Hire the best IT Service Management specialists

Check out IT Service Management specialists with the skills you need for your next job.
  • $225 hourly
    Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane Adams
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    Bootstrap
    Solution Architecture Consultation
    AngularJS
    JavaScript
    Orchestration
    Customer Portal
    ServiceNow
  • $225 hourly
    Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 25+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2014. I currently work as a ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 12 different ServiceNow instances. I also operate as a ServiceNow Practice Director and Lead Enterprise Architect for several consulting firms generating $750,000 - $1,000,000 USD quarterly in gross revenue. In my prior corporate life, I ran IT Operations at a previous public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 employees reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This reporting including reporting up and down, including to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC
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    Visual Basic for Applications
    RESTful API
    Microsoft Power BI
    Postman
    JSON API
    JavaScript
    Microsoft Dynamics CRM
    ServiceNow
    Project Workflows
    Process Improvement
    Microsoft Excel
    Scripting
  • $75 hourly
    Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.
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    IT Infrastructure
    Helpdesk
    VoIP Administration
    End User Technical Support
    Windows Administration
    LAN Administration
    Hardware Troubleshooting
    Incident Management
    WordPress
    Domain Migration
    Technical Support
    Google Workspace
    Security Management
    System Administration
  • $125 hourly
    Experienced MSP ConnectWise & HaloPSA MSP Consultant. Assisting with MSP Systems (ConnectWise Manage, ConnectWise PSA, HaloPSA, IT Glue, BrightGauge, IT Boost) & MSP Processes. Specialising in helping MSPs improve their IT systems and processes, allowing them to get the best value from their investments, specialising in ConnectWise, HaloPSA and other MSP systems. - 10 years experience working with MSP systems including ConnectWise Manage, ConnectWise Automate, HaloPSA, IT Glue, BrightGauge, IT Boost and DeskDirector - 15 years experience working in Managed Services Provider (MSP) environments - Over 20 years experience working in IT - Microsoft Certified - ConnectWise Certified - ITIL v4 Certified I am a successful Service Desk Manager for a UK based MSP IT company leading a large Helpdesk and Engineering Service Delivery team. I love to use technology and tools to help deliver high quality service and assist both clients and users. I specialise in MSP systems, and have helped multiple companies advance their systems and help improve their processes and automation within their business. I have been part of multiple projects involving implementing tools to improve the support experience for clients. Experience in the following: ConnectWise Manage HaloPSA ConnectWise Automate BrightGauge IT Glue IT Boost Desk DIrector MSP Consultancy Process Design Automation ITIL v4
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    Report
    ConnectWise Automate
    Technical Support
    Managed Services
    Helpdesk
    Ticketing System
    Business Consulting
    System Administration
    System Monitoring
    Microsoft Active Directory
    Windows Server
    Office 365
  • $125 hourly
    Top 1% Upwork EXPERT-VETTED, Office 365, Google Workspace, Email Migrations, Okta, IT Infrastructure assessments. Are you ready to supercharge your business growth while leaving IT complexities behind? I'm not just an IT professional – I'm your strategic partner in navigating the ever-evolving digital landscape. With a distinguished career spanning over 30 years in technology, I've honed my expertise as a former Enterprise IT Manager and technologist, consistently earning 5-star reviews from satisfied clients. Imagine streamlining your operations, focusing on what you do best, and leaving the intricacies of IT to a seasoned professional. As a top 1% expert vetted on platforms like Upwork, I've empowered businesses of all sizes to thrive in the remote work era. From transitioning to a distributed workforce to optimizing your tech infrastructure, I've got you covered. Client satisfaction is at the core of my approach: - I meet you where you are, catering to all skill levels. - Patience and friendliness define my interactions. - No tech jargon that leaves you bewildered – just clear, understandable guidance. - I respect your expertise in your field and collaborate seamlessly. - I understand the frustrations technology can bring and offer empathetic solutions. - Urgent situation? I'm available after hours for your peace of mind. For individuals, I offer: - Seamless remote support for hassle-free issue resolution. - Email setup and troubleshooting for effective communication. - Comprehensive OS support (Windows 7/8/10/11) and administration. - Expert hardware consultation and troubleshooting. - Swift software issue resolution and installation. - Unmatched proficiency in Microsoft Office suite. - Networking, internet, and browser optimization. - Thorough spyware and virus removal. - System performance assessment and optimization. - Your go-to resource for printers, backups, and more. For small businesses, envision: - Harnessing the power of Microsoft Exchange and streamlined email systems. - Mastery over Active Directory and hassle-free email migrations. - Unleashing the potential of Microsoft 365, SharePoint, and Google G Suite. - Seamless server migrations, whether physical or cloud-based. - Expert support for Windows OS and server administration. - Streamlined solutions for Patterson Eaglesoft, Quickbooks, and CRM systems. - Hardware and software troubleshooting with enterprise-grade finesse. - Effortless virus removal and desktop cleanup. - Elevated system performance and strategic backups. - From SQL Server to VOIP telephony – your tech solutions are covered. - Unlocking the potential of ESRI ArcGIS, SharePoint, Okta, and more. Embrace the future with confidence. Let's schedule a consultation call to unlock a realm of possibilities for your business. It's time to elevate your business with technology that empowers, not hampers. Book your consultation now and let's embark on this transformative journey together.
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    Microsoft Teams
    OKTA
    Slack
    Automation
    CRM Software
    Technical Support
    Google
    Microsoft SharePoint Administration
    Business Consulting
    Marketing Operations & Workflow
    Windows Administration
    Zoho CRM
    System Administration
    Office 365
  • $75 hourly
    🏆 EXPERT-VETTED Over 16 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.
