Hire the best IT Service Management specialists
Check out IT Service Management specialists with the skills you need for your next job.
- $100 hourly
- 4.9/5
- (444 jobs)
Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.IT Service Management
IT InfrastructureHelpdeskVoIP AdministrationEnd User Technical SupportWindows AdministrationLAN AdministrationHardware TroubleshootingIncident ManagementWordPressDomain MigrationTechnical SupportGoogle WorkspaceSecurity ManagementSystem Administration - $225 hourly
- 5.0/5
- (44 jobs)
Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Experienced implementor of Employee Service Center (ESC) - Experience in with Human Resources (HRSD) - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Developed applications published to the ServiceNow Store - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane AdamsIT Service Management
BootstrapSolution Architecture ConsultationAngularJSJavaScriptOrchestrationCustomer PortalServiceNow - $170 hourly
- 4.8/5
- (78 jobs)
Experienced MSP ConnectWise Consultant. Assisting with MSP Systems (ConnectWise PSA, ConnectWise Manage, ConnectWise Asio, ConnectWise RMM, BrightGauge, IT Glue, etc) & MSP Processes. Specialising in helping MSPs improve their IT systems and processes, allowing them to get the best value from their investments, specialising in ConnectWise Manage / PSA, and other MSP systems. - 10 years experience working with MSP systems including ConnectWise Manage / PSA, ConnectWise Automate, ConnectWise RMM, Asio, IT Glue, BrightGauge and DeskDirector - 15 years experience working in Managed Services Provider (MSP) environments - Over 20 years experience working in IT - Microsoft Certified - ConnectWise Certified - ITIL v4 Certified I love to use technology and tools to help deliver high quality service and assist both clients and users. I specialise in MSP systems, and have helped multiple companies advance their systems and help improve their processes and automation within their business. I have been part of multiple projects involving implementing tools to improve the support experience for clients. Experience in the following: ConnectWise Manage / PSA ConnectWise RMM ConnectWise Automate ConnectWise Asio BrightGauge IT Glue Desk DIrector MSP Consultancy Process Design Automation ITIL v4IT Service Management
ReportConnectWise AutomateTechnical SupportManaged ServicesHelpdeskTicketing SystemBusiness ConsultingSystem AdministrationSystem MonitoringMicrosoft Active DirectoryWindows ServerOffice 365 - $200 hourly
- 5.0/5
- (54 jobs)
Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 25+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013. I currently work as a ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 12 different ServiceNow instances. I also operate as a ServiceNow Practice Director and Lead Enterprise Architect for several consulting firms generating $750,000 - $1,000,000 USD quarterly in gross revenue. In my prior corporate life, I ran IT Operations at a previous public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 employees reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This reporting including reporting up and down, including to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLCIT Service Management
Visual Basic for ApplicationsRESTful APIMicrosoft Power BIPostmanJSON APIJavaScriptMicrosoft Dynamics CRMServiceNowProject WorkflowsProcess ImprovementMicrosoft ExcelScripting - $25 hourly
- 5.0/5
- (20 jobs)
Atlassian certified professional having six years' experience as JIRA and Confluence administrator ACP-120 Certified ACP-620 Certified Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand., Summary of Skills & Experience * Creation of Jira Service Management projects as per the project type and requirement e.g. IT Service management, Customer Service Management etc. * Configuration of different types of custom fields for e.g. LOV, Cascaded, text, etc. and updating the name, values of custom fields. * Configuration of create issue, view issue, edit issue types screens and linking of screens to defined issue types. * Configuration of workflows which includes adding status, linking status with transition, defining validator, conditions and linkage of screens with workflow transition etc.IT Service Management
System AdministrationJiraAgile Project ManagementIncident ManagementQuery LanguageAtlassian ConfluenceChange Management - $150 hourly
- 4.5/5
- (196 jobs)
Top 1% Upwork EXPERT-VETTED, Office 365, Google Workspace, Email Migrations, Okta, IT Infrastructure assessments. Are you ready to supercharge your business growth while leaving IT complexities behind? I'm not just an IT professional โ I'm your strategic partner in navigating the ever-evolving digital landscape. With a distinguished career spanning over 30 years in technology, I've honed my expertise as a former Enterprise IT Manager and technologist, consistently earning 5-star reviews from satisfied clients. Imagine streamlining your operations, focusing on what you do best, and leaving the intricacies of IT to a seasoned professional. As a top 1% expert vetted on platforms like Upwork, I've empowered businesses of all sizes to thrive in the remote work era. From transitioning to a distributed workforce to optimizing your tech infrastructure, I've got you covered. Client satisfaction is at the core of my approach: - I meet you where you are, catering to all skill levels. - Patience and friendliness define my interactions. - No tech jargon that leaves you bewildered โ just clear, understandable guidance. - I respect your expertise in your field and collaborate seamlessly. - I understand the frustrations technology can bring and offer empathetic solutions. - Urgent situation? I'm available after hours for your peace of mind. For individuals, I offer: - Seamless remote support for hassle-free issue resolution. - Email setup and troubleshooting for effective communication. - Comprehensive OS support (Windows 7/8/10/11) and administration. - Expert hardware consultation and troubleshooting. - Swift software issue resolution and installation. - Unmatched proficiency in Microsoft Office suite. - Networking, internet, and browser optimization. - Thorough spyware and virus removal. - System performance assessment and optimization. - Your go-to resource for printers, backups, and more. For small businesses, envision: - Harnessing the power of Microsoft Exchange and streamlined email systems. - Mastery over Active Directory and hassle-free email migrations. - Unleashing the potential of Microsoft 365, SharePoint, and Google G Suite. - Seamless server migrations, whether physical or cloud-based. - Expert support for Windows OS and server administration. - Streamlined solutions for Patterson Eaglesoft, Quickbooks, and CRM systems. - Hardware and software troubleshooting with enterprise-grade finesse. - Effortless virus removal and desktop cleanup. - Elevated system performance and strategic backups. - From SQL Server to VOIP telephony โ your tech solutions are covered. - Unlocking the potential of ESRI ArcGIS, SharePoint, Okta, and more. Embrace the future with confidence. Let's schedule a consultation call to unlock a realm of possibilities for your business. It's time to elevate your business with technology that empowers, not hampers. Book your consultation now and let's embark on this transformative journey together.IT Service Management
