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Check out Ticketing systems professionals with the skills you need for your next job.
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based on 4,091 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Ticketing systems Freelancers
  • $95 hourly

    • 4.9/5
    • (111 jobs)
    I am a former Customer Experience manager, now specializing in Zendesk optimizations and implementations. I am Zendesk certified and have extensive experience in all Zendesk products - Support, Sell, Talk, Email, Explore, Guide, Gather (Community Forum), Chat, Messaging, Chat bots. If you provide or share any process documentation that exists today, I can easily translate that into "Zendesk Speak" and build your system. I believe simplicity serves not only customers, but your agents as well. My experience includes: Support - + Business Rules /Automations with or without API integrations (Support) + Tagging tickets and identifying them quickly in Explorer reporting or automations + Conditional Ticket Forms + Macros which populate all fields and update statuses + Social support (Twitter/Facebook/Instagram) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Help Center (Guide) + Answer Bot (Support) + Talk (Support or Sell) i.e. different phone systems + Chat with messaging, chat bots or simply forms + Installation of 3rd party apps + API integration with other systems + Custom side bar apps for common use cases (see account details, refund_ In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Zendesk API
    System Administration
    KPI Metric Development
    Ticketing System
    Customer Satisfaction
    Client Management
    Customer Support
    Employee Training
    Zendesk
    Customer Retention
    Process Improvement
    Customer Experience
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Email Support
    Online Chat Support
  • $20 hourly

    • 4.9/5
    • (49 jobs)
    I am a certified: * Zendesk Systems Administrator * HubSpot Sales Administrator * Gorgias Systems Administrator * Shopify Store Building Expert I have years of experience as a Systems Adminstrator and thrive in building our strong workflow processes. My specialties are mentioned below. * Creating Strong Customer Support Departments * Automations * Triggers * Rules * Workflows processes * Chatbot Mapping and Knowledge Base linking (for all three platforms) * Integrations * View establishment * Reporting and Analytics * Zendesk Agent Interface * Zendesk Talk * Zendesk Chat * Zendesk Guide * Zendesk Integrations * HubSpot Pipeline Structure * HubSpot Workflow Automations * HubSpot Sequences * HubSpot Account linking * HubSpot Integrations I have more than a decade of combined knowledge in these CRM platforms. I am bi-lingual in English (My native language) and Spanish (secondary language). . I love people and love getting to build in these platforms. I would love the chance to speak with you about how I can assist you.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Chatbot Flow Design
    Analytics
    Email Support
    Ticketing System
    HubSpot
    Gorgias
    Zendesk
    Shopify
    Third-Party Integration
    Administrative Support
    HTML5
    System Configuration
    CSS 3
    US English Dialect
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Service
    Ticketing System
    Communication Etiquette
    Customer Support
    Interpersonal Skills
    Data Entry
    Product Knowledge
    Bug Reports
    Technical Support
    Email Support
  • $15 hourly

    • 4.9/5
    • (22 jobs)
    I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Data Entry
    Answered Ticket
    Customer Relationship Management
    Ticketing System
    Technical Support
    Customer Support
    Customer Onboarding
    SaaS
    Email Etiquette
    eCommerce
    Customer Service
    Customer Satisfaction
    Email Support
    English
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
    Zendesk
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Operations Manager - Engineer. I have 4 years of experience in the BPO/CRM call center industry working for The Results Companies for clients such as WellCare, Sprint and currently The Home Depot. During the past 4 years I have worked as a customer service representative, operations supervisor and operations manager, specializing in over the phone support, Data/Trend analysis and client relationship management. I hold a degree in Electronics Enineering which has allowed me to venture in technical support and project management endeavours. When working with me you will always find a goal oriented, out of the box thinking partner that strives to offer added value to your business and projects
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Troubleshooting
    PIC Programming
    Microsoft Active Directory
    Management Skills
    Customer Support
    Digital Electronics
    Consumer Electronics
    Fiber Optics
    SQL
    Power Electronics
    Ticketing System
    IT Asset Management
    Business with 10-99 Employees
  • $10 hourly

