Hire the Best Information Management Specialists

TECHNICAL SKILLS Languages: WORDPRESS, HTML, PHP, JavaScript, MySQL, VB.NET, Visual Basic 6.0 Developer Tools: Active Directory, Ice Warp Mail Server, Microsoft SQL Server (2019, 2012, 7.0), Pervasive SQL, Microsoft Access, Crystal Reports, Microsoft Office (2016, 365), AutoCAD, Canva Trainings : PHP & MySQL Advanced Training, UP System Information Technology Foundation Computer Systems Servicing National Certificate II TESDA Data Entry, Virtual Assistant

Operations Support and Workflow Reliability Specialist | Customer Support, Data Accuracy, and Daily Operations I help businesses keep their operations running smoothly by taking care of the tasks, communication, and data that support their day to day work. I have more than 10 years of experience in customer service, technical support, and administrative operations, and I focus on creating clean, consistent, and reliable workflows that make life easier for the teams I support. For the past five years, I have worked fully remote and supported clients across different time zones. I am used to handling busy inboxes, ticket systems, and ongoing operational tasks that require accuracy, structure, and steady follow through. My strength is taking recurring or messy tasks and turning them into clear, organized, repeatable processes. I have a Bachelor’s degree in Business with a focus on IT Management, an MBA, and a CompTIA Network Plus certification. This helps me understand both the technical and business sides of the work, and it allows me to support tools, systems, and data with confidence. What I can help with Managing customer support workflows through email, ticketing systems, and platforms like Zendesk Organizing and maintaining clean and accurate data in spreadsheets and internal systems Keeping inboxes and communication channels structured so nothing gets missed Standardizing recurring tasks and documentation for consistency Supporting daily operations with a focus on preventing errors and keeping things running smoothly Google Workspace and Microsoft Office support How I work I am a good fit for ongoing or part time operational roles where consistency and accuracy matter. My goal is to reduce friction in your workflow by keeping your data clean, your communication organized, and your operations predictable. This gives you more time to focus on higher level priorities without worrying about what is happening in the background. If you need someone who brings structure, clarity, and reliability to your daily operations, I can help.

Does your billing process feel like a bottleneck? I am here to change that. I offer a decade of deep-dive expertise in medical billing to help practitioners like you reclaim their time. My approach is simple: Accuracy, Efficiency, and Transparency. I bridge the gap between your services and your payments, ensuring every claim is handled with meticulous care. Whether it’s resolving old AR or setting up a new billing workflow, I’ve got you covered. My extensive services encompass: ☑ Patient Management (Appointment Scheduling, Registration, Demographic & Charge Entry, Invoicing) ☑ Insurance Eligibility Verification and Verification of Benefits (VOB) ☑ Claims Scrubbing and Submission ☑ Prior Authorization/Retro Authorization ☑Accounts Receivable ☑Denials Management ☑ Appeals Filing ☑ Insurance Follow-up ☑ Revenue Cycle Management ☑ Customer Service and Administrative Assistance ☑Medical Coding ☑ Daily/Weekly/Monthly Reporting ☑ Payment Posting (ERA, EOB) ☑Intake Process ☑Patient Help Desk Services ☑ PCP referrals: ☑CAQH Attestation ☑ Credentialing/Enrollment/Contracting Specializing in: 🧠 Mental Health 🔄 Behavioral Therapy 🚨 Urgent Care🛠 Occupational Therapy 🦴 Orthopedics🗣️ Speech and Feeding Therapy 💪 Physical Therapy🥦 Dietitians 🦴 Chiropractic ♥️ Cardiology 🏥 General Surgery 👩‍⚕️ Internal Medicine🩹 Pain Management 🦶 Podiatry 👨‍👩‍👧‍👦 Family Practice 🧠 Psychiatric ABA 🔬 Pathology Labs 🧪 Testing Labs Proficient in Medical Billing Software such as: | OfficeAlly | eClinicalWorks | Kareo / Tebra | Therapy Notes | Raintree | Advanced MD | PrognoCIS | Lytec | Collaborate MD | Turbo PT | Simple Practice | Ability | eMedica | Waystar | Dr Chrono | Aprima | Therapy iQ | Intergy | Sessions Health | Telcor | Chirotouch | Valant | Med Office | WellSky | Axxess | Alora | zHealth EHR/EMRs: | Practice Fusion | Kareo EHR | Office Ally EHR | Web PT | Elation | ICANotes Clearing Houses: | Waystar | Claim.MD | ChangeHealthCare | TriZetto | Office Ally | Availity | Head Way Proficiency in Insurance Provider Portals: Medicare and its Advantage plans UHC Aetna ECHO Zelis Optum BCBS CIGNA Medicare administrators (WPS GHA, Novitas, Noridian) Medicaid and its MCOs Tricare Kaiser Permanente Molina Healthcare And many more... Detail-Oriented Processes: My skills include ERA/EFT Setups, Claim Scrubbing (LCD/NCD/NCCI Covered), and ensuring accuracy and compliance with industry standards. I truly take pride in making a real difference by helping healthcare providers and organizations grow. I am all about following the rules (especially HIPAA) and staying on top of what's happening in the industry. My Goal = My Clients' Success 🎯🤝🏆

