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Hire the best IT Service Management specialists

Check out IT Service Management specialists with the skills you need for your next job.
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  • $100 hourly
    • 4.9/5
    • (444 jobs)
    Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.
    Featured Skill IT Service Management
    IT Infrastructure
    Helpdesk
    VoIP Administration
    End User Technical Support
    Windows Administration
    LAN Administration
    Hardware Troubleshooting
    Incident Management
    WordPress
    Domain Migration
    Technical Support
    Google Workspace
    Security Management
    System Administration
  • $225 hourly
    • 5.0/5
    • (44 jobs)
    Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Experienced implementor of Employee Service Center (ESC) - Experience in with Human Resources (HRSD) - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Developed applications published to the ServiceNow Store - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane Adams
    Featured Skill IT Service Management
    Bootstrap
    Solution Architecture Consultation
    AngularJS
    JavaScript
    Orchestration
    Customer Portal
    ServiceNow
  • $170 hourly
    • 4.8/5
    • (78 jobs)
    Experienced MSP ConnectWise Consultant. Assisting with MSP Systems (ConnectWise PSA, ConnectWise Manage, ConnectWise Asio, ConnectWise RMM, BrightGauge, IT Glue, etc) & MSP Processes. Specialising in helping MSPs improve their IT systems and processes, allowing them to get the best value from their investments, specialising in ConnectWise Manage / PSA, and other MSP systems. - 10 years experience working with MSP systems including ConnectWise Manage / PSA, ConnectWise Automate, ConnectWise RMM, Asio, IT Glue, BrightGauge and DeskDirector - 15 years experience working in Managed Services Provider (MSP) environments - Over 20 years experience working in IT - Microsoft Certified - ConnectWise Certified - ITIL v4 Certified I love to use technology and tools to help deliver high quality service and assist both clients and users. I specialise in MSP systems, and have helped multiple companies advance their systems and help improve their processes and automation within their business. I have been part of multiple projects involving implementing tools to improve the support experience for clients. Experience in the following: ConnectWise Manage / PSA ConnectWise RMM ConnectWise Automate ConnectWise Asio BrightGauge IT Glue Desk DIrector MSP Consultancy Process Design Automation ITIL v4
    Featured Skill IT Service Management
    Report
    ConnectWise Automate
    Technical Support
    Managed Services
    Helpdesk
    Ticketing System
    Business Consulting
    System Administration
    System Monitoring
    Microsoft Active Directory
    Windows Server
    Office 365
  • $200 hourly
    • 5.0/5
    • (54 jobs)
    Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 25+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013. I currently work as a ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 12 different ServiceNow instances. I also operate as a ServiceNow Practice Director and Lead Enterprise Architect for several consulting firms generating $750,000 - $1,000,000 USD quarterly in gross revenue. In my prior corporate life, I ran IT Operations at a previous public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 employees reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This reporting including reporting up and down, including to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC
    Featured Skill IT Service Management
    Visual Basic for Applications
    RESTful API
    Microsoft Power BI
    Postman
    JSON API
    JavaScript
    Microsoft Dynamics CRM
    ServiceNow
    Project Workflows
    Process Improvement
    Microsoft Excel
    Scripting
  • $25 hourly
    • 5.0/5
    • (20 jobs)
    Atlassian certified professional having six years' experience as JIRA and Confluence administrator ACP-120 Certified ACP-620 Certified Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand., Summary of Skills & Experience * Creation of Jira Service Management projects as per the project type and requirement e.g. IT Service management, Customer Service Management etc. * Configuration of different types of custom fields for e.g. LOV, Cascaded, text, etc. and updating the name, values of custom fields. * Configuration of create issue, view issue, edit issue types screens and linking of screens to defined issue types. * Configuration of workflows which includes adding status, linking status with transition, defining validator, conditions and linkage of screens with workflow transition etc.
    Featured Skill IT Service Management
    System Administration
    Jira
    Agile Project Management
    Incident Management
    Query Language
    Atlassian Confluence
    Change Management
  • $150 hourly
    • 4.5/5
    • (196 jobs)
    Top 1% Upwork EXPERT-VETTED, Office 365, Google Workspace, Email Migrations, Okta, IT Infrastructure assessments. Are you ready to supercharge your business growth while leaving IT complexities behind? I'm not just an IT professional โ€“ I'm your strategic partner in navigating the ever-evolving digital landscape. With a distinguished career spanning over 30 years in technology, I've honed my expertise as a former Enterprise IT Manager and technologist, consistently earning 5-star reviews from satisfied clients. Imagine streamlining your operations, focusing on what you do best, and leaving the intricacies of IT to a seasoned professional. As a top 1% expert vetted on platforms like Upwork, I've empowered businesses of all sizes to thrive in the remote work era. From transitioning to a distributed workforce to optimizing your tech infrastructure, I've got you covered. Client satisfaction is at the core of my approach: - I meet you where you are, catering to all skill levels. - Patience and friendliness define my interactions. - No tech jargon that leaves you bewildered โ€“ just clear, understandable guidance. - I respect your expertise in your field and collaborate seamlessly. - I understand the frustrations technology can bring and offer empathetic solutions. - Urgent situation? I'm available after hours for your peace of mind. For individuals, I offer: - Seamless remote support for hassle-free issue resolution. - Email setup and troubleshooting for effective communication. - Comprehensive OS support (Windows 7/8/10/11) and administration. - Expert hardware consultation and troubleshooting. - Swift software issue resolution and installation. - Unmatched proficiency in Microsoft Office suite. - Networking, internet, and browser optimization. - Thorough spyware and virus removal. - System performance assessment and optimization. - Your go-to resource for printers, backups, and more. For small businesses, envision: - Harnessing the power of Microsoft Exchange and streamlined email systems. - Mastery over Active Directory and hassle-free email migrations. - Unleashing the potential of Microsoft 365, SharePoint, and Google G Suite. - Seamless server migrations, whether physical or cloud-based. - Expert support for Windows OS and server administration. - Streamlined solutions for Patterson Eaglesoft, Quickbooks, and CRM systems. - Hardware and software troubleshooting with enterprise-grade finesse. - Effortless virus removal and desktop cleanup. - Elevated system performance and strategic backups. - From SQL Server to VOIP telephony โ€“ your tech solutions are covered. - Unlocking the potential of ESRI ArcGIS, SharePoint, Okta, and more. Embrace the future with confidence. Let's schedule a consultation call to unlock a realm of possibilities for your business. It's time to elevate your business with technology that empowers, not hampers. Book your consultation now and let's embark on this transformative journey together.
    Featured Skill IT Service Management
    Microsoft Teams
    OKTA
    Slack
    Automation
    CRM Software
    Technical Support
    Google
    Microsoft SharePoint Administration
    Business Consulting
    Marketing Operations & Workflow
    Windows Administration
    Zoho CRM
    System Administration
    Office 365
  • $85 hourly
    • 5.0/5
    • (24 jobs)
    ๐Ÿ† EXPERT-VETTED Over 17 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: โœ”๏ธCobit โœ”๏ธITIL Expert โœ”๏ธIT Governance โœ”๏ธISO9001, ISO 20000, ISO 27001 โœ”๏ธLean Six Sigma โœ”๏ธSOX โœ”๏ธISAE 3402 โœ”๏ธUser Experience โœ”๏ธScrum, Agile, Design Thinking โœ”๏ธProject Management, PMI, PMP Please take a look at my Portfolio for more details and results.
