Hire the Best IT Service Management Specialists
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🏆 EXPERT-VETTED Over 17 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.

I am a seasoned Information Security Professional with a proven track record in IT governance, IT security, and risk management. With several years of hands-on experience and a collection of industry-leading certifications under my belt, I bring a wealth of knowledge and expertise to every project I undertake. My Expertise Includes: 🔒 Information Security: My passion lies in safeguarding digital assets and ensuring the confidentiality, integrity, and availability of critical data. I specialize in designing and implementing robust security strategies that mitigate risks and protect organizations from cyber threats. 🌐 IT Governance: I excel in developing and optimizing IT governance frameworks that align with business objectives. My strategic approach ensures that IT resources are effectively managed and deliver value while adhering to compliance and regulatory requirements. 📈 IT Risk Management: I thrive in identifying, assessing, and mitigating IT-related risks. My in-depth understanding of risk analysis and management helps organizations proactively address vulnerabilities and enhance their overall security posture. 📜 ISO 27001 Implementation: I have a strong background in leading ISO 27001 implementation projects. My systematic approach ensures that organizations establish and maintain robust Information Security Management Systems (ISMS) to meet international standards. 📚 Security Frameworks: I am well-versed in a multitude of security frameworks, including NIST, CIS, and ISO27001, and can tailor security strategies to fit an organization's unique needs. If you are seeking an Information Security Specialist with a strong foundation in IT governance, a deep understanding of IT risk management, and a track record of successful ISO 27001 implementations, look no further. I am committed to helping organizations fortify their defenses and navigate the complex landscape of information security. Let's work together to safeguard your digital assets and ensure your business remains resilient in today's digital age. Certifications: - EXIN Information Security Management Professional; - ISC² Cybersecurity Certified; - ISO27001 Lead Implementer; - NIST Lead Implementer; - ISO27005 Lead Risk Manager; - Certified Information Security Officer (CISO) v2; - Certified Data Protection Officer (DPO); - Privacy Framework (ISO/IEC 27701, ISO/IEC 29100, and NIST Privacy Framework); - Governance, Risk, and Compliance (GRC) certified; - Certified Cybersecurity Foundation (ISO/IEC 27032) v2; - AWS Cloud Practictioner.

I help businesses automate processes and scale faster through AI-powered solutions, workflow automation, and cloud integration. With a strong background as a Systems and Cloud Engineer (AWS, GCP, Azure), I combine infrastructure expertise with modern automation tools like OpenAI, Zapier, n8n, and Python to deliver smart, reliable, and secure automations. What I Do - AI Automation & Chatbots: OpenAI, Gemini, NotebookLM, agentic workflows, custom assistants - Workflow Automation: Zapier, n8n, Make (Integromat), and API integrations - Cloud & Infrastructure: AWS Lambda, Terraform, Ansible, event-driven systems - Business Process Automation: user provisioning, reporting, internal systems integration Experience Highlights - Developed and deployed an AI chatbot for a U.S. public organization, automating customer and internal processes for 2,000+ users. - Led automation initiatives using OpenAI API, Zapier, and AWS Lambda to reduce manual workloads and optimize enterprise workflows. - Managed and automated enterprise IT environments with Okta, Google Workspace, Jira, and Slack, integrating IAM, SSO, and MDM (Intune, JAMF). - Experienced with Python scripting, API orchestration, and infrastructure-as-code (Terraform, Ansible). Background Before specializing in AI automation, I worked for over a decade as a Systems Engineer and IT Administrator, managing hybrid environments, cloud infrastructure, and enterprise integrations. This experience gives me a deep understanding of how business systems connect and how to automate them intelligently. Key Skills: AI Automation • OpenAI API • Zapier • n8n • Python • AWS • Terraform • Ansible • Okta • IAM • Cloud Infrastructure • API Integrations • Systems Administration • Workflow Optimization