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I create documents that present raw information in an attractive and easy-to-read format. This includes reports, contracts, proposals, workbooks, forms, and templates that are visually appealing and functional. With 15 years of experience as a Layout Designer, I have worked with InDesign, Microsoft Word, and Adobe Acrobat. I transform raw or scanned documents into polished ones, ensuring clean design, consistent formatting, and layouts that are both visually appealing and compelling. What I do best: - Information design: Transforming raw or technical content into clean, digestible layouts - InDesign documents: reports, manuals, brochures, workbooks, and concept layouts - Word templates: styled and automated, ready for teams to reuse (TOCs, headings, cross-references) - Fillable PDF forms: using Acrobat Pro and LiveCycle, including features for calculations and validation - Document and PDF conversion: converting between Word and PDF, InDesign and PDF, and Figma to InDesign/Word while keeping the styling - Brand-aligned documents: ensuring typography, color, and logo use match your brand Whether you need a company profile, capability statement, fact sheet, white paper, or any report like a real estate lease agreement, medical intake form, contract, appraisal, inspection, or checklist, I have the expertise to produce high-quality designs that make your business stand out from the competition. Let's do it!

I am a certified Mindbody + Momence + Arketa + Bsport Specialist helping fitness and wellness businesses streamline operations, boost client engagement, and increase revenue through effective CRM implementation and optimization. I have over 8+ years of experience helping fitness and wellness businesses with studio management software like Bsport backoffice, Acuity Scheduling, Exercise, Momence, Glofox, Gymdesk, Mindbody, Booker by Mindbody, Arketa, Clinic Master, LEADAR, Aesthetic Record, Flodesk, and can help your Medspa, Gym/Fitness, Yoga Studio, Beauty/Massage Clinic with; ✅ CRM management (Set up and Ongoing Tech Support) ✅ Widget Codes (Wix, Squarespace, WordPress) ✅ DNS Records Verification ✅ Integrations ✅ Marketing and Campaigns ✅ Workflow Set Up ✅ Email Automation ✅ Appointment scheduling ✅ Data Migration ✅ Customer Service (Chat/Emails) ✅ Client support/ client account management ✅ General Admin tasks I am also a virtual assistant and can help with general admin and operations tasks, managing content on websites' backend (Wix, Squarespace, WordPress), and have expertise in various tools and CRM systems such as Jira, Mailchimp, Base 44, Zendesk, Luma, Brandbot, Notion, SignNow, Canva, Hubspot, Trello, Asana, ClickUp, Mindbody Online, Slack, Airtable, Todist, DocuSign, JotForms, Apollo, etc. I hope to join your team and bring with me insightful expertise that will translate into the success of your business.

Hi, I am Florence 😊 Thanks for visiting my profile. I help Shopify D2C brands deliver exceptional, consistent support that retains customers and protects every dollar invested in your brand. I specialize in beauty, skincare, health, and wellness supplement brands, particularly subscription-based stores focused on retention and building lasting customer relationships, not just resolving the moment in front of them. We might be a great fit if you're thinking: ✔ "I need someone who can handle my tickets, refunds, and returns with professionalism and care." ✔ "Our support is growing faster than our process can handle." ✔ "I'm losing revenue to refunds and churn I know is preventable." ✔ "I want my customers to feel cared for, not just handled." ✔ "I need someone who can run this without me managing them." When working with me: ✔ Every inquiry is handled with speed, accuracy, and genuine care. ✔ Refund and return requests are managed within clear, revenue-protecting policies. ✔ Chargeback threats get de-escalated, and disputes are resolved before they cost you. ✔ Order tracking and shipping issues are resolved with accurate, confident communication. ✔ Upsell and cross-sell opportunities are identified and we go for it. ✔ Escalations are resolved completely. No loops, no unresolved threads. What you get in the background that makes all of the above consistent: ✔ A full audit of your current support interactions and gaps. ✔ SOPs your team can follow without supervision. ✔ A structured template library covering every common customer scenario. ✔ Revenue protection policies built around your specific business model. ✔ Clear escalation paths so nothing falls through. What my clients have said me: 🥇 Shopify founder. Niche - Health & Wellness and Skincare: "She is proactive, reliable, and consistently looks for ways to improve processes and customer experience. Her attention to detail and ownership of her work make her a valuable asset." 🥇Itsuki Kenko. ecommerce, health & wellness. Review 5★ 🥇 Email management client. Review 5★ Tools I work with daily: Shopify Admin · Gorgias · Zendesk · Gmail · Slack · 17Track · Loop. Skio. Reamaze. 📩 If this sounds like your business, Press the 🟢button in the top right-hand corner to Send me a Message or Invite me to your Job, I am happy to chat further on how I can support your brand in meeting its goals.

