Hire the Best Hornbill Corporate Service Manager Specialists

A Rising Talent and Customer Service Rockstar. Operations manager with over 10years of extensive expertise in a BPO setup, team management, and operational management (Telco, Retail and Financial Account). Demonstrates a visionary approach to business development. Proven track record in strategic planning and team management, consistently driving growth and optimizing market strategies. Services Offered: Email Management Calendar Management Customer Service Support Sales Support Executive Virtual Assistance

Helping Businesses Deliver Exceptional Customer Experiences & Streamline Operations Hi, I’m Ruby, a dedicated Customer Support Manager and Executive Virtual Assistant with experience supporting e-commerce brands, entrepreneurs, and growing businesses. I help companies provide outstanding customer service, stay organized, and keep operations running smoothly. My focus is simple: save you time, improve customer satisfaction, and help your business grow. 💼 Services I Offer 📌 Customer Support - Email & Live Chat Support - Customer Inquiries & Issue Resolution - Order Tracking & Status Updates - Refunds, Returns & Escalations - Professional and Empathetic Communication 📌 Executive Virtual Assistance - Calendar & Schedule Management - Inbox & Email Management - Task Coordination - Appointment Setting - Administrative Assistance 📌 E-commerce Support - Order Processing - Product Inquiries - Shipping Updates - Customer Retention Support - Shopify & General E-commerce Operations 📌 Administrative & Operations Support - Data Entry & Documentation - File Organization - Workflow Coordination - Process Improvement - Daily Operations Management ⚡ Why Clients Choose Me ✔ Excellent Written Communication Skills ✔ Fast Response Time & Reliability ✔ Detail-Oriented and Highly Organized ✔ Proactive Problem Solver ✔ Professional and Customer-Focused Approach ✔ Quick Learner and Adaptable to New Tools I don't just complete tasks—I help businesses create better systems, provide exceptional customer experiences, and operate more efficiently. 📩 If you're looking for a dependable Virtual Assistant and Customer Support Specialist who can help lighten your workload and support your growth, let's connect! I'm ready to help your business succeed.

Detailed manager who values task completion and client satisfaction. Drive sales by identifying customer needs and providing solutions through in-person interactions, phone calls, and Email correspondence. Built a parts and service department from not turning a profit to profitable and hitting goals in 3 months. Integrated the warranty department of the business into the service department to efficiently track and repair any customer concerns from start to finish, worked in conjunction with corporate management to help make it all a success. If you need someone who can step in, understand your needs quickly, and help with practical solutions that move things forward, I would be happy to work with you. Managed daily/monthly inventories and reconciliations, Achieved multiple months of 0$ in inventory discrepancies. With some years ending in 90% + accuracy's. Ensured quantity and quality of items shipped, request and track any replacement items. Keep offices and shop stocked with items needed for daily operations. Spearheaded projects, start to finish for a variety of entities and complexities from ice cream stands to a variety of government agencies and Hollywood film industry. Able to effectively utilize a multitude of trade skills and experiences to complete tasks from fabrication/mechanical to administrative matters, training. Focused on critical details and ensuring tasks are completed properly. Customer service, satisfaction, and problem solving oriented. ADDITIONAL EXPERIENCE & SKILLS; -CRM systems and workflow management -Google Docs and Microsoft Office -IT support and troubleshooting -Sales training and best-practices development through corporate and online programs -Website planning and design recommendations to improve usability and engagement -Business planning, mission statement development, and strategic visioning -Project management across multiple industries -Development and implementation of profit-increasing programs and operational improvements -Employee interviewing, onboarding, and training -Procurement management and coordination with supply chain and logistics partners -Human Resource Sensitivity Certification -Creative writing -Installation of multi-camera surveillance systems

