Hire the Best Hotech Informatics Otello Specialists

👋 Greetings! I'm Vishaldeep Singh – Your ConnectWise Automate, Connectwise RMM, Datto RMM & Kaseya VSA Expert 🌟 Why Choose Me: With 10+ years of deep-rooted experience in the Managed Service Provider (MSP) industry, I don’t just understand MSP operations—I optimize them. Whether you're a startup MSP looking to build from the ground up or an established one aiming to refine automation and patching, I bring the expertise to transform your infrastructure. 🛠️ My Core Skill Set: 🔹 ConnectWise Automate (LabTech) Administration: From initial setup to advanced automation, I've helped over 30 MSPs design, optimize, and scale their Automate environments. 🔹 Datto RMM: I help MSPs fully leverage Datto RMM—from onboarding devices and policy setup to alert tuning and automation scripting. 🔹 Kaseya VSA: I'm experienced in deploying, configuring, and managing Kaseya VSA with advanced automation, monitoring, and patching workflows that reduce noise and boost technician efficiency. 🔹 Advanced Scripting: Skilled in PowerShell, VBScript, and native Automate/Datto/Kaseya scripting languages to create workflows, auto-remediations, and intelligent alerting. 🔹 Patching & Monitoring: 95%+ patch success rate across clients with proactive monitor sets, auto-fix scripts, and customized schedules. 🔹 Backup & Antivirus Management: Proficient with Datto, Veeam, Acronis, and Symantec backup tools. I also manage Webroot, ESET, and others with custom infection-response scripting. 🔹 Migrations & Integrations: I’ve led seamless migrations between RMM/PSA platforms and integrated tools like QuickBooks, Control, and Manage to build unified systems. 🔹 SQL & Reporting: Strong SQL knowledge for creating customized dashboards, monitors, reports, and integrations within ConnectWise Automate and Kaseya. 🔹 Windows & Virtualization: Experienced with Windows Server (2008–2019), AD, GPO, DHCP, DNS, Hyper-V, and VMware. 🔹 ConnectWise Control Expert: Branded portal setup, SSL, access configuration—everything you need for a professional remote support experience. 🕒 Always On Duty: My work doesn’t end at setup. I provide ongoing support, performance tuning, and documentation to ensure long-term value. I treat your MSP like my own. ✅ Let’s Talk Results: If you need someone who can walk in and immediately provide value—be it automation, noise reduction, patching hygiene, or RMM customization—I'm your guy. 🙏 Thank you for considering me as a trusted partner in your MSP journey. Let’s simplify, automate, and scale—together.

IT Operations | AI Automation | Vibe Coding | Internal Tools & Workflow Systems I help businesses eliminate repetitive work, reduce IT downtime, and streamline operations by combining IT Operations, AI Automation, and Vibe Coding. Instead of just fixing technical issues, I build intelligent systems that automate processes, improve team productivity, and scale business operations. Whether you need reliable IT support, CRM automation, AI-powered internal tools, or a custom business application, I deliver practical solutions that save time, reduce costs, and improve efficiency. What I Can Help You With IT Operations & Managed Services * Remote IT Support (Windows & Microsoft 365) * Microsoft Intune & Endpoint Management * User Onboarding & Offboarding * Active Directory & Entra ID Administration * Help Desk Operations * Ticket Management & SLA Compliance * Service Coordination & Escalation Management * Process Documentation & Knowledge Base Creation * Device Lifecycle Management * MSP Operations Support AI Automation & Workflow Optimization * Business Process Automation * CRM Automation (GoHighLevel, HubSpot, Zoho) * Workflow Automation using Zapier & Make * API Integrations * AI-Powered Chatbots * Lead Capture & Follow-up Automation * Automated Reporting & Notifications * Email & Customer Journey Automation * AI-assisted Knowledge Base & SOP Generation AI Development & Vibe Coding Using modern AI-assisted development, I rapidly build business solutions without long development cycles. Examples include: * Internal Business Tools * Client Portals * Operations Dashboards * CRM Extensions * AI Assistants * Customer Support Portals * Lead Management Systems * Business MVPs * AI-powered Admin Tools * Custom Workflow Applications * Productivity Tools * Operations Automation Platforms Technologies & Platforms IT & MSP Microsoft Intune • Microsoft 365 • Office 365 • Active Directory • Entra ID • Halo PSA • ConnectWise • NinjaOne • ServiceNow • Zendesk • Cisco Meraki • Ubiquiti • Zoom Automation Zapier • Make • APIs • Webhooks • GoHighLevel • HubSpot • Zoho CRM AI & Development OpenAI • Claude • ChatGPT • AI APIs • Vibe Coding • AI-assisted Development • Prompt Engineering • Low-Code Development • No-Code Platforms • HTML • CSS • JavaScript (AI-assisted) • Internal Tool Development • MVP Development • Rapid Prototyping Results I’ve Delivered ✔ Managed 80+ support tickets daily while maintaining 95% SLA compliance ✔ Improved response times and operational efficiency across support teams ✔ Reduced repetitive manual work through workflow automation ✔ Built automations that save hours of administrative work every week ✔ Standardized IT processes through documentation and workflow improvements ✔ Delivered scalable systems that improve productivity and reduce operational bottlenecks Why Clients Hire Me I combine the mindset of an IT Operations Manager, Automation Specialist, and AI Builder. That means I don’t simply complete tasks. I improve how your business operates. I look for bottlenecks, automate repetitive work, simplify complex workflows, and build practical AI-powered solutions your team can use immediately. Whether you need someone to manage your IT environment, automate your operations, build an internal business tool, or rapidly prototype an AI application through Vibe Coding, I can help you move faster with reliable, scalable systems. Let’s build solutions that save your team time, reduce costs, and allow your business to scale more efficiently.

