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Many SaaS startups and e-commerce brands don’t lose customers because their product is bad, they lose them because their support experience breaks down. Slow replies, missed tickets, and inconsistent communication quietly push customers away. By the time it’s noticed, revenue is already leaking. That’s the gap I help you close. I specialize in building fast, reliable, and scalable customer support systems that keep your users engaged and loyal. Instead of just answering tickets, I fix the underlying issues causing them. Think of it like repairing a leaking pipe rather than constantly mopping the floor; you save time, money, and stress. What I bring to your business: * Proven experience managing high-volume, multi-channel support at Moniepoint Inc., one of Africa’s fastest-growing fintech companies * A systems-driven approach focused on reducing ticket volume and improving efficiency * Strong expertise in tools like Zendesk, Freshdesk, Intercom, HubSpot CRM, Salesforce, Slack, and Google Workspace * Workflow automation using tools like Zapier and Makecom to streamline repetitive tasks * Clear communication, fast turnaround, and the ability to work independently in remote teams Who I work best with: * SaaS founders struggling with growing support demands * E-commerce brands handling high order volumes or seasonal spikes * Startups that need structure without hiring a full-time senior support manager * CEOs who want support to drive retention, not just solve complaints What you can expect: * Faster response and resolution times without increasing your team size * Reduced repetitive tickets through smarter systems and automation * A structured support workflow that improves customer satisfaction and retention * Reliable execution with minimal supervision I focus on long-term improvements, not quick patches. If you’re looking for someone to simply reply to chats all day without improving your system, I may not be the right fit. But if you want to build a support system that actually supports your growth, then we should talk. Let’s get started. Send me a message, and I’ll walk you through a free 20-minute support audit where we identify what’s slowing your support down and how to fix it, no pressure, just clear insights you can use immediately.

⚡ Slow resolutions, messy workflows, and manual busywork quietly cost you customers. I FIX THAT. For 10+ years, I've turned Zendesk and Freshdesk into fast, automated support engines: faster replies, lighter agent workload, higher CSAT. ━━━━━━━━━━━━━━━━━━━━ 🛠️ WHAT I DO 🤖 AI & automation AI agents, auto-triage, smart routing, macros, and SLAs. Tickets reach the right agent instantly, and the repetitive ones deflect themselves. 🔄 Migrations Zendesk to Freshdesk (or the reverse), plus Intercom, Salesforce, HubSpot, and Gorgias. Zero downtime, no lost data. 🔐 Integrations & security Connect your CRM, ERP, and other tools via API. SSO setup too (SAML, OAuth, SCIM). 🎨 Branded help centers Custom themes (Handlebars, JavaScript, jQuery, Bootstrap) that deflect tickets and match your brand. 🚀 Quick-start setups Need to go live fast? A clean, working instance in days, not weeks. ━━━━━━━━━━━━━━━━━━━━ ⭐ WHY CLIENTS WORK WITH ME ✅ 10+ years focused only on Zendesk & Freshdesk ✅ Zero-downtime migrations and implementations ✅ Honest scoping. I tell you what you actually need, not just what's billable. ━━━━━━━━━━━━━━━━━━━━ 💬 Need a full implementation, a migration, an AI overhaul, or just an expert audit? Send me a message. I reply within a few hours.