🚨 FREE Zoho CRM & Zoho One SYSTEM AUDIT (Limited Spots This Week) 🚨 "Fixed our entire Zoho CRM when nothing else worked." "Finally gave us a system that actually runs without breaking." If your Zoho setup feels messy… workflows aren’t triggering… reports don’t make sense… or your team is still relying on spreadsheets… You don’t have a Zoho problem, you have a system problem. And that’s exactly what I fix. ⚙️ I Turn Zoho Into a Scalable Growth Engine. I don’t just “set up Zoho.” I design automation-first systems that: ✔ Capture and organize your data properly ✔ Automate your sales, operations, and follow-ups ✔ Eliminate manual work and human error ✔ Give you full visibility across your business ✔ Scale with you as you grow Most clients come to me after: ❌ Broken workflows ❌ Duplicate records everywhere ❌ Poor CRM structure ❌ Automations not triggering ❌ Systems built without long-term scalability I rebuild Zoho the right way, clean, structured, and reliable. 🔥 What I Can Build Inside Zoho ✅ Zoho One Full Implementation & System Architecture ✅ Zoho CRM Setup, Customization & Automation ✅ Zoho Creator Custom Apps & Portal Systems ✅ Client & Supplier Portals (Role-Based Access) ✅ Workflow Automation, Blueprints & Deluge Scripting ✅ Sales Pipeline & Lifecycle Automation ✅ Lead Management & Conversion Systems ✅ Email & SMS Automation (Follow-ups, Alerts, Campaigns) ✅ Zoho Analytics Dashboards & Reporting ✅ Zoho Books Integration (Invoices, Payments, Tracking) ✅ Zoho Flow, Zapier & API Integrations ✅ Data Migration, Cleanup & CRM Optimization ✅ System Audits & Performance Fixes 🧠 How I Work (This Is Why Clients Stay) I don’t guess, I diagnose. When I step into your Zoho system, I: ✔ Identify where leads/data are leaking ✔ Fix broken automation logic ✔ Redesign your CRM structure for clarity ✔ Build systems that are simple, scalable, and error-proof ✔ Document everything so your team can actually use it This isn’t just “freelancing.” I act as your Zoho system architect. 🏆 Why Clients Choose Me ✅ Zoho CRM & Zoho Creator Specialist ✅ Deep Zoho One ecosystem expertise ✅ Strong business + system thinking (not just tech) ✅ Proven track record fixing broken Zoho setups ✅ Clean, scalable, automation-first builds ✅ Clear documentation + training included ✅ Available for long-term system ownership 🚀 Let’s Fix Your Zoho System If you're not sure what’s broken… 📩 Message me “SYSTEM AUDIT” I’ll review your Zoho setup and show you: - What’s not working - What’s missing - What needs to be fixed first. No guesswork. Just clarity. Or click INVITE TO JOB and let’s build you a system that actually works. #Zoho #ZohoCRM #ZohoOne #ZohoCreator #ZohoConsultant #ZohoExpert #ZohoAutomation #ZohoImplementation #ZohoCRMSetup #ZohoCRMCustomization #ZohoCRMIntegration Zoho CRM, Zoho CRM Expert, Zoho CRM Automation, Zoho One, CRM Automation, Zoho Developer, Zoho Consultant, Zoho CRM Setup, Zoho CRM Customization, Zoho CRM Integration, Zoho CRM Workflow, Zoho CRM Audit, Zoho CRM Optimization, Zoho Creator, Zoho Books, Zoho Desk, Automated Workflow, Sales Automation, Business Automation, CRM Expert, CRM Consultant, Lead Management, Pipeline #WorkflowAutomation #SystemAutomation #APIIntegration #Zapier #Make #ZohoCRM #ZohoOne #ZohoCreator #ZohoExpert #ZohoConsultant #ZohoCRMExpert #ZohoDeveloper #ZohoAutomation #ZohoImplementation #ZohoCRMSetup #ZohoCRMAutomation #ZohoCustomization #ZohoCRMIntegration #ZohoWorkflowAutomation #ZohoBlueprint #ZohoDeluge #ZohoFlow #ZohoAnalytics #ZohoBooks #ZohoDesk #ZohoSalesIQ #ZohoCampaigns #ZohoMarketingAutomation #ZohoForms #ZohoInventory #ZohoProjects #ZohoSign #ZohoSubscriptions #ZohoCommerce #CRMSetup #CRMAutomation #CRMConsultant #CRMExpert #CRMImplementation #CRMIntegration #SalesAutomation #LeadManagement #LeadAutomation #BusinessAutomation #WorkflowAutomation #ProcessAutomation #SystemAutomation #AutomationExpert #APIIntegration #ZapierIntegration #MakeIntegration #DataMigration #CRMOptimization #BusinessSystems #AutomationSystems #ZohoCRMSpecialist #ZohoCRMConsultant #ZohoCRMDeveloper #ZohoCRMImplementation #ZohoCRMIntegration #ZohoCRMCustomization #ZohoCRMWorkflow #ZohoCRMBlueprint #ZohoCRMDeluge #ZohoCRMSetupService #ZohoCRMOptimization #ZohoCRMStrategy #ZohoCRMSystem #ZohoCRMPlatform #ZohoCRMTools #ZohoAutomationExpert #ZohoAutomationConsultant #ZohoAutomationFreelancer #ZohoAutomationServices #ZohoBusinessAutomation #ZohoSystemSetup #ZohoSystemOptimization #ZohoSystemIntegration #ZohoProcessAutomation #ZohoWorkflowSetup #ZohoWorkflowDesign #ZohoWorkflowExpert #ZohoFlowAutomation #ZohoAPIIntegration #ZohoThirdPartyIntegration #ZohoDataMigration #ZohoDataCleanup #ZohoDataManagement #ZohoReporting #ZohoDashboard #ZohoAnalyticsExpert #ZohoBooksIntegration #ZohoFinanceAutomation #ZohoInvoiceAutomation #ZohoSubscriptionManagement #ZohoClientPortal #ZohoVendorPortal #ZohoCustomApp #ZohoCreatorDeveloper #ZohoCreatorExpert #ZohoCreatorApp #ZohoCreatorPortal #ZohoLowCode #ZohoBusiness