I make support platforms resolve tickets on their own. Recent work: an AI first-response system resolving 71% of a telehealth client's shipping tickets with no agent involved, a 280-article knowledge base generated from 12 months of their real tickets, and a HubSpot-to-Zendesk migration with every conversation thread intact. 10+ years deep in Zendesk and Freshdesk, with the automation layer built in n8n, Claude, and OpenAI. WHAT I DO AI on tickets: first-response agents, intent taxonomies built from your actual ticket history, auto-triage and smart routing. AI that resolves rather than deflects, and I'll tell you plainly where AI won't help you yet. Automation: n8n workflows connecting your helpdesk to your CRM, billing, and internal tools. If a step is manual and happens every day, it's a candidate. Migrations: HubSpot, Intercom, Salesforce, or Gorgias into Zendesk or Freshdesk, or between the two. Ticket history and replies intact, custom fields mapped once instead of duplicated, help center rebuilt, SSO configured so users never hit a second login. Help centers: custom themes (Handlebars, JavaScript) structured around what your customers actually ask, so they deflect tickets instead of decorating your website. Integrations & SSO: CRM and ERP via API; SAML, OAuth, SCIM. HOW I WORK Honest scoping: I tell you what you need, not what's billable. Every build ships with numbers, resolution rate and comeback rate included, so you know whether it worked, not just whether it shipped. Send me a note about your setup and I'll name the first three things I'd change, whether that becomes a full implementation, a migration, an AI overhaul, or just a second opinion.

🚀 SENIOR FULL-STACK AUTOMATION ENGINEER — AI · CRM/ERP · DevOps I build production AI agents, automation workflows, and end-to-end integrations as ONE technical partner — instead of clients juggling 3-4 specialists who blame each other when systems break. Trusted across 20+ verticals since 2019. 📊 TRACK RECORD (6+ years on Upwork) ✅ $1M+ earnings · 462 projects ($2K → $500K range) · 16,635 hours logged ✅ 100% Job Success Score · Top Rated Plus ✅ 5,000+ workflows deployed · $5M+ saved · 100K+ hours of manual work eliminated ✅ AI agents in production handling 10,000+ calls/month ✅ Certified partners: Monday, Make, Vapi, Retell AI, Palantir Foundry ✅ Supported by Retailbox team (15K+ combined hours) for surge capacity ✅ Average response under 4 hours · US East Coast (West Palm Beach, FL) ✅ Available 10-30 hrs/week or full-time burst engagements 🏆 RECENT WINS (anonymized) • AI Copilot for $500M+ investment portal — Salesforce + SharePoint + RAG, 4-month build • Multi-tenant AI SaaS for elder care lead intelligence — scraping + AI scoring + dashboard • Healthcare wound care platform — HIPAA-compliant, mobile + EMR + AI transcription • Estate Planning AI Copilot — Claude + custom legal workflows for law firm • B2B Outbound System — Apollo + Clay + Smartlead + AI personalization, 1,000+ leads/week • ERP transformation — QuickBooks → Tryton migration, custom Python pipeline • AI Acquisition Engine — Multi-source enrichment + LLM scoring for B2B sales team 🌐 INDUSTRIES Home Services & Trades (HVAC · Plumbing · Electrical · Roofing · Solar · Pool · Painting) · Healthcare & Medical (Clinics · Pharmacy · Health Insurance · EMR · HIPAA) · Financial Services (Mortgage · Insurance · Investment · Crypto · Payments) · Manufacturing (Cabinet · Furniture · Steel · Civil Engineering) · Real Estate & Property · Marketing & Sales Agencies (GHL · HubSpot) · Construction & Contractors · Legal & Compliance · Retail & E-commerce (Shopify · Amazon · WooCommerce) · SaaS & Tech Startups · Telecom · Trucking · and more. 🤖 WHAT I DELIVER AI Engineering • Custom AI agents (Claude, GPT, Gemini) with tool calling • MCP server development for enterprise systems • RAG with vector databases (Pinecone, Weaviate, Qdrant, pgvector) • LangChain, LangGraph, CrewAI orchestration • I use Claude Code, Cursor, Codex daily — ship 5× faster Workflow Automation • n8n, Zapier, Make, Windmill, Power Automate • Custom Python/Node replacing fragile no-code chains • ETL pipelines (CRM ↔ data warehouse, AI training data, ERP migrations) • Event-driven systems, drip campaigns, scheduled reports CRM/ERP Integration & Architecture • HubSpot, Salesforce, Zoho, Monday, Pipedrive, Dynamics 365, GHL, Close CRM • NetSuite, Odoo, QuickBooks, Xero, Stripe • Field service — ServiceTitan, Jobber, Housecall Pro • Healthcare — eClinicalWorks, FHIR, HL7 • Multi-system architectures (5+ platforms unified) Full-Stack Development • React, Next.js, Node.js, Python, FastAPI, Django • Mobile — React Native, native iOS/Android • AI dashboards, admin panels, internal tools • PostgreSQL, MongoDB, Redis DevOps & Cloud • AWS, GCP, Azure · Docker, Kubernetes, CI/CD • Production monitoring, observability, security • HIPAA / SOC2 / PCI-aware integrations Voice AI — Vapi, Retell AI, Bland AI, Twilio (when use case fits) 🎯 COMMON ASKS • Claude/GPT integration into your app or CRM • AI SDR that books meetings (Apollo + Clay + Smartlead + Claude) • RAG chatbot trained on your company data • CRM automation with AI lead scoring (HubSpot/SF/Zoho/GHL) • Field service workflow (ServiceTitan/Jobber + AI) • Internal AI dashboard for ops team (Retool/custom) • Migrate Zapier/Make spaghetti to maintainable code • AI-powered mobile MVP (React Native + Claude) • Voice AI receptionist (Vapi or Retell + CRM sync) • ETL pipeline (QuickBooks/NetSuite ↔ data warehouse) • Custom MCP server for your team's Claude 🎯 IDEAL FIT I serve all sizes: • SMB ($1K-$10K) — small but specific automation that pays back fast • Mid-market ($10K-$100K) — multi-month engagements, multi-system builds • Enterprise ($100K-$500K+) — strategic platform builds, AI-native systems Engagement models: • $2K-$15K fixed scope (1-6 weeks) • $50K+ for AI/full-stack platform builds • $95-125/hr fractional (10-30 hrs/week, weekly Slack sprints) • Long-term Tech Support retainers 💼 HOW I WORK Week 1 — discovery + architecture · Week 2-N — weekly build sprints with daily Slack · Final week — production deploy with docs, tests, handoff. You own the code (zero agency lock-in). Available for ongoing maintenance OR clean handoff to your in-house team. 💬 NEXT STEP Send a 2-3 sentence brief: what you're building, your current stack, and the specific problem you want solved. Loom walkthroughs, existing repos, and architecture diagrams welcome.

