Hire the best Records Managers

Check out Records Managers with the skills you need for your next job.
  • $38 hourly
    I am a former business owner of a small mapping firm and previous to that Production Manager over a medium size mapping firm. I bring over 25 years of experience in the geospatial industry. BA in Geography 1994 - Eastern Washington University|GISP Many successful projects for Federal, State, County and Local government entities (USDA, USGS, BLM, USFS, States of Michigan, Alabama, Florida, Texas, Washington,... and numerous County Tax Accessors and GIS/Engineer divisions. Predominate experience in ESRI ArcGIS, Global Mapper, QCoherent, Autodesk,... Tasks include Geodatabase development, cartographic design, LiDAR 3D modeling and analysis, topographic design, orthophotography,... Have been doing off-market real estate consultancy work. Tasks include constant client interaction, form updates, evaluate and cleanse spreadsheet and tapes, identify leads, perfrom analysis and reports,...
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    Spatial Analysis
    ArcGIS
    Digital Mapping
    Microsoft Excel
    Geolocation
    Aerial Photography
    Site Planning
    Critical Thinking Skills
    Cartography
    GIS
    Database Management
    Remote Sensing
    Data Entry
  • $10 hourly
    🌟 Distinguished Medical Billing Specialist & HIPAA-Certified Expert | Elevating Healthcare with Precision Billing Solutions 🌟 With over 7 years of dedicated experience as a Medical Billing Specialist, I bring a wealth of expertise in optimizing medical billing processes to the healthcare sector. My career is marked by a deep commitment to excellence, having successfully managed over 75 projects that demonstrate my proficiency in navigating the complex landscape of medical billing with precision and efficiency. 🏆 Career Highlights 📈 I have honed my skills across various healthcare settings, from small clinics to large hospital systems, mastering numerous billing software platforms to ensure seamless revenue cycle management. My approach emphasizes strict adherence to compliance standards, swift and accurate claims processing, and a relentless focus on improving the financial health of healthcare providers. 💼 Comprehensive Services 🛠 My skill set covers a broad spectrum of medical billing services designed to streamline operations and maximize reimbursements: CPT and ICD-10 Coding 🧾: Expertise in accurate coding for diverse medical services to ensure compliance and reduce claim denials. Meticulous Claim Submission & Diligent Follow-Up 📋: Ensuring prompt and precise submission of claims with regular follow-ups to secure timely payments. Insurance Verification & Authorization 🔍: Rigorous insurance checks and pre-authorizations to minimize claim rejections. Denial Management & Appeals 🚀: Implementing effective strategies to manage and appeal denied claims for optimal revenue recovery. Revenue Cycle Management 💰: End-to-end management of the revenue cycle, including accounts receivable, to enhance cash flow and financial performance. Why Choose Me? 🤝 My professional ethos is rooted in a relentless pursuit of financial optimization for healthcare practices. I am committed to staying abreast of the latest industry regulations, and ensuring compliance with HIPAA and other key standards. My ability to foster meaningful collaborations with healthcare entities has consistently resulted in refined billing operations, minimized errors, and boosted operational productivity. 📊 Are you seeking a partner to optimize your healthcare organization's financial performance? Let’s work together to reduce revenue losses and achieve your financial and operational goals. 📞💡 Skills Medical Billing & Coding HIPAA Compliance Advanced EMR/EHR Proficiency Insurance Verification Specialist Accounts Receivable Management Revenue Cycle Optimization CPT and ICD-10 Coding Denial Management & Appeal Strategies Mental Health Billing Efficient Payment Processing Professional Phone Communication Medical Records Management EMR Data Entry Specialist Customer Support Excellence
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    EMR Data Entry
    Customer Support
    Payment Processing
    Mental Health
    ICD Coding
    Phone Communication
    Revenue Cycle Management
    Accounts Receivable Management
    Medical Billing
    Insurance Verification
    Electronic Medical Record
    HIPAA
    Medical Billing & Coding
    Medical Records Software
    Data Entry
  • $15 hourly
    Greetings! I am a dedicated and highly skilled nurse with a passion for delivering exceptional patient care and support. My extensive background spans across various fields, including Client Services, Healthcare, Human Resources, and life and non-life Insurance. With a strong foundation in nursing, I have cultivated a unique skill set that allows me to excel in a diverse range of responsibilities. Professional Highlights: Nursing Expertise: With a solid nursing background, I have honed my ability to discuss and review patients' medical histories, symptoms, allergies, and current medications. My proficiency in triaging ensures that patients receive timely and appropriate care, prioritizing their well-being. Medication Management: I specialize in efficiently processing doctor's standing orders, managing medication refills for non-controlled substances, and facilitating lab orders. My meticulous approach ensures accurate and safe administration of treatments. Patient Education: Educating patients is a crucial aspect of healthcare, and I excel in this area. Whether it's providing reminders for lab draws, offering prescription instructions, explaining discharge guidelines, or offering dietary advice, I am committed to empowering patients with the knowledge they need for optimal health outcomes. Effective Communication: I take pride in my excellent communication skills, which extend beyond face-to-face interactions. I am adept at maintaining clear and compassionate patient communication through phone or video calls, fostering trust and rapport even in virtual settings. EHR Proficiency: I am well-versed in utilizing various Electronic Health Record (EHR) systems, including eClinical Works, Dr. Chrono, AdvancedMD, and Practice Fusion. This proficiency allows me to efficiently manage patient information, ensuring accurate documentation and streamlined workflows. Appointment Scheduling: I am highly organized and skilled in scheduling appointments, ensuring that patients receive timely and convenient access to healthcare services. Versatile Background: My unique combination of experience in Client Services, Healthcare, Human Resources, and Insurance equips me with a well-rounded perspective and a deep understanding of diverse aspects of patient care. I am committed to delivering compassionate care, leveraging my broad expertise to enhance patient experiences and outcomes. My goal is to continue making a meaningful impact in the healthcare field while embracing new challenges and opportunities for growth. If you're seeking a dedicated nurse who is proficient in various areas of healthcare and possesses exceptional communication skills, I am excited to collaborate and contribute to the well-being of your patients and healthcare team
