Hire the best IT Service Management specialists

Check out IT Service Management specialists with the skills you need for your next job.
  • $260 hourly
    Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. - Expert ITSM Architect & Developer - Expert Service Portal Developer - Expert Customer Service Management (CSM) Developer - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including utilities, oil & gas, retail, legal, finance, and technology. I look forward to discussing your projects and how I can help you deliver them! Lane Adams Button Down, LLC
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    Solution Architecture Consultation
    AngularJS
    Customer Portal
    Bootstrap
    Orchestration
    JavaScript
    ServiceNow
  • $225 hourly
    Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 25+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2014. I currently work as a ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 12 different ServiceNow instances. I also operate as a ServiceNow Practice Director and Lead Enterprise Architect for several consulting firms generating $750,000 - $1,000,000 USD quarterly in gross revenue. In my prior corporate life, I ran IT Operations at a previous public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 employees reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This reporting including reporting up and down, including to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC
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    Postman
    Microsoft Power BI
    Backend Rest API
    JSON API
    JavaScript
    Project Workflows
    Scripting
    ServiceNow
    Excel VBA
    Microsoft Excel
    Process Improvement
    Microsoft Dynamics CRM
    Microsoft Office 365
  • $110 hourly
    ConnectWise Certified Consultant, MSP System & Process Expert. Specialising in helping MSPs improve their IT systems and processes, allowing them to get the best value from their investments, specialising in ConnectWise and other MSP systems. - 10 years experience working with ConnectWise Manage, ConnectWise Automate, IT Glue, BrightGauge and DeskDirector - 15 years experience working in Managed Services Provider (MSP) environments - Over 20 years experience working in IT - Microsoft Certified - ConnectWise Certified I am a successful Service Desk Manager for a UK based MSP IT company leading a large Helpdesk and Engineering Service Delivery team. I love to use technology and tools to help deliver high quality service and assist both clients and users. I specialise in ConnectWise Manage and have helped multiple companies advance their systems and help improve their processes and automation within their business. I have been part of multiple projects involving implementing tools to improve the support experience for clients. Experience in the following: ConnectWise Manage ConnectWise Automate BrightGauge IT Glue Desk DIrector MSP Consultancy Process Design Automation
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    Managed Services
    System Monitoring
    ConnectWise Automate
    Business Consulting
    Reports
    Ticketing System
    Office 365
    Windows Server
    System Administration
    Active Directory
    Managed Services
    Technical Support
    Helpdesk
  • $100 hourly
    Are you ready to supercharge your business growth while leaving IT complexities behind? I'm not just an IT professional – I'm your strategic partner in navigating the ever-evolving digital landscape. With a distinguished career spanning over 30 years in technology, I've honed my expertise as a former Enterprise IT Manager and technologist, consistently earning 5-star reviews from satisfied clients. Imagine streamlining your operations, focusing on what you do best, and leaving the intricacies of IT to a seasoned professional. As a top 1% expert vetted on platforms like Upwork, I've empowered businesses of all sizes to thrive in the remote work era. From transitioning to a distributed workforce to optimizing your tech infrastructure, I've got you covered. Client satisfaction is at the core of my approach: - I meet you where you are, catering to all skill levels. - Patience and friendliness define my interactions. - No tech jargon that leaves you bewildered – just clear, understandable guidance. - I respect your expertise in your field and collaborate seamlessly. - I understand the frustrations technology can bring and offer empathetic solutions. - Urgent situation? I'm available after hours for your peace of mind. For individuals, I offer: - Seamless remote support for hassle-free issue resolution. - Email setup and troubleshooting for effective communication. - Comprehensive OS support (Windows 7/8/10/11) and administration. - Expert hardware consultation and troubleshooting. - Swift software issue resolution and installation. - Unmatched proficiency in Microsoft Office suite. - Networking, internet, and browser optimization. - Thorough spyware and virus removal. - System performance assessment and optimization. - Your go-to resource for printers, backups, and more. For small businesses, envision: - Harnessing the power of Microsoft Exchange and streamlined email systems. - Mastery over Active Directory and hassle-free email migrations. - Unleashing the potential of Microsoft 365, SharePoint, and Google G Suite. - Seamless server migrations, whether physical or cloud-based. - Expert support for Windows OS and server administration. - Streamlined solutions for Patterson Eaglesoft, Quickbooks, and CRM systems. - Hardware and software troubleshooting with enterprise-grade finesse. - Effortless virus removal and desktop cleanup. - Elevated system performance and strategic backups. - From SQL Server to VOIP telephony – your tech solutions are covered. - Unlocking the potential of ESRI ArcGIS, SharePoint, Okta, and more. Embrace the future with confidence. Let's schedule a consultation call to unlock a realm of possibilities for your business. It's time to elevate your business with technology that empowers, not hampers. Book your consultation now and let's embark on this transformative journey together.
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    OKTA
    System Administration
    Microsoft Teams
    Slack
    Automation
    CRM Software
    Business Consulting
    Marketing Operations & Workflow
    Google
    Office 365
    Microsoft SharePoint Administration
    Windows Administration
    Technical Support
    Zoho CRM
  • $75 hourly
    🏆 EXPERT-VETTED Over 15 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.
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    ServiceNow
    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    Management Consulting
    ITIL
    IT Management
    Business IT Alignment
  • $75 hourly
    Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.
