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4.5/5
based on 4,091 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Ticketing systems Freelancers
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Email Support
    Online Chat Support
  • $15 hourly

    • 4.9/5
    • (25 jobs)
    I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.
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    Data Entry
    Answered Ticket
    Customer Relationship Management
    Ticketing System
    Technical Support
    Customer Support
    Customer Onboarding
    SaaS
    Email Etiquette
    Customer Service
    Customer Satisfaction
    Email Support
    English
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Operations Manager - Engineer. I have 4 years of experience in the BPO/CRM call center industry working for The Results Companies for clients such as WellCare, Sprint and currently The Home Depot. During the past 4 years I have worked as a customer service representative, operations supervisor and operations manager, specializing in over the phone support, Data/Trend analysis and client relationship management. I hold a degree in Electronics Enineering which has allowed me to venture in technical support and project management endeavours. When working with me you will always find a goal oriented, out of the box thinking partner that strives to offer added value to your business and projects
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    Troubleshooting
    PIC Programming
    Microsoft Active Directory
    Management Skills
    Customer Support
    Digital Electronics
    Fiber Optics
    SQL
    Power Electronics
    Ticketing System
    IT Asset Management
    Business with 10-99 Employees
  • $12 hourly

    • 5.0/5
    • (19 jobs)
    Helping others is what I’m all about, and I always make sure to deliver top-notch customer service. You can see this in my track record on Upwork, where my skills consistently lead to happy customers With over a decade of experience in Order Management, SaaS Technical Support, and Customer Care, I’ve built expertise in: • Sales • Order fulfillment and tracking • App troubleshooting • SaaS support • E-commerce • Live Chat & Email Handling • Lead Generation • Social Media Management • Data Entry & Research • Administrative Tasks I’ve handled challenges like missing items, delays, and disputes in Order Management and E-commerce. My approach includes finding creative solutions and collaborating with customer care teams, warehouses, shipping partners, and management to ensure smooth operations and customer satisfaction. In Technical/SaaS support, I engaged with users to address app complaints, providing detailed guides and investigating issues to find root causes. I ensured effective ticket triage and served as a bridge between users and the engineering team for clear communication and prompt resolutions. I’m confident in quickly learning new platforms, having used tools such as Intercom, Zendesk, Giorgias, Helpscout, FreshDesk, Shopify, Jira, Prestashop, Google Drive, ClickDesk, Zopim, Trello, Asana, Zoom, Slack, Skype, Chatra, ClickandChat, Excel, Word, PowerPoint, Outlook, Thunderbird, Dropbox, and iCloud. Described as a quick learner and detail-oriented, clients have recognized me as a versatile professional, capable of excelling in various fields. I’m excited about the opportunity to contribute to your team’s success! I look forward to discussing how I can be a valuable part of your growing company.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Technical Support
    Troubleshooting
    SaaS
    Customer Satisfaction
    Logistics Management
    Ecommerce Order Fulfillment
    Product Knowledge
    Customer Support
    Ticketing System
    Order Fulfillment
    Customer Service
    Shipping & Order Fulfillment Software
    Order Tracking
    Online Chat Support
    Order Processing
  • $35 hourly

    • 4.3/5
    • (5 jobs)
    A seasoned technician with over 15 years of experience in providing technical support and excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Microsoft Windows
    Customer Service
    Helpdesk
    Customer Support Plugin
    Microsoft Teams
    Product Knowledge
    Technical Support
    System Configuration
    IT Sourcing
    Ticketing System
    End User Technical Support
    Communication Etiquette
    Online Chat Support
    Email Support
  • $10 hourly

