Hire the Best ITIL Specialists in Lagos, NG

Experienced IT professional with years' of experience in Information Technology. Skilled at problem solving, advanced troubleshooting, enterprise architecture, cloud computing, service delivery, system analysis and design. Demonstrated mastery in evaluating requirements for business application integration and service activation. Proven mentor and training with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence. Abayomi has managerial and technical expertise capable of ensuring the effective performance of people and systems to improve organisational efficiency and optimised delivery. Abayomi is enthusiastic, self-motivating, sociable, change oriented, active, and innovative.

Accomplished IT Leader and Technical Support Expert with over 7 years of experience driving team performance, optimizing IT infrastructure, and delivering exceptional customer solutions. Proven success in remote and hybrid environments, leading technical teams to exceed SLAs while simultaneously managing cross-functional projects in sales operations and CRM management. A strategic thinker adept at bridging the gap between technical IT requirements and business development goals. My Technical Skills include the following: Systems & Cloud: Windows Server, Active Directory, Google Workspace, Microsoft 365, Azure, Oracle Cloud Infrastructure (OCI), Hyper-V, VMware, Linux, macOS. Networking: TCP/IP, VLAN, VPN, Routing & Switching, LAN/WAN, MikroTik RouterOS, Cisco IOS, Ubiquiti, Firewalls (Fortinet). Tools & Software: Wireshark, PowerShell, SolarWinds, PRTG, ServiceNow, SAP, MS Visio, Office Suite. Security: NSE 1 & 2, Endpoint Protection, Encryption, Disaster Recovery Planning. Methodologies: ITIL, Lean Six Sigma (White Belt), Project Management, Change Management. Professional: Remote Team Leadership, Cross-Functional Collaboration, Sales Support Operations, CRM Data Integrity Management.

Organisations that treat enterprise architecture, IT strategy, and governance as three separate problems end up with disconnected technology, failed audits, and digital transformation programmes that stall. I solve all three — simultaneously, with 30 years of evidence. I am Chike Emenike, a TOGAF 9-certified and PMP-certified Enterprise Architect and IT Governance specialist. My consulting practice has delivered 20+ engagements for clients in Nigeria, Australia, the Middle East, and Central Africa. Before going independent, I spent 11 years as Head of Enterprise Architecture and IT Standards at United Bank for Africa, a pan-African bank across 20 countries. ► ENTERPRISE ARCHITECTURE: TOGAF ADM, ArchiMate 3.1, Sparx Enterprise Architect, BPMN 2.0, capability mapping, EA tool implementation and team training. ► IT STRATEGY: Technology investment roadmaps, digital transformation programmes, IT organisational design, and fractional CIO advisory. Clients include universities, banks, fintechs, and government regulatory agencies. ► IT GOVERNANCE: ISO 27001 Lead Auditor, ISO 20000 Lead Auditor & Lead Implementer, ISO 22301, COBIT 5 & 2019, and full IT policy suite development. I implement and not just advise. A recent client wrote: "If I could, I would give Chike a 10-star rating." Another described "mastery of his field." These reflect what I bring to every engagement: depth, precision, and delivery that survives regulatory scrutiny. I offer a focused 30-minute paid Consultation at $85 — you will receive specific, actionable direction before any contract begins. Message me.

