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With over 20+ years of IT and digital transformation experience, I have worked as a highly skilled Senior Digital Program Manager, SAFe Release Train Engineer (RTE), Technology Solution Manager, Agile Coach, and Business Analyst, partnering with leading global organizations such as IKEA Sweden, IBM Global, Decathlon IT, Cushman & Wakefield, Jumio Corporation, and more recently with Ragu AI on enterprise AI platform delivery. I am also designated with the Top Talent badge on Upwork, placing me among the top 3% of freelancers, with 6,000+ hours of successful delivery across global clients and complex digital transformation programs. I am proud to be a University Gold Medalist, blogger, and keynote speaker, and I bring strong expertise in managing complex, business-critical programs across domains, distributed teams, and multiple geographies. Over the years, I have been recognized multiple times as a star performer by C-suite stakeholders for my delivery leadership, stakeholder management, and ability to build alignment across business and technology teams. I also bring solid hands-on experience across Gantt, ClickUp, Jira (including Advanced Roadmaps), Monday, Slack, and Confluence, with over 10 years of usage across enterprise delivery environments. On the technology side, I have worked closely with teams across Python, Java, React, and C++, and have also led delivery initiatives involving Computer Vision, Artificial Intelligence, and Machine Learning. Recent AI / Enterprise Delivery Experience Ragu AI – Enterprise AI Platform Delivery Most recently, I have been leading delivery and product operations for an enterprise AI platform focused on knowledge-grounded assistants and a multi-tenant SaaS architecture. My responsibilities include roadmap execution, sprint planning, engineering governance, stakeholder management, and cross-functional delivery across platform hardening, AI capabilities, DevOps, and customer onboarding initiatives. I have been driving the implementation of scalable AI workflows, enterprise integrations, delivery processes, and governance mechanisms to support secure, production-ready deployments and multi-client rollouts of AI-powered solutions. Cushman & Wakefield – Digital Transformation / Product & Program Delivery At Cushman & Wakefield, I have been involved in enterprise product and digital transformation initiatives, working closely with stakeholders on technology delivery, AI-led solution discussions, workflow/process improvements, roadmap planning, and execution governance. My work has included coordinating across business teams, engineering, and leadership to drive delivery alignment, streamline operational processes, and support the rollout of strategic product and technology initiatives in a complex enterprise environment. Project Achievements I am particularly proud of two major digital initiatives at Decathlon India, where I led the complete software engineering workflow and product rollout from scratch for Decathlon App and AllForSport. Building a social network and sports engagement platform was new for Decathlon and represented an important step in their omnichannel transformation journey. The initiative involved significant ambiguity, evolving business requirements, and continuous prioritization of what would deliver the most impact. I played a key role in defining business requirements, creating use cases, right-scoping launches, managing Agile delivery, and coordinating with third-party integrators and support systems. Over the course of one year, we successfully launched 4 major and 6 minor releases, delivering measurable business outcomes: 30% improvement in team lead time / productivity 10,000+ app downloads Peak sales revenue of USD 30,000/day App rating above 4.5 40,000+ registered users 30% repeat customers 1,000+ activities hosted on the platform This was a significant milestone in Decathlon’s digital and online revenue journey, especially during the Covid period, as the company accelerated its transition toward scalable omnichannel and community-led digital experiences. Across my career, I have consistently operated at the intersection of business strategy, product delivery, Agile execution, stakeholder management, and technology leadership. I am comfortable stepping into roles that require program setup, delivery governance, backlog and roadmap planning, client communication, process optimization, vendor coordination, and driving execution across globally distributed teams. My ability to combine strategic thinking with hands-on delivery execution allows me to quickly add value in fast-moving, high-ambiguity environments.

