Hire the Best Hornbill Corporate Service Manager Specialists

I help SaaS companies, eCommerce brands, and service-based businesses build structured, reliable customer support systems — while also working hands-on when needed. With 10+ years of experience in global customer support (US, AU, EU markets), I’ve managed phone, chat, and email operations across industries including SaaS, healthcare software, property management, eCommerce, moving services, and home services. I build structured workflows, implement QA systems, optimize helpdesks, and ensure 24/7 coverage with consistency and professionalism. What I can help you with: • 24/7 Customer Support (Phone, Chat, Email) • SaaS User Support & Onboarding • eCommerce Order, Refund & Chargeback Management • CRM & Helpdesk Optimization (Zendesk, HubSpot, Gorgias, Salesforce) • SOP Creation & Escalation Workflows • Lead Intake & Call Handling • Support Team Training & Quality Monitoring • Sales

Looking for a virtual assistant that can do the work for you? Let me take that off your plate and get straight to the point. Let's get started! 🚀 𝑯𝑬𝑹𝑬 𝑨𝑹𝑬 𝑻𝑯𝑬 𝑻𝑨𝑺𝑲𝑺 𝑰 𝑪𝑨𝑵 𝑶𝑭𝑭𝑬𝑹: ⭐ Logistic Coordinator ⭐ Customer Success ⭐ Customer Experience (Chat, Email, Voice) ⭐ Calendar Management ⭐ Data Entry & Research ⭐ Administrative Support ⭐ Project Management ⭐ Managing disputes on Stripe, and PayPal Tools & systems I've used: ⚙️ Google Suite, Microsoft Office ⚙️ Slack, Zoom, Teams, Canva, ChatGPT ⚙️ Uber Freight, Zendesk, Freshdesk, Freshchat, Salesforce, Zoho Desk ⚙️ Shopify, Amazon, TikTok, Walmart 𝑾𝑯𝒀 𝑴𝑬? ✅ Professional Experience ✅ Resilient ✅ Quick Turnaround ✅ Quality Customer Support ✅ 24/7 available

Hi there! 👋 I’ve worked remotely since 2018, starting as an Executive Assistant/Virtual Assistant and eventually growing into an Operations Manager role at a startup. Over the years, I’ve supported the business across operations, sales, customer acquisition, logistics, finance, and administration, including helping grow it from four-figure to six-figure gross income. I’m a hands-on generalist who’s comfortable wearing different hats and working independently. I like taking ownership of my work, following up until things are completed, and making sure nothing falls through the cracks. If there’s a problem, I’ll investigate it, communicate with the right people, and find a solution instead of waiting for step-by-step instructions. I have experience with CRM management, B2B lead generation, cold outreach, customer and vendor communication, shipping and logistics, invoicing, purchase orders, bookkeeping-related tasks, reporting, and process improvement. What I can help you with: Executive & Virtual Assistance Operations & Administrative Support Sales & Business Development Cold Outreach & Lead Generation CRM & Pipeline Management Customer Service & Customer Success Logistics, Shipping & Order Coordination Vendor & Team Coordination Invoicing, Quotations & Purchase Orders Bookkeeping & Financial Administration Reporting, Follow-ups & Process Improvement I’m looking for long-term opportunities where I can become a reliable part of the business, take ownership, and help keep things running smoothly. Feel free to send me a message — I’d love to chat about how I can support you!

I'm a business graduate with over six years of experience across operations, remote team management, customer success, and event support. I've worked across multiple industries; logistics, education, marketing, and events and in each role I've been the person who keeps things running behind the scenes. Most of my career has been in environments where I had to figure things out on the go. At a startup tutoring platform serving students across the UAE, UK, KSA, and the US, I was managing sales, operations, HR, and admin simultaneously. That experience taught me how to prioritize fast, communicate clearly, and deliver without needing a lot of direction. The work I'm most proud of is what I built for a US-based construction expo company. I started by organizing and researching large volumes of incomplete industry data from US directories a project I handled independently for over two years. As the scope grew, I brought in and managed additional resources. Later, I pitched and set up a Pakistan-based remote registration team for them negotiating a cost-effective model that saved them significantly compared to their local staff. I hired the full team within a week, established the workflows, and we consistently delivered 200+ outbound calls per day with a minimum of 20 registrations per agent daily. The team operated successfully for close to a year. I bring the same level of ownership to every engagement whether it's managing a team, handling operations, supporting an event, or keeping the back-office in order. I work well independently, I'm reliable across time zones, and I take deadlines seriously. If you're looking for someone who can hit the ground running and actually get things done I'd be glad to connect.

✨If you're looking for a customer support professional who can communicate clearly, handle customers independently, and keep day-to-day operations moving without constant supervision, I can help. 💰I've supported businesses through phone, chat, and email, handled customer inquiries, processed orders, managed accounts, scheduled appointments, and provided day-to-day virtual assistance. My experience includes: 💎Customer support via phone, chat, and email 💎 Account management and customer follow-up 💎Order processing and order tracking 💎Appointment setting and inbound calling 💎Customer issue resolution and escalation 💎Data entry and administrative support 💎Salesforce and CRM-related tasks 💎Google Docs and Microsoft Excel 💎Transcription and documentation 💎Social media support and basic administrative tasks I have worked with customers in different industries, including e-commerce, automotive, security-related products, locksmith services, and garage door services. I don't believe customer support is simply about answering tickets or calls. It's about listening carefully, understanding the customer's problem, taking ownership, and making sure the customer receives a professional experience. 🛠️Tools used ➡️Google workspace, slack, Gmeet, zoom ➡️Alpha CRM, ZOHO CRM, Zendesk, HubSpot ➡️Google Sheets, Excel, Microsoft 360 ➡️Canva, RingCentral ➡️Facebook, Tiktok, Instagram, Youtube ➡️Chatgpt, Claude, Gemini If you need someone reliable to represent your business, communicate with customers, manage support tasks, and keep things organized, send me a message. I'd be happy to learn about your workflow and see how I can help. ✨3 Quick Steps 1️⃣Send me an Upwork message 2️⃣Click the green "Schedule Meeting: button 3️⃣Choose a 15-minute slot, and I'll confirm right away 📩 Let's talk about how I can make your life easier!

💻 E-Commerce Specialist | Customer Support • Order Management ✨About: I’m an Account Manager & E-Commerce Support Specialist with 5+ years of experience in customer service, order management, fulfillment, and online store operations. I help businesses manage customer accounts, keep orders moving, resolve issues, and handle day-to-day e-commerce tasks—so you can focus on growing your business. ✨ Tools I Use: • Salesforce • Zoho • NetSuite • Alpha ✨ What I Can Do: Account & Customer Management — Customer support, inquiries & issue resolution E-Commerce Operations — Orders, invoicing, tracking, refunds & fulfillment Store Management — Product listings, pricing & order updates Customer & Vendor Coordination — Smooth communication & problem-solving