Microsoft TeamsOKTASlackAutomationCRM SoftwareTechnical SupportGoogleMicrosoft SharePoint AdministrationBusiness ConsultingMarketing Operations & WorkflowWindows AdministrationZoho CRMSystem AdministrationOffice 365 - $85 hourly
- 5.0/5
- (24 jobs)
๐ EXPERT-VETTED Over 17 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: โ๏ธCobit โ๏ธITIL Expert โ๏ธIT Governance โ๏ธISO9001, ISO 20000, ISO 27001 โ๏ธLean Six Sigma โ๏ธSOX โ๏ธISAE 3402 โ๏ธUser Experience โ๏ธScrum, Agile, Design Thinking โ๏ธProject Management, PMI, PMP Please take a look at my Portfolio for more details and results.IT Service Management
ServiceNowISO/IEC 20000Project ManagementQA TestingBusiness Process ModelingISO 9001Microsoft Power BIProcess ImprovementManagement ConsultingITILIT ManagementBusiness IT Alignment - $56 hourly
- 5.0/5
- (439 jobs)
I am a System Administrator and Cloud Engineer with over 10 years of professional experience in cloud computing, system administration, and IT security. I bring a strong academic foundation and hands-on expertise to deliver innovative and secure IT solutions. My technical skills span cloud platforms like AWS, Microsoft Azure, Google Cloud, and Digital Ocean, as well as system administration for Linux and Windows servers. I am proficient in the following areas, โข Cloud Service Amazon Web Service | Azure | Google Cloud | IBM Cloud | Digital Ocean | Vultr | Linode | UpCloud | Hetzner | Scaleway โข Amazon Web Services (AWS) EC2 | ECS | RDS | S3 | Route 53 | IAM | Cloud Watch | SES | SNS | ELB | Certificate Manager | VPC | Glacier | Autoscaling | CodeCommit | CodePipeline | Guard Duty | Elastic Beanstalk | CloudFront | IPAM | CloudTrial | Cloud Watch | Global Accelerator โข System Administration Windows Server | Linux Server | KVM | Proxmox | VMware ESXI | Hyper-V | Server Migration | Server Monitoring | Server Management | Server Optimization | 3CX | Twilio Elastic SIP โข CMS WordPress | WordPress Migration | WordPress Speed Optimization | WordPress HA | Ghost | Medium | Laravel Installation | Laravel Site Migration โข Database MongoDB | PostgresSQL | MySQL | MariaDB | DB Optimization โข Windows Server Active Directory | Group Policy | IIS | Exchange | DNS Server | RRAS | Windows Firewall โข Linux Nginx | Apache | MySQL | PHP | UFW | Iptables | Git | Letโs Encrypt | OpenVPN | SoftEther | MariaDB | Dovecot | Fail2Ban | Grafana | LEMP | LAMP | WireGuard | Redis | Docker โข Cloud Tools CyberPanel | Lite Speed | RunCloud | CloudWays | GridPane | Ploi | Plesk | cPanel l Virtualmin | Webmin โข Networking Cisco Routing and Switching | Mikrotik | OpenWRT | Generic Router | VPN โข Mail Server Setup and Management Postfix | SendMail | Amazon SES | MailWizz | Mandrill | SendGrid | Server Blacklisting and Bounce Management | Sendy | SPF | DKIM | DMARC | MailGun | Sendinblue โข Workspace Amazon Workspace | Google Workspace | Office365 | AzureAD | AWS AD | Zoho Workspace | Zoho Mail | Proton Mail | NextCloud | OwnCloud I hold multiple certifications, including: โข AWS Certified Solutions Architect โ Professional โข Microsoft Certified: Azure Administrator Associate โข Certified Ethical Hacker (CEH) โข AWS Authorized Instructor As a Top Rated Plus Freelancer on Upwork, I have successfully delivered projects involving cloud migrations, infrastructure optimization, DevOps automation, and IT security enhancements for global clients. My passion for learning extends to IoT development and cybersecurity research, with published work on global bandwidth optimization and web-based systems. Letโs collaborate to solve your IT challenges with scalable and secure solutions!IT Service Management
Computer EngineeringEmail Campaign SetupOpenWrtPage Speed OptimizationTechnical SupportGoogle Workspace AdministrationEmail DeliverabilityWordPressAmazon EC2VMware ESX ServerLinux System AdministrationAmazon Web ServicesSystem AdministrationOffice 365 - $35 hourly
- 4.9/5
- (16 jobs)
I have more than 8 years of experience as an ERP consultant, specializing in SAP, NetSuite and Sage. My skillset includes: SAP: SAP Business One (SAP B1) SAP By Design SAP ECC S/4HANA SAP FICO SAP BPC Oracle NetSuite: NetSuite SuiteAnalytics NetSuite SuiteBuilder NetSuite SuiteBundler NetSuite SuiteScripts NetSuite SuiteCommerce Advanced Areas of expertise: My SAP Expertise Includes: โข SAP Software Integration (EDI, e-commerce (including E-bay and others), POS, WMS, iOS, Microsoft Dynamics CRM, Microsoft Dynamics Business Central /NAV, MS Office, SharePoint, Magento, Shopify, Big Commerce, Salesforce, SellerCloud, UPS, FedEx, Task Centre, Hubspot, 3PL). โข Writing stored procedures, Data Validations, views, and T-SQL queries in SAP Business One (SAP B1), SAP Bydesign ( ByD), and Microsoft Dynamics Business Central /NAV โข SAP Crystal Reports (v8.5, v2008, v2011, v2013) โข Microsoft Power BI (advanced level) with Microsoft Dynamics Business Central /NAV, SAP, and Netsuite โข Databases: - SQL Server (v2008R2, v2012, v2014, v2017) and SAP B1 Hana DB โข Customized add-ons (SAP B1 SDK, SAP Bydesign ( ByD), Microsoft Dynamics Business Central /NAV, DI API, UI, Server DI, B1i integration framework(B1if), C#, VB.NET, REST API, Integration through Service layer API) โข Data Migration from legacy systems ( Microsoft Dynamics Business Central /NAV, Netsuite, and Other) to SAP Business One (SAP B1) , SAP Bydesign ( ByD), using Data Transfer Workbench(DTW), Copy Express, and other tools and Solution Packages โข Data Migration from legacy systems to S4 Hana, using LSMW, Copy Express, and other tools and Solution Packages โข Customization of print layouts using the Print Layout Designer(PLD) and Crystal Reports. โข Dashboarding and Report Tools like Crystal Reports, Pervasive Analytics, SSRS, Tableau, Power BI, Xcelsius, DOMO, QlikView, Boyum Dashboards, and SAP Fiori. โข Boyum B1 Usability Package (B1UP) and Coresuite good knowledge โข SAP By Design(ByD) and Microsoft Dynamics Business Central /NAV, ECC functional, implementation, and development โข Consulting (Workflow, ABAP, BADI , SAP HANNA) Proficiency in JavaScript, Shopify, NetSuite SCA, and NetSuite Implementation. Customization, administration, and training in NetSuite, including SuiteScripting 1.0 & 2.0 (Restlet, Client Script, User Event Script). Oracle Netsuite Skills and Expertise: โข Proficient in languages and technologies such as JavaScript, HTML, XML, REST, SOAP, SQL, and Web Services for Oracle Netsuite โข Extensive experience with Netsuite SuiteScript 1.0 and 2.0, enabling me to customize all aspects of NetSuite effectively โข Expertise in using Netsuite SuiteTalk, SuiteFlow, SuiteBuilder, and SuiteAnalytics Connect for various tasks in Oracle Netsuite โข Competent in designing and developing solutions with the SuiteCloud Platform, specifically SuiteScript 2.1 (including Map/Reduce, RESTlets), SuiteScript 1.0, REST Web Services, SuiteTalk, SDF Account Customizations, and SuiteAnalytics (Saved