Hire the Best Hospitality Specialists
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Hi, I’m Ana 👋 I’m a Customer Support Specialist and Virtual Assistant with experience supporting Shopify and ecommerce brands through customer communication, backend operations, and day-to-day support workflows. Over the past few years, I’ve worked with international businesses handling: Customer email & chat support Order tracking and shipping issues Refunds, returns & chargeback prevention Shopify order management Gorgias, Zendesk & Freshdesk support Social media customer communication Supplier follow-ups and operational support Virtual assistance and admin tasks I genuinely enjoy customer support and helping brands create positive customer experiences. I’m calm under pressure, detail-oriented, organized, and comfortable handling sensitive situations in a professional and empathetic way. I’ve worked with tools such as: Shopify • Gorgias • Zendesk • Freshdesk • HelpScout • HubSpot • Slack • Google Workspace • Klaviyo • Meta Business Suite I also have experience with English ↔ Portuguese translation, proofreading, and localization projects for ecommerce and online businesses. I’m reliable, proactive, easy to work with, and always focused on clear communication and organized workflows. Currently looking for long-term collaborations with ecommerce brands and remote teams.

🏆 Top-Rated Plus Freelancer on Upwork Hello there, I’m a Customer Success Manager and Project Manager with over 15 years of experience helping SaaS companies and service-based businesses deliver exceptional customer support. ✔ Fluent in English, Spanish, and French — I can connect with your clients globally ✔ Track record of boosting CSAT scores and retention rates ✔ Fast, reliable, and proactive problem-solver ✔ Known for building strong, long-term client relationships ✔ Timely, detail-oriented, and dedicated to your success I’m not just another freelancer, I’m your partner in delivering world-class customer support. Whether you need someone to manage your support team, streamline processes, or resolve client issues quickly and professionally, I’m here to help you keep your customers happy and loyal. Ready to strengthen your customer experience and grow your business? 📅 Let’s set up a quick call — I’d love to learn more about your goals and see how I can help.

I help small businesses grow their social media presence organically through content strategy, reels, and consistent positioning. With over 10 years of experience in digital marketing, I’ve worked with international brands such as Spotify, Tripadvisor, Chanel, and Nespresso, combining strategy, content, and performance to drive real results. Today, my main focus is helping small businesses and personal brands build a strong online presence without relying heavily on paid ads. I support clients with: • Content strategy and planning • Instagram growth (organic) • Reels and short-form video direction • Profile optimization and positioning • Content consistency and engagement My approach is simple: clear positioning + consistent content = sustainable growth. I also bring experience in paid media (Meta Ads, Google Ads), SEO, and email marketing using tools like Mailchimp, ActiveCampaign, and HubSpot — which allows me to connect organic content with broader marketing strategies when needed. If you're looking for someone to help you structure your content and grow your audience in a consistent and strategic way, I’d be happy to help.

I help travel agencies, hotels, vacation rentals, tour operators, and independent travelers create seamless, stress-free travel experiences through personalized trip planning, multilingual customer support, reservation management, and hospitality operations. Every great trip begins with thoughtful planning and exceptional service. Every day, I work with international travelers, helping them organize their journeys, coordinate transportation, recommend local experiences, manage reservations, and solve unexpected situations to ensure a smooth and memorable stay. Whether supporting a tourism business or assisting individual travelers, my priority is always the same: deliver outstanding service, communicate clearly, and create experiences people genuinely remember. My core expertise includes travel planning and custom itineraries, reservation management, customer support and guest relations, guest communication through chat and email, as well as travel logistics and transfer coordination. I focus on delivering organized, seamless, and memorable travel experiences while providing professional and personalized support to both travelers and hospitality businesses. If you're looking for a reliable, multilingual professional who genuinely cares about your guests and your business, I'd love to learn more about your project. Feel free to send me a message—let's discuss how I can help create exceptional travel experiences for your clients.

