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✌ Hello there! 👋 If you're searching for a Customer Support Specialist who goes beyond answering tickets and instead focuses on building loyalty, protecting your business, and optimizing workflows, then you’ve found the right fit. 😉 With 10+ years of freelancing experience (7+ in Customer Support & Admin Assistance), I’ve worked with E-commerce brands, ad agencies, and SaaS companies to deliver exceptional support that keeps customers happy and businesses running smoothly. My background includes managing customer communication across email, live chat, CRM systems, and social platforms, always with a focus on accuracy, empathy, and efficiency. 🫡 🔹 What Makes Me Different? ✅ Retention-Focused Support – I turn frustrated customers into loyal advocates with proactive, empathetic solutions. ✅ Policy-Driven Problem Solving – Every resolution aligns with your business rules, preventing unnecessary losses. ✅ Workflow Optimization – I don’t just respond to tickets; I reduce them by suggesting automation, templates, and FAQs. ✅ Proven Experience with Global Brands – I’ve supported companies like SmileTherapy, Vegan Tote, BuyOrganicsOnline.au, and Shopify stores—helping them scale while protecting brand reputation. 🔹 How I Can Help Your Business ✔ Customer Email & Live Chat Support – Clear, quick, and empathetic replies that boost satisfaction. ✔ Order Processing & Dispute Resolution – Smoothly handling refunds, exchanges, and PayPal disputes. ✔ Social Media Support – Engaging with customers on Instagram, Facebook, and DMs to build trust. ✔ E-commerce Platform Management – Skilled in Shopify, product/order tracking, and backend support. ✔ CRM & Case Management – Experienced with HubSpot, Salesforce, Gorgias, Zendesk, Freshdesk, LiveAgent. ✔ Admin & Data Tasks – Keeping records accurate, spreadsheets updated, and processes efficient. ✔ Proactive Improvements – Spotting recurring issues and suggesting fixes to reduce future complaints. 🔹 Tools I’m Proficient In 🛠 Gorgias | Zendesk | Freshdesk | HubSpot | Salesforce Cases | Shopify | PayPal Business | Meta | LiveAgent | Slack | Google Workspace | Microsoft Apps | Monday.com 📌 Why Hire Me? 📍 I take ownership of customer experience—ensuring every interaction builds loyalty and strengthens your brand. 📍 I’ve supported E-commerce & SaaS businesses in 140+ countries, so I understand global customer needs. 📍 I’m fast-learning, adaptable, and detail-oriented, making me the right fit for dynamic businesses. 📍 My philosophy: When your business thrives, I thrive. I’m here to help you minimize workload, retain customers, and scale smoothly. ✅ Available for full-time, part-time, or project-based roles ✅ Flexible with time zones (US/UK/EU support) ✅ Committed to delivering quality, speed, and professionalism 🚀 If you’re ready to elevate your customer support while reducing operational stress, let’s connect and make it happen!

I am a Medical Billing Specialist with over 10 years of experience providing comprehensive billing services for Healthcare Providers, including Physician Practices and DME companies. I specialize in Revenue Cycle Management (RCM) and have a strong track record of improving billing efficiency, reducing claim denials, and accelerating reimbursements. My core expertise includes: • Patient Demographics Entry and Data Management • Eligibility and Benefits Verification (via phone and payer portals) • Charge Entry and Claims Submission with ICD-10 and CPT coding compliance • Payment Posting • Accounts Receivable (A/R) Follow-Up and Denial Management • Provider Credentialing and Enrollment I am proficient in leading medical billing platforms such as Brightree, Tebra (formerly Kareo), CareCloud, CollaborateMD, and Revenue Performance Advisor (RPA). I am known for my attention to detail, accuracy, and efficiency, which helps healthcare providers streamline their billing operations and maximize revenue. I also bring strong communication and collaboration skills to ensure smooth coordination with providers, staff, and insurance representatives. My goal is to deliver reliable, accurate, and efficient billing support that strengthens the financial performance of every practice I work with