    • 5.0/5
    • (10 jobs)
    Hello, I am working online for about 6 years and I am fully expert in eBay, Amazon, Etsy, Shopify and many other online market places end to end tasks. I am an expert to list items that make bulk data feeds CSV Files. and upload items by sheets to save time. Given the experience from my jobs, You can call me a Professional Problem Solvers. I'm constantly glad to assist our Clients with reaching the following degree of their e-Commerce business. My Expertise in Amazon ● Flat File ● Shipments ● FBA Expert ● Price Analysis ● Items Labeling ● Brand Registry ● Amazon Brands ● Keywords Expert ● Order Processing ● Keyword Ranking ● Customer Services ● Bulk Upload Expert ● Product Promotions ● Drop-shipping Expert ● Inventory Management ● Listings Single/ Variation ● Products Ranking Expert ● Search Engine Optimization (SEO) ● Vendor Central (Complete solution) ● Newly Launched Feature (Enhanced Brand Content) EBC My Expertise in Shopify ● Keywords Expert ● Order Fulfillment ● Customer Services ● Drop-shipping Expert ● Products Ranking Expert ● Add products Single/ Variation ● Search Engine Optimization (SEO) My Expertise in eBay ● Banner Design ● Listing Template ● Listing on Auctiva ● Store Management ● Listing on Ink-Frog ● Selling Manager Pro ● Storefront Template ● Listing on eBay Motor ● Listing on Turbo Lister ● Inventory Management ● Listing on Merchant Run ● Complete Store Management ● Listing with Multiple Variations ● Store Optimization (Store SEO) ● Listings Optimization (Products SEO) I GUARANTEED YOUR SUCCESS.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Ticketing System
    Spoken Communications Spoken
    Email Support
    Email Communication
    Amazon PPC
    eBay Marketing
    Amazon Webstore
    Phone Communication
    Customer Service
    eBay Listing
    Amazon FBA
    Product Listings
    Shopify
    SEO Keyword Research
  • $25 hourly

    • 4.7/5
    • (19 jobs)
    Dedicated Support professional offering versatile technical skills and proficiency in top of the line softwares available over the internet. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    HTML
    Time Management
    Desktop Support
    Product Knowledge
    Customer Support
    Ticketing System
    Technical Support
    Desktop Application
    Helpdesk
    Communication Etiquette
    Zendesk
    Freshdesk
  • $20 hourly

    • 5.0/5
    • (24 jobs)
    Did you know that the focus in 2024 for businesses is creating experiences that capture and engage customer attention in new ways? This is backed up by Salesforce, with recent research stating that 80% of customers say the experience a company provides is as important as its product or services. Companies also employ security-centric customer experience practices in the age of generative AI, as 53% of customers believe generative AI will help companies better serve customers. So now the million-dollar question is; Does your company invest in hiring great Technical and Customer Support professionals to keep up with the growing trends? In our present time, being good simply isn't good enough to succeed; you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So, how can you provide that great service and have a growing customer base? Well, the truth is, - YOU need an expert to lead the Customer-facing team in the company and bring turnaround results across the board. -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And as it turns out, 65% of US consumers would pay 5% more for products if they knew they would receive outstanding customer support and satisfaction. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become mine, and I look forward to working with you and for you to achieve them. I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated PLUS Upwork Freelancer (Top 3%) ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔ LinkedIn Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners say about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
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    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Support
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $15 hourly

    • 4.8/5
    • (9 jobs)
    I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.
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    Blog Writing
    Email Communication
    Customer Support
    Following Procedures
    Technical Support
    Customer Service
    Sales
    Online Chat Support
    Customer Service Training
    Zendesk
  • $15 hourly

    • 4.9/5
    • (28 jobs)
    “If you are not taking care of your customer, your competitor will.” – Bob Hooey Customer service society does require a timely and proactive service to enhance future business growth. Customer loyalty is very important when you hire the right person to represent your brand when assisting your valued customers. My long-term experience in the service industry is something I take pride in and it has taught me to meet and exceed each customer’s expectations and build that trust and relationship with them. I have worked with different types of businesses (eCommerce, subscription-based companies, life coaches) and I realize that maintaining a good relationship and a loyal repeat business through your loyal customers is of the utmost importance in every company. If you need someone to represent your brand and your company, drop me a message and I'll be happy to discuss this with you!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Communications
    Interpersonal Skills
    Answered Ticket
    Ticketing System
    Canva
    Email Etiquette
    Customer Service
    Customer Support
    Email Communication
    Social Media Management
    Order Tracking
    Zendesk
    Order Processing
    Online Chat Support
  • $12 hourly

