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With over 20 years of Talent Acquisition (Human Resources) management experiences in corporate (startups to global enterprises), staffing agency and consulting environments, my passion lies in coaching and consulting for those who are just starting out their professional career to executives, and everyone in between. My expertise include: - Career Planning and Advisory - Resume Writing and Interview Preparation - Job Offer Negotiation - Application Tracking System (ATS) Implementation and Optimization - Networking and Social Media Branding - Contingency Workforce Management (Ie, staffing agency and independent contractors) - Leadership Coaching, and more. My industry experiences spanned across Retail, Telecommunications, Transportation and Supply Chain, and Technology. I am a Chartered Professional of Human Resources, certified in Strategic Workforce Planning and Contingent Workforce Management, and love all things related to Employer Branding/EVP. Additionally, I have over a decade of experience in coaching and mentoring in both structured/formal programs and ongoing arrangements. If you want a 20+ year HR coach in your corner, let’s chat and get to work! Disclaimer: As a freelancer, I would like to make it clear that the views, opinions, and work produced during our collaboration are solely my own and do not reflect any current or previous employers. It is important to note that any information or insights shared during our interactions are based on my personal expertise and experiences as an independent freelancer. I adhere to strict confidentiality and ethical standards, .

🥇 Expert-vetted top 1% on Upwork. 🥇 Industry leader with 10+ years partnering directly with hiring managers at Google, Meta, Apple, Tesla, and Amazon. I've written 5,000+ resumes and reviewed 100,000+ applications. My clients have a 95% interview rate within 60 days. That's not luck. That's strategy. Recruiting is split into two worlds: 50% algorithm, 50% human judgment. Most candidates fail at one. I make sure you win at both. I specialize in the 10-second test, passing ATS filters that screen 80% before any human reviews your application. My expertise comes from a decade of hands-on work with ATS platforms like Workday, Lever, Greenhouse, iCIMS, BambooHR, and Jobvite. I understand exactly how these systems parse resumes and what signals matter to both machines and hiring managers. This goes far beyond keyword stuffing. I've spent years reverse-engineering what actually works across different environments and how to design resumes that pass automated screening and command recruiter attention. My MBA thesis focused on technology and talent acquisition has earned me the chance to be featured in MarketWatch, Yahoo Finance, and Digital Journal, which informs every resume I build. Every project is handled personally by me. No outsourcing. No templates. No cookie-cutter approaches. Just a tailored strategy that reflects your unique value and authentic voice. ------------------------------------------------------------------------------------------------------------------ 📢 “But what about AI? Don’t online resume builders handle that now?” 📢 Fair question. Tools like ChatGPT or Claude are fast, but they're not strategic. They generate clean formats and surface-level keyword matches, which sounds good until you realize the output looks like 10,000 other resumes. Generic. Repetitive. Disconnected from your career narrative. Here's what tools can't do: capture complexity. A non-linear career path. Leadership potential buried in your experience. Technical depth that needs to translate into business value. These platforms aren't built to understand how hiring managers actually evaluate talent or what signals they're reading between the lines. I understand the technical layer (how ATS parses resumes) and the human layer (how recruiters assess intent, growth, and cultural fit). That combination is where strategy happens. I don't just fill in templates. I structure your entire narrative around what actually drives hiring decisions. ------------------------------------------------------------------------------------------------------------------ 🕒 Ready to get serious about your next move? Here is how it works. 🕒 1) Strategy Conversation: We start by understanding your goals, what's been holding you back, and how you want to position yourself in the market. 2) Diagnostics: I audit your current resume against ATS requirements and what hiring managers are actually looking for. You get clear feedback on what's working and what needs to change. 3) Narrative Mapping: We map out your career story. This isn't just listing achievements, it's positioning them so they answer what hiring teams are actually asking. 4) Resume Drafting: I build your resume with every section intentional. Achievements are contextualized, keywords are strategic, and your voice comes through. 5) Refinement Rounds: You review the draft, I iterate based on your feedback. We continue until the final version reflects both strategic precision and your authentic voice. ------------------------------------------------------------------------------------------------------------------ Resume Writing | Resume Strategy | Career Positioning | ATS Optimization | Executive Resume | Senior Resume | Tech Resume | Career Transition | Job Search Strategy | Interview Preparation | LinkedIn Optimization | LinkedIn Profile Writing | Personal Branding | Career Coaching | Recruiting Strategy | Hiring Systems | Keyword Optimization | Resume Formatting | Certified Resume Writer | CPRW | Modern Resume | CV Writing | Talent Acquisition | FAANG