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    ServiceNow
    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    Management Consulting
    ITIL
    IT Management
    Business IT Alignment
  • $35 hourly
    I have more than 8 years of experience as an ERP consultant, specializing in SAP, NetSuite and Sage. My skillset includes: SAP: SAP Business One (SAP B1) SAP By Design SAP ECC S/4HANA SAP FICO SAP BPC Oracle NetSuite: NetSuite SuiteAnalytics NetSuite SuiteBuilder NetSuite SuiteBundler NetSuite SuiteScripts NetSuite SuiteCommerce Advanced Areas of expertise: My SAP Expertise Includes: • SAP Software Integration (EDI, e-commerce (including E-bay and others), POS, WMS, iOS, Microsoft Dynamics CRM, Microsoft Dynamics Business Central /NAV, MS Office, SharePoint, Magento, Shopify, Big Commerce, Salesforce, SellerCloud, UPS, FedEx, Task Centre, Hubspot, 3PL). • Writing stored procedures, Data Validations, views, and T-SQL queries in SAP Business One (SAP B1), SAP Bydesign ( ByD), and Microsoft Dynamics Business Central /NAV • SAP Crystal Reports (v8.5, v2008, v2011, v2013) • Microsoft Power BI (advanced level) with Microsoft Dynamics Business Central /NAV, SAP, and Netsuite • Databases: - SQL Server (v2008R2, v2012, v2014, v2017) and SAP B1 Hana DB • Customized add-ons (SAP B1 SDK, SAP Bydesign ( ByD), Microsoft Dynamics Business Central /NAV, DI API, UI, Server DI, B1i integration framework(B1if), C#, VB.NET, REST API, Integration through Service layer API) • Data Migration from legacy systems ( Microsoft Dynamics Business Central /NAV, Netsuite, and Other) to SAP Business One (SAP B1) , SAP Bydesign ( ByD), using Data Transfer Workbench(DTW), Copy Express, and other tools and Solution Packages • Data Migration from legacy systems to S4 Hana, using LSMW, Copy Express, and other tools and Solution Packages • Customization of print layouts using the Print Layout Designer(PLD) and Crystal Reports. • Dashboarding and Report Tools like Crystal Reports, Pervasive Analytics, SSRS, Tableau, Power BI, Xcelsius, DOMO, QlikView, Boyum Dashboards, and SAP Fiori. • Boyum B1 Usability Package (B1UP) and Coresuite good knowledge • SAP By Design(ByD) and Microsoft Dynamics Business Central /NAV, ECC functional, implementation, and development • Consulting (Workflow, ABAP, BADI , SAP HANNA) Proficiency in JavaScript, Shopify, NetSuite SCA, and NetSuite Implementation. Customization, administration, and training in NetSuite, including SuiteScripting 1.0 & 2.0 (Restlet, Client Script, User Event Script). Oracle Netsuite Skills and Expertise: • Proficient in languages and technologies such as JavaScript, HTML, XML, REST, SOAP, SQL, and Web Services for Oracle Netsuite • Extensive experience with Netsuite SuiteScript 1.0 and 2.0, enabling me to customize all aspects of NetSuite effectively • Expertise in using Netsuite SuiteTalk, SuiteFlow, SuiteBuilder, and SuiteAnalytics Connect for various tasks in Oracle Netsuite • Competent in designing and developing solutions with the SuiteCloud Platform, specifically SuiteScript 2.1 (including Map/Reduce, RESTlets), SuiteScript 1.0, REST Web Services, SuiteTalk, SDF Account Customizations, and SuiteAnalytics (Saved Searches) for the Oracle NetSuite • Mastery Level 4 in Integrator.io, showcasing my ability to integrate diverse systems seamlessly • Experienced in optimizing external connectors (Kofax, Clade, ReconArt), integrating various systems (like payment processing, time tracking, and online purchases), and customizing finance reports with Oracle NetSuite • Developed custom GL Plugins, workflows, and advanced PDF customizations, providing tailor-made solutions to clients for the Oracle NetSuite • Hands-on experience with NetSuite ODBCs, SQL, and third-party libraries, facilitating smooth data operations and integrations with different third-party apps for Oracle NetSuite • Profound ability to solve complex problems, and view each project as a rewarding puzzle that bolsters my skills. Expertise in NetSuite Suite Commerce Advanced (SCA) and NetSuite Advanced PDF/HTML. Integration of NetSuite with various systems using Tray.io & Integrator.io (Celigo), including Shopify-NetSuite, Salesforce-NetSuite, Magento2-NetSuite, eBay-NetSuite, Amazon-NetSuite, Big Commerce-NetSuite, and Google Sheets-NetSuite. If you want to count on my Exclusive services, please contact me. I will be happy to serve you and answer all your questions.
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    1ShoppingCart
    ERP Software
    Sage 300
    JSON API
    VB.NET
    SAP BusinessOne
    API Integration
    C#
  • $60 hourly
    🏆 TOP-RATED PLUS Expert Project Manager / WordPress Developer /SEO Consultant - top 3% of Experts in Upwork. Expert IT Professional with a demonstrated history of working in the several online industry. Skilled in Web Design, Web Development, Web Application Development, WordPress, Shopify, Custom Themes Development, Mobile App development, IT Project Management, Technical Specification Document Writing, Functional Requirement Writing, SEO Strategist, SEO Consultant, Digital Marketing Strategist. Expert Project Manager that guarantees client satisfaction as well as direction and budget for each project, timely and according to the proposals. Highly skilled on maintaining project timeline in Monday.com, Asana, Jira. Expert Project Manager and Web Design & Developer that worked on multiple IT projects involving ⭐️ Web design and development ⭐️ ERP ⭐️ eCommerce/marketplaces ⭐️ Educational portals ⭐️ Sport portals ⭐️ Healthcare portals ⭐️ Volunteering portals ⭐️ HR Professional services that I offer based on my experience in multiple projects: PROJECT MANAGEMENT - project plans - cost estimates - deliverable - project coordination - Stake Holder management - Point Tracking - Project Tracking - Monday.com - Asana - Jira WEB DESIGN & DEVELOPMENT - WordPress Development (Custom Themes, Premium Themes, ACF’s, Page Builders, Custom Plugins) - Responsive & Mobile Friendly - Ecommerce | Membership | Corporate websites - Website Redesign - Integrating APIs from Third-party Services - Server Administration: LAMP, WHM, Cpanel - Site Speed Optimizations - Security - SSL Certificates - Migrations from other Platforms (Joomla, Shopify, Wix, Weebly, etc.) - Payment Systems Integration - Google Maps API ONLINE MARKETING - On-Page Search Engine Optimization (SEO) - Email Marketing (MailChimp Setup & Integration) - SEO Audits - Google Search Console - Google Analytics - Yandex Metrika SYSTEM ANALYSIS & DESIGN: - requirements analysis - impact & gap analysis - change management - work & process flow - business process designing (BPM) - business consultation - Report Analysis and Designing SEO SERVICES - Keyword research - On-page optimization - Technical SEO - Local SEO - Content marketing - Link building - SEO audit - E-commerce SEO DOCUMENTATION - Business Requirement Documents (BRD) - Software/System Requirements Specifications (SRS) - Scope of Work (SoW) document - Functional Specification Document (FSD) - User Guides - Client Training - Use Case formation - Workflow Design - Deployment Architecture Design - Test Case Documents - Reporting Sheets - Tracker - Wireframes QUALITY ASSURANCE - Test Plans - Manual Testing - Functional Testing - Usability Testing - Unit Testing - Integration Testing - UAT - Mobile App Testing - Capturing Mobile App logs Need to empower your business? Let's work together!
