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I help medical practices run smoother, accurate scheduling, on-time patient communication, and clean EHR records, so nothing falls through the cracks and your team can stay focused on patient care. I'm a Certified Medical Virtual Assistant with a background in administrative support and nursing education. I manage patient schedules, handle day-to-day admin work, respond to patient inquiries, update records, and keep the behind-the-scenes work running so your practice doesn't miss a beat. Here's how I can support your practice: • Patient appointment scheduling and calendar management • Patient communication by phone and email • Medical inbox management and follow-ups • EHR/EMR documentation and record updates • Patient registration and intake support • Insurance verification support • Medical records management • Medical transcription and documentation support • Administrative support for clinics and telehealth practices • HIPAA-conscious handling of patient information I specialize in supporting US-based medical practices, comfortable with HIPAA compliance, US insurance verification and billing workflows, and EHR/EMR platforms such as; • Epic • Athenahealth •SimplePractice • Kareo • DrChrono • E-Clinicalworks I work comfortably across Google Workspace, Microsoft Office, and healthcare administration systems, with training in medical virtual assistance, patient workflows, and HIPAA-compliant admin practices. Patients notice when communication is clear. Providers notice when nothing gets missed. I pay attention to the details that make both happen. Ready to hand the admin side over to someone who'll keep it organized? Let's talk. Keywords Medical Virtual Assistant | Patient Scheduling | EHR | EMR | HIPAA Compliant | Medical Records Management | Insurance Verification | Medical Transcription | Patient Intake | Medical Terminology | Healthcare Administrative Support | Telehealth Support | Medical Billing | Virtual Assistant | Executive Assistant | Calendar Management | Email Management | Inbox Management | CRM Management | Client Communication | Google Workspace | Microsoft Office | HubSpot | Salesforce | QuickBooks | SimplePractice | DrChrono |

🚨 If your caseload is growing faster than your team can handle — I'm already familiar with exactly what's breaking down. I'm a Legal and Medical Virtual Assistant with years of hands-on experience inside the operational core of personal injury firms, medical practices, and litigation support teams. I don't support these environments from a distance. I work inside your systems, your workflows, and your deadlines, from the first intake call to final settlement. Here's what that's looked like in practice: ✔️ Managed 80+ active cases simultaneously with a 90% reduction in missed deadlines. ✔️ Retrieved 100+ medical records monthly at 99% accuracy across Datavant, Chartswap, Ciox, MRO, and ChartPro. ✔️ Reduced insurance claim delays by 85% through proactive adjuster follow-up and coverage tracking. ✔️ Handled 1,000+ client communications monthly, cutting average response time by 50%. ⚖️ Legal & Litigation Support I step directly into your case management system — Filevine, Clio, MyCase, Casepeer, or Litify — and own the operational details your attorneys shouldn't be touching. 💻Case management: intake to settlement tracking, deadline monitoring, documentation. 🏥Medical records retrieval: requests, follow-ups, and portal management (Datavant, Chartswap, Ciox, MRO, ChartPro). 📑Insurance coordination: adjuster contact, DEC pages, coverage verification, claim tracking. ✉️Legal correspondence: Letters of Representation, ILRs, Preservation & Spoliation letters. 🔎Liability investigations: DMV searches, incident reports, witness outreach. 📂Demand package preparation and settlement coordination support. 🩺 Medical Practice & Healthcare Admin For medical practices and treatment providers, I bring the same precision to your front desk operations — so your providers stay focused on care, not paperwork. 🗂️EHR management: AdvancedMD, SimplePractice, Novoclinical, IntakeQ, DrChrono. 🩺Patient intake, scheduling, and onboarding. 🔐Insurance verification and prior authorizations. 📞Patient communication: reminders, follow-ups, inbound support. 🏦Medical billing support and lien-based care coordination. 🤝Liaison support between law firms and treatment providers. 🎧 CRM Operations & Client Support 💬Inbound/outbound communication across email, phone, chat, and CRM. 🔄CRM setup, data entry, pipeline management, workflow optimization. 📥Client intake flows, onboarding sequences, and follow-up automation. 📊 Reporting, task tracking, and team coordination support. 🛠️Tools: HubSpot, Salesforce, Zoho, Zendesk, GoHighLevel, Intercom, Pipedrive. Why clients stay: ✔ I'm HIPAA-aware and handle every file with legal confidentiality standards. ✔ I review your systems in the first 48 hours and start contributing before the end of week one. ✔ You'll never chase me for updates — I communicate proactively, flag problems early, and close loops without being asked. ✔ I treat your clients the way you would — because every interaction either protects or damages your reputation. Managing a growing caseload, an overwhelmed front desk, or a CRM that no one's keeping clean? Let's talk about what's slipping through and how I fix it. 📩 Message me, I respond same day.

