Hire the Best ITIL Specialists in Lagos, NG

Hello and welcome to my profile! With over 5 years of experience in IT Service Management and Project Management, I bring a robust skill set and a proven track record of delivering exceptional results. I am ITIL 4 certified, with hands-on experience gained from working remotely with prestigious global IT service management companies such as Console IT (UK) and Tosanoides Inc ( Canada). My expertise spans the entire ITIL framework, enabling me to design, implement, and optimize IT services aligned with industry best practices. I specialize in: ITIL process design and implementation Service strategy, design, transition, operation, and continual service improvement Incident, problem, change, and configuration management IT service desk setup and management As a seasoned Project Manager, I have successfully led cross-functional teams in executing complex IT projects, ensuring timely delivery within scope and budget. My approach is collaborative and client-focused, with a commitment to achieving business objectives through streamlined IT service management practices. Whether you need assistance in ITIL consulting, project management, process optimization, or IT service strategy development, I am here to leverage my expertise and drive tangible results for your organization. Let's connect and discuss how we can collaborate to elevate your IT service management capabilities and achieve your business goals.

I'm an AI Video Expert specializing in AI UGC ads, AI Avatar Videos, and high-converting short-form content for brands that refuse to be ignored. Whether you need scroll-stopping Meta ads, faceless YouTube automation, or cinematic product demos, I build videos that feel real, connect deeply, and drive sales. What I Do (Better and Faster) AI UGC Ads → Authentic feel → Higher trust → More sales AI Avatar Videos (HeyGen) with perfect lip sync, multilingual voiceovers, and natural gestures Cinematic AI Videos using Veo3, Runway, Kling AI, Sora2—text-to-video, image-to-video, consistent characters, camera motion, and emotional depth eCommerce & Product Demos that turn features into feelings Explainer & Corporate Training with AI voiceover (ElevenLabs) and branded visuals Faceless YouTube Automation – scripting, generation, editing, and voice cloning done for you Music Videos & Trailers – from cyberpunk epics to fantasy shorts My Weapon Stack (Certified & Battle-Tested) Generation: Veo3, Runway ML, Kling AI, Sora2, Seedance 2.0, Higgsfield, Pika Labs, Luma AI Avatars & Voice: HeyGen, Synthesia, ElevenLabs (voice cloning + localization) Editing: CapCut, Adobe Premiere Pro, After Effects, DaVinci Resolve | Color Grading, Motion Graphics, Dynamic Transitions, Visual Effects Image & Prompting: Midjourney AI, Leonardo, Prompt Engineering | 2D & 3D Animation | Character Consistency Platforms: Shopify, TikTok, Instagram Reels, YouTube Shorts, Amazon My Credibility (Not Just Words) ✅ 2–3x higher engagement on campaigns using my AI video ads ✅ 300+ AI videos delivered to startups, eCommerce brands, and agencies ✅ "He turned a rough script into a cinematic ad that tripled our CTR within a week. Hire him." – Quam Why Work With Me? I'm not a button-pusher. I'm a creative partner. I blend storytelling psychology with advanced prompt engineering. Every frame is intentional—lighting, pacing, brand voice, and conversion triggers. I test, I iterate, I optimize. You get more than a video. You get a system that sells. What you can expect from me: ⚡ 24–72 hour turnaround for most projects 🎯 Consistent characters across scenes (no weird morphing) 💬 Revisions until you're thrilled 🤝 Clear, friendly communication (no ghosting) Let's Build Something That Sells Click "Invite to Job" or "Message" now. Tell me your brand name and one sentence about your goal. I'll reply with a free custom video concept tailored to your product. Available 40+ hours/week. US & EU time zones. Fluent English. Let's make