Hire the Best IT Service Management Specialists
in Canada

Whether you need: • A custom web application for your business • A cross-platform mobile app (iOS & Android) • IT infrastructure setup and support • WordPress site development or migration • AI-powered website with intelligent features built in • Workflow automation to save time • Emergency technical troubleshooting • An AI chatbot to handle customer inquiries I bring enterprise-level expertise with the personal attention of a dedicated professional. With 8+ years of experience and cutting-edge AI certifications, I bridge the gap between traditional IT infrastructure, modern web & app development, and artificial intelligence applications. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT MAKES ME DIFFERENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ AI-First Approach: I don't just build websites and apps — I integrate intelligent automation that saves you time and money ✅ Real Business Impact: My AI chatbot reduced client support tickets by 40% in the first month ✅ Full-Stack Capability: From servers to AI APIs to mobile apps, I handle the complete technology stack ✅ Enterprise Experience: Previously worked at Automattic (WordPress parent company) serving thousands of clients ✅ Always Available: Saskatoon-based, fluent in English/French, responsive within hours ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📱 APP DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Cross-platform mobile apps (iOS & Android) using React Native/Expo — one codebase, two platforms • Custom web applications built in React or Next.js • AI-powered apps with integrated chatbots, smart search and automation • In-app payments via Stripe, RevenueCat and PayPal • Push notifications, real-time data and offline support • Published to App Store and Google Play ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🌐 WEBSITE DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WordPress Development • Custom themes and plugins — no page builder bloat, clean PHP and ACF • WooCommerce stores with intelligent product recommendations • Site migrations, security hardening, performance optimisation • Ongoing maintenance and support (50+ WordPress sites built) AI-Integrated Websites • Websites with built-in AI chatbots for lead capture and support • Smart search powered by vector embeddings • Personalised content and product recommendations • Automated content pipelines (blog, SEO, social) Full-Stack Applications • React/Next.js web applications • REST API development and integration • Database design (MySQL, PostgreSQL, MongoDB, Vector DBs) • Progressive Web Apps (PWAs) that work offline ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI & AUTOMATION SERVICES ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI Chatbots & Virtual Assistants • Custom chatbots that handle FAQs, bookings, and lead qualification 24/7 • RAG (Retrieval Augmented Generation) systems that answer questions using your company docs • Multi-language support and natural conversation flows • Integration with your existing CRM/tools 📄 Intelligent Document Processing • AI-powered contract analysis and key information extraction • Automated data entry from PDFs, invoices, and forms • Document classification and routing • Content summarisation for reports and research ✍️ AI Content & Communication Tools • Automated email response generation • SEO content creation and optimisation • Social media post generation • Marketing copy that converts 🔗 Workflow Automation • Multi-agent AI systems for complex business processes • API integrations connecting your tools (Zapier, Make, n8n, custom) • Automated reporting and analytics • Smart notification systems ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠️ IT SUPPORT & INFRASTRUCTURE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Office 365 administration (user management, Teams, SharePoint, Exchange) • Active Directory and Azure AD setup/migration • Network troubleshooting and security configuration • Hardware/software support (Windows, Mac, Linux) • Server administration and virtualisation (VMware, cloud platforms) • Remote desktop solutions and VPN setup • DNS, SPF, DKIM, DMARC and email deliverability configuration • Cloudflare setup and management ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Let's build something great together!

Hi! Thank you for stopping by my profile. I'm dedicated to providing seamless technical support and customer service that ensures smooth, stress-free client experiences. Technical issues are addressed quickly and effectively, minimizing downtime and frustration. The focus is always on clear communication, practical solutions, and continuous improvement to meet evolving client needs while delivering exceptional service at every step. I have acquired associate-level expertise ✅Cloud computing, with knowledge of Microsoft 365 Apps Deployment. ✅Licensing and Billing: managed a user base of about 5,000 computer accounts and mailboxes. ✅Exchange Online; SharePoint Online; Microsoft Teams; OneDrive for Business. Key Competencies: ▶️ Multi-tasking and time management. ▶️ Identifying and resolving security vulnerabilities. ▶️ Conducting system performance analysis and optimization. ▶️ Performing maintenance and upgrades on existing systems. ▶️ Collaborating with other IT professionals to resolve complex issues. ▶️ 4me, Remedy, Freshdesk, Zendesk, OS, RT & Rhino ticketing systems. ▶️ Technical troubleshooting, diagnosing, and resolving hardware and software issues. ▶️ Documentation of steps in resolving technical issues for knowledge bases (KB). ▶️ Customer inquiries handling and resolution by communicating via emails, chats, and phone calls. ▶️ Hardware and software support: repairing, installing, and configuring local/ network printers and scanners. Contact me for a committed technical support and customer service specialist who will deliver exceptional support while guaranteeing customer satisfaction.

• Visa Status - Canadian Permanent Resident holder. • Total 10+ years in IT industry. • Executed Roles of Scrum Master, Project Manager, Agile Coach. • Certified in PMP, PMI-ACP,PSM1,PSPO1,AZ-104,AZ900, LSSGB,Kanban, ITIL, Hold dual bachelors degree one in Engineering and other in Physics. • Highly skilled in Project Management and implementing Scrum framework. • Proficient in tools like MS project, Jira, Azue Devops Board, kanban, Asana board. • Executed IT projects in Quality Assurance Testing and Cloud implementation. • Have in-depth knowledge in SQL, Microsoft Azure.