Experienced IT Support, Profile Migration & AI Automation Specialist with over 5 years of hands-on experience delivering enterprise-level technical support, Microsoft 365 administration, profile migrations, AI-assisted automation, and MSP service operations across diverse business environments. Proven expertise in supporting Windows 10/11 environments, Active Directory, Microsoft 365, Azure, Intune, Exchange Online, remote management tools, and end-user onboarding/offboarding processes — increasingly enhanced through intelligent automation and AI-powered workflows. Skilled in executing seamless Windows profile migrations, hardware refresh deployments, and user data transitions while ensuring minimal downtime, business continuity, and full data integrity. Experienced in designing and implementing AI-assisted automation workflows to streamline repetitive IT processes, reduce manual intervention, and accelerate service delivery across onboarding, offboarding, provisioning, and ticket resolution operations. Proficient in providing Tier 1 and Tier 2 technical support, troubleshooting complex hardware, software, networking, and connectivity issues, and managing Microsoft 365 environments including Exchange Online, Microsoft Intune, Azure, Active Directory, and Group Policy configurations. Experienced in leveraging automation platforms such as Power Automate, Zapier, and AI-driven helpdesk integrations to optimize ticketing workflows, automate routine support tasks, and improve response times across Kaseya VSA, ScreenConnect, Zendesk, Zoho, HubSpot, and other helpdesk platforms. Demonstrated leadership experience as a Microsoft 365 Technical Lead with a proven ability to drive process automation initiatives, improve team performance, ensure SLA compliance, and maintain high customer satisfaction. Skilled in mentoring support engineers on automation best practices, AI-assisted troubleshooting, and workflow optimization — enabling teams to handle higher ticket volumes with greater efficiency and consistency. Strong background in executing MSP transitions, coordinating system access, documentation, and technical onboarding for agencies and enterprise users, with automation-first approaches to system access configuration and user provisioning. Highly proficient in device imaging, OS deployments, software installation, user account management, GPO configuration, endpoint provisioning, and proactive system maintenance — with hands-on experience automating endpoint deployment pipelines, software push workflows, and compliance monitoring through Microsoft Intune and AI-enhanced monitoring tools. Experienced in building and maintaining automation scripts (PowerShell) to support user lifecycle management, bulk provisioning, and system health reporting. Adept at remote troubleshooting, Windows 10/11 upgrades, printer installations, enterprise software deployments, and security-focused system maintenance. Experienced in integrating AI automation tools into support operations to enable intelligent ticket routing, predictive issue detection, and self-service resolution capabilities, reducing escalations and improving end-user experience. Committed to maintaining accurate technical documentation,

𝐈𝐟 𝐲𝐨𝐮𝐫 𝐝𝐚𝐲𝐬 𝐚𝐫𝐞 𝐬𝐰𝐚𝐥𝐥𝐨𝐰𝐞𝐝 𝐛𝐲 𝐦𝐚𝐧𝐮𝐚𝐥 𝐭𝐚𝐬𝐤𝐬, 𝐭𝐨𝐨 𝐦𝐚𝐧𝐲 𝐚𝐩𝐩𝐬, 𝐚𝐧𝐝 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 𝐭𝐡𝐚𝐭 𝐝𝐨𝐧’𝐭 𝐭𝐚𝐥𝐤 𝐭𝐨 𝐞𝐚𝐜𝐡 𝐨𝐭𝐡𝐞𝐫 — 𝐭𝐡𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐢𝐬𝐧’𝐭 𝐡𝐢𝐫𝐢𝐧𝐠 𝐦𝐨𝐫𝐞 𝐩𝐞𝐨𝐩𝐥𝐞. 𝐈𝐭’𝐬 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐬𝐦𝐚𝐫𝐭𝐞𝐫 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. 𝐓𝐡𝐚𝐭’𝐬 𝐞𝐱𝐚𝐜𝐭𝐥𝐲 𝐰𝐡𝐞𝐫𝐞 𝐈 𝐬𝐭𝐞𝐩 𝐢𝐧. I help businesses automate lead generation, CRM automation, and marketing workflows using Makecom, Zapier, n8n, and AI automation tools—eliminating repetitive tasks, reducing errors, and scaling operations efficiently. I specialize in workflow automation, business process automation, API integrations, and no-code automation systems that connect your tools and run your operations seamlessly. Here’s what one of my clients shared 🥰👇 ⭐⭐⭐⭐⭐ “I hired Samuel to streamline my social media posting and engagement using Makecom, and the outcome exceeded my expectations. He flawlessly connected Airtable with Instagram and Facebook, making sure my content was scheduled and published automatically. The comment auto-reply automation worked perfectly, saving me hours each week while