Tickets piling up? Customers waiting too long? Sales slipping through the cracks? I'm the person businesses bring in to fix that — and keep it fixed. 10+ years of experience delivering IT support, dispatch, sales, and customer service for U.S., Australian, German, Israeli, New Zealand, and Singaporean companies, with a consistent 5.0-star track record across every role. I adapt quickly, require minimal training, and take ownership from day one. 💻 IT Service Desk / MSP Dispatcher Ticket triage, SLA monitoring, and technician scheduling using ConnectWise Manage, IT Glue, Datto RMM, and CIPP — plus full Microsoft 365 admin (Azure/Entra ID, Exchange Online, Teams). I keep service boards moving and SLAs on track. 🔧 HVAC Customer Service & Dispatch End-to-end client support via phone, email, and chat — scheduling, permit processing, home warranty coordination (American Home Shield, First American, Cinch, and more), work orders, and payment processing in Housecall Pro. 📞 Sales & CRM Lead qualification, inbound/outbound calls, quote assistance, and upselling — with a track record of turning conversations into closed business and repeat customers. 📋 Virtual Assistant Calendar and inbox management, data entry, scheduling, and coordination across Google Workspace, Microsoft Office, and Teams/Zoom — the behind-the-scenes support that keeps your day running. 🛒 eCommerce & Social Media Shopify and WooCommerce store management, order/return processing, HubSpot/GoHighLevel/Freshdesk, plus social content creation, scheduling, and influencer outreach across Facebook, Instagram, TikTok, and LinkedIn. Clients describe me as reliable, detail-oriented, and easy to work with under pressure — someone who figures things out instead of asking for hand-holding. If you need someone who can step in and make an immediate impact, let's talk.

With over 20 years of experience in customer service and operations, I have built a strong track record of delivering exceptional customer experiences, resolving complex issues efficiently, and supporting business operations with professionalism and attention to detail. I am committed to providing reliable, organized, and client-focused virtual assistance that helps businesses save time, improve customer satisfaction, and stay organized. What I Can Help You With ✅ Calendar management and appointment scheduling ✅ Customer support via email, live chat, phone, and SMS ✅ Data entry and maintaining accurate customer records ✅ Creating, updating, and organizing customer profiles, documents, and spreadsheets ✅ CRM management and customer information updates ✅ Administrative support and day-to-day operational tasks Tools & Platforms Avaya Siebel CRM Upwork Desktop App Microsoft Office (Word, Excel, Outlook) Google Workspace (Docs, Sheets, Calendar) I take pride in being dependable, detail-oriented, and responsive. Whether you need ongoing administrative support or someone to deliver excellent customer service to your clients, I am ready to contribute to your team's success. If you're looking for a dedicated Virtual Assistant and Customer Support professional who values quality, communication, and reliability, I'd be happy to discuss how I can help. Feel free to send me a message—I look forward to working with you!

🚀 Elevate Your Business with a Solution-Hungry Assistant! 🚀 If you're seeking a dedicated professional to catapult your business to new heights on Upwork, your search ends here! I am a dynamic individual with a proven track record in administrative support and data entry, poised to optimize your operations and amplify your success. 🔍 Work Experiences: Outwit - Settlement Specialist: Adept at handling payment transactions and ensuring seamless cash flow management. Sykes - CSR (Capital One Canada): Expert in assisting customers with credit card inquiries and transactions. Convergys - Fraud Analyst (Citibank US): Skilled in analyzing and investigating suspicious transactions. Quantrics - Technical Support (Bell Canada): Providing top-notch technical assistance to customers. Yasheng Group - Operations Officer: Master of live chat support and efficient transaction processing. Agents Only - CSR (Order Entry): Assisting with orders promptly and accurately. Keywords Studios Manila - Email Support: Handling customer queries for top-tier gaming companies like Kakaogames, Discord and Ubisoft Mobile. LG Home Comfort - Admin Support (HVAC Company) - Responsible for answering calls, scheduling jobs, supporting technicians, managing paperwork, and keeping daily office operations on track. 💼 Skills Snapshot: Proficient in MS Office Suite and Google Suite. Multitasking maestro with a keen eye for detail. Communication wizard, both written and verbal. Quick problem-solver with deadline-driven dedication. Familiarity with communication and project management tools like Slack, Zoom, Jira, and more. 🛠️ What I Can Do for You: Streamline administrative tasks and boost efficiency. Manage calendars and schedules seamlessly. Execute stellar email campaigns and efficient inbox management. Deliver top-notch customer service and nurture client relationships. Proficient in Zendesk, Helpshift, and Microsoft 365 for optimal support. 💡 Tools I Know: Salesforce, Amazon Connect, ServiceTitan, Zendesk, Microsoft Office Applications, Helpshift, Deel, SharePoint, Gmail, Google Calendar, Looker Studio, Live Chat, Cronos, Jira, Wise, When I Work, Facebook, Skype, Zoom, Okta, Discord, Lark, Instagram, WhatsApp, Microsoft Teams. Availability: 20-40hrs weekly