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    Technical Project Management
    Web Design
    Project Planning
    Web Application
    Agile Project Management
    IT Project Management
    Agile Software Development
    Project Management Professional
    Search Engine Optimization
    WordPress Development
    Elementor
    Website Redesign
    WordPress
  • $69 hourly
    My service is for you who: ✅ provides software as a service (SAAS), ✅ wants to tap into the ServiceNow market, and ✅ wants to build ServiceNow based applications within a predictable budget and due date. My approach to ServiceNow application development is based on the principles of Lean, Critical Chain Project Management and Agile. I created this approach after experiencing first-hand the frustration of working in projects that were over budget and way past due dates. As I have been working on the ServiceNow platform for the past 7 years, my approach is most suitable for ServiceNow projects. My goal is to materialize the following for you: Imagine on a Monday morning, while sipping your coffee you join an online meeting to see a demonstration of the application you wanted to build. Thirty minutes later you feel happy and there is a warm smile across your face. You are smiling because your application looks exactly the way you wanted. It got to that state without you having to chase anyone. Further, it was ready on the day it was supposed to be ready. You are done waiting, and now you can use it to grow your business. And it did not cost you any more than what you had already budgeted for. ⭐⭐⭐5-Star Approach⭐⭐⭐ I call my approach the '5-Star Approach' because it helps me provide 5-Star service to my clients. They have given me 5 Stars 12 times out of 17 ratings on Upwork. The average of all my ratings is 4.82. Additionally, 93% of my clients on Upwork recommend me and have continued to work with me for over 3 years. My 5-Star Approach is based on 3 key principles: 👉 Understand the scope of the application before setting the due date and budget - Though this seems natural and obvious, I have seen that generally the opposite is done. The due date and budget are fixed, followed by workshops to discuss requirements. 👉 Include testing and bug fixing in the project plan - Often added as an afterthought, these can take up to 40% of the total build time. Hence, it's crucial to plan for these at the start. 👉 Use strategic buffers to protect the critical tasks - Variations from the plan are a given. Hence, it is important to protect the critical tasks with buffer time along the critical path. ➡️➡️Next Steps➡️➡️ When you're ready to get in touch, just click the green Invite / Contact button to send an intro message. You won't be locked into anything — we'll chat about your project first before starting a project.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    CSS 3
    ServiceNow
    ITIL
    Process Architecture
    HTML5
    JavaScript
    Agile Software Development
    Wrike
    Google Maps API
    Digital Project Management
    Agile Project Management
    Asana
    Jira
  • $50 hourly
    Experience in several ServiceNow operations: Implementation of various modules under ITSM, Integration, SecOps, Scoped applications, and end-user portal. Develop and manage application code, user interface and create high-level design documents. Perform core configuration tasks including system policies, server scripts, client scripts, Reports, Access controls, User/Group management, dashboards. Specializing in implementation of ServiceNow modules: - ITSM (Incident, Problem, Change, Knowledge, Reports & Dashboard, Service Level Management - Service Portal (migration from OOTB to advanced Service Portal) - IT Security operations (Security incident mgt ., Vulnerability response & Threat Intelligence) - Service Request Management (Ticket analysis & implementation of catalogs and workflow) - Involved in Domain separation of instance. - Hands-on experience with Multiple Integration including Mid server setup, LDAP, Multi SSO configuration.
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    ITIL
    ServiceNow
    SOAP
    RESTful Architecture
    API
    CSS
    HTML5
    AngularJS
    JavaScript
  • $55 hourly
    I am a dedicated consultant with over 8 years of experience in the information technology (IT) industry. Throughout the majority of my career, I have specialized in the ServiceNow platform and possess a robust full-stack developer background, particularly in web and portal technologies. I have extensive experience working through all phases of the software development life cycle and am proficient in agile scrum practices. Employing an analytical approach, I am committed to achieving excellent outcomes for every project I undertake. My strong interpersonal skills effective verbal and written communication, enabling me to communicate clearly and concisely with businesses and end-users, interpret their requirements, and translate them into technical designs. I am a logical thinker, continually seeking novel and innovative solutions to meet user needs
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    Project Management
    Mandarin Dialect
    Software Integration
    ServiceNow
    React
    Angular
    JavaScript
    PHP
  • $30 hourly
    I have executed some 44 projects in upwork in information security, governance, IT service management, SIEM, and others and earned customer accolades. I continue to nurture my skills that will benefit my customers. I am all for value creation in IT because every penny spent must return value and do the business and IT a secure and safer workplace. Govind has spent 25 years in the IT and he is - ISO 27001 Lead Implementer from PECB Canada - ITIL Expert V3 , ITIL4 FL, ITIL4 MPT Certified - Certified ISO 27001 Lead Auditor, ISO 22301 Lead Auditor, ISO 20000 Lead Auditor - COBIT5 certified in the IT Governance - PMP, PRINCE2, - CSQA, - ISO 20000 Implementer - DevOps Master Currently pursuing education in CISSP and Data Privacy Skills :- Over last decades he has extensively worked and provided solutions in below areas. He brings multiple skills. - Implementing GRC - HIPAA, SOX, PCI/DSS, HITRUST 9.3, FedRamp, SOC2 (T1/T2) - Implementing Unified Controls for Security (UCF) - Implementing Information Security framework using ISO 27001/SOC2/ISO 22301 - Cybersecurity incident response management using NIST, SANS, ISO 27035, COBIT - Risk Assessment, IT Auditing - Jira Implementation both Project and ServiceDesk - Gap Analysis of IT Asset management, Compliance, COBIT Processes - Implementing Best Practices using ITIL/COBIT5 Processes - Implementing BPM Solutions using Appian, Bonitasoft, AgilePoint - Implementing Monitoring framework for IT Devices using Zabbix - Performance and Capacity solutions - Workflow automation - IT Service management using ServiceNow as a architecture - Implementing DevOps End to end for CI, CT, CD - Gap Analysis for CMDB and road map for improvements - A well groomed developer in scripting and development in various technologies - Attlasian Jira admin activities - Robotic Process Automation using UIPath, BluePrism, AutomationAnywhere Education : He is a post graduate in the Statistics with a specialty in Operations research and SQC. He then did Post graduate diploma in the