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    IT Infrastructure
    Helpdesk
    VoIP Administration
    End User Technical Support
    Windows Administration
    LAN Administration
    Hardware Troubleshooting
    Incident Management
    WordPress
    Domain Migration
    Technical Support
    Google Workspace
    Security Management
    System Administration
  • $40 hourly
    With over 13 years of experience in multi-national and cross-industry roles, I possess a unique combination of technical and business skills. As Operations Manager in my most recent role, I successfully raised employee utilization by 15%, improved SLA performance by 32%, and increased billable projects by 46%. I have extensive experience with ConnectWise Manage, having worked with and deployed it for over 7 years, and have also integrated various solutions such as LionGard, IT Glue, ConnectWise Automate, BrightGauge, CustomerThermometer, ThreatLocker, Sentinel One, and Ninjio. I am also experienced in implementing the Entrepreneurial Operating System (EOS) model, which has allowed me to facilitate the unambiguous definition and segmentation of accountability within organizations. This model provides a comprehensive framework for business owners and leaders to run their businesses more effectively and efficiently, resulting in improved productivity, profitability, and employee engagement. My familiarity with the EOS model enables me to help organizations identify and implement best practices and streamline their operations.
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    IT Consultation
    Business Continuity Planning
    Microsoft SharePoint Administration
    Backup Administration
    Management Skills
    Automation
    Disaster Recovery Testing
    Disaster Recovery
    Azure
    ConnectWise Automate
    Network Security
  • $44 hourly
    I am an IT professional with level III technical support experience on the following technologies and platform: - Windows servers - Exchange servers - Active Directory servers - Office365, Amazon EC2 and Windows Azure - VMWare and Hyper-V - Labtech (Connectwise Automate), Kaseya and various other RMM tools - Connectwise Manage and Autotask PSA - Veeam and Shadowprotect - Firewall (Sonicwall, Watchguard etc.) - Network operations center (NOC) - Patch management and desktop/server maintenance - AV and security solutions (Webroot, Sentinelone, Trend Micro etc.) - Qualys scan for penetration testing - Powershell scripting I have been supporting various MSP (Managed services providers) businesses since 2007 and have been among the top rated contractors available for the outsourcing support for the MSP businesses. I am quick in responding back, attentive and a good team player. I am currently heading a ISO 9001:2008 and CMMI certified IT company that focuses on providing remote support to the MSP businesses.
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    Social Networking Development
    Computer Network
    Windows Administration
  • $40 hourly
    Over the past eight years I have been providing services, remotely through Upwork, to companies in Australia, UK, Singapore, USA, Africa, Saudi Arabia and Canada. These services included all areas of Services( catering for diverse industries), such as pre-sales, responses to RFxs, proposals, costing models, creating presentations, development of operational and service sales documentation, service catalogs and business plans, methodologies etc. I have always worked for IT Service providers, over 30 years, and most of those years, as part of my various positions I have been involved in responding to RFPs and producing and managing development of proposals. In addition, I initiated new business areas within the company, by submitting Business Plans and presentations to motivate and implement these new internal business opportunities such as starting up a Project Management Office and Service Desk. Even though the bulk has been in the IT industry I have assisted various industries whilst working on Upwork. As part of all my experiences in producing proposals, I have been exposed to a vast amount of RFx's, some of which were quality ones, some of which were poorly done. I therefore have a good understanding of how RFx's should be produced, to not only look professional, but to assist in obtaining quality responses. I headed up a Division specifically tasked with the development and management of proposals and responses to RFxs and creating appealing and compelling PowerPoint presentations. I also performed these tasks whilst performing other management and/or consultancy roles. My team and I managed the bid process from the time the RFP was received to the time it was delivered to the client, including sometimes presenting it to the client. The work included : - ‘Owning’ and Project Managing the whole bid management process - Establishing a team of key people required to provide the relevant input for the response - Ensuring that RFP timelines were understood and met - Understanding the RFP and its requirements and compiling relevant questions to be submitted to the client for clarification - Working with relevant internal divisions compiling the solution and associated costing models - Formulating the structure of the response - Gathering required input from the various divisions, and sometimes external service providers who formed part of the offering to the client - Contributing to the content of the proposal - Ensuring that the various inputs merged into a cohesive and compelling offering - Ensuring that the response addressed the RFP specific requirements and highlighted the benefits and ‘value adds’ of our offering - Presenting the solution in the most professional, concise and informative way - Designing and creating the PowerPoint presentations for the delivery to the client. This also included creating standard Cover letters, Executive Summaries, Company profiles, Service Brochures etc. My major key strengths include : • Good people management skills • Coaching & mentoring • Integrity, honesty & confidentiality • Innovative • Positive • Perfectionist • Belief in own ability to achieve • Strong communication and interpersonal skills at all levels • Development of strong client relationships • Ability to motivate others to higher levels of performance, productivity and professionalism • Broad understanding and experience in the IT arena • Understanding of ITIL principles • Understanding of Project Management principles • Ability to understand client’s requirements and compile the best solution • Development and presentation of proposals • Strong understanding of outsourcing e.g. methodology, costing, contracts • Bid management • Opportunity life cycle process
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Customer Service
    Communications
    Process Improvement
    Policy Writing
    Strategic Plan
    Project Management
    Service Level Management
    Proposal Writing
    Management Skills
  • $30 hourly
    I'm proficient DevOps engineer with strong skills and experience in software architcture analysis and design, Agile project management, system administration, DBA. I designed complex CI/CD pipelines with GitLab, Azure DevOps and Jenkins for JS/TS and ReactNative mobile app. It included automised QA and Firebase mobile app deployment steps. I developed scripts with Python and bash. I've good C# knowledge. Also I professionally worked with Windows-based infrastructure (Windows Server 2003-2022, Hyper-V, AD, GP, Exchange 2003-2019 and Exchange Online). I'm familiar with ITIL and I implemented IncM, ChgM and CfgM in many companies. I'm experienced Linux administrator (Debian/Ubuntu, also RHEL/CentOS), Apache, MySQL, PostgreSQL. I've perfect experience with enterprise-level servers (HP, Dell servers).