    • 4.4/5
    • (21 jobs)
    A data entry specialist; customer support engineer and a writer with a certificate from the University of Cambridge (First Certificate in English; Level B2). All of the above-mentioned fields have totaled over 6500 hours logged on the UpWork app. Customer Support Engineer for one of the biggest encrypted email providers in the world and the leading password manager. I'm flexible with my working hours and I am happy to work closely with any existing freelancers you work with. Regional Winner in the 6th National English Language Essay Contest conducted by the US Peace Corps and ELTAM (English Language Teachers Association of Macedonia). Also over 10 years volunteering work for the National Red Cross with writing and conducting many humanitarian projects. 2 years of experience in writing articles for a national gaming/technology website.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Writing
    Customer Relationship Management
    Incident Management
    Zendesk
    English
    Customer Service
    Ticketing System
    Phone Support
    Customer Support
    Intercom
    Salesforce
    CRM Software
  • $50 hourly

    • 4.9/5
    • (39 jobs)
    ⭐⭐⭐⭐⭐ "Blake is just fabulous - as our first head of customer service, he built the team, the systems, the processes and most importantly, a fantastic culture... I can't recommend him enough as a CS architect or lead for a team that needs building or improving." ⭐⭐⭐⭐⭐ "Blake is a juggernaut in customer support and everything relating to it." ⭐⭐⭐⭐⭐ "Blake did what we thought is impossible and built an amazing, motivated team for our eCommerce brand... He's really a superstar when it comes to building customer service teams." ⭐⭐⭐⭐⭐ "Blake is hands down the best manager I've ever worked with... he came into our customer service department when it was entirely broken, and helped re-architect everything with a keen sense of what is best for our team/customers!" ----- I am a customer service expert and seasoned manager with a passion for harnessing data-driven insights and using technology to transform organizations. My comprehensive expertise encompasses trend identification, development of actionable metric tracking, and nurturing supportive and inclusive company cultures, with a special emphasis on remote workforces. As an adept problem solver, I excel at setting up and optimizing ticketing systems from scratch, employing artificial intelligience, automations, saved replies, rules, and triggers to enhance efficiency and deliver superior quality experiences. By diligently tracking performance data, I identify areas of improvement, driving impactful change that fosters employee growth and satisfaction. As a compassionate and forward-thinking leader, I prioritize understanding employees' unique challenges, enabling me to tailor training and support, clarify expectations, and equip teams with the necessary tools to succeed. This approach cultivates a collaborative and engaging environment that inspires loyalty, dedication, and ultimately leads to exceptional customer experiences. With a proven track record of assembling and leading diverse, high-performing teams, I am committed to delivering unparalleled service and helping organizations reach new heights. If you're seeking a driven professional to elevate your company culture and empower your remote workforce, I invite you to connect with me to discuss how we can collaborate to achieve your objectives.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Training & Development
    Gorgias
    Shopify
    KPI Metric Development
    CRM Automation
    Email Communication
    Customer Service
    Ticketing System
    Data Analysis
    Technical Support
    Sales Leadership
    Administrative Support
    Management Skills
    Management Consulting
    Customer Service Training
  • $25 hourly

    • 5.0/5
    • (11 jobs)
    15 YRS CSR ON/OFFLINE 6 YRS IB AUSSIE / US TELCO BILLING & SALES 4 YEARS INTERNATIONAL ESL TUTOR 2 YEARS SALES COACH 4 YEARS HVAC / VA 0.5 YEARS UPS TRACKING SPECIALIST Helping clients in their time-consuming daily tasks is my specialty by professionally answering consumer and business calls, texts, and emails. I am keen on details and can work under pressure with minimal supervision. I am knowledgeable with Service Titan, Google Suite / MS Office, Slack, Zoom, Blue jeans, Ring Central, Wave phone, SERVman, Nutshell, Pipedrive and other office admin, communications, and CRM tools. I am a team player. I can manage multiple calendars and can use a ticketing system for service requests and other stuff. I have a strong and wonderful yet challenging 15 years of CUSTOMER SERVICE work experience in HVAC, years in SALES, BILLING, TRACKING, ESL, and Executive Virtual Assistant. As we deal with different people over the phone with different needs but basically, they just need help and that's why we are here for. I aim to be an effective and efficient VA or equivalent to ensure the quality of service. I am a freelancer mom of 2, accepting jobs with a fair and reasonable wage and benefits to develop a healthy working environment, together we will get the loyalty and dedication to the role given. Other skills I may have, are bonus factors to deliver better output. I look forward to working with you; Contact me and let’s discuss the details. Have a blessed day!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Executive Support
    Business Services
    Multitasking
    Customer Service
    Ticketing System
    English Tutoring
    Data Entry
    Phone Support
    Business with 10-99 Employees
    Order Processing
    English
  • $15 hourly