    Featured Skill IT Service Management
    ServiceNow
    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    Management Consulting
    ITIL
    IT Management
    Business IT Alignment
  • $56 hourly
    • 5.0/5
    • (439 jobs)
    I am a System Administrator and Cloud Engineer with over 10 years of professional experience in cloud computing, system administration, and IT security. I bring a strong academic foundation and hands-on expertise to deliver innovative and secure IT solutions. My technical skills span cloud platforms like AWS, Microsoft Azure, Google Cloud, and Digital Ocean, as well as system administration for Linux and Windows servers. I am proficient in the following areas, โ€ข Cloud Service Amazon Web Service | Azure | Google Cloud | IBM Cloud | Digital Ocean | Vultr | Linode | UpCloud | Hetzner | Scaleway โ€ข Amazon Web Services (AWS) EC2 | ECS | RDS | S3 | Route 53 | IAM | Cloud Watch | SES | SNS | ELB | Certificate Manager | VPC | Glacier | Autoscaling | CodeCommit | CodePipeline | Guard Duty | Elastic Beanstalk | CloudFront | IPAM | CloudTrial | Cloud Watch | Global Accelerator โ€ข System Administration Windows Server | Linux Server | KVM | Proxmox | VMware ESXI | Hyper-V | Server Migration | Server Monitoring | Server Management | Server Optimization | 3CX | Twilio Elastic SIP โ€ข CMS WordPress | WordPress Migration | WordPress Speed Optimization | WordPress HA | Ghost | Medium | Laravel Installation | Laravel Site Migration โ€ข Database MongoDB | PostgresSQL | MySQL | MariaDB | DB Optimization โ€ข Windows Server Active Directory | Group Policy | IIS | Exchange | DNS Server | RRAS | Windows Firewall โ€ข Linux Nginx | Apache | MySQL | PHP | UFW | Iptables | Git | Letโ€™s Encrypt | OpenVPN | SoftEther | MariaDB | Dovecot | Fail2Ban | Grafana | LEMP | LAMP | WireGuard | Redis | Docker โ€ข Cloud Tools CyberPanel | Lite Speed | RunCloud | CloudWays | GridPane | Ploi | Plesk | cPanel l Virtualmin | Webmin โ€ข Networking Cisco Routing and Switching | Mikrotik | OpenWRT | Generic Router | VPN โ€ข Mail Server Setup and Management Postfix | SendMail | Amazon SES | MailWizz | Mandrill | SendGrid | Server Blacklisting and Bounce Management | Sendy | SPF | DKIM | DMARC | MailGun | Sendinblue โ€ข Workspace Amazon Workspace | Google Workspace | Office365 | AzureAD | AWS AD | Zoho Workspace | Zoho Mail | Proton Mail | NextCloud | OwnCloud I hold multiple certifications, including: โ€ข AWS Certified Solutions Architect โ€“ Professional โ€ข Microsoft Certified: Azure Administrator Associate โ€ข Certified Ethical Hacker (CEH) โ€ข AWS Authorized Instructor As a Top Rated Plus Freelancer on Upwork, I have successfully delivered projects involving cloud migrations, infrastructure optimization, DevOps automation, and IT security enhancements for global clients. My passion for learning extends to IoT development and cybersecurity research, with published work on global bandwidth optimization and web-based systems. Letโ€™s collaborate to solve your IT challenges with scalable and secure solutions!
    Featured Skill IT Service Management
    Computer Engineering
    Email Campaign Setup
    OpenWrt
    Page Speed Optimization
    Technical Support
    Google Workspace Administration
    Email Deliverability
    WordPress
    Amazon EC2
    VMware ESX Server
    Linux System Administration
    Amazon Web Services
    System Administration
    Office 365
  • $35 hourly
    • 4.9/5
    • (16 jobs)
    I have more than 8 years of experience as an ERP consultant, specializing in SAP, NetSuite and Sage. My skillset includes: SAP: SAP Business One (SAP B1) SAP By Design SAP ECC S/4HANA SAP FICO SAP BPC Oracle NetSuite: NetSuite SuiteAnalytics NetSuite SuiteBuilder NetSuite SuiteBundler NetSuite SuiteScripts NetSuite SuiteCommerce Advanced Areas of expertise: My SAP Expertise Includes: โ€ข SAP Software Integration (EDI, e-commerce (including E-bay and others), POS, WMS, iOS, Microsoft Dynamics CRM, Microsoft Dynamics Business Central /NAV, MS Office, SharePoint, Magento, Shopify, Big Commerce, Salesforce, SellerCloud, UPS, FedEx, Task Centre, Hubspot, 3PL). โ€ข Writing stored procedures, Data Validations, views, and T-SQL queries in SAP Business One (SAP B1), SAP Bydesign ( ByD), and Microsoft Dynamics Business Central /NAV โ€ข SAP Crystal Reports (v8.5, v2008, v2011, v2013) โ€ข Microsoft Power BI (advanced level) with Microsoft Dynamics Business Central /NAV, SAP, and Netsuite โ€ข Databases: - SQL Server (v2008R2, v2012, v2014, v2017) and SAP B1 Hana DB โ€ข Customized add-ons (SAP B1 SDK, SAP Bydesign ( ByD), Microsoft Dynamics Business Central /NAV, DI API, UI, Server DI, B1i integration framework(B1if), C#, VB.NET, REST API, Integration through Service layer API) โ€ข Data Migration from legacy systems ( Microsoft Dynamics Business Central /NAV, Netsuite, and Other) to SAP Business One (SAP B1) , SAP Bydesign ( ByD), using Data Transfer Workbench(DTW), Copy Express, and other tools and Solution Packages โ€ข Data Migration from legacy systems to S4 Hana, using LSMW, Copy Express, and other tools and Solution Packages โ€ข Customization of print layouts using the Print Layout Designer(PLD) and Crystal Reports. โ€ข Dashboarding and Report Tools like Crystal Reports, Pervasive Analytics, SSRS, Tableau, Power BI, Xcelsius, DOMO, QlikView, Boyum Dashboards, and SAP Fiori. โ€ข Boyum B1 Usability Package (B1UP) and Coresuite good knowledge โ€ข SAP By Design(ByD) and Microsoft Dynamics Business Central /NAV, ECC functional, implementation, and development โ€ข Consulting (Workflow, ABAP, BADI , SAP HANNA) Proficiency in JavaScript, Shopify, NetSuite SCA, and NetSuite Implementation. Customization, administration, and training in NetSuite, including SuiteScripting 1.0 & 2.0 (Restlet, Client Script, User Event Script). Oracle Netsuite Skills and Expertise: โ€ข Proficient in languages and technologies such as JavaScript, HTML, XML, REST, SOAP, SQL, and Web Services for Oracle Netsuite โ€ข Extensive experience with Netsuite SuiteScript 1.0 and 2.0, enabling me to customize all aspects of NetSuite effectively โ€ข Expertise in using Netsuite SuiteTalk, SuiteFlow, SuiteBuilder, and SuiteAnalytics Connect for various tasks in Oracle Netsuite โ€ข Competent in designing and developing solutions with the SuiteCloud Platform, specifically SuiteScript 2.1 (including Map/Reduce, RESTlets), SuiteScript 1.0, REST Web Services, SuiteTalk, SDF Account Customizations, and SuiteAnalytics (Saved Searches) for the Oracle NetSuite โ€ข Mastery Level 4 in Integrator.io, showcasing my ability to integrate diverse systems seamlessly โ€ข Experienced in optimizing external connectors (Kofax, Clade, ReconArt), integrating various systems (like payment processing, time tracking, and online purchases), and customizing finance reports with Oracle NetSuite โ€ข Developed custom GL Plugins, workflows, and advanced PDF customizations, providing tailor-made solutions to clients for the Oracle NetSuite โ€ข Hands-on experience with NetSuite ODBCs, SQL, and third-party libraries, facilitating smooth data operations and integrations with different third-party apps for Oracle NetSuite โ€ข Profound ability to solve complex problems, and view each project as a rewarding puzzle that bolsters my skills. Expertise in NetSuite Suite Commerce Advanced (SCA) and NetSuite Advanced PDF/HTML. Integration of NetSuite with various systems using Tray.io & Integrator.io (Celigo), including Shopify-NetSuite, Salesforce-NetSuite, Magento2-NetSuite, eBay-NetSuite, Amazon-NetSuite, Big Commerce-NetSuite, and Google Sheets-NetSuite. If you want to count on my Exclusive services, please contact me. I will be happy to serve you and answer all your questions.