Are you a Product Manager, Software Engineer, IT Leader, or Executive looking to advance in your career? Perfect! You've come to the right place. Over the past 5+ years, I've helped 1,000+ clients, including corporate leaders (like the ex-CTO of IBM), entrepreneurs, and senior individual contributors, land their dream job, earn more, feel more confident, and finally enjoy going to work again through transformational resume writing and holistic career coaching. I specialize in resume writing, LinkedIn branding, and career coaching to help you land interviews at top companies like Google, Amazon, and Coinbase. I've worked with Directors, Vice Presidents (VPs), C-Level Executives, Software Engineers, Product Managers, Product Owners, Data Scientists, Data Engineers, IT Specialists, and other professionals to help them take the next step in their careers. I leverage my experience in Tech as an ex-product manager, software engineer, and technical lead to help my clients pursue a new role and pass lengthy, difficult interview processes. Here is a quick breakdown of industries and areas I've written for across the senior individual contributor to director-level, and C-suite executives: 1) Healthcare 2) Information Technology 3) Banking, Investing & Finance 4) Engineering & Product Management 5) Robotics, AI/ML, and Quantitative Computing 6) HealthTech, FinTech, PropTech, and Clean Energy 7) Management Consulting, MBB, and Big 4 Accounting And I've worked with clients at: CITI Group, JP Morgan, Google, Netflix, Airbnb, Blizzard Entertainment, Microsoft, Goldman Sachs, Visa, Mastercard, Amazon, Twitch, Discord, Valve, Riot Gaming, Ford, General Motors (GM), Tesla, Atlassian, VMWare, Cisco, Intel, Nvidia, Dell, AMD, and more. In addition to career coaching and resume writing, I help professionals build their LinkedIn presence. I've gone viral over 5X with posts reaching as many as 5 million (M) impressions and 10,000+ likes. I'm a professional copywriter and understand the platform at the highest level. My background: - Ex-product manager, software engineer, and IT technical lead. - Over 1,000 resumes written (entry-level to C-level). - 100+ clients coached into landing new roles. - 5+ years of experience writing resumes. - CPRW, CPCC, CIC. Send me a message if you want to land your dream job, earn more, and finally enjoy going to work again. I'll help you perfect your resume and feel more confident in your job search & career. Cheers! --- Helping Tech Professionals Land 6-Figure Roles | Resume Writing | LinkedIn Optimization | Interview Coaching | Salary Negotiation | Job Search Support & Reverse Recruitment

OVERVIEW I am an accomplished professional with diverse experience in technical roles, recruiting, management, human resources, executive leadership, and writing. My services encompass Recruiting and Talent Acquisition, Business, Career, and Life Advisory, Management Consulting, and non-fiction writing. RECRUITING AND TALENT ACQUISITION My primary goal in recruiting is to hire the most qualified candidate for each position promptly. I excel in sourcing candidates, screening applications, conducting interviews, and performing reference checks. This expertise, honed from managing and supervising 30% of the first 250 people I recruited, has contributed to a 94% hiring success rate. I offer full-cycle recruiting, from job descriptions and candidate sourcing to interviews, reference checks, job offers, and post-hire follow-up. I can work independently or collaborate with your HR team or managers, handling any or all stages of the process. I’ve recruited for positions across industries such as Computer and Information Technology, Finance, Engineering, Manufacturing, Internet, Social Media, Energy, and Utilities, filling various roles including part-time, full-time, contract, freelance, and student placements. These roles spanned positions in Administration, Technical, Sales, Management, and Executive. BUSINESS, CAREER, AND LIFE ADVISOR I guide individuals toward realizing their full potential and life ambitions. My advice draws from academia, best practices, and holistic personal development methodologies. I tailor my guidance to your unique perspective, considering all relevant factors. MANAGEMENT CONSULTANT With an engineering background and extensive management and business experience, I possess firsthand knowledge of creating and optimizing company or department operations. My services include assessments, recommendations, implementation strategies, and follow-up metrics for enhancing systems, processes, and human interactions across business development, marketing, human resources, and operations. I’ve worked with companies of varying sizes and across diverse industries. NOTABLE ACHIEVEMENTS • Led project teams of 24 people. • Managed departments with 68 staff. • Recruited 240 technical and support staff within 18 months. • Conducted resource planning for 400 employees. • Reduced operating expenses by up to 27%. • Achieved $10M in revenues within three years for an engineering consulting startup. I excel in communication, relationship management, and overseeing all aspects of the business process. My proficiency lies in researching, assessing information, and applying critical thinking to identify relevant insights. NON-FICTION WRITER Leveraging my experience in management, recruiting, HR, and career advising, I excel at writing resumes, profiles, job descriptions, sales proposals, business and management strategies, career advice, articles, blogs, personal lifestyle topics, and more. My diverse professional and personal background ensures I bring a unique perspective and depth of understanding to every piece I write.