Searches) for the Oracle NetSuite โข Mastery Level 4 in Integrator.io, showcasing my ability to integrate diverse systems seamlessly โข Experienced in optimizing external connectors (Kofax, Clade, ReconArt), integrating various systems (like payment processing, time tracking, and online purchases), and customizing finance reports with Oracle NetSuite โข Developed custom GL Plugins, workflows, and advanced PDF customizations, providing tailor-made solutions to clients for the Oracle NetSuite โข Hands-on experience with NetSuite ODBCs, SQL, and third-party libraries, facilitating smooth data operations and integrations with different third-party apps for Oracle NetSuite โข Profound ability to solve complex problems, and view each project as a rewarding puzzle that bolsters my skills. Expertise in NetSuite Suite Commerce Advanced (SCA) and NetSuite Advanced PDF/HTML. Integration of NetSuite with various systems using Tray.io & Integrator.io (Celigo), including Shopify-NetSuite, Salesforce-NetSuite, Magento2-NetSuite, eBay-NetSuite, Amazon-NetSuite, Big Commerce-NetSuite, and Google Sheets-NetSuite. If you want to count on my Exclusive services, please contact me. I will be happy to serve you and answer all your questions.IT Service Management
1ShoppingCartERP SoftwareSage 300JSON APIVB.NETSAP BusinessOneAPI IntegrationC# - $60 hourly
- 5.0/5
- (89 jobs)
๐ TOP-RATED PLUS Expert Project Manager / WordPress Developer /SEO Consultant - top 3% of Experts in Upwork. Expert IT Professional with a demonstrated history of working in the several online industry. Skilled in Web Design, Web Development, Web Application Development, WordPress, Shopify, Custom Themes Development, Mobile App development, IT Project Management, Technical Specification Document Writing, Functional Requirement Writing, SEO Strategist, SEO Consultant, Digital Marketing Strategist. Expert Project Manager that guarantees client satisfaction as well as direction and budget for each project, timely and according to the proposals. Highly skilled on maintaining project timeline in Monday.com, Asana, Jira. Expert Project Manager and Web Design & Developer that worked on multiple IT projects involving โญ๏ธ Web design and development โญ๏ธ ERP โญ๏ธ eCommerce/marketplaces โญ๏ธ Educational portals โญ๏ธ Sport portals โญ๏ธ Healthcare portals โญ๏ธ Volunteering portals โญ๏ธ HR Professional services that I offer based on my experience in multiple projects: PROJECT MANAGEMENT - project plans - cost estimates - deliverable - project coordination - Stake Holder management - Point Tracking - Project Tracking - Monday.com - Asana - Jira WEB DESIGN & DEVELOPMENT - WordPress Development (Custom Themes, Premium Themes, ACFโs, Page Builders, Custom Plugins) - Responsive & Mobile Friendly - Ecommerce | Membership | Corporate websites - Website Redesign - Integrating APIs from Third-party Services - Server Administration: LAMP, WHM, Cpanel - Site Speed Optimizations - Security - SSL Certificates - Migrations from other Platforms (Joomla, Shopify, Wix, Weebly, etc.) - Payment Systems Integration - Google Maps API ONLINE MARKETING - On-Page Search Engine Optimization (SEO) - Email Marketing (MailChimp Setup & Integration) - SEO Audits - Google Search Console - Google Analytics - Yandex Metrika SYSTEM ANALYSIS & DESIGN: - requirements analysis - impact & gap analysis - change management - work & process flow - business process designing (BPM) - business consultation - Report Analysis and Designing SEO SERVICES - Keyword research - On-page optimization - Technical SEO - Local SEO - Content marketing - Link building - SEO audit - E-commerce SEO DOCUMENTATION - Business Requirement Documents (BRD) - Software/System Requirements Specifications (SRS) - Scope of Work (SoW) document - Functional Specification Document (FSD) - User Guides - Client Training - Use Case formation - Workflow Design - Deployment Architecture Design - Test Case Documents - Reporting Sheets - Tracker - Wireframes QUALITY ASSURANCE - Test Plans - Manual Testing - Functional Testing - Usability Testing - Unit Testing - Integration Testing - UAT - Mobile App Testing - Capturing Mobile App logs Need to empower your business? Let's work together!IT Service Management
Technical Project ManagementWeb DesignProject PlanningWeb ApplicationAgile Project ManagementIT Project ManagementAgile Software DevelopmentProject Management ProfessionalSearch Engine OptimizationWordPress DevelopmentElementorWebsite RedesignWordPress - $24 hourly
- 4.8/5
- (44 jobs)
โ 12+ Years of ServiceNow Experience โ 20+ Successful Implementations Across Domains โ Helping Companies Maximize Their ServiceNow Investment ๐๐ฎ๐๐ป๐ฐ๐ต ๐ผ๐ฟ ๐ข๐ฝ๐๐ถ๐บ๐ถ๐๐ฒ ๐ฌ๐ผ๐๐ฟ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ก๐ผ๐ ๐ฃ๐น๐ฎ๐๐ณ๐ผ๐ฟ๐บ ๐ช๐ถ๐๐ต๐ผ๐๐ ๐๐ต๐ฒ ๐ข๐๐ฒ๐ฟ๐ต๐ฒ๐ฎ๐ฑ Whether you're implementing ServiceNow from scratch or enhancing an existing setup, I provide hands-on expertise, clear communication, and a practical approach โ all at a budget-friendly rate. ๐ ๐ช๐ต๐ฎ๐ ๐ ๐ข๐ณ๐ณ๐ฒ๐ฟ โข ๐๐ป๐ฑ-๐๐ผ-๐๐ป๐ฑ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ก๐ผ๐ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป Full-cycle support from planning and configuration to testing and go-live. โข ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ก๐ผ๐ ๐๐ฒ๐ป๐ฒ๐ฟ๐ฎ๐น๐ถ๐๐ ๐๐ฐ๐ฟ๐ผ๐๐ ๐๐น๐น ๐ ๐ผ๐ฑ๐๐น๐ฒ๐ Deep understanding of the platform architecture, configuration principles, and scripting. Iโm able to work confidently across modules โ from ITSM to HR, SecOps to CSM โ because they all use the same underlying platform features. โข ๐ช๐ผ๐ฟ๐ธ๐ณ๐น๐ผ๐ ๐๐๐๐ผ๐บ๐ฎ๐๐ถ๐ผ๐ป & ๐๐ฝ๐ฝ๐ฟ๐ผ๐๐ฎ๐น๐ Efficient, scalable workflows that save time and reduce errors. โข ๐๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ Seamless connections with tools like Azure AD, Jira, and REST APIs. โข ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ผ๐ฐ๐๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป Ensure smooth user adoption with clear guides, walkthroughs, and post-go-live support. ๐ ๐ ๐ ๐๐ฝ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐ต โข ๐จ๐ป๐ฑ๐ฒ๐ฟ๐๐๐ฎ๐ป๐ฑ ๐ฌ๐ผ๐๐ฟ ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ผ๐ฎ๐น๐ I begin by aligning ServiceNow features with your actual operational needs. โข ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ ๐ถ๐ป ๐๐ด๐ถ๐น๐ฒ ๐ ๐ถ๐น๐ฒ๐๐๐ผ๐ป๐ฒ๐ Frequent, visible progress that keeps you in the loop and in control. โข ๐ฆ๐ถ๐บ๐ฝ๐น๐ถ๐ณ๐ ๐๐ต๐ฒ ๐๐ผ๐บ๐ฝ๐น๐ฒ๐ Solutions that are well-documented, easy to maintain, and built for scale. ๐ ๐ช๐ต๐ ๐๐น๐ถ๐ฒ๐ป๐๐ ๐๐ต๐ผ๐ผ๐๐ฒ ๐๐ผ ๐ช๐ผ๐ฟ๐ธ ๐ช๐ถ๐๐ต ๐ ๐ฒ โข ๐๐น๐ฒ๐ฎ๐ฟ, ๐ข๐ป๐ด๐ผ๐ถ๐ป๐ด ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป Consistent updates and easy collaboration โ no surprises. โข ๐๐ผ๐๐-๐๐ณ๐ณ๐ฒ๐ฐ๐๐ถ๐๐ฒ ๐๐ถ๐๐ต๐ผ๐๐ ๐๐ผ๐บ๐ฝ๐ฟ๐ผ๐บ๐ถ๐๐ถ๐ป๐ด ๐ค๐๐ฎ๐น๐ถ๐๐ At $25/hour, you get solid expertise with flexibility. โข ๐๐ผ๐ป๐ด-๐ง๐ฒ๐ฟ๐บ ๐ฉ๐ฎ๐น๐๐ฒ Many clients return for additional projects or ongoing support โ a testament to trust and delivery. โก๏ธโก๏ธ๐ก๐ฒ๐ ๐ ๐ฆ๐๐ฒ๐ฝ๐โก๏ธโก๏ธ If you're looking for a dependable ServiceNow professional who can get things done efficiently and affordably, just hit the ๐๐ป๐๐ถ๐๐ฒ / ๐๐ผ๐ป๐๐ฎ๐ฐ๐ button. Happy to start with a free consultation to explore how I can help.IT Service Management