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    Server
    Linux System Administration
    Microsoft SQL Server Administration
    Windows Administration
    SQL
    Transact-SQL
    C#
    ITIL
    Microsoft SharePoint Administration
    Database
  • $65 hourly
    I have more than 5 years experience as a developer and 3 years + experience as ServiceNow developer
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    Marketing Data Analytics
    Project Management
    Software Integration
    Angular
    React
    PHP
    Mandarin Dialect
    JavaScript
    ServiceNow
  • $125 hourly
    I am the founder of Magpies Consulting, which specializes in Google Workspace. We measure ourselves by our customer's happiness with our service. Our customers' happiness is achieved by delivering amazing solutions with great results. These solutions are created by an incredible group of associate who chose to work at Magpies. I am looking to support any needs related to Google Workspace. I am a trained Workspace Administrator with extensive experience working with business software applications.
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    Email Support
    DNS
    Google Slides
    Google Workspace
    Business IT Alignment
    Google Forms
    Google Docs
    Google Sheets
    IT Management
    Google Apps
  • $60 hourly
    🏆 TOP-RATED PLUS Expert Project Manager / WordPress Developer /SEO Consultant - top 3% of Experts in Upwork. Expert IT Professional with a demonstrated history of working in the several online industry. Skilled in Web Design, Web Development, Web Application Development, WordPress, Shopify, Custom Themes Development, Mobile App development, IT Project Management, Technical Specification Document Writing, Functional Requirement Writing, SEO Strategist, SEO Consultant, Digital Marketing Strategist. Expert Project Manager that guarantees client satisfaction as well as direction and budget for each project, timely and according to the proposals. Highly skilled on maintaining project timeline in Monday.com, Asana, Jira. Expert Project Manager and Web Design & Developer that worked on multiple IT projects involving ⭐️ Web design and development ⭐️ ERP ⭐️ eCommerce/marketplaces ⭐️ Educational portals ⭐️ Sport portals ⭐️ Healthcare portals ⭐️ Volunteering portals ⭐️ HR Professional services that I offer based on my experience in multiple projects: PROJECT MANAGEMENT - project plans - cost estimates - deliverable - project coordination - Stake Holder management - Point Tracking - Project Tracking - Monday.com - Asana - Jira WEB DESIGN & DEVELOPMENT - WordPress Development (Custom Themes, Premium Themes, ACF’s, Page Builders, Custom Plugins) - Responsive & Mobile Friendly - Ecommerce | Membership | Corporate websites - Website Redesign - Integrating APIs from Third-party Services - Server Administration: LAMP, WHM, Cpanel - Site Speed Optimizations - Security - SSL Certificates - Migrations from other Platforms (Joomla, Shopify, Wix, Weebly, etc.) - Payment Systems Integration - Google Maps API ONLINE MARKETING - On-Page Search Engine Optimization (SEO) - Email Marketing (MailChimp Setup & Integration) - SEO Audits - Google Search Console - Google Analytics - Yandex Metrika SYSTEM ANALYSIS & DESIGN: - requirements analysis - impact & gap analysis - change management - work & process flow - business process designing (BPM) - business consultation - Report Analysis and Designing SEO SERVICES - Keyword research - On-page optimization - Technical SEO - Local SEO - Content marketing - Link building - SEO audit - E-commerce SEO DOCUMENTATION - Business Requirement Documents (BRD) - Software/System Requirements Specifications (SRS) - Scope of Work (SoW) document - Functional Specification Document (FSD) - User Guides - Client Training - Use Case formation - Workflow Design - Deployment Architecture Design - Test Case Documents - Reporting Sheets - Tracker - Wireframes QUALITY ASSURANCE - Test Plans - Manual Testing - Functional Testing - Usability Testing - Unit Testing - Integration Testing - UAT - Mobile App Testing - Capturing Mobile App logs Need to empower your business? Let's work together!