With six years of dedicated experience providing paralegal assistance and litigation support to prominent US law firms, I have been instrumental in delivering exceptional support to attorneys throughout the legal process. As a skilled and detail-oriented professional, I have contributed extensively to various aspects of case management, including conducting comprehensive legal research, drafting critical legal documents, managing case files, and providing valuable assistance to attorneys. My commitment to excellence, strong organizational skills, and extensive knowledge of legal procedures have consistently allowed me to provide indispensable assistance to attorneys, ensuring the smooth functioning of legal operations and facilitating successful outcomes for clients. Here is a view of services I offer: No-Fault Insurance Claims: • Drafts Summons, Complaints including slip and fall complaints, personal injury complaints, motor vehicle accident complaints, premises liability complaints and Answers, Discoveries, and No-Fault Motions for an Insurance Company based in New York. Personal Injury Law Firms: • Medical records and Bills summarization for Personal Injury Law Firms based in the USA. • Drafting of slips and fall complaints and Motor vehicle accident claims • Summary of witness depositions • Request for lnterrogatories • Demand Letters • Summary Judgment Legal Research: • Have a vast experience in Legal Research through various search engines e.g., Lexis Nexis, Case Maker, etc. on the topics like wrongful death, medical malpractice, IPR laws, marijuana laws for US clients Employment Law: • Drafting of complaints based on failure to pay minimum wage; failure to provide meal periods, failure to provide rest periods, willful failure to pay wages; failure to provide itemized wages; failure to pay reporting time wages; violation of labor code section; failure of providing for access to employees personal and payroll records; breach of contract; breach of the covenant of good faith and fair dealing; conversion; Negligent infliction of emotional distress; violation of business and professional code. • Drafting of Demand Letters • Drafting of Discovery document Contract Drafting and Abstractions • Contract abstraction as per the requirements of the client and creating spreadsheets • Drafting and Review of Agreements as per the requirements of the Clients. • Metadata Extraction Stock Exchange Document Summarization: • Section 144 Deposit Request Summary • Section 4(a)(1) Deposit Request Summary Discovery • RFPD (request for production of documents) • FROG (Form interrogatories) • SPROG (Special interrogatories) • RFA (Request for admission) Medical Indexing and Document Review • Experienced in the indexing of medical reports, for litigation purposes for a client based in Australia. • Also, have experience in Document Review and making Indexes based on the Expert Witness testimonies for a client based in the USA. Paralegal • Worked as a paralegal under the In-house defendant legal team. • Litigation file handler: Case file handling, Casefile management, and Case Review. • Legal drafting- Drafting acknowledgment of services. Defense Drafting, Filing counterclaims, • Application drafting instructions for the counsel. • Court Filing: E-filing of the documents with the court. • Client Dealing: Direct dealing with the client. Case discussing liability discussion step-to-step update and legal advising. • Opponent Solicitor dealing: Case filing discussion with opponent solicitors settlement negotiation cost dealing. Tools: Clio, Filevine & Vinesign, CasePeer, Salesforce, EvenUp, Microsoft 365, Google Workspace, Adobe Acrobat, common court e-filing portals and others.

Hello! I'm a highly skilled and versatile freelancer with over 3 years of experience in internet research, data entry, CRM management, telecalling (including sales), virtual HR support, and social media management. I specialize in providing efficient, high-quality solutions that save my clients time and drive business results. With a Bachelor's in Computer Applications (BCA) from Shoolini University, I have a solid technical background and a keen eye for detail. My expertise spans several areas, and I can assist you with a wide range of tasks, including: Internet Research: I conduct thorough and accurate research to gather information, analyze trends, and provide insights that support decision-making and strategy development. Data Entry & CRM Management: I have extensive experience working with Microsoft Excel, Google Sheets, Salesforce, and various other CRM platforms. Whether it’s updating records, data cleaning, or creating detailed reports, I handle all tasks with precision and efficiency. Social Media Management: From account handling to paid promotions and ads management, I help businesses grow their online presence. I am adept at creating targeted social media campaigns, managing content, and analyzing performance metrics to ensure maximum engagement and ROI. Telecalling & Sales: With over 3 years of experience in telecalling, I have honed my ability to engage customers, manage inbound and outbound calls, and close sales. I am proficient in sales scripts, lead qualification, and follow-up strategies to convert leads into loyal clients. Whether it's promoting a product or offering customer support, I deliver with professionalism and persuasion. Virtual HR Support: I offer virtual HR support, assisting with tasks like recruitment, employee management, and onboarding to streamline HR processes and support business growth. Fast & Accurate Typing: I have a high typing speed, ensuring that all data entry tasks are completed quickly and accurately, which increases productivity and reduces turnaround time. Why work with me? Efficient & Reliable: I pride myself on delivering results on time without compromising quality. I am dedicated to providing work that exceeds expectations. Excellent Communication: My ability to communicate clearly and professionally ensures a smooth and effective collaboration with clients. Creative Problem-Solving: Whether it’s social media strategy or CRM management, I bring a creative and innovative approach to every task. Friendly & Easy to Work With: I’m not just a skilled professional; I’m also approachable and easy to collaborate with. I focus on building long-term relationships with my clients by offering excellent service and open communication. Key Skills & Expertise: Internet Research & Data Analysis CRM Management (Salesforce, HubSpot, etc.) Microsoft Excel & Google Sheets (Advanced Functions & Formulas) Social Media Management (Facebook, Instagram, LinkedIn, etc.) Paid Social Media Campaigns (Facebook Ads, Instagram Ads, Google Ads) Telecalling & Sales (Lead Qualification, Sales Conversion, Cold Calling) Virtual HR Support (Recruitment, Onboarding, Employee Management) Fast Typing Speed (Highly Efficient Data Entry) If you’re looking for a skilled, detail-oriented professional who can take on multiple projects and help your business thrive, I’d love to collaborate with you. Let’s discuss your project and get started today!