Looking to win RFP projects but lack the time and/or internal expertise to compete? What if you could hand off the management, proposal development & strategy to someone you trust? I work with teams to deliver clear, compliant, high-value proposals - calmly and on time. I produce winning proposals focused on positioning through: - Differentiation - Core Value Proposition - Understanding Core Needs and Objectives - Matching Score Criteria Areas - Past Performance Projects and Testimonials - Simple and Intuitive Presentation Design - Stand out Executive Summary I’m a Senior Proposal & RFP Specialist with 15+ years of experience supporting complex, high-value bids where clarity, compliance, and on-time delivery are non-negotiable. I step in at any stage of the process to help teams produce clear, persuasive, evaluator-focused proposals under pressure. What I Can Support Immediately - Full RFP / Proposal Writing (end-to-end or modular) - Consultation on RFP's or in progress proposals - Template, Layout, Graphic Design and Drawings - Executive summaries & Win Themes - Proposal restructuring, editing, and final review - Submission readiness and quality control I’m comfortable working from rough inputs, dense technical material, or partially completed drafts - and turning them into a coherent, compliant, and compelling response. Why Clients Choose Me - 15+ years handling complex bids - including large, high-risk submissions - Structured and dependable - organized approach, clear milestones, no surprises - Fast and focused - effective under tight timelines and evolving requirements - Collaborative - I work smoothly with SMEs, sales teams, and leadership Clients have told me they hire me not just for writing quality, but also for the confidence and stability I bring to high-stakes proposals. Engagement Options Most engagements start as a one-off RFP or proposal. For teams with multiple bids or ongoing needs, I also offer short-term or ongoing bid support once we’ve worked together. Common ways clients engage me: - One-off proposal or RFP response - Proposal review and improvement - Ongoing bid support (optional retainer)

👋 I’ve been running Blue Arrow Consulting for nearly a decade, helping organizations simplify complexity and scale with confidence. With 15+ years in IT operations, business analysis, and process optimization, I bring both strategy and execution. ✨Core Expertise 📝 Requirements Gathering & Business Analysis ⚙️ Workflow Mapping & Process Optimization ✨ Digital Transformation & Business Process Management (BPM) 👥 Stakeholder Engagement, Facilitation & Change Management 🎯 Training Programs & User Adoption Strategy ⚡ Business Process Automation and Integration (Power Automate, Zapier, Microsoft 365, Google Workspace, QuickBooks Online) 📊 Data Analysis, KPI Development & Reporting (Power BI, ETL, dashboards) 🛠️ Tools & Platforms – Jira (including Service Management), Power BI, AI platforms (OpenAI, Copilot, Gamma, etc), CRM/ERPs, Asset Management platforms (EAM, Roughneck, Maximo, etc), Content Management platforms (SharePoint, Content Server, etc) 💡 Client Highlights ➡️ Delivered an application rationalization initiative that freed $2MM for reinvestment by optimizing existing systems ➡️ Supported a startup’s growth from 18 to 60 employees in 3 years by building a hiring plan, onboarding framework, and training programs ➡️ Conducted a CRM and ERP review that streamlined operations, reduced costs, and improved system adoption ➡️ Built Power BI dashboards that gave executives real-time clarity on KPIs and performance, and allowed them to make real-time, data driven decisions Leaders come to me when firefighting has replaced strategy or when systems no longer support growth. I ask the right questions, design scalable processes, and implement automation (Zapier, AI, Power Automate) that frees teams to focus on what matters. ✅ Outcomes, not just outputs.

With over 15 years of expertise in IT project management and implementation consulting, I excel in driving successful outcomes through meticulous planning, seamless execution, and effective collaboration across diverse teams. My track record includes spearheading complex projects, optimizing processes, and leveraging technology to enhance operational efficiency and employee experiences. At a Canadian Government Crown Corporation, I led cross-functional teams to optimize IT operations in IT Service Management and spearheaded key system implementations, such as Ceridian Dayforce and D365 CRM, to support business objectives. My role involved managing multiple projects, streamlining software development processes, and implementing comprehensive IT request management programs. Some titles I held: Manager, IT Service Optimization and Projects, Product Manager, Business Relationship Manager and Business Analyst. As a Manager, Business Analyst at Keous Solutions Inc., I managed business analysis processes, led integration initiatives, and collaborated with external stakeholders to ensure project success. Additionally, my experience as an HRIS Business Analyst at Ryerson University equipped me with the skills to lead system enhancements and ensure compliance with regulatory requirements. My educational background includes a Bachelor of Commerce with a major in IT Management and a minor in HR from Ryerson University. I also hold certifications in ITIL 4 Foundations, Google Project Management, and Google Cloud Digital Leadership. I have completed many courses in other subjects, including Cybersecurity and have worked closely with Information Security and Audit teams. I am passionate about leveraging my skills and experience to drive project success and deliver tangible results for clients. If you're seeking a dedicated and results-driven IT project manager, delivery manager, or implementation consultant, let's collaborate to achieve your business goals.