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    Acuity Scheduling
    Epic Systems Medical Software
    drchrono
    Telemedicine
    Electronic Medical Record
    eClinicalWorks
    Administrative Support
    Task Coordination
  • $15 hourly
    International Law Firm experienced and LLM-qualified Paralegal/Legal Assistant with 5+ years of experience assisting Attorneys, Law firms, and Corporate Counsel. I worked under different US Attorneys handling various matters including Corporate law, commercial law, Venture Capital Law, securities law, financial law, Civil law, tech law, and International Arbitration. I have an LLB (Hons) and Master's of Law (LLM) in international corporate and commercial law with a Merit Pass from the University of West London. Qualified legal drafting skills. Master’s legal research techniques and black letter research methods. I am experienced working in Mergers and Acquisitions including assisting the Senior US Attorney with the complete Due Diligence Matrix of the seller/buyer company documents, disclosure schedule, and some minor assistance with merger documents and ancillaries. Experienced in Corporate and Commercial law. Experienced in Venture Capital Law including assisting senior Attorneys with drafting and sending out for signature the founder-ready packaging Charter, bylaws, Written consent Board of Directors, CIIAA (NDA), Service Agreement, Restrictive stock Agreement, Stock Plan, Convertible Promissory Note, and Investment Term Sheet. Assisting Senior Attorney with Case Management and Coordinating with Clients. Experience assisting Attorneys in financial law including Banking and bad faith insurance, complaint and motions drafting, construction law including construction claims and complex contract disputes, tech law, debt recovery claims, arbitration disputes, corporate law, and commercial disputes. Case law Research, complaint drafting, discovery preparation, and motion. -Good understanding of Business and Investment. -Good Understanding of VC and Pre seed investment. -Great understanding of the Stock market, Banking and Finance, and Securities law. -Tech law skills including a good understanding of new innovations and technologies such as AI, the Internet of things, Blockchain, Decentralized finance, machine learning, virtual reality (VR), and more. - Experience using big law firm software such as Litify from Salesforce. -drafting skills including complaint drafts, motions, reports, and legal research for litigations. -Excellent communication, interpersonal, and presentation skills (developed through academic skills and working in law firms under senior lawyers) -the ability to sort, order and manage large volumes of exhibits, documents, files, evidence, data, and other information. - Case Manager experience including communication with the clients, intakes, case strategies, drafting, and more. Familiar with Microsoft office package, Caselaw managing sites like Maruscase, Ringcentral, Clio, and template merge software. I am also familiar with software such as Practice Panther for Legal Clients Billing, Notion for task management, Google Workspace, RingCentral, and Amazon Workspace. I am experienced in working personal injury law settlement department assisting Attorneys and Paralegals with Liens. Preparation of Final Lien Requests, sending out FLR and Initial Lien Request, and finding lien information from the case reports. Can communicate information and ideas to others in understandable manner. Excellent innovative and Entrepreneur Skills. I am a reliable, trust-professional with a commitment to abide by the assigned deadlines.
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    Legal Consulting
    Corporate Law
    Commercial Litigation
    International Business
    Litigation
    Contract Drafting
    Cryptocurrency
    Business Consulting
    Arbitration
    Blockchain
    Corporate Finance
    Legal
  • $50 hourly
    Office Manager / Executive & People Ops Specialist with over 20 years of diverse experience in service-related positions. A problem solver with a proven ability to respond to challenges and act decisively under pressure. KEY AREAS OF EXPERTISE • Dedicated and hard-working individual; excellent work ethic • Prompt execution of time-critical projects; Exceptional self-management skills • Able to manage multiple tasks in a high-pressure environment • Solid managerial and administrative experience • Extremely organized and efficient • Strong verbal and written communication skills • Calendar management, scheduling, travel arrangements, event planning • Tech savvy and well-versed in internet research and data entry TECHNOLOGY & PLATFORM KNOWLEDGE • Google Suite (email, drive, docs, sheets, slides, admin & groups) • Microsoft Office Suite (outlook, onedrive, word, excel, PowerPoint) • Communication Tools: Slack + admin, Zoom+ admin & webinar setup, Google Meet. Microsoft Teams • Organizational Tools: Asana, Trello, Airtable • People Ops Tools: Zenefits, Rippling, Gusto, Checkr, CultureAmp, 15Five, Mineral (Harassment training), Notion, SwagUp, Adobe Acrobat (for verification of employment), Giftedd, Donut • Travel & Expenses: Orbitz, Hotels.com, Expensify, Ramp • Recruiting / Interviewing / Onboarding: Greenhouse, JobScore, Lever • Password Vaults: LastPass, 1Password, BitWarden • Contracts for Signature: DocuSign, HelloSign • CRM: HubSpot, Zoho, some Salesforce • Web / Media: WordPress, Squarespace, Eventbrite, Anchor, CoSchedule, Canva
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    Expense Reporting
    HR & Recruiting Software
    Employee Onboarding
    Compensation & Benefits
    Staff Recruitment & Management
    Airtable
    Slack
    Administrative Support
    Executive Support
    Scheduling
    Email Communication
    Data Entry
    Virtual Assistance
    Google Workspace
  • $12 hourly
    Hi there, I'm Nina, a top-rated, dedicated, and well-experienced Medical VA and Data Annotator! I'm a medical laboratory scientist, certified drug test analyst, and data annotation professional. I have five years of experience working in a clinical setting and also as a freelance medical virtual assistant. l also have experience working as an image annotator, data labeler, and text annotator. I have exceptional medical knowledge, a keen eye for detail, a quick learner, critical and analytic thinker. I value HIPAA and data security. I work passionately and efficiently with quality work. Here are some of my services: + Medical and Personal Administrative Assistance + Data/ Text Annotation + Data and Image labelling and categorization + Medical Narration/Summary + Medical Transcription/Translation + Research and Data Entry + E-mail & Chat support + Social media management/marketing with Canva skills With my skills, experience and values, I'm confident in providing you quality work and improvement. I will ensure that I help you focus on growing your business. Looking forward to being part of your team!