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    Technical Project Management
    Web Design
    Project Planning
    Web Application
    WordPress Development
    Agile Project Management
    IT Project Management
    Agile Software Development
    Project Management Professional
    Search Engine Optimization
    Elementor
    Website Redesign
    WordPress
  • $30 hourly
    Hi, are you looking for a web developer/programmer with extensive knowledge of Javascript frameworks? I am a full-stack developer with 9+ years of experience using PHP, CodeIgniter, Django, Vue.js, AngularJS, and Node.js and .NET. I have been creating highly scaleable and easily maintainable applications for my partners. 🎖My approach to creating high-quality software is always based on the following standards🎖 ⚡Creating CI and CD pipelines to improve the development experience. ⚡For E2E and unit testing, I always use Selenium and Cypress. ⚡Using version control systems effectively is one of my strengths. ⚡Each step of the development process is committed separately. ⚡A responsive code ensures a good user experience. ⚡My CSS is also cross-browser compatible at all stages. ⚡I always follow clean code (MVVM) principles. 🎖Technical Skill Set 🎖 ✔Frontend: HTML/HTML5, CSS/CSS3, Javascript, jQuery, Bootstrap, Vue.Js, XML, Angular.JS, Bootstrap, Unity ✔Mobile apps: Kotlin, Java, Swift, Objective-C, Xamarin, Flutter, etc. ✔Backend Frameworks: Laravel, .NET, AngularJS, CodeIgniter, Yii, WordPress, Node.js, Express.js ✔Database: MySQL, Firebase Database, MongoDB ✔System: Apache, DigitalOcean, Amazon AWS, Git ✔Payment Process Integration Experiences: Paypal, Stripe, Apple Pay, Paytm ✔Extra Libraries/API: RestAPIs, Social Login, Mailchimp, Google Drive API, Gmail, Facebook, Instagram, Twilio SMS, Google analytics, firebase APIs, Google Map API, in-app billing, fabric, Twilio, Twitter, LinkedIn, Youtube APIs, Audio/video streaming, VoIP ✔Project management tools:- Slack, Twillo, Jira. Count on me for a professional approach, a high-quality solution, and 360° partnership relationships! Let's discuss your goals and find the best ways to achieve them 💪🎯❤ Best Vinod K.
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    App Development
    Blockchain
    Figma
    Angular
    Laravel
    iOS Development
    Dart
    PHP
    .NET Core
    Kotlin
    Flutter
    UI/UX Prototyping
    Node.js
    Android App Development
  • $75 hourly
    I'm Top Rated Plus Freelancer with over 12 000 hours on UPWORK and over 15 years of experience! I have hands on experience for below vendors and technologies, but not limited to: Cisco | Juniper | Mikrotik | Arista | Dell | PaloAlto | Mellanox | Sonicwall | Fiberstore | Sophos | Zyxel/Zywall | Quagga/Vyos | Fortinet/Fortigate | PFSense/OPNSense | Untangle | Unifi/Edgerouter/Edgeswitch/USG/Controller | Motorola/Cambium/PTP/PMP/Medusa | Aruba | Netonix | Cumulus | PRTG | Hyper-V | ZTE | Huawei | DSLAM | OLT/ONT etc Linux: Ubuntu/Debian/CentOS/Fedora: -Fastnetmon | GOBGP -Cacti | Librenms -Phpipam -Netbox -Routing Protocols: RIP, EIGRP, OSPF, BGP, MPLS VPNs. -Switching Protocols: RSTP, MST, VTP, Private VLANs, HSRP, VRRP. -VPN Protocols: L2TP, PPTP, S2S IPSec, GRE, OPENVPN, Wireguard. -TCP/IP IPv4 -IPv6 Planning and Implementation -SD-WAN -ZeroTier Cloud: -AWS (Client/S2S VPN, VPC, EC2, SG, S3, RT) -Azure (S2S/C2S VPN, VM, VNET, LB, SG, RT) -Vultr (Compute, VPC, DC, Peering, RT) Cisco and Juniper Certifications: -CCNP Enterprise -CCDP -ENARSI -ENCOR -ENSLD -SWSA -JNCIA
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    Microsoft Azure
    Amazon EC2
    Amazon Web Services
    Multiprotocol BGP
    Sophos Sophos UTM
    PfSense
    Mikrotik RouterBOARD
    Security Engineering
    Network Engineering
    Ubiquiti
    VPN
    Network Equipment
    Network Security
    Firewall
  • $30 hourly
    I have executed some 44 projects in upwork in information security, governance, IT service management, SIEM, and others and earned customer accolades. I continue to nurture my skills that will benefit my customers. I am all for value creation in IT because every penny spent must return value and do the business and IT a secure and safer workplace. Govind has spent 25 years in the IT and he is - ISO 27001 Lead Implementer from PECB Canada - ITIL Expert V3 , ITIL4 FL, ITIL4 MPT Certified - Certified ISO 27001 Lead Auditor, ISO 22301 Lead Auditor, ISO 20000 Lead Auditor - COBIT5 certified in the IT Governance - PMP, PRINCE2, - CSQA, - ISO 20000 Implementer - DevOps Master Currently pursuing education in CISSP and Data Privacy Skills :- Over last decades he has extensively worked and provided solutions in below areas. He brings multiple skills. - Implementing GRC - HIPAA, SOX, PCI/DSS, HITRUST 9.3, FedRamp, SOC2 (T1/T2) - Implementing Unified Controls for Security (UCF) - Implementing Information Security framework using ISO 27001/SOC2/ISO 22301 - Cybersecurity incident response management using NIST, SANS, ISO 27035, COBIT - Risk Assessment, IT Auditing - Jira Implementation both Project and ServiceDesk - Gap Analysis of IT Asset management, Compliance, COBIT Processes - Implementing Best Practices using ITIL/COBIT5 Processes - Implementing BPM Solutions using Appian, Bonitasoft, AgilePoint - Implementing Monitoring framework for IT Devices using Zabbix - Performance and Capacity solutions - Workflow automation - IT Service management using ServiceNow as a architecture - Implementing DevOps End to end for CI, CT, CD - Gap Analysis for CMDB and road map for improvements - A well groomed developer in scripting and development in various technologies - Attlasian Jira admin activities - Robotic Process Automation using UIPath, BluePrism, AutomationAnywhere Education : He is a post graduate in the Statistics with a specialty in Operations research and SQC. He then did Post graduate diploma in the Reliability. He has worked in niche technologies and fortune 500 clients since 2 decades across the globe. Extras :- He is editor of a book called "How to reduce cost of software testing" published by CRC Press and has spoken in conferences and written articles. Passion for Excellence:- He is passionate on creating value in the information technology space and is doing research in various areas such as IT Asset management, IT Cost management, Performance and scalability management. He is eager to help clients in below skills a.Implementing IT Governance, Risk and Compliance using COBIT5 framework b.Implementing ITIL best practices c.Implementing Test Automation using Selenium and other tools d.Implementing DevOps solutions in cloud and non cloud e.Implementing Security solutions using ISO 27001 and COBIT5 framework f.Implementing Business Process Automation using Bonitasoft, Agilepoint NX, Appian, BPM Online and others g.Implementing SIEM using Zabbix and other tools h.Implementing ServiceNow ITSM Tool as an architect i.Implementing a monitoring framework using Zabbix for capacity management j.Compliance like HIPPA, PCI DSS j.IT Audits Availability : I am available for assignments immediately on request. Major clients Worked : British Telecom, MetLife, Liberty Life, Euromax, Covad, UHI and many more. Visas : I had H1 Visa US, WP for UK, Netherlands, South Africa. Currently have B1 visa for US and can travel if there is a need Will be glad to associate to create value in IT
