Manage the operational details—from calendars and inboxes to client communication and documentation—so you can focus on strategic growth.
Platforms & Tools I Work With
Trello • Asana • Zapier • ClickUp • Monday • Notion • Google Workspace • Slack • Microsoft Office • Airtable • Canva • Calendly • Google Drive • Loom
Whether you're already using these tools or starting from scratch, I'll help you build systems your team will actually use, not abandon after two weeks.
What working with me looks like
✅ Organized workflows that are easy for your team to follow
✅ Clear processes that improve accountability and consistency
✅ Better visibility across projects and daily operations
✅ Faster onboarding with documented systems
✅ Less manual work through workflow automation
✅ Reliable operational support that keeps your business running smoothly
My goal isn't just to help you get through today's workload; it's to create workflows and systems that continue supporting your business as it grows.
I work best with
• Startups
• Small & Growing Businesses
• Marketing & Creative Agencies
• Coaches & Consultants
• Service-Based Businesses
• Founders who need a trusted operations partner
Trello
Task Coordination
Microsoft Office
Google Workspace
Communications
Project Management
Task Automation
Process Improvement
Project Management Support
Digital Project Management
IT Project Management
Asana
Business Operations
Project Workflows
Process Development
Automation
Process Design
Zapier
Virtual Assistance
Scheduling
Tina F.
Lagos, Nigeria
$10/hr
4.6
15 jobs
Your inbox is overflowing, your calendar is packed with competing priorities, and critical tasks are waiting for your attention. I bring structure to your day through proactive executive support, email management, calendar management, and operations support.
As an Executive Assistant and Virtual Assistant, I help founders, CEOs, coaches, and consultants reclaim 10–15 hours every week by providing executive and operations support, managing email, coordinating complex calendars, maintaining CRM systems, arranging travel, and streamlining the administrative workflows that keep their businesses moving.
I don't just complete tasks—I anticipate priorities, keep projects on track, and ensure important details don't fall through the cracks. You can count on me to communicate proactively, stay organized, and handle sensitive information with professionalism and discretion.
Proven Results & Administrative Impact
✔ Identified a missed $8K renewal hidden in a founder's inbox before it expired, preventing lost revenue.
✔ Reduced email response delays from 48 hours to under 2 hours by building an efficient inbox management system in Google Workspace.
✔ Cleared and maintained a backlog of 300+ emails, achieving Inbox Zero for more than six months.
✔ Built an automated time-off management system using Airtable and Zapier, and improved operational efficiency by 45% by implementing automated CRM workflows in GoHighLevel.
Executive Support & Operations
I provide reliable support across the administrative and operational functions that keep your business running efficiently:
✔ Inbox & Email Management
✔ Complex Calendar Management & Scheduling Across Multiple Time Zones
✔ Meeting Coordination, Agendas, Minutes & Follow-up Tracking
✔ Travel Arrangements & Itinerary Planning
✔ CRM Management & Pipeline Updates
✔ Document & File Organization (Google Drive)
✔ SOP Documentation & Process Improvement
✔ Project Coordination, Project Tracking & Task Management
✔ Client Communication & Follow-up Coordination
✔ Vendor Coordination & Administrative Support
✔ Client & Team Onboarding Support
Tools
Google Workspace | Microsoft 365 | Slack | Calendly | Asana | Trello | Monday | Airtable | Zapier | GoHighLevel | ClickUp
If you're looking for an Executive Assistant or Virtual Assistant who takes ownership, communicates proactively, and provides dependable executive and operations support, I'd love to discuss how I can help streamline your business and free up your time to focus on growth.
Trello
Executive Support
Virtual Assistance
Email Management
Calendar Management
Administrative Support
Zapier
Slack
Automated Workflow
Client Management
Task Coordination
Asana
Meeting Scheduling
Google Workspace
CRM Software
Operations Management Software
Project Management Support
Microsoft Office
Eniola A.
Lagos, Nigeria
$10/hr
5.0
8 jobs
“𝗚𝗲𝘁 𝗬𝗼𝘂𝗿 𝗧𝗶𝗺𝗲 𝗕𝗮𝗰𝗸! 𝗧𝗵𝗿𝗶𝘃𝗲 𝘄𝗶𝘁𝗵 𝗡𝗼𝘁𝗶𝗼𝗻 & 𝗔𝗜 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝘀𝘆𝘀𝘁𝗲𝗺𝘀“
“I know what I want to build… but I feel like I’m constantly trying to hold everything together.”
⭐⭐𝙏𝙝𝙤𝙨𝙚 𝙬𝙚𝙧𝙚 𝙩𝙝𝙚 𝙚𝙭𝙖𝙘𝙩 𝙬𝙤𝙧𝙙𝙨 𝙤𝙛 𝙢𝙮 𝙘𝙡𝙞𝙚𝙣𝙩.⭐⭐
She struggled tirelessly explaining the same processes to her team every single week. Relied on random sticky notes, voice notes, spreadsheets, and scattered messages just to keep things running.
Her team kept asking the same questions.
𝗧𝗵at 𝗹𝗲𝘃𝗲𝗹 𝗼𝗳 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝗿𝗶𝗴𝗵𝘁!