    Featured Skill IT Service Management
    1ShoppingCart
    ERP Software
    Sage 300
    JSON API
    VB.NET
    SAP BusinessOne
    API Integration
    C#
  • $60 hourly
    • 5.0/5
    • (89 jobs)
    ๐Ÿ† TOP-RATED PLUS Expert Project Manager / WordPress Developer /SEO Consultant - top 3% of Experts in Upwork. Expert IT Professional with a demonstrated history of working in the several online industry. Skilled in Web Design, Web Development, Web Application Development, WordPress, Shopify, Custom Themes Development, Mobile App development, IT Project Management, Technical Specification Document Writing, Functional Requirement Writing, SEO Strategist, SEO Consultant, Digital Marketing Strategist. Expert Project Manager that guarantees client satisfaction as well as direction and budget for each project, timely and according to the proposals. Highly skilled on maintaining project timeline in Monday.com, Asana, Jira. Expert Project Manager and Web Design & Developer that worked on multiple IT projects involving โญ๏ธ Web design and development โญ๏ธ ERP โญ๏ธ eCommerce/marketplaces โญ๏ธ Educational portals โญ๏ธ Sport portals โญ๏ธ Healthcare portals โญ๏ธ Volunteering portals โญ๏ธ HR Professional services that I offer based on my experience in multiple projects: PROJECT MANAGEMENT - project plans - cost estimates - deliverable - project coordination - Stake Holder management - Point Tracking - Project Tracking - Monday.com - Asana - Jira WEB DESIGN & DEVELOPMENT - WordPress Development (Custom Themes, Premium Themes, ACFโ€™s, Page Builders, Custom Plugins) - Responsive & Mobile Friendly - Ecommerce | Membership | Corporate websites - Website Redesign - Integrating APIs from Third-party Services - Server Administration: LAMP, WHM, Cpanel - Site Speed Optimizations - Security - SSL Certificates - Migrations from other Platforms (Joomla, Shopify, Wix, Weebly, etc.) - Payment Systems Integration - Google Maps API ONLINE MARKETING - On-Page Search Engine Optimization (SEO) - Email Marketing (MailChimp Setup & Integration) - SEO Audits - Google Search Console - Google Analytics - Yandex Metrika SYSTEM ANALYSIS & DESIGN: - requirements analysis - impact & gap analysis - change management - work & process flow - business process designing (BPM) - business consultation - Report Analysis and Designing SEO SERVICES - Keyword research - On-page optimization - Technical SEO - Local SEO - Content marketing - Link building - SEO audit - E-commerce SEO DOCUMENTATION - Business Requirement Documents (BRD) - Software/System Requirements Specifications (SRS) - Scope of Work (SoW) document - Functional Specification Document (FSD) - User Guides - Client Training - Use Case formation - Workflow Design - Deployment Architecture Design - Test Case Documents - Reporting Sheets - Tracker - Wireframes QUALITY ASSURANCE - Test Plans - Manual Testing - Functional Testing - Usability Testing - Unit Testing - Integration Testing - UAT - Mobile App Testing - Capturing Mobile App logs Need to empower your business? Let's work together!
    Featured Skill IT Service Management
    Technical Project Management
    Web Design
    Project Planning
    Web Application
    Agile Project Management
    IT Project Management
    Agile Software Development
    Project Management Professional
    Search Engine Optimization
    WordPress Development
    Elementor
    Website Redesign
    WordPress
  • $24 hourly
    • 4.8/5
    • (44 jobs)
    โœ… 12+ Years of ServiceNow Experience โœ… 20+ Successful Implementations Across Domains โœ… Helping Companies Maximize Their ServiceNow Investment ๐—Ÿ๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต ๐—ผ๐—ฟ ๐—ข๐—ฝ๐˜๐—ถ๐—บ๐—ถ๐˜‡๐—ฒ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐—ก๐—ผ๐˜„ ๐—ฃ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐—ช๐—ถ๐˜๐—ต๐—ผ๐˜‚๐˜ ๐˜๐—ต๐—ฒ ๐—ข๐˜ƒ๐—ฒ๐—ฟ๐—ต๐—ฒ๐—ฎ๐—ฑ Whether you're implementing ServiceNow from scratch or enhancing an existing setup, I provide hands-on expertise, clear communication, and a practical approach โ€” all at a budget-friendly rate. ๐Ÿ‘‰ ๐—ช๐—ต๐—ฎ๐˜ ๐—œ ๐—ข๐—ณ๐—ณ๐—ฒ๐—ฟ โ€ข ๐—˜๐—ป๐—ฑ-๐˜๐—ผ-๐—˜๐—ป๐—ฑ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐—ก๐—ผ๐˜„ ๐—œ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป Full-cycle support from planning and configuration to testing and go-live. โ€ข ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐—ก๐—ผ๐˜„ ๐—š๐—ฒ๐—ป๐—ฒ๐—ฟ๐—ฎ๐—น๐—ถ๐˜€๐˜ ๐—”๐—ฐ๐—ฟ๐—ผ๐˜€๐˜€ ๐—”๐—น๐—น ๐— ๐—ผ๐—ฑ๐˜‚๐—น๐—ฒ๐˜€ Deep understanding of the platform architecture, configuration principles, and scripting. Iโ€™m able to work confidently across modules โ€” from ITSM to HR, SecOps to CSM โ€” because they all use the same underlying platform features. โ€ข ๐—ช๐—ผ๐—ฟ๐—ธ๐—ณ๐—น๐—ผ๐˜„ ๐—”๐˜‚๐˜๐—ผ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป & ๐—”๐—ฝ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ฎ๐—น๐˜€ Efficient, scalable workflows that save time and reduce errors. โ€ข ๐—œ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ Seamless connections with tools like Azure AD, Jira, and REST APIs. โ€ข ๐—ง๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด ๐—ฎ๐—ป๐—ฑ ๐——๐—ผ๐—ฐ๐˜‚๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป Ensure smooth user adoption with clear guides, walkthroughs, and post-go-live support. ๐Ÿ‘‰ ๐— ๐˜† ๐—”๐—ฝ๐—ฝ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐—ต โ€ข ๐—จ๐—ป๐—ฑ๐—ฒ๐—ฟ๐˜€๐˜๐—ฎ๐—ป๐—ฑ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—•๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—š๐—ผ๐—ฎ๐—น๐˜€ I begin by aligning ServiceNow features with your actual operational needs. โ€ข ๐——๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ ๐—ถ๐—ป ๐—”๐—ด๐—ถ๐—น๐—ฒ ๐— ๐—ถ๐—น๐—ฒ๐˜€๐˜๐—ผ๐—ป๐—ฒ๐˜€ Frequent, visible progress that keeps you in the loop and in control. โ€ข ๐—ฆ๐—ถ๐—บ๐—ฝ๐—น๐—ถ๐—ณ๐˜† ๐˜๐—ต๐—ฒ ๐—–๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜… Solutions that are well-documented, easy to maintain, and built for scale. ๐Ÿ‘‰ ๐—ช๐—ต๐˜† ๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜๐˜€ ๐—–๐—ต๐—ผ๐—ผ๐˜€๐—ฒ ๐˜๐—ผ ๐—ช๐—ผ๐—ฟ๐—ธ ๐—ช๐—ถ๐˜๐—ต ๐— ๐—ฒ โ€ข ๐—–๐—น๐—ฒ๐—ฎ๐—ฟ, ๐—ข๐—ป๐—ด๐—ผ๐—ถ๐—ป๐—ด ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป Consistent updates and easy collaboration โ€” no surprises. โ€ข ๐—–๐—ผ๐˜€๐˜-๐—˜๐—ณ๐—ณ๐—ฒ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐˜„๐—ถ๐˜๐—ต๐—ผ๐˜‚๐˜ ๐—–๐—ผ๐—บ๐—ฝ๐—ฟ๐—ผ๐—บ๐—ถ๐˜€๐—ถ๐—ป๐—ด ๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐˜๐˜† At $25/hour, you get solid expertise with flexibility. โ€ข ๐—Ÿ๐—ผ๐—ป๐—ด-๐—ง๐—ฒ๐—ฟ๐—บ ๐—ฉ๐—ฎ๐—น๐˜‚๐—ฒ Many clients return for additional projects or ongoing support โ€” a testament to trust and delivery. โžก๏ธโžก๏ธ๐—ก๐—ฒ๐˜…๐˜ ๐—ฆ๐˜๐—ฒ๐—ฝ๐˜€โžก๏ธโžก๏ธ If you're looking for a dependable ServiceNow professional who can get things done efficiently and affordably, just hit the ๐—œ๐—ป๐˜ƒ๐—ถ๐˜๐—ฒ / ๐—–๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ button. Happy to start with a free consultation to explore how I can help.