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    Unified Threat Management
    Project Risk Management
    Business Continuity Plan
    ISO/IEC 20000
    Risk Assessment
    HITRUST Common Security Framework
    SOC 2 Report
    PCI
    Information Security
    HIPAA
    Compliance
    Governance, Risk Management & Compliance
    COBIT
    ISO 27001
    ITIL
  • $65 hourly
    Hello. Greetings from Nashville. Thanks for taking a look at my profile. To cover my qualifications: - 11 years on Upwork. I am a full-time freelancer and put my Upwork work first. I work only on-platform and know how to maximize client cost-effectiveness through responsible recording of time, sticking to the agreed-to-budget, and producing work that is appreciated for its value. - Expert Vetted This means I have been pre-screened through 1:1 personal interviews by the Upwork Talent Team. My projects have been checked to verify that they represent expert-level work delivered to many clients over a period of years. - Personally | +150 projects and +5000 work hours completed. This has amassed a profound basis of experience and expertise within me. - Onshore Founding Partner | Jain & Co "Digital Marketing/Sales Consulting Collective" We offer, as a team of 50+ resources that offer the full suite of services provided by Digital Marketing agencies. We augment that expertise base with SDR-BDR to vCSO sales consulting services. - 35 years in business. I entered the corporate workforce in 1986. I bring deep business experience to my projects. From 1990 to 1997, I led the sales and marketing function for a start-up that grew from 10 people to 600 in six years. We then sold the firm for more than $70 million. The early-ins did well financially. Since then, I have been financially secure and built my life around a wonderful career as a sales consultant, C-level executive, Digital Marketing Agency partner, and writer. ____________________________________________________________________________ Education | Sales Training - My educational credentials include a: BS in Electrical Engineering (Texas A&M, '84) MBA in Finance (Texas A&M, '86). - I have formal sales training from: NCR | Major Account Sales IBM | Major Account Sales Miller Heiman.| SMB to SMB and B to Corporate gold standard of sales training _______________________________________________________________________________ Here is a list of my personal focus areas in service. Please keep in mind I have worked on more than 150 major projects on Upwork, so I have developed a lot of skills! - Strategic Consulting | C-level Fractional CSO Services I provide "C-level" management consulting, market strategy analysis, cash flow analysis, and business plan development services. Downstream from this, I have delivered strategic research services, developed complex marketing plans, installed marketing-sales infrastructure, and provided sales executives with training in complex sales processes. - Full Stack Digital Marketing | U.S. (onshore) project management The Jain & Companyis a combined onshore/offshore Digital Marketing Agency. In our model, I provide the onshore services of project formation, proposal development, and inclusion of my specialized services to augment the PPC, SEO, BRANDING, and SITE BUILD services we source from offshore. - Sales Consulting | Field Sales Services My core industry for decades has been in sales. Throughout my 30 years in the selling profession, I have worked in ranges from SMB:SMB to B:Corporate sales environments. My work has included interim front-line sales activity, the design of CRMS, SDR and BDR Coaching, sales forecasting, and funnel management processes. I am a specialist in IT sales, with skills that transfer nicely into practically any service or complex-product based environment. - Business and Technology Writing In 2007, to celebrate my 'mid-life crisis', I bought a nice sailboat, moved to Key West, and decided to become a writer. This was the genesis of my Upwork career. Since then, I have completed more than 60 writing projects, including every form of major business writing: websites, social media content, print materials, information sheets, sales collateral, and blogs. On the blog side, I am a ghostwriter-published content creator for Forbes Online. _______________________________________________________________________________ I provide pro bono services upfront to learn your business model, gain knowledge about the project, and form my proposal. This typically includes 3 to 4 calls and multiple email communications to make sure I understand the project completely before I quote time and effort. Thank you for your time, and have a great day! John
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Writing
    Website Copywriting
    SEO Strategy
    Sales Management
    Investment Research
    SEO-Based Website
    Business Process Reengineering
    Marketing Strategy
    Business Process Modeling
    Strategic Plan
    Financial Analysis
    Business Plan
  • $22 hourly
    I have graduated with a BSc in Psychology and have international PA and administrative experience. I am a proficient, self-motivated Virtual Assistant with excellent skills to offer. My past experience in administration and personal assistance has focused on customer service and flexibility towards the needs of my client. Furthermore, to provide professional work and deliver a job well before a deadline. I am extremely confident in the skills I accumulated over 8 years of a Psychology degree and 5 years of administration and personal assistance and believe it has equipped me with excellent communication skills. Skills you would like to know: Project management Compelling communication skills Organizational skills Diary management (appointments and emails) Invoicing and Quotations Basic data entry Social Media management Presentations Content writing My job is to make your life easier by taking the administrative load off your shoulders by streamlining your tasks and projects. Thank you.