    • 4.9/5
    • (4 jobs)
    **Bio** I am a dedicated and multi-skilled virtual assistant, urgently seeking an opportunity to apply my vast expertise in the recruitment field, customer service, and administrative roles. With a proven track record and a deep passion for delivering exceptional results, I'm eager to channel my skills into a role that aligns with my specialties. Having amassed significant experience in recruitment, I am adept at identifying top-tier talent and understands the nuances of fostering meaningful connections. My commitment to exceptional customer service has always been at the forefront of my work ethic, consistently ensuring that clients and stakeholders feel valued and heard. When it comes to administrative tasks, my meticulous organization and proactive mindset shine through. Familiar with a number of digital tools and platforms, I am adept at navigating the modern work landscape. Currently in a crucial phase of my career and eager to contribute immediately, I am looking for an organization that will benefit from my comprehensive skill set and unwavering dedication. If you're seeking a reliable, efficient, and motivated individual, I am ready and waiting for the next challenging opportunity.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Product Knowledge
    Customer Satisfaction
    HR & Business Services
    Technical Support
    Zendesk
    Customer Relationship Management
    Administrative Support
    Ticketing System
    Executive Support
    Management Skills
    Customer Service
    Slack
    Virtual Assistance
  • $10 hourly

    • 5.0/5
    • (8 jobs)
    📢️ Hello and welcome to my Upwork profile! I am a highly skilled professional in technical and customer support with a wealth of experience spanning over a decade. My dedication to work ethics and consistent attendance sets me apart. Here are the key highlights of what I bring to the table: ⭐️⭐️⭐️⭐️⭐️ Top-rated plus Upwork member: As a top-rated professional, I pride myself on being highly responsive and receiving consistent positive feedback from clients. ⭐️⭐️⭐️⭐️⭐️ NPS performer: Throughout my career, I have consistently achieved outstanding net promoter scores (NPS) in level 2 support roles for prestigious companies like Quickbooks, Sprint, Godaddy, and Heymarvelous. ⭐️⭐️⭐️⭐️⭐️ Web expertise: I possess extensive experience in utilizing various CRMs and addressing web-related issues such as email and DNS problems. I am proficient in a wide range of tools, including JIRA, Zendesk, Intercom, Just Talk, Confluence, QuickBase, LivePerson, LiveChat, Asana, Salesforce Sales Cloud, ServiceNOW, Citrix, Slack, and Ricochet360. Furthermore, during my leisure time, I enjoy indulging my passion for gardening. I specialize in natural soil enhancement and brewing probiotics, adhering to the principles of KNF (Korean Natural Farming). You may often find me not only spending quality time with my children but also happily engaged in digging soil and repurposing various materials to support the growth of my fruit trees.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Troubleshooting
    Bug Reports
    Incident Management
    Intercom
    End User Technical Support
    Customer Support
    Customer Service
    WordPress
    DNS
    Web Hosting
    cPanel
    Domain Name
    Technical Support
    Online Chat Support
    Zendesk
  • $20 hourly

    • 4.9/5
    • (15 jobs)
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Zendesk
    Phone Support
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $25 hourly

    • 5.0/5
    • (3 jobs)
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Microsoft SharePoint
    Skype
    Email Communication
    Scheduling
    Ecommerce
    General Office Skills
    Communication Etiquette
    Customer Support
    Customer Service
    Time Management
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
  • $15 hourly

    • 4.7/5
    • (13 jobs)
    Hi, I'm Tianna! I have worked in the customer support field for the last 5 years. As an expert-level customer support agent with a background in data analysis and tech support, I have a proven track record of effectively troubleshooting technical issues and communicating complex information to both clients and team members. With a keen eye for detail and a passion for problem-solving, I am dedicated to providing top-notch customer service and ensuring that all data is accurate and analyzed thoroughly to provide valuable insights. I am excited to bring my skills and expertise to a new challenge and help businesses achieve their goals. My background includes: 1. Data Analysis and Data Visualization 2. Technical Support 3. Customer Support 4. Admin Support (Virtual Assistant) 5. Data Entry I am excited about the prospect of collaborating with you to drive your business growth. My skills in providing support, analyzing data, and providing valuable insights can contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Data Migration
    SQL
    Data Analysis
    Shopify
    Gorgias
    Technical Support
    Troubleshooting
    Product Knowledge
    Google Workspace
    Customer Support
    Intercom
    Email Support
    Tech & IT
    Zendesk
    Zoho CRM
  • $53 hourly