    • 5.0/5
    • (20 jobs)
    Hello! My name is Davied Dela Cruz, and I am a seasoned professional based in Manila, Philippines, with over a decade of experience in the freelance industry. I transitioned to freelance work in 2013, driven by a desire to improve work-life balance and eliminate the long commute that consumed up to six hours of my day. Although online work was not as prevalent at the time, I took the leap, and the transition has been successful, allowing me to continuously seek new opportunities and professional growth in the online space. Skills and Experience: 1. Customer Service: Over 10 years of experience across various channels, including phone, email, chat, and social media. 2. Team Management: 8 years of experience managing agents, teams, and entire operations. 3. Training: 5 years of experience in training and development. 4. Quality Assurance: 3 years of experience in website testing and quality assurance. 5. Data Management: Proficient in data entry, web research, data analytics, and report generation. 6. Recruitment: Experience in sourcing, interviewing, and hiring candidates. 7. Technical Proficiency: Skilled in using various platforms, such as Zendesk, Salesforce, Shopify, Freshdesk, and other online tools. 8. Communication: Fluent in English, with strong verbal and written communication skills. 9. Adaptability: Quick learner with the ability to adapt to changes and thrive under pressure with minimal supervision. 10. Proven Excellence: Consistent track record of excellence, earning recognition and promotions throughout my career. I am confident that my experience and skill set make me a valuable addition to any team. I look forward to the opportunity to contribute to your organization and am excited about the prospect of working together.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Phone Support
    Report
    Shopify
    Order Processing
    Order Fulfillment
    Salesforce CRM
    Zendesk
    Order Tracking
    Training & Development
    Data Analysis
    Leadership Training
    Customer Support
    Team Facilitation
    Management Skills
    Microsoft Excel
  • $10 hourly

    • 4.7/5
    • (3 jobs)
    Experienced Technology Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft, RHEL, HPUX, VMware ESX, HPE, Dell. Strong engineering professional with a Bachelor of Science (BS) focused in Electronics and Communications Engineering from FEU East Asia College.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Tech & IT
    Technical Documentation Management
    Business Presentation
    System Maintenance
    Customer Support
    Software Documentation
    Technical Project Management
    Product Data Management
    Product Lifecycle Management Software
    Implementation Plan
    Project Management
    VMWare
  • $15 hourly

    • 5.0/5
    • (2 jobs)
    I am Nana from Georgia. I am open to any kind of work Data Entry / translations/ web assistance/ customer support /typing ect. as long as it can be done from home. I have implemented continuous improvement techniques in my past positions.I like working with people and enjoy group projects,but I am also a self-starter.I'm good at organizational skills,time management.my greatest strength is my ability to effectively handle multiple projects.I believe I’ve consolidated multiple interpersonal,organizational,methodological skills within past experiences. I'm a fast learner who adapts quickly to change.I'm dedicated/enthusiastic about helping companies meet its goals.I'm an outstanding performer and I take pride in my work. My native language is Georgian. I translate from English, Georgian, German, Italian. The language pairs are: Georgian to English English to Georgian German to English Italian to English English to Italian Services: Translation, proofreading and editing. Expertise: Internet, web, telecommunications, etc. Professional headline: Experienced English, German and Italian Education: Ilia Chavchavadze Georgian National University; Faculty of English Language, Interpreter; DSH – DEUTSCHE PRUFUNG FUR DEN HOCHSCHULZUGANG IN GERMANY Personal statement: work well under pressure reliable organizational skills responsible Professional experience: I began as a freelance translator in 2008. Now I work with many translation agencies, and publishing houses, making web site translations in Georgia, Italy, Germany. Computer Skills: I am an experienced computer user. I work with MS Office (Word, Excel, Power Point, etc.), Adobe PhotoShop, Adobe Acrobat (full), Adobe Framemaker, ACDSee, WinZip, WinRar, etc. I have a fast Internet connection, a modern PC and notebook, digital printer and scanner. Availability: Full and part time translator.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Fashion & Beauty
    Social Media Management
    Ticketing System
    Online Chat Support
    English to Italian Translation
    Customer Satisfaction
    Answered Ticket
    German to English Translation
    Customer Service
    Customer Support
    Phone Support
    Italian to English Translation
    Email Communication
  • $20 hourly