    Featured Skill IT Service Management
    CSS 3
    Process Architecture
    HTML5
    Wrike
    Google Maps API
    Solution Architecture Consultation
    AngularJS
    JavaScript
    Orchestration
    Agile Software Development
    Custom App
    Customer Portal
    ITIL
    ServiceNow
  • $40 hourly
    • 5.0/5
    • (11 jobs)
    As a Certified Senior Developer with more than 7 yearsโ€™ experience in ServiceNow, I have expertise in developing and configuring Service Catalogs, rating systems, and Service Request workflows. I am well-versed in AD Integration using SAML, Integration of federated CMDB through ServiceNow Mid-Server technologies, Incident Management, Problem Management, Knowledge Management, and Change Management workflows and respective customization. My skills include implementing Data Sources and creating transformation maps to import data into ServiceNow from different data sources. I have worked extensively with SOAP and REST Web services for integrating different instances. Additionally, I have created Schedule Jobs to run scripts and import data by running Scheduled transform maps. I have also created scripts like Client Scripts, Business rules, Script Includes, UI scripts, and UI Policies to customize the instance as per business needs. My experience includes end-to-end implementation of the CMDB module using Discovery tool in ServiceNow. I have implemented Discovery, Orchestration, CMDB, and Asset Management for various customers. I have also configured Email Notification and Alerts to notify users about specific activities in the system. Moreover, I have been involved in the development of the Content Management system. I have supported the team while upgrading ServiceNow from Fuji to Helsinki. I have extensively developed our ServiceNow platform, including creating and customizing our Incident, Request, Service Change, Service Level, and CreateNow suite. Furthermore, I develop reports, database views, and develop some scheduled jobs needed for reports as per user requirements. I manage data with Tables, the CMDB, Import Sets, and Update Sets. I create, monitor, modify, and publish Service catalog workflows with approvals. Additionally, I have experience in developing requirement integration components such as SSO, LDAP, and SOAP. I have also integrated ServiceNow with a third party to store all the credentials and to avoid breaching up of credentials. If you are looking for a skilled ServiceNow developer with experience in all the areas mentioned above, feel free to contact me.
    Featured Skill IT Service Management
    AWS CloudFront
    Docker
    Amazon EC2
    Amazon S3
    DevOps
    NodeJS Framework
    Red Hat Enterprise Linux
    Linux System Administration
    ServiceNow
    ITIL
    RESTful API
    Python
    JavaScript
  • $30 hourly
    • 4.7/5
    • (263 jobs)
    ๐Ÿ’ผ DevOps | Systems & Infrastructure Architect | CI/CD | Kubernetes | Windows & Linux Expert Iโ€™m a proficient and highly experienced DevOps Engineer and Systems Architect with a strong background in infrastructure design, automation, system administration, and database management across both Linux and Windows environments. ๐Ÿ”ง Core Competencies: โ€ข DevOps & Containers: โ€ข 5+ years with Kubernetes (GitOps via FluxCD, ArgoCD), Helm, and advanced Docker use. โ€ข Designed and implemented production-grade CI/CD pipelines using GitHub Actions, GitLab CI, Bitbucket Pipelines, and Azure DevOps. โ€ข Strong scripting skills in Bash and Python, solid background in C#. โ€ข Linux & Web Stack (15+ years): โ€ข Deep experience with Apache, nginx, PHP, MySQL (InnoDB Cluster), MariaDB (Galera + MaxScale). โ€ข Skilled in managing Elasticsearch, Logstash, Kibana stacks for monitoring and logging. โ€ข Virtualization & Cloud: โ€ข 10+ years with VMware, Hyper-V, Xen, KVM/QEMU. โ€ข Built and supported complex virtual infrastructures across hybrid environments. โ€ข Windows Infrastructure (20+ years): โ€ข Expert in Windows Server 2003โ€“2022, Active Directory, Group Policy, Exchange 2013โ€“2019, and Exchange Online. โ€ข Deep experience with Failover Clustering, Network Load Balancing (NLB), MS SQL Server Clusters and AGs. โ€ข IT Service Management (ITSM): โ€ข Familiar with ITIL, having successfully implemented Incident, Change, and Configuration Management processes in enterprise environments. โ€ข CI/CD & Automation Projects: โ€ข Delivered complex pipelines for JavaScript/TypeScript and React Native apps, including automated QA and Firebase mobile deployment. โ€ข Hardware Experience: โ€ข Hands-on with enterprise-grade servers โ€“ HP, Dell, with experience in hardware-level diagnostics and lifecycle support. โœ… What I Bring: โ€ข A strategic mindset with a strong ability to design scalable and resilient systems. โ€ข 20+ years of real-world problem-solving, from data center to cloud. โ€ข Excellent communication and documentation skills. โ€ข A balanced skill set across DevOps, infrastructure, databases, security, and automation.