    • 4.9/5
    • (20 jobs)
    100% ROCKSTAR! Competent. Reliable. Upbeat. Positive. Experienced. Fair. I love to work with those who are competent and reliable. I have a get it done mentality. I don't nickle and dime people. I charge straight time for the hours worked. Let's make things happen!!! I have worked in IT for 20 years. I am experienced in supporting clients via chat, email, and phone support and using various remote support applications.
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    VPN
    Microsoft Outlook
    Helpdesk
    Cloud Engineering Consultation
    Network Administration
    Linux System Administration
    VMware ESX Server
    Network Equipment
    Cloud Computing
    Online Chat Support
    Phone Support
    cPanel
    Microsoft Endpoint Manager
    Microsoft Azure
    System Administration
  • $25 hourly

    • 4.5/5
    • (19 jobs)
    Dedicated Support professional offering versatile technical skills and proficiency in top of the line softwares available over the internet. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    HTML
    Time Management
    Desktop Support
    Product Knowledge
    Customer Support
    Ticketing System
    Atlassian JIRA
    Technical Support
    Desktop Application
    Helpdesk
    Communication Etiquette
    Zendesk
    Freshdesk
  • $120 hourly

    • 5.0/5
    • (66 jobs)
    I help businesses streamline, transform, or improve their customer experience programs, operations, workflow systems, and customer journeys through CX system assessments. I have over 20+ years of experience providing exceptional customer service and developing customer service operations, strategies and workflow systems in various industries from government agencies to business start-ups, e-commerce platforms, and small to mid-size corporations. I am well versed in many e-commerce CRM Systems, establishing CX Standard Operation Procedures, developing clear efficient workflows and mapping out implementation plans. Once clients work with me and execute these strategies the results save time and create better overall experiences for internal team members and customers. Providing consistent customer service and experiences is an integral part of establishing good relationships with customers and the overall success of one's business. I best assist companies that are in a phase of growth (entering a new phase of operations or service) or have incomplete or outdated customer service procedures that need review through the clutter, developing reliable protocols, and streamlining their processes. CX Transformation and Outcomes from System Assessments 1. Streamlined Workflows and Processes 2. Clear understanding of the root cause of customer pain points 3. Easier process to onboard CS agents 4. Strategy to get ahead of potential customer issues 5. Foundational or Improved CS SOP Documentation 6. Strategy on how to optimize software to support CS team delivery 7. Understanding of how business policies affect the customer experience 8. Customer Journey Maps of their Customer Experience 9. Fresh Perspective on how to service their customers If your customer experience support system could use a review or you are looking to improve your customer service operations please send me a DM message and we can discuss how I can help.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Customer Support
    Gorgias
    Zendesk
    Customer Experience
    Customer Service Analytics
    Strategic Planning
    Process Documentation
    Freshdesk
    FAQs Compilation
    Business Planning & Strategy
    Ticketing System
    Customer Service
    Voice of the Customer
    Business Operations
    Root Cause Analysis
  • $10 hourly

