Hire the Best ITIL Specialists in Lagos, NG

Hello and welcome to my profile! With over 5 years of experience in IT Service Management and Project Management, I bring a robust skill set and a proven track record of delivering exceptional results. I am ITIL 4 certified, with hands-on experience gained from working remotely with prestigious global IT service management companies such as Console IT (UK) and Tosanoides Inc ( Canada). My expertise spans the entire ITIL framework, enabling me to design, implement, and optimize IT services aligned with industry best practices. I specialize in: ITIL process design and implementation Service strategy, design, transition, operation, and continual service improvement Incident, problem, change, and configuration management IT service desk setup and management As a seasoned Project Manager, I have successfully led cross-functional teams in executing complex IT projects, ensuring timely delivery within scope and budget. My approach is collaborative and client-focused, with a commitment to achieving business objectives through streamlined IT service management practices. Whether you need assistance in ITIL consulting, project management, process optimization, or IT service strategy development, I am here to leverage my expertise and drive tangible results for your organization. Let's connect and discuss how we can collaborate to elevate your IT service management capabilities and achieve your business goals.

Experienced IT Support, Profile Migration & AI Automation Specialist with over 5 years of hands-on experience delivering enterprise-level technical support, Microsoft 365 administration, profile migrations, AI-assisted automation, and MSP service operations across diverse business environments. Proven expertise in supporting Windows 10/11 environments, Active Directory, Microsoft 365, Azure, Intune, Exchange Online, remote management tools, and end-user onboarding/offboarding processes — increasingly enhanced through intelligent automation and AI-powered workflows. Skilled in executing seamless Windows profile migrations, hardware refresh deployments, and user data transitions while ensuring minimal downtime, business continuity, and full data integrity. Experienced in designing and implementing AI-assisted automation workflows to streamline repetitive IT processes, reduce manual intervention, and accelerate service delivery across onboarding, offboarding, provisioning, and ticket resolution operations. Proficient in providing Tier 1 and Tier 2 technical support, troubleshooting complex hardware, software, networking, and connectivity issues, and managing Microsoft 365 environments including Exchange Online, Microsoft Intune, Azure, Active Directory, and Group Policy configurations. Experienced in leveraging automation platforms such as Power Automate, Zapier, and AI-driven helpdesk integrations to optimize ticketing workflows, automate routine support tasks, and improve response times across Kaseya VSA, ScreenConnect, Zendesk, Zoho, HubSpot, and other helpdesk platforms. Demonstrated leadership experience as a Microsoft 365 Technical Lead with a proven ability to drive process automation initiatives, improve team performance, ensure SLA compliance, and maintain high customer satisfaction. Skilled in mentoring support engineers on automation best practices, AI-assisted troubleshooting, and workflow optimization — enabling teams to handle higher ticket volumes with greater efficiency and consistency. Strong background in executing MSP transitions, coordinating system access, documentation, and technical onboarding for agencies and enterprise users, with automation-first approaches to system access configuration and user provisioning. Highly proficient in device imaging, OS deployments, software installation, user account management, GPO configuration, endpoint provisioning, and proactive system maintenance — with hands-on experience automating endpoint deployment pipelines, software push workflows, and compliance monitoring through Microsoft Intune and AI-enhanced monitoring tools. Experienced in building and maintaining automation scripts (PowerShell) to support user lifecycle management, bulk provisioning, and system health reporting. Adept at remote troubleshooting, Windows 10/11 upgrades, printer installations, enterprise software deployments, and security-focused system maintenance. Experienced in integrating AI automation tools into support operations to enable intelligent ticket routing, predictive issue detection, and self-service resolution capabilities, reducing escalations and improving end-user experience. Committed to maintaining accurate technical documentation,

A seasoned IT Specialist with 6+ years of experience leveraging expertise in Azure, M365, and cloud technologies to optimize business processes and drive client success. Highlights: Problem-solver and strategist: Successfully implemented solutions that increased client deliverables by 100% and saved companies like Dangote Industries $500,000. Technical pro: Proven experience with Microsoft Azure, Active Directory, M365, PowerShell, Teams, and various cloud technologies. Leadership and training: Delivered enterprise training to 1500+ users, managed teams exceeding targets, and led projects improving email security and performance. Client-focused: Achieved 100% client retention at Tek Experts with proactive and effective solutions. Volunteer commitment: Currently volunteers as IT Manager at Gurugeeks Royalty Limited, demonstrating dedication to community impact. Key Skills: System Administration Microsoft Azure Administration IT Support Backup Management System Optimization Business Process Optimization Technical Training & Team Management Client Success Management Active Directory, Azure, M365, & Cloud Technologies Infrastructure Optimization & Process Automation Technologies: Datto Cove Backup Managent ImmyBot IT Glue Halo Azure Google workspace Nable Server Management (ILO, IPM,DRAC)

As a Certified Microsoft Trainer and Computer Science graduate with 5+ years of enterprise experience, I provide high-tier IT support, technical escalation management, and cloud support. I specialize in bridging deep technical execution across Microsoft 365, Azure, and enterprise application ecosystems with patient, high-touch customer communication. ​Whether you need a senior IT Support Specialist to resolve complex ticket queues, a Technical Lead to manage high-stakes escalations, or a Cloud Engineer to support your M365/Azure environment, I deliver swift, reliable solutions. ​My core Technical & IT Support Capabilities includes: ​L2/L3 Tech & IT Support: Advanced troubleshooting for Windows, Office applications, Exchange Online, MS Teams, SharePoint, OneDrive, and network connectivity issues. ​Cloud & Infrastructure Management: Azure Active Directory/Entra ID management, Identity & Access Management (IAM), cloud security, and multi-cloud networking. ​Application Support & Integrations: Resolving third-party API issues, payment/gateway logs verification, and managing incident, problem, and change requests using ITIL best practices. ​Workflow Automation & Documentation: Utilizing PowerShell to automate routine support tasks and writing clear knowledge base (KB) articles to improve self-service resolution. ​Helpdesk & CRM Proficiency: Managing multi-channel support (ticket, email, live chat, voice) across tools like Zendesk, Intercom, Salesforce, Zoho, and MS Dynamics. ​Why Hire Me? ​Proven Technical Leadership: Former Tech Lead / Subject Matter Expert acting as the final line of escalation for technical support teams and resolving critical client issues. ​Enterprise IT Consulting Background: Experience at top-tier firms, managing IT governance, cloud security compliance (GDPR/NDPR), and enterprise digital migration. ​Certified & Versatile Specialist: Certified Microsoft Trainer (MCT), M365 Teams Admin Associate, Azure Fundamentals, Cybersecurity Foundation, and ITIL/Scrum certified. ​Ready to clear your IT support backlog, stabilize your cloud setup, or elevate your technical helpdesk? Send me a message and let's discuss your project!