Hire the Best Ticketing systems Freelancers
in Ukraine

I’m a Customer Support Manager with 6+ years of experience leading teams, improving workflows, and delivering high-quality support across chat, email, and phone. I manage a 20-person team, track performance through KPIs and Tableau, and keep operations running smoothly. I’m skilled in data entry, documentation, process optimization, and Google Sheets. Clients value my accuracy, clear communication, and ability to take ownership of tasks from start to finish. EN-UKR bilingual.

I am an Agile Project manager and Business Analyst with 3+ years of experience in delivering of IT products and managing IT teams with main focus on DACH region. My main goal is to ensure, that projects are completed on time, within budget, and meet the desired quality standards. I work as a bridge between business stakeholders and IT, driving improvements in technology usage to support the organisation's success and growth. I can help your business with following tasks: -Planning project goals, milestones, schedules, and resources. -Managing budgets and timelines for IT projects. -Coordinating and delegating tasks to cross-functional teams including developers, testers, and IT staff. -Monitoring project progress and performance using project management tools. -Communicating project status, risks, and outcomes to stakeholders and senior management. -Leading meetings and maintaining team collaboration. -Assessing risks and implementing mitigation strategies. -Ensuring projects align with business objectives and technology strategy. In addition to that I can help you with testing of the software (QA) and management of the software requirements (BA): -Elicitation, gathering of the technical requirements from stakeholders -Translating business requirements into technical specifications for IT development teams (User Stories, Use Cases, preparing of the diagrams and sketches) -User Acceptance Testing of the implemented features Tools: Jira, Confluence, Asana, Trello, Click Up, draw io. I can also provide technical support to customers by diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. I am able to act as the first point of contact for users, ensuring a high level of customer satisfaction through clear communication and problem-solving skills. My key responsibilities and achievements: Responded to customer inquiries via phone, email, and ticketing systems Troubleshot issues related to operating systems, applications, and devices Logged, tracked, and managed incidents using ticketing tools (e.g., Jira) Escalated complex technical issues to higher-level support teams when necessary Assisted users with account setup, password resets, and access management Provided step-by-step guidance to non-technical users Maintained documentation and knowledge base articles, prepared written user manuals Ensured adherence to SLA (Service Level Agreements) Collaborated with internal teams to improve support processes Provided demos and learning sessions for new users

Hi, my name is Nataliia, I’m a freelancer, translator and voice over artist. I’m a native Ukrainian and I speak both Ukrainian and English. Bachelor’s degree qualified Ukrainian/Russian-English/French translator, copywriter. Executive Virtual Assistant in administrative support. Email handling, appointment scheduling, data entry, and general office tasks proficiency. Ability to translate documents, articles, blogs etc., from English to Ukrainian/Russian or Ukrainian/Russian to English. Experience with customer service and administrative assistant. As a translator, my experience extends to product descriptions, blog posts, legal documents, medical texts, websites, etc., and I have successfully completed small and large projects. I am experienced in: - Customer Care - Technical Support - Chat, Emails, and ticketing systems - Proper email etiquette - Training preparation and procedure implementation - Project scheduling and realization As a Virtual Assistant: - Web research -Email management and organization - Data entry -Email Marketing -Travel Management -Appointment Setter Here are the platforms I am expert with: -Facebook - Instagram - Twitter - Pinterest - TikTok - YouTube As a female model, I’m experienced in lifestyle creation, video editing, product photography, and unboxing videos! I specialize in beauty, and fashion content but always open to new ideas. I’m a professional voice over artist, I have a pleasing and adaptable voice that can convey different emotions, tones, and characters. I’m absolutely comfortable with various genres, from advertising to narration to character voices. I'm always looking for a new challenge. So I've different talents and I am motivated to start something new. I’m also interested in long-term projects with an established team. Looking forward to work with you!

* I am hotel professianal with 9 years in hospitality. managing operations, reservations, guests relations and revenue generating directions. * I'm experinced in different booking systems (Expedia, Booking.com etc), Rate code Express, SAP, Opera, FIORI, CRM, Micros, 1C, ReviewPro, Intercom, Fresha

Shared Support Center Manager - 24/7 IT Infrastructure Monitoring - 24/7/365 Shared Service Desk support - Microsoft365 Support Services - Managed Desktop Services - Server infrastructure management - Application Operation services - Supporting of Network infrastructure - Optimizing and reporting Good knowledge and everyday hands-on experience of JIRA, Confluence, Nagios, Cacti, Pingdom, N-Central, OMS, Azure, Microsoft 365, Continuum, Zoho, Kayako, Connectwise.