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    Email Support
    Writing
    Presentation Design
    Accounting
    File Management
    Customer Support
    Virtual Assistance
    Administrative Support
    Organizer
    Invoicing
    Data Entry
  • $10 hourly
    I have spent most of my corporate years working in the IT industry supporting end-user issues and Incident Management. I have worked with IT Managers in the past on a global scale. I started my journey as a freelancer in the property management space and have worn many hats over the years from doing admin tasks, managing the phone and inbox messages for all resident inquiries, and being a delinquency specialist mainly collecting rents, sending rent reminders, and filing evictions on all delinquent tenants. My experiences have molded me to be the best I can be in any given task. I have attended communication training courses as part of my job, I have also completed training sessions related to IT service and security management, Microsoft applications, and Customer Service handling. I am versatile and flexible with any given work schedule. Lastly, as someone working in a fast-paced industry, I can work with minimum supervision without compromising quality.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Debt Collection
    Property Management Software
    AppFolio
    Administrative Support
    Property Management
    File Management
    Technical Support
    Desktop Support
    Light Project Management
    Customer Service
    Data Entry
    Recruiting
    Customer Support
    Email Communication
  • $25 hourly
    Your WP blog has been hacked? Someone places malware code in your site and Google shows the warning page? Your Computer has a virus? Yes, you're the right place. I am a professional IT specialist with over 15 years of experience. When your WordPress blog has been maliciously attacked by a hacker, you need to take immediate action! The clock is ticking. The longer your WordPress website stays hacked, the worse the consequences! Your infected WordPress site can spread viruses to anyone who visits. You can be blacklisted from search engines like Google and it will harm your SEO. You lose your readers trust, your affiliates might leave your program and you lose money! Dont panic. Weve fixed hundreds of hacked sites just like yours. We know its an emergency and well get it fixed for you as soon as possible. For Computer services we offer: Cleaning for Virus or Malware Installation and configuration of anti malware software Installation and configuration of anti virus software Cleaning junk files Windows XP/Vista/7/8 tune-up and optimization Repairing of system or any program's errors Software installing Devices and printers installing and configuring
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    WordPress Malware Removal
    Blacklist Removal
    Joomla
    Website Security
    PHP
    WordPress
    Malware
    Magento
    Virus Removal
    Technical Support
    Technical Analysis
    Customer Support
    Search Engine Optimization
    Internet Security
    Customer Service
  • $15 hourly
    I offer content writing as a solution to your content marketing challenges. I help small, mid-sized, and large businesses with content strategy, keyword research, and SEO-optimized blogs and articles. If you want to start ASAP, message me, and let’s discuss your project right away. However, if you still have questions about my SEO writing services, read on to learn what I can offer. Article Writing Whether looking for one or several articles, I’ll give you articles that are well-researched with credible research links, statistics, facts, etc., and sentences that have informational and educational value. Here’s how my SEO article writing service can help you: • Well-researched content with proper research links for credibility • Written from scratch and with search intent in mind • Clear ideas explained coherently • No plagiarism, typos, and grammatical errors (Copyscape and Grammarly reports attached) • Well-structured with heading tags and keyword optimization From awareness to conversion, my freelance article writing service will help you convey your brand’s message to your potential audience. Ready to get started? Blog Writing As a client looking to outsource blog writing to a professional blog writer, you want someone who can create a conversational piece that starts with a catchy hook and is trustable for readers because it comes from the author's personal experience. I’m a freelance blog writer who understands those things from knowledge and experience. Here’s what you can expect when you hire my blog content writing services. • Engaging, conversational, and believable • Laced with snippets and bulleted lists • Keyword, meta tag, h tag, and image-optimized content • Internal and external links for increased page authority My SEO blog writing services have helped thousands of clients boost their blog traffic and reinforced their brand presence on the internet. Ready to connect? Web Content Writing You need a digital face for your business. You’re probably working with a website template or wireframe, have a competitor’s website layout in mind, or just want a copywriting expert to research on your behalf and develop content that fits the trending website layouts. Here’s what makes my website copywriting services unique. • Tried and tested website copywriting process with competitor analysis • Can work with templates, wireframes, or incomplete layouts • SEO optimized with meta title, meta tags, H tags, and CTAs • Industry jargon incorporated for brand authority • Concise, impactful, and to-the-point Let me make you proud of your website with my web copywriting services. Message me? Product Descriptions Writing Writing product descriptions isn’t as easy today as it was a few years ago. It’s much more technical today, thanks to Shopify and Amazon, the online retail giants that require you to follow certain rules and guidelines for copywriting product descriptions for them. Freelance creative writing becomes a challenge when you have to follow such strict rules, but you can trust me because I do it every day. The following are some reasons my product descriptions stand out: • Written according to Amazon, Shopify, etc. product description writing standards • Optimized product titles, descriptions, and bullet points • Contain the most common buyer queries as keywords • Inviting, lively, and warm language to spark imagination • Focused on benefits to users rather than just specs or features If you’re looking for an Upwork content writer who has written product descriptions for beauty products, auto parts, jewelry items, furniture, technological gadgets, etc. you’ve found one. Let’s start working! Ebook Writing My storytelling skills have made professional eBook writing services an inseparable part of my online offerings. I’m a digital writer who not only tells a captivating story but also ties it to your brand. Whether you need a lead magnet, a fictional novel, or a non-fiction eBook, I’m the freelance content writer you need. Consider these reasons to hire my eBook writing services: • Properly structured, divided into chapters, and follows a clear table of content • Professionally formatted as EPUB, PDF, RTF, etc. • Complete with back/front cover and entire book design • Packed with eye-catching images and visually appealing illustrations • Consistent with your brand’s voice and tone Want a professional eBook writer to tell your story? Get in touch today. Other Freelance Writing Services My 10+ years of content writing experience has taught me to comprehend the details of any project in no time. Here’s some more stuff I can write for you. • Press releases • Case studies • Social media posts • Product reviews • Emails • Biographies • Brochure/flyer content etc. • Novels Ready to hire a freelance writer who values your time? Message me right away!