boosting engagement across platforms. His knowledge of social media automation, workflow setup, and API integrations is outstanding. Delivery was quick, communication was smooth, and everything was thoroughly tested before final delivery. I highly recommend them to anyone looking for a reliable automation expert.” — David When David first contacted me, he sounded completely overwhelmed. He ran a small lifestyle brand and was juggling everything himself — content creation, captions, posting, engagement, and customer messages. One sentence he said really stuck with me: “I’m exhausted from jumping between five different apps every morning just to publish one post.” His content wasn’t the problem. The lack of a system was. His TikTok drafts lived in one place, Canva designs in another, Instagram updates elsewhere, LinkedIn posts manually scheduled, and YouTube uploads constantly delayed. Staying consistent felt chaotic and draining. So I built him a system that changed how he worked. Using Makecom, I connected his Airtable content calendar to all his major platforms. Once he uploaded content or wrote captions in Airtable, posts were automatically created and scheduled for Instagram, Facebook, and LinkedIn. TikTok drafts were published with matching audio, and YouTube Shorts were uploaded with captions pulled directly from his database. All comments and DMs synced into GoHighLevel, where he could reply manually or trigger smart auto-responses. Within days, everything clicked. He filmed once, uploaded once, and the automation handled resizing, scheduling, publishing, product tagging, and comment replies behind the scenes. A few days later, he messaged me: “I just opened my laptop and realized my page posted five times while I was out having brunch. I almost cried.” That’s what automation really means to me — not just efficiency, but freedom. I’m Samuel — an automation expert who designs systems that quietly run businesses in the background. From social media automation to lead management, CRM syncing, and full AI-powered funnels, I build workflows that move data seamlessly across tools like Makecom, Zapier, n8n, Airtable, GoHighLevel, and more. 𝗛𝗢𝗪 𝗜 𝗛𝗘𝗟𝗣 I specialize in: ■ Workflow automation & orchestration — Makecom, Zapier, n8n, Pabbly ■ AI automation (ChatGPT, OpenAI, AI workflows) ■ CRM & lead generation automation— GoHighLevel, HubSpot, Pipedrive ■ API integration & webhook automation — apps, forms, payments, and databases ■ Data automation (Airtable, Google Sheets, databases) ■ Automation audits & troubleshooting — fixing and optimizing workflows ■ Email marketing automation & sales funnel automation — onboarding, drip campaigns, follow-ups 𝗧𝗢𝗢𝗟𝗦 𝗜 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 Zapier · Make (Integromat) · n8n · Pabbly OpenAI / ChatGPT API · Airtable · Google Sheets · Notion CRMs: HubSpot · Pipedrive · GoHighLevel Slack · Discord · Stripe · Typeform REST APIs · Webhooks · Python · JavaScript Shopify 𝗪𝗛𝗢 𝗜 𝗛𝗘𝗟𝗣 ■ Founders overwhelmed with manual workflows ■Agencies scaling operations with automation ■ Startups building efficient systems ■ Ecommerce brands optimizing processes ■ Teams struggling with disconnected tools Send me a message with what you want to automate—and I’ll map out the exact workflow, tools, and system structure you need to scale. When we work together, you get: ✅ A full automation audit ✅ A clear system architecture ✅ Clean, reliable workflow builds ✅ Optimization & error-proof logic ✅ Long-term scalability If you're looking for a Makecom expert, Zapier automation specialist, or n8n developer to automate workflows, integrate your apps, and build systems that scale Let’s build workflows that run your business while you focus on growth. AI | Artificial Intelligence (AI) | AI Consulting | AI Development |