    • 4.2/5
    • (4 jobs)
    Hello! I am Raja Rathinam, a dedicated and skilled professional with a passion for providing exceptional customer service, managing projects, and excelling in operations. I am a dedicated Operations and Customer Support professional with a strong commitment to ensuring customer satisfaction. I excel in fast-paced environments, consistently providing exceptional support through empathy, clear communication, and problem-solving skills. My experience as a Senior Renter Support Specialist and Customer Service Representative has honed my communication, organizational, and adaptability skills. In addition to my customer service expertise, I have a background in debt collection, negotiation of payment plans, and technical proficiency in CRM tools management, project design, and feasibility studies. My diverse skill set uniquely equips me with a blend of customer service excellence, debt collection proficiency, and technical knowledge, making me a valuable asset in any professional setting. I thrive in dynamic work environments and am highly skilled in utilizing CRM tools to contribute to the success of forward-thinking organizations. My goal is to continue delivering outstanding customer service while driving positive outcomes for the organizations I work with. Key Skills: Customer Service & Satisfaction Project Proposal Development Mechanical Engineering Expertise Team Leadership & Mentoring Project Lifecycle Management Cross-Departmental Collaboration SolidWorks & CATIA Proficiency HubSpot Inbound Certified Salesforce & Zendesk Familiarity Time Management & Cost Savings I am committed to delivering excellence in customer service, project execution, and team leadership. Let's collaborate to bring success to your projects and exceed customer expectations! Infrastructure: I am fully equipped to handle any project efficiently with high-speed internet and a 24X7 power supply, ensuring seamless communication and uninterrupted workflow.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Administrative Support
    Product Support
    Customer Satisfaction
    Salesforce CRM
    Gorgias
    Technical Support
    Customer Onboarding
    Customer Support
    Product Knowledge
    Ecommerce Support
    Order Processing
    Email Support
    Zendesk
    HubSpot
    Online Chat Support
  • $18 hourly

    • 4.9/5
    • (51 jobs)
    Hey there! 👋 Thanks for checking out my Upwork profile! I'm a 🌟 customer service manager and professional translator with over 7 years of experience in providing exceptional service and accurate translations. As a customer service manager, my passion for delivering 💯 top-notch service has helped me develop strategies that focus on improving customer satisfaction, retention, and loyalty. I'm experienced in managing teams and mentoring team members to ensure they are providing excellent service to customers. As a translator, I'm skilled in translating a wide range of content, including documents, websites, and marketing materials, from English to Italian, Spanish, and French and vice versa. I pride myself on providing translations that are not only accurate but also culturally sensitive and appropriate for the target audience. 🌎 With a passion for languages and cultures, I'm excited to combine my translation skills with my experience in customer service management. I'm dedicated to providing excellent service to both clients and customers, ensuring that they are satisfied with every interaction. So, if you're looking for a customer service manager and translator who is friendly, professional, and up-to-date with modern trends, then look no further! Let's work together to provide your customers with excellent service and accurate translations!
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    Multilingual Translation
    Online Chat Support
    English to Italian Translation
    Zendesk
    Translation
    Order Processing
    Administrative Support
    Mobile App Testing
    Customer Service
    General Transcription
  • $13 hourly

    • 4.2/5
    • (24 jobs)
    I am passionate about Customer Service! To me, it's all about giving the customer what they want, in a timely manner, to reach a happy outcome for both parties. I have gained over 5 years of experience in the Customer Service industry. I specialize in complaint handling and have worked for several of the biggest mobile and internet operators and online casino brands in Sweden, resolving complaints large and small, via the mediums of e-mail, live chat, and telephone. I am familiar with ticket systems, chat programs, and telephone systems, for example, HelpScout, FreshDesk, WordPress, Shopify, etc. Working under pressure is a part of my job, and I ensure to reply all emails as fast as I can but with no compromise on the quality. I am highly efficient and can work with short deadlines, however, I never let speed compromise the quality of my work. I will never deliver something that isn’t finished and up to my high standards. So why should you hire me? I am always professional- if given a time frame, I will deliver results within it. I am self-motivated, having been a self-employed contractor in the past, I am used to setting goals for myself and achieving them without relying on others. I know Microsoft programs inside out, having been using them for over 15 years. I am a born communicator, and my knowledge of the English language is perfect, which is reflected in both my written and oral communications. So if I sound like someone you would like on your team, I hope you'll consider me
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Ticketing System
    Customer Retention
    Customer Support
    Technical Support
    eCommerce
    Customer Satisfaction
    Order Tracking
    Phone Support
    Email Support
    Swedish
    Freshdesk
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Data entry and translation experience. Looking for a part time project. Perfectionist and grammar enthusiast.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Zendesk
    Online Chat Support
    Serbian to German Translation
    Ticketing System
    Email Support
    English to German Translation
    Customer Support
    Serbian to English Translation
    Customer Service
    German
    Proofreading
    Email Communication
    Data Entry
    English
  • $25 hourly