magic. __________________________________________________ AI-Generated Video, Video Editing, AI Audio Generator, Video Post-Editing, AI-Generated Video, Shopify, Graphic Design, Social Media Marketing, ElevenLabs, Veo 3, Video Editing, 2D Animation, Graphic Design, Animation, higgfields, elevan labs, 3D Animation, ugc video creation, AI VideoGeneration, Graphic Design, seedance, Midjourney AI, heygen, AI Video Generation, AI Video Generator, AI Image Editing, AI Image Generation, AI Content Creation, AI Audio Generation, Video Ad, Video Editing, Video Editing & Production, UGC, Product Design,Product Ad Campaign,Sora, ChatGPT, Gemini Nano, Adobe Premiere Pro, Adobe After Effects, Color Correction, Motion Graphics, YouTube Video,Narrative Video,Cinematic Video, Adobe Premiere Pro, Runway, Sora, AI Video Generator, Midjourney AI, CapCut, Synthesia,Video Editing, Video Production, Social Media, Video, TikTok Video,YouTube Video, AI Content Editing, Video Ad, Explainer Video, Adobe Premiere, Elements, Testimonial Video, AI-Generated Video, Content Creation, Midjourney Prompt , Video Editing, Adobe Premiere Pro, Adobe After Effects, AI Video Generation, Synthesia, Adobe Premiere Pro, Adobe After Effects, AI Content Creation, Video Ad,Video Editing & Production,Short Video Ad, Avatar, CapCut, YouTube Shorts, Video Production, Instagram Reels, AI Video Generator AI tester, Image to video, Text to video, AI tool, AI Video Generation, CapCut, Adobe Premiere Pro,Video Editing, Video Editing, Final Cut Pro, Corporate Video,Showreel,AI-Generated Video, Instagram Reels, Visual Effects, Video Color Correction, Highlighting Effects, Dynamic Transition,Video Editing, AI Video Generation, Synthesia, Adobe Premiere Pro, Adobe After Effects, AI Content Creation, Video Ad, Video Editing & Production, Short Video Ad, Avatar, CapCut, YouTube Shorts, Video Production, Instagram Reels, AI Video Generator, AI tester, Image to video, Text to video, AI tool, AI Video Generation AI-Generated Video, Video Editing, AI Audio Generator, Video Post-Editing, AI-Generated Video, Shopify, Graphic Design, Social Media Marketing, ElevenLabs, Veo 3, Video Editing, 2D Animation, Graphic Design, Animation, higgfields, elevan labs, 3D Animation, ugc video creation, AI VideoGeneration, Graphic Design, seedance, Midjourney AI, heygen, AI Video Generation, AI Video Generator, AI Image Editing, AI Image Ge

Organisations that treat enterprise architecture, IT strategy, and governance as three separate problems end up with disconnected technology, failed audits, and digital transformation programmes that stall. I solve all three — simultaneously, with 30 years of evidence. I am Chike Emenike, a TOGAF 9-certified and PMP-certified Enterprise Architect and IT Governance specialist. My consulting practice has delivered 20+ engagements for clients in Nigeria, Australia, the Middle East, and Central Africa. Before going independent, I spent 11 years as Head of Enterprise Architecture and IT Standards at United Bank for Africa, a pan-African bank across 20 countries. ► ENTERPRISE ARCHITECTURE: TOGAF ADM, ArchiMate 3.1, Sparx Enterprise Architect, BPMN 2.0, capability mapping, EA tool implementation and team training. ► IT STRATEGY: Technology investment roadmaps, digital transformation programmes, IT organisational design, and fractional CIO advisory. Clients include universities, banks, fintechs, and government regulatory agencies. ► IT GOVERNANCE: ISO 27001 Lead Auditor, ISO 20000 Lead Auditor & Lead Implementer, ISO 22301, COBIT 5 & 2019, and full IT policy suite development. I implement and not just advise. A recent client wrote: "If I could, I would give Chike a 10-star rating." Another described "mastery of his field." These reflect what I bring to every engagement: depth, precision, and delivery that survives regulatory scrutiny. I offer a focused 30-minute paid Consultation at $85 — you will receive specific, actionable direction before any contract begins. Message me.

