Hire the Best eFileCabinet Specialists

Hi there, I am an IT Specialist with 7+ years of hands-on experience, including 4+ years working with MSPs, where I gained deep expertise across diverse environments and clients. I specialize in Office 365 administration, Azure, SharePoint, and Helpdesk/Service Desk support. 💡 Key Strengths Advanced knowledge of the Microsoft 365 Apps & Services suite: Exchange Online, SharePoint Online, OneDrive, Teams, Azure AD/Entra, and Intune. Skilled in MSP tools and platforms, including Kaseya One, Datto, Autotask, and Inky. Strong background in efficient Office 365 administration, troubleshooting, and end-user support across Windows and cloud environments. 🚀 What Sets Me Apart Forward-Thinking Approach: I stay ahead by adopting the latest technologies and security best practices, including Fortinet solutions. Client-Centric Mindset: I deliver customized, scalable solutions aligned with each client’s unique infrastructure and business goals. MSP-Ready: With proven experience supporting multiple clients simultaneously, I’m highly adaptable, organized, and familiar with SLA-driven environments. If you're looking for an IT Specialist who combines technical expertise with a proactive and solution-oriented mindset, let's work together to strengthen your IT environment and drive results.

I help businesses with cybersecurity operations support, IT troubleshooting, Windows system administration and clear technical documentation. I have 18 years of experience across desktop support, server support, Windows administration, endpoint security, IT operations and cybersecurity. My background includes threat hunting, incident response, SOC alert triage, SIEM/SOAR, EDR/XDR, vulnerability management support, cloud security alerts and security documentation. I am also pursuing a Master’s in Information Security at De La Salle University, which supports my work in cybersecurity research, documentation and security operations. I can help with: - Desktop and laptop troubleshooting - Windows support and system administration - Server support and basic infrastructure operations - Helpdesk / IT support ticket handling - Endpoint security and security tool support - SOC alert review and triage support - Incident report writing and cleanup - Cybersecurity documentation, SOPs, playbooks and tabletop exercise materials - Security operations reporting and executive-friendly summaries - Cybersecurity research and content review My strength is that I can bridge both IT support and cybersecurity. I can troubleshoot technical issues, understand security alerts and explain findings clearly to technical teams, non-technical users or business stakeholders. I do not use or share confidential internal data from previous employers. Any samples I provide are sanitized or created as demo materials. If you need someone with real enterprise IT and cybersecurity experience who can troubleshoot, analyze and document clearly, I can help.

Skilled and knowledgeable Computer Systems and Telecommunications Networks Engineer with proven experience in database programming, software engineering, Web design, and network and systems design and support. Appreciates challenges, steep learning curves, and high-pressure deadlines. Outstanding ability to analyze, develop, and implement technology solutions. Reliable team player with effective troubleshooting and debugging experience. Equally strong project leadership and management experience ✪ Background: ☑ B.Eng. Computer Systems and Networks & M.Eng. in Electrical Engineering (Telecommunications) ☑ 10+ years as on site/remote technical support ☑ 10+ years as on-site administrative support ☑ Diligent worker and can work with less supervision ☑ Fast learner, creative, highly motivated ☑ Can work in a team and/or extended hours. ✪ Skill set: ☑ Adept computer technician on both Windows and MAC ☑ Adept at using MS Office and Google Suite ☑ Adept Zoom technician ☑ Experienced in maintenance of websites using WordPress ☑ Experienced in administering email using Google Workspace ☑ Experienced in administering email signature, forwarding etc. ☑ Experienced in setting up and maintenance of Databases (biometrics, cctv etc.) ☑ Experienced as Network administrator ☑ Experienced in Data filing management ☑ Certified Cisco Network Associate (CCNA. --------------------------------------------------------------------------- ✪ Availability: ☑ Full-time / Part time / Project Base/Remote ☑ Always available

