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Customer Support

Customer Experience Trends to Look for in 2017

Customer experience (CX) refers to the interactions between a customer and an organization that occur for the duration of the business relationship. In recent years, customer experience has grown in value to supersede product quality, value, and customer service.

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March 23, 2017

Customer Support

How to Excel at Customer Support by Channel: Phone, Email & Live Chat

Every support channel is unique. Discover some top tips for how to do customer support the right way across three of the most popular channels: phone, email, and live chat.

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March 23, 2017

For Clients

Fixing Mobile Usability Issues in WordPress

If your WordPress site has received a Google Webmaster Tools notification that your site has mobile usability issues there are a couple of possible culprits.

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March 23, 2017

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