Reliability. He has worked in niche technologies and fortune 500 clients since 2 decades across the globe. Extras :- He is editor of a book called "How to reduce cost of software testing" published by CRC Press and has spoken in conferences and written articles. Passion for Excellence:- He is passionate on creating value in the information technology space and is doing research in various areas such as IT Asset management, IT Cost management, Performance and scalability management. He is eager to help clients in below skills a.Implementing IT Governance, Risk and Compliance using COBIT5 framework b.Implementing ITIL best practices c.Implementing Test Automation using Selenium and other tools d.Implementing DevOps solutions in cloud and non cloud e.Implementing Security solutions using ISO 27001 and COBIT5 framework f.Implementing Business Process Automation using Bonitasoft, Agilepoint NX, Appian, BPM Online and others g.Implementing SIEM using Zabbix and other tools h.Implementing ServiceNow ITSM Tool as an architect i.Implementing a monitoring framework using Zabbix for capacity management j.Compliance like HIPPA, PCI DSS j.IT Audits Availability : I am available for assignments immediately on request. Major clients Worked : British Telecom, MetLife, Liberty Life, Euromax, Covad, UHI and many more. Visas : I had H1 Visa US, WP for UK, Netherlands, South Africa. Currently have B1 visa for US and can travel if there is a need Will be glad to associate to create value in IT
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Project Risk Management
    Unified Threat Management
    ISO/IEC 20000
    Business Continuity Plan
    Risk Assessment
    HITRUST Common Security Framework
    PCI
    SOC 2 Report
    Governance, Risk Management & Compliance
    ITIL
    Information Security
    ISO 27001
    HIPAA
    Compliance
    COBIT
  • $40 hourly
    👑 Top-Rated Plus! - Strategic Agile Project Manager and Certified Scrum Master 🚀 Welcome! If you're seeking an accomplished Agile Project Management expert with proven prowess in Product Management, your search ends here. 🔑 Key Attributes: ✅ Certified Scrum Master: Guiding teams to exceptional performance and on-time project delivery. ✅ Agile Advocate: Transforming chaos into streamlined, efficient project workflows. ✅ JIRA Specialist: Harnessing the power of JIRA for transparent project tracking and management. ✅ Product Visionary: Navigating the product journey from conception to market success. ✅ Confluence Authority: Building hubs for collaborative knowledge and project documentation. ✅ User-Centric Storyteller: Bridging technical details with clear and compelling user stories. ✅ Business Analyst Pro: Skillfully gathering requirements and shaping strategies for success. Why Collaborate With Me? With 5+ years of experience across diverse industries, I've fine-tuned my approach to drive tangible results. From healthcare innovation to fintech disruption, I'm here to ensure your projects thrive. Let's Elevate Your Projects: With a vast experience in crafting user-centric digital solutions, me and you together can transform ideas into impactful realities. 📈 Let's Talk Results: Ready to embark on a journey of innovation and success? Let's connect and discuss how my expertise can empower your projects for greatness.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Slack
    Wireframing
    Project Workflows
    Atlassian Confluence
    Scrum
    Agile Software Development
    Sprint Planning
    Product Backlog
    Product Management
    User Stories
    Scheduling
    Jira
    Implementation Plan
    Agile Project Management
    Technical Documentation
  • $125 hourly
    Focused on Google Workspace, Magpies Consulting is dedicated to helping businesses streamline communication, boost collaboration, and achieve greater productivity. With a commitment to understanding your unique environment, Magpies Consulting will develop a customized engagement plan based on your needs. Leveraging a highly organized approach ensures that the services provided to you align to your timelines, your budget, and fully meet your objectives. With a proven track record of success in implementing and supporting Google Workspace, Magpies Consulting prioritizes your satisfaction and ensures you get the most out of the solution.
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    Google Apps Script
    DNS
    Email Support
    Business IT Alignment
    Google Sheets
    IT Management
    Google Workspace
    Google Forms
    Google Docs
    Google Slides
  • $37 hourly
    I have done Bachelor of Computer Science and Engineering from Daffodil International University. Having a Computer Science degree and being a self-learner, I learned Cloud Technologies and Information Security all by myself. I have over seven years of professional experience in the field of Network, Server-Side work, System Administration, also vast experience in configuring Amazon Web Services. Along with Network & System Administration, Microservice design, and development, I have expertise in multiple areas. Here is the list of my expertise area: • Cloud Service Amazon Web Service | Azure | Google Cloud | IBM Cloud | Digital Ocean | Vultr | Linode | UpCloud | Hetzner | Scaleway • Amazon Web Services (AWS) EC2 | ECS | RDS | S3 | Route 53 | IAM | Cloud Watch | SES | SNS | ELB | Certificate Manager | VPC | Glacier | Autoscaling | CodeCommit | CodePipeline | Guard Duty | Elastic Beanstalk | CloudFront • System Administration Windows Server | Linux Server | KVM | OpenVZ | Xen | VMware ESXI | Hyper-V | Server Migration | Server Monitoring | Server Management | Server Optimization | 3CX | Twilio Elastic SIP • CMS WordPress | WordPress Migration | WordPress Speed Optimization | WordPress HA | Ghost | Medium | Laravel Installation | Laravel Site Migration • Database MongoDB | PostgresSQL | MySQL | MariaDB | DB Optimization • Windows Server Active Directory | Group Policy | IIS | Exchange | DNS Server | RRAS | Windows Firewall • Linux Nginx | Apache | MySQL | PHP | UFW | Iptables | Git | Let’s Encrypt | OpenVPN | SoftEther | MariaDB | Dovecot | Fail2Ban | Grafana | LEMP | LAMP | WireGuard | Redis | Docker • Cloud Tools CyberPanel | Lite Speed | RunCloud | CloudWays | GridPane | Ploi | Plesk | cPanel l Virtualmin | Webmin • Networking Cisco Routing and Switching | Mikrotik | OpenWRT | Generic Router | VPN • Mail Server Setup and Management Postfix | SendMail | Amazon SES | MailWizz | Mandrill | SendGrid | Server Blacklisting and Bounce Management | Sendy | SPF | DKIM | DMARC | MailGun | Sendinblue • Workspace Amazon Workspace | Google Workspace | Office365 | AzureAD | AWS AD | Zoho Workspace | Zoho Mail | Proton Mail | NextCloud | OwnCloud I have the following certifications: • Certified Ethical Hacker v9 • Google Cloud Essential • AWS Certified Solutions Architect – Associate • Microsoft Certified Solutions Associate • Google AdWords • Google Mobile Site I do like the creative projects, as part of this I'm doing development in IoT-based firmware and devices. I have good experience with Linux-based platforms. Have developed many infrastructures for my clients. I would like to put my learning into practice. Looking forward to providing the best service in AWS DevOps, Solution Architect, Ethical Hacking, SysOps Administration Areas.