Accomplished IT Leader and Technical Support Expert with over 7 years of experience driving team performance, optimizing IT infrastructure, and delivering exceptional customer solutions. Proven success in remote and hybrid environments, leading technical teams to exceed SLAs while simultaneously managing cross-functional projects in sales operations and CRM management. A strategic thinker adept at bridging the gap between technical IT requirements and business development goals. My Technical Skills include the following: Systems & Cloud: Windows Server, Active Directory, Google Workspace, Microsoft 365, Azure, Oracle Cloud Infrastructure (OCI), Hyper-V, VMware, Linux, macOS. Networking: TCP/IP, VLAN, VPN, Routing & Switching, LAN/WAN, MikroTik RouterOS, Cisco IOS, Ubiquiti, Firewalls (Fortinet). Tools & Software: Wireshark, PowerShell, SolarWinds, PRTG, ServiceNow, SAP, MS Visio, Office Suite. Security: NSE 1 & 2, Endpoint Protection, Encryption, Disaster Recovery Planning. Methodologies: ITIL, Lean Six Sigma (White Belt), Project Management, Change Management. Professional: Remote Team Leadership, Cross-Functional Collaboration, Sales Support Operations, CRM Data Integrity Management.

I’m a Microsoft 365, Azure, and IT Support Specialist with over 8 years of professional experience managing, securing, and optimizing enterprise IT infrastructures. I’ve successfully worked with Microsoft as a Microsoft 365 Technical Advisor, Microsoft 365 Business Advisor, and Universal Contract M365 Admin Support, helping global organizations modernize operations, improve productivity, and strengthen security using Microsoft Cloud technologies. I specialize in Microsoft 365 administration, Azure Active Directory, Exchange Online, SharePoint Online, Power Platform, and end-user support operations. My work consistently delivers measurable results, reducing downtime, enhancing collaboration, and aligning technology solutions with business goals. ______________________ 💼 Professional Overview • 8+ years of hands-on experience in Microsoft Cloud, IT Support, and Enterprise Systems Administration. • Proven success in reducing downtime by 35%, improving ticket resolution speed by 40%, and boosting tenant security posture by 50%. • Supported over 1,000 enterprise users across hybrid environments while maintaining 99.9% uptime. • Led 60+ successful migrations from on-premises to Microsoft 365 and Azure. • Experienced in technical documentation, SOP creation, and service dashboards for performance reporting. __________________ 🧩 Core Expertise 🔹 Microsoft 365 Administration • Expert in Teams, Exchange Online, SharePoint, OneDrive, and Intune deployment, configuration, and optimization. • Skilled in hybrid environment setup (Azure AD Connect, DirSync, ADFS). • Experience with mail flow management, transport rules, security filtering, and permission configurations. • Implemented DLP, retention policies, eDiscovery, and litigation hold for compliance and data protection. 🔹 Azure Cloud & Identity Management • Administered Azure Active Directory, Conditional Access, MFA, and RBAC. • Automated identity and device management using PowerShell and Microsoft Graph API. • Improved identity governance, reducing unauthorized access incidents by 45%. 🔹 Microsoft Technical Advisory (Microsoft Experience) • Delivered end-to-end advisory and business support for Microsoft enterprise customers. • Conducted tenant health assessments, adoption planning, and risk mitigation strategies, improving client adoption by 60%. • Collaborated with Microsoft Engineering and Escalation Teams for complex issue resolution. • Provided licensing optimization and governance recommendations, reducing costs by 20%. 🔹 IT Support & Service Operations • Provided Level 2 and 3 technical support for Microsoft 365, Azure, and enterprise IT environments. • Managed incident, request, and problem tickets using ServiceNow and Jira under ITIL best practices. • Diagnosed and resolved issues across hardware, OS, network, and cloud applications. • Supported remote and hybrid workforce environments, ensuring seamless connectivity and productivity. • Delivered user onboarding/offboarding, account management, and endpoint configuration across multiple domains. • Recognized for exceptional customer service, clear communication, and user training initiatives. 🔹 Automation & Power Platform • Automated administrative workflows using Power Automate and PowerShell, reducing manual tasks by 30%. • Built low-code business apps using PowerApps and SharePoint Framework (SPFx). • Designed dashboards and automated reports for system performance tracking. 