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    Medical Narration
    Data Annotation
    Medical Records Research
    Medical Translation
    Medical Billing & Coding
    Medical Report
    Video Annotation
    Medical Editing
    Content Writing
    Data Entry
    Medical Transcription
  • $40 hourly
    I founded Virtually Assist U in 2008 after more than a decade of experience working as an Executive Administrator / Chief of Staff in traditional corporate environments. My passion for business management and the growing need for Executive Administrator services inspired me to take the leap. Recognizing the demand, I set out to create a premier platform that provides innovative solutions, helping businesses and executives improve their operational efficiency and streamline management. My valued clients encompass financial professionals, medical practitioners, legal experts, non-profit CEOs, distinguished authors, influential speakers, podcasters, high-profile executives, renowned celebrities, ambitious CEOs, enterprising entrepreneurs, and small business owners. Partnering with businesses, I am adept at optimizing and streamlining clients' businesses by expertly addressing their administrative needs. My unwavering commitment lies in facilitating business growth and scalability through seamless management solutions. In addition to my comprehensive offerings, I provide specialized consultation services tailored to assist in the establishment of virtual offices or guide businesses during the transition from traditional to virtual office environments. This ensures a smooth and efficient adaptation to contemporary work setups. My services know no geographical boundaries! Regardless of your location, rest assured that I can optimize and run your business smoothly and efficiently from my own well-equipped virtual office. My clientele extends across North America, Canada, Asia, Africa, Australia, and Europe, reaffirming our dedication to providing top-notch virtual assistance worldwide. Discover the unparalleled advantages of partnering with me to empower your business with unmatched efficiency, productivity, and growth, all supported by my expert virtual assistant services. Reach out to me today, and let me elevate your business to new heights!
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    Public Relations
    Project Management
    Administrative Support
    Keap Administration
    Book Marketing
    Podcast Marketing
    YouTube
    Expensify
    Salesforce
    Kartra
    Asana
    Google Docs
    Trello
    Scheduling
    Microsoft Office
  • $10 hourly
    Motivated medical billing and coding specialist with over 8 years of experience in health operations management, billing, and coding. Expertise in ICD-10, CPT, and HCPCS coding. Highly skilled in analyzing and validating patient information, diagnoses, and billing data. Demonstrated leadership skills that enable the processing of high volumes of patient information to achieve revenue generation goals. EXPERIENCE: MEDICAL BILLING AND REIMBURSEMENT SPECIALIST • Responsible for processing payments, adjustments, and denials according to established guidelines (Payment Poster) • Knowledge of HCFA 1500 and UB4 1450 forms. • Responsible for submitting electronic claims and paper claims to primary, secondary, and third-party insurance companies. • Knowledge of prior authorizations and cash posting. Able to read and interpret EOB's. • Review medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed. • Ensure accurate entry of work into designated billing systems. • Assist with training materials and training staff members. • Communicate with the Clinics to provide or obtain corrected or additional data. • Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information. • Responsible for working on EDI claim rejections in a timely manner. • Prepare and submit billing data and medical claims to insurance companies. • Collect and review referrals and pre-authorizations. • Follow up on missed payments and resolve financial discrepancies. • Investigate and appeal denied claims. • Register patients in the EHR system • Work with insurance companies to handle any "problem" claims that have trouble getting paid. • Send inpatient and outpatient claims to insurance companies for our clients with an emphasis on accuracy in coding. • Many various activities that included data entry, verifying insurances, follow-up, authorizations, and many more. Familiar with Software: I’m good at using different Billing cloud base software: • Advanced MD. • Office Ally. • CareCloud • Crystal PM • WayStar • Simple Practice • Drchrono • Kareo(Tebra) • Medisoft • ECW (E-clinical Works). • Athena Net • Care Tracker • Icanotes • Emdeon EHR/EMR system • EPM (Electronic Practice Management). I have worked on the following Billing specialties: • Mental Health. • Chiropractic. • Cardiology. • Ophthalmology. • Optometry • Internal Medicine. • Family Medicine. • Gastroenterology. • Radiology. • Oncology. • Orthopedic • Podiatry • Physical Therapy. I have also experience communicating with US doctors and other third-party healthcare staff i.e. insurance, doctors, clearinghouses, and other third-party payers. Credentialing With insurance for All Payers. I have good experience for the credential of the provider with insurance for Medicare, Medicaid, And Commercial Payers. KEY SKILLS: • Ability to calculate figures and compute rate, ratio, and percent to draw and interpret bar graphs and the ability to apply basic algebraic concepts. • Ability to work quickly. • Ability to read an explanation of benefits (EOB) and assigned patient liability including secondary/tertiary assignments. • Ability to read accounts receivable. • Knowledgeable in personal computer software and general office procedures. • Knowledge of Accounts Receivable. • Strong knowledge of medical terminology. • Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. • Knowledge and experience with Hospital & Professional Billing. • Medicare Part A billing experience included the Medicare DDE system. • Sound knowledge of EOB and ERA. • Working knowledge of basic computer functions, with an emphasis on typing. • Knowledge of Medicare/Medicaid billing (UB4). • HCFA 1500 • Denial Management. • Hospital Billing • Home Health Billing/Medicare Part A billing. • Office Billing • Strong teamwork skills • Critical thinking and problem-solving abilities. • Effective verbal and written communication skills.