As a business grows, keeping operations organized becomes just as important as winning new clients. Processes, follow-ups, systems, projects, and client delivery all need attention—and that's where I come in. I help business owners, executives, consultants, and growing teams create structure, improve workflows, and manage the day-to-day operations that keep work moving forward. Whether it's coordinating priorities, managing client onboarding, maintaining CRM systems, building workflows in Notion, or automating repetitive processes, I help businesses operate more efficiently and stay organized as they grow. With 5+ years of experience supporting executives, founders, consultants, and remote teams, I bring a combination of executive support, operations management, systems thinking, workflow automation, and community management. Here's how I can help: ✅ Executive Support • Calendar and inbox management • Meeting preparation and follow-ups • Executive communications • Research and briefing documents • Travel coordination and logistics ✅ Operations & Systems • Notion workspace setup and optimization • Business operating systems • SOP creation and process documentation • Project and task management • CRM management and pipeline tracking • Workflow improvement and process optimization ✅ Automation & AI Workflows • Zapier automations • Automated lead capture and follow-ups • AI-assisted workflows using ChatGPT and Claude • Meeting summaries and action-item tracking • Google Workspace automation ✅ Client Onboarding & Business Support • Lead management and follow-up • Contract and proposal coordination • Client onboarding workflows • Payment tracking and administrative support ✅ Community & Content Support • LinkedIn community management • Community engagement and moderation • Content scheduling and publishing Selected Projects & Experience • Managed executive operations for a consulting business, overseeing CRM updates, meeting preparation, follow-ups, client onboarding, sales support, and operational coordination. • Built a Notion and Zapier lead management system that automatically captured, categorized, and organized incoming leads, reducing manual administration and improving lead visibility. • Designed operational systems for a logistics company, including project tracking dashboards, onboarding workflows, SOP documentation, and executive reporting processes. • Managed the client activation process from contract generation and payment collection through kickoff scheduling and onboarding. • Supported executives across multiple time zones by coordinating schedules, communications, travel logistics, and meeting preparation. • Built Notion workspaces, CRM systems, operational dashboards, and workflow management solutions to centralize information and improve team efficiency. • Managed LinkedIn content publishing, community engagement, prospect outreach, and reporting to support business development efforts. Whether you need a reliable Executive Assistant, operations support, or someone to build and maintain the systems behind your business, I can help create structure, improve efficiency, and keep operations running smoothly.