Scaling a credit repair business without the right operational support doesn't create growth. It creates chaos. More clients means more onboarding to manage, more disputes to track, more follow-ups to send, and more client questions going unanswered. At some point, the bottleneck isn't your offer. It's your bandwidth. That's where I come in. I'm a Credit Repair Virtual Assistant and Customer Service Specialist who works exclusively in this industry operating DisputeFox, Credit Repair Cloud, and FCRA-compliant workflows from day one with zero ramp-up required. With a 100% Job Success Score, five-star ratings across every completed job on Upwork including dedicated credit repair specialist work and hands-on experience managing real client pipelines and dispute operations, I bring the kind of industry-specific reliability that generic VAs simply cannot offer. Your clients get a professional, informed point of contact. You get your time back. Here's what I take completely off your plate: 📋 Client Onboarding & Account Setup: End-to-end new client intake handled. Welcome communications, document collection, account creation in DisputeFox or Credit Repair Cloud, portal setup, and first consultation scheduling. Every client enters your program organized, informed, and confident. 📞 Credit Repair Customer Service: Professional email, phone, and chat support for your clients. Empathetic dispute updates delivered clearly. Questions answered. Concerns resolved before they become cancellations. 📂 Bureau Dispute Tracking & Management: Every active dispute across Experian, Equifax, and TransUnion monitored, logged, and organized. Bureau responses filed promptly. Client files audit-ready at all times. Nothing goes unactioned. ✉️ Dispute Letter Preparation & Follow-Up: Bureau disputes, goodwill letters, debt validation notices, and creditor correspondence prepared, sent, and tracked to resolution. Every letter FCRA-compliant and properly formatted throughout. 🖥️ DisputeFox & CRM Pipeline Management: Client records current, pipeline organized, workflows managed, and billing maintained inside DisputeFox, Credit Repair Cloud, or GoHighLevel. Clean. Accurate. Always up to date. 📊 Credit Report Analysis & Dispute Prioritization: Reports reviewed across all three major bureaus. Collections, charge-offs, late payments, hard inquiries, and inaccurate items identified and organized into a clear, prioritized action plan your team can execute immediately. 🔄 Client Follow-Up & Retention Communication: Structured follow-up sequences keeping clients informed, engaged, and enrolled throughout their full program. Consistent communication reduces drop-off and builds the referral pipeline your business depends on. 🗂️ Back-Office Admin & File Management: Document organization, scheduling coordination, Google Sheets and Excel data management, and general administrative support without constant oversight required from you. Credit repair businesses that implement dedicated VA and customer service support consistently see improvements across dispute turnaround speed, client satisfaction, and retention particularly within the first 60 days of a client's program, when communication matters most. Owners who successfully delegate client-facing and operational work report reclaiming significant hours weekly that go directly back into business development and new client acquisition. I work best with credit repair business owners, credit coaches, and financial services entrepreneurs who are actively growing and need a specialist not a generalist who needs the industry explained. My ideal client expects independence, values precision, and wants a VA who treats every client interaction as a direct reflection of their brand. Tools and platforms I work with: DisputeFox · Credit Repair Cloud (CRC) · Client Dispute Manager (CDM) · GoHighLevel · Google Workspace (Gmail, Google Sheets, Google Drive, Google Calendar) · Microsoft Excel · Microsoft 365 · Zoom · Calendly · Slack · Trello · Asana · Experian portal · Equifax portal · TransUnion portal · IdentityIQ · SmartCredit · LetterStream · Zapier I respond fast, communicate proactively, and never need to be chased. I ask the right questions before work starts not after. Client financial data is handled with complete confidentiality at every stage data sensitivity isn't a policy I follow, it's a standard I hold myself to without exception. If your operations are stretched and your clients deserve better support let's talk. Send me a message and tell me where things feel most overwhelming. I'll show you exactly how I can help.