Results-driven IT Manager with 10+ years leading enterprise technology strategy across financial services and professional services sectors. Track record of reducing operational costs, strengthening cybersecurity posture, and delivering CRM and process automation initiatives that directly improve revenue performance. Experienced engaging C-level stakeholders — CIOs, CTOs, and board members — to align IT investment with strategic business goals. (English / Spanish/Romanian), based in Panama with international exposure across Europe and Latin America. CORE MANAGEMENT COMPETENCIES: ⮚ Productivity improvement, being able to transform idea into actions; ⮚ Client management: sales and offering custom solutions; ⮚ Training and leading the team members; ⮚ Project management, strategic planning and development; ⮚ Resolution of emerging problems that require immediate action. TECHNICAL KNOLEDGE: ⮚ Microsoft Office Advanced, Office 365 administration ⮚ Installing Software, Hardware and Networking ⮚ Cyber security SKILLS: Analytical thinking, fast problem solving, focus on the task at hand even under pressure, team player as well team leader, flexible and receptive to new trends, firmness in decision- making with calculated risk, results orientated, ambitious enterprising person, persuasive, good listener, relationship-builder. EDUCATION: Bachelor Degree: Electronic Engineering Major: Industrial Robots Polytechnic University Timisoara, Romania 2003 Professional Experience: IT Manager – SweetWater Securities Inc. (2021 – Present) - Define IT and cybersecurity roadmap aligned to corporate growth strategy, advising on technology investment priorities - Negotiated vendor contracts across hardware, SaaS and managed services, achieving 15% cost reduction without service degradation - Implemented Salesforce CRM and DocuSign e-signature platform, digitizing the full client onboarding and sales workflow - Designed layered cybersecurity framework reducing exposure across endpoints, cloud assets and third-party integrations - Manage relationships with 8+ technology vendors, owning evaluation, selection and contract lifecycle International Clients & Logistics Manager – MIRAME (2019 – 2021) - Increased revenue by 20% through B2B client acquisition. - Managed full sales cycle, prospecting, negotiation, closing. - Built long-term client relationships and partnerships. Senior File Engineer / Consultant – Lingo24 (2015 – 2019) - Worked with international clients delivering technical solutions. - Collaborated with project teams to solve complex challenges. - Improved client satisfaction through efficient service delivery. Project Manager – ATOS IT Solutions (2014 – 2015) - Managed enterprise IT projects aligned with business objectives. - Identified clients need and proposed scalable solutions. - Led budget planning and cost control for various projects. - Conducted negotiations with vendors and stakeholders to optimize project outcomes. - Delivered executive-level presentations to board members and senior leadership. - Ensured alignment between technical delivery and strategic business goals. Technical Support Manager / Project Manager – Lingo24 (2007 – 2014) - Handled client-facing technical operations, ensuring timely resolution of complex issues. - Diagnosed and resolved technical challenges, improving overall client satisfaction. - Optimized workflows and processes to enhance delivery efficiency. - Coordinated with international stakeholders to ensure smooth project execution. - Managed project timelines, resources, and deliverables to meet client expectations. - Supported pre-sales efforts by helping translate technical issues into practical solutions.

Microsoft 365 Administrator, IT Support Specialist, and CSP Operations Professional with 15+ years of IT experience, 5+ years supporting Microsoft 365 environments, and 6,900+ hours successfully delivered on Upwork. I help MSPs, Microsoft Partners, and businesses manage Microsoft 365, Exchange Online, Microsoft Teams, Microsoft Entra ID (Azure AD), licensing, user provisioning, onboarding, and security administration while providing exceptional technical support to end users and business teams. My expertise includes Microsoft Partner Center, CSP, and MSP operations, tenant management, identity and access management, Conditional Access, MFA, helpdesk support, ticket escalation management, Windows and MacOS troubleshooting, Microsoft 365 troubleshooting, and customer-focused technical support. I am experienced with ServiceNow, Zendesk, Syncro, and other ticketing platforms, delivering efficient issue resolution while maintaining excellent customer satisfaction. Recently, I developed an AI-powered Microsoft Graph security auditing solution that analyzes Microsoft 365 tenants for configuration gaps, security risks, and compliance issues. I am committed to delivering reliable technical support, clear communication, and practical solutions that help organisations improve operations, strengthen security, and provide an exceptional user experience.

I've spent 7+ years managing enterprise Microsoft environments and leading technical support teams at a Microsoft Delivery Partner. I've worked across Microsoft 365, Intune, Dynamics 365 Finance & Operations, Copilot, and hybrid identity setups — and I bring the kind of hands-on depth that comes from resolving real production issues daily. Here's what I can help you with: ✅ Microsoft 365 Administration — Exchange Online, SharePoint, Teams, Viva tenant setup and optimization ✅ Intune & Endpoint Management — Device enrollment, compliance policies, app deployment, and lifecycle management ✅ Identity & Access Management — Entra ID (Azure AD), Conditional Access, MFA, RBAC, SSO, and hybrid identity ✅ PowerShell & Automation — Microsoft Graph API scripting for bulk provisioning, reporting, and policy deployment ✅ Dynamics 365 F&O Support — Configuration, troubleshooting, and user training ✅ Security & Compliance — Microsoft Defender for Endpoint, DLP, retention policies, compliance configuration ✅ Copilot & Modern Workplace — Deployment guidance and training for Copilot, Viva, Designer, and Clipchamp Why clients choose to work with me: → I reduced resolution times by 25% and improved customer satisfaction by 30% in my team lead role → I hold Microsoft 365 Administrator Expert, Endpoint Administrator Associate, AZ-900, and Dynamics 365 certifications → I founded Unified Hive, delivering M365 and Azure solutions to clients across multiple countries → I don't just configure — I document, train your team, and build automation so you're not dependent on me long-term My typical projects include: Tenant setup and migration (Exchange, SharePoint, Teams) Intune deployment from scratch or optimization of existing setup Entra ID / Azure AD configuration (Conditional Access, MFA, user provisioning) PowerShell automation scripts for reporting and bulk operations Security hardening and compliance configuration Technical consulting and architecture review I'm responsive, thorough, and I communicate clearly. Let's talk about your project.