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    General Ledger
    Financial Report
    Healthcare Common Procedure Coding System
    HIPAA
    EMR Data Entry
    Insurance Verification
    ICD Coding
    Medical Mastermind Medical Billing Services
    Accounts Receivable Management
    Phone Support
    Accounts Receivable
    Medical Procedure Coding
    Medical Billing & Coding
    Virtual Assistance
    Data Entry
  • $13 hourly
    As a skilled medical billing individual with extensive experience. Proud my-self on contributing to the provision of quality healthcare by working to obtain payments and reimbursements in a timely manner. Having a strategic and a broader understanding of the areas outside of billing and collections is important. Getting the bill out and collecting it are critical, but so are having the analytics in place to ensure you are collecting what you're supposed to collect, making sure contracts are paid at the level they're supposed to be paid, and ensuring that coding is accurate so it won't be denied later. In addition to being highly organized, work well with others. Duties have included communicating with insurance company representatives about potentially problematic claims and working out solutions with providers, insurers, and patients. Also worked with patients to create payment plans for the portions of their bills that are not covered by insurance. ICD-10, CPT-10, & Medical Terminology Specialty in Eligibility and Benefits Verification PRE-AUTHORIZATION Medical Insurance Credentialing Various Practice Management Software Claim Entry & Payment Posting Denial Management & Appeals Records Organization & Management Insurance & Patient Aging HIPAA Compliance Online Claim Submission
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    Medical Transcription
    Administrative Support
    Project Scheduling
    Medical Condition Coding
    Medical Billing & Coding
    ESL Teaching
    Insurance Policy Analysis
    Medical Records Research
    Electronic Medical Record
    Account Reconciliation
    Customer Service
    Medical Procedure Coding
    Medical Mastermind Medical Billing Services
    Microsoft Office
    Data Entry
  • $12 hourly
    THINK OF ME AS YOUR RIGHT-HAND PERSON I’m Bili, your go-to for making things happen. You’re up against deadlines, your inbox is a monster, and your projects are a jigsaw puzzle waiting to be solved. That’s where I come in, not just ticking boxes but diving deep, acknowledging and sorting out the chaos, and piecing it all together. Why? Because for me, it’s not just about getting through the list; it’s about crafting solutions SPECIALLY made for you, pushing boundaries to not only meet but exceed expectations. Here’s what I bring to your table: ✏️CRM Software (Hubspot, Zoho, GoHighLevel, Salesforce) 🖊Shopify assistance like Oberlo, data entry, etc. 🧧 Project Management Tools(Monday.com, Asana, ClickUp, Trello, GHL), Office & Google Suites 🔗 Content Research, Strategic Planning, Insights Analysis, Working with different post-scheduling tools. 🗳 Personal Injury, Immigration Law and Family Law EXPERIENCE (YOUR PARALEGAL) 🖊 Loan Assistant, Transaction Co-Ordinator and also being YOUR Real Estate Assistant 🔍Confidentiality , Data security, Strategic Planning, Stakeholder Engagement, Process Improvement, Risk Management, & Quality Control 📝 Writing e-mails and following up with clients. 🗞 Email Template Creation (Mailchimp, Sendgrid, Hubspot, Lemlist, Etc.) 📊 Social Media content creation, scheduling, etc. (Hootsuite, Adobe Spark, Canva, etc) ✂️ Creating presentations in Prezi, PowerPoint, and more. 🔍Online research, creating organized sheets with key contacts or other info. 📰Job Posting, Screening/Interviewing/Hiring, Employees. (On & Off Upwork) & Training and Development(SOPs) 📏 Appointment setting, calendar management. 🗳Customer Service (Freshdesk, email/chat/phone support, etc.) & Vendor Management and Contract Negotiation 📑Using Collaborative Apps like Basecamp, Asana & Trello. And YES, I’m fluent in the languages of clients with ADHD, PTSD, and others, I know how to manage your memories and thoughts, and I will make you and your company organized and valuable. Imagine having all your tasks and projects flowing smoothly, like a well-oiled machine. Now, why me? Because I see the picture in the puzzle, the calm in the chaos. I'm not about just crossing off tasks; I'm about crafting success stories, one detail at a time. With a knack for weaving through the complexities of executive assistance, project management, real estate, and beyond, I bring to the table a handful of solutions tailored just for YOU. Think of me not just as a pair of hands, but as a brain that strategizes, a heart that's all in, and a will that's bent on seeing you thrive. So, if you're ready for not just an assistant, but a partner who dives deep, who sees beyond the immediate horizon, who'll go the extra mile not out of obligation, but out of a genuine desire to see you excel, let's make it happen. With me in your corner, you're not just ticking boxes; you're building legacies. You're not just keeping the lights on; you're illuminating a path to greater achievements. And remember, "A smooth sea never made a skilled sailor." In the vast ocean of business, it's the challenges that forge our strength and skill. Together, we'll embrace the waves, navigate through storms, and sail towards a horizon of success. Are you ready to optimize your operations, grow and take your business to the next level? The next step is to hop on a 20-minute discovery video call and together we can identify the areas where you need the most help and develop a plan to address them.
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    Microsoft Office
    Notion
    Legal Assistance
    General Transcription
    Social Media Account Setup
    Customer Relationship Management
    Clerical Skills
    Email Support
    Social Media Management
    Customer Service
    Data Entry
    Invoicing
    Administrative Support
  • $10 hourly
    I have more than 10 years of extensive experience in end to end Medical Billing & Coding. Experienced in End to End Healthcare Revenue Cycle Management includes insurance eligibility and benefit verification, Pre-Authorization Specialist, Demo Entry, Denial Coding, Charge Entry, Transmission, Payment Posting, Accounts Receivable and denial management, patient registration, Credentialing, indexing medical records and Expertise in ICD-9 and ICD-10, CPT, and HCPCS coding. 1) Eligibility & Benefits verification Eligibility & Benefits will be checked via website & phone with insurance. 2) ICD 10 Coding To review superbills & code the patient visit with appropriate CPT, ICD 10 also check for any modifier requirement. 3) Charge entry While coding, charges are entered in billing system & billed to insurance. 4) Resolving rejected claims If any claim is rejected then to correct it & rebill to insurance. 5) Posting payments & account Reconciling. Once payment is received either via EFT or check it will be posted to respective patient account & statement is sent to patient for his/her responsibility. 6) Follow up on claims & denial management If any claim is denied then to call insurance to find out the reason & take correct action such as any correction in claims data or to send appeal if required. At the end of month to create a report of denied claims to find out top denials & to take a preventive action to avoid such denials in future. 7) Creating various reports as per requirement. I can create monthly reports for aging, collection & other custom reports per requirement. Work Experience of Doctor Speciality: 1) Physical Therapy 2) Pain Managment 3) Chiropractic 4) Mental health 5) Dental 6) Skill Nursing Facility 7) Internal Medicine 8) Pediatrics 9) ENT 10) Home Health 11) Podiatry 12) Orthopedic 13) Gastroentrology Experience of Software : 1) Medical Manger ( MM 9 and 10 version) 2) Advance MD 3) Dr. Chrono 4) WRS 5) Office ally 6) Citrix 7) eClinicalWorks 8) Open Practice Solutions 9) Kareo 10) Open Dental 11) Next Gen 12) Epic 13) Athena Gateways: 1) Gateway 2) Emdeon 3) Phicure Payers I am experienced with 1) All commercial payers: BCBS, Cigna, Aetna, Humana, UHC, Care Plus, etc 2) Federal Payer: Medicare, Medicaid, Tricare 3) Workers Comp & Auto insurances. Iam a quick learner, team player & have positive approach towards my work. Thanks for your Consideration.