Quickbooks ProAdvisor and Xero certified with experience in Wave, Zoho, Freshbooks for overs 8 years. ***** 5- "I’ve had the pleasure of working with Shivam on three projects now, and once again, he delivered excellent results. For the latest project involving Accounts Reconciliation and Data Entry, Shivam demonstrated great attention to detail, accuracy, and efficiency. His accounting expertise is evident, and he consistently meets deadlines while maintaining clear communication throughout the process. I highly recommend Shivam for any accounting or data-related work and look forward to collaborating with him on future projects." ***** 5- "I hired Shivam for QuickBooks data entry related to transaction input, and I’m very pleased with his work. He showed strong proficiency with QuickBooks, was detail-oriented, and ensured accurate and timely data entry throughout the project. Communication was clear and responsive, making the collaboration smooth and efficient. I highly recommend Shivam for anyone needing reliable and skilled QuickBooks data entry support." I specialize in helping businesses manage their financial records efficiently using QuickBooks, Xero, Wave, Zoho, Odoo and many other accounting software. I am proficient in bookkeeping, financial analysis, and budget management. My expertise includes using accounting software for seamless bookkeeping and financial reporting. I work closely with small businesses to streamline their accounting processes, ensuring accurate tax filings and optimized financial health. My goal is to save you time and reduce accounting errors. Also I have working experience on various online platforms like Amazon, Stripe, Shopify, Etsy, eBay, Previously, I've worked with clients from diverse industries, helping them achieve compliance and financial clarity. One of my client projects increased their efficiency by 30% Services we offered: 1- Bookkeeping with any accountancy software 2- Account clean up 3- Month/Quarter/Year-end accounts 4- A/R, A/P, Bank Reconciliations 5- Inventory/stock management 7- Payroll processing Let's discuss how I can support your business's financial goals. Feel free to reach out for a consultation.

"I am a professional accountant and bookkeeper with over 4 years of experience in maintaining financial records, preparing financial statements and reports, and ensuring compliance with accounting standards and regulations. I have a strong understanding of accounting principles and best practices. I am proficient in various accounting software and tools such as QuickBooks, Xero, NetSuite, Microsoft Excel, Tally, Microsoft PowerPoint. Word etc. I can handle a wide range of bookkeeping tasks such as accounts payable, accounts receivable, general ledger, payroll, and bank reconciliation. I am well-versed in financial analysis and interpretation and can provide valuable insights to support clients' decision making. I am well organized, detail-oriented and have a strong work ethic. Let me take care of your accounting and bookkeeping needs so you can focus on running your business. I am a dedicated professional with a keen eye for detail, and I pride myself on providing accurate and timely financial information. I have a great communication skills and I am always willing to go the extra mile to ensure client satisfaction. I am available as per the client's requirements and my rate for accounting and bookkeeping services is $10/hr (Rates are negotiable depending on quantum of work). I am always open to discussing the specific needs of my clients and finding a solution that best suits them. Thank you for considering my services. I look forward to the opportunity to work with you."