    • 5.0/5
    • (14 jobs)
    I am a detail-oriented Customer Service Agent skilled in helping with all sorts of requests, from basic order questions (the classical 'where is my order?') to complex and less common issues. I have a lot of versatility in using any communication channel to provide top-notch support. I first started working for a call center where I was promoted to Lead with an HR approach after some months showing outstanding results; tasks were doing quality checks and general feedback to a team of over 20 agents. Afterward, I became part of the support team of a Shenzhen-based giant that sells electronics and gadgets, took care of over 80 customers daily via live chat, being among the top agents weekly and monthly basing on CSAT, goals, and quality. Later on, I took part in Shopify-based stores, taking again the mantle of Manager, overseeing a team of agents making sure that all their customers were satisfied, and structured SOPs aligned with the company's philosophy as part of my tasks, and I have had several other experiences ever since. At this moment of my life, I'm looking to be part of a company that wants to do the same that I do: CHANGING THE WORLD, or at least, making it a better place. Does that sound like your company? Don't hesitate in getting in touch with me, I'll be thrilled to meet you!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Client Management
    Venezuelan Spanish Dialect
    Community Management
    Email Communication
    Telemarketing
    Customer Support
    CRM Software
    Community Outreach
    Customer Service
    Social Customer Service
    English
    Online Chat Support
    Email Support
    Tech & IT
    Zendesk
  • $30 hourly

    • 4.8/5
    • (16 jobs)
    🌕 9500 + Hours worked with Top Rated Plus on the Upwork platform 🌕90 + Projects completed on the Upwork platform 🌕 100% Job Success Score and ⭐⭐⭐⭐⭐ ratings 🌕 Microsoft Certified Professional 🌕 15+ Years of Experience as an IT professional 🌕WORKING WITH MICROSOFT as Microsoft 365 Business Advisor 🔹 TECHNICAL SKILL SET 🔹 • Microsoft O365 Administration and Support • SharePoint Online Data Migration and Support • One Drive Data Migration and Configuration in the user machine. • ConnectWise Ticket Management tool with Screen Connect and Kaseya. • MSP tool from Solaris wind N-able monitoring and management for multiple clients • NAS configuration (Synology and Qnap - iScsi and other volume) • Experience in managing the backup of clients in Datto and Shadow Protect • Experience in Remote management tools like Kaseya, and Screen Connect. • Remote access, Team Viewer, LogMeIn, ShowMyPC, Vmware, RDP • Router configuration, Port forwarding, FTP, IIS, Active Directory • Windows Server Operating systems, all Windows desktop operating systems, MAC OSX • DropBox, Sharesync, Network setup/administration, Mapped network drives • Off-site backup, Local backup, General PC and MAC maintenance, Help desk support • Expertise in Server Administrator • Enterprise-level Active Directory design, implementation, and support. • Advanced knowledge of DNS, DHCP, WINS, and TCP/IP • Server Management (Dell 1950, 2950, R510 ,R610,R710) ,(HP Proliant DL380 G3,G4,G5) • Storage craft shadow protect backup management for multiple client sites, HP DP 6.21 backup • EMC Storage VNX 5100, Dell MD 3000, and HP MSA 1000 along with SAN switch management • Exchange 2007, 2010, 2013, 2016 Migrations/Implementation/Troubleshooting • Active Directory Migrations/Upgrades/Troubleshooting 🔹 CERTIFICATIONS ☑️ Windows Server Active Directory, Configuring(Exam 70-640) ☑️ Windows Server Network Infrastructure, Configuring(Exam 70-642) ☑️ Windows Server Applications Infrastructure,Configuring(Exam 70-643) ☑️ Windows Server, Enterprise Administrator(Exam 70-647) 🔹 TRAINING ATTENDED ▢ VMware vSphere: Install, Configure, Manage [V4.1] from HP Technology Center Pune ▢ Red hat Linux - RH-033 Introduction to Linux From Seed Infotech Pune ▢ Redhat Linux - RH-133 System Administration Seed Infotech Pune ▢ Red hat Linux - RH-253 Networking and Security Administration Seed Infotech Pune ▢ Microsoft 365 Administration (Exam 70-346) ✔️ I will be available full time 45 hours per week ✔️ I have a very good internet connection with noise-cancelling headphones.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Support Plugin
    VMware Administration
    Google Workspace Administration
    Remote IT Management
    Managed Services
    Office 365
    Incident Management
    Ticketing System
    Backup & Migration
    Microsoft Certified Information Technology Professional
    Helpdesk
    Technical Support
    Microsoft Server
    Desktop Support
    Microsoft Active Directory
    System Administration
    Microsoft Exchange Server
  • $20 hourly