𝑨𝒔 𝒚𝒐𝒖 𝒆𝒙𝒑𝒂𝒏𝒅 𝒚𝒐𝒖𝒓 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔, 𝒍𝒆𝒕 𝒎𝒆 𝒆𝒏𝒔𝒖𝒓𝒆 𝒆𝒗𝒆𝒓𝒚 𝒑𝒓𝒐𝒋𝒆𝒄𝒕 𝒎𝒐𝒗𝒆𝒔 𝒇𝒐𝒓𝒘𝒂𝒓𝒅 𝒔𝒆𝒂𝒎𝒍𝒆𝒔𝒔𝒍𝒚 𝒘𝒊𝒕𝒉𝒐𝒖𝒕 𝒂𝒅𝒅𝒊𝒏𝒈 𝒕𝒐 𝒚𝒐𝒖𝒓 𝒑𝒍𝒂𝒕𝒆. When your inbox is overflowing, tasks are piling up, and schedules are chaotic, you don’t need more stress, you need a Virtual Assistant with expert administrative assistance, operations support and executive support skills. I’m Clara, a proactive Virtual Assistant who helps Founders, CEOs, Entrepreneurs, and growing teams stay organized, focused, and ahead of the curve. I specialize in Executive Support, Administrative Assistance, Task Coordination, Scheduling, Data Entry, Email Management, Project Management, File Organization, and CRM Management, so your operations run smoothly and efficiently. I help you turn busy work into systems that actually work, handling everything from email communication, calendar coordination, data entry, file management, and travel planning, to task and project tracking, team communication, lead generation, and customer support. 𝑴𝒚 𝒈𝒐𝒂𝒍? 𝑻𝒐 𝒇𝒓𝒆𝒆 𝒚𝒐𝒖𝒓 𝒎𝒊𝒏𝒅 𝒇𝒓𝒐𝒎 𝒂𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒊𝒗𝒆 𝒄𝒉𝒂𝒐𝒔 𝒔𝒐 𝒚𝒐𝒖 𝒄𝒂𝒏 𝒇𝒐𝒄𝒖𝒔 𝒐𝒏 𝒈𝒓𝒐𝒘𝒕𝒉, 𝒍𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑, 𝒂𝒏𝒅 𝒃𝒊𝒈-𝒑𝒊𝒄𝒕𝒖𝒓𝒆 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒚. I SUPPORT BUSY PROFESSIONALS WITH: ✅ Administrative & Executive Support Spreadsheet management, document preparation, task creation, and reliable day-to-day support for all your operations. ✅ Email & Communication Management Inbox organization, professional email responses, follow-ups, prioritization, and communication via email, chat, or phone. ✅ Scheduling & Calendar Coordination Time-blocking, appointment management, reminders, and travel planning to keep your days productive and stress-free. ✅ Task & Project Coordination Organizing tasks, tracking progress, and managing projects with tools like Asana, ClickUp, Trello, Monday, Notion, Zoho Projects, and HubSpot. ✅ Data Management & Research Accurate data entry, online research, lead generation, and reporting to support informed business decisions. ✅ CRM Management Pipeline updates, client records, and lead tracking using HubSpot, Zoho CRM, Go High Level, and CRM software. ✅ File & Document Organization Secure, structured systems in Google Workspace, Microsoft Office, Dropbox, OneDrive, and organized document maintenance. ✅ Customer Support & Client Communication Phone, email, and chat support to improve client satisfaction, retention, and overall customer experience. WHAT MAKES ME DIFFERENT: Proactive problem-solving – anticipating needs before you ask. Detail-oriented execution – no missed deadlines, no sloppy work. Clear communication – you’re never left guessing. Systems-focused approach – turning repetitive tasks into smooth workflows. Reliability you can count on – long-term support you can trust. TOOLS I USE DAILY: Microsoft Office | Excel | Word | Google Workspace | Google Sheets | Canva | Asana | ClickUp | Trello | Monday | Notion | Slack | ChatGPT | Claude | Gemini | HubSpot | Zoho CRM | Go High Level | Zapier | Dropbox | OneDrive | CRM software | AI tools I don’t just complete tasks—I create calm, clarity, and momentum for your business. Whether you need a quick project turnaround or ongoing support, I’m ready to bring clarity, structure, and efficiency to your business. Drop me an invite, and let’s jump on a short discovery call to discuss how I can support you and your team. Best Wishes, Clara

Short-term, Long-term, Mid-term Property Manager & Operations Specialist | Leasing, Section 8, Vendor & Client Relations I help landlords, property owners, investors, busy agents, and managers keep their portfolios occupied, manage tenant move-ins and move-outs, and run property operations smoothly, remotely, and reliably. Over the past 5 years, I've listed and leased 45+ units across New Jersey (from inquiry to signed lease, including full Section 8 processing), managed a 15+-property, multi-state portfolio of short- and long-term rentals at 99% occupancy, and coordinated everything from tenant screening to contractor vetting to rent collection. My specialty is property and leasing operations, which includes but is not limited to: full Section 8-Housing Choice Voucher compliance, listing, lease drafting, application processing, screening applicants, following up on inquiries via email, call, or text depending on preference of communication, and maintenance coordination. I serve as the first point of contact for owners, tenants, vendors, PHAs, and prospective residents, giving you a reliable hand you don't have to micromanage. WHAT I SUPPORT YOU WITH: (Not limited to) General Operations & Admin Support - Responding to client, tenant, and customer inquiries, applications, and complaints via email, text, or calls, following up until things get resolved - Researching and negotiating with vendors, keeping contracts organized - Tracking budgets and expenses, sending invoices, chasing