Hire the best IT Service Management Specialists in Brazil

Check out IT Service Management Specialists in Brazil with the skills you need for your next job.
  • $50 hourly
    I have 25+ years in ICT (Information Technology and Communications) management, with solid experience in project management and IT Service Management. Atlassian Certified Expert, I build Business and IT Processes in Jira Service Management and Jira Software, using ITIL 4 concepts together with Agile Methodologies. Playing the roles of Scrum Master, Product Owner, Service Manager, Operations Manager, Processes Manager, AND Business Manager, I'm an expert in putting the business goals to work on tools, and building your processes. Using Change Management skills, I´m able to implement processes and new tools successfully, My Current certifications (this list always gets better) Atlassian Certified Expert: Jira Data Center Administrator (ACP-100) Jira Cloud Administrator (ACP-120), Jira Cloud Project Administrator (ACP-620) Jira Cloud Service Project Administrator (ACP-420) Jira Service Desk Administrator Certified (ACP-400) Jira Project Administrator (ACP-600), Jira DataCenter Project Administrator (ACP-610) Atlassian Pro Skills Badge: Confluence Space Administration (APB-CSA) ITIL 4 Managing Professional: CDS, DPI, HVIT, DPI ISO 20000 PSM Certified Post graduated in Business Administration Human Change Management Professional.
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    Kanban Methodology
    Change Management
    Atlassian Confluence
    System Configuration
    Customer Service
    Service Management Software
    IT Management
  • $75 hourly
    🏆 EXPERT-VETTED Over 15 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.
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    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    Management Consulting
    IT Management
    Business IT Alignment
  • $20 hourly
    With a career spanning 9+ years, I have cultivated a diverse skill set in IT Support and some skills in DevOps, supported by hands-on experience with a wide range of technologies and methodologies. I worked with customer support, improving IT processes, automating tasks, and monitoring infrastructure resources, demonstrating my ability to learn fast, and deliver effective solutions in rapid and dynamic environments. Technologies and Software I've worked with: 🖥 Linux and Windows Servers 🖥 Bash 🖥 Docker 🖥 DDL, DML (SQL) 🖥 REST/SOAP APIs 🖥 Java Applications 🖥 Oracle and Microsoft Databases 🖥 Monitoring tools such as Grafana and Prometheus 🖥 Kibana / Elasticsearch 🖥 Groovy 🖥 SonarQube 🖥 Git 🖥 Control-M Jobs and more Some of the activities I'm familiar with: 👉 Provide customer support over e-mail or chat 👉 Work with ITSM/Ticketing tools 👉 Resolve Incidents, Cases, and problems based on SLA 👉 Reproduce, test, and report bugs to developers 👉 Monitor system health (Services, CPU, Disk Space, Memory, etc) 👉 Monitor automation and troubleshoot failures 👉 Work with other teams/specialists to resolve technical issues 👉 Support change management performing tasks Other skills I have to offer: 💡 Basic programming skills 💡 Experience with Agile Methodologies 💡 Good communication and collaboration 💡 Organization and commitment 💡 Knowledge sharing through KT and technical articles
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    System Monitoring
    Infrastructure Management
    Windows Server
    Linux System Administration
    Customer Support
    Remote Connection Support
    Product Support
    IT Infrastructure
    IT Support
  • $6 hourly
    I'm a ServiceNow developer who is looking to work as a freelance with some additional projects to delivery value for customers around the world. I have two mainline certifications: - CSA (Certified System Administrator) - CAD (Certified Application Developer) I can help you with ServiceNow development activities such as: 1) UI Actions, UI Policies, Business Rules, Client Scripts and so on; 2) Workflows, Flow Designer and Process Automation Designer 3) Next Experience & Workspace development I always looking to learn more and I want to help you.
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    IT Asset Management
  • $19 hourly
    I’m a professional with over 20 years of experience in the Information Technology area. I have worked in the areas of infrastructure, architecture, analysis and software development in the management and supervision of technological departments. Expertise in implementing improvement projects, systems integration and providing managed services. Responsible for implementing software for diagnosing imaging exams and clinical management systems. In IT Processes, my experience is comprehensive, including Information Security, Infrastructure Management, SQL and Oracle relational database modeling, Change Management, Definition of payloads and system integration with Apis and webhooks. Ability to translate business requirements into detailed technical and functional specifications in the implementation of robotic process automation (RPA) projects, promoting cost savings and commercial benefits. Working in environments driven by artifacts, business rules and API integration with a particular focus on Business Continuity, Operations and Monitoring. My work is guided by the agile methodology.
