Hire the Best PrimeSofTek Prime Specialists

Are you looking for a reliable and detail-oriented professional who can turn raw data into actionable insights? With over 10 years of experience in dialer administration, data analysis and reporting and 6+ years in team leadership across top-tier BPOs, I’m here to help you make data-driven decisions that drive performance and growth. Also, a freelance bookkeeper. -Bachelor's Degree in Information Technology =Dialer Admin -Bookkeeping experience - took short course Accounting for Non-Accountant -Former educator turned operations professional -Recognized for excellence in work performance What I can do for you: - Dialer Admin (campaign setup, optimization and management) - Data entry, data management, and reporting (MS Suite and Google Workspace) –File organization & cloud storage (Google Drive, Dropbox) – Inbox and calendar management– Document formatting, reports, and presentation prep – Tracking KPIs, creating and handling reports– Team support – task monitoring and productivity reports – Client follow-ups, scheduling, and CRM updates - Bookkeeping Here’s how I work: – Adaptable, I thrive in dynamic environments and quickly learn new tools – Detail-Oriented, Data accuracy is non-negotiable – Strategic, I manage time and tasks with clear planning – Collaborative, I communicate with clarity and listen with intent CORE SKILLS & PLATFORMS: Dialer Operations • Predictive/auto dialer configuration (LiveVox, Noble, Genesys) • Contact strategy, list generation, volume forecasting Data Management & Reporting • Data entry, analysis, interpretation • KPI reporting, dashboard creation • MS Excel (advanced formulas, pivot tables, charts), Google Workspace Scheduling & Real-Time Management • Intraday control, adherence tracking, schedule optimization • Tools: Aspect/Alvaria, Calabrio, Noble Harmony, CommunityWFM BOOKKEPING • Process purchase orders, manage and track inventory & deliveries • Manage customer billing and oversee supplier payments Supervisory & Team Leadership • Coaching, mentoring, performance management • Driving engagement and accountability Side Hustle / Hobby: – Canva & PowerDirector enthusiast – graphic/video presentation maker – Tech-savvy and always in the loop with social media trends If the tool you need isn’t on my list — I’ll learn it.Adaptability is my strongest tool. Let’s connect — you won’t lose if you bet on me. I’m ready to serve!

I provide fast, professional Tier 1 IT Helpdesk support for businesses and remote teams. With 5+ years of experience, I handle user issues efficiently while meeting SLA requirements. What I can help you with: 💻 IT Helpdesk & Technical Support (Tier 1) 🪟 Windows 10/11 troubleshooting (drivers, updates, performance issues) 🔐 Active Directory management (password resets, permissions, user accounts) 📧 Office 365 support (Outlook, Teams, user access issues) 🖨️ Hardware & peripheral diagnostics (PCs, printers, network devices) 🌐 Network connectivity troubleshooting 🧑‍💻 Remote support using remote access tools 🎫 Ticket handling & documentation (ServiceNow, Zendesk, Jira)

I'm an experienced IT Support Specialist with over 3 years of providing remote technical support to users across multiple industries. I specialize in troubleshooting hardware, software, network, email, VoIP, and account-related issues while delivering excellent customer service. I have experience supporting hotel and corporate environments, handling user onboarding and offboarding, account administration, ticket management, and remote troubleshooting. I'm comfortable working independently, managing multiple priorities, and communicating technical solutions clearly to non-technical users. ➡My technical experience includes: ✅ Help Desk & Technical Support (Email, Chat, Phone) ✅ Remote Desktop Support ✅ Windows 10/11 Troubleshooting ✅ Microsoft 365 & Google Workspace ✅ Active Directory / LDAP User Management ✅ User Onboarding & Offboarding ✅ Password Resets & Access Management ✅ Ticketing Systems (HubSpot, Halo) ✅ VoIP Support (Zoiper, Bria, MicroSIP, Sangoma, ConnexOne) ✅ Gmail & Outlook Support ✅ Slack & Microsoft Teams ✅ Zabbix Monitoring ✅OVHCloud ✅ Remote Hardware & Software Troubleshooting I also have experience supporting hospitality technology platforms, including Opera PMS, Marriott GXP, Lightspeed POS, Alice App, Knowcross, Elimiwait, HMS, and Synergy. I take pride in being dependable, detail-oriented, and focused on resolving issues efficiently while ensuring a positive user experience. If you're looking for a reliable IT support professional who can quickly adapt to your systems and provide excellent remote support, I'd be happy to help.

I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

Hi , With 8+ years of experience in VoIP engineering and telecom infrastructure, I help businesses build, customize, and scale reliable call center and communication platforms ranging from small business deployments to carrier-grade environments. I specialize in designing high-performance VoIP systems, advanced dialer solutions, telecom billing platforms, and cloud-based communication infrastructures that are secure, scalable, and cost-effective. ⭐️ What I Can Help You With 1. VoIP & PBX Solutions - Asterisk, FreePBX, FreeSWITCH, Elastix, Issabel, FusionPBX - 3CX, PBXware, VoIPOffice - SIP Trunking & Carrier Integrations - Multi-server VoIP architecture - High Availability (HA), clustering, failover, and load balancing - Security hardening and system optimization 2. VICIDial & Call Center Development - Complete Inbound, Outbound, and Blended Call Center Setup - VICIDial installation, customization, and troubleshooting - Custom campaign logic and workflow development - Agent interface redesign and UI/UX enhancements - Custom reports and dashboards - VICIBox multi-server clustering - Voice broadcasting and predictive dialing solutions 3. Asterisk Development - Advanced dialplan design - AGI scripting and custom applications - IVR development and automation - Call routing optimization - Conference solutions and WebRTC integrations - Custom webphone development 4. CRM & API Integrations - Twilio, Telnyx, SignalWire, Bandwidth, Plivo, VoIP.ms - CRM integrations and lead management systems - REST API development and automation - Webhook and real-time data synchronization - Third-party call transfer solutions - TrackDrive and custom lead posting integrations 5. Telecom Billing Platforms - A2Billing - ASTPP - VOS3000 - Magnus Billing ⭐️Services include: - Billing customization - CDR processing - Multi-tenant deployments - Reseller management systems - Callback and IVR customization 1. AI Voice Agents & Automation - ElevenLabs - Vapi - AI-powered voice assistants - Conversational AI integrations - Voice workflow automation 2. SMS Solutions - Bulk SMS platforms - SMS broadcasting systems - Two-way SMS applications - CSV-based bulk messaging portals - Twilio, Telnyx, SignalWire, Bandwidth, and VoIP.ms integrations ⭐️ Supported VoIP Providers Extensive experience integrating with major telecom carriers and providers, including: Twilio, Telnyx, SignalWire, VoIP.ms, Bandwidth, Flowroute, RingCentral, Nextiva, Plivo, Anveo, DIDLogic, IDT Express, SIP.US, Vitelity, Voxbeam, Telus, Nexmo, QuestBlue, Switch2VoIP, and many others. ⭐️ Why Clients Hire Me ✔️ 9+ Years of Specialized VoIP Experience ✔️ Deep Asterisk & VICIDial Source-Code Expertise ✔️ Carrier-Grade Deployments & Multi-Server Architectures ✔️ Strong API Integration & Automation Skills ✔️ Fast Troubleshooting & Performance Optimization ✔️ Reliable Communication & Long-Term Support Whether you need a new VoIP deployment, VICIDial customization, telecom billing platform, AI voice integration, or a complete call center solution, I can deliver a stable, scalable, and production-ready system tailored to your business needs. Le'ts have a chat !