Important processes lived only in her head and every day felt like she was just trying to keep things from falling apart.
This is exactly what happens in many businesses without proper systems in place.
Leads come in… but there’s no structured way to track or follow up.
Tasks get done… but there’s no clear process to repeat them.
Important steps are skipped… because nothing is documented.
Notion workspace helps you build systems that organize your business, track everything, and make your workflow easier.
In fact, if your Notion workspace needs a tutorial every time someone logs in… it’s already broken. or you have not standardize vital roles or processes in your business using SOPs.
𝐓̶𝐡̶𝐚̶𝐭̶ ̶𝐧̶𝐞̶𝐞̶𝐝̶𝐬̶ ̶𝐭̶𝐨̶ ̶𝐒̶𝐓̶𝐎̶𝐏̶!̶
Most setups are either overdesigned or overengineered and both kill productivity. What you need is a simple process to track any progress you are making.
As a Notion consultant, I help business, startups and agencies break through that wall by architecting custom Notion systems and AI integrations that gives clarity
Imagine a single Notion dashboard (CRM, project tracker, content hub) that automatically updates itself via n8n or Zapier so nothing slips through the cracks. Also I would analyze your existing processes, then design and build integrated automations (using Notion, Airtable, claude cowork) that capture every lead, sync data across platforms, and trigger notifications or follow ups.
𝐌𝐲 𝐊𝐞𝐲 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬:
◉ Notion Workspace Design: custom dashboards, CRM and content management systems, client portals, Template design & SOP libraries
◉ AI Automation: Automate reporting with n8n, Zapier, Make and Claude Cowork
◉ Client Management: lead capture & routing, contact sync between forms, email platforms and Notion/Airtable/Claude
◉ Dashboards & Reporting: Consulting tracking (meeting notes, follow ups, next step {Notion, Google Sheets) to make data driven decisions.
◉ System Audit & Optimization: Apply Formulas and rollups with the filters from instructions to suit individuals in team
◉ Create Step by Step SOP in Notion from Training Video (ERP Portal Process)
◉ AI Agents: autonomous agents using n8n, Make and OpenAI/Claude APIs that execute tasks and respond to triggers without human intervention
◉ Migration from an already existing setup to Notion. Combines properties from separate databases.
◉ Notion Workspace Design & Systems Architecture: custom Notion operating systems for project management, CRM, SOPs, content pipelines, dashboards, and Wikipedia
◉ CRM Automation & Lead Management: HubSpot, GoHighLevel GHL, and Airtable pipelines that capture, qualify, nurture, and convert leads automatically
◉ AI Integration & LLM Workflows: GPT 4o, Claude ai, and Gemini integrations that power smart email responses, content generation, data extraction, and decision-routing inside your existing tools
◉ Business Process Automation: end-to-end workflow optimization that eliminates bottlenecks, reduces human error, and gives you back hours every single week
𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞:
• No More Chaos: Turn scattered tools and manual tasks into one seamless, automated system
• Scalable Systems: My workflows are built to grow with your business, handling higher volume
• Automation First: Reduce busywork and human error by automating key processes freeing your time for what matters
• Claude code Integrate AI
• Ongoing Support
𝐖𝐡𝐨 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐛𝐞𝐬𝐭:
1. Consulting Firms & Founders
2. Fractional marketing agency
3. Sports medicine company & consumer health
4. Coaches tired of manually managing bookings, follow ups, and client communications.
5. Real estate Agencies looking to scale operations without scaling headcount.
6. Content creators like podcasters looking to have a centralized project management and content hub created in Notion.
If your Notion workspace is a mess, I'll restructure it into a clean, intuitive, and productivity driven system
Let's create something that runs itself keeping you focused
Notion, Notion workspace setup, Notion dashboard, Notion CRM, Notion project management, Notion SOPs, Notion templates, Notion database, Notion workflow automation, AI automation, Claude code integration, Openclaw setup, Zapier, Make, Notion Architect, Notion + Slack integrations, Fireflies, Google Calendar, Claude AI, Claude Cowork, Knowledge manage
Notion
Template Design
Project Management
Database Management
Business Process Automation
Process Improvement
Digital Project Management
Google Sheets Automation
Business Operations
Administrative Support
Claude
Zapier
Airtable
Automated Workflow
Asana
Database
Organizational Plan
Project Workflows
Virtual Assistance
Microsoft Excel
Sunday H.
Lagos, Nigeria
$5/hr
5.0
1 jobs
As a business owner or executive, your time should be spent making decisions, not chasing updates, organizing tasks, or fixing broken workflows.
That’s where I come in.
I’m an Executive Virtual Assistant with strong project management expertise, helping founders, directors, and growing teams stay organized, aligned, and in control of their operations.
I provide structured executive and operational support using tools like Asana, ClickUp, Trello to ensure tasks move forward, deadlines are met, and nothing slips through the cracks.
Here’s how I support you:
• Executive administrative support.
• Calendar and inbox management.
• Project planning and workflow setup.
• Task coordination and team follow-ups.