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    Software Systems Engineering
    System Automation
    Functional Prototype
    API Integration
    Incident Management
    Requirements Specification
    Business Intelligence
    Service Cloud Administration
    Process Systems Engineering
    Robotic Process Automation Software
    IT Consultation
    IT Infrastructure
    DevOps Engineering
    Data Analysis
  • $30 hourly
    Dedicated to facing new challenges and always seeking to learn and grow with everything and everyone.Presentation of Technical Skills in ServiceNow Dear colleagues, I would like to share with you a summary of my technical skills, with a special focus on my experience with the ServiceNow platform. As a professional, I have developed solid competencies in various areas of ServiceNow, allowing me to perform its key functions effectively and efficiently. Some of the skills I can highlight include: 1. **Configuration and Customization:** I have experience configuring and customizing ServiceNow instances to meet the specific needs of an organization. This includes creating custom fields, defining business rules, and configuring workflows. 2. **Incident and Problem Management:** I am able to configure and manage incident and problem management processes in ServiceNow, ensuring a quick and effective response to technical incidents and issues. 3. **Change and Release Management:** I have knowledge in configuring and administering change and release management processes in ServiceNow, ensuring a smooth implementation of changes in the IT environment. 4. **Task Automation:** I use ServiceNow's automation features to create automated workflows that help increase efficiency and reduce time spent on manual tasks. 5. **Integrations:** I have experience integrating ServiceNow with other tools and systems, enabling efficient data exchange and a holistic view of the IT environment. In addition to these specific ServiceNow skills, I also have solid knowledge in other relevant technical areas such as networking, operating systems, and virtualization. I am available to collaborate on ServiceNow-related projects and contribute my expertise to the team's success. Sincerely, Jeander Patruni Pallar.
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    Web Application
    Automated Workflow
    CSS 3
    Agile Software Development
  • $18 hourly
    Experiência de 10 anos em Governança de TI Especialista em otimização em gestão de ativos e serviços de TI, com foco na entrega de valor para o negócio. Profundo conhecimento em frameworks de governança, certificado em ITIL e COBIT, e experiência na implementação de melhores práticas. Habilidades excepcionais em Software Asset Management, definição de KPIs para monitoramento e avaliação da performance. Histórico comprovado de sucesso na implementação de projetos de governança de TI, resultando em aumento da eficiência, segurança e confiabilidade da infraestrutura de TI. Conquistas: Participação no 'Carve Out' (divisão de ativos de TI da EMBRAER SA), mais de 700 fornecedores analisados, mais de 30 mil ativos e 25 mil usuários envolvidos, mitigando riscos de incidentes em entregas das áreas de negócio em menos de 2 anos. Participei do desenvolvimento e implementação de sistema de KPIs de performance para monitorar a eficiência dos processos de TI,
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    Software Licensing
    Microsoft Office
    IT Management
    IT Consultation
    IT Support
    IT Asset Management
    Information Technology Strategy
    Information Technology
  • $25 hourly
    I am a seasoned Information Security Professional with a proven track record in IT governance, IT security, and risk management. With several years of hands-on experience and a collection of industry-leading certifications under my belt, I bring a wealth of knowledge and expertise to every project I undertake. My Expertise Includes: 🔒 Information Security: My passion lies in safeguarding digital assets and ensuring the confidentiality, integrity, and availability of critical data. I specialize in designing and implementing robust security strategies that mitigate risks and protect organizations from cyber threats. 🌐 IT Governance: I excel in developing and optimizing IT governance frameworks that align with business objectives. My strategic approach ensures that IT resources are effectively managed and deliver value while adhering to compliance and regulatory requirements. 📈 IT Risk Management: I thrive in identifying, assessing, and mitigating IT-related risks. My in-depth understanding of risk analysis and management helps organizations proactively address vulnerabilities and enhance their overall security posture. 📜 ISO 27001 Implementation: I have a strong background in leading ISO 27001 implementation projects. My systematic approach ensures that organizations establish and maintain robust Information Security Management Systems (ISMS) to meet international standards. 📚 Security Frameworks: I am well-versed in a multitude of security frameworks, including NIST, CIS, and ISO27001, and can tailor security strategies to fit an organization's unique needs. If you are seeking an Information Security Specialist with a strong foundation in IT governance, a deep understanding of IT risk management, and a track record of successful ISO 27001 implementations, look no further. I am committed to helping organizations fortify their defenses and navigate the complex landscape of information security. Let's work together to safeguard your digital assets and ensure your business remains resilient in today's digital age. Certifications: - ISO27001 Lead Implementer; - NIST Lead Implementer; - ISO27005 Lead Risk Manager; - Certified Information Security Officer (CISO) v2; - Certified Data Protection Officer (DPO); - Privacy Framework (ISO/IEC 27701, ISO/IEC 29100, and NIST Privacy Framework) - Governance, Risk, and Compliance (GRC) certified - Certified Cybersecurity Foundation (ISO/IEC 27032) v2.
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    Risk Management
    ISO/IEC 20000
    IT Infrastructure
    IT Management
    NIST Cybersecurity Framework
    IT Asset Management
    Risk Assessment
    ISO 27001
    Governance, Risk & Compliance Software
    Microsoft Azure
    Information Security
    Cybersecurity Management
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