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    Computer Engineering
    Email Campaign Setup
    OpenWrt
    Page Speed Optimization
    Technical Support
    Google Workspace Administration
    Email Deliverability
    WordPress
    Amazon EC2
    VMware ESX Server
    Linux System Administration
    Amazon Web Services
    System Administration
    Office 365
  • $20 hourly
    Unlike most freelancers who take up projects in their free time and their day job always takes priority, THIS is my full DAY job. You can expect a professional engagement with the quality and response associated with it. Once you start working with me and my 16 members Team, I guarantee you will not look elsewhere. I head the Data Analytics BU for Avotrix. We are a 16 member team with Data Engineers, Data Architect and Data Scientists. Primary toolset. Less popular ones are not mentioned. • Data/Log Analytics - Splunk, Qradar, ELK, DataDog, etc • Data Aggregation - CRIBL (Quick Connect, Packs, Pipelines, Functions, Edge, etc) • APM - LogicMonitor, Dynatrace, Zabbix, LogRhythm. • DevOps - Ansible, Git, Terraform, AWS, etc • Data Visualization - AWS Quicksight, Google Data Studio, Looker, Microsoft Power BI, Tableau & Qlik. • Data Science - Python, R & SAS. • Data Base - AWS Redshift, Google BigQuery, Mongo DB, PostgreSQL, Snowflake & SQL Server. • IOT - Thingsboard, AWS IOT, Azure IOT, Heroku, Blynk. I am myself a Certified Splunk Admin having 7+ years of Splunk Experience. I am a Splunk Enthusiast who is a Splunk User Group Leader, Active in Answer Community, Consultant, Admin, and Developer. To date I've Published 16 Apps and Addons in Splunkbase, more to come. Made a couple of videos on the #Avotrix YouTube channel. Also I have CRIBL certification CCOE User & CCOE Admin Certification. I enjoy experimenting on AWS, Heroku, cloud techs, am Skilled in IoT hardware-software solutions, and exploring ML&AI. A Cyber Security Specialist have a well experience in Ethical Hacking, SIEM Solutions like Splunk, and Kali Linux ,Web Application Penetration Testing, Network Security and Penetration Testing, Vulnerability Assessment, Threat Intelligence, Threat Hunting and Endpoint Security like Crowdstrike. #Official Certifications : - Splunk Amin certified. - AWS SAA - CEH Certified - CompTIA Security + Certified. Multiple apps published in splunkbase includes Gogs, Clockify, AWS-Lambda, Twilio-Alert, Cisco 1000 eyes, etc. I am a Consultant who has offered services to all the U.S. Splunk customers, which includes Design, Implementation, Migration, Maintenance and Support, Development: including Apps and Addons, for on-prem as well as Cloud-based Splunk environments. I lead the unit of Splunk MSP, MSSP, MDR, and cybersecurity content creation. I have implemented many projects for many US Clients including Multiplan NY, Newyork, Cyberchaase Tampa Florida, etc. I have helped my peers resources working in Wellsfargo, Synchrony Financial, Nike, Centinel, Cigna, etc
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    System Administration
    Data Analytics
    Security Management
    Splunk
    Cloud Security
    Big Data
    Security Operation Center
    Data Mining
    Information Technology Operations
    Logstash
    ELK Stack
    Looker Studio
    Tableau
    Microsoft Power BI
  • $65 hourly
    I am a passionate business digitisation and optimisation consultant with broad experience in assisting businesses of all types to implement effective systems and processes to best complement their business and produce maximum productivity. I have a passion to see businesses released into the digital age and harness the best of technology and systems to help them to fly and not result in a burden or a large learning curve. I have a big focus on implementing Odoo as a business ERP to assist businesses to run all areas of their business effectively, although I also have a broad experience with many other systems. I have a consultative approach to the implementation of systems which means that I do not look at how your business can fit into a specific system but rather how that system can come along and complement your business through customisations and implementations of different modules to best suit your specific business case rather than to try and make you fit a mould. I love to see business owners/executives/management/employees released into doing what they are supposed to do which is growing a business and not getting bogged down with processes and systems that are inefficient for their needs. So let's talk about how I can help you as a business harness the best of what modern-day systems have to offer to release your business into the digital age to flourish and grow :)
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    ERP Software
    Business Intelligence Software
    Digital Transformation
    Process Improvement
    Odoo Administration
    Enterprise Resource Planning
    Business Process Automation
    MySQL
    Linux System Administration
    Odoo
    Odoo Development
    Linux
  • $30 hourly
    With over 13 years of experience in multi-national and cross-industry roles, I possess a unique combination of technical and business skills. As Operations Manager in my most recent role, I successfully raised employee utilization by 15%, improved SLA performance by 32%, and increased billable projects by 46%. I have extensive experience with ConnectWise Manage, having worked with and deployed it for over 7 years, and have also integrated various solutions such as LionGard, IT Glue, ConnectWise Automate, BrightGauge, CustomerThermometer, ThreatLocker, Sentinel One, and Ninjio. I am also experienced in implementing the Entrepreneurial Operating System (EOS) model, which has allowed me to facilitate the unambiguous definition and segmentation of accountability within organizations. This model provides a comprehensive framework for business owners and leaders to run their businesses more effectively and efficiently, resulting in improved productivity, profitability, and employee engagement. My familiarity with the EOS model enables me to help organizations identify and implement best practices and streamline their operations.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    IT Consultation
    Business Continuity Planning
    Microsoft SharePoint Administration
    Network Security
    ConnectWise Automate
    Automation
    Management Skills
    Disaster Recovery Testing
    Disaster Recovery
    Backup Administration
  • $44 hourly
    I am an IT professional with level III technical support experience on the following technologies and platform: - Windows servers - Exchange servers - Active Directory servers - Office365, Amazon EC2 and Windows Azure - VMWare and Hyper-V - Labtech (Connectwise Automate), Kaseya and various other RMM tools - Connectwise Manage and Autotask PSA - Veeam and Shadowprotect - Firewall (Sonicwall, Watchguard etc.) - Network operations center (NOC) - Patch management and desktop/server maintenance - AV and security solutions (Webroot, Sentinelone, Trend Micro etc.) - Qualys scan for penetration testing - Powershell scripting I have been supporting various MSP (Managed services providers) businesses since 2007 and have been among the top rated contractors available for the outsourcing support for the MSP businesses. I am quick in responding back, attentive and a good team player. I am currently heading a ISO 9001:2008 and CMMI certified IT company that focuses on providing remote support to the MSP businesses.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Social Networking Development