CSS 3Process ArchitectureHTML5WrikeGoogle Maps APISolution Architecture ConsultationAngularJSJavaScriptOrchestrationAgile Software DevelopmentCustom AppCustomer PortalITILServiceNow - $40 hourly
- 5.0/5
- (11 jobs)
As a Certified Senior Developer with more than 7 yearsโ experience in ServiceNow, I have expertise in developing and configuring Service Catalogs, rating systems, and Service Request workflows. I am well-versed in AD Integration using SAML, Integration of federated CMDB through ServiceNow Mid-Server technologies, Incident Management, Problem Management, Knowledge Management, and Change Management workflows and respective customization. My skills include implementing Data Sources and creating transformation maps to import data into ServiceNow from different data sources. I have worked extensively with SOAP and REST Web services for integrating different instances. Additionally, I have created Schedule Jobs to run scripts and import data by running Scheduled transform maps. I have also created scripts like Client Scripts, Business rules, Script Includes, UI scripts, and UI Policies to customize the instance as per business needs. My experience includes end-to-end implementation of the CMDB module using Discovery tool in ServiceNow. I have implemented Discovery, Orchestration, CMDB, and Asset Management for various customers. I have also configured Email Notification and Alerts to notify users about specific activities in the system. Moreover, I have been involved in the development of the Content Management system. I have supported the team while upgrading ServiceNow from Fuji to Helsinki. I have extensively developed our ServiceNow platform, including creating and customizing our Incident, Request, Service Change, Service Level, and CreateNow suite. Furthermore, I develop reports, database views, and develop some scheduled jobs needed for reports as per user requirements. I manage data with Tables, the CMDB, Import Sets, and Update Sets. I create, monitor, modify, and publish Service catalog workflows with approvals. Additionally, I have experience in developing requirement integration components such as SSO, LDAP, and SOAP. I have also integrated ServiceNow with a third party to store all the credentials and to avoid breaching up of credentials. If you are looking for a skilled ServiceNow developer with experience in all the areas mentioned above, feel free to contact me.IT Service Management
AWS CloudFrontDockerAmazon EC2Amazon S3DevOpsNodeJS FrameworkRed Hat Enterprise LinuxLinux System AdministrationServiceNowITILRESTful APIPythonJavaScript - $30 hourly
- 4.7/5
- (263 jobs)
๐ผ DevOps | Systems & Infrastructure Architect | CI/CD | Kubernetes | Windows & Linux Expert Iโm a proficient and highly experienced DevOps Engineer and Systems Architect with a strong background in infrastructure design, automation, system administration, and database management across both Linux and Windows environments. ๐ง Core Competencies: โข DevOps & Containers: โข 5+ years with Kubernetes (GitOps via FluxCD, ArgoCD), Helm, and advanced Docker use. โข Designed and implemented production-grade CI/CD pipelines using GitHub Actions, GitLab CI, Bitbucket Pipelines, and Azure DevOps. โข Strong scripting skills in Bash and Python, solid background in C#. โข Linux & Web Stack (15+ years): โข Deep experience with Apache, nginx, PHP, MySQL (InnoDB Cluster), MariaDB (Galera + MaxScale). โข Skilled in managing Elasticsearch, Logstash, Kibana stacks for monitoring and logging. โข Virtualization & Cloud: โข 10+ years with VMware, Hyper-V, Xen, KVM/QEMU. โข Built and supported complex virtual infrastructures across hybrid environments. โข Windows Infrastructure (20+ years): โข Expert in Windows Server 2003โ2022, Active Directory, Group Policy, Exchange 2013โ2019, and Exchange Online. โข Deep experience with Failover Clustering, Network Load Balancing (NLB), MS SQL Server Clusters and AGs. โข IT Service Management (ITSM): โข Familiar with ITIL, having successfully implemented Incident, Change, and Configuration Management processes in enterprise environments. โข CI/CD & Automation Projects: โข Delivered complex pipelines for JavaScript/TypeScript and React Native apps, including automated QA and Firebase mobile deployment. โข Hardware Experience: โข Hands-on with enterprise-grade servers โ HP, Dell, with experience in hardware-level diagnostics and lifecycle support. โ What I Bring: โข A strategic mindset with a strong ability to design scalable and resilient systems. โข 20+ years of real-world problem-solving, from data center to cloud. โข Excellent communication and documentation skills. โข A balanced skill set across DevOps, infrastructure, databases, security, and automation.IT Service Management
ServerLinux System AdministrationMicrosoft SQL Server AdministrationWindows AdministrationSQLTransact-SQLC#ITILMicrosoft SharePoint AdministrationDatabase - $55 hourly
- 4.6/5
- (46 jobs)
๐ 8+ years' experience ๐ Certified ๐ 100% client recommendations and excellent reviews ๐ Every 4th client became a long-term one ๐ Easy relationships in the team and quick response to your requests are my strengths ๐ A dedicated full-time freelancer, available up to 13 hours daily ๐ง HOW I CAN HELP: ๐๏ธ Manage product documentation projects for smooth releases. ๐๏ธ Customize dashboards for teams, providing tailored information. ๐๏ธ Select the right Atlassian platform and tools for your business. ๐๏ธ Install and configure Atlassian products to meet your needs. ๐๏ธ Tailor Agile process flows in Jira for seamless task movement. ๐๏ธ Streamline development processes with continuous integration servers. ๐๏ธ Troubleshoot and resolve any issues you encounter. ๐๏ธ Translate your business needs into efficient solutions. ๐๏ธ Provide comprehensive documentation for your solutions. ๐๏ธ Evaluate Atlassian Jira products and their suitability for your organization. ๐๏ธ Migrate your data across different platforms seamlessly. ๐๏ธ Implement best practices for using Atlassian tools. ๐๏ธ Establish Agile methodologies and processes for your teams. ๐๏ธ Improve time management and tracking with Tempo Time Tracking Tools in Jira. ๐๏ธ Design templates and dashboards for customized views of data. ๐๏ธ Implement best practices and rules, ensuring proper user approvals. ๐๏ธ Offer on-demand consultancy and ongoing support. ๐๏ธ Assist Scrum masters in customizing Jira for their project needs. My extensive experience allows me to understand each team member and their needs on a deeper level. ๐ฅ Contact me to drive your team forward. You can find me on Upwork using these keywords๐๐ป Atlassian/Jira/Confluence Consultant, Jira Service Management Consultant, Atlassian/Jira/Confluence Expert, Jira Service Management Expert, Atlassian/Jira/Confluence SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira/Confluence Administrator, Automation for Jira, Atlassian Consultancy, Jira Service Management Consultancy, Jira Align, Atlassian/Bitbucket.๐IT Service Management
Process DesignAgile Software DevelopmentProject ManagementAgile Project ManagementDevOpsReportAutomationJiraAtlassian ConfluenceAPIHTML - $20 hourly