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    Medical Transcription
    Accounts Payable
    EMR Data Entry
    Insurance Verification
    Healthcare Management
    Medical Billing & Coding
    Accounts Receivable Management
    Medical Records Research
    Medical Translation
    Phone Communication
    Customer Support
    Customer Service
    Data Entry
  • $12 hourly
    Greetings! I am a Top-Rated full-time freelancer with the objective of satisfying my clients by providing them detail-oriented and accurate work. During my experience on Upwork, I will achieve their trust and confidence. I take each task as an opportunity that gives me a chance to share my talents and skills. I am an expert in MS Office (Word, Excel, PowerPoint, and Outlook), Google Docs, and Photoshop. Considering my academic background, I also have good experience with photo manipulation, graphics designing, and Logo creation using Canva and I am always eager to explore new software, applications, and ideas. I have a degree in Business Administration and 8+ years of experience in business administration, CRM management, analysis, data entry and organization, accounting, social media, and digital marketing, among others. ⚡ I’m an excellent, organized, and reliable virtual support. So that you can focus on your time and effort to take your company to the next level and I am here to go hand in hand with you in the process I can help in: ✏️CRM Software (Hubspot, Zoho, Salesforce) 🖊Shopify assistance like Oberlo, data entry, etc. 🧧 Project Management, Office & Google Suites 🔗 Content Research, Strategic Planning, Insights Analysis, Working with different post-scheduling tools. 📝 Writing e-mails and following up with clients. 🗞 Email Template Creation (Mailchimp, Sendgrid, Hubspot, Lemlist, Etc.) 📊 Social Media content creation, scheduling, etc. (Hootsuite, Adobe Spark, Canva, etc) ✂️ Creating presentations in Prezi, PowerPoint, and more. 🔍Online research, creating organized sheets with key contacts or other info. 📰Job Posting, Screening/Interviewing/Hiring, Employees. (On & Off Upwork) 📏 Appointment setting, calendar management. 🗳Customer Service (Freshdesk, email/chat/phone support, etc.) 📑Using Collaborative Apps like Basecamp, Asana & Trello. If you need someone who is highly TECH-SAVVY, has a POSITIVE mindset towards work, HARD Worker, detail-oriented, well organized, has EXCELLENT verbal and writing communication skills. An Executive Virtual Assistant who will be the driving force behind your leadership's efficiency and effectiveness. Who anticipates needs, takes initiative, is resourceful, and reflects company values. I am here to assist you and I will also be responsible and accountable for managing a wide range of tasks, from project management to team coordination, enabling your business to thrive and grow. Are you ready to optimize your operations, grow and take your business to the next level? The next step is to hop on a 20-minute discovery video call and together we can identify the areas where you need the most help and develop a plan to address them. I have worked for the following keywords Title: #Notion Systems Manager and SOP Developer #Executive Assistant for Marketing Agency #Kickass Executive/Personal Assistant #Full-time EA for Business #Virtual Data and Admin Assistant #CTO Assistant #Executive Assistant/ Administrator Virtual Assistant #Marketing and Office Coordinator #Personal Assistant - Tech Project #Project Management | Operations Assistant #Virtual Assistant to Handle Front and Back End of Online Virtual Business, including Social Media #Treatment Tracker Supervisor #Customer Success Clickup Expert and Developer #Assistant needed for emails, dropbox, excel, and Freshbooks #English Speaking Tech Person Needed (GoHighlevel) Calendly, Zoom Google Meet Knowledge #Versatile and available Personal Assistant with good English Speaking Skills #After Hours Scheduler #Marketing Assistant / Project Manager Needed #Web Developer #SEO Development TM- Wordpress and keyword research experience preferred #Virtual Assistant - Must Be Available Now, Attention to Detail, Coachable #Client Service Executive #PM/Recruiter|Account executive | Virtual assistant|Project Manager #Virtual Assistant/ Personal Assistant to CEO #Meeting Note Taker / Scribe (VA) for Busy Executive #Account manager/Phone/chat/email customer support/Customer service/purchasing 6$/hour max to start #Looking for a WordPress Technical Support Live Chat #Virtual Office/Operations Coordinator - Bookkeeping Firm #Virtual Assistant for SaaS company #Legal Professional - Reductions #Looking for a talented, tech-savvy VA #Expert Scheduler Needed For Tutoring Company #Training and Emails Communication Coordinator
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    LinkedIn Recruiting
    CRM Software
    Data Scraping
    Data Entry
    Social Media Lead Generation
  • $35 hourly
    I have over twenty-five years of experience across multiple fields such as medicine, fundraising for arts and nonprofits, and customer service. I am a team player who is also independently motivated and well-focused with excellent time management skills. Adaptability and accountability are important to me as is my accessibility to my employer. My consistent success in high intensity settings makes me an ideal candidate to adapt to ever-changing client needs. I have supported executive directors, directors of development, and CEOs of medical practices through great attention to detail and excellent communication skills. I understand the pressures of complex schedules, and the need for promptness, punctuality and clarity.
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    CRM Software
    Office Administration
    Relationship Management
    Program Management
    Customer Service
    Fundraising
    Customer Relationship Management
    Task Coordination
    Social Media Management
    Scheduling
    Database Management
    Administrative Support
    Client Management
    Nonprofit Organization
  • $20 hourly
    If you're looking for an experienced and reliable Project Manager or Back Office Executive - you're in the right place. I have a Master's degree in English Philology and Project Management. In addition, I successfully passed the Software Testing and Data Management courses. I used to work as a Project Manager of back office department managing team of 5+ coworkers (I don't treat employees as managing them, but rather helping them). I have much experience in working as a Back Office Executive and completing different tasks. The most prominent are: * virtual assisting; * lead generating; * marketing assisting; * updating and administrating CRM's (Salesforce, HubSpot, Close.io, MaxHire CRM, Netsuite, InfusionSoft and etc.) + project management tools (Jira, Zoho and etc.) + Machine Learning Platforms; * basic HTML & CSS; * image annotating and classification; * solving technical issues remotely. As for my professional qualities, I'm a highly trainable multitasker and a result-oriented person with a leadership approach, web and computer savvy. Customer satisfaction is very important to me, and I always make sure that the project is completed on time, within the budget, and you are satisfied with the results. P.S. For your convenience, we can have a quick call for an interview.
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    Marketing Automation
    Marketing Management
    Customer Relationship Management
    Remote IT Management
    Klaviyo
    Google Sheets
    Data Scraping
    Data Annotation
    Technical Support
    Email Marketing
  • $25 hourly
    Director of Provider Services: * Hiring/Recruitment: Oversee hiring of all providers. Currently, manage 11 APP and 3 MD providers. * Multi-hospital oversight: Manage operations across 3 hospital systems. * Onboarding/Training: Train on hospital system-specific processes. Including EMR-specific training. * Credentialing Management: Oversee all credentialing * Accounting: Handle payroll, invoices, and budget. Perform end-of-year tax prep * Schedule: Coordinate provider schedules. * Quality Improvement/Data Analytics: Create data reports and present findings. * Partner Satisfaction/Negotiations: Ensure hospital partner satisfaction through collaboration with leadership. Negotiate annual service contracts.
