Dedicated and organized Legal Intake Specialist with nearly three years of experience in the legal field and over five years in customer service. Known for exceptional communication skills, attention to detail, and a client-focused approach, I specialize in handling client inquiries and gathering essential case information to ensure seamless communication between clients and legal professionals. Proficient in utilizing legal and customer relationship management (CRM) platforms, including Lawmatics, MyCase, SmartAdvocate, GoHighLevel, 3CX, RingCentral, and Notion, to manage client communications, case intake, scheduling, and workflow organization efficiently.
Customer Feedback Documentation
Outbound Sales
Customer Satisfaction
Customer Service
Inside Sales
Sales
Selling
Desktop Application
Sales Presentation
Cold Calling
Sales Call
Legal Assistance
Sparsh A.
New Delhi, India
$20/hr
4.9
151 jobs
I am a legal professional with comprehensive experience in providing legal research, drafting, and consulting services. I have worked with law firms and companies across various sectors including business & civil litigation, family law, personal injury, immigration law, and compliance.
I have successfully passed the MPRE and am currently awaiting my California Bar Exam result
Professional Highlights:
-Experience working with several U.S.-based law firms, including Gateville Law Firm, Law Offices of Josiah Young, and Law Office of Samuel Thomas & Alfred Fargione.
-Skilled in drafting and reviewing a wide range of legal documents, such as contracts, motions, complaints, discovery requests, settlement agreements, and more.
-Hands-on experience with lease contract reviews, gaming contract drafting, discovery work, and contract vetting.
-Proven success in supporting U.S. businesses, law firms, and pro se clients with high-quality, detail-oriented legal services.
-Knowledge of international legal standards through work with clients in India (Green Soul - Insolvency & Bankruptcy), Australia (Mumprenur - Contract Drafting & Proofreading), and more.
Comprehensive Legal Services:
Contract Drafting & Review:
-Drafting and reviewing business contracts, including gaming contracts, distribution agreements, and lease agreements.
-Contract vetting, proofreading, and ensuring compliance with relevant laws.
-Specialized in drafting contracts for both domestic and international clients.
Discovery Work:
-Comprehensive discovery services, including interrogatories, request for production of documents, admissions, subpoenas, and depositions.
-Expertise in discovery strategies for various types of litigation, ensuring thorough and efficient processes.
Global Experience:
Successfully served clients across:
-United States
-India
-Australia
-Canada
-United Kingdom
-Dubai
-Singapore
Notable Clients & Law Firms Worked With:
U.S. Law Firms:
-Gateville Law Firm
-Law Offices of Josiah Young
-Law Office of Samuel Thomas & Alfred Fargione
-Landmark Recovery
-Law Office of Bivory Lamarrr
-Law Office of Ricky Malik
Australia Based Law firm: Mumprenur
Uk Baseed Law firm: Legamart
WORK ACROSS US Courts: (State and District Court, Appeal and Supreme Court, Federal Courts, Bankruptcy Court, Family Court, Small Claims Court):
1. Discovery Requests (Interrogatories, Production of Documents, Admissions), Depositions, Subpoenas for Records.
2. Trial Briefs, Appendix, Appellant’s Brief in Appeals Court, Response and Reply Briefs, Writs, Petition for Review in Supreme Court
3. Demurrers & Replies, Motion to Dismiss, Counterclaims, Oppositions
4. Pre-Trial Motions: Temporary Restraining Orders, Motion to Vacate, Summary Judgment, Continuance
5. Motions for Interim Relief & Injunctions, Motion for Reconsideration, Challenge Orders
6. Demand Letters, Complaints, Replies
7. Arbitration & Mediation
Contract Drafting & Review Services:
Business & Corporate Contracts:
Non-Disclosure Agreements (NDAs)
Employment Contracts
Independent Contractor Agreements
Confidentiality Agreements
Service Agreements
Partnership Agreements
Joint Venture Agreements
Licensing Agreements (Software, SaaS, IP, etc.)
Franchise Agreements
Distribution & Reseller Agreements
Commercial Lease Agreements
Sales and Purchase Agreements
Vendor Agreements
Shareholder Agreements
Mergers & Acquisitions (M&A) Agreements
Supply Chain Agreements
Affiliate & Referral Agreements
Marketing & Sponsorship Contracts
Business-to-Business (B2B) Contracts
Business-to-Consumer (B2C) Contracts
Real Estate & Construction Contracts:
Real Estate Purchase & Sale Agreements
Real Estate Lease Agreements (Commercial & Residential)
Construction Contracts
Technology & Licensing Contracts:
Software and SaaS Contracts
End User License Agreements (EULAs)
IP Licensing Agreements
Technology Transfer Agreements
Confidentiality and Non-Compete Agreements
Dispute Resolution & Settlements:
Settlement Agreements
Arbitration Agreements
Mutual Termination Agreements
Release Agreements
Privacy
Why Choose Me?