🔹 Infrastructure & Virtualization • Managed Windows Server, Active Directory, DNS, DHCP, GPO, VMware, and Hyper-V. • Migrated workloads to Azure Virtual Machines, improving efficiency and lowering costs by 25%. • Implemented backup, DR, and patch management strategies to ensure business continuity. ______________ 🛠️ Technical Skills Cloud & Identity: Microsoft 365, Azure AD, Intune, ADFS, MFA, Conditional Access Security & Compliance: DLP, EOP, ATP, SPF, DKIM, DMARC, OME, Retention Policies Automation: PowerShell, Graph API, Power Automate, JSON, KQL Support Tools: ServiceNow, Jira, Microsoft Admin Centers, Endpoint Manager Virtualization: Hyper-V, VMware, Azure Virtual Desktop Monitoring & Reporting: Power BI, Azure Monitor, Sentinel Documentation: SOPs, Runbooks, Technical Architecture, Reports & Dashboards _________ 🌍 Professional Attributes • Microsoft-trained professional with proven technical advisory and IT support expertise. • Strong communicator skilled at bridging technical and business priorities. • Detail-oriented, process-driven, and customer-focused with a track record of consistent success. • Committed to continuous learning, cloud innovation, and service excellence. ______ 🚀 Let’s Work Together If you need a certified Microsoft 365, Azure, and IT Support Specialist with direct Microsoft experience and a record of delivering secure, scalable, and efficient cloud solutions, let’s connect. Click the “Invite” button. I’ll help you achieve reliable, secure, and high-performing results for your project.

Experienced IT Support, Profile Migration & AI Automation Specialist with over 5 years of hands-on experience delivering enterprise-level technical support, Microsoft 365 administration, profile migrations, AI-assisted automation, and MSP service operations across diverse business environments. Proven expertise in supporting Windows 10/11 environments, Active Directory, Microsoft 365, Azure, Intune, Exchange Online, remote management tools, and end-user onboarding/offboarding processes — increasingly enhanced through intelligent automation and AI-powered workflows. Skilled in executing seamless Windows profile migrations, hardware refresh deployments, and user data transitions while ensuring minimal downtime, business continuity, and full data integrity. Experienced in designing and implementing AI-assisted automation workflows to streamline repetitive IT processes, reduce manual intervention, and accelerate service delivery across onboarding, offboarding, provisioning, and ticket resolution operations. Proficient in providing Tier 1 and Tier 2 technical support, troubleshooting complex hardware, software, networking, and connectivity issues, and managing Microsoft 365 environments including Exchange Online, Microsoft Intune, Azure, Active Directory, and Group Policy configurations. Experienced in leveraging automation platforms such as Power Automate, Zapier, and AI-driven helpdesk integrations to optimize ticketing workflows, automate routine support tasks, and improve response times across Kaseya VSA, ScreenConnect, Zendesk, Zoho, HubSpot, and other helpdesk platforms. Demonstrated leadership experience as a Microsoft 365 Technical Lead with a proven ability to drive process automation initiatives, improve team performance, ensure SLA compliance, and maintain high customer satisfaction. Skilled in mentoring support engineers on automation best practices, AI-assisted troubleshooting, and workflow optimization — enabling teams to handle higher ticket volumes with greater efficiency and consistency. Strong background in executing MSP transitions, coordinating system access, documentation, and technical onboarding for agencies and enterprise users, with automation-first approaches to system access configuration and user provisioning. Highly proficient in device imaging, OS deployments, software installation, user account management, GPO configuration, endpoint provisioning, and proactive system maintenance — with hands-on experience automating endpoint deployment pipelines, software push workflows, and compliance monitoring through Microsoft Intune and AI-enhanced monitoring tools. Experienced in building and maintaining automation scripts (PowerShell) to support user lifecycle management, bulk provisioning, and system health reporting. Adept at remote troubleshooting, Windows 10/11 upgrades, printer installations, enterprise software deployments, and security-focused system maintenance. Experienced in integrating AI automation tools into support operations to enable intelligent ticket routing, predictive issue detection, and self-service resolution capabilities, reducing escalations and improving end-user experience. Committed to maintaining accurate technical documentation,