    Featured Skill IT Service Management
    Server
    Linux System Administration
    Microsoft SQL Server Administration
    Windows Administration
    SQL
    Transact-SQL
    C#
    ITIL
    Microsoft SharePoint Administration
    Database
  • $55 hourly
    • 4.6/5
    • (46 jobs)
    ๐ŸŒŸ 8+ years' experience ๐ŸŒŸ Certified ๐ŸŒŸ 100% client recommendations and excellent reviews ๐ŸŒŸ Every 4th client became a long-term one ๐ŸŒŸ Easy relationships in the team and quick response to your requests are my strengths ๐ŸŒŸ A dedicated full-time freelancer, available up to 13 hours daily ๐Ÿง  HOW I CAN HELP: ๐Ÿ–‡๏ธ Manage product documentation projects for smooth releases. ๐Ÿ–‡๏ธ Customize dashboards for teams, providing tailored information. ๐Ÿ–‡๏ธ Select the right Atlassian platform and tools for your business. ๐Ÿ–‡๏ธ Install and configure Atlassian products to meet your needs. ๐Ÿ–‡๏ธ Tailor Agile process flows in Jira for seamless task movement. ๐Ÿ–‡๏ธ Streamline development processes with continuous integration servers. ๐Ÿ–‡๏ธ Troubleshoot and resolve any issues you encounter. ๐Ÿ–‡๏ธ Translate your business needs into efficient solutions. ๐Ÿ–‡๏ธ Provide comprehensive documentation for your solutions. ๐Ÿ–‡๏ธ Evaluate Atlassian Jira products and their suitability for your organization. ๐Ÿ–‡๏ธ Migrate your data across different platforms seamlessly. ๐Ÿ–‡๏ธ Implement best practices for using Atlassian tools. ๐Ÿ–‡๏ธ Establish Agile methodologies and processes for your teams. ๐Ÿ–‡๏ธ Improve time management and tracking with Tempo Time Tracking Tools in Jira. ๐Ÿ–‡๏ธ Design templates and dashboards for customized views of data. ๐Ÿ–‡๏ธ Implement best practices and rules, ensuring proper user approvals. ๐Ÿ–‡๏ธ Offer on-demand consultancy and ongoing support. ๐Ÿ–‡๏ธ Assist Scrum masters in customizing Jira for their project needs. My extensive experience allows me to understand each team member and their needs on a deeper level. ๐Ÿ”ฅ Contact me to drive your team forward. You can find me on Upwork using these keywords๐Ÿ‘‡๐Ÿป Atlassian/Jira/Confluence Consultant, Jira Service Management Consultant, Atlassian/Jira/Confluence Expert, Jira Service Management Expert, Atlassian/Jira/Confluence SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira/Confluence Administrator, Automation for Jira, Atlassian Consultancy, Jira Service Management Consultancy, Jira Align, Atlassian/Bitbucket.๐ŸŒŸ
    Featured Skill IT Service Management
    Process Design
    Agile Software Development
    Project Management
    Agile Project Management
    DevOps
    Report
    Automation
    Jira
    Atlassian Confluence
    API
    HTML
  • $20 hourly
    • 5.0/5
    • (4 jobs)
    Unlock the Power of Seamless Digital Solutions! Hello there, Are you ready to take your online presence to the next level? Look no further! I am Suleman Khan, a versatile digital expert ready to elevate your business through three specialized services โ€“ Email Design, Front-End Development, and ServiceNow Consulting. ๐ŸŒ Email Design Excellence: Immerse your audience in captivating brand experiences with my expertly crafted and responsive email designs. Whether it's a dynamic campaign or a static signature, I guarantee that your message will shine through every inbox. With 24-hour communication availability, your vision is just an email away from becoming a reality. ๐Ÿ’ป Front-End Development Brilliance: Tired of unreliable freelancers? Say goodbye to subpar work! As a seasoned Front-End Developer and UI/UX Designer, I bring over 70 successful projects' worth of experience to your doorstep. Let's collaborate to transform your designs into stunning and functional HTML websites, ensuring timely delivery and continuous communication throughout the process. ๐Ÿš€ ServiceNow Consulting Expertise: Are you seeking a skilled ServiceNow Developer to streamline your business operations? Your search ends here! With more than a year of experience and certifications in IT Service Management, HRSD, CSM, CMDB, and more, I bring a robust skill set to the table. My problem-solving skills and attention to detail ensure high-quality solutions that exceed expectations. Let's connect and discuss how I can tailor my expertise to meet your unique needs. Your digital transformation journey begins now! Warm regards, Suleman Khan
    Featured Skill IT Service Management
    Python
    IT Consultation
    Marketing
    Email & Newsletter
    Shopify
    ERP Software
    Email Signature
    Email Template
    Email Campaign
    Email Design
    WordPress
    CSS
    JavaScript
    HTML
  • $225 hourly
    • 4.7/5
    • (39 jobs)
    EXPERIENCE SUMMARY Expert-Vetted CIO/CTO/CISO Technical Project Manager/Solution Architect/Business Analyst โ€ข Over 20 yearsโ€™ experience working with C-Suite sponsors, business process owners, developers, designers, digital media audio/content creators, data analysts, and end-users. โ€ข Experience architecting solutions and proofs-of-concept for new processes and integrations. โ€ข Skilled in facilitating the design of innovative solutions that manage change and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. โ€ข SMB strategic security audit prep/compliance/training services โ€ข AI/ML app development / process integration โ€ข Ensure delivered business value aligned with strategic business goals. โ€ข Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. โ€ข Commitment to continuous learning and customer satisfaction. TECH TOOLS EXPERIENCE Atlassian Suite, ClickUp, Teamwork, Slack, Git AWS, GCP, Azure, Heroku Data Integration Tools (APIs, RESTful web servcies) Data platform implementations; ETL/ELT pipelines Platform authentication patterns (SAML, SSO, OAuth) Jira Service Management, Salesforce Service Cloud, ServiceNow Scrum, XP, DAD, Kanban, Lean SixSigma PMBOK, PMI-Agile, PRINCE2; ITIL, ITSM/CSI; BPMN, UML, IIBA Domain-driven design, application design patterns, TDD/BDD ADDITIONAL TRAINING/EDUCATION Scrum.org: PSM I Certification /PSM II Training Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Pluralsight: multiple software dev, solution architecture, security/compliance courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep UC San Diego: Research Administration I (Certificate) UC San Diego | ITS: Lean Six Sigma Yellow Belt (Certificate) UC Irvine: Project Management Certificate (PMBOK 5th ed) U Alberta: Software Product Management and Agile Practices (Certificate)
    Featured Skill IT Service Management
    MLOps
    Product Management
    Jira
    Leadership Skills
    DevOps
    ITIL
    Business Analysis
    Atlassian Confluence
    Agile Software Development
    Solution Architecture Consultation
  • $85 hourly
    • 4.8/5
    • (86 jobs)
    I am a Infrastructure IT Technical Project Manager with over 20 years experience in all aspects of the delivery of infrastructure to clients both large and small. I am a Six Sigma green belt and currently serve as a Delivery Manager within a Scrum Program. I also have owned a business that specializes in support for Cloud based infrastructure, desktop support, network support, server administration, and web design. I am experienced in the delivery, troubleshooting, administration of Windows and Linux infrastructure. I have been a user/administrator of GSuite since that product was in beta. In addition I am a web designer with in house graphics capabilities and hosting. I have working experience with setting AWS EC2 servers as well as setting up S3 containers for use in backups and mapping drives.
