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Whether you need: • A custom web application for your business • A cross-platform mobile app (iOS & Android) • IT infrastructure setup and support • WordPress site development or migration • AI-powered website with intelligent features built in • Workflow automation to save time • Emergency technical troubleshooting • An AI chatbot to handle customer inquiries I bring enterprise-level expertise with the personal attention of a dedicated professional. With 8+ years of experience and cutting-edge AI certifications, I bridge the gap between traditional IT infrastructure, modern web & app development, and artificial intelligence applications. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT MAKES ME DIFFERENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ AI-First Approach: I don't just build websites and apps — I integrate intelligent automation that saves you time and money ✅ Real Business Impact: My AI chatbot reduced client support tickets by 40% in the first month ✅ Full-Stack Capability: From servers to AI APIs to mobile apps, I handle the complete technology stack ✅ Enterprise Experience: Previously worked at Automattic (WordPress parent company) serving thousands of clients ✅ Always Available: Saskatoon-based, fluent in English/French, responsive within hours ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📱 APP DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Cross-platform mobile apps (iOS & Android) using React Native/Expo — one codebase, two platforms • Custom web applications built in React or Next.js • AI-powered apps with integrated chatbots, smart search and automation • In-app payments via Stripe, RevenueCat and PayPal • Push notifications, real-time data and offline support • Published to App Store and Google Play ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🌐 WEBSITE DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WordPress Development • Custom themes and plugins — no page builder bloat, clean PHP and ACF • WooCommerce stores with intelligent product recommendations • Site migrations, security hardening, performance optimisation • Ongoing maintenance and support (50+ WordPress sites built) AI-Integrated Websites • Websites with built-in AI chatbots for lead capture and support • Smart search powered by vector embeddings • Personalised content and product recommendations • Automated content pipelines (blog, SEO, social) Full-Stack Applications • React/Next.js web applications • REST API development and integration • Database design (MySQL, PostgreSQL, MongoDB, Vector DBs) • Progressive Web Apps (PWAs) that work offline ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI & AUTOMATION SERVICES ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI Chatbots & Virtual Assistants • Custom chatbots that handle FAQs, bookings, and lead qualification 24/7 • RAG (Retrieval Augmented Generation) systems that answer questions using your company docs • Multi-language support and natural conversation flows • Integration with your existing CRM/tools 📄 Intelligent Document Processing • AI-powered contract analysis and key information extraction • Automated data entry from PDFs, invoices, and forms • Document classification and routing • Content summarisation for reports and research ✍️ AI Content & Communication Tools • Automated email response generation • SEO content creation and optimisation • Social media post generation • Marketing copy that converts 🔗 Workflow Automation • Multi-agent AI systems for complex business processes • API integrations connecting your tools (Zapier, Make, n8n, custom) • Automated reporting and analytics • Smart notification systems ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠️ IT SUPPORT & INFRASTRUCTURE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Office 365 administration (user management, Teams, SharePoint, Exchange) • Active Directory and Azure AD setup/migration • Network troubleshooting and security configuration • Hardware/software support (Windows, Mac, Linux) • Server administration and virtualisation (VMware, cloud platforms) • Remote desktop solutions and VPN setup • DNS, SPF, DKIM, DMARC and email deliverability configuration • Cloudflare setup and management ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Let's build something great together!

My objective is to obtain a position where I can maximize my customer relations and problem analysis in a challenging environment to achieve the corporate goals. I have worked as a Tier II Technical Support Specialist for Office 365 and I am confident that I have gathered more knowledge on the following, but not limited to: - Chat Support - Email Handling - Reports Creation - Office 365 - Office 365 Installation - Windows - MS Office knowledge especially in MS Excel & MS Word - Extensive Web Research - Data Entry.