🏆𝙏𝙤𝙥 𝙍𝙖𝙩𝙚𝙙 𝙋𝙡𝙪𝙨( 𝙖𝙢𝙤𝙣𝙜 𝙏𝙤𝙥 3% 𝙙𝙚𝙫𝙚𝙡𝙤𝙥𝙚𝙧𝙨 𝙤𝙣 𝙪𝙥𝙬𝙤𝙧𝙠) 🚀 Need a reliable developer to bring your app idea to life—fast? I help startups, small businesses, and founders build powerful, scalable web applications whether you need full-stack custom code or flexible no-code solutions. 💻 What I Can Build for You: • Custom SaaS Platforms & MVPs • Internal Business Tools & CRMs • Dashboards, Portals & API Integrations • Workflow Automations & Business Logic Systems 🛠 Tech Stack & Specialties: • Full-Stack Web App Development • Secure Auth, Role Management, APIs • High-performance, enterprise-grade architecture Bubble • Fully Responsive Web Apps (mobile/tablet/desktop) • Visual Database & Workflow Automation • Stripe, Airtable, API Connector, and more • Ideal for MVPs, Startups, and E-commerce 🤝 Why Clients Hire Me: • 🔧 Tailored Solutions – I don’t force tech. I recommend what fits your goals. • ⏱️ Fast, Reliable Delivery – Always on time, always in communication. • 🧠 Strategic Thinking – I understand both dev and business needs. • 🛠️ Post-Launch Support – I stay available to help your app grow. ✉️ Ready to Build Something Exceptional? Let’s chat about your project—I’ll help you choose the right tech path and build something that lasts.

Technology and contact center operations leader with 9+ years of experience building, scaling, and optimizing high-volume customer service and outbound environments across legal, healthcare, and BPO industries. Specialized in Five9 administration, dialer optimization, IVR design, campaign management, AI automation, CRM integrations, reporting, workforce operations, and telephony infrastructure. Extensive hands-on experience managing inbound, outbound, blended, and digital contact center environments while driving SLA performance, operational efficiency, and customer experience improvements. Strong background leading distributed teams across Latin America and partnering directly with executive leadership to implement scalable operational and technology strategies. Experienced in troubleshooting complex telephony environments, improving agent productivity, reducing abandon rates, optimizing dialing performance, and automating business workflows. Platforms & Technologies: • Five9 • Genesys Cloud • RingCentral • Zendesk • Noble Systems • CRM & API Integrations • IVR & Routing Logic • Workforce & QA Operations • AI & Workflow Automation I bring both the operational leadership and the technical depth needed to improve contact center performance, streamline processes, and support business growth.