    Computer Network
    Windows Administration
  • $40 hourly
    As a Certified Senior Developer with more than 7 years’ experience in ServiceNow, I have expertise in developing and configuring Service Catalogs, rating systems, and Service Request workflows. I am well-versed in AD Integration using SAML, Integration of federated CMDB through ServiceNow Mid-Server technologies, Incident Management, Problem Management, Knowledge Management, and Change Management workflows and respective customization. My skills include implementing Data Sources and creating transformation maps to import data into ServiceNow from different data sources. I have worked extensively with SOAP and REST Web services for integrating different instances. Additionally, I have created Schedule Jobs to run scripts and import data by running Scheduled transform maps. I have also created scripts like Client Scripts, Business rules, Script Includes, UI scripts, and UI Policies to customize the instance as per business needs. My experience includes end-to-end implementation of the CMDB module using Discovery tool in ServiceNow. I have implemented Discovery, Orchestration, CMDB, and Asset Management for various customers. I have also configured Email Notification and Alerts to notify users about specific activities in the system. Moreover, I have been involved in the development of the Content Management system. I have supported the team while upgrading ServiceNow from Fuji to Helsinki. I have extensively developed our ServiceNow platform, including creating and customizing our Incident, Request, Service Change, Service Level, and CreateNow suite. Furthermore, I develop reports, database views, and develop some scheduled jobs needed for reports as per user requirements. I manage data with Tables, the CMDB, Import Sets, and Update Sets. I create, monitor, modify, and publish Service catalog workflows with approvals. Additionally, I have experience in developing requirement integration components such as SSO, LDAP, and SOAP. I have also integrated ServiceNow with a third party to store all the credentials and to avoid breaching up of credentials. If you are looking for a skilled ServiceNow developer with experience in all the areas mentioned above, feel free to contact me.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    AWS CloudFront
    Docker
    Amazon EC2
    Amazon S3
    DevOps
    NodeJS Framework
    Red Hat Enterprise Linux
    Linux System Administration
    ServiceNow
    ITIL
    RESTful API
    Python
    JavaScript
  • $40 hourly
    Over the past eight years I have been providing services, remotely through Upwork, to companies in Australia, UK, Singapore, USA, Africa, Saudi Arabia and Canada. These services included all areas of Services( catering for diverse industries), such as pre-sales, responses to RFxs, proposals, costing models, creating presentations, development of operational and service sales documentation, service catalogs and business plans, methodologies etc. I have always worked for IT Service providers, over 30 years, and most of those years, as part of my various positions I have been involved in responding to RFPs and producing and managing development of proposals. In addition, I initiated new business areas within the company, by submitting Business Plans and presentations to motivate and implement these new internal business opportunities such as starting up a Project Management Office and Service Desk. Even though the bulk has been in the IT industry I have assisted various industries whilst working on Upwork. As part of all my experiences in producing proposals, I have been exposed to a vast amount of RFx's, some of which were quality ones, some of which were poorly done. I therefore have a good understanding of how RFx's should be produced, to not only look professional, but to assist in obtaining quality responses. I headed up a Division specifically tasked with the development and management of proposals and responses to RFxs and creating appealing and compelling PowerPoint presentations. I also performed these tasks whilst performing other management and/or consultancy roles. My team and I managed the bid process from the time the RFP was received to the time it was delivered to the client, including sometimes presenting it to the client. The work included : - ‘Owning’ and Project Managing the whole bid management process - Establishing a team of key people required to provide the relevant input for the response - Ensuring that RFP timelines were understood and met - Understanding the RFP and its requirements and compiling relevant questions to be submitted to the client for clarification - Working with relevant internal divisions compiling the solution and associated costing models - Formulating the structure of the response - Gathering required input from the various divisions, and sometimes external service providers who formed part of the offering to the client - Contributing to the content of the proposal - Ensuring that the various inputs merged into a cohesive and compelling offering - Ensuring that the response addressed the RFP specific requirements and highlighted the benefits and ‘value adds’ of our offering - Presenting the solution in the most professional, concise and informative way - Designing and creating the PowerPoint presentations for the delivery to the client. This also included creating standard Cover letters, Executive Summaries, Company profiles, Service Brochures etc. My major key strengths include : • Good people management skills • Coaching & mentoring • Integrity, honesty & confidentiality • Innovative • Positive • Perfectionist • Belief in own ability to achieve • Strong communication and interpersonal skills at all levels • Development of strong client relationships • Ability to motivate others to higher levels of performance, productivity and professionalism • Broad understanding and experience in the IT arena • Understanding of ITIL principles • Understanding of Project Management principles • Ability to understand client’s requirements and compile the best solution • Development and presentation of proposals • Strong understanding of outsourcing e.g. methodology, costing, contracts • Bid management • Opportunity life cycle process
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Communications
    Project Management
    Strategic Plan
    Policy Writing
    Customer Service
    Management Skills
    Proposal Writing
    Service Level Management
    Process Improvement
  • $225 hourly