I’m a Microsoft 365, Azure, and IT Support Specialist with over 8 years of professional experience managing, securing, and optimizing enterprise IT infrastructures. I’ve successfully worked with Microsoft as a Microsoft 365 Technical Advisor, Microsoft 365 Business Advisor, and Universal Contract M365 Admin Support, helping global organizations modernize operations, improve productivity, and strengthen security using Microsoft Cloud technologies. I specialize in Microsoft 365 administration, Azure Active Directory, Exchange Online, SharePoint Online, Power Platform, and end-user support operations. My work consistently delivers measurable results, reducing downtime, enhancing collaboration, and aligning technology solutions with business goals. ______________________ 💼 Professional Overview • 8+ years of hands-on experience in Microsoft Cloud, IT Support, and Enterprise Systems Administration. • Proven success in reducing downtime by 35%, improving ticket resolution speed by 40%, and boosting tenant security posture by 50%. • Supported over 1,000 enterprise users across hybrid environments while maintaining 99.9% uptime. • Led 60+ successful migrations from on-premises to Microsoft 365 and Azure. • Experienced in technical documentation, SOP creation, and service dashboards for performance reporting. __________________ 🧩 Core Expertise 🔹 Microsoft 365 Administration • Expert in Teams, Exchange Online, SharePoint, OneDrive, and Intune deployment, configuration, and optimization. • Skilled in hybrid environment setup (Azure AD Connect, DirSync, ADFS). • Experience with mail flow management, transport rules, security filtering, and permission configurations. • Implemented DLP, retention policies, eDiscovery, and litigation hold for compliance and data protection. 🔹 Azure Cloud & Identity Management • Administered Azure Active Directory, Conditional Access, MFA, and RBAC. • Automated identity and device management using PowerShell and Microsoft Graph API. • Improved identity governance, reducing unauthorized access incidents by 45%. 🔹 Microsoft Technical Advisory (Microsoft Experience) • Delivered end-to-end advisory and business support for Microsoft enterprise customers. • Conducted tenant health assessments, adoption planning, and risk mitigation strategies, improving client adoption by 60%. • Collaborated with Microsoft Engineering and Escalation Teams for complex issue resolution. • Provided licensing optimization and governance recommendations, reducing costs by 20%. 🔹 IT Support & Service Operations • Provided Level 2 and 3 technical support for Microsoft 365, Azure, and enterprise IT environments. • Managed incident, request, and problem tickets using ServiceNow and Jira under ITIL best practices. • Diagnosed and resolved issues across hardware, OS, network, and cloud applications. • Supported remote and hybrid workforce environments, ensuring seamless connectivity and productivity. • Delivered user onboarding/offboarding, account management, and endpoint configuration across multiple domains. • Recognized for exceptional customer service, clear communication, and user training initiatives. 🔹 Automation & Power Platform • Automated administrative workflows using Power Automate and PowerShell, reducing manual tasks by 30%. • Built low-code business apps using PowerApps and SharePoint Framework (SPFx). • Designed dashboards and automated reports for system performance tracking. 🔹 Infrastructure & Virtualization • Managed Windows Server, Active Directory, DNS, DHCP, GPO, VMware, and Hyper-V. • Migrated workloads to Azure Virtual Machines, improving efficiency and lowering costs by 25%. • Implemented backup, DR, and patch management strategies to ensure business continuity. ______________ 🛠️ Technical Skills Cloud & Identity: Microsoft 365, Azure AD, Intune, ADFS, MFA, Conditional Access Security & Compliance: DLP, EOP, ATP, SPF, DKIM, DMARC, OME, Retention Policies Automation: PowerShell, Graph API, Power Automate, JSON, KQL Support Tools: ServiceNow, Jira, Microsoft Admin Centers, Endpoint Manager Virtualization: Hyper-V, VMware, Azure Virtual Desktop Monitoring & Reporting: Power BI, Azure Monitor, Sentinel Documentation: SOPs, Runbooks, Technical Architecture, Reports & Dashboards _________ 🌍 Professional Attributes • Microsoft-trained professional with proven technical advisory and IT support expertise. • Strong communicator skilled at bridging technical and business priorities. • Detail-oriented, process-driven, and customer-focused with a track record of consistent success. • Committed to continuous learning, cloud innovation, and service excellence. ______ 🚀 Let’s Work Together If you need a certified Microsoft 365, Azure, and IT Support Specialist with direct Microsoft experience and a record of delivering secure, scalable, and efficient cloud solutions, let’s connect. Click the “Invite” button. I’ll help you achieve reliable, secure, and high-performing results for your project.