-Diverse Legal Expertise: I bring a versatile skill set from my experience across various areas of law.
-Detail-Oriented & Reliable: I ensure that all legal documents are meticulously drafted and compliant with relevant laws.
-Clear Communication & Client Focused: I prioritize clear communication to ensure all client needs are met efficiently and effectively.
Success Metrics:
-Over 250 successful legal projects completed
-Extensive experience with 75+ U.S.-based companies and law firms
-Expertise in both U.S. and international legal documentation
-High client satisfaction with a proven track record of repeat clients
I look forward to working with you to provide the best legal services tailored to your needs. Whether you're looking for contract drafting, legal consulting, or assistance with litigation, I am ready to assist you in achieving your legal goals. Let's discuss how I can help you today!
Trust, Estate & Will Agreement
Contract Drafting
Drafting
Writing
Legal Assistance
Document Review
Alternative Dispute Resolution
Corporate Law
Essay Writing
Legal Consulting
Document Analysis
Aakash G.
Bahawalpur, Pakistan
$10/hr
5.0
281 jobs
Upwork Achievements:
🏆 Top Rated Plus — Top 3% on Upwork
🏆 9,000+ Hours | 200+ Completed Projects
🏆 100% Job Success Score
I don't just process disputes—I build systems that delete negatives at scale.
With 7 years of hands-on experience in consumer protection compliance, I lead a team of 24 specialists working exclusively with financial service companies—managing thousands of active clients simultaneously across all three major bureaus—Experian, Equifax, and TransUnion.
My 4 Aggressive Dispute Methods:
3B Sweep
Metro 2
Consumer Law & FTC with CFPB Method
Factual Disputing with CFPB Method
What I Do:
✅ Aggressive dispute letters using FCRA, FDCPA & GLBA—no generic templates; every letter is fact-based and litigation-ready
✅ Full Dispute Fox & CRC portal management
✅ CFPB & FTC complaint filing and submission
✅ Third-party freezing and bureau stall letter counter-strategy
✅ Metro 2 compliance analysis
✅ Letter Stream mailing and document management
✅ New template creation and coding into software
✅ Weekly progress reports and database updates
✅ Client communication, onboarding, and customer support
✅Item selection strategy to maximize fast deletions
Tools & Platforms:
DisputeFox | CRC | Letter Stream | CFPB Portal | FTC Portal | MS Office | Google Suite | Dropbox | Slack | Monday | Fax Software
Why Work With Me:
I have processed thousands of dispute rounds with a proven track record of fast, verified deletions. My team operates on a US Eastern Time-aligned night shift—meaning your clients get results while you sleep.
I am not a one-man freelancer. I bring an entire operation to your business—processors, FTC specialists, callers, and dispute managers—ready to plug into your workflow immediately.
If you need scale, speed, and results—let's talk.
Regards,
Aakash Gillani
Financial Dispute Specialist | Consumer Protection Operations Manager
Microsoft Office
Data Entry
Error Detection
CRM Software
Team Management
Customer Support
Data Analysis
Administrative Support
Financial Consulting
File Maintenance
Online Chat Support
Data Processing
Email Support
Randy Rose R.
Bacolod City, Philippines
$7/hr
5.0
9 jobs
Interest in providing Virtual Assistant and General Administrative Services tailored to your legal practice. With over three years of specialized experience as a Virtual Assistant—including roles as a Cold Caller, Appointment Setter, Lead Manager, Transaction Coordinator, and Disposition Manager—and eleven years in the BPO industry, I bring a wealth of expertise and professionalism to every engagement.
My background includes serving as an Executive Administrative Assistant, Paralegal, Intake Specialist, and Case Manager in legal offices across Virginia, Georgia, Illinois, and Missouri. These roles have equipped me with the skills necessary to manage sensitive legal data, streamline virtual case workflows, and support attorneys and legal teams with precision and confidentiality.