    EXPERIENCE SUMMARY Expert-Vetted Technical Project Manager/Solution Architect/Business Analyst • Over 20 years’ experience working with C-Suite sponsors, business process owners, developers, designers, digital media audio/content creators, data analysts, and end-users. • Experience architecting solutions and proofs-of-concept for new processes and integrations. • Skilled in facilitating the design of innovative solutions that manage change and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. • Ensure delivered business value aligned with strategic business goals. • Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. • Commitment to continuous learning and customer satisfaction. TECH TOOLS EXPERIENCE Atlassian Suite, ClickUp, Teamwork, Slack, Git AWS, GCP, Azure, Heroku Data Integration Tools (APIs, RESTful web servcies) Data platform implementations; ETL/ELT pipelines Platform authentication patterns (SAML, SSO, OAuth) Jira Service Management, Salesforce Service Cloud, ServiceNow Scrum, XP, DAD, Kanban, Lean SixSigma PMBOK, PMI-Agile, PRINCE2; ITIL, ITSM/CSI; BPMN, UML, IIBA Domain-driven design, application design patterns, TDD/BDD EDUCATION Scrum.org: PSM I Certification /PSM II Training Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Pluralsight: multiple software dev, solution architecture, security/compliance courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep UC San Diego: Research Administration I (Certificate) UC San Diego | ITS: Lean Six Sigma Yellow Belt (Certificate) UC Irvine: Project Management Certificate (PMBOK 5th ed) U Alberta: Software Product Management and Agile Practices (Certificate)
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Product Management
    Jira
    Leadership Skills
    DevOps
    ITIL
    Business Analysis
    Atlassian Confluence
    Agile Software Development
    Solution Architecture Consultation
  • $60 hourly
    With over 15 years of comprehensive expertise in Contact Center and Customer Experience (CX) solutions, I am a distinguished freelancer recognized within the top 1% on Upwork (Expert Vetted). My proficiency spans across various platforms, prominently including Amazon Connect and Twilio, augmented by certifications as an AWS Solution Architect Associate, AWS Developer Associate and AWS SysOps Administrator Associate, along with specialized accreditations in Twilio Flex and Twilio APIs. My professional focus centers on Twilio Flex, Twilio APIs, Amazon Connect for omnichannel contact center implementation, optimizing IVR call flows, leveraging cloud telephony solutions, crafting sophisticated chatbots, conducting in-depth speech analytics, voice transcriptions, and proficiently executing back-end (NodeJs) and front-end (React) development tasks. Key Areas of Expertise: Amazon Connect and AWS: • Successfully executed numerous projects deploying Cloud Contact Center solutions using Amazon Connect. • Integrated diverse communication channels such as SMS (Pinpoint), Email (SES), WhatsApp (Pinpoint), and Facebook (Pinpoint) with Amazon Connect for seamless omnichannel experiences. • Engineered custom Contact Control Panels (CCP) leveraging Streams API for tailored functionalities. • Demonstrated proficiency in crafting intricate routing strategies through Amazon Connect Routing Profiles, Custom Skills, and Queue configurations. • Extensive experience in API integrations for transcription, voicemail, callbacks, and more utilizing services like Amazon Transcribe and Google Speech to Text. • Proficient in API development utilizing Amazon API Gateway, AWS Lambda, and Amazon DynamoDB. • Delivered corporate training sessions on AWS Connect and Amazon Lex, fostering organizational proficiency. • Spearheaded projects involving cognitive services such as Text Detection (Amazon Textract) and Neural Text-to-Speech (Amazon Polly), alongside the deployment of interactive chatbots and voicebots powered by Amazon Lex. • Integrated OpenAI APIs and Realtime Speech analytics (AppSync) with Amazon Connect. Twilio Flex and Twilio APIs: • Executed multiple projects on Twilio Flex, leveraging both Flex UI versions (1.x and 2.x) for Cloud Contact Center solutions. • Developed autodialers, integrated answering machine detection, and leveraged call status webhooks for enhanced efficiency. • Implemented robust spam detection APIs, fortifying client operations against unwanted communications. • Facilitated smooth transitions for clients migrating from Flex UI 1.x to Flex UI 2.x, ensuring uninterrupted workflow continuity. • Helped organizations with 10 DLC approval processes, WhatsApp Sender and Template approval processes. • Orchestrated migrations from Autopilot to Google Dialogflow, optimizing conversational experiences. • Designed and deployed complex routing strategies within Task Router APIs for customized skills and queues management. • Engineered and executed multi-channel campaigns encompassing SMS, Voice, and Email utilizing Twilio's APIs. • Leveraged Google DialogFlow ES and CX to develop interactive chatbots, enriching customer interactions. • Deployed real-time transcription capabilities using Google Speech to Text and Twilio Media Streams, enhancing communication accuracy. • Integrated Twilio Video seamlessly with Twilio Flex utilizing Conversations API and Twilio Sync for enriched collaborative experiences. Portfolio Review: I invite you to explore my portfolio to delve deeper into my recent projects and notable accomplishments, demonstrating my commitment to delivering exemplary solutions and driving impactful results.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Amazon S3
    Amazon DynamoDB
    Amazon Transcribe
    JavaScript
    Amazon Comprehend
    Amazon API Gateway
    Chatbot
    Amazon Lex
    React
    Node.js
    Amazon Web Services
    Twilio API
    Dialogflow
    AWS Lambda
    Twilio
  • $80 hourly
    Shaun Vaccaro currently serves as Owner/Chief Consultant of the Summit Sales Group. He is a renowned expert in the fields of B2B Marketing, Lead Generation, and Sales Pipeline Building. To date, he has secured more than $10 Million in recurring revenue for his clients. Prior to his current posts, Shaun served as the Vice President of Strategy & Client Success with Tech Pro Marketing, as well as Senior Marketing Consultant with Marketopia, both roles that allowed him to work directly with IT Service companies on crafting custom marketing solutions to help business grow and scale. Throughout a 10-year career working in the IT Services space, Shaun has successfully consulted for several hundred companies around North America. Shaun was also the founder of Fullblast Productions L.L.C. , a New York-state based consulting firm, and has also co-founded MuzicEFX, a Delaware Corporation focused on helping to bring 4-D technology to market in the U.S. Throughout his career, Shaun has done consulting for a wide variety of businesses ranging from small tech start-ups to Inc. 500 companies. A recent nominee of the Tampa Bay Business Journal's Top 30 Under 30, Shaun maintains a Public Communication degree from SUNY Buffalo State.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Business Development
    Contract Negotiation
    Customer Service
    Management Consulting
    LinkedIn Profile Creation
    Data Mining
    Client Management
    Data Management
    B2B Marketing
    Market Research
    List Building
    Lead Generation
    Sales
    Sales Management
  • $45 hourly
