Hello there! I'm Hazel, a passionate and results-driven professional with a proven track record in customer service, cold calling, real estate, and lead generation. With 10 years of experience in these areas, I've helped numerous clients achieve their business goals and exceed expectations. My dedication to excellence, exceptional communication skills, and commitment to delivering top-notch results make me the perfect partner for your projects.
Skills and Expertise:
Customer Service: Providing exceptional customer support, resolving inquiries, and maintaining high customer satisfaction.
Cold Calling: Proficient in identifying prospects, conducting persuasive cold calls, and generating leads.
Real Estate: Knowledgeable in property listings, market analysis, negotiations, and property management.
Lead Generation: Expertise in creating targeted lead lists, lead nurturing, and driving conversions.
Services Offered: Customer Service, Cold Calling, Real Estate, and Lead Generation
Customer Service:
24/7 Customer Support: I'm a dedicated customer service representative who is available around the clock to assist your customers with their inquiries, concerns, and issues, providing them with prompt and reliable support.
Email and Live Chat Support: I offer efficient email and live chat support services, ensuring your customers receive timely responses and personalized assistance for their queries.
Phone Support: I'm trained to handle phone calls professionally, offering friendly and knowledgeable support to address customer needs and resolve any problems they might encounter.
Complaint Resolution: I specialize in handling customer complaints effectively, listening attentively to their concerns, and finding satisfactory solutions to ensure customer satisfaction and retention.
Product Knowledge Expertise: Extensively trained on your products and services, allowing me to provide accurate information and valuable insights to customers, thus enhancing their overall experience.
Cold Calling:
Lead Generation: Proactively reach out to potential leads, engage them in meaningful conversations, and identify interested prospects for your products or services.
Appointment Setting: Excel in setting up appointments for your sales team with qualified leads, optimizing their time, and increasing the chances of successful conversions.
Follow-up Calls: I conduct follow-up calls to nurture leads and maintain relationships, keeping your brand at the forefront of their minds and encouraging future business.
Real Estate:
Property Listing and Marketing: I assist real estate professionals in creating attractive property listings, optimizing them for online platforms, and executing marketing campaigns to reach a broader audience.
Virtual Property Tours: We organize virtual property tours and facilitate live virtual showings to potential clients, providing them with a comprehensive view of the property from the comfort of their homes.
Lead Generation:
Database Building: We build and maintain a targeted database of potential leads, ensuring you have access to a consistent stream of prospects interested in your products or services.
Inbound Marketing Strategies: Our lead generation services utilize inbound marketing tactics like content creation, SEO optimization, and social media marketing to attract and engage potential customers.
Lead Qualification: Qualifies leads, ensuring that they meet specific criteria, increasing the likelihood of conversion, and saving your sales team valuable time and effort.
Here are some examples of positive feedback I have received from previous clients:
"Outstanding customer service! Hazel was extremely helpful and resolved my issue quickly. Highly recommended!"
"I was impressed by Hazel's professionalism and knowledge. They went above and beyond to ensure my satisfaction."
*Working with Hazel was a game-changer for our business. Her customer service skills and lead generation strategies helped us secure new clients and boost revenue."
"I was impressed with Hazel's ability to close deals in the competitive real estate market. Highly recommended!"
Why Choose Me?
*Proven expertise in customer service, cold calling, real estate, and lead generation.
*Detail-oriented and highly organized, ensuring timely and accurate project delivery.
*Strong problem-solving skills and ability to adapt to new challenges.
*Excellent communication skills, providing regular updates and maintaining open lines of communication.
Let's Work Together:
Ready to take your business to the next level? Let's collaborate! Feel free to reach out to me through the Upwork messaging system.
Tools/CRM:
-Shopify
-Gorgias
-Batch leads
-Vulcan
-Follow-up boss
-Redx
-Knock CRM
-Mojo Dialer
-Hubspot
-Zoho
-Asana
-Podio
-Keap
-Zendesk
-Apollo
-JustCall
-Phoneburner
-bOnline phone
-Ring Central
-Grasshopper
-Five9
-Calltools
-Dialpad
-Aircall
-SmrtPhone
-ActiveCampaign
-Aircall
-Mindbody
-GoHighlevel
-Apollo.io
AppointmentPlus