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    Education
    Leadership Skills
    Task Coordination
  • $25 hourly
    👋📢 Are you ready to reclaim your time and boost productivity? Experience the perfect synergy of efficiency - whether to maximize the 𝐝𝐚𝐭𝐚 𝐩𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐜𝐨𝐧𝐭𝐞𝐧𝐭 or 𝐦𝐚𝐧𝐚𝐠𝐞 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐚𝐧𝐝 𝐦𝐞𝐝𝐢𝐜𝐚𝐥 𝐭𝐚𝐬𝐤𝐬. 𝐇𝐞𝐫𝐞 𝐢𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐝𝐨 𝐟𝐨𝐫 𝐲𝐨𝐮. As a 𝐖𝐞𝐛 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫, here are the services I provide: ✨ Website Design ✨ Content Creation ✨ Content Editing ✨ Content Management ✨ Publishing Blog Posts ✨ Image SEO Alt Tags ✨ Graphic Design As a 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐚𝐧𝐝 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, here is the wide range of services I can help you: ✨ Email Management ✨ Data Entry ✨ Creating and Scheduling Posts ✨ Information Gathering (Research) ✨ Patient Record Management ✨ Managing Online Medical Records ✨ Responding to Patient Inquiries ✨ Sending Appointment Reminders ✨ Verifying Patient Insurance Information ✨ Entering Patient Information into Databases ✨ Updating Medical Records ✨ Sending Medical Records to Insurance Provider ✨ HIPAA Certified I am also knowledgeable about the following 𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞: ✅ EHR/EMR system (AthenaHealth, AthenaOne) ✅ Adobe Creative Suite (Fireworks, Photoshop, Premiere Pro) ✅ Graphic design tools (Canva, DesignWizard, Relaythat, Figma) ✅ Website builders: WordPress (Elementor, Beaver Builder, WP Bakery), Wix ✅ Mobile app development (Biznessapps CMS Dashboard) ✅ Web development languages (HTML5, CSS3) ✅ Productivity software: Microsoft Office (Word, Excel, PowerPoint), ✅ Google (Docs, Sheets, Calendar, Drive) ✅ Project management tools (Asana, Trello, Slack, Monday) ✅ Cloud-based file storage (Dropbox, Google Drive) ✅ Video conferencing, remote access (Zoom, TeamViewer) Hi! 👋 Please feel free to drop me a message if my qualifications and experiences match what you're seeking. I look forward to the opportunity to work with you soon! 😊
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Healthcare
    Medical Billing & Coding
    EMR Data Entry
    Data Entry
    Administrative Support
    Customer Support
    Email Support
    Online Chat Support
    Content Editing
    Content Upload
    Graphic Design
    Elementor
    WordPress
    Instagram Reels
    Web Design
  • $67 hourly
    I served several of the world’s leading companies, as well as many promising startups globally. My experience covers strategic issues, operational issues throughout the entire value chain, and large-scale transformations with significant aspects of change management, business processes automation/improvement, project management, finance, business intelligence, and capability building. I specialize in lean-transformation programs, all aspects related to Operations and the implementation of continuous-improvement systems/frameworks (world class best practices). My engagements focus on improving performance and service quality + process regularity and effectiveness. Examples of recent work include: . Strategy assessment and definition plus transformation program design and execution for a range of food/beverage/personal care, professional services, industrial, pharmaceutical, IT and financial companies. . Supply chain strategy for product and services oriented models . Institutionalization of Business Processes Management methodologies and Design-to-Value for several industries. . World class operations transformations in consumer goods, pharmaceutical, and telecoms companies . New business model design for startups, small businesses, and global companies Commercial excellence (hereunder marketing ROI, digital, GTM, portfolio management, etc) for a range of companies (several different industries) I hold a bachelor degree in Industrial and Business Engineering from the UTN (Universidad Tecnológica Nacional - Argentina). I am also a non-stop ultra-marathoner :-)
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Business Process Management
    Continuous Improvement
    Six Sigma
    Business Consulting
    Lean Consulting
    ProcessMAP Document Management
    Change Management
    Business Analysis
    Strategy
    Strategic Plan
  • $30 hourly
    Hello! I have worked for the last 25 years as an Office Coordinator, Office Manager, Executive Assistant, Operations Manager, Data Entry, Word Processor just to name a few! I am very well rounded, learn very quickly and have a great eye for detail. Most recently, I worked with a variety of excel spreadsheets with different formulas as a consultant for a tax credit firm. I also owned and operated an elderly care home with my daughter. I am looking forward to helping you virtually, and trying some different ideas! I'm most excited to be involved with the changing ways of how employment is going. Thank you for your time and consideration, I look forward to working with you! Kimberly
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    Database Administration
    English
    File Management
    File Maintenance
    Form Development
    Google Forms
    Adobe Flash
    Legal Transcription
    General Transcription
    Adobe Creative Suite
    Medical Transcription
    Data Entry
    Microsoft Office
  • $12 hourly
    I am enthusiastic, responsible, and a goal-driven individual and My services will aid you to free up resources, time, and workforce at a reduced cost. I have been in the BPO, Business Services Industry and Freelancing for a total of eight years. Give me a chance to work for you and I can and will ensure that I provide value not only on my work but can provide ways for process improvements as well. WHAT CAN I OFFER: SCHEDULER/STAFFING COORDINATOR •Update and maintain accuracy of employees schedule in scheduling system. •Responsible for approval and rejecting shift request depends on facility needs. •Coordinating with other facilities about their staffing needs. •Generating weekly attendance and employee hours report •Monitor attendance and tardiness and generate report •Collaborating with direct client for new business strategies SOCIAL MEDIA ADMIN • Data Entry • Creates, update & schedule Facebook/IG post • Responds to social media comments and messages. • Creating Promotional Infographic using Canva • Tracking of Orders through courier site/system. • Responsible for Inventory and doing Monthly Sales Report • Data Entry for Customers information, Order and Products. MEDICAL RECORDS REVIEWER • Visually inspect each page of medical records for completeness and legibility. Handle a high volume of continuous records. • Protect the security of medical records to ensure that confidentiality is maintained. • Quality Assurance • Data Entry HR SERVICE ADMINISTRATOR – EMPLOYEE DATA MANAGEMENT • Handling and processing employee data such as new hires and employee termination. • Analyzes, inputs, and processes data updates in the HR System to provide accurate and timely information to a variety of HR Services. • Data Entry HEALTH INSURANCE CLAIMS PROCESSOR • Processing Health Claims according to the guidelines provided. • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to the company's practices and procedures. • Performing data entry, handling insurance claims reimbursements, and deciding whether a claim should be processed or denied. • Data Entry HEALTH INSURANCE ENROLLMENT & MEMBERSHIP ELIGIBILITY • Responsible for handling data entry transactions and ensuring that members are successfully enrolled. • Processed and handled member eligibility, request, queries, and issue resolution for a healthcare insurance provider. • Data Entry Give me a chance to work for you and I will ensure that I provide value not only on my work but can provide ways for process improvements as well.