I’m an international events professional with 13+ years of experience managing high-impact corporate, diplomatic, and multicultural programs across Latin America and North America. My expertise includes event operations, strategic sourcing, vendor negotiation, speaker coordination, stakeholder engagement, and cross-functional project management. Currently at Workiva, I support Marketing & Events initiatives across LATAM, the U.S., and Canada, leading RFx processes, vendor negotiations, and event contracting for conferences and field marketing programs. I have managed sourcing projects exceeding $1M in spend and implemented contract strategies that reduced organizational risk. In parallel, I have supported high-visibility events at the U.S. Consulate General Rio de Janeiro for nearly 14 years, including the 4th of July Celebration, G20-related initiatives, Vice Presidential visits, and Secretary of State visits. Skilled in: • Event Operations & Logistics • Strategic Sourcing & Procurement • Vendor & Contract Negotiation • Speaker & Stakeholder Management • Corporate & International Events • Sponsorship & Partnership Coordination • Field Marketing & Brand Activations • Cross-Functional Project Management

As a Top-Rated Senior SEO Specialist with 7+ years of experience, a consistent 90% Job Success Score, and 87 successfully delivered projects, I help businesses and e-commerce brands achieve explosive, sustainable organic growth — turning websites into powerful 24/7 lead and sales machines. From increasing organic traffic by 500%+ in three months, securing #1 Google positions for highly competitive keywords, to generating hundreds of thousands in additional revenue, I deliver measurable ROI that my clients can see every month. I build future-proof with AI, white-hat SEO systems aligned with the latest Google updates (2026) using the most advanced tools: • Technical SEO Audits & Complete Site Optimization • Advanced Keyword Research & Competitor Domination (Ahrefs, SEMrush, Google Keyword Planner) • On-Page SEO & High-Converting Content Strategy • Authority Link Building & Backlink Strategy • Local SEO & Google Business Profile Mastery • Monthly SEO Management with Transparent Reports & Analytics Whether you’re a startup ready to own your niche or an established company wanting to scale without wasting money on ads, I deliver rock-solid, high-ROI results that last. Ready to get to page 1 on Google, explode your qualified traffic and watch your revenue grow on autopilot? Let’s build an exceptional SEO strategy together. Message me now - I reply fast! - Additional information about my workflow as an SEO Specialist: 🌍 Countries of operation - USA, - UK, - Canada, - Belgium, - Brazil, - Spain, - France, - Netherlands, - Portugal, - Australian and more - My Track Record Speaks for Itself: 🏆 200+ Website Experiences 🏆 10K+ Keywords Top Ranking 🏆 4,9 Star Feedback 🏆 100% Client Recommended 🏆 3000+ Hours Worked ⚒️ Industries I've worked with: - All kinds of Home Service Industry (Plumbing, HVAC, Roofing, Fence & Deck, Moving), - Real Estate Agencies & Realtors, - E-Commerce, - Healthcare & Medical, - Dental Clinics & Medical Practices, - Law Firms & Legal Services, - Beauty Salons & Spas, - Automotive & Aerospace, - Education & E-Learning, - Finance & Accounting, - SaaS & Tech Startups, - Travel & Hospitality, - Shopify Stores, - WooCommerce, - Fashion & Apparel Brands, - Jewelry & Accessories, - Health & Wellness Products, - and Consumer Goods & Electronics. 👨‍💻 My Professional Toolkit: - SEMRush, - Ahrefs - Answer the Public, - Ubersuggest, - Screaming Frog, - Canva - Google Search Console, - Google Tag Manager - Google Analytics, - Plus cutting-edge AI tools for content testing and optimization And more My website: www.mateusmariel,com #SEOExpert #GoogleRanking #OnPageSEO #OffPageSEO #TechnicalSEO #KeywordResearch #ContentMarketing #DigitalStrategy #LocalSEO #ShopifySEO #WordPressSEO #YouTubeSEO #SEOAudit #SEOTools #SEOCopywriting #SpeedOptimization #LeadGeneration #ConversionRateOptimization #GoogleMyBusiness #EcommerceSEO #OrganicTrafficGrowth #AISEO