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Content Rewriting
    Editing & Proofreading
    Copywriting
    White Paper Writing
    Blog Writing
    Ghostwriting
    Article Writing
    Ebook Design
    Social Media Content Creation
    Blog Content
    Content Writing
    Product Description
    Ebook Writing
    Business Writing
    SEO Writing
  • $25 hourly
    I have 30 years experience with administration work. I started out as a receptionist and have worked my way up to the Head of Administration in various fields. I have had vast experience with many employers and employees and this has helped me to seamlessly adapt to working virtually since Covid-19. I am a team player and I get on well with everyone. I have old-school morals, for example, never be late, rather be half an hour early, respect everyone and always reach deadlines. I am not afraid to learn and try new things, as I have a future forward mindset. I am an asset to any Company I work for. My experience in a variety of administrative and paralegal skill includes, but is not limited to: - JotForm - Ilanga - Tial - Infinity - WeTransfer - SimplePay I enjoy working under pressure and reaching deadlines and I do not appreciate laziness or procrastination. If you give me an opportunity, I will be sure to exceed your expectations!
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Clerical Skills
    File Management
    File Maintenance
    Filing
    Administrative Support
    Clerical Procedures
    Administrate
    English
    Typing
    Microsoft Word
    Calendar
    File Documentation
  • $30 hourly
    I have garnered a vast combination of skills, knowledge, and experience in various industries since I joined the ranks of the workforce in 1986. Up until 2009 I had been exposed to mainly management roles within the financial industry (insurance), Business Process Outsourcing (BPO) and the Shipping industry (MAERSK Line/Safmarine) in which my analytical skills were honed. My experience in the Information and Communications Technology industry however, started with my employment as a Specialist: Service Level Management at the State Information Technology Agency (SITA) in 2009. It is within this role that I was introduced to the Centre for E-innovation within the Department of the Premier, Western Cape Government. I am confident that my unique combination of experience, skills and long track record stand me in good stead to be considered as a candidate. Prior to being employed by the Sizwe IT Group in 2018, I was recruited by the Branch: Centre for E-innovation, Western Cape Government, in 2012 as a Programme Manager. It is within this ambit that I gained exposure within the six (6) years up to 2018 , to most aspects of the Branch operations ranging from project management within various programmes, to the Supply Chain Management processes within the Department as well as the IT Service Continuity Management functions that are part of the Branch deliverables. Since joining Sizwe IT Group in 2018, I have been assigned to the Western Cape Government, Centre for E-Innovation as a Business Analyst and Program Manager and have been performing much the same role as I had been within the environment previously. I consider myself to be an assertive, hands-on manager with outstanding interpersonal, communication, negotiation and people management skills. Throughout my tenure as project manager and/or business analyst, I have shown proven ability to translate business needs into technology requirements that support business objectives, especially within the process of drafting business cases and bid specifications while also having experience in successfully managing IT projects, participation in vendor selection and implementation of services. I value acting as an advocate and a team player on management teams to promote collaborative working in the hope of achieving the business objectives. In addition, I am an effective communicator able to forge solid relationships at all levels
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Content Writing
    Afrikaans
    Editing & Proofreading
    Business Cases
    Supply Chain Management
    Business Continuity Plan
    Project Management
    Business Operations
    Business Analysis
    English
    Resolves Conflict
    Leadership Skills
    Administrative Support
  • $30 hourly
    With a degree in Computer Engineering and a passion for writing, my experience spans across writing whitepapers, blogs, research reports, content for websites, thesis for academic submissions, sales pitch, business proposals and more. I am highly organized and schedule my time to get things accomplished accordingly. I am detail-oriented and an excellent researcher. I can be entrusted with big projects as I prefer to complete my work before deadlines giving you ample time to review my work and provide feedback. I take pride in my work
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Robotics
    Amazon Web Services
    Artificial Intelligence
    Blockchain
    Website Copywriting
    Editing & Proofreading
    ISO 27001
    Cloud Security
    Network Security
    Policy Writing
    Technical Writing
    Disaster Recovery
    PCI
    Project Risk Management
    Information Security
  • $40 hourly