I'm a PMP-certified Project Manager, Agile Delivery Expert, and Workflow Automation Specialist with over 15 years of experience leading complex software, infrastructure, and data projects across fintech, healthcare, eCommerce, and public service sectors. I'm also an Atlassian Certified Jira Administrator and an Expert-Vetted freelancer on Upwork with a 100% Job Success rate. I help teams deliver faster by combining disciplined project execution, Agile coaching, and intelligent automation using tools like n8n, Jira, and the OpenAI API. My work sits at the intersection of three disciplines: ✅ Project Management & Agile Delivery — I've led Agile transformations, coached cross-functional Scrum teams, and delivered programs ranging from post-acquisition technology integrations to federated AI healthcare platforms. Certifications include PMP, PMI-ACP, CSM, CSPO, SAFe 5 Agilist, SAFe 5 Scrum Master, and ICAgile Agile Coaching. ✅ Workflow Automation — I build n8n and Make automations for clients — AI-powered Slack triage bots, CRM integrations, content pipelines, order processing workflows, and more. I connect tools like HubSpot, Jira, Slack, OpenAI, Microsoft 365, and Notion into seamless, automated systems. ✅ Atlassian Administration — I'm Atlassian Certified in Jira and experienced with Jira Service Management, Confluence, and Tempo Timesheets. I configure workflows, permission schemes, dashboards, and automation rules to optimize how teams plan, track, and deliver work. Whether I'm managing a 12-workstream post-acquisition integration, standing up a PMO, or automating a client's order pipeline end to end, I bring a people-first, results-driven mindset to every engagement.

I am having 15+ years of experience in providing IT Support ( Windows/ Linux/Mac). I am working as an IT Freelancer through Upwork since April 2014 . As of March 2024 - worked for over 170 clients. I had acquired Certifications in Microsoft,RedHat & Computer Network Administration from Northern Alberta Institute of Technology,Edmonton, Canada. I have mastered the art of resolving any kind of technical issues with ease. ✉ Expertise in troubleshooting issues for Windows,Linux & Mac OS. ✉ Expertise in providing Technical/Customer support using remote access tools. ✉ Expertise in Freshdesk, Zendesk, OS,RT & Rhino ticketing system. ✉ Expertise in fixing the google drive/dropbox technical issues. ✉ Familiarity with Solarwinds & Repairshopr. ✉ Expertise in removing Malwares,Trojans and other viruses. ✉ Expertise in installing and configuring Local & Network printers and Scanners. ✉ Familiarity with MS Office 2016/365,MS Outlook and Adobe applications. ✉ Well versed in troubleshooting of Desktops and Laptops. ✉ In-depth understanding of Computer Applications and wifi issues.

I provide clear, dependable remote IT and customer support for individuals and small businesses who need everyday technical issues resolved without confusion. My background is in Tier 1–2 technical support, SaaS onboarding, and general IT troubleshooting, with a strong focus on helping non-technical users get back up and running. I work best in live support environments where calm communication, accurate diagnosis, and follow-through matter. I am comfortable handling hardware, software, account access, and connectivity issues, and I document work clearly using ticketing systems such as ServiceNow. What I Help With: • General IT support (hardware and software issues.) • Login, account access, and password recovery (Microsoft, email, SaaS tools.) • Microsoft 365 support and everyday user issues. • Email setup, sync problems, and access issues. • Printer, Wi-Fi, and basic network troubleshooting. • SaaS onboarding and user guidance. • VoIP and softphone setup (Avaya Cloud Office experience.) • Clear step-by-step help for non-technical users. Experience Highlights: • Supported client onboarding and Avaya Cloud Office setups at Innovatia, guiding customers through phones, soft clients, and service configuration while improving response times and customer satisfaction. • Provided hands-on troubleshooting for laptops, printers, user accounts, and basic Active Directory tasks with Agriculture and Agri-Food Canada. • Delivered customer and technical support at Atelka, handling account issues, mentoring peers, and consistently working toward faster, more accurate resolutions. • Currently provide live, on-demand IT support through JustAnswer, helping customers resolve everyday technical problems by walking them through clear, practical steps. If you need reliable IT support, clear communication, and someone who follows through, I am a good fit.