payments - Managing CRM entries, lead lists, and follow-ups (using your preferred CRM tool) - Managing appointment schedules, calendars, and travel, internal, external, or personal, and keeping teams on the same page - Data entry and document organization - Keeping records and preparing reports: finance, tenant, meetings, project status, whatever the job needs - Representing you professionally in meetings you can't attend and providing a full report afterward - Event, project coordination, securing venue, budget, vendors, security, and guest, team, client management - Professional and detailed reporting Residential Property Management & Leasing Specialty (Long & Short Term) - Handling Section 8 paperwork start to finish, RTA, HAP contracts, PHA coordination, recertifications, and inspections - Drafting leases, posting listings, and processing rental applications - Screening tenants and filling vacancies - Coordinating move-in and move-out inspections - Chasing repairs with vendors, handling late notices - Managing the eviction process for non-payment or lease violations, notices, documentation, and coordination with landlords and legal counsel, through to resolution - Handling short-term and mid-term guest removal for property damage or policy violations, photographing and documenting damage, reporting to the property owner, filing a claim with the booking platform (Airbnb, VRBO, Booking. com) for reimbursement, and contacting law enforcement if the guest refuses to leave - Tracking rent payments and reducing late payments TOOLS & SYSTEMS: (Not limited to) - Google Workspace (Gmail, Calendar, Docs, Sheets) - Microsoft Office (Outlook, Word, Excel) - Slack, Zoom, Loom - HubSpot, Zendesk, Follow Up Boss - Zillow, Airbnb, Booking. com, Apartments. com - AppFolio, Buildium, Hostaway - Canva, Adobe Photoshop, CapCut - QuickBooks, Wave, FreshBooks, Zoho Books - Remote desktop - screen-share support tools - Calendly, Acuity Scheduling WHY CLIENTS HIRE ME You're not just getting a virtual assistant. I bring structure and speed to whatever's currently running on pending applications, delayed responses, missed meetings, or scattered emails and sticky notes. Whether you're a landlord, agent, business owner, or just someone drowning in a busy inbox, I help you manage administrative tasks and communication, cutting down costs and delays through better systems, not just effort. No repeating instructions, no missed follow-ups, you get clear updates weekly, biweekly, or monthly- your choice. LET ME KEEP YOUR DAY ORGANIZED. Need reliable support with client communication, vendor coordination, scheduling, budgets, or day-to-day operations in property management, hospitality, or general admin? Message me now about what you need handled.

Customer Success Manager | SaaS Onboarding Expert | Churn Reduction & Retention Specialist SaaS companies lose 20–40% of new users in the first 90 days, rarely because the product is bad, but because customer onboarding is broken. I fix that. I help SaaS founders, customer success teams, and product leaders build high-impact customer success strategies, streamline end-to-end user onboarding, cut early churn, and boost long-term customer retention, turning new sign-ups into loyal, renewing, and expanding customers before they ever consider canceling. I also deliver responsive, empathetic customer support that builds trust and keeps users engaged at every journey stage. 🎯 What I Deliver for Your Business: ✓ Structured step-by-step SaaS onboarding flows that drive fast activation and first value. ✓ Proactive churn prevention reaching at-risk accounts early, before cancellations happen ✓ Fast, resolution-focused customer support that eliminates blockers and builds product confidence ✓ Scalable Customer Success processes, playbooks, and documentation so nothing falls through the cracks ✓ Your Customer Success processes get documented, so nothing falls through the cracks ✓ Power user development: turning Confused users into advocates who renew, expand, and refer others. As a results-driven Customer Success Manager focused on SaaS customer lifecycle management, churn reduction, and retention, I bring clear structure, proactive urgency, and a customer-first mindset to every account I manage. 🛠️ Tools I Use Daily (Zero Ramp-Up Time): ✅ Intercom ✅ HubSpot ✅ Zendesk ✅ Freshdesk and Freshworks ✅ Gorgias, and ✅ Zoho CRM My background includes managing high volumes of client portfolios under strict SLAs and high-stakes targets — where delayed response or missed follow-up directly impacted revenue. I bring that same discipline, ownership, and speed to your customer success operations from day one. I treat your customers exactly like my own — this approach is reflected in my 100% Job Success Score across all completed contracts. If you’re looking for a strategic SaaS Customer Success Manager who will protect your revenue, grow your user base, and genuinely care about your customers’ success — let’s connect.