    Featured Skill IT Service Management
    Google Cloud Platform
    Email Support
    Project Management
    Google Apps Script
    Microsoft Teams
    Microsoft SharePoint Designer
    Microsoft SharePoint Administration
    Microsoft SharePoint Development
    Windows Administration
    Cloud Migration
    Windows 10 Administration
    Information Design
    Hardware Troubleshooting
    Microsoft SharePoint
  • $15 hourly
    • 4.5/5
    • (21 jobs)
    ๐Ÿ‘‹ Greetings! I'm Vishaldeep Singh, Your ConnectWise Automate (LabTech) Administrator ๐ŸŒŸ Why Choose Me: With over 8 years of dedicated service in the Managed Service Provider (MSP) industry, I'm not just familiar with MSP processes; I'm a driving force behind their optimization. My mission? To streamline ConnectWise Automate (LabTech) for MSPs, making it not just stable but profoundly profitable. ๐Ÿ› ๏ธ My Skill Set: My toolset is deep and versatile, tailored to meet the dynamic demands of the MSP world. I've had the privilege to work with more than 20 MSPs, and my services include: ConnectWise Automate Administration: I specialize in setting up ConnectWise Automate for startup MSPs, designing robust alerting and automation systems, and creating customized monitoring solutions to tackle diverse issues. Advanced Scripting: My scripting expertise extends to Automate/LabTech, enabling me to create advanced-level scripts that automate your day-to-day tasks seamlessly. Patching Prodigy: I ensure your patching system operates like a well-oiled machine. From patch approvals to fault detection, I've got your back. Reports Extraordinaire: Need detailed insights? I create and modify reports to provide the precise information you need. Seamless Migrations: Whether it's migrating your Automate/LabTech, Control/ScreenConnect, antivirus, or backup systems, I've got the experience to ensure it's smooth sailing. Plugin Integrations: I can integrate ConnectWise Automate with various plugins, including ConnectWise Manage, to enhance your functionality. Antivirus Management: From Webroot to Symantec, I've got your antivirus solutions covered, including custom infection definitions. Virtualization Wizardry: Let me handle your virtualization management needs, ensuring a seamless experience. Backup Expertise: I integrate, monitor, and manage backups across various solutions, including Acronis, Datto, Symantec, and Veeam. Customized Alerting: Precision alerts are key. I set up customized alerting to ensure you're always informed when it matters most. Security & Permissions: I manage user permissions and group security to safeguard your infrastructure. Windows Server Mastery: I'm well-versed in Windows Server environments from 2008/R2 to 2016. ConnectWise Control Expertise: As a ConnectWise Control Administrator, I can set up this powerful tool for startup MSPs, configure machine access permissions, brand your Control Portal, and handle SSL installation and redirection. Dedicated Desktop Support: I offer comprehensive desktop support, including installation, configuration, troubleshooting, and staff training. I keep your systems up and running smoothly. ๐Ÿ” SQL Specialist: I have a profound knowledge of SQL queries, which I've expertly applied in various ConnectWise Automate (LabTech) tasks, from monitoring to agent-based scripting and database scripting. ๐Ÿ•’ Always On Duty: If given the opportunity to work with you and your team, consider your infrastructure managed 24/7. Your success is my priority. ๐Ÿ™ Thank you for considering me for your MSP journey.
    Featured Skill IT Service Management
    Microsoft Azure
    OKTA
    Office 365
    Microsoft Server
    Microsoft Hyper-V Server
    Data Backup
    PROXY Networks Remote Support Software
    ConnectWise Automate
    VMware vSphere
    Managed Services
    Microsoft Exchange Server
    Desktop Support
    Disaster Recovery
    Windows Administration
    Server Virtualization
    Veeam
    Business with 1000+ Employees
    Network Administration
  • $80 hourly
    • 5.0/5
    • (14 jobs)
    Extremely customer-focused business and technology professional with 10+ years of experience in digital marketing, eLearning, project management software development and process improvement. Skilled in leading highly complex solutions, leading cross functional teams while delivering projects under budget on time. I have a proven track record of delivering excellence, improving ROI, and increasing sales. Skills Summary โ€ข Solid project management experience, an agile software development methodology expert โ€ข A digital marketing expert. Proven track record of improving conversion rates โ€ข E-learning expert, SCORM Package deployment, and troubleshooting skills โ€ข Software Quality Assurance guru, web and mobile apps, home grown systems โ€ข Proven track record of implementing large scale ERP systems implementation, SAP, Oracle โ€ข Budgeting forecasts and analysis, financial reporting, variance analysis โ€ข Leading from the front! Manager of the resources, and leader of the people โ€ข Excellent communicator, extremely organized and structured.
    Featured Skill IT Service Management
    Project Management
    SAP ERP
    Articulate Storyline
    Risk Assessment
    Information Security
    Business Analysis
    Adobe Captivate
    Software Testing
    Moodle
    Agile Project Management
  • $25 hourly
    • 4.9/5
    • (10 jobs)
    A seasoned RFP Expert and Government Tender Procurement Specialist, I bring a wealth of experience in crafting winning proposals and navigating the complexities of procurement processes. With a robust background in mechanical engineering and extensive hands-on experience in project management and supplier relationship management, I have successfully supported numerous clients in securing government contracts through platforms like Sam.gov. - Expertise in the RFP lifecycle, including RFI and RFQ. - Familiarity with procurement regulations and standards. - Experience with Sam.gov and other contracting portals. - Strong skills in creating clear, persuasive proposals. - Proficiency in managing multiple projects and meeting deadlines. - Ability to gather and synthesize relevant data. - Excellent verbal and written communication skills. - High accuracy in reviewing and preparing proposals. - Experience managing supplier and stakeholder relationships. - Understanding of compliance requirements and regulations.
    Featured Skill IT Service Management
    Request for Information
    Request for Quotation
    Request for Proposal
    Project Proposal
    RFP Writing
    Proposal Writing
    Entrepreneurship
    Technical Project Management
    Grant Proposal
    Business Analysis
  • $75 hourly
    • 4.8/5
    • (99 jobs)
    ๐Ÿ” Top 0.09% in Management, 0.1% in Sales & 2.92% in Marketing Management on Upwork (with 100% in Marketing Management, Marketing Strategy and Marketing Communications). Expert Vetted. Harvard Business School educated executive with Fortune 500 leadership, marketing, strategy, sales, operations and CRM experience, passionate about helping clients in the following areas: 1) CEO Advisory & Global Leadership 2) Business, Strategy & Management Consulting 3) Marketing Strategy & Fractional CMO 4) Market Research & Pitch Deck Presentations 5) Sales, Marketing, CRM and Business Development 6) Career Management (coaching, mentoring, career transitions, CV/LinkedIn) Industry expertise: financial services, wealth management, technology, fintech, art, blockchain, cybersecurity. KEY EVENTS: Oct 2016 - (present) CEO Advisor, CMO and Management Consultant (Freelance) 2020 - (present) Popular Investor on eToro 2019 - (present) Board Member at Capillary Consulting 2024 - 2025 Partner at The Fusion Art Gallery (TFAG) 2022 - 2023 Chief Marketing Officer at Suisse Blockchain 2021 - 2022 Chief Strategy Officer at Amazix 2018 - 2020 CEO Advisor at Audiovision Group 2017 - Chief Strategy Officer at Fintech firm in London, UK 2014 โ€“ 2016 Director, Global Marketing Manager, Financial Services at Luxoft 2015 - Completed Harvard Business School course on Disruptive Strategy 2011 - 2014 Wealth Management Leader, Europe West at Thomson Reuters 2010 - 2011 Team Leader, Lipper at Thomson Reuters 2009 - 2010 Fund Data Analyst at Thomson Reuters 2009 - Graduated top of class (1:1 with Distinction) in Business & French KEY SKILLS: Leadership โ€ข CRM โ€ข Business Communication โ€ข Strategy โ€ข Fund Industry โ€ข Lipper โ€ข Investment, Asset & Wealth Management โ€ข Strategic Management โ€ข Change Management โ€ข Sales & Marketing โ€ข Business Development โ€ข Marketing Strategy โ€ข Recruitment & Team Building โ€ข Motivation & Staff Development โ€ข Trainings & Presentations โ€ข Problem Solving & Decision Making REFERENCES: โœ…#1 - Global Head of Talent at Thomson Reuters: "Marcin is a high potential employee at Thomson Reuters and was one of the first to raise his hand to participate in a global project that I was leading. He went on to assume a global role as a leader of a working subgroup that proved to be the most successful at the end of the 6 month pilot run. When he visited Asia, Marcin made special arrangements to be in Singapore and proposed to meet other high potentials which was not previously practised by others in a similar capacity. Marcin clearly exhibits all the essential traits of a global manager who is culturally sensitive, communicates well (both verbally and written) and has a geniune interest in helping others to succeed. His strong collaborative skills coupled with his interest to learn new things will bring him closer to his career goal within a short period. His dedication to this project work has earned him my support in all his career endeavours." โœ…#2 - Marketing Director at Luxoft: "I had a privilege to work with Marcin on the same team at Luxoft where he was leading the go-to-market campaign for one of the companyโ€™s top products, the Horizon visualization software for the banking industry, while I was focused on the automotive side of business. As peers, we talked and exchanged ideas on a regular basis. I was always amazed at Marcinโ€™s ability to think outside the box. Often working under tight deadlines and budget limitations, he would always manage to deliver an effective and elegant solution, whether itโ€™s a piece of marketing content, media outreach, an industry event or a social media campaign. Marcinโ€™s understanding and knowledge of digital marketing is second to none. He is a true digital native who knows how to get the marketing message across the social media. Last but not least, Marcin is a fantastic person to work with. Sensitive to other peopleโ€™s needs, he was always willing to help and support his team members, and to share his knowledge generously. And he did it all with a positive attitude and a terrific sense of humor. Marcin would make a great addition to any marketing team as a member or leader. " โœ…#3 - Founder & CEO at Piercing View (Upwork project) "MJ is a very accomplished strategist. He has been extremely valuable in developing our marketing strategy, identifying high value targets/clients, and crafting the appropriate 'pitch' for each unique circumstance. Thank you!"