I help people get jobs in customer success. My approach to resumes differs from your average writer, this strategy is geared 100% towards landing more interviews and is meticulously crafted based on keyword visibility and modern design. 🔑 Analyzing industry related keywords to position you as the BEST candidate possible 💣 Showcasing IMPACT by prioritizing achievements over “responsibilities” ✔️ Optimizing your resume to pass the infamous “ATS” 🔥 Formatting content to be aesthetically pleasing 🔎 Ensuring proper grammar, punctuation, and flow A former team lead of customer success management at a Toronto SAAS company. I led a team of 9 customer success manager. Importantly, I have hired 15 people (i..e, support, onboarding team, account managers), created onboarding process, customer journeys, email outreaches, health scores, CSM scripts, playbooks for churn and renewals. I currently am a Key Enterprise customer success managers for the largest E-Commerce companies in Europe and Middle East Key Enterprise Customer Success Manager - Recharge ● Held the largest portfolio across 25 account managers, with an annual revenue of 50 million USD ●Managed 35 key accounts across Europe with 0 churn in 12 months ● Secured 15 contracts worth 50 million to 200 million USD with C-suite executives ● Developed product roadmap to increase EU company revenue (i.e., currency, language, payment processors) ● Established customer advisory board in Europe to shape product road map ● Revived company presence and merchant relationships throughout Europe following severe neglect ● Mentored 3 junior account managers in bi-weekly meetings to improve best practices and strategic advisement ● Established account manager best practices in data hygiene, Salesforce, notes, and call recording Enterprise Success Manager - Pencil • Managing 50+ accounts (Fortune 500 Enterprise accounts) and owning entire customer portfolio • Conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals. • Owning entire customer lifecycle post sales • Established new service offering to increase client LTV 50% • Established standardized kickoff scripts for consistent customer experience • Direct the efforts of diverse groups to achieve program goals and objectives, including internal cross-functional teams, Product, Creative, Engineering, and 3rd party partners • Works progressively with sales and marketing team to identify customer growth areas, exploit strategic advantages, and build value for existing customers • Currently executing a project to create a customer journey map to affect time to value, value progression, and customer sentiment Customer Success Team Lead - OneLocal • Directly managed 7 CSM's remotely in UK, Canada, South America • Developed scalable process for new user on-boarding and ongoing training. • Create scripts for CSM's to enable scalable processes and consistent customer experience • Lead training sessions to continue to strengthen and develop the CSM team's core skills. • C-suite and Investor relationships for the company • Establishing a customer advisory board with product team to navigate road map • Work with the product and developer team to design, implement and improve-app user experience. • Creation and implementation of multiple customer journeys across the product suite. • Collaborating with the sales team to support company growth (case studies, referrals, training) • Own ultimate responsibility for the customer’s retention and expansion success with enterprise and Senior Customer Success Manager •Responsible for managing a portfolio comprised of 200+ small business clients and enterprise clients •Maintained client relationships to ensure adoption, retention, and expansion of SAAS products. •Carried monthly quota of churn and expansion. •Average churn of 3.7% across 6 months. •Aided in training new customer success team members on process and product•Responsible for managing a portfolio comprised of 200+ small business clients and enterprise clients •Maintained client relationships to ensure adoption, retention, and expansion of SAAS products. •Carried monthly quota of churn and expansion. •Average churn of 3.7% across 6 months. •Aided in training new customer success team members on process and product