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Shift Scheduling
    Retail Sales Management
    Phone Communication
    Electronic Medical Record
    Human Resource Management
    Candidate Sourcing
    Social Media Content Creation
    Social Media Management
    Scheduling
    Cards & Flyers
    Social Media Content
    Canva
    Medical Records Research
    Email Support
    Transaction Data Entry
  • $15 hourly
    CHECK OUT MY WEBSITE: ciaramejia.com ⭐⭐⭐⭐⭐⭐⭐Admin support⭐⭐⭐⭐⭐⭐⭐ I am a highly-skilled Virtual Assistant and Project Manager with a decade of demonstrated history in Sales, Marketing, and Business Development. I have been a telecommuter since March 2018. I am dedicated, persistent, hardworking, and always possess a positive mindset. I always work under pressure. Some skillsets that I have: ✔️ Social Media Management ✔️ Project Management ✔️ Amazon Expert ✔️ Account Management ✔️ General Virtual Assistant and internet research skills ✔️ Appointment setting ✔️ Email marketing ✔️ Lead generation and management ✔️ Cold calling ✔️ Audio transcription ✔️ Order entry and order processing ✔️ Data entry ✔️ Quickbooks management I have a strong background with the following tools: 💡 CRM Navigation, Reporting, Processes, and Tools -- Salesforce.com, i360, ZOHO, Podio, Less Annoying CRM, Zendesk 💡 VoIP Tools and Navigation -- RingCentral, Skype, Dialpad, MOJO Dialer, Vulcan7 💡 Property Management Tools --- Airbnb, Booking.com, Uplisting, Guesty, Buildium, Appfolio 💡 Google Suite--- Google Sheets, Google Docs 💡 Microsoft Office -- Word, Excel, Powerpoint 💡 Project Management System - Asana, Trello 💡 Email Management Tool -- Slack, Outlook 💡 Graphic Designing Tool -- Canva, Paint 💡 Ecommerce Website -- Amazon, Shopify, eBay, Alibaba 💡 Social Media Sites -- Facebook, Instagram, Youtube, Pinterest. Linkedin We can further discuss this over Zoom or google meet, please feel free to send me a message here!
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Bookkeeping
    Critical Thinking Skills
    Order Fulfillment
    Customer Service
    Sales
    Decision Making
    Order Tracking
    Customer Acquisition
    Order Management
    Order Processing
    Data Scraping
    Customer Retention Strategy
    Data Mining
    Data Entry
  • $125 hourly
    ● Revenue Driven – created growth strategy for startup healthcare company and grew annual revenue to over $2MM annually within the first 12 months of engagement. ● Progressive Leadership - successfully vetted, trained and developed departmental teams of over 350 team members across 4 organizations and rolled-out policies and procedures reflective of the mission, vision and culture of the organization. ● Compliance/Regulatory - achieved above satisfactory site surveys and 100% compliance across licensed health care clinics and agencies responsible for directing. ● Workforce Planning - Devised recruiting and workforce planning solution that saved $13MM company $750K in contractual services within 3 months or project initiation. ● Technology – responsible for selection and implementation of technology solutions for new company including EHR, data security, CRM, and project management tracking. Startup Strategy | Policy & Procedure Expert | Empathetic Leader | Licensing/ Credentialing | Strategic Planning | CHC | P&L | Outstanding Verbal & Written Communication | HIPAA Privacy & Security | Progressive Leadership | IT Implementation | B2C & B2B Marketing | Emergency Operations Plan | Risk Management | Brand Strategy
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Data Analysis Consultation
    Training & Development
    Business Innovation
    Strategic Planning
    Mergers & Acquisitions
    Contract Negotiation
    Brand Development
    Due Diligence
    Wellness
    SEO Strategy
    Proofreading
    SWOT Analysis
    Employee Training
    Health & Wellness
  • $45 hourly
    I am an Online Executive Assistant with over eight years of management and client service experience working for a Fortune 500 company. I also have a Masters in Business Administration (MBA). Some of my services include: Operations Management: I assist with day-to-day administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings. I also help with client relationships, including onboarding new clients, leading customer support, and providing exceptional client service. Systems Management: I provide guidance and support for long-term business goals and planning. As part of strategic planning, I develop and optimize systems and processes to streamline business operations and improve efficiency. Team Management: I help manage and coordinate team members, including onboarding and offboarding, training, and performance management, to ensure the team is united and motivated.