    • 4.7/5
    • (13 jobs)
    🥇 Top Rated Plus | ⭐ 100% Job Success | 👍 100% Satisfaction | ⏳100% Long-term clients 🔝 As a TOP-RATED Plus customer service specialist with over 8 years of experience in BPO call centers, I am an accomplished customer service professional with a proven track record of delivering exceptional experiences. With my strong communication skills, empathy, and problem-solving abilities, I excel at understanding customer needs and providing reliable solutions that exceed expectations. Key Skills: Active listening and clear communication Effective problem-solving and decision-making Ability to handle difficult situations with professionalism Prioritizing tasks and managing multiple inquiries Commitment to going above and beyond for customers Relevant Experience: Handled customer complaints regularly, validating feelings and collaboratively finding satisfactory solutions Prioritized tasks by assessing urgency and complexity, using a ticketing system to ensure prompt responses Acknowledged mistakes, apologized, and corrected errors while keeping customers informed to maintain trust Provided timely and accurate assistance, ensuring customer needs were met and questions answered satisfactorily Why Hire Me: Extensive background in customer service with a passion for helping people Dedication to providing exceptional service aligned with company values Strong communication and problem-solving skills to make a direct impact on customer experiences Eager to contribute positively to your team and help your business succeed Let me put my customer service expertise to work for you. Hire me today for reliable and rewarding results.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Email Support
    Online Chat Support
    Zendesk
    Order Processing
    Ticketing System
    Ecommerce
    Customer Service
    Data Entry
    Answered Ticket
    Administrative Support
    Communication Etiquette
    Customer Support
    Technical Support
    Following Procedures
    French
    English
  • $15 hourly

    • 4.7/5
    • (24 jobs)
    Hello, I'm a native English and Spanish speaker. I lived in the United States for 15 years and in South America for 11 years. I'm hard-working, a problem solver, a quick thinker, and always willing to learn and adapt. I have been working remotely for about 6 years now working with a lot of different businesses and companies. I have intensive E-commerce Training. I'm well-prepared to extend my professional expertise and skills to your business. ✔️🏢 E-commerce Dropshipping / Print on Demand / Amazon / B2B & More! • 📧 Email Support (Zendesk, Gorgias and more) • Product research, product listing & organization • Order Fulfillment through Aliexpress/Shopify/Dropified/Oberlo • Managing inventory • Social Media Management • Shopify Set-up and theme customization Hope to hear from you soon so we can connect!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Service
    Project Management
    Dropshipping
    Order Fulfillment
    Ticketing System
    Digital Marketing
    Shopify
    Amazon Plugin
    Email Support
  • $60 hourly

    • 4.9/5
    • (39 jobs)
    Are you looking for a seasoned customer service consultant and department manager who can elevate your customer support to new heights? Look no further – you've found the perfect match! I am a Top-Rated Customer Service Specialist with a proven track record of transforming customer service departments and building top-tier teams for numerous clients across various industries. Why should you hire me? Customer Service Excellence: I specialize in creating robust customer service systems and processes that ensure exceptional customer experiences. From setting up efficient workflows to training staff on best practices, my expertise guarantees your customer service department will operate at peak performance. Team Building: Need a team that’s motivated and skilled? I excel in recruiting and nurturing top talent from around the globe. By fostering a positive and supportive company culture, I ensure that your team is not only productive but also dedicated to providing outstanding service. Process Optimization: Streamline your customer service operations with my in-depth knowledge of industry best practices. I focus on identifying areas for improvement and implementing strategies that enhance efficiency and customer satisfaction. Employee Engagement: I believe in treating employees with respect and understanding. By addressing the root causes of performance issues and providing necessary support, I help build a loyal and dedicated team that goes above and beyond for your customers. Availability: I am always available to respond quickly to messages and will ensure that your deadlines are met with professionalism and efficiency. Services Offered: Customer Service Strategy Development Team Building and Recruitment Training and Development Programs Process Optimization and Workflow Design Remote Team Management Customer Feedback Analysis Performance Metrics and Reporting Client Testimonials: ⭐️⭐️⭐️⭐️⭐️ "Blake is just fabulous - as our first head of customer service, he built the team, the systems, the processes and most importantly, a fantastic culture... I can't recommend him enough as a CS architect or lead for a team that needs building or improving." ⭐️⭐️⭐️⭐️⭐️ "Blake is a juggernaut in customer support and everything relating to it." ⭐️⭐️⭐️⭐️⭐️ "Blake did what we thought is impossible and built an amazing, motivated team for our eCommerce brand... He's really a superstar when it comes to building customer service teams." Ready to transform your customer service department and build a world-class team? Let's get started! Send me a message or schedule a consultation, and I'll tailor a solution that exceeds your expectations.
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    Training & Development
    Gorgias
    Shopify
    KPI Metric Development
    CRM Automation
    Email Communication
    Customer Service
    Ticketing System
    Data Analysis
    Technical Support
    Sales Leadership
    Administrative Support
    Management Skills
    Management Consulting
    Customer Service Training
  • $12 hourly