Services Offered:
Legal Data Entry & Document Conversion
Data Cleansing & Error Detection
Online Legal Research & Word Processing
CRM & ERP Software Utilization
Microsoft Office Suite & Google Workspace Support
Medical Records Software for Legal Case Integration
Cold Calling & Appointment Setting for Client Intake
Case Tracking, Reporting, and Timeline Management
Performance Management & Project Scope Development
By retaining my services, you gain a reliable and detail-oriented partner who can help reduce administrative burdens, improve operational efficiency, and ensure timely and accurate handling of legal documentation. My commitment to relationship-building, time management, and client satisfaction ensures a seamless experience for your team and your clients.
I would be honored to contribute to your continued success and growth. Please feel free to reach out with any questions or to schedule a time to discuss how I can support your organization.
Management Skills
In-App Support
Customer Experience
Customer Retention
Data Analytics
Managed Services
Administrative Law
Executive Support
Case Management
Legal Practice Management
Cold Calling
Appointment Setting
Calendar Management
Lead Generation Analysis
Cold Email
Alyanna C.
Pasig City, Philippines
$10/hr
5.0
16 jobs
I protect digital platforms and their users by combining strict policy enforcement with high-volume, quality-driven case resolution. Over the past 7+ years, I’ve handled everything from routine content moderation and account reviews to complex fraud investigations and high-risk escalations.
Core Capabilities:
Risk & Fraud Detection: Reviewing financial activity, job posts, ads, and user interactions to spot patterns of platform abuse, fraud, and policy violations.
Investigations & Appeals: Analyzing ambiguous edge cases, issuing restrictions/suspensions, handling user appeals, and writing clear, well-reasoned decision logs.
High-Volume Operations: Consistently resolved 350+ cases weekly with a 90%+ quality score and an average handle time under 7 minutes, while meeting tight SLAs.
Cross-Functional Collaboration: Escalating high-risk issues and partnering with internal teams to refine workflows and policy interpretations.
Tooling: Zendesk, Salesforce, JIRA, and proprietary internal admin/moderation platforms.
I thrive in fast-paced, remote environments where consistent judgment, attention to detail, and user safety are critical. Whether you need a dedicated analyst to clear a backlog or a reliable specialist for daily risk operations, I can step in immediately with minimal onboarding time.
Let’s connect to discuss how I can support your platform’s safety goals.
Social Media Management
Incident Management
Fraud Detection
Online Chat Support
Administrative Support
Training Presentation
Quality Assurance
Email Communication
Risk Assessment
Account Management
Online Community
Policy Analysis
Content Moderation
Risk Management
Customer Support
Content Analysis
Data Analysis
Zendesk
Jira
Slack
Ritu R.
Faridabad, India
$12/hr
5.0
16 jobs
⚖️ Personal Injury Paralegal | ⚖️ Property Damage | Pre-Litigation Support | Case Management | Litigation Support
I help U.S. law firms stay organized, meet deadlines, and move cases forward efficiently.
I have experience supporting attorneys in Personal Injury, Property Damage, Probate, Real Estate, Family Law, and Credit Repair matters. Most recently, I worked with a Florida Personal Injury law firm, assisting with case management, client communication, medical records tracking, legal drafting, docket monitoring, and trial preparation support.
My experience includes:
✔ Personal Injury Case Management
✔ Client Intake & Follow-Up
✔ Medical Records & Billing Records Requests
✔ HIPAA Compliance Verification
✔ Letters of Representation (LORs)
✔ Notices of Intent (NOIs)
✔ Discovery Shell Preparation
✔ Complaint Packet Preparation
✔ Demand Package Support
✔ Docket Monitoring & Court Deadline Tracking
✔ Trial Calendar Management
✔ Medical Records Chronologies
✔ Trial List Monitoring
✔ Document Review & Organization
✔ Case Status Reporting
✔ Attorney Calendar Management
I am experienced with:
• Litify (Salesforce)
• Clio Manage & Clio Grow
• Filevine
• Lawcus
• Microsoft Office Suite
• Google Workspace
• Dropbox
• Outlook
• Teams
• Slack
• RingCentral
What clients can expect from me:
✓ Strong attention to detail
✓ Proactive communication
✓ Reliable deadline management
✓ Organized case handling
✓ Quick learning and adaptability
✓ Professional client interactions
I understand the importance of keeping attorneys informed, maintaining accurate case records, tracking critical deadlines, and ensuring that no important court updates or case developments are missed.
If you're looking for a dependable legal professional who can support your team remotely and help keep your cases moving forward, I'd be happy to discuss how I can assist.
Legal Writing
Family Law
Legal Research
Legal Assistance
Legal Drafting
Litigation
Credit Repair
Legal Calendaring
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