I help startups, SaaS companies, and enterprises establish PMOs, recover troubled projects, and bring structure to digital transformation initiatives. With 20+ years in corporate leadership and 5+ years as a top-rated freelancer, I’ve successfully delivered multi-million-dollar programs across BFSI, Retail, Media, Manufacturing, Ecommerce, Defense, and Technology. Clients consistently rate me 5★ on every engagement, highlighting my ability to simplify complexity, set up governance, and drive outcomes they can trust. Whether you’re a startup needing operational systems or an enterprise recovering a failing project, I ensure your vision turns into execution. What You Get When You Work With Me → Project & Program Management • PMO setup: SOPs, dashboards, KPI frameworks, governance structures • End-to-end lifecycle: initiation, planning, execution, monitoring, closure • Multi-project/portfolio reporting with risk, issue, and dependency management • Recovery of delayed, at-risk, or underperforming projects through structured turnaround plans → Digital Transformation & Project Turnaround • Roadmaps for modernization, re-engineering, cloud migration, and AI adoption • Recovering underperforming or failing projects with Project Turnaround Sprints • Defining transformation KPIs and embedding feedback loops for customer success → ClickUp / Asana / Jira Certified Expertise • ClickUp Fundamental, Brain, and Expert Certified • Setup of custom workspaces, workflows, automations, Slack/AI integrations • Migration from legacy tools (MS Project, Trello, Smartsheet) • UAT checklists, sprint boards, agile ceremonies, and reporting dashboards → Pre-Sales & RFP Support • Detailed Project Report (DPR) creation, RFP writing, proposal evaluation • Contract & vendor management: MSA, SOW, bid comparisons, negotiations • Governance setup for vendor-client relationships → Product & Delivery Management • Product roadmaps for SaaS and enterprise platforms • Requirements gathering, PRD writing, backlog grooming, traceability matrices • Manual UAT, release notes, and stakeholder sign-off → Executive Advisory • Executive advisory on AI adoption, delivery leadership, and operational excellence Proof of Delivery • 100% Job Success Score | Rising Star Badge | 5★ on all projects • Delivered multi-million-dollar programs across BFSI, Retail, Media, Manufacturing, Defense • Global delivery experience across Europe, US, and remote teams 🌍 My Edge • Balance of Enterprise Authority (CMMi Level 5 process maturity, large vendor governance) with Freelancer Agility (fast, flexible, hands-on). • Exceptional ability to learn new domains quickly and implement systems from scratch (from BFSI regulations to media production to SaaS launches). • Known for making complex programs simple and executable — clients often say I reduce stress and increase accountability. • Experience across modernization, migration, re-engineering, and greenfield projects. What Success Looks Like With Me • Governance in place: dashboards, reports, KPIs visible to stakeholders • On-time, on-budget delivery: blockers surfaced early, bottlenecks eliminated • Clear requirements & documentation: PRDs, user stories, acceptance criteria • Cross-functional alignment: CEOs, SMEs, developers, designers, and clients on same page • Continuous improvement: feedback loops, metrics-driven decisions, and scalable processes Call to Action If you’re seeking a trustworthy, outcome-driven Project Manager who blends strategic thinking with hands-on execution, let’s connect. I’ll bring structure, accountability, and measurable impact to your initiatives while freeing leadership to focus on growth. Does it sound a fit to you? Next steps- Send me your project description, current challenges, and desired outcomes. I will quickly assess the situation and recommend the best approach — whether that's PMO setup, project recovery, transformation governance, or delivery optimization. 🔑Project Turnaround | Project Management | Program Management | Delivery Management | PMO Setup | Portfolio Management | Digital Transformation | Process Improvement | Stakeholder Management | ClickUp Expert | JIRA| Trello | Asana | Confluence | Workflow Automation | Scrum | Agile | SAAS | Business Analyst | AI Program Management | Generative AI | Google Cloud | GEMINI | Delivery Governance | Proposal | RFI | RFQ | RFP | Vendor Management

Dynamic Executive Leader – Program, Project, and Product Management Expertise Agile leader with 18 years of proven success in program/project management, product ownership, technical head and marketing strategy. PMP and CSM certified, with an MBA in Marketing, bringing a comprehensive skill set in product lifecycle management, operations, market research, branding, digital marketing, business strategy, and offshore team leadership. Recognized for delivering impactful results in diverse industries, including Banking, IT, Healthcare, Fintech, Digital Advertising, and Branding. Adept at navigating complex subject matters and executing innovative strategies to achieve business objectives. Experienced in working with global organizations across the USA, Europe, UK, Middle East, Japan, and Australia. A strategic thinker with exceptional skills in competitive analysis, procurement, stakeholder negotiations, and cross-functional team collaboration. Demonstrated ability to lead large-scale initiatives, ensuring alignment with organizational goals and market trends. Looking for a challenging executive role where I can drive growth, innovation, and long-term value. Open to credible references and committed to establishing mutually beneficial professional relationships.

Senior technology and digital transformation consultant helping businesses improve delivery, automation, and digital transformation With 18+ years of experience in IT and software delivery, I help businesses successfully plan, manage, and deliver web, SaaS, and enterprise applications from concept to production. My expertise includes project management, product management, Agile delivery, stakeholder communication, sprint planning, backlog management, software releases, and cross-functional team leadership. I have worked with global clients and managed complex software projects involving cloud migration, API integration, payment systems, and business process automation. Core Expertise: * Product Management & Project Management * Agile & Scrum Delivery * SDLC & STLC Management * Sprint Planning & Backlog Management * Jira, Zoho Projects & Linear * SaaS & Web Applications * Software Releases & Governance Reporting * API Integration & Data Migration * Cloud Migration * Cross-functional Team Leadership * Risk, Issue & Dependency (RAID) Management * Stakeholder & Client Communication * Process Improvement & Digital Transformation I focus on transparent communication, timely delivery, and practical solutions that align technology with business goals.