    • 5.0/5
    • (8 jobs)
    Hey there, I’m a friendly and a professional Customer Support Specialist, with good interpersonal skills and outstanding ability to resolve customers issues and reduce the complaints rate. With my 7 years of experience, I already acquired many skills and became an expert in the following fields: Customer Service Team Leader : • Train new customer service team members • Use customer relationship management software (CRM) to document customer interactions • Co-ordinate the activities of the Customer Service team; provide support and advice to team members • Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. • Ensure that standard operating procedures are documented and maintained. • Produce written reports when required to do so. Customer Service agent: • Chat and Email support (check order progress, check shipping progress, refund, create return according to the policy) • Inbound and Outbound Call Handling • Answering product inquiries Administrative Work: • Proficiency in Microsoft Office and Google Docs • Data Entry Other skills that I offer you: • Resolve PayPal and Stripe disputes • Facebook and Instagram Moderation • Translation Tools: ✅ Management Systems: Asana, Trello, Agendrix ✅ Ecommerce website: Shopify, OMS, V3, Magento, Amazon ✅ CRMs: Freshdesk, Gorgias, Zendesk, Ticketfly ✅ Emailing system: Slack, Outlook, Gmail, Teams, WeChat ✅ Google Sheets ✅ Google Docs ✅ Microsoft Excel ✅ Microsoft Word ✅ Microsoft Teams ✅ Bexio If my profile is fit for the job, I am just one invitation away.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Administrative Support
    Microsoft Excel
    Microsoft Teams
    Amazon
    Shopify
    Ticketing System
    Customer Service
    Gorgias
    Order Fulfillment
    Magento
    Freshdesk
    Online Chat Support
    Order Tracking
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    IT / Technical Support Professional with more than a decade of experience providing phone, e-mail, chat, and remote support for customers across North America, Canada and Australia for all of their IT related needs. With Hands-on Experience on the following Technologies and platform: • General IT Support • Windows Server 2008 / 2012 / 2016 / 2019 • Microsoft Exchange Server 2010 / 2013 /2016 • Active Directory Administration • Group Policy Administration • Office 365 Management • Microsoft Teams Administration • SharePoint / OneDrive Administration • Windows Administration (Windows 11, 10, 8, 7) • Managed Printers • Strong understanding on LAN/WAN environment • Networking Equipment and Firewall (Cisco / Meraki / Sonicwall / Sophos) • VOIP Phone System: 3CX, RingCentral, Webex, Vonage • ConnectWise Automate (Remote Monitoring & Management Platform) • ConnectWise Manage and Salesforce Ticketing System • SpamTitan, Barracuda, Mimecast Spam Firewall • Remote Access Tools (Windows Remote Desktop, ConnectWise Control, Solarwind MSP N-Central, TeamViewer, LogMeIn) • Virtualization platform (Azure, Hyper-V, VMWare, Scale, CITRIX) • Symantec, Webroot, SentinelOne Endpoint Protection • Exclaimer, CodeTwo Email Signature Management • Patch management and desktop / server maintenance • Advanced Hardware and Software troubleshooting
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Helpdesk
    Microsoft Exchange Server
    Windows Server
    Windows Administration
    Technical Support
    Service Level Management
    Customer Service
    Desktop Support
    Phone Support
  • $12 hourly

    • 5.0/5
    • (15 jobs)
    Professional Offerings: 👨🏼‍✈️ Team Lead, 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 eBay, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management,  - Dispute management, Klarna, PayPal ,Stripe  - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling.  - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce  - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Intercom
    Gorgias
    Customer Service
    SaaS
    Zoho CRM
    Interpersonal Skills
    Shopify
    Salesforce
    Email Support
    Online Chat Support
    Ticketing System
    Support Services Unlimited Dashboard
    Technical Support
    Administrative Support
    Zendesk
  • $12 hourly