Applying for jobs but not getting enough interviews? Your resume may not be the problem because you lack experience. In many cases, the issue is that your resume is not clearly showing your value, matching the right keywords, or giving recruiters a strong reason to keep reading. That is where I help. With nearly a decade of experience in resume writing, resume screening, recruitment, and talent acquisition, I understand how resumes are reviewed from both sides of the hiring process. I have written and reviewed over 3,000 ATS-optimized resumes and analyzed more than 15,000 resumes across global job markets, giving me a practical understanding of what makes a resume pass Applicant Tracking Systems (ATS) and attract hiring manager attention. I have also worked closely with hiring managers, recruiters, and HR professionals, so your career documents are not written based on guesswork. They are built around how real hiring decisions are made. In today’s competitive job market, recruiters do not read your resume like a biography. They scan it quickly, looking for role fit, relevant keywords, measurable achievements, and proof that you can deliver results. 𝗜𝘀 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝗔𝗧𝗦-𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆, 𝗸𝗲𝘆𝘄𝗼𝗿𝗱-𝗿𝗶𝗰𝗵, 𝗮𝗻𝗱 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝗲𝗱 𝘁𝗼 𝗴𝗲𝘁 𝘆𝗼𝘂 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄𝘀? Many strong candidates are overlooked because their resumes are too task-based, too generic, poorly structured, or not aligned with the roles they are targeting. My goal is to help you avoid that by turning your experience into a clear, achievement-focused, metrics-driven, and recruiter-ready career document. I do not just “edit resumes.” I help you reposition your experience so ATS systems can read it properly and hiring managers can quickly understand why you are a strong fit. 💼 WHAT I HELP YOU WITH I provide end-to-end career document and job search support designed to help you present yourself clearly, confidently, and professionally. ✅ ATS-Optimized Resume Writing & CV Writing Keyword-rich, achievement-focused, and tailored to your target role so your experience is easier for ATS systems and recruiters to understand ✅ LinkedIn Profile Optimization A stronger headline, About section, experience section, and recruiter keyword alignment to improve your professional visibility ✅ Cover Letter Writing & Templates Custom cover letters and reusable cover letter templates that help you communicate your value clearly across multiple applications ✅ Executive & Mid-Career Resume Positioning Strategic resume positioning for leadership, senior, specialist, and mid-career roles where clarity, authority, and measurable impact matter ✅ Career Coaching & Job Search Strategy Step-by-step guidance to help you understand your career direction, target the right roles, and apply with stronger positioning ✅ Interview Preparation & Coaching Behavioral and role-specific interview preparation to help you communicate your experience with confidence ✅ Remote Job Optimization & International CVs Career documents built for remote roles, international opportunities, and global job market positioning 🎯 MY APPROACH This is not a template-based service. Your resume should not simply list what you were responsible for. It should show what you achieved, how you created value, and why your experience fits the role you want next. I take your raw experience and transform it into a clear, compelling, and strategically positioned career narrative that highlights: • Measurable achievements and business impact • Metrics-driven storytelling • Industry-specific keywords recruiters actually search • Clean, ATS-friendly formatting and structure • Alignment with modern recruiting practices and Applicant Tracking Systems • Strong positioning for remote roles, leadership roles, international opportunities, and career transitions Whether you are applying for a better role, moving into a new industry, targeting remote jobs, seeking international opportunities, or preparing for senior-level positions, your documents will be tailored to your target roles and industry expectations. The focus is simple: make your value clear, make your resume easy to scan, and give recruiters a reason to invite you for an interview. 🚀 WHY CLIENTS CHOOSE ME ✅ ATS Expertise + Real Recruiting Insight Your resume will not be written only for software. It will be written for both ATS algorithms and the human recruiters, hiring managers, and talent acquisition teams making real hiring decisions ✅ Strategic, Not Generic Every resume, LinkedIn profile, and cover letter is custom-built around your target role, your strongest achievements, relevant keywords, and the expectations of your industry ✅ Proven Results Clients choose me when they are tired of applying without traction and need career documents that are built to pass ATS, communicate value quickly, and improve their chances of landing interviews ✅ End-to-End Support From resume writing and LinkedIn optimizat