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Administrate
    System Administration
    Leadership Skills
    Client Management
    Business
    System Monitoring
    Team Management
    Customer Experience
    Operations Management Software
    Operational Planning
    Business Management
    Leadership Training
    Management Skills
    Strategy
    Team Building
  • $45 hourly
    I am a paralegal with over 20 years experience in various areas of law. My most recent focus areas have been in foreclosure and bankruptcy. No matter how big or small the task, I will give 100%. A job well done is always my goal. ~ Document preparation ~ Document filing in e-courts and PACER ~ Document review and proofreading ~ Notary Public ~ Appraisal Review ~ Calendar/scheduling
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    Bankruptcy
    Deed
    Legal Transcription
    Typing
    Foreclosure Process
    Proofreading
    Legal Documentation
    Legal Writing
    Legal Research
  • $30 hourly
    For the past nine years, I have served as a Travel Advisor, Customer Service and Operations Manager for leading agencies and as a Team Leader for international airlines across the US, Australia, and the UK. My primary responsibilities include delivering exceptional customer service, overseeing daily operations, handling administrative tasks, coordinating events and travel, organizing and maintaining company files, project management focused on helping start-up businesses achieve growth and developing project SOPs to enhance workflow efficiency. I also have experience as a Travel Curator/Coordinator, where I design personalized trips based on client needs, research destinations and their unique activities, negotiate with local operators to secure deals, and create comprehensive English itineraries. These itineraries include detailed day-to-day activities, trip programs, hotel accommodations, frequently asked questions, recommended flight details, and essential information. I have also been recognized as a Condé Nast Top Travel Specialist for 2023-2024, reflecting my expertise and dedication in crafting exceptional travel experiences. My work experience includes but are not limited to the following: ✅Travel Curator/Coordinator ✅Customer Service ✅Executive Assistant ✅Accounts Assistant (Knowledgeable in basics of Quickbooks) ✅Admin Support ✅Market Research ✅Data Entry ✅Email Support ✅Chat Support Assistant ✅Lead Generation ✅Project Management Systems I use/am familiar with: ✅Microsoft PowerPoint, Excel, Word, Outlook, Google Sheet ✅Google applications (Google Voice, GDrive, Gmail, Calendar, etc.) ✅WordPress ✅MailChimp ✅Zoho ✅Keap ✅Airtable ✅Superhuman ✅Quickbooks (Data Entry) ✅Email Handling/Management - Outlook, Gsuite, Yahoo, Gmail ✅Slack I work pretty well under pressure and I can manage multiple projects concurrently without sacrificing the quality. I value communication too; it's very important to me that both are on the same page and has the same goal. I strive to give my best in my outputs to ensure my clients get their money's worth. I have this favorite quote by Aristotle where I can say that If I were a quote I will be this - "We are what we repeatedly do. Excellence, then, is not an act, but a habit."
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Administrate
    B2B Marketing
    Administrative Support
    Market Research
    Online Market Research
    Travel Planning
    Customer Service
    Virtual Assistance
    Data Entry
    B2C Marketing
    Communication Skills
    Travel & Hospitality
  • $65 hourly
    Throughout my career, I have been passionate about delivering exceptional results and exceeding targets. Whether as Brand Marketing Lead at Zappos.com, Director of Operations at Products That Count, or in my current work supporting various companies with marketing, sales, and lead generation strategies, I have consistently focused on driving growth, building strong partnerships, and creating lasting impact. I thrive in dynamic environments and am always seeking new opportunities to leverage my expertise to drive meaningful results and positive change.
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Recruiting
    Leadership Development
    Staff Development
    Human Resources
    Executive Support
    Public Relations
    Training
    Marketing Operations & Workflow
    Marketing
    Business Operations
  • $60 hourly
    As a strategic Operations/Project/Account Manager with over 15 years of experience in various fields such as legal services, IT services, healthcare, insurance, educational reform, and computer software, I have learned to work with various CRMs and Project Management platforms. Some of the software programs I am familiar with include Microsoft Suite, Monday, Smartsheet, MyCase, Salesforce, Dubsado, G-Suite, Asana, Zoho, Hubspot, Trello, Airtable, and Miro. Throughout my professional career, I have managed staff, provided training for new hires, created processes that help streamline business systems and managed multiple projects. As a Project Manager, I have managed stakeholder relationships, managed client's budgets, and delivered high quality project results helping to drive ROI. My experience as an Account Manager has helped me manage multiple relationships, develop time management, organization, and manage high stress situations.
    vsuc_fltilesrefresh_TrophyIcon Records Management
    File Management
    Legal Research
    Scheduling
    Account Management
    Leadership Skills
    Critical Thinking Skills
    Project Planning
    Administrative Support
    Problem Solving
    Data Entry
    Project Management
    Microsoft Excel
    Budget Management
  • $20 hourly
    Could this be a circumstance? or could this be fate? Both of us don't know it yet. But what I know my cover letter might be the reason why you are checking my profile or maybe you were just astonished by good looking Virtual Assistant like me. Whatever your reason is, I know that you are looking for someone who can help your business and who can provide excellent service in terms in cleaning your books and fulfill your administrative demands. Here are a few, among other things, or stuff I have heavy experience on that will surely make your project solved efficiently, effectively, and successfully. ✅Customer Service ✅Build sustainable relationships and trust with customer accounts through open and interactive communication ✅Provide accurate, valid, and complete information by using the right methods/tools. ✅Meet personal/customer service team sales targets and call handling quotas. ✅Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ✅Keeps records of customer interactions, process customer accounts, and file documents ✅Follow communication procedures, guidelines, and policies ✅Take the extra mile to engage customers ✅Freshdesk ✅Salesforce ✅Gorgias ✅Shopify ✅Team Leader ✅Monthly Business Review ✅Managing Agents to meet the metric (KPI's) ✅Generating Reports ✅Top Team and Top Team Leader ✅Data Analysis ✅eCommerce Store Management ✅Processing Refunds, Returns, and Replacements ✅Order Processing ✅Email and Live Chat Support ✅Appointment Setter ✅Generate sales leads ✅Rapport and personal connection ✅Calendly and Google Calendar ✅General Administrative Support ✅Keep accurate records ✅Dialpad ✅Ring Central ✅KickAss VA ✅Graphic Design ✅Writing Article ✅Newsletter ✅Research ✅Data Entry ✅Email Management ✅Social Media Management ✅Internet Research ✅Powerpoint Presentation ✅Certified Facebook Ads ✅LA CRM ✅Transcription ✅Calendar management ✅Hubstop ✅LinkedIn ✅Google suite ✅MS teams ✅PT Minder ✅Zoho Mail ✅Dropbox ✅GDrive ✅BuilderTrend ✅Jobtread ✅Virtual Bookkeeper ✅QuickBooks ✅Xero ✅Asana ✅Dext ✅Keeper ✅Ordermentum ✅Cin7 ✅Paypal ✅Klarna ✅Shopify ✅The Block Shop Still, think this is just a random circumstance? If you want to know the reason why you're here, Invite me to your project or send me a message or you can confirm that reason by hiring me.
    vsuc_fltilesrefresh_TrophyIcon Records Management
    Notion
    HubSpot
    QuickBooks Online
    File Management
    File Maintenance
    Scheduling
    Email Management
    Accuracy Verification
    Ecommerce
    Error Detection
    Administrative Support
    Data Entry
    Microsoft Excel
    Xero
    Customer Service
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