    • 4.4/5
    • (10 jobs)
    Over the last 5 years, I have worked as a Customer Service Representative. I do outbound calls and data entry. I am detail oriented and passionate in doing every task. I provide customer friendly environment to the client and to my team.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Answered Ticket
    Ticketing System
    Customer Support
    Online Research
    Customer Satisfaction
    Product Knowledge
    Teaching English
    Online Chat Support
  • $14 hourly

    • 5.0/5
    • (9 jobs)
    As a skilled professional with more than 5 years, in the customer service in foreign languages, I feel confident of my ability to exceed the expectations of the client. My background in successfully performing in customer service in divers’ languages such as French that is my main language, also English and Spanish. Ensuring the utmost accuracy and reliability to enable maximum understanding and clarity.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    WooCommerce
    Email Communication
    Time Management
    Problem Solving
    Ticketing System
    Castilian Spanish
    Startup Company
    English
    Zendesk
    Email Support
    Real Estate
    Freshdesk
    Order Tracking
    French
  • $15 hourly

    • 4.9/5
    • (4 jobs)
    **Bio** I am a dedicated and multi-skilled virtual assistant, urgently seeking an opportunity to apply my vast expertise in the recruitment field, customer service, and administrative roles. With a proven track record and a deep passion for delivering exceptional results, I'm eager to channel my skills into a role that aligns with my specialties. Having amassed significant experience in recruitment, I am adept at identifying top-tier talent and understands the nuances of fostering meaningful connections. My commitment to exceptional customer service has always been at the forefront of my work ethic, consistently ensuring that clients and stakeholders feel valued and heard. When it comes to administrative tasks, my meticulous organization and proactive mindset shine through. Familiar with a number of digital tools and platforms, I am adept at navigating the modern work landscape. Currently in a crucial phase of my career and eager to contribute immediately, I am looking for an organization that will benefit from my comprehensive skill set and unwavering dedication. If you're seeking a reliable, efficient, and motivated individual, I am ready and waiting for the next challenging opportunity.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Product Knowledge
    Customer Satisfaction
    HR & Business Services
    Technical Support
    Zendesk
    Customer Relationship Management
    Administrative Support
    Ticketing System
    Executive Support
    Management Skills
    Customer Service
    Slack
    Virtual Assistance
  • $150 hourly

    • 5.0/5
    • (66 jobs)
    Are you looking to enhance your customer experience operations in your business? With over 25 years of expertise in transforming customer service systems across a myriad of industries—from government agencies to e-commerce platforms—I am here to help you streamline and optimize your customer experience (CX) programs. Services I offer: System Reviews & CX Assessments: I conduct thorough reviews to identify gaps and opportunities within your current CX system, providing insights into customer pain points and operational inefficiencies. Once opportunities are identified I create clear, efficient workflows and detailed implementation plans, ensuring your team is equipped to provide consistent, high-quality customer service. Strategy Workshops: Through interactive workshops, I work with your team to develop strategic plans tailored to your business's unique needs. We focus on creating strategies that proactively address potential customer issues and enhance overall service delivery. Why Work With Me? Comprehensive Expertise: My extensive experience with small to mid size business operations and customer service standardized procedures allows me to design solutions that save time and improve internal and customer experiences. Transformative Outcomes: From developing clear SOP documentation to optimizing software for CS delivery, I ensure your business policies align with enhanced customer journeys. Growth-Focused Solutions: I am particularly skilled at supporting businesses in a phase of growth or those needing to refresh their outdated procedures. Here’s how your business can benefit from working with me: Streamlined workflows and processes Strategic onboarding for customer service agents Fresh perspectives on customer engagement Customized customer journey maps Documented and enhanced CS SOPs If you're ready to transform your customer service operations and create exceptional experiences, send me a message today to discuss how we can collaborate. Let's take your business to the next level together!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Support
    Gorgias
    Zendesk
    Customer Experience
    Customer Service Analytics
    Strategic Planning
    Process Documentation
    Freshdesk
    FAQs Compilation
    Business Planning & Strategy
    Ticketing System
    Customer Service
    Voice of the Customer
    Business Operations
    Root Cause Analysis
  • $20 hourly