- 5.0/5
- (4 jobs)
Unlock the Power of Seamless Digital Solutions! Hello there, Are you ready to take your online presence to the next level? Look no further! I am Suleman Khan, a versatile digital expert ready to elevate your business through three specialized services โ Email Design, Front-End Development, and ServiceNow Consulting. ๐ Email Design Excellence: Immerse your audience in captivating brand experiences with my expertly crafted and responsive email designs. Whether it's a dynamic campaign or a static signature, I guarantee that your message will shine through every inbox. With 24-hour communication availability, your vision is just an email away from becoming a reality. ๐ป Front-End Development Brilliance: Tired of unreliable freelancers? Say goodbye to subpar work! As a seasoned Front-End Developer and UI/UX Designer, I bring over 70 successful projects' worth of experience to your doorstep. Let's collaborate to transform your designs into stunning and functional HTML websites, ensuring timely delivery and continuous communication throughout the process. ๐ ServiceNow Consulting Expertise: Are you seeking a skilled ServiceNow Developer to streamline your business operations? Your search ends here! With more than a year of experience and certifications in IT Service Management, HRSD, CSM, CMDB, and more, I bring a robust skill set to the table. My problem-solving skills and attention to detail ensure high-quality solutions that exceed expectations. Let's connect and discuss how I can tailor my expertise to meet your unique needs. Your digital transformation journey begins now! Warm regards, Suleman KhanIT Service Management
PythonIT ConsultationMarketingEmail & NewsletterShopifyERP SoftwareEmail SignatureEmail TemplateEmail CampaignEmail DesignWordPressCSSJavaScriptHTML - $225 hourly
- 4.7/5
- (39 jobs)
EXPERIENCE SUMMARY Expert-Vetted CIO/CTO/CISO Technical Project Manager/Solution Architect/Business Analyst โข Over 20 yearsโ experience working with C-Suite sponsors, business process owners, developers, designers, digital media audio/content creators, data analysts, and end-users. โข Experience architecting solutions and proofs-of-concept for new processes and integrations. โข Skilled in facilitating the design of innovative solutions that manage change and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. โข SMB strategic security audit prep/compliance/training services โข AI/ML app development / process integration โข Ensure delivered business value aligned with strategic business goals. โข Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. โข Commitment to continuous learning and customer satisfaction. TECH TOOLS EXPERIENCE Atlassian Suite, ClickUp, Teamwork, Slack, Git AWS, GCP, Azure, Heroku Data Integration Tools (APIs, RESTful web servcies) Data platform implementations; ETL/ELT pipelines Platform authentication patterns (SAML, SSO, OAuth) Jira Service Management, Salesforce Service Cloud, ServiceNow Scrum, XP, DAD, Kanban, Lean SixSigma PMBOK, PMI-Agile, PRINCE2; ITIL, ITSM/CSI; BPMN, UML, IIBA Domain-driven design, application design patterns, TDD/BDD ADDITIONAL TRAINING/EDUCATION Scrum.org: PSM I Certification /PSM II Training Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Pluralsight: multiple software dev, solution architecture, security/compliance courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep UC San Diego: Research Administration I (Certificate) UC San Diego | ITS: Lean Six Sigma Yellow Belt (Certificate) UC Irvine: Project Management Certificate (PMBOK 5th ed) U Alberta: Software Product Management and Agile Practices (Certificate)IT Service Management
MLOpsProduct ManagementJiraLeadership SkillsDevOpsITILBusiness AnalysisAtlassian ConfluenceAgile Software DevelopmentSolution Architecture Consultation - $85 hourly
- 4.8/5
- (86 jobs)
I am a Infrastructure IT Technical Project Manager with over 20 years experience in all aspects of the delivery of infrastructure to clients both large and small. I am a Six Sigma green belt and currently serve as a Delivery Manager within a Scrum Program. I also have owned a business that specializes in support for Cloud based infrastructure, desktop support, network support, server administration, and web design. I am experienced in the delivery, troubleshooting, administration of Windows and Linux infrastructure. I have been a user/administrator of GSuite since that product was in beta. In addition I am a web designer with in house graphics capabilities and hosting. I have working experience with setting AWS EC2 servers as well as setting up S3 containers for use in backups and mapping drives.IT Service Management
Google Cloud PlatformEmail SupportProject ManagementGoogle Apps ScriptMicrosoft TeamsMicrosoft SharePoint DesignerMicrosoft SharePoint AdministrationMicrosoft SharePoint DevelopmentWindows AdministrationCloud MigrationWindows 10 AdministrationInformation DesignHardware TroubleshootingMicrosoft SharePoint - $15 hourly
- 4.5/5
- (21 jobs)
๐ Greetings! I'm Vishaldeep Singh, Your ConnectWise Automate (LabTech) Administrator ๐ Why Choose Me: With over 8 years of dedicated service in the Managed Service Provider (MSP) industry, I'm not just familiar with MSP processes; I'm a driving force behind their optimization. My mission? To streamline ConnectWise Automate (LabTech) for MSPs, making it not just stable but profoundly profitable. ๐ ๏ธ My Skill Set: My toolset is deep and versatile, tailored to meet the dynamic demands of the MSP world. I've had the privilege to work with more than 20 MSPs, and my services include: ConnectWise Automate Administration: I specialize in setting up ConnectWise Automate for startup MSPs, designing robust alerting and automation systems, and creating customized monitoring solutions to tackle diverse issues. Advanced Scripting: My scripting expertise extends to Automate/LabTech, enabling me to create advanced-level scripts that automate your day-to-day tasks seamlessly. Patching Prodigy: I ensure your patching system operates like a well-oiled machine. From patch approvals to fault detection, I've got your back. Reports Extraordinaire: Need detailed insights? I create and modify reports to provide the precise information you need. Seamless Migrations: Whether it's migrating your Automate/LabTech, Control/ScreenConnect, antivirus, or backup systems, I've got the experience to ensure it's smooth sailing. Plugin Integrations: I can integrate ConnectWise Automate with various plugins, including ConnectWise Manage, to enhance your functionality. Antivirus Management: From Webroot to Symantec, I've got your antivirus solutions covered, including custom infection definitions. Virtualization Wizardry: Let me handle your virtualization management needs, ensuring a seamless experience. Backup Expertise: I integrate, monitor, and manage backups across various solutions, including Acronis, Datto, Symantec, and Veeam. Customized Alerting: Precision alerts are key. I set up customized alerting to ensure you're always informed when it matters most. Security & Permissions: I manage user permissions and group security to safeguard your infrastructure. Windows Server Mastery: I'm well-versed in Windows Server environments from 2008/R2 to 2016. ConnectWise Control Expertise: As a ConnectWise Control Administrator, I can set up this powerful tool for startup MSPs, configure machine access permissions, brand your Control Portal, and handle SSL installation and redirection. Dedicated Desktop Support: I offer comprehensive desktop support, including installation, configuration, troubleshooting, and staff training. I keep your systems up and running smoothly. ๐ SQL Specialist: I have a profound knowledge of SQL queries, which I've expertly applied in various ConnectWise Automate (LabTech) tasks, from monitoring to agent-based scripting and database scripting. ๐ Always On Duty: If given the opportunity to work with you and your team, consider your infrastructure managed 24/7. Your success is my priority. ๐ Thank you for considering me for your MSP journey.IT Service Management