QA Automation Engineer & Project Manager | Web & Mobile App Testing I help startups and businesses ship bug-free web and mobile apps through robust QA Automation and streamlined Project Management. With hands-on expertise in building automated test frameworks and leading cross-functional teams, I bridge the gap between quality engineering and delivery. As a QA Automation Engineer, I design and implement scalable test suites that catch defects early, reduce manual effort, and accelerate release cycles. As a Project Manager, I keep sprints on track, coordinate developers and stakeholders, and ensure your product ships on time and on budget. What I bring to your project: 𝐐𝐀 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 Automated testing for web and mobile apps (iOS & Android) Test framework design: Selenium, Appium, Cypress, Playwright API testing with Postman & REST Assured CI/CD integration (Jenkins, GitHub Actions, GitLab CI) Functional, regression, smoke, and end-to-end testing Bug tracking and detailed defect reporting (Jira, TestRail) 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Agile/Scrum project management and sprint planning Team coordination and stakeholder communication Roadmap planning, task delegation, and timeline management Tools: Jira, Trello, Asana, ClickUp Risk management and quality assurance oversight 𝐖𝐡𝐲 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐦𝐞: Dual expertise in QA Automation and Project Management saves you the cost of hiring two specialists Clear, proactive communication and regular progress updates Detail-oriented approach focused on delivering reliable, high-quality software Proven track record of on-time, on-budget project delivery Whether you need a QA Automation Engineer to build a rock-solid testing pipeline, a Project Manager to lead your app development, or both, I'm here to help your project succeed. Let's connect to discuss how I can add value to your web and mobile app projects.

Need someone who can keep your operations organized, find reliable information, and deliver accurate work without constant supervision? You're in the right place. ⭐ Top-rated freelancer with 5,300+ hours worked, 100% Job Success Score, and 15+ years of professional experience supporting international companies across research, customer operations, healthcare, media intelligence, and business operations. I help businesses stay organized and efficient by providing operations support, research, CRM management, customer support, documentation, and project coordination. Whether it's validating data, managing customer inquiries, coordinating workflows, or supporting day-to-day operations, I focus on accuracy, reliability, and clear communication. 💼 Services I Provide ✅ Research & Market Research ✅ Data Validation & Quality Assurance ✅ Operations & Administrative Support ✅ CRM Management & Updates ✅ Customer Support (Email, Chat & Social Media) ✅ Administrative & Operations Support ✅ Spreadsheet Management (Excel & Google Sheets) ✅ Media & News Monitoring ✅ Project Coordination ✅ Documentation & SOP Support 🌍 Industries I've Worked With • Media Intelligence • Healthcare • Visa & Global Mobility • Consumer Goods (FMCG) • Customer Support • Market Intelligence • Education • NGO 📌 Recent Project Experience ✔ Healthcare data research for a US-based company ✔ Visa operations & documentation ✔ Media monitoring for an international intelligence platform ✔ Consumer market research ✔ Customer support for international clients ✔ Operations support for remote teams 🛠 Tools & Platforms CRM: Salesforce, Zendesk, GoHighLevel, Sprinklr, Omni Project Management: Asana, Trello, Notion Productivity: Google Workspace, Microsoft Office, Slack, Microsoft Teams Additional Tools: Canva, Adobe Photoshop, Adobe Premiere Pro, CapCut, DaVinci Resolve AI Tools: ChatGPT, Claude, Gemini ⭐ What You Can Expect ✔ Clear and proactive communication ✔ Attention to detail ✔ Reliable, accurate work ✔ Fast adaptation to new software and workflows ✔ Ability to work independently ✔ Respect for deadlines If you're looking for someone who is organized, dependable, detail-oriented, and easy to work with, I'd be happy to discuss how I can support your business.