I help startups, SaaS companies, and agencies build scalable cold email systems that generate real leads — not spam complaints. With 7+ years of hands-on experience, I specialize in Instantly and Smartlead for campaign management, inbox rotation, and safe scaling. What I Do Best ✅ Cold Email System Setup (End-to-End) – Instantly & Smartlead campaign setup – Multi-step sequences & follow-ups – Inbox rotation & daily send control ✅ Deliverability & Infrastructure – Domain & inbox setup (Google Workspace / Outlook) – SPF, DKIM, DMARC DNS configuration – Email warm-up & sender reputation management – Inbox placement testing & spam issue fixing ✅ Automation & AI Workflows (Claude + Tools) – Personalized email generation using Claude (AI-first outreach) – Automated lead enrichment & tagging workflows – Smart sequence triggers based on behavior (opens/replies) – Integration with CRM (HubSpot, etc.) via Zapier/Make/webhooks – Process automation using tools like CoWork / internal workflow systems ✅ Lead Sourcing & List Building – Apollo for B2B lead lists – LinkedIn Sales Navigator targeting – Lead cleaning & verification before upload ✅ Tracking & Reporting – KPI dashboards using Looker, Lovable and Claude Code and Cowork – Open rate, reply rate, inbox placement monitoring – Weekly performance reports & optimization Why Work With Me ✔ Instantly deliverability specialist ✔ Systems built for long-term scaling ✔ Clear communication & fast execution ✔ Focus on booked meetings, not vanity metrics 👉 If you want a cold email system that lands in inboxes and drives replies, I can build it for you. Message me and let’s turn outbound into your growth engine. 🚀

I'm Hafiz 🥇 𝐓𝐨𝐩-𝐑𝐚𝐭𝐞𝐝 Cold Email Consultant | 🏆 𝐈𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲.𝐚𝐢 & 𝐒𝐦𝐚𝐫𝐭𝐥𝐞𝐚𝐝 Specialist | Email Deliverability Engineer | GTM Execution Partner | SDR & Outbound Sales Strategist. I help SaaS companies, startups, agencies, consultants, recruiters, healthcare providers, and B2B businesses build scalable cold email systems that generate qualified leads, book sales meetings, fill pipelines, and create predictable revenue through high-performing outbound campaigns. A strong outbound system connects every stage of the acquisition process. The right audience, clean prospect data, healthy infrastructure, relevant messaging, intelligent follow-ups, and continuous testing all work together to create conversations that can move into the sales pipeline. I build scalable outbound engines that are designed to perform over the long term. From creating the right email infrastructure and identifying high-intent prospects to developing personalized messaging, optimizing deliverability, and refining campaigns based on real data, every decision is made to generate more conversations, qualified meetings, and consistent pipeline. 📧 𝐂𝐨𝐥𝐝 𝐄𝐦𝐚𝐢𝐥, 𝐎𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐒𝐚𝐥𝐞𝐬 & 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠 • Cold Email Outreach Strategy • Instantly.ai Campaign Management • Smartlead.ai Campaign Management • Lemlist Setup & Optimization • Multi-Step Email Sequences • Sales Outreach Automation • Personalized Cold Email Copywriting • AI Personalization • Reply Management • Appointment Setting • Discovery Call Booking • Demo Scheduling • Sales Engagement Campaigns • Lead Qualification • Campaign Analytics & Reporting • A/B Testing & Optimization 𝐂𝐨𝐥𝐝 𝐄𝐦𝐚𝐢𝐥 𝐒𝐚𝐥𝐞𝐬 𝐅𝐮𝐧𝐧𝐞𝐥 & 𝐌𝐞𝐞𝐭𝐢𝐧𝐠 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 • Cold email lead-to-meeting conversion • Qualified lead generation • Sales funnel optimization • Lead nurturing & follow-up • Reply-to-meeting conversion • Appointment qualification 𝐎𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 Reply Rate Optimization Positive Response Strategy CTA Optimization Follow-Up Performance Sequence Refinement Engagement Analysis Meeting Conversion Outreach Testing Campaign Improvement Funnel Optimization 𝐁𝐮𝐲𝐞𝐫 𝐏𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐲 & 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 Buyer Motivation Research Decision Triggers Pain Point Analysis Trust Building Value Communication Offer Positioning Decision Journey Mapping Behavioral Messaging Objection Analysis Persuasion Strategy 🛡️ 𝐄𝐦𝐚𝐢𝐥 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐈𝐧𝐛𝐨𝐱 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 & 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 • Cold Email Infrastructure • Sending Domain Strategy • Google Workspace • Microsoft 365 • Hostinger Setup • SPF, DKIM, DMARC & MX Records • DNS Configuration • Custom Tracking Domains • Email Authentication • Inbox Warm-Up • Inbox Placement Optimization • Sender Reputation Management • Google Postmaster Tools • Microsoft SNDS • Domain Health Monitoring • Spam Prevention • Bounce Reduction • Blacklist Recovery 𝐁𝐫𝐚𝐧𝐝 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧𝐢𝐧𝐠 𝐟𝐨𝐫 𝐁𝟐𝐁 Brand Messaging Positioning Strategy Market Differentiation Core Messaging Unique Value Proposition Brand Voice Solution Positioning Customer Perception Market Fit Messaging Consistency 𝐎𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐎𝐟𝐟𝐞𝐫 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧𝐢𝐧𝐠 Offer-Market Fit Value Proposition Pitch Development Offer Angles Pain-Point Messaging Competitive Positioning Response Drivers Buyer Relevance Message-Market Fit Offer Testing ⚙️ 𝐒𝐚𝐥𝐞𝐬 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 Workflow Automation CRM Automation Lead Routing Auto Follow-Ups Task Automation Process Automation API Integrations Sales Automation Workflow Optimization Operational Scaling 𝐏𝐢𝐩𝐞𝐥𝐢𝐧𝐞 𝐋𝐞𝐚𝐤 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐢𝐬 Reply Drop-Off Lead Leakage Meeting Drop-Off Qualification Gaps Follow-Up Gaps Pipeline Bottlenecks Conversion Leakage Prospect Drop-Off Sales Friction Opportunity Loss 𝐒𝐚𝐥𝐞𝐬 𝐅𝐫𝐢𝐜𝐭𝐢𝐨𝐧 𝐄𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐢𝐨𝐧 Sales Friction Bottleneck Analysis Buyer Journey Conversion Gaps Process Optimization Workflow Diagnostics Sales Efficiency Opportunity Flow Process Improvement Revenue 𝐀𝐈 𝐒𝐚𝐥𝐞𝐬 𝐀𝐠𝐞𝐧𝐭𝐬 AI Agent Setup AI Agent Configuration Sales Automation Lead Qualification Reply Handling Prospect Engagement Follow-Up Agents Conversation Workflows Agent Optimization Human Handoff Systems 𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 & 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 Performance Insights Commercial Analytics Outreach Reporting KPI Reviews Campaign Diagnostics Strategic Reporting Growth Analysis Decision Metrics Performance Trends Revenue Reporting 𝐖𝐡𝐞𝐭𝐡𝐞𝐫 𝐲𝐨𝐮’𝐫𝐞 𝐬𝐭𝐚𝐫𝐭𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐬𝐜𝐫𝐚𝐭𝐜𝐡 𝐨𝐫 𝐬𝐜𝐚𝐥𝐢𝐧𝐠 𝐚𝐧 𝐞𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐨𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐩𝐫𝐨𝐜𝐞𝐬𝐬, 𝐈’𝐥𝐥 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐛𝐮𝐢𝐥𝐝 𝐚 𝐬𝐲𝐬𝐭𝐞𝐦 𝐭𝐡𝐚𝐭 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐬 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭, 𝐦𝐞𝐚𝐬𝐮𝐫𝐚𝐛𝐥𝐞 𝐫𝐞𝐬𝐮𝐥𝐭𝐬. 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐨𝐫 𝐚𝐧 𝐢𝐧𝐯𝐢𝐭𝐞.