    IT infrastructure Administrator with 5 years of experience in infrastructure, domain level, DNS, Email "Exchange, Microsoft Office 365, Google apps GSuite", Azure, google cloud, Microsoft servers, cPanel, and technical issues, and Email Deliverability Improving IT Administrator Skills •Google apps (G Suite) •Office 365 Exchange 2016/13/10/07/03 Skyp for business. •Microsoft Windows server Active Directory Certificate Services Active Directory Domain Services Web Server (IIS) DHCP Server DNS Server File and Storage Services Hyper-V Print and Document Services Remote Access Remote Desktop Services Volume Activation Services •WHM/cPanel •Sharepoint 2010 /2013 •Servers, Rack, and Switches •SAN and NAS storage •VMware •Data backup and recovery systems •Security specialist “Fortigate and Fortimail” •Project management •Samrtsheet Automation • Salesforce Database implementation **Email Marketing Skills** *Warm-up plan for new IP and domain *Authentication setup (SPF, DKIM, DMARC) & IP/Domain reputation management *Setup BIMI Record *Tuning up ESPs (MailChimp, Mandrill, SendGrid, Mailgun, active campaign, instantly, etc.) for best deliverability *Spam complaint, Spam traps, Header analysis, Feedback loop, Reputation management, sender score management. *Spam placement issue. Finding the root cause of the email deliverability issue. *Reviewing the existing setup of your email marketing program and provide improvements
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Marketing Strategy
    Mailgun
    Google Workspace Administration
    Office 365
    B2B Marketing
    Google
    Google Workspace
    Network Administration
    Email Marketing
    Sendinblue
    Email Deliverability
    Keap
    Email Marketing Strategy
    SendGrid
    Email Campaign Setup
  • $49 hourly
    My service is for you who: ✅ provides software as a service (SAAS), ✅ wants to tap into the ServiceNow market, and ✅ wants to build ServiceNow based applications within a predictable budget and due date. My approach to ServiceNow application development is based on the principles of Lean, Critical Chain Project Management and Agile. I created this approach after experiencing first-hand the frustration of working in projects that were over budget and way past due dates. As I have been working on the ServiceNow platform for the past 7 years, my approach is most suitable for ServiceNow projects. My goal is to materialize the following for you: Imagine on a Monday morning, while sipping your coffee you join an online meeting to see a demonstration of the application you wanted to build. Thirty minutes later you feel happy and there is a warm smile across your face. You are smiling because your application looks exactly the way you wanted. It got to that state without you having to chase anyone. Further, it was ready on the day it was supposed to be ready. You are done waiting, and now you can use it to grow your business. And it did not cost you any more than what you had already budgeted for. ⭐⭐⭐5-Star Approach⭐⭐⭐ I call my approach the '5-Star Approach' because it helps me provide 5-Star service to my clients. They have given me 5 Stars 12 times out of 17 ratings on Upwork. The average of all my ratings is 4.82. Additionally, 93% of my clients on Upwork recommend me and have continued to work with me for over 3 years. My 5-Star Approach is based on 3 key principles: 👉 Understand the scope of the application before setting the due date and budget - Though this seems natural and obvious, I have seen that generally the opposite is done. The due date and budget are fixed, followed by workshops to discuss requirements. 👉 Include testing and bug fixing in the project plan - Often added as an afterthought, these can take up to 40% of the total build time. Hence, it's crucial to plan for these at the start. 👉 Use strategic buffers to protect the critical tasks - Variations from the plan are a given. Hence, it is important to protect the critical tasks with buffer time along the critical path. ➡️➡️Next Steps➡️➡️ When you're ready to get in touch, just click the green Invite / Contact button to send an intro message. You won't be locked into anything — we'll chat about your project first before starting a project.
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Agile Software Development
    Agile Project Management
    Wrike
    Asana
    Jira
    Digital Project Management
    ServiceNow
    Google Maps API
    Process Architecture
    CSS 3
    HTML5
    ITIL
    JavaScript
  • $200 hourly
    EXPERIENCE SUMMARY Expert-Vetted Technical Project Manager/Solution Architect/Business Analyst • Over 20 years’ experience working with C-Suite sponsors, business process owners, developers, designers, digital media audio/content creators, data analysts, and end-users. • Experience architecting solutions and proofs-of-concept for new processes and integrations. • Skilled in facilitating the design of innovative solutions that manage change and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. • Ensure delivered business value aligned with strategic business goals. • Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. • Commitment to continuous learning and customer satisfaction. TECH TOOLS EXPERIENCE Atlassian Suite, ClickUp, Teamwork, Slack, Git AWS, GCP, Azure, Heroku Data Integration Tools (APIs, RESTful web servcies) Data platform implementations; ETL/ELT pipelines Platform authentication patterns (SAML, SSO, OAuth) Jira Service Management, Salesforce Service Cloud, ServiceNow Scrum, XP, DAD, Kanban, Lean SixSigma PMBOK, PMI-Agile, PRINCE2; ITIL, ITSM/CSI; BPMN, UML, IIBA Domain-driven design, application design patterns, TDD/BDD EDUCATION Scrum.org: PSM I Certification /PSM II Training Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Pluralsight: multiple software dev, solution architecture, security/compliance courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep UC San Diego: Research Administration I (Certificate) UC San Diego | ITS: Lean Six Sigma Yellow Belt (Certificate) UC Irvine: Project Management Certificate (PMBOK 5th ed) U Alberta: Software Product Management and Agile Practices (Certificate)
    vsuc_fltilesrefresh_TrophyIcon IT Service Management
    Product Management
    Jira
    Leadership Skills
    DevOps
    ITIL
    Business Analysis
    Atlassian Confluence
    Agile Software Development
    Solution Architecture Consultation
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