🏅 Top Rated AI/ML Expert on Upwork (Top 1%) 🏅 AI Product Engineer | LLM Applications | Generative AI | Agentic Workflows 🏅 10+ Years of Experience | Built Solutions for Startups, Enterprises & Global Clients 🏅 Experience Across Microsoft, Google, American Express & High-Growth Startups 🏅 Expert in Python, OpenAI, Claude, LangChain, LangGraph, AWS, SQL 🔹 LLM Applications & Generative AI Products I build end-to-end LLM-powered applications that solve real business problems—from idea to deployment. My work includes document intelligence systems, AI copilots, enterprise search, summarization engines, Q&A systems, and workflow automation platforms. Built solutions for: ✔ Due diligence copilot for investment workflows ✔ Legal AI research platforms ✔ Resume/CV parsing applications ✔ AI-powered document summarization systems ✔ Knowledge retrieval platforms using RAG 🔹 AI Agents & Workflow Automation I design intelligent AI agents that automate repetitive workflows and improve operational efficiency. Examples include: ✔ Multi-agent workflows ✔ AI automation using OpenAI, Claude, LangChain & LangFlow ✔ Process automation using n8n ✔ Document processing pipelines ✔ Internal business workflow automation 🔹 NLP & Custom Machine Learning Solutions Strong background in NLP and machine learning beyond LLMs, including: ✔ Named Entity Recognition ✔ Classification Models ✔ Clustering Models ✔ Recommendation Systems ✔ Text Processing Pipelines ✔ Custom ML model development 🔹 Predictive Analytics & Risk Modeling My foundation comes from years of building machine learning models for large enterprises including Google and American Express. Experience includes: ✔ Credit risk modeling ✔ Fraud analytics ✔ Customer segmentation ✔ Forecasting ✔ Marketing analytics ✔ Behavioral modeling 💼 Whether you're a startup building your first AI product or an enterprise looking to integrate Generative AI into existing workflows, I can help with: AI Strategy → Architecture → MVP Development → Deployment I combine deep analytical expertise with hands-on experience building real-world AI products that businesses actually use.

🌟 Expert Virtual Assistant for Promotional Products & Order Management 🌟 Are order errors and production fire drills slowing you down? With over 6+ years of demonstrated experience in the promotional products industry, with a focus on inside sales, order processing, and customer service, let's optimize your workflow and position your company for seamless, scalable growth. -------------------------------------------------- 🎯 Why Choose Me? - Proven Results: Reduced order errors by 40% and managed 150+ orders monthly with a 99% on-time delivery rate. 💯 - Discreet & Dependable: Your business and data are always safe—confidentiality and security are second nature. 🔒 - Proactive Communicator: I keep you and your clients updated in real time, solving issues before they impact projects. 🔁 - No Learning Curve: Pre-trained on the leading platforms—Commonsku, SAGE, ESP, and ASI—ready to drive results from day one. 🚦 -------------------------------------------------- 🛠️ Core Services & Strengths - Order Management, Start to Finish: From purchase order creation, proof review, and payment coordination to tracking shipments and confirming delivery, I ensure nothing falls through the cracks. 📦 - Product Sourcing & Winning Presentations: Source top products via SAGE, ESP, and ASI. Create dynamic presentations, quotes, and sales orders that win clients. 📒 - Inventory Coordination: Proactively manage stock levels, reordering, and supplier relationships to eliminate stockouts. 📊 - Vendor Communication: I maintain proactive and seamless supplier communication by handling individual charges on order confirmations from suppliers and authorizing received proof for logo detail confirmation. ☎️ - Client Communication: Professional, friendly updates to ensure a 5-star experience every time. 😊 - Mockup & Vector Artwork Support: I can create expert mockups for approval and work with vendors to arrange final artwork files because I am proficient in Adobe Illustrator and Photoshop. 🎨 - Workflow Automation: Implement smart automations to save you time and reduce costly errors. 🤖 - Shipping Label Support: Do you require precise UPS/FedEx labels? Think of it as done quickly and accurately. 🏷 -------------------------------------------------- 🧰 Technical Toolbox - Order & CRM Platforms: CommonSKU, Zoho, Odoo, AIM Tech Suite, Printavo, iPromoteU, ClickUp - Research & Sourcing: SAGE, ESP, ASI - Design & Mockups: Adobe Illustrator, Canva, Photoshop - Industry Tools: OrderMyGear, BrightStores, ShipStation, SAGE Company Store - Office Essentials: Google Workspace, Microsoft Office - Communication: Gmail, Outlook, Slack, Notion -------------------------------------------------- ✨ What Sets Me Apart? - I anticipate bottlenecks and double-check details, so you never miss a deadline. - I understand the stakes: one missed proof or late delivery can derail an entire campaign. - My approach is solution-driven and always focused on your long-term success. -------------------------------------------------- Let’s connect! Send me a message, and discuss how I can lighten your workload and help your business reach the next level 🚀 -------------------------------------------------- 🔑 KEYWORDS TO HELP YOU FIND ME: Promotional Products | Apparel | Production Coordinator | Production Assistant | Sales Support | Commonsku | ESP | ASI | SAGE | DecoNetwork | HoopsCRM | PrintReach | Plan Prophet | Order Management | Vendor Coordination | Vendor Management | Purchase Orders | Proof Review | Quotes | Sales Support | Client Communication | Mockups | Canva | Illustrator | Product Sourcing | Production Coordination | Inventory Management | Customer Support | Client Retention | CRM Tools | E-commerce Virtual Assistant | Swag & Merch | Print Coordinator | Order Processing | Workflow Optimization TAGS: Commonsku, ESP, Swag, Merch, Print Coordinator, Hoops, Apparel, Promotional Products, Order Processing, SAGE, ASI