    Featured Skill IT Service Management
    B2B Marketing
    Management Consulting
    Executive Coaching
    Corporate Strategy
    Sales Management
    Leadership Development
    Relationship Management
    Business Consulting
    Marketing Strategy
    Marketing Management
  • $40 hourly
    • 4.9/5
    • (609 jobs)
    IT infrastructure Administrator with 5 years of experience in infrastructure, domain level, DNS, Email "Exchange, Microsoft Office 365, Google apps GSuite", Azure, google cloud, Microsoft servers, cPanel, and technical issues, and Email Deliverability Improving IT Administrator Skills โ€ขGoogle apps (G Suite) โ€ขOffice 365 Exchange 2016/13/10/07/03 Skyp for business. โ€ขMicrosoft Windows server Active Directory Certificate Services Active Directory Domain Services Web Server (IIS) DHCP Server DNS Server File and Storage Services Hyper-V Print and Document Services Remote Access Remote Desktop Services Volume Activation Services โ€ขWHM/cPanel โ€ขSharepoint 2010 /2013 โ€ขServers, Rack, and Switches โ€ขSAN and NAS storage โ€ขVMware โ€ขData backup and recovery systems โ€ขSecurity specialist โ€œFortigate and Fortimailโ€ โ€ขProject management โ€ขSamrtsheet Automation โ€ข Salesforce Database implementation **Email Marketing Skills** *Warm-up plan for new IP and domain *Authentication setup (SPF, DKIM, DMARC) & IP/Domain reputation management *Setup BIMI Record *Tuning up ESPs (MailChimp, Mandrill, SendGrid, Mailgun, active campaign, instantly, etc.) for best deliverability *Spam complaint, Spam traps, Header analysis, Feedback loop, Reputation management, sender score management. *Spam placement issue. Finding the root cause of the email deliverability issue. *Reviewing the existing setup of your email marketing program and provide improvements
    Featured Skill IT Service Management
    Marketing Strategy
    Mailgun
    Google Workspace Administration
    Office 365
    B2B Marketing
    Google
    Google Workspace
    Network Administration
    Email Marketing
    Sendinblue
    Email Deliverability
    Keap
    Email Marketing Strategy
    SendGrid
    Email Campaign Setup
  • $30 hourly
    • 5.0/5
    • (10 jobs)
    Hi, I'm Abid Aziz. I 've 28+ years of diversified experience and skills-set in information technology. I enjoy helping businesses create value with automation and digital transformation. My entrepreneurial mindset and working spirit, helps me assist businesses to reap intended automation benefits and use technology for competitive business edge. Throughout my career I have managed and led various automation and transformation projects in banking, energy, telecom, commercial and public sector. I have worked with clients from leading banking industry, energy sector, leading telecom cellular operator, commercial and public sector. I have worked on various consulting assignments for customers from Pakistan, Australia, Canada, UK, Italy, Latvia and many other. Projects: โ€ข Software Documentation (BRD, FRD) --- Land (tract) Management System --- Self-service System for Hardware Management --- KPI and Performance Analytics Platform --- HR Service Delivery --- Production System Monitoring and Data Insights --- Workspace Safety Suite.... etc. approx.. 16+ similar projects on Upwork Microsoft Power Platform (Power Apps, Power BI, Power Automate, and SharePoint) --- Leave Management System --- Customer Relationship Management --- Project (Tasks) Management... --- Call Center Dashboard --- Projects Dashboard --- Service Management Dashboard --- CRM Dashboard etc... 10+ various projects on MS Power Platform + SharePoint (Online), Teams IT Service Management Automation --- BMC Remedyforce solution --- InvGate Service Desk --- InvGate Asset Management --- InvGate InSight (CMDB)
    Featured Skill IT Service Management
    Process Documentation
    Software Documentation
    CRM Software
    Business Planning & Strategy
    Salesforce Sales Cloud
    System Analysis
    Market Research
  • $15 hourly
    • 4.7/5
    • (11,211 jobs)
    Hi! Iโ€™m Brandi, one of UpWorkโ€™s top-rated (Plus) content writing specialist with over 10+ years of writing experience, over 60% client retention rate, 9000+ jobs closed, and over 6500+ hours worked. My clients come from a vast range of industries: healthcare, lifestyle, finance, entertainment, real estate, FinTech, Education, and more. For these clients, I have written blogs, articles, website content, reviews, product descriptions, eBooks, whitepapers, PRs, product listings, and much more. For the convenience of my clients, I have learned to work with a variety of SEO, writing, and project management tools. Therefore, I have a good understanding of WordPress, Yoast, Rank Math, Grammarly, Copyscape, NeuronWriter, SurferSEO, Notion, Slack, Originality.ai, CopyLeaks, and many others. ๐‡๐ž๐ซ๐žโ€™๐ฌ ๐–๐ก๐š๐ญ ๐˜๐จ๐ฎโ€™๐ซ๐ž ๐‹๐จ๐จ๐ค๐ข๐ง๐  ๐…๐จ๐ซ Youโ€™re looking for a blog writer, article writer, eBook writer, website content writer, copywriter, or a social media post writer. What makes a writer in each category a great writer? Take a look: โ€ข EBook Writer โ€“ Must be a great storyteller โ€ข Blog Writer โ€“ Must know how to explain everything like a friend โ€ข Article Writer โ€“ Must know how to take a deep dive into a topic and make information credible โ€ข Web Content Writer โ€“ Must sound compelling to develop trust while keeping brand voice intact โ€ข Landing Page Copywriter โ€“ Must know how to CONVERT! โ€ข Product Description Writer โ€“ Must know how to turn features into benefits using few words About the types of content where itโ€™s applicable, let me tell you that I have in-depth SEO knowledge and I know how to make a piece noteworthy for Google. ๐–๐ก๐š๐ญ ๐ƒ๐จ ๐ˆ ๐๐ซ๐ข๐ง๐  ๐ญ๐จ ๐ญ๐ก๐ž ๐“๐š๐›๐ฅ๐ž? I bring VALUE! After working on the many types of content for more than 10 years, I know exactly what works and what doesnโ€™t. โ€ข ๐€๐ซ๐ญ๐ข๐œ๐ฅ๐ž/๐๐ฅ๐จ๐  ๐–๐ซ๐ข๐ญ๐ข๐ง๐  I write well-researched pieces that include links to credible sources so your readers know they arenโ€™t reading fake or made-up information. For blogs, a friendly tone is a given and youโ€™ll see in each blog I write that it speaks to the reader. โ€ข ๐–๐ž๐›๐ฌ๐ข๐ญ๐ž ๐‚๐จ๐ง๐ญ๐ž๐ง๐ญ ๐–๐ซ๐ข๐ญ๐ข๐ง๐  Iโ€™ll read about your business, understand your brand, perform an analysis of your competitors, and then craft compelling copy that builds trust between you and your website visitors. From the text that goes on your Hero Image to the last section of the page, Iโ€™ll make every heading compelling, concise, and in-line with your brand voice. โ€ข ๐„๐๐จ๐จ๐ค ๐–๐ซ๐ข๐ญ๐ข๐ง๐  I have great trust in my creativity, so I can work