Microsoft AzureOKTAOffice 365Microsoft ServerMicrosoft Hyper-V ServerData BackupPROXY Networks Remote Support SoftwareConnectWise AutomateVMware vSphereManaged ServicesMicrosoft Exchange ServerDesktop SupportDisaster RecoveryWindows AdministrationServer VirtualizationVeeamBusiness with 1000+ EmployeesNetwork Administration - $80 hourly
- 5.0/5
- (14 jobs)
Extremely customer-focused business and technology professional with 10+ years of experience in digital marketing, eLearning, project management software development and process improvement. Skilled in leading highly complex solutions, leading cross functional teams while delivering projects under budget on time. I have a proven track record of delivering excellence, improving ROI, and increasing sales. Skills Summary โข Solid project management experience, an agile software development methodology expert โข A digital marketing expert. Proven track record of improving conversion rates โข E-learning expert, SCORM Package deployment, and troubleshooting skills โข Software Quality Assurance guru, web and mobile apps, home grown systems โข Proven track record of implementing large scale ERP systems implementation, SAP, Oracle โข Budgeting forecasts and analysis, financial reporting, variance analysis โข Leading from the front! Manager of the resources, and leader of the people โข Excellent communicator, extremely organized and structured.IT Service Management
Project ManagementSAP ERPArticulate StorylineRisk AssessmentInformation SecurityBusiness AnalysisAdobe CaptivateSoftware TestingMoodleAgile Project Management - $25 hourly
- 4.9/5
- (10 jobs)
A seasoned RFP Expert and Government Tender Procurement Specialist, I bring a wealth of experience in crafting winning proposals and navigating the complexities of procurement processes. With a robust background in mechanical engineering and extensive hands-on experience in project management and supplier relationship management, I have successfully supported numerous clients in securing government contracts through platforms like Sam.gov. - Expertise in the RFP lifecycle, including RFI and RFQ. - Familiarity with procurement regulations and standards. - Experience with Sam.gov and other contracting portals. - Strong skills in creating clear, persuasive proposals. - Proficiency in managing multiple projects and meeting deadlines. - Ability to gather and synthesize relevant data. - Excellent verbal and written communication skills. - High accuracy in reviewing and preparing proposals. - Experience managing supplier and stakeholder relationships. - Understanding of compliance requirements and regulations.IT Service Management
Request for InformationRequest for QuotationRequest for ProposalProject ProposalRFP WritingProposal WritingEntrepreneurshipTechnical Project ManagementGrant ProposalBusiness Analysis - $75 hourly
- 4.8/5
- (99 jobs)
๐ Top 0.09% in Management, 0.1% in Sales & 2.92% in Marketing Management on Upwork (with 100% in Marketing Management, Marketing Strategy and Marketing Communications). Expert Vetted. Harvard Business School educated executive with Fortune 500 leadership, marketing, strategy, sales, operations and CRM experience, passionate about helping clients in the following areas: 1) CEO Advisory & Global Leadership 2) Business, Strategy & Management Consulting 3) Marketing Strategy & Fractional CMO 4) Market Research & Pitch Deck Presentations 5) Sales, Marketing, CRM and Business Development 6) Career Management (coaching, mentoring, career transitions, CV/LinkedIn) Industry expertise: financial services, wealth management, technology, fintech, art, blockchain, cybersecurity. KEY EVENTS: Oct 2016 - (present) CEO Advisor, CMO and Management Consultant (Freelance) 2020 - (present) Popular Investor on eToro 2019 - (present) Board Member at Capillary Consulting 2024 - 2025 Partner at The Fusion Art Gallery (TFAG) 2022 - 2023 Chief Marketing Officer at Suisse Blockchain 2021 - 2022 Chief Strategy Officer at Amazix 2018 - 2020 CEO Advisor at Audiovision Group 2017 - Chief Strategy Officer at Fintech firm in London, UK 2014 โ 2016 Director, Global Marketing Manager, Financial Services at Luxoft 2015 - Completed Harvard Business School course on Disruptive Strategy 2011 - 2014 Wealth Management Leader, Europe West at Thomson Reuters 2010 - 2011 Team Leader, Lipper at Thomson Reuters 2009 - 2010 Fund Data Analyst at Thomson Reuters 2009 - Graduated top of class (1:1 with Distinction) in Business & French KEY SKILLS: Leadership โข CRM โข Business Communication โข Strategy โข Fund Industry โข Lipper โข Investment, Asset & Wealth Management โข Strategic Management โข Change Management โข Sales & Marketing โข Business Development โข Marketing Strategy โข Recruitment & Team Building โข Motivation & Staff Development โข Trainings & Presentations โข Problem Solving & Decision Making REFERENCES: โ #1 - Global Head of Talent at Thomson Reuters: "Marcin is a high potential employee at Thomson Reuters and was one of the first to raise his hand to participate in a global project that I was leading. He went on to assume a global role as a leader of a working subgroup that proved to be the most successful at the end of the 6 month pilot run. When he visited Asia, Marcin made special arrangements to be in Singapore and proposed to meet other high potentials which was not previously practised by others in a similar capacity. Marcin clearly exhibits all the essential traits of a global manager who is culturally sensitive, communicates well (both verbally and written) and has a geniune interest in helping others to succeed. His strong collaborative skills coupled with his interest to learn new things will bring him closer to his career goal within a short period. His dedication to this project work has earned him my support in all his career endeavours." โ #2 - Marketing Director at Luxoft: "I had a privilege to work with Marcin on the same team at Luxoft where he was leading the go-to-market campaign for one of the companyโs top products, the Horizon visualization software for the banking industry, while I was focused on the automotive side of business. As peers, we talked and exchanged ideas on a regular basis. I was always amazed