    • 4.5/5
    • (41 jobs)
    I am a natural-born tech enthusiast and troubleshooter at heart, with a passion for tackling technical challenges. The prospect of joining your team in this industry excites me, as it aligns perfectly with my skill sets and offers an opportunity for professional growth in a field I am deeply passionate about. Moreover, I see it as a way to contribute to a larger scale by assisting others and enhancing my understanding of this field. My flexibility with work hours and my reputation as an enthusiastic team player make me a valuable asset. Here's a concise overview of my current skill set that I believe would be beneficial to your team: NOC - VoIP --Supported a range of customers, from small to enterprise-grade, across multiple states, providing VoIP solutions and premium support in both on-net and off-net environments. --Proficient in resolving VoIP routing issues on various telephony circuits such as MPLS, T1, DIA, and Flex, employing troubleshooting and break-fix strategies. --Skilled in tracing and isolating phone routing issues related to different VoIP protocols. Expertise in investigating telephony blocking on LAN and WAN, including network devices, switches, routers, firewalls, and port-related issues, with capabilities in setting up NAT and port forwarding on routers like Dreytek, Cisco, and Meraki. --Proficient in configuring SD-WAN, failover, WAN aggregation, and load balancing. On-premise Infrastructure and Cloud Support --Supported a range of accounts, spanning Basic, Mid-size, and Enterprise, with a focus on Microsoft O365 services, including activation, onboarding, email migration, and hybrid deployment planning. --Assisted clients in Microsoft Office Pro Plus software installation and administration of Exchange Online, Teams, and SharePoint Online services. --Provided break-fix support for service-related issues and supported MSP360 backup deployment. --Proficient in AWS and Azure VM support. Service Desk --In my 13 years of experience within a dynamic and high-volume service desk environment, I honed my skills in providing exceptional support and assistance to users. My responsibilities encompassed a broad spectrum of IT functions, primarily focusing on: Active Directory Management: --Proficient in managing and maintaining Active Directory, including user account management, group policies, and security permissions. Exchange Server Support: --Skilled in supporting and troubleshooting Exchange Server, handling mailbox management, email routing, and resolving connectivity issues. Application Support: --Extensive experience in diagnosing and resolving application-related queries, troubleshooting software issues, and providing guidance on application usage and functionality. Incident and Request Management: --Demonstrated expertise in managing incidents and service requests, ensuring timely resolution and adherence to defined SLAs, which significantly contributed to a streamlined and efficient service desk operation. Remote Assistance and Troubleshooting: --Adept at utilizing remote assistance tools to diagnose and troubleshoot technical issues, providing step-by-step guidance to end-users for issue resolution. Knowledge Base Creation and Maintenance: --Developed and maintained a comprehensive knowledge base, documenting solutions for common issues and best practices. This resource facilitated quick and effective issue resolution, benefiting both the team and end-users. Effective Communication and Customer Service: --Cultivated strong communication and customer service skills, ensuring clear, concise, and empathetic interactions with users. This approach fostered a positive service desk experience and enhanced overall customer satisfaction. Training and User Education: --Conducted training sessions and provided user education on IT tools, applications, and security protocols, empowering users to make the most of available technologies while adhering to best practices. My tenure in the service desk role has imbued me with adaptability, resilience, and a keen understanding of the critical role a service desk plays in maintaining operational efficiency and user satisfaction within an organization. I am eager to apply these skills and experiences in future endeavors, including contributing effectively within your esteemed organization.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Support
    Helpdesk
    Ticketing System
    VoIP Administration
    ConnectWise Automate
    Mobile Device Management
    Shopify
    Windows Administration
    VoIP Software
    Technical Support
    Microsoft Exchange Server
    Office 365
    Microsoft Azure
  • $15 hourly

    • 5.0/5
    • (2 jobs)
    Experienced Virtual Assistant. Virtual Assistant/Accounts manager in a Digital Marketing Agency. Facebook Certified Digital Marketing Associate Team Leader Experienced Technical Support/Customer Service professional. Worked for Linksys, Time Warner Cable, Amazon.com. -MS Office, Teams -Google Sheet, Drive, Doc etc. -Asana -Canva -Wordpress -Jasper.ai -Zoom -Skype
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Management Skills
    Facebook Advertising
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Data Mining
    Facebook Ads Manager
    Microsoft Excel
    Online Chat Support
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