with fiction and non-fiction eBook writing. I can work with your outline or produce my own outline based on the topic you provide. Iโ€™ll tell a story that keeps the reader engrossed until the very last word. Hey, Iโ€™ll even format the eBook based on your chosen publishing platform and design the front cover. โ€ข ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐ƒ๐ž๐ฌ๐œ๐ซ๐ข๐ฉ๐ญ๐ข๐จ๐ง ๐–๐ซ๐ข๐ญ๐ข๐ง๐  The product descriptions I write have proper keywords included in them. Rest assured I have written hundreds and thousands of Amazon and Shopify listings. I know how to give your product the right title, how to convert features to benefits, and the very purpose of including bullet points in product descriptions. โ€ข ๐‹๐š๐ง๐๐ข๐ง๐  ๐๐š๐ ๐ž ๐–๐ซ๐ข๐ญ๐ข๐ง๐  I may not have marketed myself as a direct response copywriter, but I know the many tactics and methods they use to make their copy converting and compelling. With my persuasive writing skills, Iโ€™ll make your landing page a converting page. โ€ข ๐’๐„๐Ž ๐–๐ซ๐ข๐ญ๐ข๐ง๐  Sometimes, you need certain blogs written to get some traction on SERPs. At times, youโ€™re looking to refresh old content to make them perform better on search engines. I can add meta titles, descriptions, images, alt tags, primary keyword, secondary keywords, LSI keywords, internal links, and external links to your blogs so they rank better in search results. โ€ข ๐„๐๐ข๐ญ๐ข๐ง๐  ๐š๐ง๐ ๐๐ซ๐จ๐จ๐Ÿ๐ซ๐ž๐š๐๐ข๐ง๐  Who could be a better editor and proofreader than the person whose eyes have been scanning thousands of words every day for a decade? Where I bring more value is that I donโ€™t rely on fixing errors as an editor. I replace a word with a better word where needed or will get rid of the entire sentence or paragraph if it doesnโ€™t flow well or adds nothing to the idea. ๐๐Ž ๐€๐ˆ ๐Œ๐„๐€๐๐’ ๐๐Ž ๐€๐ˆ I have great confidence in my research and writing skills. I create every piece from scratch and donโ€™t condone the idea of โ€œI just use AI for research purposesโ€ at all. Iโ€™d record myself writing each piece if I could, but for my clientsโ€™ satisfaction, I insert premium originality.ai screenshots into my pieces. I hope I have convinced you to message me right now and discuss your project without delay. Message me!
    Featured Skill IT Service Management
    Content Rewriting
    Editing & Proofreading
    Copywriting
    White Paper Writing
    Blog Writing
    Ghostwriting
    Article Writing
    Ebook Design
    Social Media Content Creation
    Blog Content
    Content Writing
    Product Description
    Ebook Writing
    Business Writing
    SEO Writing
  • $25 hourly
    • 5.0/5
    • (3 jobs)
    I have 30 years experience with administration work. I started out as a receptionist and have worked my way up to the Head of Administration in various fields. I have had vast experience with many employers and employees and this has helped me to seamlessly adapt to working virtually since Covid-19. I am a team player and I get on well with everyone. I have old-school morals, for example, never be late, rather be half an hour early, respect everyone and always reach deadlines. I am not afraid to learn and try new things, as I have a future forward mindset. I am an asset to any Company I work for. My experience in a variety of administrative and paralegal skill includes, but is not limited to: - JotForm - Ilanga - Tial - Infinity - WeTransfer - SimplePay I enjoy working under pressure and reaching deadlines and I do not appreciate laziness or procrastination. If you give me an opportunity, I will be sure to exceed your expectations!
    Featured Skill IT Service Management
    Clerical Skills
    File Management
    File Maintenance
    Filing
    Administrative Support
    Clerical Procedures
    Administrate
    English
    Typing
    Microsoft Word
    Calendar
    File Documentation
  • $18 hourly
    • 5.0/5
    • (44 jobs)
    Greetings! Thank you for taking the time to view my profile. I am a Learning and Development Professional with more than of a decade experience in training and development both in academic and in corporate environments. I specialize in: Business Operations/Support Specialist High Level Virtual Support Administration Webinar Management Soft Skills Training Delivery Tools and Technology Training Delivery Wordpress/Website Management Training Coordination
    Featured Skill IT Service Management
    Training & Development
    Travel Planning
    Travel Itinerary
    Travel Advice
    Website Maintenance
    Webinar
    Business Operations
    Zoom Video Conferencing
    Hosting Online Meetings
    Hosting Zoom Calls
    Administrative Support
    Event Management
    Soft Skills Training
    Project Management
    Customer Support
  • $40 hourly
    • 5.0/5
    • (19 jobs)
    ๐Ÿ‘‘ Top-Rated Plus! - Strategic Agile Project Manager and Certified Scrum Master ๐Ÿš€ Welcome! If you're seeking an accomplished Agile Project Management expert with proven prowess in Product Management, your search ends here. ๐Ÿ”‘ Key Attributes: โœ… Certified Scrum Master: Guiding teams to exceptional performance and on-time project delivery. โœ… Agile Advocate: Transforming chaos into streamlined, efficient project workflows. โœ… JIRA Specialist: Harnessing the power of JIRA for transparent project tracking and management. โœ… Product Visionary: Navigating the product journey from conception to market success. โœ… Confluence Authority: Building hubs for collaborative knowledge and project documentation. โœ… User-Centric Storyteller: Bridging technical details with clear and compelling user stories. โœ… Business Analyst Pro: Skillfully gathering requirements and shaping strategies for success. Why Collaborate With Me? With 7+ years of experience across diverse industries, I've fine-tuned my approach to drive tangible results. From healthcare innovation to fintech disruption, I'm here to ensure your projects thrive. Let's Elevate Your Projects: With a vast experience in crafting user-centric digital solutions, me and you together can transform ideas into impactful realities. ๐Ÿ“ˆ Let's Talk Results: Ready to embark on a journey of innovation and success? Let's connect and discuss how my expertise can empower your projects for greatness.
    Featured Skill IT Service Management
    Slack
    Wireframing
    Project Workflows
    Atlassian Confluence
    Scrum
    Agile Software Development
    Sprint Planning
    Product Backlog
    Product Management
    User Stories
    Scheduling
    Jira
    Implementation Plan
    Agile Project Management
    Technical Documentation
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