at Marcinโs ability to think outside the box. Often working under tight deadlines and budget limitations, he would always manage to deliver an effective and elegant solution, whether itโs a piece of marketing content, media outreach, an industry event or a social media campaign. Marcinโs understanding and knowledge of digital marketing is second to none. He is a true digital native who knows how to get the marketing message across the social media. Last but not least, Marcin is a fantastic person to work with. Sensitive to other peopleโs needs, he was always willing to help and support his team members, and to share his knowledge generously. And he did it all with a positive attitude and a terrific sense of humor. Marcin would make a great addition to any marketing team as a member or leader. " โ #3 - Founder & CEO at Piercing View (Upwork project) "MJ is a very accomplished strategist. He has been extremely valuable in developing our marketing strategy, identifying high value targets/clients, and crafting the appropriate 'pitch' for each unique circumstance. Thank you!"IT Service Management
B2B MarketingManagement ConsultingExecutive CoachingCorporate StrategySales ManagementLeadership DevelopmentRelationship ManagementBusiness ConsultingMarketing StrategyMarketing Management - $40 hourly
- 4.9/5
- (609 jobs)
IT infrastructure Administrator with 5 years of experience in infrastructure, domain level, DNS, Email "Exchange, Microsoft Office 365, Google apps GSuite", Azure, google cloud, Microsoft servers, cPanel, and technical issues, and Email Deliverability Improving IT Administrator Skills โขGoogle apps (G Suite) โขOffice 365 Exchange 2016/13/10/07/03 Skyp for business. โขMicrosoft Windows server Active Directory Certificate Services Active Directory Domain Services Web Server (IIS) DHCP Server DNS Server File and Storage Services Hyper-V Print and Document Services Remote Access Remote Desktop Services Volume Activation Services โขWHM/cPanel โขSharepoint 2010 /2013 โขServers, Rack, and Switches โขSAN and NAS storage โขVMware โขData backup and recovery systems โขSecurity specialist โFortigate and Fortimailโ โขProject management โขSamrtsheet Automation โข Salesforce Database implementation **Email Marketing Skills** *Warm-up plan for new IP and domain *Authentication setup (SPF, DKIM, DMARC) & IP/Domain reputation management *Setup BIMI Record *Tuning up ESPs (MailChimp, Mandrill, SendGrid, Mailgun, active campaign, instantly, etc.) for best deliverability *Spam complaint, Spam traps, Header analysis, Feedback loop, Reputation management, sender score management. *Spam placement issue. Finding the root cause of the email deliverability issue. *Reviewing the existing setup of your email marketing program and provide improvementsIT Service Management
Marketing StrategyMailgunGoogle Workspace AdministrationOffice 365B2B MarketingGoogleGoogle WorkspaceNetwork AdministrationEmail MarketingSendinblueEmail DeliverabilityKeapEmail Marketing StrategySendGridEmail Campaign Setup - $30 hourly
- 5.0/5
- (10 jobs)
Hi, I'm Abid Aziz. I 've 28+ years of diversified experience and skills-set in information technology. I enjoy helping businesses create value with automation and digital transformation. My entrepreneurial mindset and working spirit, helps me assist businesses to reap intended automation benefits and use technology for competitive business edge. Throughout my career I have managed and led various automation and transformation projects in banking, energy, telecom, commercial and public sector. I have worked with clients from leading banking industry, energy sector, leading telecom cellular operator, commercial and public sector. I have worked on various consulting assignments for customers from Pakistan, Australia, Canada, UK, Italy, Latvia and many other. Projects: โข Software Documentation (BRD, FRD) --- Land (tract) Management System --- Self-service System for Hardware Management --- KPI and Performance Analytics Platform --- HR Service Delivery --- Production System Monitoring and Data Insights --- Workspace Safety Suite.... etc. approx.. 16+ similar projects on Upwork Microsoft Power Platform (Power Apps, Power BI, Power Automate, and SharePoint) --- Leave Management System --- Customer Relationship Management --- Project (Tasks) Management... --- Call Center Dashboard --- Projects Dashboard --- Service Management Dashboard --- CRM Dashboard etc... 10+ various projects on MS Power Platform + SharePoint (Online), Teams IT Service Management Automation --- BMC Remedyforce solution --- InvGate Service Desk --- InvGate Asset Management --- InvGate InSight (CMDB)IT Service Management
Process DocumentationSoftware DocumentationCRM SoftwareBusiness Planning & StrategySalesforce Sales CloudSystem AnalysisMarket Research - $15 hourly
- 4.7/5
- (11,211 jobs)
Hi! Iโm Brandi, one of UpWorkโs top-rated (Plus) content writing specialist with over 10+ years of writing experience, over 60% client retention rate, 9000+ jobs closed, and over 6500+ hours worked. My clients come from a vast range of industries: healthcare, lifestyle, finance, entertainment, real estate, FinTech, Education, and more. For these clients, I have written blogs, articles, website content, reviews, product descriptions, eBooks, whitepapers, PRs, product listings, and much more. For the convenience of my clients, I have learned to work with a variety of SEO, writing, and project management tools. Therefore, I have a good understanding of WordPress, Yoast, Rank Math, Grammarly, Copyscape, NeuronWriter, SurferSEO, Notion, Slack, Originality.ai, CopyLeaks, and many others. ๐๐๐ซ๐โ๐ฌ ๐๐ก๐๐ญ ๐๐จ๐ฎโ๐ซ๐ ๐๐จ๐จ๐ค๐ข๐ง๐ ๐ ๐จ๐ซ Youโre looking for a blog writer, article writer, eBook writer, website content writer, copywriter, or a social media post writer. What makes a writer in each category a great writer? Take a look: โข EBook Writer โ Must be a great storyteller โข Blog Writer โ Must know how to explain everything like a friend โข Article Writer โ Must know how to take a deep dive into a topic and make information credible โข Web Content Writer โ Must sound compelling to develop trust while keeping brand voice intact โข Landing Page Copywriter โ Must know how to CONVERT! โข Product Description Writer โ Must know how to turn features into benefits using few words About the types of content where itโs applicable, let me tell you that I have in-depth SEO knowledge and I know how to make a piece noteworthy for Google. ๐๐ก๐๐ญ ๐๐จ ๐ ๐๐ซ๐ข๐ง๐ ๐ญ๐จ ๐ญ๐ก๐ ๐๐๐๐ฅ๐? I bring VALUE! After working on the many types of content for more than 10 years, I know exactly what works and what doesnโt. โข ๐๐ซ๐ญ๐ข๐๐ฅ๐/๐๐ฅ๐จ๐ ๐๐ซ๐ข๐ญ๐ข๐ง๐ I write well-researched pieces that include links to credible sources so your readers know they arenโt reading fake or made-up information. For blogs, a friendly tone is a given and youโll see in each blog I write that it speaks to the reader. โข ๐๐๐๐ฌ๐ข๐ญ๐ ๐๐จ๐ง๐ญ๐๐ง๐ญ ๐๐ซ๐ข๐ญ๐ข๐ง๐ Iโll read about your business, understand your brand, perform an analysis of your competitors, and then craft compelling copy that builds trust between you and your website visitors. From the text that goes on your Hero