    🏆 𝗧𝗢𝗣-𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 Full Stak 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 🏆 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝑫𝒆𝒗𝒆𝒍𝒐𝒑𝒆𝒓 🥇 𝐑𝐚𝐧𝐤𝐢𝐧𝐠 𝐢𝐧 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏% 𝐨𝐟 WordPress 𝐄𝐱𝐩𝐞𝐫𝐭 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤. ✅ Shopify Store Design/Redesign | Figma to web page| Web design Expert 🥇 2500+ UPWORK HOURS ✅ 65+ Projects Completed 📅 Feel free to hit "𝐈𝐍𝐕𝐈𝐓𝐄" Button. 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐭𝐨 𝐒𝐭𝐚𝐫𝐭 𝐈𝐦𝐦𝐞𝐝𝐢𝐚𝐭𝐞𝐥𝐲. ✅ Senior Full Stack Developer 🏅 Leading WordPress developer on Upwork 🏅 Leading Shopify developer on Upwork 🏅 7+ years of experience 🏅 Worked with Fortune 250+ companies 🏆 Certified in AWS, ReactJS, PHP, NodeJS, AngularJS, WordPress, and Magento As a Top-Rated Plus WordPress Developer & Designer, SEO Expert, and experienced in Elementor Pro, Divi, Yoast SEO, Rank Math SEO, WP Rocket, LearnDash, and Astra, I bring over 7 years of experience in developing, managing e-commerce websites, optimizing website speed, and resolving core web vital issues. I specialize in developing WordPress and custom PHP websites, creating WordPress Themes and Plugins, and building WooCommerce websites. I also offer website marketing through WordPress, PHP, and WooCommerce, web campaign consulting, and project planning & management. I can transform your mockup designs from PSD/Sketch to WordPress, convert Wix websites to WordPress, and migrate Shopify to WordPress, ensuring pixel-perfect accuracy or minimal changes to your existing website's look. I have developed a variety of websites using PHP, WordPress, WooCommerce, Elementor Pro, Divi theme, Astra, Avada, Astra Pro, LearnPress, LearnDash, BuddyPress, and BuddyBoss, with expertise in responsive theme design and customization. ✅ Experienced with popular WordPress theme builders: ✔️ Elementor/Elementor Pro ✔️ Divi ✔️ Avada Themes ✔️ Thrive ✔️ Beaver Themer ✔️ Oxygen Beyond WordPress, I have extensive experience in core PHP and its frameworks, developing complete website structures from scratch and integrating APIs. ✅ PHP Frameworks I have worked with: ✔️ Laravel ✔️ Drupal ✔️ CodeIgniter ✔️ Symfony ✔️ Yii ✔️ CakePHP AWS Cloud Skills: - ECS clusters, task definitions, services, ECS Fargate - Creation of VPCs (Virtual Private Cloud), subnets, route tables, NACL, NAT gateways, internet gateways, VPC endpoints, and peering - RDS clusters and instance creation, schema deployment into RDS - SNS notifications, topics, and subscriptions - Auto Scaling with simple and step scaling policies - CodePipeline, CodeCommit, CodeBuild, CodeDeploy - Cost-efficient storage with S3 - Decoupled architecture with SNS (Simple Notification Service), SQS - RDS (Aurora, SQL Server, etc.) or NoSQL/DynamoDB databases based on application requirements Agile Methodologies: - Git - Scrum - Jira/Kanban - Slack Proficient in JavaScript, HTML, PHP, CSS, Bootstrap, MySQL, AngularJS, ReactJS, NodeJS, React Native, MERN stack, MEAN stack, Android App Development, and jQuery. I also possess strong graphic design skills with tools like Adobe Photoshop, Adobe Illustrator, Dreamweaver, Canva, and InDesign. 📍📍Additional experience: Shopify, Wix, HubSpot, Laravel, Magento Let's have a quick conversation and get started!
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    MERN Stack
    Elementor
    PHP
    JavaScript
    CSS 3
    WordPress e-Commerce
    Plugin Development
    Web Development
    Shopify
    WooCommerce
    WordPress Development
    WordPress
    WordPress Theme
    Search Engine Optimization
    Web Design
  • $20 hourly
    A dynamic and self - motivated System and Network Administrator aspiring for a bright and challenging career in the field of System Administration and Networking Technology which would enable me to upgrade myself with emerging trends and technologies. More than 10 years experience in working with MSP's to provide remote technical support to end users. Responsible for completing On boarding tasks with new clients and deploy all the RMM tools that are required for remote management. Familiar with Office 365 configuration, creating mailboxes, resetting passwords, troubleshooting office 365 activation issues. Familiar with cloud RMM tools like Kaseya, Continuum & Labtech. Have handled patch management through Kaseya and Continuum in the past. Familiar with Helpdesk tools like Zendesk, JIRA, etc. Hands on experience on remote connectivity apps like LogMeIn, TeamViewer, screen connect, etc. Familiar with cloud backup tools like Intronis and Autotask workplace. Responsible for deploying backup agents and configure backup according to client infrastructure needs. Also, responsible for monitoring and troubleshooting failed backups. More than 10 years experience in providing phone based, chat & email support to international clients. Have been responsible for collaborating with third party vendors and end users to resolve issues related to application support and hardware warranty. Hands on Log me in central remote app, Podio project management app. Experienced in handling customer queries via Live chat app & Log me in rescue. Have experience in providing support on soft-phone provided by the clients. Hands on Kaseya cloud service apps, connect wise ticketing system. Worked on Remote apps like Log me in, VNC, Team-viewer, etc. Became an O desk Freelancer since September 2013. Worked with Lester Info services Pvt. Ltd. as a 'Remote Technical Support engineer' till 04/07/2013. Worked with General Mills, India as an ‘Onsite Support Engineer’ from 21/11/2011 to 31/1/2013. Technical Trainer/Exam Co-Coordinator, Jetking Infotrain Limited Learning Centre, Ghatkopar from1/4/2009– 20/11/2011
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    VPN
    Remoting
    Helpdesk
    Online Chat Support
    Microsoft Server
    Technical Support
    Phone Support
    Incident Management
    Network Equipment
    Computer Network
    System Configuration
    Windows 8 Administration
    Windows Administration
    Windows 10 Administration
    System Administration
  • $30 hourly
    I'm proficient DevOps engineer with strong skills and experience in software architecture analysis and design, system administration, DBA. I have perfect Docker knowledge. Good with git. I work for about 15 years with Linux and its app tool stack - Apache/nginx, MySQL/MaridDB, PHP. Xen, XenServer and VMware virtualisation. I designed complex CI/CD pipelines with GitLab, Azure DevOps and Jenkins for JS/TS and ReactNative mobile app. It included automised QA and Firebase mobile app deployment steps. I have perfect bash and Python knowledge and skills and good C# ones. Also I professionally worked with Windows-based infrastructure (Windows Server 2003-2022, Hyper-V, AD, GP, Exchange 2003-2019 and Exchange Online). I'm familiar with ITIL and I implemented IncM, ChgM and CfgM in many companies. I've perfect experience with enterprise-level servers (HP, Dell servers).
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Server
    Linux System Administration
    Microsoft SQL Server Administration
    Windows Administration
    SQL
    Transact-SQL
    C#
    ITIL
    Microsoft SharePoint Administration
    Database
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