    • 3.9/5
    • (29 jobs)
    Aim for Perfection. My goal is to help e-commerce brands to increase their revenue by retaining customers through providing excellent customer service/support. I can work independently and with minimal supervision. Here are the following tasks that I can handle and manage with: ✅Email Customer Support ✅Email Management ✅Help Desk/Ticket Support ✅E-commerce Customer Service ✅Live Chat Support ✅Shopify Support ✅Online Community Moderation ✅Amazon Customer Service ✅eBay Customer Service and Listings ✅Virtual Assistance I work with the following software and tools: 👍 Filevine Law Case Software, Tettra, Zendesk, Shopify, Gorgias, Intercom 👍 Intercom, Trello, Freshdesk, Stripe 👍 Shipfusion, Stripe, Asana, Zoho, Aliexpress, ShipStation, ShippingEasy 👍 MS Office - Excel, Word, Powerpoint 👍 GSuite - Docs, Sheets, Slides, Forms 👍 Instagram, Whatsapp, Facebook Management 👍 Live Chat, WhatsApp, Printful, Gmail, Front 👍 3PL, MachShip, Optima WS 👍 Recharge, Fulfil
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Technical Support
    Gorgias
    Customer Service
    Helpdesk
    Customer Support
    Third-Party Logistics
    Intercom
    HTML
    Online Chat Support
    Email Support
    Social Media Management
    Zendesk
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I am an experienced technical support professional with expertise in providing email and chat support. I have 4+ years of experience offering technical support for Strikingly.com, LayoutHub.com, and VillaTheme.com. My strong knowledge of web-based technologies and customer service skills have allowed me to quickly and effectively troubleshoot and resolve customer issues.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    WooCommerce
    HTML
    JavaScript
    Technical Support
    CSS
    Shopify
    IT Support
    Customer Support
    Email Support
    Zendesk
  • $15 hourly

    • 4.8/5
    • (9 jobs)
    I am a reliable, mature, efficient freelancer with a vast experience with customer service, sales, and technical support lines of business for outsourced contact solutions who focuses on delivering results with or without supervision, whether it's email correspondence, customer service, technical support, conflict resolution, complaints handling or live chat I'm the guy you're looking for. Cumulatively, I have 7 years of customer service experience with both inbound and outbound calls, back office support, sales and a general familiarity with KPI's and how to drive people to meet them. I had 3 years working as a certified trainer for the NC program for technical vocation which dealt with Contact Center Services. I recently delved into freelancing and had worked as an English Proficiency Consultant and IELTS and PTE test assessor for an Australian company for almost 2 years. - Customer Service Skills, (Soft Skills, Empathy, Listening) - Zendesk, Freshdesk and other chat/business platforms - G Suite, Docs, Sheets, Drive, Meet, Microsoft Office Tools - CRM and other sales programs - Blogging, Copywriting, Content Writing, Editing - Sales, hard selling and suggestive selling - Transcription, Voice to text , text to text - Instructional material development - Data Entry and encoding With a broad repertoire of skills, I am willing to prove myself in an interview to highlight what I can offer you, thanks.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Blog Writing
    Email Communication
    Customer Support
    Following Procedures
    Technical Support
    Customer Service
    Sales
    Online Chat Support
    Customer Service Training
    Zendesk
  • $15 hourly

    • 5.0/5
    • (26 jobs)
    As my work experience is based on organizational/creative tasks and duties, I am exceptional in communication, organization, customer support and producing. I have been working with online businesses for the last 5 years and on Film, TV, Customer support, for the last 12 years. I am an open minded individual always looking for new challenges. I believe that a combination of persistence and knowledge pays out at the end. Great ideas with great people and appropriate organization give great results. That is my motto.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Video Production
    Video Editing
    Film Production
    Data Mining
    Adobe Premiere Pro
    Internet Survey
    Microsoft Word
  • $26 hourly

    • 4.3/5
    • (5 jobs)
    A seasoned technician with over 15 years of experience in providing technical support and excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Ticketing systems
    Microsoft Windows
    Customer Service
    Helpdesk
    Customer Support Plugin
    Microsoft Teams
    Product Knowledge
    Technical Support
    System Configuration
    IT Sourcing
    Ticketing System
    End User Technical Support
    Communication Etiquette
    Online Chat Support
    Email Support
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