Image to the last section of the page, Iโll make every heading compelling, concise, and in-line with your brand voice. โข ๐๐๐จ๐จ๐ค ๐๐ซ๐ข๐ญ๐ข๐ง๐ I have great trust in my creativity, so I can work with fiction and non-fiction eBook writing. I can work with your outline or produce my own outline based on the topic you provide. Iโll tell a story that keeps the reader engrossed until the very last word. Hey, Iโll even format the eBook based on your chosen publishing platform and design the front cover. โข ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐๐ฌ๐๐ซ๐ข๐ฉ๐ญ๐ข๐จ๐ง ๐๐ซ๐ข๐ญ๐ข๐ง๐ The product descriptions I write have proper keywords included in them. Rest assured I have written hundreds and thousands of Amazon and Shopify listings. I know how to give your product the right title, how to convert features to benefits, and the very purpose of including bullet points in product descriptions. โข ๐๐๐ง๐๐ข๐ง๐ ๐๐๐ ๐ ๐๐ซ๐ข๐ญ๐ข๐ง๐ I may not have marketed myself as a direct response copywriter, but I know the many tactics and methods they use to make their copy converting and compelling. With my persuasive writing skills, Iโll make your landing page a converting page. โข ๐๐๐ ๐๐ซ๐ข๐ญ๐ข๐ง๐ Sometimes, you need certain blogs written to get some traction on SERPs. At times, youโre looking to refresh old content to make them perform better on search engines. I can add meta titles, descriptions, images, alt tags, primary keyword, secondary keywords, LSI keywords, internal links, and external links to your blogs so they rank better in search results. โข ๐๐๐ข๐ญ๐ข๐ง๐ ๐๐ง๐ ๐๐ซ๐จ๐จ๐๐ซ๐๐๐๐ข๐ง๐ Who could be a better editor and proofreader than the person whose eyes have been scanning thousands of words every day for a decade? Where I bring more value is that I donโt rely on fixing errors as an editor. I replace a word with a better word where needed or will get rid of the entire sentence or paragraph if it doesnโt flow well or adds nothing to the idea. ๐๐ ๐๐ ๐๐๐๐๐ ๐๐ ๐๐ I have great confidence in my research and writing skills. I create every piece from scratch and donโt condone the idea of โI just use AI for research purposesโ at all. Iโd record myself writing each piece if I could, but for my clientsโ satisfaction, I insert premium originality.ai screenshots into my pieces. I hope I have convinced you to message me right now and discuss your project without delay. Message me!IT Service Management
Content RewritingEditing & ProofreadingCopywritingWhite Paper WritingBlog WritingGhostwritingArticle WritingEbook DesignSocial Media Content CreationBlog ContentContent WritingProduct DescriptionEbook WritingBusiness WritingSEO Writing - $25 hourly
- 5.0/5
- (3 jobs)
I have 30 years experience with administration work. I started out as a receptionist and have worked my way up to the Head of Administration in various fields. I have had vast experience with many employers and employees and this has helped me to seamlessly adapt to working virtually since Covid-19. I am a team player and I get on well with everyone. I have old-school morals, for example, never be late, rather be half an hour early, respect everyone and always reach deadlines. I am not afraid to learn and try new things, as I have a future forward mindset. I am an asset to any Company I work for. My experience in a variety of administrative and paralegal skill includes, but is not limited to: - JotForm - Ilanga - Tial - Infinity - WeTransfer - SimplePay I enjoy working under pressure and reaching deadlines and I do not appreciate laziness or procrastination. If you give me an opportunity, I will be sure to exceed your expectations!IT Service Management
Clerical SkillsFile ManagementFile MaintenanceFilingAdministrative SupportClerical ProceduresAdministrateEnglishTypingMicrosoft WordCalendarFile Documentation - $18 hourly
- 5.0/5
- (44 jobs)
Greetings! Thank you for taking the time to view my profile. I am a Learning and Development Professional with more than of a decade experience in training and development both in academic and in corporate environments. I specialize in: Business Operations/Support Specialist High Level Virtual Support Administration Webinar Management Soft Skills Training Delivery Tools and Technology Training Delivery Wordpress/Website Management Training CoordinationIT Service Management
Training & DevelopmentTravel PlanningTravel ItineraryTravel AdviceWebsite MaintenanceWebinarBusiness OperationsZoom Video ConferencingHosting Online MeetingsHosting Zoom CallsAdministrative SupportEvent ManagementSoft Skills TrainingProject ManagementCustomer Support - $40 hourly
- 5.0/5
- (19 jobs)
๐ Top-Rated Plus! - Strategic Agile Project Manager and Certified Scrum Master ๐ Welcome! If you're seeking an accomplished Agile Project Management expert with proven prowess in Product Management, your search ends here. ๐ Key Attributes: โ Certified Scrum Master: Guiding teams to exceptional performance and on-time project delivery. โ Agile Advocate: Transforming chaos into streamlined, efficient project workflows. โ JIRA Specialist: Harnessing the power of JIRA for transparent project tracking and management. โ Product Visionary: Navigating the product journey from conception to market success. โ Confluence Authority: Building hubs for collaborative knowledge and project documentation. โ User-Centric Storyteller: Bridging technical details with clear and compelling user stories. โ Business Analyst Pro: Skillfully gathering requirements and shaping strategies for success. Why Collaborate With Me? With 7+ years of experience across diverse industries, I've fine-tuned my approach to drive tangible results. From healthcare innovation to fintech disruption, I'm here to ensure your projects thrive. Let's Elevate Your Projects: With a vast experience in crafting user-centric digital solutions, me and you together can transform ideas into impactful realities. ๐ Let's Talk Results: Ready to embark on a journey of innovation and success? Let's connect and discuss how my expertise can empower your projects for greatness.IT Service Management
SlackWireframingProject WorkflowsAtlassian ConfluenceScrumAgile Software DevelopmentSprint PlanningProduct BacklogProduct ManagementUser StoriesSchedulingJiraImplementation PlanAgile Project ManagementTechnical Documentation Want to browse more freelancers?
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How do I hire a IT Service Management Specialist on Upwork?
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How much does it cost to hire a IT Service Management Specialist?
Rates charged by IT Service Management Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a IT Service Management Specialist on Upwork?
As the worldโs work marketplace, we connect highly-skilled freelance IT Service Management Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream IT Service Management Specialist team you need to succeed.
Can I hire a IT Service Management Specialist within 24 hours on Upwork?
Depending on availability and the quality of your job post, itโs entirely possible to sign up for Upwork and receive IT Service Management Specialist proposals within 24 hours of posting a job description.