Looking for a reliable Shopify Expert to build, redesign, or grow your store? I'm a Shopify Virtual Assistant and Dropshipping Specialist helping ecommerce brands launch high-converting Shopify stores from scratch — or turn underperforming stores into sales machines. From Shopify store setup and theme customization to supplier integration, Facebook & TikTok Pixel setup, email marketing automation, and abandoned cart recovery — I handle the full build so you can focus on scaling. What I offer: 🏪 Store Setup → Full Shopify store setup & launch from scratch → Theme selection, installation & customization → Custom domain, SSL, collections & navigation setup → Payment & shipping configuration (Shopify Payments, PayPal, Stripe) → Mobile optimization & "Powered by Shopify" removal 🎨 Store Redesign → Theme redesign & visual improvement → Layout, navigation & collection restructuring → Brand consistency, speed optimization & Core Web Vitals → Mobile experience & checkout improvement 🔗 Supplier Integration & Product Import → CJ Dropshipping, AliExpress, Zendrop & Printful/Printify setup → Bulk product import, auto-fulfillment & pricing rules → Variant setup, images, catalog organization & review importing 📦 Product Listing & Research → Manual & bulk product uploads with full optimization → Product title, description & pricing for conversions → Winning product research & niche/competitor analysis → Product sourcing assistance & catalog management 💳 Payments, Shipping & Legal Pages → Shipping zones, rates & free shipping rules → Refund, privacy, terms & shipping policy pages → About Us, Contact & FAQ page setup → Multi-currency & international market setup 🛡️ Trust & Conversion Elements → Trust badges, secure checkout & guarantee banners → Countdown timers, stock scarcity & live chat (Tidio, Gorgias) → Thank you page & checkout customization 📣 Marketing Pixels & Tracking → TikTok Pixel & Facebook/Meta Pixel + Conversions API (CAPI) → Google Analytics, Tag Manager & purchase event testing → Shopify Analytics dashboard & KPI reporting setup 📧 Email Marketing & Automation → Klaviyo & Omnisend setup & integration → Welcome, abandoned cart, post-purchase & win-back flows → SMS recovery sequences & discount triggers 💰 Upsells, Bundles & Abandoned Cart → Post-purchase upsells & cross-sells (ReConvert, Zipify) → Product bundles & volume discounts → Abandoned cart recovery flows & timed sequences ⚙️ Store Operations & Growth → Shopify apps setup & third-party integrations → Shopify SEO & on-page optimization → Ongoing store management & VA support I don't just upload products — I build stores that are clean, trustworthy, and ready to convert ad traffic from day one. 💡 Why choose me: ⭐ Conversion-focused approach — every decision is made to increase sales, not just look good ⭐ Full-stack Shopify — one person handles everything from design to pixels to supplier setup ⭐ Mobile-first & user-friendly — stores built for real shoppers on real devices ⭐ Detail-oriented & reliable — clean work, no shortcuts, delivered on time ⭐ Clear communication — you're always in the loop, no guessing games ⭐ Flexible engagement — available for one-time builds or ongoing long-term support Ready to build or scale your Shopify store? Click INVITE for a free consultation. Shopify Expert, Shopify Developer, Shopify Store Setup, Shopify Store Redesign, Shopify Virtual Assistant, Shopify VA, Shopify Product Listing, Shopify Product Upload, Shopify Theme Installation, Shopify Theme Customization, Shopify SEO, Shopify App Integration, Shopify Store Management, Shopify Ongoing Support, Dropshipping Store Setup, Dropshipping Product Research, Winning Product Research, Niche Research, Competitor Research, Product Sourcing, Ecommerce Virtual Assistant, Ecommerce Data Entry, Ecommerce Store Manager, Shopify Mobile Optimization, Shopify Navigation Setup, Shopify Collection Setup, Shopify Payment Setup, Shopify Shipping Setup, Shopify Brand Consistency, Shopify Speed Optimization, Shopify CRO, Conversion Optimization #ShopifyExpert #ShopifyDeveloper #ShopifyStoreSetup #ShopifyStoreRedesign #ShopifyVA #ShopifyVirtualAssistant #ShopifyProductListing #ShopifyProductUpload #ShopifyTheme #ShopifyThemeInstallation #ShopifyThemeCustomization #ShopifySEO #ShopifyAppIntegration #ShopifyStoreManagement #ShopifyOngoingSupport #Dropshipping #DropshippingStore #DropshippingProductResearch #WinningProduct #NicheResearch #CompetitorResearch #ProductSourcing #EcommerceVA #EcommerceVirtualAssistant #EcommerceDataEntry #EcommerceStoreManager #ShopifyMobileOptimization #ShopifyNavigation #ShopifyCollections #ShopifyPayment #ShopifyShipping #ShopifyBranding #ShopifySpeedOptimization #ShopifyCRO #ConversionOptimization

Shopify · Gorgias · Zendesk · 20–100+ daily tickets · 12–24hr response SLA Is your support inbox the one thing standing between your brand and your next growth phase? Most e-commerce brands reach a breaking point: ticket volume outpaces the team, refunds pile up, response times slip and customers start leaving quietly. I exist to stop that from happening. I'm an e-commerce customer support specialist who resolves 20–25+ tickets per hour, maintains a consistent 12–24hr response window, and manages the full support operation so your business keeps moving, even when order volume spikes. I work best with DTC brands and dropshipping stores handling 20–100+ tickets daily that need an e-commerce support agent who can own the inbox, follow SOPs, protect revenue, and operate without supervision. What I take off your plate: ✦ Shopify order management — tracking, shipping updates, refunds, exchanges, and account changes handled directly inside Shopify ✦ Gorgias & Zendesk ticket management — high-volume queues, accurate tagging, SLA-driven response times, zero missed messages ✦ Email & live chat support — professional, on-brand responses that turn frustrated customers into repeat buyers ✦ Refund, return & chargeback handling — structured workflows that reduce disputes and protect your margin ✦ Customer retention — complaint resolution that builds loyalty and increases repeat purchase rates ✦ Support operations — SOP execution, ticket tracking, recurring issue identification, and system improvements as you scale What that looks like in numbers: • 20–25+ tickets resolved per hour with full accuracy • Consistent 12–24hr first response (often faster) • Zero missed messages through structured ticket queues • Reduced refund rates through clean workflow execution • Complete ticket tagging and documentation for operational visibility Tools I work in daily: Shopify · Gorgias · Zendesk · Intercom · Freshdesk · Help Scout · Meta Business Suite · Google Sheets Available for full daily coverage or part-time ticket handling. I integrate into your stack quickly, work independently, and keep your support operation running smoothly, even on your highest-volume days. Inbox chaos is optional. Message me if you're ready to fix it.