• Progress tracking and reporting.
• Process documentation (SOPs)
• Data management and organized record-keeping.
• Internal communication support.
I don’t just manage tasks, I help build systems that make your business run smoothly.
With a background in renewable energy and electrical installation, I’m comfortable working within technical, engineering, and operations-driven environments.
I understand structured processes, technical documentation, and cross-functional coordination, which allows me to support complex projects with clarity and accuracy.
If you need an Executive VA who:
✔ Understands project management systems
✔ Takes ownership of operations
✔ Communicates clearly with your team
✔ Follows processes and improves them
✔ Keeps projects on track without constant supervision.
Then I’m ready to support your business.
Let’s build systems that give you back your time.
Trello
Project Management
Asana
CRM Automation
Zapier
Google Actions
Virtual Assistance
Google Workspace
HubSpot
Freshworks CRM
Team Management
Business Planning & Strategy
Project Planning
Administrative Support
ClickUp
Ani M.
Lagos, Nigeria
$6/hr
5.0
5 jobs
Customer Support & Customer Success Specialist for SaaS, AI, Tech & E-Commerce | Email, Phone & Chat Support | Reduce Churn, Resolve Tickets & Keep Users Coming Back.
Most SaaS founders don’t lose customers because of a bad product.
They lose them because their help desk has no system, no speed, and no specialist managing it.
If you are a founder still answering support tickets yourself, this profile is for you.
Every unanswered ticket, every confusing onboarding email, every “I couldn’t figure it out” is a cancelled subscription you didn’t have to lose.
That’s exactly what I fix.
I am a Customer Support, Customer Success & Technical Support Specialist helping SaaS, AI, Tech, and E-Commerce companies improve user retention, reduce churn, and deliver 5 star customer experiences without the founder drowning in support queues.
Here’s what working with me looks like:
◆ Help Desk & Ticket Management — clear, empathetic responses that resolve issues the first time, not after 3 follow ups, while keeping response time and CSAT targets on track.
◆ Onboarding & User Retention — I walk new users through your product so they activate, engage, and stick around instead of churning in the first 30 days.
◆ Technical Support & Troubleshooting — I handle complex support issues, manage escalations properly, and make sure no ticket falls through the cracks.
◆ Knowledge Base & Documentation — SOPs, knowledge base articles, FAQs, and help desk documentation that cut ticket volume and reduce recurring questions.
What I work with:
Zendesk | Freshdesk | Intercom | HubSpot | Gorgias | Zoho | Salesforce | Google Workspace | CRM Systems | Live Chat | Email Support | Chat Support | Ticketing Systems | Live chat software | online chat support | Live agent | Product knowledge
This is the right fit if you are:
◆ A SaaS, AI, Tech, or E-Commerce business scaling your support function.
◆An Operations or Customer Success leads who need a reliable specialist, not a coordinator.
◆A team that measures success in retention rates, CSAT scores, and churn metrics not just ticket counts.
I don’t just answer tickets.
I build the support infrastructure that keeps your customers and your revenue intact.
If that is what you are looking for, let’s schedule a conversation.
Customer Support
Customer Service
Email Support
Online Chat Support
Zendesk
Freshdesk
CRM Software
Technical Support
Customer Satisfaction
SaaS
Phone Support
Product Knowledge
Zoho CRM
HubSpot
Live Chat Software
Customer Care
Email Management
Customer Relationship Management
English
Data Entry
Mariam M.
Lagos, Nigeria
$5/hr
5.0
2 jobs
When customers don't hear back quickly, trust breaks down. When records are disorganized, operations stall. I fix both.
I'm Mariam, a Medical Virtual Assistant and Customer Support Specialist with 8+ years of experience inside healthcare diagnostics, where accuracy, confidentiality, and fast turnaround weren't optional. They were the standard I was held to every single day.
I've managed 400+ monthly patient interactions, maintained 500+ records with zero errors, reduced HMO claims processing time by 40%, and coordinated communication between patients, physicians, radiologists, sonographers, and administrative teams across two diagnostic centers.
Here's what I bring to your practice or business:
* Prior authorization, insurance verifications, and HMO claims coordination
* EMR data entry, medical records management, and RADSERVE
* Medical documentation, transcription, and EHR support
* Patient communication, scheduling, and appointment management
* Lead generation, prospecting, and outreach support
* Email, phone, and live chat customer support
* CRM management-: Zendesk, Salesforce, HubSpot, Freshdesk
* Report distribution and administrative workflow management
I don't just respond; I follow through. I've built workflows from scratch, trained staff, managed sensitive patient data under strict confidentiality, and kept high-pressure operations running without gaps. That discipline doesn't switch off when I work remotely.
Whether you need a healthcare-savvy VA who understands clinical workflows, a reliable support specialist who handles volume without dropping quality, or someone to build and manage your outreach pipeline, I'm ready.
Send me a message. Let's get to work.
Customer Service
Customer Care
Appointment Scheduling
Calendar Management
Administrative Support
Patient Care
Communications
Zendesk
Salesforce
HubSpot
Medical Terminology
Report
Data Entry
Medical Records
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