Whether you need: • A custom web application for your business • A cross-platform mobile app (iOS & Android) • IT infrastructure setup and support • WordPress site development or migration • AI-powered website with intelligent features built in • Workflow automation to save time • Emergency technical troubleshooting • An AI chatbot to handle customer inquiries I bring enterprise-level expertise with the personal attention of a dedicated professional. With 8+ years of experience and cutting-edge AI certifications, I bridge the gap between traditional IT infrastructure, modern web & app development, and artificial intelligence applications. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT MAKES ME DIFFERENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ AI-First Approach: I don't just build websites and apps — I integrate intelligent automation that saves you time and money ✅ Real Business Impact: My AI chatbot reduced client support tickets by 40% in the first month ✅ Full-Stack Capability: From servers to AI APIs to mobile apps, I handle the complete technology stack ✅ Enterprise Experience: Previously worked at Automattic (WordPress parent company) serving thousands of clients ✅ Always Available: Saskatoon-based, fluent in English/French, responsive within hours ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📱 APP DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Cross-platform mobile apps (iOS & Android) using React Native/Expo — one codebase, two platforms • Custom web applications built in React or Next.js • AI-powered apps with integrated chatbots, smart search and automation • In-app payments via Stripe, RevenueCat and PayPal • Push notifications, real-time data and offline support • Published to App Store and Google Play ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🌐 WEBSITE DEVELOPMENT ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WordPress Development • Custom themes and plugins — no page builder bloat, clean PHP and ACF • WooCommerce stores with intelligent product recommendations • Site migrations, security hardening, performance optimisation • Ongoing maintenance and support (50+ WordPress sites built) AI-Integrated Websites • Websites with built-in AI chatbots for lead capture and support • Smart search powered by vector embeddings • Personalised content and product recommendations • Automated content pipelines (blog, SEO, social) Full-Stack Applications • React/Next.js web applications • REST API development and integration • Database design (MySQL, PostgreSQL, MongoDB, Vector DBs) • Progressive Web Apps (PWAs) that work offline ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI & AUTOMATION SERVICES ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI Chatbots & Virtual Assistants • Custom chatbots that handle FAQs, bookings, and lead qualification 24/7 • RAG (Retrieval Augmented Generation) systems that answer questions using your company docs • Multi-language support and natural conversation flows • Integration with your existing CRM/tools 📄 Intelligent Document Processing • AI-powered contract analysis and key information extraction • Automated data entry from PDFs, invoices, and forms • Document classification and routing • Content summarisation for reports and research ✍️ AI Content & Communication Tools • Automated email response generation • SEO content creation and optimisation • Social media post generation • Marketing copy that converts 🔗 Workflow Automation • Multi-agent AI systems for complex business processes • API integrations connecting your tools (Zapier, Make, n8n, custom) • Automated reporting and analytics • Smart notification systems ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠️ IT SUPPORT & INFRASTRUCTURE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ • Office 365 administration (user management, Teams, SharePoint, Exchange) • Active Directory and Azure AD setup/migration • Network troubleshooting and security configuration • Hardware/software support (Windows, Mac, Linux) • Server administration and virtualisation (VMware, cloud platforms) • Remote desktop solutions and VPN setup • DNS, SPF, DKIM, DMARC and email deliverability configuration • Cloudflare setup and management ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Let's build something great together!

Struggling with emails landing in spam, low open rates, or broken SPF/DKIM/DMARC records? I help SaaS companies and agencies fix email deliverability, protect sender reputation, and get cold email campaigns into the inbox — reliably. What sets me apart is hands-on experience as a former L2 Support Specialist at Instantly.ai — one of the leading cold email platforms — combined with IBM and Google certifications and a Zendesk Support Admin credential. I've resolved complex deliverability and infrastructure issues at scale, not just in theory. I understand both the technical stack (SPF, DKIM, DMARC, warming, CRM integrations) and the support workflows that keep high-volume senders running smoothly. Here's what I can do for you: 📬 Email deliverability audits — diagnose and fix inbox placement issues 🔧 Cold email infrastructure setup — domains, DNS records, warming sequences 🛡️ SPF, DKIM, DMARC configuration and troubleshooting 📊 Campaign performance optimization — open rates, reply rates, bounce management 🔗 CRM and automation tool integrations (HubSpot, Salesforce, and more) 🎧 L2 technical support — ticket management, escalations, live chat, and customer success ✅ IBM and Google certified ✅ Zendesk Certified Support Admin ✅ Former L2 Support Specialist at Instantly.ai — hands-on experience with high-volume senders at scale ✅ 5-star rated on Upwork across completed contracts ✅ 10+ years of combined experience in email marketing and technical customer support If your emails aren't reaching the inbox or you need reliable technical support for your email stack, send me a message — I typically respond within a few hours and can start with a quick audit of your current setup.